Complaint volume
395 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Jeep Grand Cherokee Complaints
395 consumer-submitted complaints on record for the 2021 Jeep Grand Cherokee, grouped by component category.
395 Total complaints
20 Crash reports
8 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, exterior lighting, steering. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 8 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 63 complaints, with an average reported failure mileage of 26,419 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, exterior lighting, steering?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Jeep Grand Cherokee complaints?
20 Crash
8 Fire
12 Injury
0 Fatality
31 Towed
8 Medical attention
What are the most common 2021 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 32
EXTERIOR LIGHTING 30
STEERING 29
POWER TRAIN 24
ELECTRICAL SYSTEM 19
FUEL/PROPULSION SYSTEM 15
STEERING,LANE DEPARTURE 14
ENGINE 12
STEERING,ELECTRICAL SYSTEM 11
SUSPENSION 10
395 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | POWER TRAIN | 35000 miles 4 wheel drive transfer case went bad. Company honored full repairs. I was the second owner of this vehicle. | Crash: No Fire: No | Unknown |
| Dec 2025 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | I was driving north on I64, and a car in front of me suddenly stopped. Cruise control was on, but when i applied the brake, my car did not stopped, and cruise control speed up, before decreasing speed. Instead of turning off, and allowing the car to slow down. I had to swerve, causing to go off on the side of the highway, and held my foot on the brake for almost a mile, along the side of the highway, before the car came to a stop | Crash: Yes Fire: No Towed | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | My jeep started on fire in my garage. I put my items for the day in my jeep then started it the garage door was open. I started it at 0557. I went and got my son dressed brought him to the living room I heard noises from outside in the garage. I opened the door in the house to the garage, and it was full of smoke. There were flames coming from the front of the jeep. I called 911 at 0603. What component or system failed or malfunctioned, and is it available for inspection upon request? UNKOWEN How was your safety or the safety of others put at risk? The jeep engulfed in flame very quickly. If it wasn't for the quick thinking of my fiancé our home would have been a total loss as well. Has the problem been reproduced or confirmed by a dealer or independent service center? No, I have a complaint going with the BBB Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Police yes my jeep was bunted to the frame. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, I have had no issues with my jeep. | Crash: No Fire: Yes | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM | Constant problems with starter engaging and not starting vehicle. This form only gave me one option for date; This has happened multiple times. This is a defective part, I went to Dick Scott dealership, tech wrote to check car and did not note defective starter; Wanted me to pay $118 to inspect the jeep. In the warranty jargon, it stated if it was a defective part, it would be replaced. I only have 32000 miles on the vehicle. | Crash: No Fire: No | Unknown |
| Nov 2025 | POWER TRAIN | Transmission failure at 19,481 miles in my 2021Jeep Grand Cherokee Limited 4x4 V6. The vehicle has not been abused, and the mileage is low for its age. The symptoms—erratic shifting, limp mode, and “Service Transmission” warnings— are consistent with a known defect pattern affecting multiple FCA vehicles using the same transmission. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | THE ISSUE IS IN STARTING THE VEHICLE. WHEN I PUSH THE START BUTTON, THE VEHICLE STARTS, BUT THE ENGINE CONTINUES TO TURN WITHOUT STOPPING AND TURNING OVER. I THEN PUSH THE START BUTTON AGAIN TO TURN OFF THE ENGINE AND MAKE ANOTHER ATTEMPT, AND THEN IT WILL START NORMALLY. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST FEW WEEKS. ALSO, SOMETIMES WHEN YOU PUSH THE START BUTTON, NOTHING HAPPENS, AND THE VEHICLE WILL NOT START. IT TAKES A SECOND ATTEMPT TO START NORMALLY | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | Engine died twice on busy freeway and needed to be towed to a shop. Shop verified the fuel pump was working. There is most likely a problem with the fuel pump relay. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | On Two seperate occasions, the message telling me to "Shift into P, and then desired gear." appeared while driving. I shifted into P while parked at an intersection both times and the car died. The second time it happened as I was driving away from Rairdon's Jeep in WA. I made it one street after having my ignition system replaced to the tune of $2,600. Was able to turn the car around and get it back to them. They have had my car for almost a month and state there is no error code, so they cannot diagnose. