Complaint volume
205 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2022 Toyota Highlander Complaints
205 consumer-submitted complaints on record for the 2022 Toyota Highlander, grouped by component category.
205 Total complaints
12 Crash reports
1 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, power train, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 1 fire report, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 27 complaints, with an average reported failure mileage of 33,895 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, power train, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2022 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2022 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2022 Toyota Highlander complaints?
12 Crash
1 Fire
2 Injury
1 Fatality
10 Towed
3 Medical attention
What are the most common 2022 Toyota Highlander complaint categories?
STRUCTURE 34
POWER TRAIN 28
SERVICE BRAKES 22
UNKNOWN OR OTHER 18
AIR BAGS 10
VISIBILITY/WIPER 8
ELECTRICAL SYSTEM 5
VISIBILITY 5
EXTERIOR LIGHTING 4
FUEL/PROPULSION SYSTEM 4
205 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2023 | STRUCTURE | The lower front clip/air dam came off the vehicle at highway speeds(75mph) on a 2 lane highway. Highway 180 in west Texas east of Seminole, TX. A flat front face semi-truck(75mph I am guessing, but it is known the trucks exceed that speed regularly in that area.) traveling in the opposite direction. I was completing the merge to the left as a passing lane section of the highway was ending. As we passed, just a double yellow strip separating the vehicles, the wind force from the truck caused the front left(drivers side) part of the air damn to detach. The air dam was pulled under the vehicle and the entire part was ripped off the highlander and pulled under. Running over the part caused me to almost lose control of the vehicle. Luckily there was no one directly behind me or it could have been worse. If the part had been caught up in the drive train, I would have lost complete control at the 75mph speed. The dealer is denying my story and said I must of hit something. There are zero front impact marks on the air dam or any other part of my vehicle. The weather conditions were clear. About 3:30PM on a Friday. The highway was newly paved so there were no potholes or other road conditions. The front left part of the air dam is held in place by 2 plastic push pins. My theory is the wind force between the 2 vehicles passing at 75-80 mph was sufficient to cause the air dam to to be deflected enough to hit the highway. I do not know the physics of the air forces, but I am guessing it was a combined 130 mph wind gust that was generated. | Crash: No Fire: No | Unknown |
| Jun 2023 | VEHICLE SPEED CONTROL | The contact owns a 2022 Toyota Highland. The contact stated that while at a traffic light, and depressing the brake pedal, the vehicle experienced unintended acceleration. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer and manufacturer was notified of the failure. The failure mileage was 13,000. The contact stated the vehicle had a similar incident while in park, lurching forward as if trying to drive. | Crash: No Fire: No | 13,000 |
| Jun 2023 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | The breaking system doesn’t take effect in speed and turn and when you leave the acceleration and the speed increase and loose control . Also the electrical system is damage not with seven month of brand new highlander hybrid . The rear cross traffic control and blind spot warning are coming . These is a serious electrical problem under 11,000 miles brand new vechile | Crash: No Fire: No | Unknown |
| Jun 2023 | TIRES | The contact owns a 2022 Toyota Highlander equipped with Continental Tires, Tire Line: Alenza Sport A/S, Tire Size: 235/55/R20, DOT Number: 1W28AALA12522. The contact received notification of NHTSA Campaign Number: 22T021000 (Tires) however, the part to do the recall repair was not available. Several unknown dealers were contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was advised to take the vehicle to a third-party service center. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES | While driving in town and coming to a stop sign at a four way intersection I applied the brakes at under 15 to 20mph to stop and my vehicle lurched forward and my brakes were unresponsive. The brake peddle got very spongy for a split second and immediately returned to normal. When I finally stopped my Highlander was half way out into the intersection. This is about the third time it has happened since I got the car in April 14, 2022. Each time it has happened I remember the roadway surface being very rough and full of small potholes or a uneven braking surface. | Crash: No Fire: No | Unknown |
