Complaint volume
626 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Toyota RAV4 Complaints
626 consumer-submitted complaints on record for the 2020 Toyota RAV4, grouped by component category.
626 Total complaints
17 Crash reports
5 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 5 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 194 complaints, with an average reported failure mileage of 15,183 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Toyota RAV4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Toyota RAV4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Toyota RAV4 complaints?
17 Crash
5 Fire
11 Injury
0 Fatality
16 Towed
10 Medical attention
What are the most common 2020 Toyota RAV4 complaint categories?
ENGINE 119
FUEL/PROPULSION SYSTEM 78
UNKNOWN OR OTHER 70
ELECTRICAL SYSTEM 62
STRUCTURE 42
AIR BAGS 39
ELECTRICAL SYSTEM,ENGINE 20
STEERING 16
POWER TRAIN 15
ENGINE AND ENGINE COOLING 12
626 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2020 | SUSPENSION | TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, THE POWER STEERING WAS LOOSE AND BECAME DIFFICULT TO MANEUVER THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. SHE ALSO STATED THAT THE STEERING WHEEL PULLED TO THE LEFT WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO TOM WOOD TOYOTA (6408 CRANE DR, WHITESTOWN, IN 46075) ON THREE OCCASIONS WHERE THE ALIGNMENT WAS ADJUSTED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO ANDY MOHR TOYOTA (8941 E US HWY 36, AVON, IN 46123) WHERE THE VEHICLE WAS DIAGNOSED WITH A MISSING FRONT TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. SHE THEN TOOK THE VEHICLE BACK TO ANDY MOHR TOYOTA FOR THE SECOND TIME WHERE THE MECHANIC MANUALLY ADJUSTED THE STEERING WHEEL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 20V286000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60. | Crash: No Fire: No | 60 |
| May 2020 | FUEL/PROPULSION SYSTEM | I PURCHASED A 2020 TOYOTA RAV4 HYBRID LIMITED ADDITION FROM TOYOTA OF ESCONDIDO AND TOOK DELIVERY IN DECEMBER OF 2019. UPON DELIVERY, I NOTICED THE INSTRUMENTATION SAID THIS VEHICLE HAD 575 MILES TO EMPTY. WE WENT ON OUR ANNUAL CHRISTMAS TRIP TO N. CALIFORNIA. I NOTICED THAT OUR FIRST REFUELING I COULD NOT FILL THE TANK MORE THAN 9.5 TO 10 GALS OF FUEL WHEN SYSTEM SAYS LOW FUEL. THIS HAPPENS CONSISTENTLY SINCE THE FIRST FILL UP IN DEC 2019 TO NOW MAY 2020. THE BEST MILEAGE TO EMPTY HAS BEEN CONSISTENTLY 415 - 430 MILES TO EMPTY. WHERE DOES THIS EXPLAIN THE 14.5 GALLON FUEL TANK. SECONDLY WITH VERY CAREFUL