Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2020 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
23 Crash reports
5 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 5 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 64 complaints, with an average reported failure mileage of 27,099 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Grand Cherokee complaints?
23 Crash
5 Fire
9 Injury
0 Fatality
29 Towed
10 Medical attention
What are the most common 2020 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 31
ELECTRICAL SYSTEM 21
ENGINE 21
POWER TRAIN 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
AIR BAGS 7
FUEL/PROPULSION SYSTEM 6
STEERING 6
ENGINE AND ENGINE COOLING 5
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error. | Crash: No Fire: No | Unknown |
| Sep 2021 | UNKNOWN OR OTHER | While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me. | Crash: No Fire: No | Unknown |
| Sep 2021 | UNKNOWN OR OTHER | I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof. | Crash: No Fire: No | Unknown |
| Sep 2021 | STEERING,POWER TRAIN,VEHICLE SPEED CONTROL | The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the jeep is that the back window Always makes noise as if it would crack or something. | Crash: No Fire: No | Unknown |
| Aug 2021 | POWER TRAIN,VEHICLE SPEED CONTROL | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 mph. The contact was able to shift into neutral and drove the vehicle into a field and the vehicle returned to normal function. Additionally, the gear shifter was not operating as intended. The vehicle was towed to the dealer to be diagnosed. The mechanic located the wiring that failed and was able to return the vehicle to normal function. The contact also wanted to state that the dealer was unable to specify what caused the vehicle to independently accelerate. The gear shifter was repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000. | Crash: No Fire: No Towed | 4,000 |
| Aug 2021 | UNKNOWN OR OTHER | The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor took them out. I took the dealership and they were going to replace it and then I got an email saying it was going to be under investigation. 10-14 days or longer. I am a senior adult and work a part time job. This is my only car. The runaround continues. I received an email about the investigation and no phone number. I just want my car fixed. This was my dream car and now its a nightmare car. As soon as it is repaired I will never have another JEEP. The service has been terrible. The staff at the dealership tried to be helpful but their hands are tied. Frustrated since I did nothing wrong. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Jul 2021 | ENGINE | Jeep caught fire while parked. Origin of cause states right side of engine is fire origination | Crash: No Fire: Yes | Unknown |
| Jul 2021 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying. | Crash: No Fire: No | Unknown |