| May 2023 | SERVICE BRAKES | On multiple occasions the breaks appear to momentarily slip, resulting in the car lunging forward. This tends to happen when slowly decelerating, especially when going down hill. It happens at random, regardless of weather or road conditions. I reported the issue to Toyota two services ago and they stated they were unable to replicate the issue despite driving my car 20 miles. Their best guess was that the ABS system is engaging briefly (Ok. That's an issue. They say there's nothing they can do). Both my husband and I have experienced this issue. It's incredibly unnerving and I'm worried it has potential to cause an accident. I have noticed an increase in occurrence over the past few months. I try to document the date and time of each incident. Additionally, the few times I've needed to brake suddenly (rare because I stay pretty far behind the car in front of me at all times, especially given my concerns) the breaks take a moment to register. When you need to break immediately and press on the breaks firmly to do so, they should respond instantly. That does not happen here. There's a few moments of no response before they finally engage. All in all, the breaks/breaking system on this car really worry me. | Crash: No Fire: No | Unknown |
| May 2023 | SEATS | The 3rd row seating does not come with anchor latches for children. Only latch at the back of the seat in the middle. If there is a shortage of latch they must add as standard equipment for safety to children. Now how can I use my 3rd row space for kids if they did not put a latch? It’s a 50K SUV but did not come with it. Now I reported this because these are not features but should be standard in every SUV with 3rd row seating. | Crash: No Fire: No | Unknown |
| May 2023 | VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE | According to Toyota, the wire harness needs to be replaced due to damages caused by animals (rodents). My main concern is, this vehicle is not safe to drive. Because if a midsize animal could find its way inside the engine compartment and caused so much damages to a car I drive every day, what would happen if a snake or a rat shows up inside the cabin while driving at 65 or 70 mph. Secondly, what types of materials are used to make these wires and other components in the vehicle? Why are these animals attracted to them in the first place? As much as the news was chocking to me because it was the first time that I have heard of that kind of stuff, when I went online in some Toyota owners forums, that issue is prevalent in Toyotas. Even the rep. from Toyota whom I spoke to earlier stated that her cousin who owns a Toyota had to deal with the same issue. Why nothing has been done to fix the problem? | Crash: No Fire: No | Unknown |
| May 2023 | SEATS | I purchased a new Highlander. When I exit the vehicle, when wearing shorts, the bottom portion of the seam in the seat molding slices my leg open causing bleeding and injury. The dealership tried to fix this by sanding down the uneven protrusion where the seams meet. It still cut my leg. They then wanted Corporate to handle it. I set an appointment with Toyota. The Field Technician Specialist failed to meet with me and consequently performed a careless and inaccurate inspection. Toyota based their decision to ignore me on this inadequate inspection. Please see 4 attachments: the seam in the seat molding, an independent invoice to repair the seat, my leg in its final healing state and the Toyota letter. All I am asking is to not cut my leg open. I don't think that is unreasonable. | Crash: No Fire: No | Unknown |
| Apr 2023 | VISIBILITY/WIPER | The windshield is chipping extremely easily, and long crack lines have developed as well no extreme weather has occurred. | Crash: No Fire: No | Unknown |
| Mar 2023 | UNKNOWN OR OTHER | The Sunroof/Moonroof shattered as we drove down the highway. Glass shattered and a hole in the sunroof was made. Our shield kept the glass from falling in on us. Dealership has said that they believe road Debry cause the sunroof to shatter. No debry was found in the hole or shield area. No other groups have inspected the sunroof. No warning lights or messages. | Crash: No Fire: No | Unknown |
