Complaint volume
732 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2021 Chevrolet Silverado Complaints
732 consumer-submitted complaints on record for the 2021 Chevrolet Silverado, grouped by component category.
732 Total complaints
16 Crash reports
11 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, engine and engine cooling. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 160 complaints, with an average reported failure mileage of 55,255 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, engine and engine cooling?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2021 Chevrolet Silverado?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2021 Chevrolet Silverado
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2021 Chevrolet Silverado complaints?
16 Crash
11 Fire
11 Injury
0 Fatality
62 Towed
6 Medical attention
What are the most common 2021 Chevrolet Silverado complaint categories?
ENGINE 212
POWER TRAIN 126
ENGINE AND ENGINE COOLING 41
ELECTRICAL SYSTEM 38
POWER TRAIN,ENGINE 36
UNKNOWN OR OTHER 21
STRUCTURE 19
STEERING 18
LATCHES/LOCKS/LINKAGES 14
SERVICE BRAKES 14
732 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2021 | POWER TRAIN,SERVICE BRAKES,ENGINE | Faulty lifters causing the truck to throw piston rods. This causes malfunction of the traction control, parking brake, transmission,auto locking rear differential. I have had my truck in the shop 3 times for the same issue all within the 1st 10,000 miles. This particular motor has been taken out of production. Upon speaking to mechanic managers at multiple GM dealerships they were not surprised and personally gave me advice on the lemon law. My truck, which is my 1st brand new vehicle, has been out of service now for a total of 45days. I have still made payments up to date. The dealership offers a car or small suv while repairs are being completed, not a truck! Beware of the 5.3litre ecotec3 v8 motor. | Crash: No Fire: No | Unknown |
| Jul 2021 | BACK OVER PREVENTION,ELECTRICAL SYSTEM | Upon returning home after a short drive I pulled into my garage and almost drove through the wall… I purchased parking assistance and it was not provided. The feature apparently failed and turned off at some point without clearly notifying the driver. I don’t know if it provided a silent notice that automatically dismissed but it certainly did not notify me when I really needed it… low speed. The park assist light is indeed off now when the vehicle starts. Clicking the button reports “Park Assist Off” even though it already appears off and is certainly not providing the intended safety feature. Clicking the button again does not turn the light back on but if clicked again it will again report it was disabled. This is strange and confusing for the driver. Using the infotainment screen one can toggle “Park Assist” off and the drivers info screen by the speedometer will finally say “park assist off”. Turning the feature back on in the infotainment screen actually turns the park assist button back on for about 5 seconds then it silently turns off and the driver is NOT warned that the system is not working. The driver is not properly warned of feature failure even though it appears the software knows it is not working. The little button goes out but the driver message screen does not warn the driver. This failure and poor awareness is a safety risk. Yes, we are unlikely to be parking super close to someone but we might indeed park near a GAS hot water heater or similar hazard in work trucks. The driver must know if safety features failure during driving. Otherwise they are potentially more hazardous than vehicles without them. Drivers will by design rely on these features and MUST be warned if the vehicle knows they have failed. I don’t love that the vehicle has already had a failure with only 1695 miles but this dangerous software concerns me more. | Crash: No Fire: No | Unknown |
