Complaint volume
270 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Tesla Model Y Complaints
270 consumer-submitted complaints on record for the 2020 Tesla Model Y, grouped by component category.
270 Total complaints
47 Crash reports
0 Fire reports
17 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, unknown or other, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 47 crash reports, 0 fire reports, 17 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 50 complaints, with an average reported failure mileage of 16,193 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, unknown or other, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Tesla Model Y complaints?
47 Crash
0 Fire
17 Injury
0 Fatality
25 Towed
13 Medical attention
What are the most common 2020 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 44
UNKNOWN OR OTHER 17
SUSPENSION 15
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 11
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 11
ELECTRICAL SYSTEM 9
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 9
SERVICE BRAKES 7
VEHICLE SPEED CONTROL 7
STEERING 6
270 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2020 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | MY 2020 MODEL Y LUNGED FORWARD WHILE SITTING AT A RED LIGHT BEHIND A PICKUP TRUCK. I DID NOT TOUCH THE ACCELERATOR ANS THE BRAKE WOULD NOT STOP THE CAR. I IMPACTED THE PICKUP TRUCK AND DAMAGED THE LEFT CENTER OF THE CAR FRONT SLIDING UNDER THE PICKUP BUMPER. IT WAS AS THOUGH THE CAR TOOK OVER ON IT OWN. THERE WAS NO REASON FOR ME TO HAVE MY FOOT ON THE ACCELERATOR AND I WAS STOPPED 6 FEET BACK FROM THE PICKUP IN FRONT OF ME. I AM NOW AFRAID SOMETHING IS WRONG WITH THE CAR CAUSING THIS TO HAPPEN AND IT SHOULD BE EVALUATED BY TESLA. I REPORTED THIS TO TESLA AND WAS TOLD I WOULD HEAR SOMETHING BACK IN 3-5 WEEKS. THE DAMAGE CAN BE FIXED TO THE CAR BUT I AM NOW FEARFUL OF DRIVING IT. | Crash: Yes Fire: No | 1,400 |
| Dec 2020 | SUSPENSION,UNKNOWN OR OTHER | HERE IS A MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38263120?ROWNUMBER=1 THE BACK WHEEL HAS FALLEN OFF BECAUSE THE HUB CARRIER HAS CRACKED OFF THE BRAKE ROTOR. IT LOOKS AS THOUGH THE CAST MONKEY METAL ASSEMBLY IS MADE TO THE USUAL TESLA QUALITY STANDARDS. THE BACK OF THE CAR HAS COLLAPSED LIKE A SOUFFL HIT BY A SLEDGEHAMMER.. I DON'T SUPPOSE YOU'LL BE TAKING ANY ACTION. WOULDN'T WANT TO UPSET LORD ELON WOULD YOU? HAVE A GREAT DAY. KEEF | Crash: No Fire: No | 6,000 |