| Jul 2021 | ELECTRICAL SYSTEM | The vehicle Uconnect Radio Unit has malfunctioned since I purchased the vehicle, and the rate of the malfuctions have increased in frequency and duration, and now are impacting different functions of the vehicle such as the Back Up Camera, Navigation, GPS, Heat & Cooling Seat Options, Radio, Blue Tooth, etc. (this head unit [radio] controls, the Navigation, GPS, Backup Camera, Radio, Heated Seat, Cooling Seat. Essentially most of the vehicles comfort and safety features run through the vehicles radio/head unit. When it malfunctions you can lose all or part of the Jeeps functionality such as the back up camera, GPS, Navigation, Bluetooth, seat temperature controls, etc,. | Crash: No Fire: No | Unknown |
| May 2021 | UNKNOWN OR OTHER | UCONNECT IS THE STEREO IN THIS VEHICLE. IT HAS BEEN REPLACED 4 TIMES. IT GLITCHES AND CAUSES THE SYSTEM TO FREEZE AND RESTART ITSELF. THE DEALERSHIP HAS DONE ALL THEY CAN DO AND SENT ME A PICTURE OF THE RESPONSE THEY RECEIVED FROM JEEP TO WAIT FOR AN UPDATE. I REACHED OUT TO JEEP, THEY TOLD ME TO CONTACT UCONNECT. I DID AND I GET THE SAME RESPONSE, EVEN FROM THE PEOPLE IN HIGHER POSITIONS. MY ISSUES ARE 1) SAFETY - THIS SCREEN IS USED FOR THE BACK UP CAMERAS. WHAT IF I BACK OVER SOMEONE OR SOMETHING? 2) HEATED STEERING WHEEL AND SEATS ARE ALSO CONTROLLED FROM THIS PANEL. I LIVE IN NEBRASKA AND I DO NOT WANT TO FREEZE MY BUTT OFF OR FRY IT OFF JUST BECAUSE I CAN'T ACCESS THE BUTTONS. AGAIN, MY NUMBER ONE CONCERN IS THE SAFETY OF NOT BEING ABLE TO ACCURATELY ACCESS THE BACK UP CAMERAS. I AM SUPPOSED TO WAIT FOR THIS UPDATE TO HAPPEN IN JUNE OR JULY. I HAVE BEEN DEALING WITH THIS SINCE I GOT THE VEHICLE IN APRIL OF 2020. THIS OCCURS WHEN BACKING UP, HOT OR COLD OUTSIDE, DRIVING ANYWHERE, FORWARD, BACKWARDS, IN TOWN, ON THE HIGHWAY. ANY TIME, NO SPECIFIC RHYME OR REASON FOR WHEN IT HAPPENS! I HAVE VIDEOS AS WELL BUT IT APPEARS THAT I CAN NOT LOAD THEM BECAUSE THEY ARE A MOV FILE. THE MILEAGE AND DATES PROVIDED ARE THE MOST RECENT. AS STATED ABOVE, THERE HAVE BEEN SEVERAL INSTANCES AND RADIO REPLACEMENTS. | Crash: No Fire: No | 13,170 |
| Apr 2021 | ELECTRICAL SYSTEM,SERVICE BRAKES | TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 35 MPH, AN AUDIBLE SOUND WAS HEARD AS THE BRAKES MALFUNCTION MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE BRAKES ACTIVATED INDEPENDENTLY CAUSING THE VEHICLE DECELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND WAITED FOR SEVERAL MINUTES BEFORE DRIVING TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO JOHN ELWAY'S CLAREMONT CHRYSLER DODGE JEEP RAM (620 AUTO CENTER DR, CLAREMONT, CA 91711, (909) 962-8100) TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. | Crash: No Fire: No | 7,000 |
| Apr 2021 | ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED | Crash: Yes Fire: No Towed | 14,800 |