| Jul 2021 | SERVICE BRAKES | Truck started wobbling and the engine light, traction control light , and Peking brake light came on . Also It say service ESC. Truck is making a horrible noise underneath. | Crash: No Fire: No | Unknown |
| Jul 2021 | ENGINE | The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that a loud knocking sound was coming from the bottom of the vehicle while reversing. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the timing belt needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 2,500. | Crash: No Fire: No | 2,500 |
| Jul 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Car Fire - Started at the rear of the cabin between the cabin rear window and the truck bed The fire engulfed directly around and inside the fuel tank. The car is available for inspection as far as im aware at the tow / salvage yard The safety of myself and any passengers were greatly put at risk. The fire engulfed the inside cabin within seconds, and caused a total loss on the car. The problem has not been identified elsewhere. However the almost exact scenario has occurred in the manufacturers other 2021 model vehicles on the Tahoe and Yukon, with recalls on file for both for incorrect seal around the fuel tank, causing fuel tank fires. The car manufacturer does not want to help at all, they are willing to deal with insurance company and that is it, who will just pay out the value of the car. The police and fire crew local to the incident have ran reports on the fire. No warning lamps occurred before or during the fire. The car was operating as normal until the large explosion. There was no accident, nothing was hit, witnesses described small embers / flames flying up from the truck bed right before the big explosion, indicating there was fuel spitting out and catching on fire. | Crash: Yes Fire: Yes Towed | Unknown |
| Jul 2021 | STRUCTURE | I discovered that the key to my 2016 chevy van unlocks the doors to my 2021 chevy silverado. I feel totally unsafe now when I leave anything of value locked in my pick-up. With auto thefts and break-ins at an all time high how can anyone ever feel safe locking valuables up in their vehicle.The Chevy dealership where I bought it first didn't believe me but later checked with Chevy and found out that Gm ran out of key codes so they started to reuse them. People in the business of stealing cars or stealing the contents probably can wander thru shopping malls or parking lots get in and out of cars without the owner aware of it. What are the odds that I would have a key that opens two different vehicles and how many other keys like that are out there? | Crash: No Fire: No | Unknown |
| Jun 2021 | SERVICE BRAKES | Purchased new Chevrolet Silverado AT4 last week and with only 72 miles on the odometer a warning light appeared on instrument cluster stating “Service Brake Assist”. Returned to dealer where purchased with 91 miles on odometer 3 days later. Dealer service department confirmed a faulty brake control module and ordered replacement part. New brake control module will arrive in 4 days and will be installed at that time. In the meantime, service manager said vehicle is safe to drive with existing brake control module. This is being submitted because of previous significant vehicle recalls on record for the same issue in 2018-2020. It appears the problem or some iteration of the problem has not been corrected yet in the 2021 models. | Crash: No Fire: No | Unknown |