| Nov 2020 | STEERING,SUSPENSION | NHTSA IS CONDUCTING INVESTIGATIONS INTO TESLA SUSPENSION BREAKAGES. HERE IS FURTHER EVIDENCE THAT THE BREAKAGES ARE NOT RESTRICTED TO CERTAIN MODELS AND CERTAIN YEARS BUT ARE GENERIC TO ALL TESLAS AND CAUSED BY LOW QUALITY SUSPENSION AND STEERING COMPONENTS. HERE IS A MODEL Y IN THE JUNKYARD: 2020 TESLA MODEL Y LONG RANGE HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37686849?ROWNUMBER=3 THE ATTACHED PHOTOGRAPH SHOWS THAT THE BALL JOINT CONNECTING THE STEERING ROD TO THE KNUCKLE HAS SNAPPED IN HALF. THERE HAVE BEEN NUMEROUS FAILURES OF TESLA BALL JOINTS WHERE THE STEM HAS SNAPPED AND IT APPEARS THAT THE STEEL STEM HAS HAD A BRITTLE FRACTURE CAUSED BY FAULTY HEAT TREATMENT AND ANNEALING. THERE IS NO IMPACT DAMAGE THAT WOULD ACCOUNT FOR THIS BREAKAGE. IT IS A MATERIAL FAILURE INDICATIVE OF A SYSTEMIC PROBLEM WITH TESLA'S SUPPLIERS AND TESLA'S QUALITY ASSURANCE. THIS COMPLAINT IS FILED IN THE INTEREST OF PUBLIC SAFETY. PLEASE TAKE URGENT ACTION TO PREVENT FURTHER LOSS OF LIFE. THANK YOU KEEF | Crash: No Fire: No | 1,000 |
| Nov 2020 | VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | WE RECENTLY PURCHASE TESLA MODEL Y ON 29TH SEPTEMBER 2020. WE NOTICE MORE THAN TWICE WHILE DRIVING MODEL Y ON FREEWAY AT 65MPH AND THE CAR DECIDED TO RANDOMLY SLAM THE BRAKED (PANTHOM BRAKING) WHILE IN AUTOPILOT IN MIDDLE OF THE FREEWAY. WE WERE ON GARDEN STATE PARKWAY IN NJ. WE DID REPORTED TO TESLA VIA VOICE COMMAND BUT NO WE BEEN SCARE DRIVING THE TESLA ON CRUISE CONTROL OR AUTO PILOT AND WORRIED ABOUT REAR END ACCIDENT. ITS VERY DANGEROUS AND SAFER ISSUE. THERE HAS BEEN NO RESPONSE FROM TESLA. WHILE RESEARCHING ABOUT PANTHOM BREAKING IN TESLA, I FOUND SO MANY TESLA CAR CUSTOMER HAVING SAME ISSUES. IT'S BEEN HAPPENING WITH ALL THE TESLA CARS SINCE 2016. SEEMS LIKE THERE HAS BEEN NO ACTION TAKEN FROM TESLA. WE NOTICE AUTO PILOT WILL BRAKE AT SAME SPOTS ON THE HIGHWAY NEAR SHADOW OF LIGHT IN NIGHT. THIS SEEMS TO BE AT EXITS AND IT REALLY DANGEROUS. I ALSO READ ON THE NET THAT PHANTOM BRAKING IS HAPPENS SHADOWS UNDER BRIDGES PHANTOM, I HAVE NO REASON TO SUSPECT IT HAS BEEN FIXED. PLEASE TAKE A LOOK INTO THIS ISSUE. ITS BEEN OUT THERE AND IT IS VERY SCARY WHEN DRIVING CAR ON AUTO PILOT OR CRUISE CONTROL. | Crash: No Fire: No | 900 |
| Nov 2020 | SUSPENSION | PLEASE NOTE THAT I HAVE SUBSTITUTED THE VIN OF ANOTHER DAMAGED TESLA MODEL Y IN ORDER TO MAKE THIS SUBMISSION. THIS IS NOT DONE WITH ANY FRAUDULENT MOTIVE AS HAS BEEN ALLEGED BY ELON MUSK IN REGARD TO SOME OF MY OTHER GENUINE PUBLIC SPIRITED COMPLAINTS. NOW, ON WITH THE SHOW. HERE IS A MODEL Y IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/56817590/PHOTOS/2020-TESLA-MODEL-Y-MI-DETROIT TO MISQUOTE OSCAR WILDE - TO LOSE ONE WHEEL MAY BE REGARDED AS A MISFORTUNE; TO LOSE BOTH LOOKS LIKE CARELESSNESS. THE LOSS OF THE BACK WHEEL IS CERTAINLY CARELESS. THE CAST MONKEY-METAL BRAKE ROTOR AND HUB ASSEMBLY HAS CRACKED IN HALF. THE FRONT WHEEL AND SUSPENSION HAS WHOMPED IN THE TRADITIONAL TESLA WAY. THERE IS A CLASS ACTION UNDERWAY - I HOPE YOU ENJOY YOUR DAY IN COURT. HTTPS://WWW.PLAINSITE.ORG/DOCKETS/4ETIULZDR/CALIFORNIA-NORTHERN-DISTRICT-COURT/WILLIAMS-V-TESLA-INC/ KEEF | Crash: No Fire: No | 10,000 |
