Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2025 | STEERING | Wandering steering at highway speeds, unable to maintain safe control of the vehicle | Crash: No Fire: No | Unknown |
| Jan 2025 | AIR BAGS | The contact owned a 2020 Jeep Wrangler. The contact stated while the contact's wife was driving at an uncertain approximately 45-90 MPH, another vehicle merged in front of the contact causing the driver to swerve and the other vehicle crashed into the front driver-side tire and frame. The contact stated that the air bags did not deploy. The vehicle was towed to a local tow yard. The contact stated that the vehicle was later towed to the insurance company's tow yard for inspection. The vehicle incurred damage to the front driver's side of the grill and the driver's side of the vehicle. In addition, the contact stated that the front driver's side wheel was folded underneath the vehicle. The vehicle was condemned as a total loss by the insurance company. The contact's grandson, who occupied the front passenger seat, sustained no injuries. The contact's wife was transported to the local hospital. The contact's wife received unknown injuries and was transported to the hospital for a CT scan and continued medical attention with her primary care doctor, a neurologist, and continued physical therapy. A police report was filed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 61,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 61,000 |
| Jan 2025 | VISIBILITY/WIPER | While driving at highway speed needed to use the visor as my vision was lost rounding a curve into direct sunlight. Upon pulling visor down it detached from mount (now another total distraction as it was hanging while driving in highway traffic.) Very dangerous! When I researched I found many that have had the same issue. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the heated steering wheel was no longer functioning as needed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that a wire located directly behind that air bag control module within the steering wheel had frayed and melted the internal components. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 52,000. | Crash: No Fire: No | 52,000 |
| Jan 2025 | POWER TRAIN,VISIBILITY/WIPER | 1. Transmission lags about 2 to 3 secs when trying to accelerate from a stop, or almost complete stop. This happens often. 2. Both sun visors just fall down when driving down the road. Design is poor. They are only attached by an internal cable. This happens often. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | instrument cluster failed - it is not available for inspection - it is at a dealership safety was put at risk because we could not see fuel gauge problem confirmed by dealer | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | Instrument cluster is not working. It was flashing and then went black. I have no access to oil, gas, tires, or other important warnings. I fear my safety is at risk as well as others on the road due to this malfunction. | Crash: No Fire: No | Unknown |
| Jan 2025 | UNKNOWN OR OTHER | Involuntary acceleration. I was coming to a stop at a major intersection, I was almost completely stopped when my Jeep began to rapidly accelerate. I pushed on the brakes as hard as I could but was unable to stop and ended up in a field on the opposite side of the road | Crash: Yes Fire: No | Unknown |
| Jan 2025 | ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the infotainment system screen was blank. The contact stated that the failure persisted. There was no warning light illuminated. Additionally, the contact stated that upon completing a routine inspection of the vehicle, he noticed that the thermostat housing was leaking. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to several unknown Technical Service Bulletins. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000. | Crash: No Fire: No | 56,000 |
| Jan 2025 | STEERING | About 70-75 mph the entire vehicle shakes briefly, and steering wheel will wobble, the steering wheel will wobble uncontrollable on bumps at HWY speed. There doesn't appear to be any worn or damaged parts. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | The situation detailed in document ZD8 is currently impacting my Jeep, as well as an overwhelming number of other Jeeps across the country. It is quite distressing to learn that the part I urgently need—the coolant bottle reservoir—is entirely on backorder. To make matters worse, this particular component is no longer being manufactured. What raises alarms for me is how this scenario can be regarded as acceptable at all. It prompts serious questions regarding the nature of the recall, particularly since it has been classified as voluntary. This classification appears to be quite misleading, given that the issue extends beyond just specific Vehicle Identification Numbers (VINs). In reality, the problem has a much broader reach than merely the listed VINs, impacting a wider array of vehicles than is currently being recognized. It is troubling that so many Jeep owners are left without this essential part for their vehicles, beckoning a broader reflection on the accountability of manufacturers when faced with such significant issues. The extensive impact of this situation raises urgent calls for clarity, responsibility, and action to address the needs of affected consumers. This situation not only undermines trust but also highlights the pressing need for the automotive industry to prioritize consumer safety and welfare. | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | My Jeep Wrangler 2020 Sports Unlimited started malfunctioning on the road and the Jeep stopped, started smoking, caught on fire, and Blew up | Crash: No Fire: Yes | Unknown |
