Complaint volume
860 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Jeep Wrangler Complaints
860 consumer-submitted complaints on record for the 2021 Jeep Wrangler, grouped by component category.
860 Total complaints
19 Crash reports
22 Fire reports
8 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, steering, steering,suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 22 fire reports, 8 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 108 complaints, with an average reported failure mileage of 20,913 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, steering, steering,suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Jeep Wrangler complaints?
19 Crash
22 Fire
8 Injury
0 Fatality
31 Towed
5 Medical attention
What are the most common 2021 Jeep Wrangler complaint categories?
ELECTRICAL SYSTEM 117
STEERING 86
STEERING,SUSPENSION 70
POWER TRAIN 57
SUSPENSION 52
UNKNOWN OR OTHER 47
ENGINE 35
ELECTRICAL SYSTEM,ENGINE 28
FUEL SYSTEM, GASOLINE,ENGINE 21
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 20
860 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2022 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I bought a brand new Jeep Wrangler Rubicon 4xe in July 2021. Starting in December of 2021 and continuing to this day I will periodically get an error message that says "Service Hybrid Electrical System" and the car will either not start or shut off while it is in motion. I have contacted Jeep Cares and have been elevated to their customer retention group to continue to try to solve this issue. The dealer has been great at trying to fix the issue but they have admitted that they don't know what it is or how to fix it and are relying on the national Jeep engineers to help try to fix it. Talking with the mechanics at the dealer they keep saying the national Jeep engineers are just guessing at this point on what the issue is and they don't know what the issue is either. I am far from the only one that is having this issue. If you search any Jeep forum you will find countless other owners with the same issue, https://www.4xeforums.com/search/37154/?q=service+hybrid+electrical+system The underlying issue with the Jeep 4xe's is a huge public safety issue. This is due to the fact that the Jeep 4xe will randomly turn off while driving, such as driving down a highway going 60mph. | Crash: No Fire: No | Unknown |
| Mar 2022 | SUSPENSION | The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at various speeds, the front end of the vehicle would violently shake and vibrate while driving over bumps in the roadway. The vehicle was taken to the local dealer who replaced the front shock absorbers and rotated the tires however, the failure persisted. The cause of the failure was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 18,000. | Crash: No Fire: No | 18,000 |
| Mar 2022 | FUEL/PROPULSION SYSTEM | 3/7 7:50 AM Jeep driving in electric mode and slowly pulling up to a stop light. Jeep started beeping and threw an error about shutting down and immediately stopped on its own in traffic. Turned Jeep off and on to continue driving. 3/5 approx 10:00 AM. Jeep idling in parking lot for approximately 20 minutes in e-save battery charge mode. Jeep turned off with a charge fault error. | Crash: No Fire: No | Unknown |
| Mar 2022 | VISIBILITY/WIPER | My windshield has cracked 2 separate times. I got it fixed by safelife after the first, the second just happened today. Both times I never heard anything hit the window and the crack just appeared. I had a jeep wrangler before this one and never had any issues with the windshield. This one is brand new and has been on the road since Nov 2021 and now has 2 issues. It leads me to believe it is a manufacturing issue. I work from home and don’t drive very often, when I do it’s highway. I just can’t believe that it has cracked twice. | Crash: No Fire: No | Unknown |
| Mar 2022 | STEERING,ELECTRICAL SYSTEM,ENGINE | I was driving my car last night and it it just stopped on the 15 fwy, while everyone was driving 70 MPH. This car will kill me or kill others!!!! It’s unsafe!!! | Crash: No Fire: No | Unknown |
| Feb 2022 | POWER TRAIN | DASH WARNING “SERVICE AXLE LOCKER SYSTEM” . I HAVE NEVER USED MY AXLE LOCKERS ONCE, NOR BEEN OFF ROAD WITH MY JEEP & THE DIFFERENTIAL TRIED TO LOCK ITSELF. THIS IS DANGEROUS. IF DIFFERENTIAL LOCKS COULD CAUSE FATALITIES. YES, HAVE TAKEN MY JEEP TO THE DEALERSHIP 3 TIMES, IT IS CURRENTLY UNDER INVESTIGATION, HAVE HAD THE REAR DIFF REPLACED ONCE, THE REASON: DIFF OIL SLOWLY WORKS ITS WAY INSIDE THE SENSOR OVER TIME AND SINCE DIFF OIL HAS METALLIC FLAKES IN IT FROM THE BEARINGS/GEARS IT WILL CAUSE THE CIRCUIT BOARD IN THE LOCKER SENSOR TO SHORT OUT. ONCE THAT HAPPENS THE ONLY FIX IS A NEW AXLE. YOU CANNOT BUY THE SENSOR SEPARATELY. NOT ISOLATED SITUATION. MANY WRANGLER OWNERS FROM 2018 TO 2021 POSTING THIS UP. ACCORDING TO JL WRANGLER FORUM, FCA DOES NOT HAVE A FIX YET. THIS SHOULD NOT BE HAPPENING ON A $65K VEHICLE IN FIRST 90 DAYS! SEVERAL OWNERS ON 3RD AND 4TH AXLE REPLACEMENTS. THERE ARE 30 PAGES OF COMPLAINTS ON THIS. DECIDED TO REPORT THIS AS IT APPEARS FROM THE FORUM FCA DOES NOT HAVE A FIX THIS IS APPEARING ON SEVERAL JEEP WRANGLER RUBICON'S, | Crash: No Fire: No | Unknown |