| Mar 2023 | STRUCTURE | There is a safety issue with the driver side mirror, as it shakes in its housing at varying speeds and on non-smooth roads, in that it becomes a distraction of focus in the small time of you looking at the mirror to then switch back to front. This has happened to me few times, changing lanes to the left lane, I saw the shaking of the mirror and lost focus of the image in the mirror and momentarily had no visual input while driving on a highway, at least no useful visual input for driving purposes. This phenomena is the same as if someone drew on the mirror and your eye just cough that drawing and just focused on that instead of the rear view image and then to the front. Side view mirrors are critical safety components of the car, but their viewing purpose is for very short and momentary when needed. If you add a distracting and almost blinding effect to them, you are bound to take away the drivers attention in that critical moment when you least can afford to lose attention. 4 things: 1. The driver is not looking at the road ahead, where the most attention is needed 2. The driver is looking at the left, bringing the instinctive tendency to move the hands, hence the steering, to the left 3. The driver is actually not visually perceiving reflection image of the mirror, instead the mirror itself, often the edges as it naturally gravitates the eye focus in this visual pattern 4. The time spent in looking to the left in the view of the driver side mirror is extended well beyond the safety limit and time needed to get mirror reflection view I foresee: 1. Someone encountering this, in a right curving 1 lane road, the path of the car would bi straight line directly towards the apposing lane/car. 2. Someone looking to the driver side mirror to change lanes to the left and either lose focus and not notice the oncoming car or worse notice abruptly a car and oversteer to the right, then over correct to the left then losing control Toyota driver confirmed today | Crash: No Fire: No | Unknown |
| Feb 2023 | SERVICE BRAKES, AIR | The contact owns a 2022 Toyota Highlander. The contact stated while driving 65 MPH, the brake pedal was depressed, causing the vehicle to shudder and the steering wheel was vibrating. The vehicle was taken to the dealer, where it was diagnosed with warped rotors. The contact related the failure to Technical Service Bulletin: 0072-18 (Front Brake), however, the vehicle was not covered under the TSB. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000. | Crash: No Fire: No | 12,000 |
| Jan 2023 | TIRES | The contact owns a 2020 Toyota Highlander. The contact received a notification for NHTSA Campaign Number: 22T021000 (Tires). The Toyota dealer was initially notified of the failure and referred her to the Bridgestone manufacturer for assistance. The tire manufacturer referred her to a Bridgestone service center; however, she was informed that the tire needed for repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jan 2023 | VISIBILITY/WIPER | December 2022 I was driving to my Toyota dealer which is about an hour away from my home for a routine 10k oil. change. Air temperature here in Minnesota was 20-25 degrees. After 10 minute of highway driving with front defroster activated, all windows including the front windshield had some fogging. The fogging continued to spread on all windows. I made several adjustments to the climate control settings but nothing improved the fogging. By 30 minutes into the drive frost was forming at the top of the windshield and side windows where hot air was not blowing directly on the windows. My wife and I pulled off the road several times to wipe moisture off of the glass and sometimes scrape frost. I reported the issue to my dealer in St Cloud Minnesota and inquired if there was something I was doing wrong with the climate settings. They made a couple of suggestions which I thought I had originally tried, but it didn’t seem to be something they were aware of as being a wide spread problem. I made the return trip home with no improvement of the fogging/frost conditions. The problem continued each time we drove the car. We did not use that car again until January 15, 2023 when we traveled to Arkansas for a week. On the 650 mile trip down we had the same issues as before with defrost on high until the temperature rose to the 40s. Before our return trip home, I began researching my problem and found T-SB-0020-19 and T-SB-0024-22 which described my issues. The 650 mile trip was in temperatures from 28-32 and we needed to use the defrost during the entire trip. I scheduled an appointment with Toyota for February 1, 2023. Temperatures were now below zero and did not feel I could safely drive 1 hr to the dealer for the repair. Having extensive experience with auto repairs, I followed the instructions in the TSB and found the exact defect described. I completed the repair which fixed the problem. The 2022 Highlander is not listed in the TSB used for the repair nor any I could find. | Crash: No Fire: No | Unknown |
