Complaint volume
620 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Toyota RAV4 Complaints
620 consumer-submitted complaints on record for the 2020 Toyota RAV4, grouped by component category.
620 Total complaints
16 Crash reports
5 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 5 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 191 complaints, with an average reported failure mileage of 14,165 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Toyota RAV4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Toyota RAV4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Toyota RAV4 complaints?
16 Crash
5 Fire
10 Injury
0 Fatality
15 Towed
10 Medical attention
What are the most common 2020 Toyota RAV4 complaint categories?
ENGINE 119
FUEL/PROPULSION SYSTEM 78
UNKNOWN OR OTHER 69
ELECTRICAL SYSTEM 62
STRUCTURE 41
AIR BAGS 39
ELECTRICAL SYSTEM,ENGINE 20
POWER TRAIN 15
STEERING 15
ENGINE AND ENGINE COOLING 12
620 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2020 | FUEL/PROPULSION SYSTEM | I PURCHASED MY CAR ON 12-21-19 WITH THE EXPLICIT SALES CLAIM THAT THE 2020 RAV4 HYBRID TANK HOLDS 14.5 GALLONS. I WAS PROMISED THAT I COULD DRIVE OVER 550 MILES ON ONE TANK OF GAS. HOWEVER, I HAVE HAD TO REFUEL MY CAR 3 TIMES ALREADY. EACH TIME WHEN MY CAR FUEL TANK EMPTY LIGHT TURNED ON, I COULD ONLY GET BETWEEN 10-10.8 GALLONS UNTIL IT'S 'FULL.' I HAVE BEEN ABLE TO DRIVE ONLY 354-413 MILES ON A 'FULL' TANK OF GAS, A FAR CRY FROM THE 550 MILES PROMISED. I HAVE CONTACTED TWO DEALERSHIPS AND HAVE OPENED UP A CASE NUMBER WITH TOYOTA CORPORATION. THEY DENY EVER HAVING HEARD OF THIS PROBLEM AND DO NOT HAVE A FIX. DOING A QUICK SEARCH ONLINE PULLS UP COUNTLESS SIMILAR COMPLAINTS ABOUT THIS CAR ON CAR FORUMS. I ALSO LEARNED THAT A COUPLE OF CLASS ACTION LAWSUITS HAVE ALSO BEEN RECENTLY FILED. | Crash: No Fire: No | 1,193 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | CAR STOPPED AT GAS STATION WITH FUEL GAUGE EMPTY. CAR ADVERTISED AS HAVING A 14.5G FUEL TANK AND A RANGE OF 550+ MILES. WHEN TANK IS EMPTY IT WILL ONLY ALLOW 10-10.5 GALLONS OF FUEL BEFORE FULL. HAS EXHIBITED THIS BEHAVIOR ALL 4 TIMES BEING FILLED UP. TOYOTA HAS NOT ADDRESSED THIS SINCE THE REDESIGNED 2019 MODEL YEAR AND CONTINUES TO SELL CARS WITH NO NOTIFICATION TO CUSTOMERS LEAVING THEM TO GUESS HOW MUCH FUEL IS LEFT OR, AT WORSE TRY TO OVERFILL TO CAPACITY. | Crash: No Fire: No | 1,600 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | MY 2020 TOYOTA RAV4 HYBRID DOES NOT GET THE RANGE NOR FUEL TANK CAPACITY AS ADVERTISED BY TOYOTA. THE FUEL TANK IS SPECIFIED AS 14.7 GALLONS, BUT MAXIMUM THAT I AM ABLE TO PUT IN IS AROUND 12 GALLONS AFTER FUEL TANK IS COMPLETELY EMPTY. BEING ABLE TO PUMP EVEN THIS MUCH FUEL INTO THE TANK IS ONLY POSSIBLE AFTER MANY PUMP RESTARTS. THIS IS A BOTH A SAFETY AND ENVIRONMENTAL HAZARD AS I HAVE TO CIRCUMVENT THE AUTOMATIC PUMP STOP. | Crash: No Fire: No | 900 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | THE ACTUAL FUEL TANK CAPACITY OF THE 2019-2020 RAV4 HYBRIDS DO NOT MATCH THE ADVERTISED CAPACITY. THE AVERAGE AMOUNT OF FUEL THAT HAS BEEN ABLE TO ENTER THE TANK WHEN THE GAUGE SHOWS NEARLY EMPTY IS 9-11 GALLONS IF UNSAFE FUELING PRACTICES ARE USED. THE FUEL NOZZLE FROM THE PUMP MUST BE PULLED OUT FROM THE VEHICLE TO PREVENT IT FROM SHUTTING OFF WHILE REFUELING. | Crash: No Fire: No | 450 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | FUEL FILLING SHUTS OFF WHEN AT GAS PUMP. TANK NOT CAPABLE OF FILLING TO TOYOTA SPEC GALLON CAPACITY (14.5). MAXIMUM 10.5 GALLONS. GREATLY REDUCING OVERALL MILEAGE AND POSING SAFETY RISK WHEN MANUALLY TOPPING OFF GAS TANK. | Crash: No Fire: No | 1,000 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | OUR 2020 TOYOTA RAV4 HYBRID XSE HAS A FAULTY FUEL TANK. TOYOTA ADVERTISED THAT THE TANK IS 14.5 GALLONS. WE ARE ONLY ABLE TO FILL ABOUT 10 GALLONS. | Crash: No Fire: No | Unknown |