AND TEDIOUS DRIVING IN TOWN OR HIGHWAY CANNOT ATTAIN ANYWHERE NEAR THE VEHICLE STICKER OF 41/38 MPG. THE BEST I CAN OBTAIN IN TOWN IS 31.5 MPG. I TOOK THE VEHICLE IN SEVERAL TIMES TO ADDRESS THIS ISSUE AND WAS TOLD THERE WAS NO FIX IN PLACE FOR THE FUEL ISSUE, BUT THEY ARE AWARE OF THIS ISSUE AND HAVE KNOWN OF THIS ISSUE SINCE 2019 MODELS. THEY HAD THE VEHICLE FOR THE DAY AND RETURNED IT TO ME WITH A FUEL ECONOMY READING OF 61 MPG. I WAS ASTONISHED AND ASKED HOW DID THEY DO THIS. THERE WAS NOT REPLY. JUST DRIVING THE VEHICLE HOME FROM THE DEALER THE FUEL ECONOMY STARTED TO FALL DRASTICALLY AND WITHIN 2 DAYS THE ECONOMY WAS BACK TO 31.5 MPG. *TR | Crash: No Fire: No | 390 |
| May 2020 | UNKNOWN OR OTHER | I PURCHASE MY BRAND NEW TOYOTA RAV4 XLE ON MAY 9, 2020. EXPERIENCING VERY POORLY INSTALLED/DESIGNED SIDE MIRRORS THAT SHAKE REPEATEDLY. IT BEGAN HAPPENING WHEN IT WAS ONLY AT HIGHWAY SPEEDS BUT NOW IT IS ALL THE TIME AND HONESTLY, IT'S SUCH A SUBSTANTIAL VIBRATION. WENT TO THE DEALERSHIP AND HAVE THEM CHECK ON IT AND THEY AGREE WITH ME. AND THEY COMPARE THIS WITH 2 NEW OTHER RAV4 ON THEIR LOT AND THEY ALL DID THE SAME. THE DEALER CLAIMS IT'S A CHARACTERISTIC AND SAYING THAT THEY CANNOT DO ANYTHING ABOUT IT AND MADE ME HAVE TO OPEN A CASE WITH MANUFACTURING. THEY CLAIM I HAVE TO WAIT UNTIL A FIX IS ISSUED. ALSO CALLED AND TALKED WITH TOYOTA AND THEY SAID THE SAME THING, THAT THEY CAN'T DO ANYTHING ABOUT IT. I DEEM THIS A SAFETY CONCERN; PARTICULARLY WITH LANE CHANGING. IT'S A MAJOR PROBLEM AND I'M GETTING BLOWN OFF LIKE IT DON'T MATTER. I'M A TRAVEL NURSE AND DRIVING FROM STATE TO STATE AND DRIVING ON HIGHWAYS WITH THE SIDE MIRROR SHAKING WILL BE A DEFINITE SAFETY CONCERN. I BOUGHT A 2020 BRAND NEW CAR TO GET MORE SAFETY FEATURES WHILE I'M TRAVELING BUT IT SEEMS LIKE THAT IS NOT THE CASE. REALLY AFRAID THIS MIGHT CAUSE ACCIDENT. IM AFRAID OF MY SAFETY AND THE OTHER PEOPLE. I HAVE FRIEND WHO HAD THE SAME CAR WITH THE SAME ISSUE. HOPEFULLY YOU CAN GUYS HELP ME WITH THIS ISSUE. THANK YOU | Crash: No Fire: No | 40 |
| May 2020 | STRUCTURE | YESTERDAY 05/21/2020 6 PM IN LAKE NONA ORLANDO , I STOPPED MY CAR ON THE ROAD DUE TO HAIL STORM AND RAIN AT 6 PM , I DIDN'T NOTICE THE DAMAGE IN THE NIGHT , WHOLE BODY IS DISFIGURED , NO GLASS BROKEN , EVERYWHERE DEPRESSION , I HAD RAV 4 2006 , PRADO 2014 IN UAE , THE BODY WAS VERY STRONG , BUT MY POOR 2020 RAV4 PREMIUM XLE CANT TOLERATE A SIMPLE HAIL STORM , I AM VERY UPSET , IF IT IS MADE OF STEEL IT WILL HAPPEN LIKE THIS , ITS PAPER LIKE ALUMINUM , I NEED A TOYOTA VEHICLE STRONG , NOT LIKE PAPER . KINDLY DO THE NEEDFUL, I BOUGHT THE CAR UNDER CAR LOAN , I SPEND ALMOST 38000$ ON IT 31000 PLUS INSURANCE PLUS INTEREST 4000 , TAX ETC WAITING FOR THE REPLY , OR PLEASE EXCHANGE WITH A STRONG SUV ANY MODEL WITH STEEL BODY , WHAT SAFETY FOR PASSENGERS , IN CASE OF A COLLISION , VERY UPSET WITH THIS SITUATION. *TR | Crash: No Fire: No | Unknown |
