Complaint volume
413 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Hyundai Palisade Complaints
413 consumer-submitted complaints on record for the 2021 Hyundai Palisade, grouped by component category.
413 Total complaints
8 Crash reports
1 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are seat belts, unknown or other, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 1 fire report, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 56 complaints, with an average reported failure mileage of 29,742 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to seat belts, unknown or other, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Hyundai Palisade complaints?
8 Crash
1 Fire
9 Injury
0 Fatality
6 Towed
3 Medical attention
What are the most common 2021 Hyundai Palisade complaint categories?
SEAT BELTS 95
UNKNOWN OR OTHER 48
VISIBILITY/WIPER 41
ELECTRICAL SYSTEM 25
ENGINE 25
SUSPENSION 20
TRAILER HITCHES 11
POWER TRAIN 10
STRUCTURE 10
VISIBILITY 9
413 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2023 | SEAT BELTS | The rear captain's chair seat belt on the driver's side of the vehicle does not latch properly. There have been multiple occasions where my kids buckle and then the buckle comes undone while we are driving. I initially thought the kids were not buckling properly, so I investigated myself and still found that the seat belt clicks but doesn't stay latched. It is not 100% of the time, so it can still latch and stay latched, but with it being a seat my kids ride in, anything less than 100% is not acceptable. | Crash: No Fire: No | Unknown |
| Nov 2023 | SEAT BELTS | The 2nd row seatbelt located on the left driver side is malfunctioning. The seatbelt will spontaneously come unbuckled while the passenger is buckled up and the vehicle is in motion. The problem has been reproduced more then I count when my children are riding in the car. The seatbelt spontaneously malfunctions and unbuckles. The passenger seatbelt will alarm on the dash until the passenger has engaged the buckle again. The buckle has been like this since I purchased the car. I used to think my son was just fooling around and unbuckled his seatbelt, but he’d swear up and down he didn’t unbuckle and that the seatbelt came unbuckled on its own. I have three children and all of them have had the seatbelt come unbuckled while riding in the 2nd row seat on the drivers side. This occurs at least 1x per week and happens within the first 15 -30 minutes of driving. The seatbelt unbuckling is a safety risk to everyone of my children who sit in that seat. The safety and security of my children are at risk and the dealership where I bought the car has been no help. The dealership disregarded my concerns when I asked how to report my safety concern and said to make sure they push down when they buckle. | Crash: No Fire: No | Unknown |
| Nov 2023 | SEAT BELTS | The rear seat belts in the captain chairs unbuckle without any action from the passengers, no force or impact, etc. Just mid-drive, they release from the buckle. | Crash: No Fire: No | Unknown |
| Nov 2023 | ELECTRICAL SYSTEM | When locking the doors upon exiting my Palisade, the alarm starts going off. This occurs when I use the door lock (internal and external), as well as the lock button on the key fob. When this occurs, two alerts come to my phone through Bluelink simultaneously. One is showing a Rear Occupancy Alert and the other shows a Panic Alert. My vehicle has been to the dealership 3 times in the past month, and the most recent time, it was there for 6 days. They have replaced sensors, issued updates, changed the key fob batteries, reprogrammed the fobs, checked all connections under the seats, etc. I have made sure all items are removed from the seats and even removed an air freshener that was hanging from my mirror, as I was told this could be causing the issue. The car is always vacant when this occurs, and service department members of the Hyundai dealership have also witnessed the occurrence as the alarm and notifications occurred when I dropped it off for service. I am fearful that the electrical issues may progress if the root cause is not identified. | Crash: No Fire: No | Unknown |
| Nov 2023 | SEAT BELTS | In the second row, the middle seat belt will not retract. | Crash: No Fire: No | Unknown |
| Oct 2023 | VISIBILITY | The contact owns a 2021 Hyundai Palisade. The contact stated while driving 30-40 MPH, he heard a noise coming from the windshield. The following day, there was a scratch on the passenger's side lower corner of the windshield, which later became a spider web crack. The windshield was replaced at an auto collision repair shop. The contact stated while driving 30-40 MPH on another occasion, a truck passed the vehicle, and a tiny rock struck the passenger's side lower corner of the windshield, causing a crack on the windshield. The contact stated that the crack later expanded, and the vehicle was taken to the dealer, where the windshield was replaced; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 11,000. | Crash: No Fire: No | 11,000 |
| Oct 2023 | UNKNOWN OR OTHER | I’m having trouble with getting insurance protection on my 2021 Hyundai Palisade. It appears that the SUV is easy to seal. State Farm and Travelers insurance company will not write a policy on a Hyundai vehicle. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER | My locks start making a clicking noise randomly, sometime when vehicle is off some times when it is going down the road. It makes a series of clicks, sounds like doors are locking and unlocking, then I get a warning that pops up on dash that says child safety lock failure. When I took it to the dealership they could not get any failure codes when they hooked up computer. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | After driving, the rear driver and passenger side doors will lock and unlock, eventually causing the Child Safety Lock Failure message to be shown. Child safety lock was on in the car. I brought car to dealership and no problem was found on inspection. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | 1) While I was driving, the “Rear passenger door trim” started to come off of my car. My car was not hit and I did not hit anything. Upon further evaluation, the plastic pieces holding the trim on were broken. How they became broken is unknown. I was able to reattach trim to my car, but it is still loose because the plastic pieces holding the trim on are still broken. 2) It was a safety hazard to others while driving on the road. If it flew off my car while driving on the highway, it could hit other cars, potentially causing an accident. In addition, it was difficult for my child to climb out of the car without getting cut by the trim. 3) my dealer has verified that the trim is broken and loose on my car. 4) the Hyundai dealer has inspected to problem. $550 was the verbal quote to replace. Not covered by warranty. 5) no warning messages for the problem. My child told me about it when she tried to get out of the rear passenger door. Problem first noticed July 2023. Looking online, multiple people have complained about this happening to them for no reason on the same exact car. I believe the plastic pieces holding the trim on the car are defective. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | Child safety locks for doors is not working properly. Clicking sound constantly when the button is pressed. A “child safety lock failure” message comes up. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | After driving for 15 minutes, the rear driver and passenger side doors will lock and unlock, eventually causing the Child Safety Lock Failure message to be shown. Child safety lock was on in the car. | Crash: No Fire: No | Unknown |