| Feb 2020 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING ABOUT 5 MPH THE BRAKES FAILED. NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT DEPRESSED THE BRAKES 3-4 TIMES AND VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO PARKED VEHICLE. PRIOR TO THE CRASH A WITNESS SAID THE BRAKES MADE AN ABNORMAL NOISE. THE DAUGHTER ALSO HEARD A NOISE. A POLICE REPORT WAS FILED. THE VEHICLE DID CRASH INTO THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY. THE CRASH OCCURRED FEB 3, 2020. THE APPROXIMATE FAILURE MILEAGE WAS 1300. *DT*JB *BF*JB | Crash: Yes Fire: No Towed | 1,300 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | WHEN THE LOW FUEL LIGHT COMES ON (IN THE MANUAL INDICATES THERE'S ABOUT 2.2 GALLONS LEFT IN THE TANK), I CAN PUMP ABOUT 9 GALLONS OF FUEL INTO THE TANK TO THE FIRST CLICK-OFF FROM THE GAS PUMP. SO, FOR A 14.5-GALLON TANK WITH A *2.2-GALLON RESERVE I SHOULD BE ABLE TO PUT ABOUT 12 GALLONS IN WHEN I FUEL UP, NOT 9 GALLONS. THE FUEL GAUGE WILL NOT SHOW FULL WHEN FUELING AND THE PUMP FIRST CUTS OFF, IT'S BETWEEN 3/4 AND FULL. THE DTE (DISTANCE TO EMPTY) WILL SHOW ABOUT 410 MILES AT THIS POINT. IT IS NOT POSSIBLE TO FILL THE TANK TO IT'S STATED CAPACITY. THIS HAS BEEN CONFIRMED BY A TECHNICIAN AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. TOYOTA INDICATED TO THE TECHNICIAN THAT THERE IS NO FIX. TOYOTA IS CONTINUING TO SELL THE RAV4 HYBRIDS WITH DEFECTIVE GAS TANKS. | Crash: No Fire: No | 359 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | TOYOTA ADVERTISED AND SOLD THE CAR WITH 14.5 GALLON TANK, BUT I CANNOT FILL MORE THAN 10 GALLONS BEFORE THE PUMP SHUTS OFF AUTOMATICALLY, AND I DO NOT GET THE RANGE THAT IS ADVERTISED. | Crash: No Fire: No | 430 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | THE GAS TANK OF MY 2020 RAV4 HYBRID IS NOT FILLING PROPERLY. THE TANK IS SUPPOSED TO BE 14.5 GALLONS. MY FUEL GAUGE WILL READ JUST ABOVE EMPTY AND MY DISPLAY SAYS THAT I HAVE 29 MILES TO EMPTY. WHEN I GO TO FILL-UP MY TANK, THOUGH, IT CUTS OFF AFTER ROUGHLY 8.6 - 9 GALLONS. IF IT WAS TRULY ALMOST EMPTY, THIS IS WAY SHORT OF THE AMOUNT OF GAS THAT IT WILL TAKE TO FILL-UP MY TANK. WHEN I TURN THE CAR BACK ON, MY GAS GAUGE READS BETWEEN 3/4 AND FULL. BETWEEN FILL-UPS, I CAN ONLY DRIVE ABOUT 380 MILES. TOYOTA ADVERTISES ABOUT 580 MILES BETWEEN FILL-UPS. THIS HAS HAPPENED EVERY TIME I FILL-UP AND AT DIFFERENT GAS STATIONS. | Crash: No Fire: No | 500 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | THE GAS TANK WILL NOT COMPLETELY FILL AT THE GAS STATION. WHEN THE GAS LIGHT COMES ON AND SHOWS THAT IT IS EMPTY, I WILL GO TO THE GAS STATION AND IT WILL ONLY ALLOW ME TO FILL UP ABOUT 9-10GALLONS OF GAS. THE GAS TANK IS LISTED AS BEING 14.5GALLONS. THEREFORE, THE REPORTED GAS MILEAGE THAT WAS EXPECTING TO GET FROM THIS CAR IS EXTREMELY UNDER RATED AND INCORRECT. I CAN SLIGHTLY SQUEEZE THE GAS HANDLE AND PUT MORE FUEL IN THE TANK BUT I RUN THE