| Nov 2020 | SUSPENSION | HERE IS A TESLA MODEL Y IN ITS NATURAL ENVIRONMENT THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38164352?ROWNUMBER=7 THE FRONT WHEEL HAS FALLEN OFF. THE COMPLETE HUB AND WHEEL BEARING ASSEMBLY WHICH SHOULD BE SECURED BY 3 BOLTS HAS POPPED APART. THE SLIGHTLY MUTILATED WHEEL IS LYING ON THE GROUND AT THE REAR OF THE CAR. IT WOULD HAVE BEEN NICE IF THE BOLTS HAD BEEN PROPERLY TIGHTENED BEFORE IT LEFT THE TENT FACTORY BUT HEY THIS IS A TESLA SO WHAT CAN YOU EXPECT. HAVE A NICE DAY KEEF | Crash: No Fire: No | 11,000 |
| Nov 2020 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES | WENT TO SEE AN EYE DR, TRY TO GET TO A PARKING SPOT WHICH THERE WERE A WHOLE ROW OF EMPTY PARKING SPACES. AS I TURNED INTO THE PARKING SPOT IT SUDDENLY ACCELERATED OVER THE CURB, I THEN APPLIED THE BRAKE BUT STILL KEEP GOING THEN IT THE WALL ABOUT 8FT FR THE CURB STRAIGHT ON. I'VE BEEN DRIVING FOR 35 YRS AND NEVER ACCIDENTALLY APPLY TO WRONG PEDAL. I WENT TO TESLA NEAR BY TO COMPLAIN RIGHT AWAY AND THEY INSIST I HAVE APPLIED TO WRONG PEDAL! SUCH A IRRESPONSIBLE STATEMENT! I DONT HAVE TO DRIVE THE CAR AGAIN IF YOU CAN SEND SOMEONE TO INVESTIGATE IF THE CAR HAS SOME RECORDING TO VIEW LIKE A BLACKBOX FOR AN AIRPLANE.TESLA MAY CLAIMS THEY R RIGHT FOR OTHER CASES THEY HAVE BUT I M VERY SURE I NEVER ACCELERATE INTO THE PARKING SPOT. I HAVE THE VIDEO RECORDING THE CAR DRIVING AND YOU CAN SEE IT STARTED ACCELERATE AS I TURNED INTO THE PARKING SPOT LIKE MANY PEOPLE CLAIM ON THE INTERNET THAT THEY EXPERIENCE SIMILAR SITUATION. | Crash: Yes Fire: No | Unknown |
| Nov 2020 | AIR BAGS,VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2020 TESLA MODEL Y. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING INTO THE DRIVEWAY OF THEIR RESIDENT, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING AND CRASHED INTO THE GARAGE. NO AIR BAGS DEPLOYED. THE CONTACT MENTIONED THE SAFETY COLLISION DID NOT FUNCTION. THE CONTACT SUSTAINED INJURIES FROM THE SEATBELT TO THE NECK, CHEST, SHOULDERS AND UPPER BACK WHERE HE WAS TAKEN TO URGENT CARE THEN TAKEN TO THE HOSPITAL. THE WIFE WHO WAS THE DRIVER SUSTAINED MINOR INJURIES TO THE CHEST, ARMS, AND NECK WHERE SHE RECEIVED MEDICAL ATTENTION FOR AT AN URGENT CARE. NO POLICE REPORT WAS FILED. THE VEHICLE WAS SEVERELY DAMAGED ON THE FRONT DRIVERS SIDE. IN ADDITION, THE GARAGE DOOR FRAME DAMAGED. NO DEALER WAS CONTACTED. THE VEHICLE WAS NOT TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT AN ENGINEER HAD TO ESTIMATE THE VEHICLE DAMAGES. THE FAILURE MILEAGE WAS APPROXIMATELY 800. | Crash: Yes Fire: No Injuries: 2 Medical attention | 800 |