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | The vehicle does not start each time you attempt to start it. Randomly, with no specific conditions to replicate, you will start the vehicle and the starter will engage, but the vehicle will not start. The push button start will time out, you attempt to start the vehicle again, and it starts. This, from my research, is a known issue with 2016-2020ish Jeeps, with a fault in the Fuel Pump Relay, with the easiest fix to remote start your vehicle each and ever time you start it. This happens several times per week. I contacted the dealership we purchased the vehicle from, and our local Jeep service department. They were familiar with this issue, acknowledged its a pretty big problem, but because it is not a recall for Jeeps, there is nothing they can do except for me to bring it in and pay for all of the fixes for a known production issue. | Crash: No Fire: No | Unknown |
| Oct 2025 | FUEL/PROPULSION SYSTEM | Known common problem with 2021 Jeep Grand Cherokees, fuel pump issues. Vehicle fails to start when push button is pressed. After several attempts vehicle will start. These issue happens hundreds of times per year. Vehicle will stall while driving intermittently. Manufacture and NHTSA is well aware if this issue, as it has been documented hundreds and likley thousands of times by dealer ships across the US. | Crash: No Fire: No | Unknown |
| Oct 2025 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | First gear knocks hard in to gear,this happ en on uphills,cluster and the speed meter and the in infotainment screen has go pitch black,loss of power under acceleration and collapsing all the system of the car. | Crash: No Fire: No | Unknown |
| Oct 2025 | ENGINE,FUEL/PROPULSION SYSTEM | There is a delay in my car starting when I push the start button. When doing some research online to see what the possible issue might be I found that other cars with the same make/model/year had this issue and was apart of a recall for the fuel pump relay. | Crash: No Fire: No | Unknown |
| Oct 2025 | EXTERIOR LIGHTING | The high beam lights are not working. Dealer said the shutter door internal to headlamp assemblies are unresponsive. BOTH headlamps went out at the same time. Dealer said they haven't seen any issues before with the high beams. | Crash: No Fire: No | Unknown |
| Sep 2025 | VEHICLE SPEED CONTROL | When the cruise control is activated and the set(+) button to accelerate the car continues to accelerate after the button is released. The vehicle will accelerate to 100mph or higher. I have to deactivate the cruise control to get it to stop accelerating. The vehicle is available for inspection. +Unsafe to use cruise control for fear of excessive speed. I have taken to dealer, they say it is not covered under warranty. No other inspections have been performed. There are no warning messages or other symptoms indicating a failure. The problem first appeared when I purchased the vehicle in June of 2024. | Crash: No Fire: No | Unknown |
| Sep 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My 2021 Jeep Grand Cherokee will not start / turn over and if it did the car will shut off. This has been happening for the past week or so. I took it to my local Jeep dealership today and they are stating that both the fuel pump and the water pump need to be replaced. They also stated that the fuel pump recall does not apply to my vin. In addition to my fuel pump needing to be replaced, my water pump has failed too. It is severely leaking water. My Jeep is only 4 years old with barely 70,000 mi and is experiencing severe safety issues. I cannot drive it as it could shut down unexpectedly while I am driving thereby posing a major safety risk. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,AIR BAGS | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the messages "No Seat Belt", "Service Air Bags", "Service Seat Belts" and "Auto Park Disabled" were displayed. The contact stated that the failure had occurred with the driver and the front passenger's side seat occupant wearing their seat belts. Additionally, the brake and the check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the Occupant Restraint Controller (ORC) had failed, and the loss of communication with the ORC had caused the electrical failures. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags), but the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000. | Crash: No Fire: No | 101,000 |
| Sep 2025 | VEHICLE SPEED CONTROL | The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was idling abnormally fast. Additionally, the contact stated that upon releasing the brake pedal, while the vehicle was in drive(D), the vehicle accelerated unintendedly. The contact stated while driving 25-35 MPH and depressing the brake pedal to make a turn, the vehicle failed to decelerate as needed, causing the contact to pass the turn and almost caused a crash. The contact pulled over to the side of the road and turned around. There was no warning light illuminated. The vehicle was taken to the Nissan dealer where it was purchased, but the vehicle was not diagnosed or repaired. The Chrysler dealer and manufacturer were not notified of the failure. The failure mileage was approximately 53,354. | Crash: No Fire: No | 53,354 |