| Jun 2021 | AIR BAGS | PURCHASED NEW, WITHIN A COUPLE OF DAYS THE srs SUPPLEMENTAL RESTRAINT SYSTEM LIGHT CAME ON THE INFO CENTER IN DASH AND WOULD FLASH ON AND OFF WITH THE AIRBAG LIGHT ON (RED) IT WOULD DO THIS FOR 15-30 SECONDS AND THEN "RESET" AND THEN LIGHTS WOULD GO OFF. WAS INCONSISTENT BUT SCARED MY WIFE, SO I TOOK THE TRUCK BY THE DEALER AND THEY SAID IT WAS NOT A HARD CODE IN THE SYSTEM AND MAY BE A BUG IN THE SYSTEM AND KEEP AN EYE ON IT...WELL A FEW MORE DAYS AFTER IT FINALLY SET A CHECK ENGINE LIGHT HARD CODE AND WAS TAKEN TO THE DEALER THE NEXT DAY. FOUND OUT IF THE LIGHT COMES ON THE AIR BAGS ARE NOT ACTIVATED, NICE ONE GM. SO AFTER 3 DAYS THEY CHANGED THE CLOCK SPRING IN THE STEERING COLUMN AND THEN FIND 3 HARD CODES FOR ENGINE MISFIRES. ALL BEFORE THE 1ST OIL CHANGE...COME ON MAN THIS IS 2021 SO WHILE ITS IN THE 2ND TIME THE GUY HAS TO ORDER THE PART THEY DENT THE DOOR AND SCRATCH THE PAINT AND NOW IT BACK FOR 2 MORE WEEKS FOR PAINT AND BODY AND INFOTAINMENT SYSTEM ISSUES UPDATES POOR QUALITY AND HEADACHES. BUT WIFE STILL FEELS UNSAFE WITH THE AIR BAG FAILURE ISSUES. | Crash: No Fire: No | Unknown |
| Jun 2021 | ELECTRICAL SYSTEM | Driver side front marker light bulb not working after 700mi. Not a big problem but annoying enough for a 2 week old, $49,000 truck. | Crash: No Fire: No | Unknown |
| Jun 2021 | POWER TRAIN | Wife was headed to town when the truck started bucking and surging then leaving her stranded along side the road. NO MIL on until 5 mins after the bucking and surging started. called GM and basically said oh we will just fix it. Didn't care since we were able to start it back up and drive it home and then have it towed to the retailer next day. Truck has 6000 miles on the odometer. GM knows they have an issue as Service manager explained tech tips they have on this truck. | Crash: No Fire: No | Unknown |
| Jun 2021 | AIR BAGS | The air bag light and service restraint message came up constantly, it seem like it would self clear, then come right back. Truck had only 250 miles on it when it started, it is still at the dealer waiting for parts. They told me it was because of corrosion (in a brand new truck) | Crash: No Fire: No | Unknown |
| Jun 2021 | ENGINE | Transmission slipped then went limp at 35-40 mph. Truck would not accelerate at all. Had towed back to dealership. | Crash: No Fire: No | Unknown |
| May 2021 | ENGINE | Engine started to backfire/pop through the intake while driving. I had it towed to the dealership as it wasn't drive-able. They told me it was major engine failure, broken valve spring or bad lifter but won't be sure until the engine is torn down. I was driving on the interstate and the engine immediately started popping which slowed me down drastically. This was on an interstate road where there is a lot of traffic and it is higher speeds than regular roads. I was afraid of being hit from behind before I could pull of the road. The dealership confirmed it has major failure but have not inspected it yet. There was no symptoms/warnings or warning lights. | Crash: No Fire: No | Unknown |
