Complaint volume
585 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Wrangler Complaints
585 consumer-submitted complaints on record for the 2020 Jeep Wrangler, grouped by component category.
585 Total complaints
16 Crash reports
11 Fire reports
6 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are steering, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 16 crash reports, 11 fire reports, 6 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 205 complaints, with an average reported failure mileage of 19,716 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to steering, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Wrangler?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Wrangler
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Wrangler complaints?
16 Crash
11 Fire
6 Injury
0 Fatality
12 Towed
7 Medical attention
What are the most common 2020 Jeep Wrangler complaint categories?
STEERING 164
ELECTRICAL SYSTEM 113
UNKNOWN OR OTHER 30
POWER TRAIN 29
STEERING,SUSPENSION 27
VISIBILITY/WIPER 26
ENGINE 21
FUEL/PROPULSION SYSTEM 16
STRUCTURE 12
FUEL SYSTEM, GASOLINE 8
585 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2025 | SUSPENSION | Vehicle shakes violently at 65-70 mph. We had the Jeep's front end aligned and it continues to shake. | Crash: No Fire: No | Unknown |
| Oct 2025 | STEERING | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle was shaking violently. No warning lights were illuminated. The contact stated that the shaking was extremely violent, and the vehicle was uncontrollable. The contact stated that the failure occurred while driving on a busy highway. The contact stated that a tractor-trailer driver who was nearby slowed down to assist the contact with getting the vehicle to the shoulder of the road. The vehicle was driven to the residence. In addition, the contact stated that the failure had occurred three times within an hour of the contact driving the vehicle. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact stated that the vehicle was still at the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. The VIN was unavailable. | Crash: No Fire: No | 103,000 |
| Oct 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at various speeds, the instrument panel intermittently failed to operate as needed. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,002. | Crash: No Fire: No | 60,002 |
| Oct 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while her son was driving approximately 55-65 MPH, the instrument panel and the turn signal lights became inoperable. The driver pulled over to the side of the road. The driver was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the instrument panel needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 105,000. The VIN was not available. | Crash: No Fire: No | 105,000 |
| Oct 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel was black, and the contact was unable to see pertinent information about the vehicle's operation. The vehicle was taken to the dealer, who determined that the instrument panel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000. | Crash: No Fire: No | 100,000 |
| Sep 2025 | ELECTRICAL SYSTEM | The dashboard in the affected vehicles may suddenly go blank, leaving the driver without vital information, such as speed and turn signals’ status. The driver will not be able to get the cluster working after failure. There is a recall on this (and my Jeep model and year is within the criteria but my Jeep is not in the recall. New Recall NHTSA 24V-652: Instrument Panel Cluster IPC ... | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER | The instrument cluster has went completely out. There is a currently open recall for 2018 - 2024 Jeep Wranglers (Recall #24V-652), but my VIN is not included. According to FMVSS No. 571.101 (Controls and Displays), you are required to remedy this situation as it is now a safety and hazard for the driver. | Crash: No Fire: No | Unknown |
| Sep 2025 | FUEL/PROPULSION SYSTEM | There was a crack, and subsequent leak, in the fuel line to the engine. My safety, and my passengers safety was absolutely put at risk as that could have ignited a fire at any moment. I took the vehicle to an independent mechanic who diagnosed the problem. No warning lamps appeared, however, the smell of gas was very strong in and near the vehicle. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | The instrument cluster went out on my 2020 Jeep Wrangler. There is a recall (NHTSA#24V-652) for this issue, however my VIN # is not included in the recall. This is a critical safety issue because the speedometer and warning lights to not work. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | UNKNOWN The display panel on the instrument cluster has went out. There was an open recall for newer models (2022-2024), but my vehicle's year (2020) was not included. After going through multiple forums, and speaking with many dealerships, this has been an on-going issue with multiple Jeep owners. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | I see that there are recalls for the center cluster on the dash for jeeps like mine from 2018 through 2022 or 2024 but mine has is not included in that recall however mine is now out According to our mechanic I have a black screen cannot see if I have gas or if my vehicle is overheating, cannot see any of the warning signals. Please advise why my jeep is not included in that recall. Mine is a 2020 jeep wrangler unlimited | Crash: No Fire: No | Unknown |