| Apr 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I BOUGHT VEHICLE IN MAY 2020 AND HAVE HAD CONTINUED ISSUES WITH MY VEHICLE SINCE DECEMBER 2020. FOUR MONTHS AGO THE RADIO SCREEN STARTED FREEZING OCCASIONALLY. WITHIN A COUPLE WEEKS IT WAS SIGNIFICANTLY WORSE AND HAPPENING MORE FREQUENTLY. THE SCREEN WOULD FREEZE WHILE REVERSING OR WOULD CUT OFF, RESTART OR FREEZE WHILE DRIVING. I HAD THE MISFORTUNE OF DRIVING ON THE HIGHWAY AND AND THE SCREEN FROZE. I HAD TO GET OFF AT THE NEXT EXIT SO I COULD TURN VEHICLE OFF AND ON TO UNFREEZE SCREEN BECAUSE I NEEDED TO USE THE GPS. I BROUGHT VEHICLE IN TO DEALERSHIP ON 1/14/2021 AND WAS TOLD RADIO WOULD NEED TO BE REPLACED AND THE PART SHOULD TAKE 2-6 WEEKS TO RECEIVE PART FROM MANUFACTURER. AS OF 4/6/2021 THE PART HAS NOT BEEN RECEIVED. I CALLED DEALERSHIP TO INQUIRE AND WAS TOLD THAT THE MANUFACTURER DOES NOT SEND NEW ONLY USED REFURBISHED RADIO AND THEY WOULD SEND REPLACEMENT ONCE THE HAD ONE. IN THE MEANTIME IM STUCK WITH A HAZARDOUS INFERIOR VEHICLE. THE MANUFACTURER NEEDS TO BETTER HONOR THEIR WARRANTY IS ESPECIALLY WHEN THERES A SAFETY HAZARD. THE ISSUE NOW OCCURS ALMOST DAILY. | Crash: No Fire: No | 7,000 |
| Mar 2021 | STEERING,ELECTRICAL SYSTEM,ENGINE | VEHICLE IN MOTION CITY & HIGHWAY. THE ENTIRE VEHICLE DIES. THE ENGINE TURNS OFF, ALL THE LIGHTS DIE, NO STEERING, DASHBOARD & RADIO DIE. A FEW SECONDS LATER THE ENGINE RESTARTS ON ITS OWN, LIGHTS COME ON, DASHBOARD LIGHTS UP AND RADIO WORKS. THE ONE REMAINING ISSUE THAT INDICATES THE PROBLEM IS THAT THE RADIO COMPLETE RESETS TO WHAT I BELIEVE IS THE ORIGINAL SETTINGS. THIS PROBLEM HAS BEEN ONGOING SINCE THE VEHICLE WAS ACQUIRED. IT HAS BEEN IN THE DEALERSHIPS MULTIPLE TIMES AND THEY OF COURSE CAN NOT DUPLICATE SO THEY SEND ME ON MY WAY. THEY HAVE HELD THE JEEP TO DRIVE BUT CLAIM THEY CANNOT DUPLICATE. ALSO THERE ARE NO CODES SHOWING WHEN THEY CHECK. TRY DRIVING AT 65 MPH WITH A DEAD CAR. AGAIN THIS HAS BEEN HAPPENING FOR ABOUT A YEAR | Crash: No Fire: No | 13,100 |
| Feb 2021 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE. | Crash: No Fire: No | 12,000 |
| Feb 2021 | ELECTRICAL SYSTEM | AT FIRST START UP SITTING IN GARAGE, THE MAIN DISPLAY FOR THE SPEEDOMETER IS TOTALLY BLANK, OR HAS A WHITE SCREEN WITH. NO INFORMATION AT ALL. AFTER YOU EXIT THE VEHICLE AND RETURN IN 10 OR 15 MINUTES TO START AGAIN THE DISPLAY STARTS TO WORK THIS HAS HAPPENED ABOUT 6 TIMES IN THE PAST YEAR. DEALER CAN'T FIND ANY ISSUES AFTER MULTIPLE VISITS. HARD TO DRIVE WITH NO VISIBLE SPEED INDICATION | Crash: No Fire: No | 300 |
| Feb 2021 | ENGINE,FUEL/PROPULSION SYSTEM | THE CHECK ENGINE LIGHT KEEPS COMING ON IT HAS TO DO WITH THE EMISSIONS CONTROL THE VEHICLE DOES NOT RUN PROPERLY. IT HAS BEEN IN THE SHOP 3 TIMES GOING ON NUMBER 4 FOR THE SAME EXACT PROBLEM. I WAS TOLD THAT IT FALLS UNDER THE LEMON LAW BECAUSE THE EMISSIONS CONTROL SYSTEM IS DEFECTIVE IN THAT VEHICLE. MY WIFE WAS DRIVING THE VEHICLE WITH OUR THREE MONTH OLD GRANDCHILD AND THE VEHICLE WOULD NOT ACCELERATE WOULD NOT MOVE AT ALL IN TRAFFIC ON A BUSY HIGHWAY WITH VEHICLES PASSING BY HER AT 45 TO 50 MILES AN HOUR. | Crash: No Fire: No | 7,952 |
| Feb 2021 | BACK OVER PREVENTION | TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO DISPLAY FAILED TO REMOVE THE REAR VIEW CAMERA IMAGE AFTER SHIFTING OUT OF REVERSE. THE VEHICLE WAS TAKEN TO NUCAR CHRYSLER DODGE JEEP RAM OF TILTON (40 E MAIN ST LOT C, TILTON, NH 03276, (603) 729-1167) WHERE IT WAS DIAGNOSED WITH NEEDING THE RADIO DISPLAY TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V191000 (BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,021. | Crash: No Fire: No | 26,021 |