| Feb 2022 | STEERING | The contact owns a 2021 Jeep Wrangler. The contact stated while driving 65 MPH, the steering wheel began to forcefully shake and the contact lost control of the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and turn off the vehicle. The contact stated she was able to restart the vehicle and drive to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering damper to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 17,100. | Crash: No Fire: No | 17,100 |
| Feb 2022 | UNKNOWN OR OTHER | There is an option to engage "Full Regen Mode" to recharge the battery while driving in Hybrid mode. As I was driving with this on, i took my foot off the accelerator, so the vehicle slowed down under "Full Regen Mode" as it is supposed to. But then the front tires went over a pothole/break in the road, and the vehicle sped up instantly. This happened two more times, and in both instances the vehicle sped up on its own when it encountered a break in the road while on "Full Regen Mode" with my foot off of the accelerator. The third time was in a parking lot of a strip mall, where I would have crashed into the car in front of me if my foot was not already hovering over the brake pedal. The Advance Collision Warning system also went off, scaring everyone nearby, and I managed to brake hard. Now I have stopped using the "Full Regen Mode" option while driving in Hybrid mode. | Crash: No Fire: No | Unknown |
| Feb 2022 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Could not start my 2021 jeep only 900 miles on it and said charging fault and then started an hour later but then later on that day Was driving with my child and dead stop in middle of turnpike just shut off. Thank god it turned he Ck on and made it home. Now dealership is saying they can look at it within two to four weeks. This is a terrible. | Crash: No Fire: No | Unknown |
| Feb 2022 | ENGINE | 2021 EJEEP WRANGLER. CONSUMER WRITES IN REGARDS TO ENGINE ISSUES. THE CONSUMER STATED THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WOULD NO LONGER OPERATE USING ELECTRICITY. THE DEALERSHIP MADE SOME REPAIRS AND UPGRADES. THE VEHICLE BEGAN TO OCCASIONLY OPERATE WITH ELECTRICITY. THE ELECTRICITY WILL NOT OPERATE IF THE CLIMATE CONTROL WAS ON, AND WHEN IT IS COLD OUTSIDE. | Crash: No Fire: No | Unknown |
| Feb 2022 | ENGINE | 2021 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO THE "JEEP WOBBLE'" THE CONSUMER STATED VEHICLE EXPERIENCED A SEVERE WOBBLE. THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE ISSUE; THEREFORE, ARE UNABLE TO REPAIR THE VEHICLE. ANOTHER DEALERSHIP STATED THEY WOULD REPLACE THE DAMPNER, AT THE OWNER'S EXPENSE, IN AN EFFORT TO RESOLVE THE ISSUE. | Crash: No Fire: No | Unknown |
| Feb 2022 | STEERING | Steering has play in the wheel. Dealer says it’s a normal thing in the Jeep. At high speeds on the freeway you can move the wheel back and forth about 3-4 inches. The 2021 already has the steel steering box as opposed to the aluminum. | Crash: No Fire: No | Unknown |
| Feb 2022 | STEERING,SUSPENSION,VEHICLE SPEED CONTROL | It has a Death Wobble, it’s back in the shop this week, was in the shop last week as well. Same problem, no fix.Shakes Violently while I’m on the Expressway with small children surrounded by 18 Wheelers on I-75.Very, Very Scary, I can’t control the vehicle at all.Chrysler knows that they have a defective Jeep.No warning, it just appears out of nowhere. I can’t live like this. I’m on automatic payment, this is not fair to me as a Consumer. Please help me. Happened in: October 2021,November 2021,December 2021, January 27,2022,February 4,2022. | Crash: No Fire: No | Unknown |
| Feb 2022 | ENGINE | After having possession of our Jeep Wrangler 4XE for less than 6 months we have had to bring it in for engine issues twice - on our second visit we were informed that it was likely unsafe to drive as they could not guarantee it would not stall out while being driven. After much research it was found that there has been litigation for this same issue in at least one other state with multiple plaintiffs where FCA settled and paid out a large sum to consumers. I no longer feel safe driving this vehicle as multiple repairs have been necessary so far and there seems to be no guarantee that it will not happen in the future. A car stalling (this has been reported at as high as 70 miles per hour) during operation is a safety concern for myself and of all others driving on the road. We were informed that this could happen anytime after the check engine light illuminates, or as it turns on in many cases. The fact that there has not been a large scale recall, and that we were not informed of the issue when obtaining the vehicle is a huge safety hazard. | Crash: No Fire: No | Unknown |