| Sep 2025 | STEERING | The steering is very loose in this model, ive read that its caused by an aluminum steering gear and replacements are steel, this is a huge safety concern and a hefty repair a vehicle that had less than 40k miles | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | Instrument cluster failed. Jeep required me to send them the entire cluster (Vehicle Dash) in order for us to order new part. Submitting the cluster means I do not have access to the manual gages (speed, warning lights, and fuel gage). You also cannot hear your blinker signal or know if your high beams are on or off. You do not know how much gas in your tank and can run out at any given point (I have pictures of police helping as this happen to me; it is dangerous). There is an open file i have with jeep. They are aware of the issue. I told the dealership in Sept of 2024 it was flickering and they said it wasn't doing it when they had it serviced so there was nothing they could do. I took it in to another mechanic in May of 2025 once it was failed completely. Jeep informed my mechanic in May the part would be in. Then they emailed me (once i filed a compliant with their customer service )the part would be in by End of Aug. Now they are saying the End of September (subject to change). I requested a loaner vehicle in order to keep my family safe and they denied my request. The car was bought brand new and cannot be inspected until the dash is replaced. Jeep has old dash and has not provided me with the replacement part (I already paid for). It is dangerous. The reason we are told the part is not available is because many 2020 jeeps are having same issue. | Crash: No Fire: No | Unknown |
| Sep 2025 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was taken to the dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. | Crash: No Fire: No | 60,000 |
| Aug 2025 | ELECTRICAL SYSTEM | I woke up one morning about 2 months ago, and the dash cluster was not working and has not worked since. How was your safety or the safety of others put at risk? My safety and the safety of others are put at risk because I am unable to see critical information while driving, such as my speed, fuel level, and any potential engine warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by two different independent mechanics, both of whom stated that I need a new cluster. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or any other party besides the two mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or other symptoms before the cluster failed. The failure occurred suddenly. | Crash: No Fire: No | Unknown |
| Aug 2025 | UNKNOWN OR OTHER | I own a 2020 Jeep Wrangler Rubicon and believe my vehicle should be included in recall W35/NHTSA 20V-191 for the VP4 Radio Software, as my backup camera does not turn off when shifting into drive. I must restart my Jeep to resolve the issue. My dealership wants $230 for diagnostics despite knowing the problem, and customer service said they can't help, even though they've opened case #94053204. Why are only some VINs covered? This is a safety concern, and I should not have to pay for diagnosis or repairs. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | The contact owned a 2020 Jeep Wrangler. The contact stated that while her husband was driving at approximately 65 MPH, she noticed a burning odor in the vehicle's cabin, and the sway bar warning light illuminated. The husband looked out of the driver's window and observed fire coming from under the vehicle. While attempting to steer to the side of the road, the front of the vehicle became engulfed in flames. The couple managed to exit the vehicle safely. The contact's husband tried to extinguish the fire, but it continued to engulf more. The fire department arrived and extinguished the blaze. A police report was filed, and the vehicle was towed to a lot. The manufacturer was notified of the incident. The failure occurred at 51,000 miles. | Crash: No Fire: Yes Towed | 51,000 |
| Aug 2025 | ELECTRICAL SYSTEM | My Display Cluster went blank all of a sudden while on a trip with no prior notice and I was unable to see any safety information for my vehicle, how much gas I have left, odometer readings or other important information which are needed to safely drive. I ran out of gas and was unable to get to the side of the road and all most got into an accident. There is a current safety recall for this problem (NHTSA ID Number: 24V652000 Instrument Panel Failure/FMVSS 101) for the JEEP WRANGLER2018-2024 issued on September 5, 2024 for the same problem I am experiencing with my vehicle The problem is for some reason My Vin number is not being included in the recall even though the Vehicle year model & problem matches the recall and the dealership/manufacturer are not honoring the repair needed. | Crash: No Fire: No | Unknown |
| Aug 2025 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2020 Jeep Wrangler. While driving at an undisclosed speed, the brake pedal became inoperable, and the brakes locked up without warning. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake caliper had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the mechanic, where it was later diagnosed with a failed brake hose, but the part was on backorder. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact ordered the parts for the repair from the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000. | Crash: No Fire: No | 114,000 |