| May 2020 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | THE GAS TANK WILL HOLD UP TO 10 GALLONS OF GAS AND TRYING TO ADD MORE CAUSES THE TANK TO OVERFLOW, EVEN WHEN THE FUEL LIGHT INDICATES THE GAS TANK ISN'T FULL. VEHICLE IS ADVERTISED TO HOLD 14.5 GALLONS. *TR | Crash: No Fire: No | 20 |
| Apr 2020 | FUEL/PROPULSION SYSTEM | TOYOTA ADVERTISES THE 2020 RAV4 HYBRIDS ARE EQUIPPED WITH 14.5 GALLON FUEL TANKS, THE HYBRID ALLEGEDLY SHOULD GET 41 MILES PER GALLON FOR CITY DRIVING, 38 MPG FOR HIGHWAY DRIVING AND A COMBINED 40 MPG. THIS SHOULD APPROXIMATELY PROVIDE A RANGE OF 580 MILES ON A TANK OF GAS. HOWEVER, MY RAV4 HYBRID CANNOT REACH THAT RANGE BECAUSE WHEN REFUELING, THE GAS PUMP NOZZLE AUTOMATICALLY SHUTS OFF BEFORE THE TANK IS CLOSE TO BEING FULL. ADDING 8 GALLONS OF GAS WHEN THE LOW FUEL LIGHT IS ILLUMINATED CAUSES THE FUEL NOZZLE TO SHUT OFF. TRYING TO ADD MORE FUEL ALLEGEDLY CAUSES AN OVERFLOW EVEN THOUGH THE TANK SHOULD HOLD 14.5 GALLONS TOTAL. WHEN I CHECKED WITH THE DEALER ABOUT THE ISSUE THEY DO NOT HAVE ANY FIX FOR THIS ISSUE AND THEY HAVE SAID TOYOTA ALREADY KNOWS ABOUT THE ISSUE. I GOT PISSED OFF BECAUSE BOTH THE DEALER AND TOYOTA KNOWS ABOUT THE ISSUE, BUT THEY HIDE THIS INFORMATION FROM ME WHILE SELLING THIS CAR. I GUESS THEY CANNOT ADVERTISE FUEL TANK CAPACITY AS 14.5 GAL, WHAT THEY ARE DOING IS UNETHICAL. I WISH I GET AN OPTION TO RETURN MY CAR AND GET MY MONEY BACK. | Crash: No Fire: No | 300 |
| Apr 2020 | ELECTRICAL SYSTEM | I HAVE OWNED THIS RAV 4 HYBRID FOR 4 MONTHS. I HAVE DRIVEN ONLY 2500 MILES SO FAR. I LIVE IN NEW ENGLAND AREA. RAV4 IS MADE IN CANADA. TWICE IN THE LAST 3 MONTHS I HAVE HAD A DEAD BATTERY AFTER LEAVING PARKED FOR 2-4 DAYS. BOTH TIMES NEED ASSISTANCE FROM A BATTERY CHARGER. HYBRID BATTERY SHOWS OVER HALF CHARGED. THE 12 VOLT BATTERY SEEMS TO BE THE ISSUE. THERE ARE NO AFTERMARKET ACCESSORIES. SMARTPHONE APP NOTIFIES ME IF THERE IS AN ISSUE WHEN PARKED. THIS ISSUE IS NOT ISOLATED. MANY COMPLAINTS ON RAV4 FORUMS. | Crash: No Fire: No | 2,450 |
