Complaint volume
102 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Mazda CX-5 Complaints
102 consumer-submitted complaints on record for the 2020 Mazda CX-5, grouped by component category.
102 Total complaints
9 Crash reports
0 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 9 crash reports, 0 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 23 complaints, with an average reported failure mileage of 16,024 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Mazda CX-5 complaints?
9 Crash
0 Fire
6 Injury
0 Fatality
6 Towed
5 Medical attention
What are the most common 2020 Mazda CX-5 complaint categories?
UNKNOWN OR OTHER 14
ELECTRICAL SYSTEM 11
ENGINE 9
POWER TRAIN 7
SERVICE BRAKES 6
STRUCTURE 5
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 4
FORWARD COLLISION AVOIDANCE 4
AIR BAGS 3
ELECTRICAL SYSTEM,EXTERIOR LIGHTING 2
102 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2020 | SERVICE BRAKES | DRIVING IN THE CITY IN THE RIGHT HAND TURN LANE. THIS LANE PASSES 2 PLACES FOR A RIGHT HAND TURN. THE CAR IN FRONT MADE A RIGHT HAND TURN. THEIR TURN WAS ALMOST COMPLETE WHEN THE CAR MADE A SUDDEN HARD BRAKE. NO OTHER CAR WAS IN FRONT OF ME. MY FOOT WAS NOT ON THE BRAKE. THE CAR BEHIND ALMOST SLAMMED IN THE BACK OF ME. *TR | Crash: No Fire: No | 165 |
| Feb 2020 | WHEELS | AFTER PICKING-UP A BRAND NEW CAR FROM MAZDA DEALERSHIP, I WAS RETURNING HOME USING A 3-LANE I-75 HIGHWAY, AS ALWAYS EXTREMELY BUSY. TO STAY IN THIS TRAFFIC I WAS FORCED TO DRIVE AT 70 MPH, WHICH IS THE LOCAL SPEED LIMIT. IT TURNS OUT THAT FROM THE SPEED OF 60 MPH UP, THE CAR DIDN'T WANT TO DRIVE IN A STRAIGHT LINE ON ITS OWN AND REQUIRED CONTINUOUS STEERING WHEEL CORRECTIONS. THIS CREATED A HAZARDOUS DRIVING CONDITION CONSIDERING THE FACT THAT THE ADJACENT LANES WERE PACKED-UP WITH THE OTHER VEHICLES. UPON ARRIVAL I EXAMINED THE TIRES INSTALLED ON THE CAR AND FOUND THEM TO BE M+S TOYO A36 - THE TYPE USED FOR MUD AND SNOW CONDITIONS, TYPICALLY IN COLD CLIMATES. THE IRONY IS I LIVE IN SOUTH-CENTRAL FLORIDA, THE DEALERSHIP IS ALSO IN SOUTH-CENTRAL FLORIDA, AND THE NEW MAZDA CARS WERE SHIPPED FROM THE PRODUCER TO JACKSONVILLE PORT IN FLORIDA FOR THE LOCAL MARKETS. THUS, WHILE PERFECTLY ACCEPTABLE IN MONTANA OR MICHIGAN, THIS TYPE OF M+S TIRE IS JUST DANGEROUS WHEN USED ON HOT, SOUTH-CENTRAL FL INTERSTATE HIGHWAYS. I CONTACTED THE MAZDA NORTH AMERICAN OPERATIONS (MNAO) ASKING FOR REPLACING THE TYPE OF TIRES ON MY CAR AND POINTING TO THE FACT THAT MAZDA JAPAN SPECIFIES DIFFERENT, SAFER TYPE (THREAD AND COMPOUND) OF TIRES FOR THEIR OWN MARKETS. THE MNAO ANSWER WAS IN ESSENCE: "ONE SIZE FITS ALL'. ATTACHED BELOW IS THE TRANSCRIPT OF MY CHAT WITH MNAO, MAZDA-JAPAN SPECIFICATION OF TOYO PROXES TIRES, AS WELL AS A SAMPLE OF CUSTOMER REVIEWS OF THE TIRES MNAO INSTALLS ON MAZDA CX-5 TODAY ACROSS THE USA. | Crash: No Fire: No | 27 |