| Sep 2023 | STEERING | The contact owns a 2021 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and it became difficult to keep the steering wheel straight. The vehicle was taken to the dealer several times, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 250. | Crash: No Fire: No | 250 |
| Aug 2023 | SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER | When turning slowly or going over bumps at a lower speed, a thud or pop can be heard from the rear, which could be the shocks or struts in the rear. On a luxury vehicle, with this low of miles, these shouldn't need replacement so quickly. No warning lights or messages. | Crash: No Fire: No | Unknown |
| Aug 2023 | STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING | On August 4th 2023 we drove from home in Cedar Rapids to our daughter’s in Cottage Grove Wisconsin for a family event. Nearing Madison, somewhere in the area of Verona the Battery Warning Symbol came on in the instrument display. It was intermittent and we continued our journey to our daughter’s house in Cottage Grove. We called AAA and a “tow” truck came. The driver made a visual assessment of the condition of the battery and terminals and serpentine belt and looked at our multimeter readings of battery voltage. The alternator did cut in and the battery voltage went up. He advised that we continue driving it. It made a couple of two-mile trips to and from our hotel in Cottage Grove, with no display of the battery warning icon on the instrument display. On Sunday August 6 2023 we set off for home. The battery icon was not displayed. About 15 miles from departure while we were on the Madison Beltline Highway the following occurred without warning: •The central navigation display went blank •A number of different warnings came up on the instrument display •Power steering was lost •The emergency warning flashers and the direction indicators wouldn’t work •A lot of warning icons were displayed on the instrument display This was absolutely unacceptable and life shorteningly frightening. I won’t use curse words or s**t here but use your imagination. We were able to get to the hard shoulder without crashing. Surprisingly the engine was still running and we were very close to an exit (Fish Hatchery Road) so we were able to limp and wrestle it to a business’ parking area. | Crash: No Fire: No | Unknown |
| Aug 2023 | SEATS | Seat belts in second row will engage/click into place securely and then intermittently release causing the seatbelt to come disconnected during vehicle operation. I have 3 children who during an accident could be ejected from the vehicle or seriously injured if the seatbelt mechanism were to fail. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM | The child safety locks keep failing. When engaged, the child safety locks continue to click as if they are locking the doors again and again. Then sometimes, but not every time, the child safety lock failure error message is displayed. This is extremely dangerous because if the child locks do not work my children can open the doors while I am driving, putting everyone at risk. This is also in credibly annoying and distracting while driving. making it unsafe to drive while the locks are engaged. The car has been to the dealer for inspection and they can not seem to replicate it, though we are still working with them to try and figure this out. The issue started around 11,000 miles. | Crash: No Fire: No | Unknown |
| Aug 2023 | ELECTRICAL SYSTEM | I've had several instances where the car didn't turn over and all technology screens began glitching, clicking and stating the key wasn't in the car. | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | Child safety lock failure. It is constantly unlocking and locking randomly when the car is parked or driving. | Crash: No Fire: No | Unknown |
| Aug 2023 | SEATS | This Palisade continues to have poor air quality because of an odor coming from the headrests. I have had all 7 replaced in October 2022. The odor was less for a while but has returned, I think, worse than before. This causes respiratory issues including headaches. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER,VISIBILITY/WIPER,VISIBILITY | On 7/23 my family experience a very horrific event. While traveling on a road at approximately 35 mph our rear passenger window exploded. The explosion was unexpected and dangerously unsafe. There was debri of broken glass all over our bodies , hair, clothing and inside our vehicle. Luckily our family was not injured. Since then our family has really questioned the safety of your vehicles after learning that this type of event is happening to other hyundai palisade owners. I created a case and have not heard back from anyone nor any dealership cannot provide assistance in my area. My kids and family are afraid to get into a vehicle we thought was safe but apparently is not. I need someone to call me and I need to stop being transferred over and over to different customer service reps and need hyundai to take responsibility for our loss family time, appointments and mental insecurities caused by this explosion. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | Hyndai recalled our vehicle for a tow hitch wiring problem last year. Instead of resolving the issue, they simply pulled the fuse and told us that we cannot tow with lights until they resolve the recall. My understanding is that this recall has been on the books for over a year now. This is extremely frustrating as I am not able to use the tow capability that I paid for when purchasing this vehicle and according to the dealer, no fix has been provided. How do I complain? How do I get something done here? Thank you. | Crash: No Fire: No | Unknown |
| Jul 2023 | VISIBILITY | The contact owns a 2021 Hyundai Palisade. The contact stated that while her husband was driving approximately 50 MPH, a rock from a truck struck the front windshield and caused the windshield to crack. While parked under a tree, an unknown object struck the front windshield and the windshield shattered. There was a line across the entire windshield. The vehicle was taken to a glass replacement facility where the windshield was replaced but the failure recurred. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,890. | Crash: No Fire: No | 68,890 |
| Jul 2023 | ELECTRICAL SYSTEM | Child locks constantly click, car can be on or off. Dash displays child lock failure. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | Sun roof glass spontaneously shattered while driving on the freeway without hitting anything else with glass falling on to the Sun shade | Crash: No Fire: No | Unknown |