| Apr 2020 | FUEL/PROPULSION SYSTEM | FUEL GAUGE DOES NOT REFLECT THE TRUE AMOUNT OF FUEL IN THE FUEL TANK. IT SEEMS TO BE SHOWING LESS FUEL FOR EXAMPLE THE RAV4 HYBRID HAS A CAPACITY OF 14.7 GALS OF FUEL. FILLING UP WHEN THE INDICATOR SHOWING ABOUT 18 MILES AND ABOUT 1/4 TANK. RE-FUELING ONLY 9.8 GALLONS WAS PUT INTO THE TANK. THE 2020 RAV4 HYBRID WILL ACHIEVE GOOD GAS MILEAGE AND AT 1/4 TANK SHOULD BE ABOUT 3.7 GAL. IN THIS CASE IT SHOULD HAVE 4.5 GALLONS. I WOULD ASSUME THAT A RESERVE WOULD BE 2 GALLONS WHICH WOULD GIVE ME 60+ MILES UNTIL COMPLETELY EMPTY. NOW IT IS BETTER TO HAVE MORE FUEL INSTEAD OF THE OPPOSITE OF LESS FUEL. BUT DEFINITELY THE 2020 RAV4 HYBRID HAS A FUEL INDICATOR ISSUE. WHICH FROM MY RESEARCH HAS THE SAME ISSUE STARTING FROM THE REDESIGNED 2019 RAV4. IT WOULD ALSO SEEM THAT TOYOTA HAS NOT BEEN INCLINED TO PROVIDE A FIX FOR THE ISSUE, SINCE THIS IS OCCURRING IN TWO MODEL YEARS. TOYOTA NEEDS TO ADDRESS THE ISSUE IN A TIMELY MANNER AND IN MY OPINION IT HAS NOT DONE FOR ITS CUSTOMERS. I ASK THE NHTSA TO INVESTIGATE THIS ISSUE TO PROVIDE REDRESS TO THE OWNERS OF THE RAV4 STARTING WITH THE REDESIGN 2019 MODEL YEAR. YOUTUBE HAS NUMEROUS COMPLAINTS FOR THIS ISSUE. I HAVE CONTACTED TOYOTA SUPPORT BY PHONE AND THEY SAY ARE AWARE OF THE ISSUE I REPORTED BUT HAVE NO TRUE FIX OR WHY IT IS OCCURRING. I PREVIOUSLY OWNED A 2017 RAV4 HYBRID AND THIS ISSUE WAS NOT REFLECTED IN THIS MODEL YEAR. WHEN FILLING AT ABOUT 1/4 TANK I WOULD BE PUMPING ABOUT 12-12.5 GALLONS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | Unknown |
| Mar 2020 | UNKNOWN OR OTHER | TOYOTA TELLS ME THAT THE LANE DEPARTURE SYSTEM (LDA) AND THE LANE TRACING SYSTEM (LTA) ARE INDEPENDENT BY DESIGN. THIS CREATES AN UNSAFE DRIVING ENVIRONMENT AND HAS THE POTENTIAL TO CAUSE ACCIDENTS. I HAVE ABOUT 4700 MILES ON MY CAR AND MANY MILES OF DRIVING WITH THE LDA & LTA ENGAGED. I HAD POSITIVE CONTROL OF THE STEERING WHEEL AT ALL TIMES IN THE INCIDENTS DESCRIBED BELOW. WHILE DRIVING DOWN THE ROAD THE LTA CONSTANTLY MAKES CORRECTIONS TO THE RELATIVE POSITION OF THE CAR IN THE TRAFFIC LANE. IT REGULARLY TRIES TO STEER YOU OUT OF YOUR LANE. USUALLY, WHEN THE LTA IS STEERING THE VEHICLE OUT OF THE LANE, THE LDA SIGNALS. THE LTA DOES NOT MAKE A CORRECTION DESPITE THE LDA SOUNDING. IF THE LTA/LDA COMMUNICATED, RATHER THAN BEING SEPARATE MODULES, THE LDA WOULD TELL THE LTA IT WAS ABOUT TO STEER THE CAR OUT OF THE LANE AND MAKE THE CORRECTION. INSTEAD, THE LTA STEERS THE CAR OUT OF THE LANE AND THE LDA TELLS YOU THAT YOU LEFT THE LANE OR WILL LEAVE THE LANE. WHEN I DROVE 40 PLUS MILES TO THE DEALER, I TOLD HIM THAT I FELT AS IF I HAD WRESTLED THE VEHICLE THE ENTIRE WAY. THE SERVICE MANAGER DROVE THE