| May 2021 | ENGINE | While driving down the interstate about 450 miles into my trip, my engine started missing and knocking. I pulled off on the next exit, about 2 miles, to call for a tow. The repair from the dealership states: "CS: CUSTOMER STATES STARTED KNOCKING AND WOULD NOT ACCELERATE. Caused by verified customer complaint- heard loud ticking/knocking noise coming from the left bank- removed [left bank] valve cover and cranked engine and found the cylinder #3 intake rocker arm wasn't moving. Upon disassembly found the #3 exhaust push rod bend." The invoice shows the replaced the following: Installed 12680871 :SL-N-Lifter (00459-BPCKT) Qty: 8 Installed 12622325 :SL-N-GASKET (00289-CT) Qty: 1 Installed 12657093 :SL-N-GASKET (03270-CKT) Qty: 1 Installed 11611976 :SL-N-BOLT (00293-CKT) Qty: 1 Installed 11546959 :SL-N-BOLT (00293-CKT) Qty: 9 Installed 12664915 :SL-N-GUIDE (00439-CT) Qty: 2 Installed 12619787 :SL-N-GASKET (00423-CKT) Qty: 1 Installed 12619828 :SL-N-ROD (00426-CKT) Qty: 1 Installed 12346290 :N-COOLANT (08800-BOPCKT) Qty: 1 Installed 19419227 :SL-N-FILTER (01836-BOPCKT) Qty: 1 Installed 19352900 :N-OIL (08800-BOPCKT) Qty: 8 Installed 12679462 :SL-N-PIPE (03163-CT) Qty: 1 Installed 12677002 :SL-N-PIPE (03163-CT) Qty: 1 removed air intake- fuel lines- valve cover- exhaust manifold- cylinder head- lifter guides and lifters- replaced bank one lifters and carriers, and #3 exhaust push rod, reassembled in reverse order and test drove 30 miles. vehicle is operating as designed" Mileage in: 8008 Mileage out: 8035 The dealership had someone drive my truck back to me from Brewton, AL to Clinton, TN on 05/20/2021). I drove my truck to see how it felt. I immediately smelled antifreeze, but the temperature gauge read 210 which is normal. Upon accelerating up hill, I thought I felt a miss in the engine. When I arrived at the Clinton, TN dealership, the technician plugged in the code reader and it showed a misfire in the engine. I left the truck with them and they gave me a loaner. | Crash: No Fire: No | Unknown |
| May 2021 | STEERING,SERVICE BRAKES,BACK OVER PREVENTION | BOUGHT THE TRUCK 2 WEEKS AGO AND PUT 500 MILES ON IT. UPON ENTERING I GOT AN ALERT ON THE DASH SAYING ESC POWER STEERING FAILURE, PARKING SENSOR FAILURE AND ABS FAILURE DRIVE WITH CAUTION. ALL THESE ALERTS HAPPENED WHILE THE VEHICLE WAS PARKED AND BARELY TURNED ON. SURE ENOUGH I TRY TO TURN THE STEERING WHEEL AND THE POWER STEERING WAS OUT AND THE PARKING SENSORS WERE OUT. I DIDN'T TRY THE BRAKES SINCE I WAS NOT MOVING AND PARKED. | Crash: No Fire: No | 510 |
| May 2021 | POWER TRAIN,ENGINE | TL* THE CONTACT OWNS A 2021 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING OFF FROM BEING STATIONARY, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SMART CHEVROLET CADILLAC BUICK GMC (3 SMART DR, WHITE HALL, AR 71602, (870) 543-2200) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 300. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A COIL PACK WAS REPLACED. | Crash: No Fire: No | 6,000 |
| May 2021 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | GOT CEL CODE P25A2, C2A02, C2A03 3 TIMES NOW. FIRST TIME DEALERSHIP HAD NO IDEA (SUBURBAN CHEVY SANDY OR), SECOND TIME THEY REPLACED A WHEEL SPEED SENSOR. NOW THIS IS THE 3RD TIME AND THEY HAVE THE TRUCK FOR WHO KNOWS HOW LONG... TRUCK GETS THE CEL WHILE DRIVING. | Crash: No Fire: No | Unknown |
