Complaint volume
413 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Hyundai Palisade Complaints
413 consumer-submitted complaints on record for the 2021 Hyundai Palisade, grouped by component category.
413 Total complaints
8 Crash reports
1 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seat belts, unknown or other, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 1 fire report, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 56 complaints, with an average reported failure mileage of 29,742 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seat belts, unknown or other, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Hyundai Palisade complaints?
8 Crash
1 Fire
9 Injury
0 Fatality
6 Towed
3 Medical attention
What are the most common 2021 Hyundai Palisade complaint categories?
SEAT BELTS 95
UNKNOWN OR OTHER 48
VISIBILITY/WIPER 41
ELECTRICAL SYSTEM 25
ENGINE 25
SUSPENSION 20
TRAILER HITCHES 11
POWER TRAIN 10
STRUCTURE 10
VISIBILITY 9
413 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2022 | SEAT BELTS | In the middle row captain's chairs, the seat belts constantly come unbuckled even while moving... I've had 11 adults and nine children sitting in those middle rows- All having the same issue including myself when I allowed someone else to drive my vehicle. Nobody even has to push the red button. It just will suddenly unbuckle by itself. I brought to the dealership and they were not able to replicate the problem but they only drove around the parking lot for a few minutes... This has been happening since I owned it in April of 2021. First incident was probably around 3,000 mi on my car and now I'm at 26,000 miles and still having the same problem... And since they couldn't fix it, I ended up trading the vehicle in and waiting for a new one to ship from South Korea | Crash: No Fire: No | Unknown |
| Mar 2022 | SEAT BELTS | 2nd row captains chair seatbelts are very hard to click together. The receiving end of the seat belt is recessed very far into the chair, that it's hard to get the belt portion to click into place. | Crash: No Fire: No | Unknown |
| Mar 2022 | SEAT BELTS | The seat belt latch the right front passenger won’t receive the metal fitting. Took to dealer they could not repair. Glad to order a part after 1 week the said the part was back ordered and they did not know when it would arrive. Talked to Hyundai and filed a complaint. After 1 week they called back with no answer. This is a safety issue if someone rides in the front passenger seat they cannot be buckled in. There are a number of similar complaints in Hyundai owner forums. The rep from Hyundai said on the phone that Nhtsa would be concerned about this when I told him I would file a complaint | Crash: No Fire: No | Unknown |
| Mar 2022 | SEATS,UNKNOWN OR OTHER | This is health concern and I have felt that my bronchial tubes are getting hot and eyes/throat/nose pain after 15 minute driving, then the pain keeps going on for while even after driving. I suspect toxic degassing from seats or interior materials in vehicle, or comes from engine room. This degassing might have been gradually decreased since purchasing this Palisade in April, 2021, however, I am still suffering from respiratory pain when I drive this vehicle. Hyundai Service Center inspected this Palisade and they told me toxic gas comes from headrests, and offered me to replace headrests. They said a thousands of people complained about this issue already. However, I don't think the toxic gas is from only headrest, but also from the others. They cleaned the headrests, but nothing changed. I conducted inspections personally as follows. 1. Tested indoor air quality in the vehicle by using a sensor from Winix 5500-2 Air Purifier without running engine and with closed all doors/windows/vent. 2. Tested indoor air quality in the vehicle for 10 minutes by using Gray Wolf AdvancedSense Pro with multiple DirectSense probes and with closed all doors/windows/vent and running a fan (indoor air circulation) The result from a sensor of Winix 5500-2 Air Purifier showed "Bad air quality" at the test number 1 regardless headrests (without headrests). The result from Gray Wolf AdvancedSense Pro showed HCN 120.0 micron g/m3, TVOC 1200 ppb, and SO2 0.2 ppm. I believe those values would be increased if measurement time increase. There is no warning lamps, messages or other symptoms of the problem prior to the issue when they first appear. Every day, I drive this Palisade and I feel pain and hot on my respiratory, even it keeps going on by next day morning. My primary doctor recommended me to report this case to EPA or NHTSA. | Crash: No Fire: No | Unknown |
| Feb 2022 | STRUCTURE | When i was driving on an interstate suddenly the Sunroof glass bursted and shattered in to pieces. There was nothing fell on to us only because I had the sunroof cover closed. I just heard a huge noise like shotgun fired and found out that the glass shattered and blew out a hole in the sunroof glass about 18" across. I was 6 hours from home and took it the the local dealer for review the following day. The dealer did promptly and professionally address the matter and they are covering it under warranty. Many owners of Palisades reported this issue as well | Crash: No Fire: No | Unknown |
| Feb 2022 | VISIBILITY/WIPER | The car cannot be driven in the snow. The windshield wipers are "recessed" below the hood. While driving in snow when snow gets pushed down the wipers sense the snow and shutdown/lockout. The driver (my spouse) spent 20 minutes trying to remove all snow and was forced to driver without wind shield wipers in a snow storm. It has happened both times the car was driven in the snow. | Crash: No Fire: No | Unknown |