VEHICLE AND EXPERIENCED THE CONDITIONS I AM DESCRIBING. HE TOLD ME THAT TOYOTA TOLD HIM THE VEHICLE WAS FUNCTIONING AS DESIGNED. I ALSO CALLED TOYOTA USA AND WAS TOLD THE SYSTEMS ARE INDEPENDENT AND FUNCTIONING AS DESIGNED. I TOLD THE DEALER AND TOYOTA USA THAT THE SYSTEMS ARE A SAFETY HAZARD. AS AN INDEPENDENT SYSTEM THE LTA CREATES A HAZARDOUS DRIVING CONDITION. IT IS TRYING TO STEER YOU OUT OF YOUR LANE, AND IF YOU DON'T MAINTAIN STRONG PRESSURE ON THE STEERING WHEEL, YOU WILL LEAVE YOUR LANE. THAT IS ESPECIALLY TRUE IF YOU IF DRIVE BY AN EXIT LANE. ON AN EXIT LANE TO THE RIGHT, EVEN THOUGH THERE IS A LANE MARKING TO THE LEFT OF THE VEHICLE, IT MAKE A SHARP PULL TOWARD THE RIGHT, | Crash: No Fire: No | 3,500 |
| Mar 2020 | STEERING | I AM WRITING THIS LETTER REQUESTING YOUR ASSISTANCE IN RESOLVING A CONTINUING PROBLEM I HAVE EXPERIENCED REGARDING MY RECENTLY PURCHASED 2020 TOYOTA RAV 4. IT SEEMS MY CAR CANNOT STAY IN THE DRIVING LANE, EVEN FOR A SHORT DISTANCE, WITHOUT MY HAVING TO CONSTANTLY ADJUST THE STEERING. I HAVE TAKEN MY CAR FOUR TIMES TO AUTHORIZED TOYOTA REPAIR SHOPS, BUT EACH TIME THEY WERE UNABLE TO CORRECT THIS PROBLEM. IN FACT, I WAS TOLD THAT THERE IS NOTHING WRONG WITH MY CAR, AND THIS IS HOW A TOYOTA RAV PERFORMS. I ALSO HAD A TIRE ALIGNMENT, THINKING THIS WAS THE PROBLEM, BUT TO NO AVAIL. GERMAINE TOYOTA ALLOWED ME TO TEST DRIVE A SIMILAR CAR, AND I NOTED IT STILL NEEDED CONTINUAL ATTENTION, BUT NOT AS MUCH AS MY CAR. I BELIEVE THIS TO BE A DANGEROUS DEFECT IN THE CAR AND MAY LEAD TO MANY UNNECESSARY ACCIDENTS. PLEASE LET ME KNOW IF YOU WILL BE OF ASSISTANCE TO ME AND OTHERS WHO MAY BE IN THE SAME SITUATION. I ANXIOUSLY AWAIT HEARING FROM YOU. | Crash: No Fire: No | 25 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | WITH FUEL GAUGE ON EMPTY AND DISTANCE TO EMPTY (DTE) SHOWING LESS THAN 20 MILES LEFT, AM ONLY ABLE TO FILL WITH 10-10.5 GALS OF FUEL IN A 14.5 GAL TANK. | Crash: No Fire: No | Unknown |
| Mar 2020 | ELECTRICAL SYSTEM | THIS CAR IS NEW 800 MILES TOTALLY DEAD BATTERY.PARKED IN DRIVEWAY OVER NIGHT. TOW SERVICE TOOLS US WAS THE SECOND NEW RAV4 WITH A DEAD BATTERY TODAY. | Crash: No Fire: No | 800 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | THE FUEL TANK DOES NOT FILL TO ITS ADVERTISED CAPACITY OF 14.5 GALLONS. I GET ONLY ABOUT 10 GALLONS UNTIL IT STOPS. | Crash: No Fire: No | Unknown |