| Aug 2025 | ELECTRICAL SYSTEM | The Instrument Cluster Panel has completely failed. The vehicle currently does not have odometer, tachometer, speedometer, fuel gauge, and other vital engine metrics displayed. Stellantis issued a recall due to poor design of the failed component for a small subset of affected vehicles, but does not include the majority of the vehicle population. Furthermore, the failed component is currently on a national shortage, making it impossible to repair.This is a major safety concern and needs to be investigated. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | Component or System That Failed: The instrument cluster on my 2020 Jeep Wrangler Rubicon failed on February 25, 2025. The dealership confirmed the part was defective and removed it from the vehicle. The failed component is not currently installed, but the dealership retained documentation of the diagnosis and can confirm the failure. Safety Risk: The failure of the instrument cluster renders the vehicle completely inoperable. Without this component, the driver cannot monitor critical safety information such as vehicle speed, warning indicators, or fuel level. Additionally, the extended parts backorder means the vehicle has been disabled for months, leaving me without safe transportation. If this type of failure were to occur while driving, it could result in a sudden loss of critical safety data and increase the risk of an accident. Problem Confirmation: Yes, the problem has been confirmed by the authorized Jeep dealership where the vehicle has remained since February 25, 2025. They diagnosed the instrument cluster as the root cause of the failure. Inspection by Manufacturer or Others: The vehicle was inspected and diagnosed by the Jeep dealership. Jeep/Stellantis Customer Care has also been notified and opened Case #93386471, but has not provided a resolution. No inspection by police, insurance, or other third parties has occurred. Warning Lamps, Messages, or Symptoms Prior to Failure: There were no warning lamps, error codes, or prior symptoms before the cluster failed. The failure was sudden, and the instrument cluster stopped functioning entirely on February 25, 2025. | Crash: No Fire: No | Unknown |
| Aug 2025 | ENGINE | The engine in my 2020 Jeep Wrangler Sahara suddenly failed and was diagnosed by the dealership as a complete internal failure involving the lifters and camshaft. The dealership explained that this type of failure can spread metal fragments throughout the oil system, requiring a full engine replacement. This creates a serious safety hazard, as the engine can shut down unexpectedly while driving, putting both the driver and others at risk. The issue has been confirmed by the dealership’s technician and shop foreman, and the vehicle has been at the dealer for over a month awaiting a replacement engine, which is currently on national backorder. There were no prior warning lights or error messages before the failure. The failure occurred without warning, and the vehicle is not drivable. This problem appears to be affecting multiple Jeep Wrangler owners and may represent a systemic defect that should that should be investigated! | Crash: No Fire: No | Unknown |
| Aug 2025 | STRUCTURE | I am reporting significant premature rust on my 2020 Jeep wrangler. The rust is visible on all four doors and the hood. The vehicle has been properly maintained, regularly washed, and has not been exposed to unusual or extreme environmental conditions that would justify this level of corrosion. The rust appears along the bottom edges and seams of each door, as well as along the leading edge of the hood. These areas show bubbling paint and visible oxidation, which is spreading. Given that this vehicle is only five years old, this level of corrosion is unacceptable and inconsistent with the quality and durability expected from Jeep. Warranty Considerations: This issue should be covered under Jeep’s 5-year/unlimited mile corrosion (perforation) warranty and/or the basic corrosion coverage, as the rust appears to originate from beneath the paint along factory seams — suggesting a defect in materials or workmanship, not owner neglect. Action Requested: I am requesting that Jeep/Stellantis authorize a warranty repair to remove the rust, treat the affected panels, and repaint to factory standards to prevent further deterioration. Given the extent of corrosion at this age, I believe this warrants prompt attention and resolution under warranty coverage. This has been a known issue on 2018 to current Jeep Wrangler and they have not resolved the issue. They keep selling Jeep Wrangler with this issue. | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | The instrument panel cluster stopped working suddenly. It is a 2020 Jeep Wrangler with 72k miles. I know there is a recall NHTSA recall #24V652000 for some Jeep Wranglers 2018 - 2024 for the same issue. Mine needs to be included. I cannot tell how much gas I have, what speed I am going, or warning lamp information. There were no symptoms - it just stopped working while I was driving. The vehicle has been inspected by two vehicle repair/inspection stations and it is not a fuse or the alternator / battery. Therefore - it is the instrument panel cluster (IPC). | Crash: No Fire: No | Unknown |
| Aug 2025 | ELECTRICAL SYSTEM | CAN BUS failure. Loss of power steering along with multiple lights and codes being shown. Intermittent. Sometimes runs and drives. Random loss of speedometer and other components. | Crash: No Fire: No | Unknown |