| Feb 2022 | VISIBILITY/WIPER | When there is snow or ice build up under the front wipers that prevents them from going to thier “starting position or offer any resistance the wipers will no longer continue to function. So during snow storms when this occurs the wipers do not work requiring the driver or other occupants to get out sometime even opening the hood due to the large wiper well on the car to clean all residual snow or ice including that under the hinge. This can be extremely dangerous if you need to do this on the side of a road or highway in poor weather like blizzard or heavy snow fall. Please note the wipers still have full and proper range to go up and may have just have gone up. But once they can’t go down they shut down operations I think in order to prevent motor damage of the wiper regardless of the settings on the wiper controls. Hyundai needs to program the i cars to continue to allow wiper operations or trying regardless of the tension and if they can no longer do down stop and wipe up from that point. Lastly if the wipers are shutting down on the instrument control panel the driver should be notified of the wipers discontinuing of operations for thier awareness and not have to guess as to the issue. In all of my years owning and driving vehicles I’ve never experienced this with ford, Chevy, dodge, gmc, etc…. This seems to be an issue and there is a large forums of users complaining of this issue here https://palisadeforums.org/threads/wipers-stopped-working-snow-build-up.444/ | Crash: No Fire: No | Unknown |
| Feb 2022 | SEAT BELTS | The seatbelts in the captains chairs unbuckle by themselves. Sometimes it is hard for the seatbelt to buckle in the first place and takes multiple attempts to latch. Then as I'm driving the seatbelts will unbuckle without anyone touching them. This has happened multiple times, with different people so it cannot be attributed to human error. This is very dangerous. | Crash: No Fire: No | Unknown |
| Feb 2022 | VISIBILITY/WIPER | The windshield wipers stop/lock with even a small amount of snow on the windshield anywhere in the wiper well (at the bottom, near the hood). Even if it's cleared out very well to start, snow pushed down there by the wipers causes the wipers to stop working entirely, while driving. This is unlike any vehicle I've ever driven in my life; it's incredibly annoying and unsafe. | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | SERIOUS safety problem with a VERY important VERY needed system called the WINDSHIELD WIPERS!!! THEY ABSOLUTELY SUCK!!!! I driving down the interstate and got stuck under snow, and all of a sudden my wipers just QUIT WORKING!!! I almost hit the cars in front of me!! I coiner see anything. I was later told the reason by a dealer employee… Because as the wipers are traveling in the down stroke, they quite naturally push snow down into the well in which the wipers sit when they are not in use, down where the wiper arms connect to the vehicle, and it doesn't take long to fill that area and pack it with hard wet snow, when this happens, evidently the system senses that there is an obstacle blocking the wiper arms motion, and shuts the system down, apparently so that nothing breaks! So now then I was forced to pull off onto the shoulder of the interstate in the middle of this snowstorm to try to clear the snow from the wiper well! This is a dangerous interstate and was almost hit by passing trucks!! While clearing the well I found here is another problem that comes into play.... the wipers are now stuck partially up, but not enough so that you can fold the arms up to be able to get a scraper or your hand to the area where the snow is now packed into ICE, which is kinda a deep pocket! Now I have learned from UNWANTED experience that you can manually pull the wiper arms up a few inches, which aids in letting you get your fingers in there to try to clear the snow jam, but you have to move quick, because the system is constantly trying to "RESET" itself and comes slamming back down on your fingers about every 30 seconds!!!! It literally took me 20 minutes while dodging semi trucks on i95 to get them working again! Now I'm 5'5" short which does not help at all especially for the passenger side wiper where the snow jam is in the exact middle of the vehicle!!! I felt I was going to be killed that day. This is an absolutely REDICULOUS and DANGEROUS situation to be put in, and H | Crash: No Fire: No | Unknown |
| Jan 2022 | VISIBILITY/WIPER | Windshield cracked without any impact. If there was an impact, it was very small as there is no sign of damage. (I didn't hear anything hit the windshield while driving) This seems to be a concern with many owners as seen in different forums. I have driven many different vehicles over the years with many rocks hitting my windshield in other cars with no damage. This needs to be looked into and make Hyundai responsible for fixing this issue. | Crash: No Fire: No | Unknown |
| Jan 2022 | AIR BAGS | While my vehicle was stopped on the left turn lane, another vehicle coming from opposite direction was veered into the left turn lane which resulted in striking driver side of my vehicle. The damage was severe enough that my vehicle was eventually totaled. Despite the such strong impact, no airbag was deployed including side airbags. | Crash: Yes Fire: No Injuries: 3 Towed Medical attention | Unknown |