| Mar 2020 | FUEL/PROPULSION SYSTEM | ATTEMPTED TO FILL THE FUEL TANK ON 2020 RAV4 HYBRID WHICH REFLECTED THAT IS WAS BELOW 1/4 FULL, BUT WAS ONLY ABLE TO PUT IN 7 GAL WHICH OBVIOUSLY DID NOT REFLECT A FULL TANK (14.5GAL) | Crash: No Fire: No | 387 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | I CANNOT FILL THE TANK FULL. I HAVE TRIED SEVERAL GAS STATION PUMPS AND FILLING SLOWLY AFTER THE PUMP CLICKS OFF. WITH TIME AND EFFORT, I CAN GET ANOTHER 2 GALLONS IN, BUT THE RANGE IS LESS THAN ADVERTISED. THIS HAS OCCURRED WITH EVERY FILL SINCE I PURCHASED THE VEHICLE. I INVESTIGATED ON-LINE AND WITH MY SERVICE DEPT AND SAW OTHERS ARE HAVING THE SAME ISSUE. I ALSO SAW A CLASS ACTION SUIT. I FILED A COMPLAINT WITH TOYOTA AS WELL. | Crash: No Fire: No | 400 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | THE FUEL TANK ACCEPTS BETWEEN 9.5 AND 10 GALLONS TOTAL FOR A REFILL, EVEN WHEN IT HAS THE LOW FUEL LIGHT LIT. AFTER ADDING 9.5 GALLONS TO AN EMPTY TANK, THE FUEL GAUGE SHOWS FULL. THE TANK SPECS CLAIM A 14.5 GALLON TANK. THE VEHICLE ESTIMATES THE DISTANCE YOU CAN TRAVEL APPARENTLY ASSUMING A 14.5 GALLON TANK. RELYING ON THE ESTIMATED DISTANCE YOU CAN DRIVE IS NOT A GOOD IDEA, YOU WILL END UP STRANDED. THE FUEL TANK NOT ACCEPTING A FULL 14.5 GALLONS IS A PROBLEM. THE SAFETY ISSUE COMES IN WHEN THE "DISTANCE TO EMPTY" IS SIGNIFICANTLY MISREPRESENTED, BEING OFF BY AS MUCH AS 140MILES RIGHT AFTER FILLING THE TANK AND DROPPING FASTER THAN WOULD MAKE SENSE GIVEN THE PROMINENTLY REPORTED MPG VALUE ON THE SCREEN. | Crash: No Fire: No | 600 |
| Mar 2020 | UNKNOWN OR OTHER | WHILE DRIVING ON THE FREEWAY IN OUR BRAND NEW 2020 TOYOTA RAV4 HYBRID WITH ONLY 5,000 MILES, ALL OF A SUDDEN THE SUNROOF EXPLODED ABOVE US -- SHATTERING GLASS FRAGMENTS UPWARDS AND OUTWARDS. OF COURSE, SOME MINOR FRAGMENTS LANDED UPON MY WIFE AND I -- BUT FOR THE MOST PART THE GLASS SHOT UPWARDS AND AWAY. IT WAS AS THOUGH SOMEONE HAD FIRED OFF A LOUD SHOTGUN INSIDE THE CAR. AFTER REGAINING CONTROL OF THE CAR AND SEEING THE SUNROOF COMPLETELY SHATTERED I LOOKED BACK AND NOTICED THAT THERE WERE NO OVERPASSES AROUND FOR SOMEONE TO DROP A ROCK AND ONLY A HANDFUL OF OTHER VEHICLES TRAVELING TO THE RIGHT OF US GOING IN THE SAME DIRECTION. WE GOOGLED THE CLOSEST TOYOTA DEALERSHIP AND DROVE 5 MILES TO JOHN ELWAYS CROWN TOYOTA. THE SERVICE ADVISOR WHO LOOKED AT THE CAR JUST SHOOK HIS HEAD. WHEN ASKED IF ANYTHING LIKE THAT HAS HAPPENED BEFORE -- HE REPLIED, "NO." I THEN LEFT THE CAR WITH THE DEALERSHIP SINCE THE INCIDENT HAPPENED ON A LATE AFTERNOON SATURDAY AND RENTED A RENTAL CAR FROM THEM. THE SERVICE DEPT. FINALLY CONTACTED ME ON TUESDAY AFTERNOON TO INFORM ME THAT THE SUNROOF WAS NOT COVERED BY THE WARRANTY -- AND THAT I