| Apr 2021 | SUSPENSION,ELECTRICAL SYSTEM | I LOST CONTROL OF THE VEHICLE WHEN THE ROAD BECAME BUMPY. THE VEHICLE WAS BOUNCING UP AND DOWN PITCHING FROM SIDE TO SIDE. I WAS DRIVING THE POSTED SPEED LIMIT. THIS HAPPENED ON THE DAY I BOUGHT THE VEHICLE AND I WAS ON MY WAY HOME FROM THE DEALERSHIP. AT FIRST I THOUGHT THE VEHICLE WAS ACTING LIKE THAT BECAUSE IT WAS NEW. NOPE. IT'S REAL. THE TRUCK BOUNCES AND PITCHES HARD EVERY TIME I HIT A BUMP IN THE ROAD. I EVEN DROVE BACK TO THE LOCATION WHERE IT HAPPENED ON THE FIRST DAY THAT I BOUGHT IT AND SURE ENOUGH THE VEHICLE ACTED THE SAME WAY. THE ENTIRE TRUCK SHAKES AND BOUNCES VIOLANTLY WHEN I GO OVER BUMPS. I'M TALKING ABOUT EVERY THING. THE SECOND THING IS THAT WHEN THE VEHICLE WARMS UP IT STARTS HUMMING LIKE AN ELECTRICAL TYPE OF HUM OR NOISE. THE HUMMING IS COMING FROM THE PASSENGER SIDE OF THE VEHICLE AND I CAN HEAR EVEN WHEN I'M STANDING OUTSIDE OF THE VEHICLE ON THE PASSENGER SIDE. THE TRANSMISSION SLIPS WHEN I SLOW DOWN AND SPEED UP AGAIN. THE VEHICLE THAT I AM DRIVING IS DANGERIOUS AND SHOULDN'T BE ON THE ROAD. CITY STREET OR HIGHWAY DOESN'T MATTER IN MY CASE. THE TRUCK WILL VIOLENTLY SHAKE AT THE POSTED SPEED LIMIT. | Crash: No Fire: No | 25 |
| Apr 2021 | STEERING | PARKED TRUCK IN MY GARAGE OVERNIGHT. CAME OUT THIS AFTERNOON TO START UP AND GOT THE WARNING MESSAGE 'POWER STEERING ESC' SHUT IT DOWN, RESTARTED THE TRUCK FIVE TIMES SAME MESSAGE. SILVERADO 1500 HAS APPROXIMATELY 3497 MILES ON IT. RST MODEL. | Crash: No Fire: No | 3,497 |
| Mar 2021 | SUSPENSION,POWER TRAIN,UNKNOWN OR OTHER | THE INITIAL CALL IN FOR SERVICE IT WAS TAKEN IN ON 12292020/MILEAGE 1020 FOR A OIL CHANGE AND A CLUNKING NOISE COMING BACK FROM THE REAR END AT LOW SPEEDS, WHILE TURNING AND GOING OVER BUMPS AT ALL SPEEDS. THE DEALERSHIP WAS ABLE TO HEAR THE NOISE AND ADVISED THAT THEY CANNOT FIND OUT WHERE THE NOISE IS COMING FROM. THE DEALERSHIP ADVISED THAT THEY SUBMITTED A TICKET TO GM FOR THE NOISE. ON 03022021/MILEAGE 2797 THE TRUCK WAS TAKEN BACK INTO THE DEALER FOR THE SAME NOISE BECAUSE ITS GETTING LOUDER. THE DEALER AGAIN SAID THAT THEY HEARD THE NOISE BUT CANNOT FIGURE IT OUT. THEY ADVISED THAT THEY SUBMITTED ANOTHER TICKET WITH GM WAITING TO HEAR BACK FROM THEM THEY CLOSED OUT THE TICKET ON 03102021 WITH NO ANSWER FROM GM. I HAVE ALSO CALLED GM CUSTOMER SERVICE AND SPOKE WITH ON 03102021, AND TOLD ME TO CALL THEM BACK BECAUSE THEY HAD TO TRY AND LET THE DEALER RESOLVE THE ISSUE AND THE DEALER IS WAITING TO HEAR FROM GM. THE DEALER DID ADVISE ME THAT THERE WAS A SERVICE BULLETIN FOR 2020 CHEVY 1500 PICK UPS BUT NOTHING FOR 2021S SO THEY CAN DO NOTHING YET, THE SOUND SOUNDS LIKE TO ME THAT THE AXELS ARE GOING TO COME LOOSE OR THE SUSPENSION IS GOING TO DROP. I AM AFRAID TO DRIVE THE VEHICLE FEARFUL THAT SOMETHING IS GOING TO COME OFF OR THE SUSPENSION IS GOING TO DROP IF I ATTEMPT TO TOW SOMETHING. THUS CAUSING PAIN, INJURY OR DEATH TO MYSELF OR ANOTHER INNOCENT PARTY. I AM CONSIDERING TAKING IT TO ANOTHER DEALER AGAIN TO SEE WHAT THEY SAY, BUT I FEEL THIS IS SAFETY CONCERN ALL PEOPLE WHO ARE HEARING THIS NOISE ON THEIR 2021 CHEVY PICK UPS. I ALSO WOULD LIKE TO ADD THAT THIS TRUCK HAS NO SUSPENSION MODIFICATIONS OF ANY TYPE AND IS ALL STOCK. THANK YOU FOR TAKING THE TIME TO LOOK INTO THIS. ALSO ATTACHED ARE THE WORK ORDERS FROM THE CHEVY DEALERSHIP. THANK YOU AGAIN | Crash: No Fire: No | 1,020 |
| Mar 2021 | POWER TRAIN,ENGINE | ----WARNING LIGHT FLASHING AT 103 MILES ON VEHICLE ,, DEALER RESET ----450 MILES ON VEHICLE STALLING ,,WARNING LIGHTS ECM - ENGINE SYSTEMP2635 THE ENGINE AND TRANSMISSION SYSTEM IS NOT PERFORMING AS EXPECTED. AN ISSUE HAS BEEN DETECTED IN THE FUEL MANAGEMENT SYSTEM USED TO MAINTAIN, CONTROL AND MONITOR FUEL CONSUMPTION. IF THE CHECK ENGINE LIGHT IS FLASHING, A MISFIRE CONDITION HAS BEEN DETECTED. A MISFIRE INCREASES VEHICLE EMISSIONS AND COULD DAMAGE THE EMISSION CONTROL SYSTEM ON THE VEHICLE. PLEASE REDUCE VEHICLE SPEED, AVOID HARD ACCELERATIONS, AVOID STEEP UPHILL GRADES, AND REDUCE ANY CARGO LOADS SUCH AS A TRAILER. IF THE VEHICLE IS CONTINUALLY DRIVEN WITH THE CHECK ENGINE LIGHT ON, THE EMISSION CONTROLS MIGHT NOT WORK AS WELL, THE VEHICLE FUEL ECONOMY MIGHT NOT BE AS GOOD, AND THE ENGINE MIGHT NOT RUN AS SMOOTHLY. THIS COULD LEAD TO FUTURE REPAIRS. VEHICLE WAS TOWED TO MALTBIE CHEVY AND HAS BEEN THERE SINCE FEB 24TH | Crash: No Fire: No | 450 |