| Jan 2022 | UNKNOWN OR OTHER | Another windshield complaint - we got a mosquito size chip in the windshield right after we bought it. It has not spread. However now all of a sudden under no known rocks hitting it - the lower passenger side now has a crack that has spread across the windshield. We have never had this issue with past vehicles. Hoping the replacement isn't the same. I do think the glass has some compromise in it and after reading the issues others have had am convinced. | Crash: No Fire: No | Unknown |
| Jan 2022 | UNKNOWN OR OTHER | After having my 2021 Palisade with only 3,000 miles, a small crack formed on the base of the wind shield. This crack quickly spread across the the bottom of the windshield in less than a months time. The glass appears to be fragile and thin. I can even feel the glassed raised when rubbing the crack, which seems to be more unsafe than a normal glass crack. The issue was reported to the dealer but they were not able to schedule to replace for several months.The dealer did not cover the windshield even on a new vehicle. The windshield was inspected by insurance. Total replacement is $1600 because of calibration. | Crash: No Fire: No | Unknown |
| Jan 2022 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Another vehicle t-boned my vehicle on the front left side. We were both traveling around 15 mph. As soon as he struck my vehicle, the air bags were deployed and the car instantly caught fire. The car was on fire before I was at a complete stop. I was able to pry the door open and crawl through a small opening after moving the air bags out of the way. I had to crawl into traffic to be able to escape the fire. If the door had been jammed more severely then I wouldn't have been able to make it out in time before the fire reached me. If my kids had been in the vehicle, then I would not have been able to get them out before the fire got to them. The police determined that the fire started at the engine. My insurance totaled the vehicle and then it was removed from the towing yard and taken to Montgomery. There were no prior issues or any warnings/messages before the incident. | Crash: Yes Fire: Yes Towed | Unknown |
| Dec 2021 | POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | This vehicle AWD system failed, the assitance systems failed, namely: Adaptive cruise, regular cruise, blind spot warning, emergency brake assist, lane keep assist, and parking collision warning. | Crash: No Fire: No | Unknown |
| Dec 2021 | EXTERIOR LIGHTING | The low beam headlights are too bright causing vehicles in the opposite direction to flash their high beams thinking that my high beams are on. This is a safety factor as I am often blinded by other drivers who flash their high beams and in many cases keep their high beams on. I've visited Palisade chat rooms and have found that other drivers have the same complaint. I have contacted Hyundai headquarters and reported the problem and have taken it to dealers three times to have the low beams lowered. I have been told that the low beam adjustment is correct and nothing can be done to fix my problem. I believe this low beam problem is a design defect and should be corrected. My vehicle is available for examination if necessary. | Crash: No Fire: No | Unknown |
| Dec 2021 | UNKNOWN OR OTHER,LANE DEPARTURE | From driver: "While traveling westbound on John Lynch St, I approached the left turn lane heading southbound on Valley St. I engaged the brakes and began navigating the left turn at approx. 30 MPH. While turning, the vehicle's "Lane Assist" engaged preventing me from completing the turn. Halfway into the turn, the vehicle continued westbound, hopped the curb, and collided with a stationary road sign that was not in use. I continued through the intersection and pulled off the roadway." Follow-on questions: 1) How fast was the customer traveling when they were actively turning? A. 30 MPH, which I am assuming was the approach speed. To the best of the vehicle operator's recollection, the approach speed was appropriately 40-45 MPH, with an active turn speed of 30 MPH. 2) What was the recent usage of the vehicle before the incident? Was it used that day? How long had the vehicle been driving before the incident? A. The vehicle was driven, by the same driver, approximately 12 miles to work the morning of the accident. Prior to the accident, the vehicle was driven around the same city as the accident for approximately two hours. 3) Did any vehicle operator notice anything wrong or unusual about the vehicle prior to the incident? A. Vehicle operator observed that the Lane Assist Dash Board Icon was blinking on and off throughout the course of a few hours prior to the accident. Vehicle operator attempted to disable the Lane Assist feature by both pressing and holding the Lane Assist Button located inside of the vehicle. 4) Any after-market equipment installed? A. Vehicle was equipped with both Law Enforcement Lights and Law Enforcement Siren. 5) Any upfits? A. The vehicle did not have up-fits. 6) Will the customer agency consent to the OEM (or NHTSA) retrieving information from the vehicle's Event Data Recorder? A. Yes. | Crash: Yes Fire: No | Unknown |