| Oct 2020 | VEHICLE SPEED CONTROL | THIS IS MY THIRD TESLA (MODEL S AND X AND NOW Y) IN THE LAST 10 YEARS. I WAS THE PRIMARY DRIVER HAVING OVER 40K MILES DRIVEN. I DO NOT SUFFER FROM ANY MEDICAL PROBLEMS. ON MONDAY MORNING OCTOBER 5TH AROUND 9AM I MADE MY WAY TO MY LOCAL SUPERMARKET. I PULLED INTO THE PARKING LOT SLOWLY. THE TESLA MODEL Y WAS LESS THAN A WEEK OLD, SO I WAS DRIVING EXTREMELY SLOW TRYING TO FIND A PARKING SPACE WHERE I WOULD LEAST LIKELY GET A DOORDING. I SPOTTED A SPACE, AND PROCEEDED TO SLOWLY TURN INTO THE SPACE. AS I WAS PULLING INTO THE PARKING SPACE, I SLOWLY TOOK MY FOOT OFF THE ACCELERATOR (GAS) AND NOTICED THAT THE CAR WAS NOT STOPPING, USUALLY AS SOON AS I TOOK MY FOOT OFF THE 'GAS' THE CAR NORMALLY STOPS ABRUPTLY. THE CAR WAS NOT STOPPING. I NOTICED A WOMAN AND CHILD IN MY PATH, SO I PUT MY FOOT ON THE BRAKE, THE CAR DID NOT STOP. THE CAR JUMPED A CURB AND PROCEEDED TO PIN THE WOMAN IN MY PATH AGAINST A WALL AND THE TESLA Y MODEL. I DRIVE WITH ONE FOOT ONLY, AND I HAVE NEVER CONFUSED THE 'GAS' FOR THE BRAKE. THERE IS SOMETHING WRONG WITH THIS CAR. THERE WAS $16K DAMAGE TO THE FRONT OF THE CAR BUT NO AIRBAG INFLATION.THE DAMAGE TO THE PEDESTRIAN IS CURRENTLY UNKNOWN. | Crash: Yes Fire: No Injuries: 1 Medical attention | 323 |
| Oct 2020 | STRUCTURE,VEHICLE SPEED CONTROL | I WAS SLOWLY PULLING THE TESLA MODEL Y, VIN #[XXX], ON TUESDAY MORNING, SEPTEMBER 1, AT APPROXIMATELY 11:15AM. I WAS ABOUT 3 FEET FROM THE FRONT OF THE GARAGE WHEN THE CAR WITHOUT MY PROMPTING SUDDENLY RAPIDLY ACCELERATED INTO THE CABINETS AND RUINED THEM ALONG WITH THE WALL THEY WERE HUNG ON, REMOVING THE WALL FROM THE FOUNDATION. THIS ALSO CAUSED CONSIDERABLE DAMAGE TO THE CAR WHICH ONLY HAD APPROXIMATELY 450 MILES DRIVEN ON IT. WE ALSO OWN A TESLA MODEL 3 WHICH I HAVE DRIVEN EXTENSIVELY THEREFORE MAKING ME VERY FAMILIAR WITH THE TESLA DRIVE TRAIN. IN NO WAY WAS THIS ANY TYPE OF OPERATOR ERROR AS TESLA HAS SUGGESTED AFTER THEIR REVIEW OF THE VEHICLE DATA. THIS IS CLEARLY A DESIGN FLAW WITH THIS CAR AND THANKFULLY THERE WERE NO SERIOUS INJURIES ASSOCIATED WITH THE CRASH. I AM EXTREMELY SHAKEN UP BY THE INCIDENT AND WON'T EVER FEEL CONFIDENT DRIVING THAT CAR AGAIN. PHOTOS OF THE DAMAGE ARE AVAILABLE FOR REVIEW. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC | Crash: Yes Fire: No Towed | 420 |
| Oct 2020 | STEERING,SUSPENSION | HERE IS A 2020 MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37686849?ROWNUMBER=56 IT HAS BEEN PARTIALLY DISASSEMBLED WHICH MAKES IT HARD TO DETERMINE WHY IT ENDED UP BEING WRITTEN OFF. HOWEVER. THE FRONT MOTOR AND SUSPENSION HAS BEEN REMOVED AS A COMPLETE ASSEMBLY AND IT IS OBVIOUS THAT THERE HAS BEEN A SUSPENSION AND STEERING FAILURE. BLOWN UP PHOTOGRAPH IS ATTACHED TO THIS SUBMISSION. THE TOP BALL JOINT HAS SLIPPED OUT OF ITS STUPIDLY DESIGNED SLOT. WORST