RISK OF POTENTIALLY OVERFILLING AND SPILLING FUEL ON THE GROUND. THIS IS EXTREMELY FRUSTRATING. | Crash: No Fire: No | 400 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | THE FUEL TANK WILL ONLY ACCEPT LESS THAN 10 GALLONS OF FUEL. THE STATED CAPACITY OF THE FUEL TANK BY TOYOTA IS 14.5 GALLONS. THIS DEFECT CAUSES AT LEAST TWO PROBLEMS: THE MARKETED RANGE OF THE VEHICLE IS MARKEDLY DIMINISHED, AND THE FUEL GAUGE GIVES FALSE, MISLEADING INFORMATION TO THE POINT YOU NEVER KNOW HOW MUCH FUEL IS LEFT. THESE ARE SAFETY ISSUES BECAUSE YOU DO NOT KNOW FOR SURE WHEN AND WHERE YOU WILL RUN OUT OF FUEL. | Crash: No Fire: No | 300 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | TOYOTA ADVERTISES CAR WITH 14.5 GALLONS OF GAS WITH 590 MPG RANGE AND FUEL TOPS OFF AT 10 GALLONS ONLY. | Crash: No Fire: No | Unknown |
| Jan 2020 | FUEL/PROPULSION SYSTEM | FUEL GAUGE DOES NOT PROPERLY REGISTER CORRECT FUEL AMOUNT IN VEHICLE. IT IS SHOWING EMPTY WITH ABOUT 4.5 GALLONS LEFT IN FUEL TANK. DEALERSHIP REFUSES TO ADMIT THERE IS AN ISSUE AND TRIES TO BLAME IT ON ETHANOL FUEL ADDITIVES.... | Crash: No Fire: No | 2,300 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | THE VEHICLE'S FUEL TANK CAPACITY IS 14.5 GALLONS. WHEN THE FUEL GAUGE ON THE DASH SHOWS 1/8 OF A TANK, I CAN ONLY ADD 9-10 GALLONS OF FUEL BEFORE THE FUEL PUMP CLICKS OFF. AT A FUEL TANK LEVEL OF 1/8, I SHOULD BE ABLE TO PUT 12-13 GALLONS OF FUEL IN THE TANK. THERE IS NOT A SAFETY ISSUE HERE, BUT I'M NOT ABLE TO GET THE DRIVING RANGE ON A TANK OF FUEL THAT I WAS EXPECTING WHEN I PURCHASED THE VEHICLE. I SHOULD BE GETTING A RANGE IN EXCESS OF 500 MILES PER FILL UP, BUT I'M ONLY GETTING AROUND 400. | Crash: No Fire: No | 850 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | I WAS TOLD MY TOYOTA RAV4 HYBRID HAS A 14.5 GALLON GAS TANK. EVEN WHEN FILLING UP WHEN THE GAS LIGHT TURNS ON, I AM BARELY ABLE TO FILL 10 - 11 GALLONS. UPON FILL-UP, THE SYSTEMS SHOW 520 MILES (EXAMPLE) TO EMPTY BUT WITHIN 20 MILES OF DRIVING THE BALANCES RUNS DOWN TO UNDER 450. | Crash: No Fire: No | Unknown |
| Jan 2020 | FUEL/PROPULSION SYSTEM | 2020 RAV4 XLE HYBRID. FUEL GAUGE SHOWS EMPTY WHEN ONLY APPROXIMATELY 10 GALLONS OF THE 14.5 GALLON TANK HAVE BEEN USED. THIS LEADS TO GETTING FAR LESS RANGE FROM A TANK OF GAS THAN THE VEHICLE SHOULD OR IS ADVERTISED TO GET. WHEN YOU FILL THE TANK THE COMPUTER FIRST ESTIMATES OVER 500 MILE RANGE BUT THEN QUICKLY DROPS AND ACTUAL RANGE YOU GET IS MORE THAN 100 MILES LESS DUE TO THE FUEL TANK PROBLEM. | Crash: No Fire: No | 350 |
| Dec 2019 | FUEL/PROPULSION SYSTEM | VEHICLE INDICATES FUEL EMPTY (GAS GAUGE AND WARNINGS) AFTER APPROX 350 MILES. FUEL TANK SUPPOSED TO BE 14.5 GAL., BUT TANK ONLY ACCEPTS 9-10 GALLONS FUEL BEFORE SHUTOFF. 1 FULL TANK FROM DEALER PLUS 1 FILL-UP WITH SAME RESULT. VEHICLE ALSO ONLY AVERAGING 36 MPG AFTER 2 TANKS MOSTLY HIGHWAY & NOW INTO 1 TANK MIXED CITY/HIGHWAY (TOYOTA INDICATES 38 HIGHWAY/40 CITY). EITHER FUEL TANK IS DEFECTIVE/CAPACITY IS INACCURATE, GAUGES/COMPUTER/WARNINGS ARE DEFECTIVE, OR BOTH? | Crash: No Fire: No | 350 |
| Dec 2019 | FUEL/PROPULSION SYSTEM | GAS LIGHT COMES ON AFTER THE CAR HAS CONSUMED ~10 GALLONS. THE VEHICLE IS ADVERTISED HAVING 14.5 GALLON TANK WITH 580 MILE TRIP. | Crash: No Fire: No | 1,000 |
| Nov 2019 | VISIBILITY/WIPER | SIDE VIEW MIRRORS ON BOTH DRIVER AND PASSENGER SIDE SHAKING WHEN ON HIGHWAY SPEED | Crash: No Fire: No | 200 |