WOULD NEED TO PAY THEM $1,700 TO HAVE IT REPAIRED BY THE DEALERSHIP. THIS IS A DEFINITE "QUALITY CONTROL" ISSUE OF TOYOTA'S -- AND FROM MY OWN RESEARCH HAVE FOUND NUMEROUS OTHER CUSTOMERS HAVING THE SAME SUNROOF EXPLOSION ISSUES OCCUR. BY NO MEANS SHOULD THIS PRODUCT DESIGN FAILURE AND GLASS SAFETY ISSUE BE IGNORED OR SHOULD EVER HAPPEN. IT'S OUTRIGHT DANGEROUS. AFTER MORE THAN A WEEK OF ENDLESS CONVERSATIONS, PROVIDING IMAGES, ETC.WITH THE CUSTOMER SERVICE FOLKS AT JOHN ELWAY'S DEALERSHIP AND TOYOTA HEADQUARTERS (PLANO, TX) THEY REFUSED TO HONOR THE WARRANTY REPAIRS -- AND ULTIMATELY LEFT ME HOLDING THE BAG TO REPLACE THE OBVIOUSLY DEFECTIVE WINDOW MYSELF. THIS IS A 2020 RAV4 -- ONLY TWO MONTHS OLD. AGAIN, THIS SHOULDN'T HAPPEN. | Crash: No Fire: No | 5,000 |
| Mar 2020 | FUEL/PROPULSION SYSTEM | SINCE PURCHASING, THE VEHICLE WILL NOT ALLOW FOR FULL FILLING OF GAS TANK TO 14.5 SPECIFIED GALLONS. THE REPORTED RANGE OF THE VEHICLE IS THEREBY REDUCED. IN ADDITION, THE VEHICLE IS NOT ACHIEVING ANYWHERE NEAR ITS MFG SPECIFIED GAS MILEAGE OF 27/30/29. THE MOST THE VEHICLE CAN ACHIEVE IS 22.4 MPG. | Crash: No Fire: No | 100 |
| Mar 2020 | ELECTRICAL SYSTEM | I PURCHASED A NEW 2020 RAV4 XLE IN DECEMBER 2020, IT IS NOT EVEN 3 MONTHS OLD. I PARKED MY RAV4 IN MY DRIVEWAY AFTER GETTING HOME FROM WORK. THE FOLLOWING MORNING MY CAR HAD A DEAD BATTERY. I HAD THE BATTERY JUMPED BY TOYOTA ROADSIDE SERVICE. THE CAR STARTED UP, AND I WAS TOLD TO LET THE ENGINE RUN FOR ABOUT 45 MINUTES SO THE BATTERY COULD CHARGE. THERE'S NOTHING I COULD HAVE LEFT TURNED ON THE EVENING BEFORE THAT WOULD HAVE RUN THE BATTERY DOWN. IF YOU LEAVE A LIGHT ON, OR A DOOR AJAR THE LIGHTS GO OUT AFTER 20 MINUTES. THIS WAS NOT THE CASE. I DID AN INTERNET SEARCH ON TOYOTA RAV4 BATTERY PROBLEMS AND FOUND THAT THIS IS A COMMON ISSUE. | Crash: No Fire: No | 3,500 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | VEHICLE'S FUEL TANK WILL NOT FILL TO THE ADVERTISED CAPACITY OF 14.5 GALLONS. STOPS AT APPROXIMATELY 10 GALLONS. THIS ISSUE IS KNOWN BY THE MANUFACTURER AND DEALERSHIPS ABOUT THE MODEL YEAR AND CONTINUES INTO THE NEW. THE BUYERS ARE NOT INFORMED OF THIS BEFORE THE SALE IS MADE. WHY ARE TOYOTA AND THEIR DEALERSHIPS BEING ALLOWED TO CONTINUE THIS DECEPTIVE BUSINESS PRACTICE? | Crash: No Fire: No | 300 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | WHILE FUELING THE VEHICLE CAN ONLY PUT 10 GALLONS OF FUEL IN THE GAS TANK NO MATTER HOW EMPTY THE VEHICLE IS. | Crash: No Fire: No | 586 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | WHEN