OF ALL THE STEERING ARM BALL-JOINT HAS POPPED APART. IN A VIRTUALLY NEW CAR THIS IS JUST LUDICROUS. IS THERE ANY POINT IN ME CONTINUING TO REPORT THESE DEFECTS TO NHTSA? SHOULD I FILE MY COMPLAINTS WITH THE CHINESE SAFETY AUTHORITIES? THEY SEE TO BE MORE INTERESTED IN ENFORCING VEHICLE SAFETY REGULATIONS THAN YOU GUYS. HAVE A SAFE DAY. KEEP A LOOK OUT FOR ONCOMING TESLAS. REGARDS YOUR FRIEND KEEF | Crash: No Fire: No | 1,000 |
| Oct 2020 | STEERING | DRIVING SOUTH ON I5 IN SACRAMENTO AT 55-60 MPH WITH AUTO-STEER ENGAGED, THE CAR SUDDENLY VEERED TO THE LEFT. TO AVOID SIDESWIPING THE CAR IN THAT LANE I STEERED TO THE RIGHT. THE SYSTEM TRIED TO STEER TO THE LEFT AGAIN, BUT I FORCIBLY STEERED TO THE RIGHT.. SWERVING BACK AND FORTH, THIS CONTINUED FOR ABOUT 50 YARDS UNTIL I WAS ABLE TO BRING THE CAR UNDER CONTROL. FORTUNATELY, NO ONE WAS IN THE RIGHT LANE OR I WOULD HAVE COLLIDED WITH IT. THIS MAY HAVE BEEN CAUSED BY THE ABSENCE OF LANE MARKINGS IN A CONSTRUCTION ZONE. | Crash: No Fire: No | 750 |
| Oct 2020 | ELECTRICAL SYSTEM | MY CAR WAS PARKED IN A SECURED GARAGE AND THE REAR PASSENGER WINDOW SHATTERED DURING THE NIGHT WHEN NO ONE WAS WITHIN 100 FEET OF THE VEHICLE. | Crash: No Fire: No | 1,554 |
| Oct 2020 | STRUCTURE,SERVICE BRAKES | OCTOBER 8 2020, 5:00PM. HEAVY TRAFFIC ON I-5 NORTH AT ANAHEIM, CA NEAR HARBOR BLVD/BALL RD EXIT. I HAD JUST CHANGED LANES TO THE RIGHT IN PREPARATION TO TAKE THE EXIT. DUE TO HEAVY TRAFFIC, MY SPEED WAS APPROXIMATELY 10 MPH. IMMEDIATELY AFTER SETTLING TO THE NEW LANE, TOYOTA RAV4 IN FRONT OF ME BRAKES AGGRESSIVELY. I WAS ABOUT 6 FT FROM THIS CAR, AND IMMEDIATELY PRESSED MY TESLA Y BRAKE PEDAL HARD IN AN ATTEMPT TO AVOID COLLISION. BUT, MY TESLA Y WOULD NOT STOP. THE WHEELS DID NOT LOCK INTO FULL BRAKING. TESLA'S AUTOMATIC EMERGENCY BRAKING DID NOT ENGAGE, AND ITS COLLISION WARNING SYSTEM DID NOT ALERT ME. AS I AM PRESSING THE BRAKE PEDAL HARD, ALL I CAN DO IS TO WITNESS THAT WE WILL COLLIDE. NONE OF TESLA Y'S SAFETY FEATURES ENGAGED TO SAVE ME FROM THIS COLLISION.*LN*JB | Crash: Yes Fire: No | 1,500 |
| Sep 2020 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | INCIDENT: CAR SHUTDOWN AND POWER FAILURE WITH LITTLE WARNING. TIME/DATE/PLACE OF INCIDENT: 9/7/2020, APPROXIMATELY 5:20PM IN LIVERMORE, CA. WHILE DRIVING AT A SPEED OF APPROXIMATELY 45 MPH EASTBOUND ON W JACK LONDON BLVD (PAST WOLF HOUSE DRIVE), THE CAR'S COMPUTER DISPLAYED AN "UNABLE TO DRIVE" MESSAGE (ERROR CODE DI_A137) AND INSTRUCTED US TO PULL OVER. SINCE WE WERE ON A 2-LANE ROAD WITH NO SHOULDER WE PROCEEDED TO THE NEAREST DRIVEWAY (TURNING LEFT TO A DRIVEWAY AT ~1105 W JACK LONDON BLVD). THE CAR VIBRATED VIOLENTLY THEN SHUTDOWN. THE ESTIMATED TIME BETWEEN THE INITIAL WARNING AND SHUTDOWN WAS ONLY ABOUT 5 TO 10 SECONDS. OTHER ERROR CODES/MESSAGES