| Jan 2023 | SERVICE BRAKES | I only have 8500 miles on my car and when driving in when I hit the brakes it vibrates. I went to the dealership to get the brakes checked and they wanted charge an inspection fee when the car is under 36000 miles which should be bumper to bumper warranty. I decided to my car to my mechanic and he told me it was the rotors. The mechanic told me this has to be a faulty rotors because that is not enough miles for normal wear and tear. I have scheduled an appointment tomorrow 1/17/23 at the Toyota dealership in Ontario, CA for inspection. I have extended warranty with -0- deductible and they wanted to charge me $195 inspection fee. I got really mad and they are supposedly doing an exception. | Crash: No Fire: No | Unknown |
| Jan 2023 | AIR BAGS | On our 22' Highlander I observed water lines on the passenger side A pillar, one of which was colored pinkish this led me to believe it was dyed from car wash soap. I found that whenever you go through a car wash water leaks into the headliner and down the passenger side A-pillar where the air bag module is. Toyota Bountiful claims that the drainage channels are likely clogged and it failed to drain properly. I ran the test as recommended by pouring water into the corner drainage hole identified by the service advisor. I found the water to exit the drainage port behind the front tire in two different spots at a very quick rate, yet the headliner and A-pillar covering got wet again. Toyota claims this is supposed to cleaned annually by the vehicle owner and is likely not covered by warranty. Obviously, the issue overall is irritating on a 1-year-old car, clean title, no accidents, no windshield replacement vehicle. However, what is most concerning is water is free flowing into the air bag area on the a-pillar. | Crash: No Fire: No | Unknown |
| Jan 2023 | LANE DEPARTURE | The system designed to prevent lane departure has a particular issue with the dashed road markings that denote the entrance to tapered deceleration lanes or right-hand exit ramps on Oregon freeways. I have not noticed an issue when similar markings are on the driver's side. In particular, the in section 360, figure 360-A of the ODOT Traffic Line Manual (https://www.oregon.gov/odot/Engineering/Documents_TrafficStandards/Traffic-Line-Manual.pdf) the line marked "WD" is consistently able to fool the lane departure system and allow the vehicle to drift or steer toward the "Physical Gore Point" as shown in the figure. On November 11th, 2022, I very briefly took my hands off the steering wheel to unscrew the cap on my water bottle while lane centering was activated on the lane departure avoidance system and the vehicle steered to the right without warning while passing an exit lane having the "WD" markings. This nearly resulted in my Highlander leaving the road at freeway speeds. Now, I understand this is not responsible behavior on my part, but these things occur, and it may result in accident or death in the future if it hasn't already. The system is otherwise quite reliable. However, I was previously aware of the issue as it has happened for as long as I've owned the vehicle. This is the first time it nearly caused an incident because I normally do not remove my hands from the steering wheel completely and can correct the steering manually. No warning lamps or messages were observed, but the lane departure warning may have sounded after passing the "WD" markings. The issue has not been reproduced by any service center on my vehicle, nor has it been inspected by another party. On carcomplaints.com another Oregon resident mentioned a similar issue as an additional note about an unrelated braking issue: https://www.carcomplaints.com/Toyota/Highlander/2022/brakes/service_brakes.shtml I would be willing to make the vehicle available for testing/inspection. | Crash: No Fire: No | Unknown |
| Jan 2023 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | My mother was killed on 5/27/22 by her brand new 2022 Highlander Platnum with about 2000 miles on it. There wasn’t anyone inside her car at the time of her wrongful death. No person’s car should kill it’s owner in her own driveway at anytime especially when the car was empty. The Police report has not been completed by the local Police department yet. The day before the accident she took her car to her dealership Hansel Toyota Petaluma at 9am where she bought her car only a few weeks earlier bc her front bumper had fallen off on the freeway to ask them to put her bumper back on but Hansel Toyota of Petaluma refused her reasonable request. What they told my parents was to go file a claim with her auto insurance carrier. So they did. The