| Mar 2021 | STRUCTURE | TL* THE CONTACT OWNS A 2021 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE IN THE VEHICLE THE CONTACT HAD DROPPED HIS BANK CARD IN BETWEEN THEIR SEAT AND CENTER CONSOLE. WHEN THEY REACH FOR THE CARD THEY FELT A SHARP OBJECT IN BETWEEN THE SEAT AND THE CENTER CONSOLE WHICH CAUSED THE CONTACT TO CUT THEIR RIGHT HAND WHICH CAUSED THE CONTACT TO RECEIVE 7 STICHES. MEDICAL ATTENTION WAS NEEDED TO FOR THE INJURY. THE CONTACT TOOK VEHICLE TO A LOCAL DEALER KELLER MOTORS ( 700 CADILLAC LN, HANFORD, CALIFORNIA 93230) WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 934. | Crash: No Fire: No Injuries: 1 Medical attention | 934 |
| Feb 2021 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | ON THURSDAY FEB 18TH IS WAS SNOWING WHEN I LEFT WORK, DROVE AROUND THE BELTWAY APPROXIMATELY 30 MILES GOING ON AVERAGE 30-40 MPH.NO ISSUES JUST BAD ROADS. RIGHT AFTER I LEFT THE HIGHWAY AND TURNED ON TO A MAIN ROAD, I WAS APPROXIMATELY 1 MILE ON THAT ROAD IN THE MIDDLE LANE DRIVING STRAIGHT AT ABOUT 25-30 MPH WHEN MY NEW 2021 SILVERADO (5000 MILES) LOSS POWER. THE BATTERY AND CHECK ENGINE LIGHT CAME ON WITH NO ENGINE POWER. AS THE VEHICLE WAS COASTING ATTEMPTED TO GET OFF THE MAIN ROAD, BUT DIDN'T MAKE IT DUE TO THE SNOW COVERED ROADS AND SLUSH. ENDED UP IN A MERGE LANE STILL IN TRAFFIC AND WAS ALMOST HIT NUMEROUS TIMES. TRIED TO RESTART AND GET TO A SAFE LOCATION, BUT WHEN PUSHING THE START BUTTON THE SILVERADO WOULD CRANK EXTREMELY LONG PERIOD OF TIME AND THEN FINAL CUTOUT. WAS ON THE PHONE WITH ON STAR WHERE THEY PUT ME IN CONTACT WITH THE LOCAL POLICE DEPARTMENT WHO NEVER SHOWED AND THEN LEFT ME A MESSAGE THEY WERE COMING OUT DUE TO THE INCLEMENT WEATHER. THANKS. AFTER TALKING WITH POLICE DISPATCH ON STAR SETUP A TOW TRUCK, BUT GAVE THEM THE WRONG ADDRESS WHICH WAS MORE THAN AN HOUR AWAY FROM MY LOCATION. ONCE BACK ON THE PHONE ON STAR STATED THEY HAD TO CALL THE SAME TOW TRUCK DRIVER/COMPANY WHICH OF COURSE HE WAS OVER AN HOUR AWAY. ONCE THE TOW TRUCK DRIVER ARRIVED 3 HOURS AFTER MY TRUCK BROKE DOWN HE SAID HE WAS ORIGINALLY ONLY 10 MINUTES FROM MY LOCATION PRIOR TO ON STAR SENDING HIM TO THE WRONG LOCATION. WHAT A MESS. HAVE A LOANER CAR BECAUSE I HAVE BEEN TOLD A FUEL PUMP IS ON NATIONAL BACKORDER. ALSO THAT THEY WILL BE REPLACING THE VALVE SPRINGS WHICH IS ANOTHER ISSUE I THINK? HOPING TO KNOW MORE THIS WEEK. | Crash: No Fire: No | 5,000 |
| Feb 2021 | EXTERIOR LIGHTING | I JUST BOUGHT MY NEW SILVERADO YESTERDAY, AND WHEN I DROVE IT FOR THE FIRST TIME AT NIGHT I REALIZED THAT THE INFOTAINMENT DISPLAY STAYS EXTREMELY BRIGHT EVEN WHEN THE INSTRUMENT CLUSTER IS DIM. THIS IS DANGEROUSLY DISTRACTING WHILE DRIVING AT NIGHT. THE MODEL I HAVE DOES NOT GIVEE AN OPTION TO ADJUST THE INFOTAINMENT SCREEN SEPARATELY. | Crash: No Fire: No | 40 |
| Feb 2021 | SEAT BELTS | TL* THE CONTACT OWNS A 2021 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE AND FRONT PASSENGER'S SIDE SEAT BELTS FAILED AND WOULD NOT PROPERLY SECURE THE OCCUPANTS. IN ADDITION, THE REAR DRIVER'S SIDE SEAT BELT WAS ALSO FAULTY AND THE MIDDLE SEAT BELT STRAP HAD TWISTED AND BECAME EMBEDDED BETWEEN THE SEATS. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 500. | Crash: No Fire: No | 500 |