DISPLAYED WERE "POWER REDUCED" (DIR_A126) AND "VEHICLE SHUTTING DOWN" (DI_A063). WE CALLED TESLA ROADSIDE ASSISTANCE FROM THE VEHICLE AND WERE INSTRUCTED TO POWER CYCLE THE CAR BY HAVING ALL PASSENGERS AND DRIVER EXIT THE CAR, CLOSE ALL DOORS, THEN HAVE THE DRIVER ENTER AND STEP ON THE BRAKE. WE DID THIS AND THE CAR RESTARTED AS NORMAL. WE DROVE HOME FOR ABOUT 45 MINUTES WITHOUT INCIDENT, BUT WE WERE OBVIOUSLY CONCERNED THAT THIS COULD HAPPEN AGAIN, SO WE KEPT TO THE RIGHT LANES WHENEVER POSSIBLE AND LIMITED SPEED. OTHER INFORMATION: ABOUT 20 MINUTES PRIOR TO THIS INCIDENT WE HAD CHARGED THE VEHICLE AT THE LIVERMORE TESLA SUPERCHARGER. IT WAS ALSO A RECORD HOT DAY (111 F). THIS IS A NEW CAR PURCHASED IN JULY 2020 AND AT THE TIME THE ODOMETER WAS APPROXIMATELY 1,300 MILES. THE EARLIEST SERVICE APPOINTMENT I COULD GET IS SCHEDULED FOR 9/17/2020, SO I DO NOT HAVE ANY ADDITIONAL INFO FROM TESLA ON WHY THIS HAPPENED, OR HOW THIS WILL BE REPAIRED. THE SERVICE AGENT MENTIONED A FIRMWARE FAILURE AS A POSSIBLE CAUSE. WE WERE FORTUNATE TO BE ABLE TO GET OFF THE ROAD BEFORE THE CAR COMPLETELY STOPPED BUT IF THIS HAPPENED ON A FREEWAY, WE MAY HAVE BEEN IN A HIGH SPEED CRASH WITH A STALLED CAR. | Crash: No Fire: No | 1,300 |
| Sep 2020 | SUSPENSION | HERE IS A TESLA MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37390387?ROWNUMBER=4 THE FRONT SUSPENSION HAS FALLEN OFF. IT IS HIGHLY LIKELY THAT THE REASON IT FELL TO BITS IS THAT THE NUTS CAME LOOSE. HERE IS THE FORUM THREAD THAT PROVES THIS BOLT FALLS OFF FAR TOO EASILY. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/BE-AWARE-TIE-ROD-SAFETY-LIFE-AND-DEATH-ISSUE.205014/ NATURALLY THE TESLA FANBOYS RUSH TO THE DEFENSE OF THE SACRED TESLA. I WOULD BE GRATEFUL IF YOU WOULD INVESTIGATE THIS AND ASK TESLA TO GLUE THE SUSPENSIONS ON A BIT BETTER. THANK YOU KEEF | Crash: No Fire: No | 2,000 |
| Sep 2020 | SUSPENSION | HERE IS A LOVELY TESLA MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37278352?ROWNUMBER=0 AND GUESS WHAT? THE BACK WHEEL FELL OFF! ALL THE SUSPENSION GIBLETS HAVE SNAPPED LIKE A PRETZEL. IT SEEMS HIGHLY UNLIKELY THIS IS THE RESULT OF COLLISION DAMAGE UNLESS IT WAS CHARGED BY A PYGMY HIPPOPOTAMUS. WOULD YOU KINDLY HAVE A WORD TO TESLA AND ASK THEM TO DO A BETTER JOB OF MANUFACTURING THE SUSPENSION GIBLETS. THANK YOU ONCE AGAIN. KEEF | Crash: No Fire: No | 500 |
| Sep 2020 | STEERING,SUSPENSION | PLEASE NOTE THAT I HAVE USED THE VIN OF A JUNKYARD MODEL Y TO FILE THIS COMPLAINT. THIS COMPLAINT AFFECTS EVERY MODEL Y ON THE ROADS. HERE IS A DISCUSSION THREAD IN WHICH SEVERAL OWNERS REPORT THAT VITAL NUTS ON THE SUSPENSIONS ARE VIBRATING LOOSE AND FALLING OFF. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/BE-AWARE-TIE-ROD-SAFETY-LIFE-AND-DEATH-ISSUE.205014/ SEVERAL OF THE POSTERS INDICATED THAT THEY WOULD BE REPORTING THIS PROBLEM TO NHTSA BUT THEY WILL PROBABLY NOT BECAUSE THEY ARE "SUPPORTING THE MISSION! THE MANUFACTURERS OF THE LOCK-WASHER HAVE EXCELLENT VIDEOS THAT EXPLAIN WHY THE NORD-LOCK WASHER IS LIABLE TO FAIL IN THIS APPLICATION AND THAT A MUCH BETTER CHOICE WOULD BE THE NORD-WEDGE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VINYUXFTNW0&FEATURE=EMB_LOGO HTTPS://WWW.YOUTUBE.COM/WATCH?V=CDLMBMV9ICU&FEATURE=EMB_LOGO THIS WOULD BE A VERY LOW COST IMPROVEMENT AND WOULD SAVE LIVES. THE PHOTOGRAPHS ON THE THREAD PROVE THAT THE NUTS ARE VIBRATING LOOSE AND FALLING OFF. TESLA DEFENDERS ON THE THREAD ACCUSE THE ORIGINAL POSTER OF FUD! PLEASE ISSUE A RECALL. THANK YOU | Crash: No Fire: No | 1,000 |
| Aug 2020 | UNKNOWN OR OTHER | SINCE MY WIFE AND I TOOK DELIVERY OF OUR NEW MODEL Y, WE HAVE HAD MULTIPLE ISSUES WHICH HAVE REQUIRED SERVICING. THESE ISSUES RANGE FROM WIRES HANGING FROM UNDERNEATH THE VEHICLE TO WINDOW ALIGNMENTS TO OUR TURN SIGNAL NOTE WORKING AND MANY OTHER ISSUES. LATELY THE ISSUES HAVE BECOME A HAZARD TO THE OCCUPANTS OF THE TESLA AND TO THE PUBLIC. THIS VERY SERIOUS HAZARD HAS TO DO WITH THE VEHICLES CONTROL DISPLAY. THE DISPLAY HAS FROZEN IN PLACE NOT ALLOWING US TO KNOW WHAT GEAR WE ARE IN, HOW FAST WE ARE GOING AND WHETHER THE SIGNALS ARE OPERATING. THIS PROBLEM HAPPENED TWICE AND WEEK AND NOW IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. WE HAVE HAD TO DEAL WITH A FROZEN OR BLANK OR MALFUNCTIONING SCREEN WHILE DRIVING DOWN IH-10 ENDANGERING US AND THE DRIVERS AROUND US. WE ARE ESSENTIALLY DRIVING BLIND. IT IS A FRIGHTENING FEELING HAVING THE DISPLAY FREEZING AND THEN REBOOTING WHILE DRIVING DOWN A BUSY HIGHWAY. WE THOUGH THIS WAS A ONE OFF, THE FIRST COUPLE OF TIMES THIS HAPPENED; NOW IT IS HAPPENING EVERY OTHER TIME WE GET IN THE VEHICLE. TODAY, THE SCREEN REBOOTED TWICE AND EVEN AFTER THAT, THE SOUND NEVER CAME BACK ON. WE HAD NO ACCESS TO THE RADIO NAVIGATION GUIDANCE OR AUDIBLE SIGNALS. NOT TO MENTION THAT THE AIR CONDITIONER FAN SUDDENLY WENT FROM HIGH TO LOW ON ITS OWN WITHOUT ANYWAY TO CONTROL IT. THE VEHICLE RANDOMLY ALERTS US THAT THE FRONT HOOD IS OPEN WHILE WE ARE DRIVING; THIS HAPPENS VERY OFTEN ALONG WITH THE OTHER ISSUES. THE SCREEN RANDOMLY DISPLAYS HAZRDS WHILE DRIVING AND THE SPEED AND GEAR SELECT DISAPPEAR RANDOMLY, REBOOTING OVER AND OVER WHILE DRIVING. THE CAR ALSO BRAKED VERY HARD ON THE HIGHWAY RECENTLY FOR NO REASON. MY WIFE AND I WERE BOTH IN THE VEHICLE. WE HAVE MANY VIDEOS AND PICTURES OF THESE OCCURENCES. MANY MORE RANDOM SAFETY ISSUES, TOO MANY TO LIST WHILE DRIVING. VERY HIGH SAFETY ISSUES. | Crash: No Fire: No | 1,600 |
| Aug 2020 | UNKNOWN OR OTHER | SECONDARY FRONT HOOD SAFETY LATCH FAILED CAUSING MY HOOD TO OPEN WHILE ON HIGHWAY | Crash: No Fire: No | Unknown |