DOING MY FIRST FILL UP, MY GAS TANK WAS ONLY ABLE TO TAKE 11.19 GALLONS OUT OF THE 14.5-GALLON TANK AND THAT WAS AFTER DRIVING PAST WHEN THE REFUEL LIGHT HAD COME ON. THE RANGE OF THE TANK WAS THE PRIMARY REASON FOR PURCHASING THE RAV4 HYBRID AND UPON DOING MY RESEARCH I SEE THIS IS A PROBLEM FOR MANY RAV4 OWNERS. WITH A NEW 30 THOUSAND DOLLAR CAR HAVING THIS MUCH OF A FLUCTUATION IN ESTIMATED AND ACTUAL RANGE MEANS THAT THERE IS A DIFFERENCE OF OVER 100 MPG MISSING FROM THE RANGE. I DO NOT TRUST THE VEHICLE AND HOW IT REPORTS ITS INFORMATION AND DON'T FEEL COMFORTABLE ENOUGH TO TAKE A FAMILY TRIP AS I CAN'T TELL WHAT THE TRUE RANGE OF MY VEHICLE IS. IT IS STATED THAT TOYOTA IS LOOKING INTO THE ISSUE BUT THAT THEY SENT THE NOTICE OUT TO DEALERS AND SERVICE DEPARTMENTS, THIS SHOULD HAVE BEEN DISCLOSED BEFORE PURCHASING THE VEHICLE AND THIS IS NOT RIGHT AS FAR AS BUSINESS PRACTICES GO. ASIDE FROM THAT THE FACT THAT I DON'T GET TO FILL A FULL TANK THANK I PAID FOR BECAUSE OF THE SYSTEM OR DESIGN IS NOT OK. PLEASE HELP TO REMEDY THIS. I ALSO VIDEOTAPED MY FIRST TANK FILL UP WITH VIN EVIDENCE THAT THE VEHICLE IS MINE. | Crash: No Fire: No | 393 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | GAS TANK EITHER DOES NOT HOLD THE 14 GALLONS PROMISED OR DOES NOT ALLOW ALL FUEL TO BE USED. TANK ONLY ACCEPTS APPROX 9 GALLONS ON FILLUP. RANGE DISPLAYED ON DASH IS GREATLY DIMINISHED FROM PUBLISHED INFORMATION. | Crash: No Fire: No | 3,200 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | 2020 RAV4 HYBRID XSE WILL NOT FILL TO A FULL TANK OF FUEL AFTER COUNTLESS REPEATED ATTEMPTS. THE OWNERS MANUAL STATES IT'S A 14.5 GALLON TANK AND ONCE THE LOW FUEL LIGHT COMES ON YOU SHOULD HAVE ABOUT 2.2 GALLONS OF RESERVE FUEL. I AM UNABLE TO GET EVEN CLOSE TO THE 12.3 GALLONS GIVE OR TAKE IT SHOULD NEED. I CAN ONLY PUMP AROUND 9 GALLONS OF FUEL. THIS LEAVES ME WITH ONLY GETTING A RANGE OF 350+ MILES TO A TANK. ALSO THIS ISSUE WAS DISCOVERED IN 2019 AND NO ONE LET ME KNOW MY 2020 WOULD BE AFFECTED BY THIS WHEN PURCHASING. TOYOTA SHOULD HAVE MADE THIS CLEAR BECAUSE IT WOULD HAVE CHANGED MY DECISION. ALSO AFTER REPEATED ATTEMPTS AT THE DEALERSHIP THEY SAID THEY HAVE NO FIX FOR THIS ISSUE AT THE TIME. | Crash: No Fire: No | 1,500 |
| Feb 2020 | FUEL/PROPULSION SYSTEM | UNABLE TO FILL FUEL TANK TO ADVERTISED CAPACITY (14.5 GALLONS). THIS IS A RECURRING ISSUE. WHEN FUEL IS LOW INDICATED BY FUEL GAUGE AND DISTANCE TO EMPTY CALCULATION, NEARING EMPTY, I AM ONLY ABLE TO FILL 9.5-10.5 GALLONS MAX. | Crash: No Fire: No | Unknown |