| Dec 2021 | VISIBILITY/WIPER | Every time that it has snowed this winter the wipers have stopped working. This has happened while stopped and while driving. If there is any amount of snow/ice/build up on the lower windshield, in the 'well' under the wiper blades and the hood of the car, the wipers will stop working. Not only is the frustrating but more importantly is a MASSIVE safety hazard the needs to be addressed ASAP. This happened this morning taking my kids to school, and there was very minimal snow below the wiper blades. Definitely not enough to cause harm to the wipers/motor during their use as the total amount was not even an 1/8". The time before that I was driving at normal speeds and had a truck pass me. During the trucks passing large amounts of slush/water were flung up onto the windshield and windshield well, stopping the wipers directly in their path. Being there was a vehicle in front of me, that I could A.) no longer see and B.) had no working wipers anymore, I made the decision to safely ditch the vehicle. I then had to get out, clear the slush from the well, at which point the wipers began to work again although there was nothing left to clear as all the slush/water had already ran off the windshield. This design flaw is putting lives at risk. Had I not been familiar with my area, the road I was on, and it was safe to defensively move over into the shoulder/ditch a MAJOR accident could have been caused. I can appreciate the intent, but this needs to be recalled immediately before a major accident is caused and people are hurt or worse. | Crash: No Fire: No | Unknown |
| Dec 2021 | SERVICE BRAKES, HYDRAULIC | On 11/9/2021, warning lights appeared on the dash - Forward Collision, ABS, and Auto Hold and I felt a slight skipping when breaking after that. We took it to the dealership, they informed that it was a wheel sensor and nothing to worry about, however, they didn't have the replacement sensor and would have to order it but said the vehicle was safe to drive. I asked my husband to confirm that the vehicle was safe to drive as by this point the skipping in the breaks continued on occasion, accompanied by a slight skipping noise. The dealer confirmed the vehicle was safe to drive. I continued to feel and hear a skipping when breaking on occasion. While driving on 11/22/21, I was approaching a red light with one car in front of me. I attempted to slow down and my breaks were skipping heavily and then the breaks became hard to depress. I was pressing the breaks heavily and the vehicle wouldn't stop. Fearful that I was going to hit the car in front of me with just a few inches between us, I swerved into the other lane (same direction) without noticing that there was a car approaching behind me in that lane. If felt like my wheels weren't spinning as I slid onto the side of the highway. Thankfully, the car behind me was able to come to a stop - also within inches - without an accident occurring. I pulled into a parking lot and contacted my husband, who contacted the dealer. The dealer had my car towed back to the dealership. Upon dealer inspection, they insisted there is nothing wrong with breaks and said there was "failure to replicate" the incident. They again informed it is just the wheel sensor and that the breaks are fine. I am fearful to drive the vehicle after the last incident. | Crash: No Fire: No | Unknown |
| Nov 2021 | SEAT BELTS | Buckle is recessed too far into the seat to properly buckle the seat belt. Resulting in seat belt not fully buckling and coming undone while vehicle is in motion of when sudden stops are made. | Crash: No Fire: No | Unknown |
| Nov 2021 | UNKNOWN OR OTHER | Front Windshield cracked on the top right corner. The car has been sitting in my driveway since purchased in January 2021 with only 3250 miles so far. I contract Hyundai and they asked to take it to the dealership however nothing was done to fix it since the crack was larger than six inches. I was given a quote to replace a windshield for nearly $1500. Windshield cracking is an issue with Palisade as there are many people reporting the same issues where the Palisade windshield has cracked even from a small chip. It seems all of the people complaining on the internet are complaining about the same location being cracked on the windshield and then spreading. something needs to be done to fix it. | Crash: No Fire: No | Unknown |
| Nov 2021 | VISIBILITY/WIPER | Only approx 8000 miles on the Palisade. Tiny rock hit windshield and left a 3mm pit in the glass in the middle. Within minutes the glass cracked and is now almost a foot long. After 1 search on the internet looking for replacement glass I found multiple forums of people discussing how common the cracking/spiderweb issue is, sometimes with no impact. Now my visibility is being impaired as the crack continues to spread across the windshield. | Crash: No Fire: No | Unknown |
| Oct 2021 | VISIBILITY/WIPER | My car is 3 months old and has 2500 miles on it. The windshield has a huge crack across it. It happened while I was driving. I'm not sure if a small pebble hit it or if the temperature caused it. The windshield seems very weak. | Crash: No Fire: No | Unknown |
| Oct 2021 | EQUIPMENT | 2021 HYUNDAI PALISADE. CONSUMER WRITES IN REGARDS TO DEFECTIVE INFOTAINMENT SYSTEM. Attached is a report from Hyundai Motor of America confirming there is a known defect and malfunction of the 2021 Palisade with the informatics systems. Specifically, see the information indicated in the video link that the service department was aware as of February 2021. Hyundai and Apple are fully aware and have not resolved this problem. Please reinvestigate this manner, it creates a safety hazards for drivers such as myself when utilizing hands free device and wired or unwired GPS navigational because the screens will completely shut down or restart unprompted while driving. | Crash: No Fire: No | Unknown |