| Sep 2025 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | I believe it is something with the engine or an electrical component. I was driving and as I was parking my car shut off, was not able to completely park back end of the car is sticking out. I looked up if there were any current recalls using my VIN and nothing appeared. I did my own researching and found that there have been recalls for that model regarding the PTU, Power Steering and Power Loss which is the issue I am experiencing. My car turns off on its own and does not get any type of power. Started having trouble turning on my car over Labor Day weekend was not able to travel due to what I thought was my battery having issues, people were jumping me to be able to start my car. I then had my battery tested at O'Reilly's on 9/3/2025 and when trying to jump start my car they shorted my engine block fuse which I was told after having my car towed to the mechanic and they took a look at it. I replaced my main battery thinking that would solve the issue and it did not and this was before the mechanic looked at it. I then had it towed to a mechanic where they replaced the engine block fuse and I was told that the car was good and running after paying on 9/19/2025. I left the mechanic and came to work where after two hours I tried to start my car and it did not. I called the mechanic and was told it was my auxiliary battery after they came to look at the car and inspect it once again that same day 9/19/2025. I purchased and replaced the auxiliary battery and was able to start and drive the car for 1.6 miles to my brothers apartment from my work before the car turned off on me as I was trying to park. There was an error message on the car at the time when it turned off which read with a caution symbol, "Stop Safely Vehicle Will Shut Off Soon" and then turned off. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | The air conditioner compressor blew at 58,000 miles. No certified jeep dealership in the area had the equipment necessary to replace it. I went to an autobody shop with that capability who said at that mileage this should not have happened in a well maintained car. It is $3000 to repair. This happened mid summer with high heat temperatures and no cold air. This put me at risk for hyperthermia as well as my dog. Oliverian Auto in Pike NH confirmed the issue. No warnings from the car, just no cold air, only hot air. First happened in July of this year. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | Electric start is cranking but engine takes up to 10 seconds or longer to turn over. This happens from cold start and even the stop start when in drive at a stop sign or stop light. It is either an issue with fuel injection/fuel pump or something else as it is not a battery issue just replaced them to be sure or a starter issue. | Crash: No Fire: No | Unknown |
| Sep 2025 | UNKNOWN OR OTHER | Back up camera fading out and dangerous to try and back up with camera messed up. | Crash: No Fire: No | Unknown |
| Sep 2025 | FUEL/PROPULSION SYSTEM | Jeep's engine turned off while driving, was able to coast and use the brakes to come to a full stop. The engine turned off while driving in a tunnel in the mountains; it was very unsafe. There was no shoulder to pull off to, no extra space to walk around the car, with only 1 other lane available for all the backed-up traffic behind me; CDOT had to tow me out of the tunnel, where I then had to wait on the side of the highway for AAA. There were no warning signs, lights or messages prior to the failure. Had to be towed to the Jeep dealership, where the fuel pump was replaced. There have been recalls on this part for other Jeeps, but my VIN did not show that this was a recall for this specific yr /model. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | When starting car, the push to start feature will not turn over and continuously cranks multiple times. The entire fuse box was replaced because the dealer told me that was the issue. The car is a 2021 Jeep Grand Cherokee Laredo. Numerous people online said they were forced to replace the fuel pump? Although Faulkner Buick in Trevose told me that there’s nothing wrong with my fuel pump. I can’t keep getting charged for repairs that are not necessary. Could this be a faulty part? that so many people have the same issue? Could you please investigate this as I just bought the car a month ago And it’s been at the dealer three times already. Thank you. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | have a delaminating touchscreen which is causing a safety issue. | Crash: No Fire: No | Unknown |
| Aug 2025 | FUEL/PROPULSION SYSTEM | The fuel pump and then in turn, the auxiliary pump failed. The car would keep turning over a lot before it started. The engine would stop in the middle of travel. This put us in risk as we travelled down the freeway. We took it to the dealership for inspection, and they found a defective fuel pump. There were no warning lights, messages when this occurred. | Crash: No Fire: No | Unknown |