| Feb 2022 | SUSPENSION | I have a severe shake in front steering ,over bumps or driving over bridge entrances. This occurs at highway speeds approx. 65-70 mph when temperatures are 30 deg. F and below, so bad you have to brake heavy and pull off road to get it to stop shaking and it is dangerous when traffic is heavy trying to get off road. I have had it to dealer they can’t verify concern, contacted Jeep last week still no response back. This is a on going concern with owners online since 2012 it needs to be addressed and repaired. In fact some type of recall for this concern should be addressed as these vehicles are unsafe under these conditions. This vehicle has no modifications it is as purchased .Only has 8600 miles and afraid to drive on highway. Any help with this concern would be greatly appreciated. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Yesterday, for the second time, the car shutdown while I was driving. I was on the road, close to 60 mph and the car turned the engines off. It shut down and the "D" light on the gear shift was blinking. I had to quickly try to get to the right lane, without any engine. After 3 tentatives, when I turned it back on, the engine light was on. | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Backup camera will periodically go black on screen when putting the vehicle into reverse. It had been replaced once under warranty after a certified dealer found it to be “defective” upon inspection. Problem persists even after replacement. | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE | I have no technical no-how with cars so I will describe as best I can. We have a brand new 2021 Jeep Wrangler 4xe--bought it one month ago--and two weeks in, while driving, the check engine light came on. We were out of town so called the local dealer but they could not see us for three weeks. So we researched the issue and thought it could be a loose gas cap etc. We did some trouble shooting but nothing changed. Then, while driving, the entire dash lit up with various warnings, including the hybrid warning, and it just shut down. We were next to a parking lot and coasted in. Through a series of actions we were able to get it driving again and made it to another dealership. When we arrived all signals were gone and they could find no trouble codes to check. We were able to drive back home and we thought maybe it was the loose gas cap issue. We would have taken it into the dealership as a precaution, but service appts are weeks out. And it drove fine for several days. Then our daughter was driving it on an extremely busy and dangerous road. Luckily she'd just turned off it into our neighborhood--but she was still driving at a decent speed--and all of a sudden all the warning lights came on again, including the hybrid signal, and the car completely shut down on her. Stopped mid-drive and mid-road. We now have had it towed to the dealership. We have also read all the similar stories now with Jeep 4xes and have serious concerns about the extent of this issue and thus the safety of the vehicle. The dealership can't look at it for weeks, but we have already contacted sales to see what they can do. I feel like it could take months to work out what is happening here--especially with service backups--and I do not feel safe with any of our family members doing a back and forth on this until we find out that a serious recall in underway. | Crash: No Fire: No | Unknown |
| Jan 2022 | STEERING | Over the past few months there has been a violent shimmy in the front end when traveling over 65 mph. It occurs when turning or going over bumps at highway speeds. I have demonstrated the local dealer. They have made several attempts to fix the issue without success. They have adjusted the tires, alignment and replaced the front stabilizer as well as checked other front end components. At this point they have washed their hands of the issue. Suggesting that I contact the dealer I bought it from. I wanted to create an official complaint here. | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Sun visor mount breaks. This is a known issue... several folks are complaining about it and the replacement part has been back ordered for months. In my case this vehicle is just over a year old. https://www.jeepgladiatorforum.com/forum/threads/sun-visor-broken-500.33448/ 1) The visor can't be used to block sunlight in the drivers face. 2) The visor can fall in the drivers face obstucting the driver view while driving | Crash: No Fire: No | Unknown |
| Jan 2022 | EXTERIOR LIGHTING | JL Wrangler equipped with LED headlight and fog light. When drive in snowstorm, snow quickly cover up headlight and fog light due to not enough heat generated from headlight fog light. Once snow covers headlight and fog light completely, the visibility reduced to couple feet at most. Make it extremely dangerous. | Crash: No Fire: No | Unknown |
| Jan 2022 | SUSPENSION,WHEELS | I almost had a car accident because my car shacked uncontrollably which is dangerous!!! I had my children in the car, the shaking started last year, my car is still new and shouldn’t be having these problems!!!! | Crash: No Fire: No | Unknown |
| Jan 2022 | STEERING | On multiple occasions while driving on the highway the vehicle starts shaking resulting in lost of steering. This is similar to issue described on the internet as "death wobble". Slowing down to 45 mph results in vehicle stopping to shake and control is regained. | Crash: No Fire: No | Unknown |
| Jan 2022 | STEERING | Steering wanders. Vehicle will wobble at high speeds. Vehicle pulls to the right when you release the wheel. Vehicle requires constant steering input, these inputs are unpredictable. Dealership refuses to work on the vehicle “that’s just how these handle”. This issue has existed from the date of pick up, and been to the dealership twice. | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | The front defrosters are terrible they only defrost the center part of windshield. Ice builds up making it impossible to see anything. This is a serious problem to all drivers and pedestrians. | Crash: No Fire: No | Unknown |