| Jan 2025 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | In the document (ZD8), although my VIN does not appear, I have unfortunately encountered the SAME EXACT problem. My Jeep first exhibited this issue back in 2022, and I managed to repair it at that time without being aware of the existing recall. As it stands, my vehicle is now at the dealership again, plagued by the SAME recurring issue. In trying to resolve this, I have tirelessly reached out to every dealership within a 75-mile radius of Katy. However, none of them have the requisite part(s) available in their inventory. To worsen the situation, I have been informed that I would be placed on an exceptionally lengthy waiting list. I strongly urge you to conduct a thorough reevaluation since it's apparent that this issue extends beyond the limited number of VINs currently covered in the document. At one distressing moment, this defect triggered a heart-stopping warning while I was driving on the highway: “Find a safe place to pull over; your vehicle is about to turn off.” Furthermore, this is the second occasion on which I have been compelled to address and replace the same issue. This situation is increasingly untenable, and it's vital that comprehensive action is taken to address this widespread problem rather than limiting focus to just the few VINs listed in file (ZD8). | Crash: No Fire: No | Unknown |
| Jan 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated while driving at approximately 35 MPH, the instrument cluster displayed all black. The contact later disconnected the battery terminals, cleaned the terminals, and restarted the vehicle. The contact stated that the instrument cluster remained black and the failure was persistent. The contact had researched online and related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was taken to a local dealer, who advised that the vehicle was not under any recalls. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000. | Crash: No Fire: No | 55,000 |
| Jan 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while attempting to start her vehicle, the instrument panel was dark. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to have the dealer apply for a goodwill assistance application which the dealer requested; however, the manufacturer denied the request. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The failure mileage was 84,000. | Crash: No Fire: No | 84,000 |
| Dec 2024 | UNKNOWN OR OTHER,VISIBILITY/WIPER | The sun visors break off and fall down, obscuring view of the road ahead. This happened on both sides after two years of ownership, was replaced under warranty, then broke apart two years later out of warranty. The dealership demands hundreds of dollars to fix PER visor. For the exorbitant price for a part that shouldn’t even wear out like that (or that quickly), the only alternative is to buy third party brackets to secure the visors instead. These brackets are not made or offered in any way by Jeep or Mopar. Broken visors on 2018-2024 models are a well-known and very common problem according to Jeep’s own service technicians and hundreds of other Jeep owners online. Jeep/Stellantis should be forced to issue a recall on the visors / install for free the necessary securing brackets and offer full refunds to any customers who already paid out of pocket to get their visors replaced at the dealership. The part/design itself is faulty and having them replaced without the addition of extra securing brackets only guarantees that they will break again in the future. Having the sun visor suddenly fall / hit you / dangle in front of your face while driving is an absolute safety hazard and it’s shocking that nothing has been proactively done by Jeep to address this concern. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM | The instrument cluster stopped working while driving. The panel is now black with no vehicle information displayed. The vehicle matches the description for a recall that has already been issued, but this VIN was not included in the recall. The current recall should be expanded to include this VIN #. | Crash: No Fire: No | Unknown |
| Dec 2024 | STRUCTURE,ENGINE | 1. Corrosion which is a Jeep/Mopar known issue - paint bubbles on the aluminum doors/hinges. No recall/fix. 2. Death Wobble: Also known as loosing control to steer the car. This is a huge issue with all stock and this has not been addressed yet. There are a lot of videos and cases out there to proof this case. 3. Coolant Reservoir leak: Recently there are 276 coolant reservoirs needed from Mopar for this car configuration. Information provided by a Jeep/Mopar parts service employee. | Crash: No Fire: No | Unknown |
| Dec 2024 | BACK OVER PREVENTION | The contact owns a 2020 Jeep Wrangler. The contact stated while the vehicle was being operated, the digital screen blacked out and then showed a blue screen while shifting into reverse. The failure occurred occasionally. No warning light was illuminated. In addition, the contact stated that the failure became a consistent failure. The local dealer was contacted and advised the contact to detach the negative battery cable as a temporary repair; however, the failure reoccurred. The vehicle was not diagnosed or repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000. | Crash: No Fire: No | 38,000 |
| Dec 2024 | FUEL/PROPULSION SYSTEM | Smelling raw gas..took to mechanic and it has a cracked fuel line and bad connector on it ..it is pouring gas oit and has been undrivable for over 4 weeks it has the 2.0 liter motor In it ... | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Loss of power. Vehicle went into limp mode. Codes P00AF, P24B1 and P1DB1. Vehicle only has 28,500 miles and is having constant electrical issues. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM | My information cluster screen is blank. | Crash: No Fire: No | Unknown |
| Dec 2024 | VISIBILITY/WIPER | Both the driver side and passenger side sun visors became disconnected from the jeep making it impossible for it to be folded up or placed into position. I had to purchase aftermarket adaptors to fix this problem. | Crash: No Fire: No | Unknown |
| Dec 2024 | STEERING,ELECTRICAL SYSTEM | Steering wheel gets very hot and the steering wheel and steering column start to smoke. Burning smell is toxic. This is a safety issue that needs to be repaired by Jeep. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM | I have a 2020 Jeep Wrangler Unlimited Sport. The instrument cluster on my Jeep had been flashing for awhile back in 2022 and finally went completely black in December 2022. I could not see my digital speed, gas, etc. I finally took it to the dealership in July of 2023 after saving money for the repair (since it was no longer under warranty) and it ended up being the instrument cluster that went bad. $1k + repair later and here we are with other Jeeps having the instrument cluster recalled when mine fell within the criteria but I have not received anything about a refund for the recall that we had to pay for. | Crash: No Fire: No | Unknown |