next day my mother was run over and killed by her own car. Why did Hansel Toyota refuse to fix my mother’s front bumper that day? Isn’t that their job? Isn’t that their legal responsibility? Doesn’t the front bumper affect the safety the vehicle? So why did Hansel Toyota of Petaluma refuse service when the car’s warranty was in effect? We feel my mother was wrongly killed by a machine that malfunctioned. Her front bumper was dragging on the ground for a few miles on the freeway when it abruptly fell off and hence exposed a metal part of the car. This unfortunate event should never have happened. Our mother would still be alive today had it not been for other peoples irresponsible behavior. We believe the missing bumper played a role in her death. We also believe her car malfunctioned that led to her wrongful death. | Crash: Yes Fire: No Fatalities: 1 Towed Medical attention | Unknown |
| Dec 2022 | VISIBILITY/WIPER | Wipers quit working. Available for inspection. Unable to see road because it was raining. Wipers haven’t been inspected. No messages or warning lamps. I was driving in rainy weather with the temperature slightly above the freeze point.. | Crash: No Fire: No | Unknown |
| Dec 2022 | EXTERIOR LIGHTING | When I drive at night time, the opposite driver complains on low beams that looks like high beams. They are too bright. | Crash: No Fire: No | Unknown |
| Nov 2022 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES | While driving at a constant speed of approximately 45 mph the vehicle suddenly skidded sideways and launched to the right, causing us to nearly hit a guardrail. I dropped speed to 30 mph and this continued to occur at random for the next 10 miles until destination was reached. Road conditions were patchy snow up to fully covered in snow. Other vehicles passed at 50+ mph with no issues. No warning lights/messages or traction control light turned on. Today the same issue occurred while driving 15mph that caused the vehicle to almost run into a parked car. This has occurred at random over the past two days. All instances occurred while driving at a constant speed, no brakes were being applied and while driving in a straight line. This isn’t the first time the vehicle has been driven in these road conditions but first time problem has occurred. This is a safety hazard for my wife and child due to the fact the driver looses control at random and vehicle veers off to the side. Putting them at risk of impacting objects near the road or veering into oncoming traffic, putting other drivers at risk. Car was brought to the Toyota dealer 11/14. They plugged it into their computer and no codes were active. No open recalls either. I went for a drive , was given 5 minutes of their time, with the shop manager and the problem didn’t present itself. They said there was nothing else they could do. There was a recall on the VSC, vehicle stability control, but that was fixed on this vehicle in July 2022. Vehicle acts like a sensor or module isn’t calibrated correctly and causes either/or braking and acceleration to be applied in a manor that will result in a crash. Vehicle is not safe to drive. | Crash: No Fire: No | Unknown |
| Nov 2022 | STRUCTURE | Vibrating driver side mirror in speeds 50-70 MPH on concrete or asphalt | Crash: No Fire: No | Unknown |
| Nov 2022 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | While driving on the highway the entire dashboard warning system came on all the ADAS and messages saying braking failure to loss of control. This vehicle is not even three months old and is a platinum AWD vehicle fully loaded version. Toyota Dealership never mentions or stated this vehicle had any issues, even today they seem not to know what caused the vehicle to underperform. This is dangerous and this vehicle going at 65 MPH and unable to stop is a real danger to the occupants and others. They say its safe to drive, I disagree for the safety of all indivduals on the roadways. | Crash: No Fire: No | Unknown |
| Nov 2022 | TIRES | I was traveling at highway speed with five passengers, luggage, and bike rack with five bicycles and without warning the driver's side rear tire sidewall completely blew out. The vehicle fishtailed but I was able to move over to the right emergency lane to change the tire. We did not hit any debris. This was a Bridgestone Alenza A/S Sport 235/65R18 tire that was original equipment with my 2022 Toyota Highlander Hybrid SUV. The tires were inflated to 38 lbs. I called Bridgestone and they told me to take the tire to a Bridgestone dealer in Charlotte, NC. They replaced the tire at no charge. I left the failed tire with them but took photos. | Crash: No Fire: No | Unknown |