| Dec 2020 | UNKNOWN OR OTHER | I BLACKED OUT AND WENT OFF THE ROAD AT 40MPH AT 1 PM IN THE AFTERNOON.. CAR WENT THROUGH A WOODED AREA FOR 100 YDS. MANY SMALL TREES AND BRUSH. CAR WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY. NO AIRBAGS DEPLOYED.*DT*JB | Crash: Yes Fire: No Towed | 7,600 |
| Dec 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES | PURCHASED NEW IN SEPTEMBER. CURRENTLY HAS 2100 MILES. CRUISE CONTROL "STICKS" AND FAILS TO DISENGAGE AT THE CONTROLS. WHEN THE ACCELERATE CONTROL IS DEPRESSED AND RELEASED, THE VEHICLE WILL CONTINUE TO ACCELERATE WITHOUT CAPPING THE INCREASE IN ACCELERATION UNTIL THE SYSTEM IS DISENGAGED WITH THE BRAKE PEDAL. VERY DANGEROUS! THIS SCENARIO OCCURS BOTH AT LOWER AND HIGHER SPEEDS OVER 55. | Crash: No Fire: No | 1,800 |
| Dec 2020 | ENGINE | 2020 JEEP GRAND CHEROKEE OVERLAND. CONSUMER WRITES IN REGARDS TO ENGINE TROUBLE. *LD THE CONSUMER STATED THE ENGINE FAILED WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOTIFIED. *JS | Crash: No Fire: No | 3,000 |
| Nov 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | WHILE DRIVING 60 MILES PER HOUR ALONG THE SOUTHBOUND EXPRESS LANE OF GARDEN STATE PARKWAY MY NEW 2020 JEEP GRAND CHEROKEE STARTED SHAKING. WITHIN SECONDS, I PULLED ON TO THE GRASSY AREA NEXT TO THE FAST LANE WHERE MY VEHICLE DIED. AFTER GETTING TOWED TO THE DEALERSHIP, I WAS NOTIFIED THAT MY NEW CAR WITH 329 MILES ON IT IS IN NEED OF A NEW ENGINE, NEW BATTERIES AND NEW STARTER. OF NOTABLE CONCERN ON THE REPAIR ORDER IS THE FOLLOWING: "WHAT IS PRESENT INSIDE INTAKE MANIFOLD IS PIECES OF METAL." WHILE THE CASE IS NOT YET CLOSED, CHRYSLER INFORMED ME THEY INTEND TO FIX THE VEHICLE UNDER WARRANTY AND RETURN IT TO ME. THIS IS A SERIOUS SAFETY CONCERN AND I FEAR THE BLOWN ENGINE, DEAD BATTERIES AND STARTER COULD HAVE CAUSED ADDITIONAL, UNRECOGNIZED DAMAGE. | Crash: No Fire: No | 329 |
| Nov 2020 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION. | Crash: No Fire: No | 1 |
| Nov 2020 | SUSPENSION,UNKNOWN OR OTHER | THERE IS A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE WHILE IN MOTION. IT IS GETTING WORSE AND WE ARE NOT SURE WHAT IT IS AND THE SERVICE DEPARTMENT HAS BEEN UNABLE TO FIX IT. WE ARE CONCERNED WITH IT GETTING WORSE THE MORE MILES WE PUT ON THE CAR. | Crash: No Fire: No | Unknown |
| Oct 2020 | VEHICLE SPEED CONTROL | HOLDING THE "+" BUTTON DOWN FOR MORE THAN A SPLIT SECOND CAUSES THE SPEED TO QUICKLY INCREASE IN 5 MPH INCREMENTS. WHILE DRIVING ON THE INTERSTATE AT 65 MPH, I PRESSED THE "+" KEY AND WITHIN SECONDS THE SPEED CONTROL SETTING JUMPED TO 95 MPH. I HIT "CANCEL" AS FAST AS I COULD. IN JEEP'S 2017 AND 2019 MODELS THAT I OWNED THE SPEED INCREASED GRADUALLY WHEN THE "+" KEY WAS DEPRESSED. TH SELLING DEALERSHIP CHECKED OUT THE VEHICLE AND REPORTED TO ME THAT IT WAS WORKING AS DESIGNED. SEE ATTACHMENT. | Crash: No Fire: No | 400 |