Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2020 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
23 Crash reports
5 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 5 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 64 complaints, with an average reported failure mileage of 27,099 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Grand Cherokee complaints?
23 Crash
5 Fire
9 Injury
0 Fatality
29 Towed
10 Medical attention
What are the most common 2020 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 31
ELECTRICAL SYSTEM 21
ENGINE 21
POWER TRAIN 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
AIR BAGS 7
FUEL/PROPULSION SYSTEM 6
STEERING 6
ENGINE AND ENGINE COOLING 5
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Mar 2023 | POWER TRAIN,ELECTRICAL SYSTEM,ENGINE | 1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle. | Crash: No Fire: No | Unknown |
| Mar 2023 | ENGINE | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 45 MPH, the vehicle momentarily lost power and would not accelerate while depressing the accelerator pedal. The contact stated that the failure also occurred a second time while making a turn. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 26,500. | Crash: No Fire: No | 26,500 |
| Mar 2023 | VEHICLE SPEED CONTROL | Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal driving state,this situation happened to me 5 times,I don’t know if the speed control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control (a stuck throttle could result)..,, | Crash: Yes Fire: No | Unknown |
| Jan 2023 | SEAT BELTS | within 32000 miles the belt retract failled. would not lock in place, or retract. dealler said it was a spring faillure. could be a bad heat treat that would afect more vehicles. | Crash: No Fire: No | Unknown |
| Jan 2023 | SERVICE BRAKES | The brakes failed. When I pushed on the brakes the car unexpectedly accelerated into a vehicle in front of me, then swerved out of control and crashed into a pillar, then stopped. The break remained smashed to the floor, and I had a hard time lifting the break to see if it would drive. UPDATE 06/13/2023- Consumer sent in copy of complaint addressed to BBB. Consumer states "Re: FCA Third Complaint (#86264538). As a result of the ongoing vehicle malfunctioning and the fact that Chrysler is refusing to provide a release so that the vehicle owner can service his vehicle serviced by a Certified Chrysler mechanic. I had to file a third complaint with the FCA. I understand that the FCA decided not to respond to your inquiry and that Chrysler is not taking responsibility for the vehicle, but today. Mr. Owens was advised that until the FCA Legal Department provided a release neither the Certified Chrysler Mechanic at Hudson Valley Auto nor anyone else could service the vehicle because of the product concern." "Due to the product concern Milford Auto Group-Jeep Chrysler Dodge Ram where Mr. Owens purchased the 2020 Jeep Grand Cherokee Laredo, advised Mr. Owens that he could not sell his vehicle back to the dealer or trade it. Not only does the vehicle appear to be a lemon under New York Lemon Law, since it has been to the repair shop three times, but State Farm underestimated the amount of damage to the frame and transmission to avoid totaling the vehicle. Neither Chrysler nor State Farm have investigated the reason for the accidents. The faulty and non-existent investigation is an act of bad faith of State Farm and illegal. State Farm and Chrysler are suppressing the evidence contained in the CDR Crash Report from Field Coordinator James Brozovich (AA-AS/TSS- A). Bosch Automotive Services Solutions LLC. Because Mr. Owens only has one vehicle we remain in danger of additional potential serious injuries and even death. Not to mention the danger that the vehicle poses to the public. The vehicle owner requires a release to establish that the 2020 Jeep Grand Cherokee Laredo is certified safe." On June 5th, 2023, in a federal lawsuit that I filed, Stellantis contributed your repairs either in whole or in part for spoilage. Subsequently spoilage may reduce or eliminate my damages altogether. Therefore, you are liable to me now. Since I am suing the FCA, for failing to investigate, you now have incurred vicarious liability. Despite reading the Black Box CRD Crash Data, evidence of a vehicle malfunction, Chrysler is denying all liability, because of “spoilage”. | Crash: Yes Fire: No Towed | Unknown |
| Jan 2023 | POWER TRAIN | Transmission failed while driving in traffic. Car decelerated from 45MPH to 0, gas peddle would not accelerate, break was locked in place, steering wheel locked, no warning lights appeared, flashing D on gear shift (was in drive), alert appeared on screen “Shift to P then desired gear”, car would not shift gears and gear shift was locked in place then pressed the Push to Start button, car restarted and then shook and jerked forward before allowing me to switch gears from Drive to Park then back to Drive. I was almost rear-ended by two PickUp trucks and SUV. Trucks behind me swerved out of the way to avoid hitting me and almost drove into an 18-wheeler. This occurred 1/10/2023. Problem first occurred in October 2022 in grocery store parking lot while shifting between Drive and Reverse gear. Same thing happened as stated above. | Crash: No Fire: No | Unknown |
| Dec 2022 | POWER TRAIN,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE | While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems. | Crash: Yes Fire: No Towed | Unknown |
| Dec 2022 | UNKNOWN OR OTHER | Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock. | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving 30 MPH and various other speeds, an audible warning sound was heard inside the vehicle and the temperature gauge indicated that engine was overheating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000. | Crash: No Fire: No | 28,000 |
| Nov 2022 | STRUCTURE | Today I was driving on the highway with a high wind advisory, in the morning driving with the wind was causing my hood to flex under the intake pressure. This afternoon driving against the wind on the highway the wind was strong enough to pop the hood open while the latch kept the hood secured, twice. The winds at the time were 15mph with gusts to 35mph. | Crash: No Fire: No | Unknown |
| Oct 2022 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown audible alert warning. Additionally, the vehicle intermittently failed to start. AAA arrived on the scene and jumpstarted the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and no error codes were retrieved. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,500. The VIN was unavailable. | Crash: No Fire: No | 15,500 |
| Oct 2022 | ENGINE | The vehicle when drive shuts engine off and tell you to shift to park. It has don’t it to me a few time and twice I almost got rear ended. I took it to the dealer and they say they can’t find anything wrong with it. To shut off the stop start system but it still does it when I stop start system is off. If you go online a lot of people are having the same issue Jeep just doesn’t want to acknowledge it. This is very dangerous because it does it at any speed stop and go or you could do 65 on the highway and it does it in jeep is aware of this because many people have complained about it and it’s going on death years. After some time, the system completely shut off and I was able to drive it without the stop start system. The message that came out was stop start system needs servicing, but the jeep dealer has no idea what that is. They have tested the battery and they said it’s OK. It Hass to do something on the transmission or something yeah true but this is going to be something if they don’t fix someone’s gonna get hurt and when they get a lawsuit that’s what you’re gonna do something for the negligence. | Crash: No Fire: No | Unknown |
| Aug 2022 | POWER TRAIN | Faulty transmission at 14,500 miles. Car shifted abruptly from park to reverse in harsh and sometimes in a lunging manner. Similar abrupt shifting occurred from 2nd to 3rd gear. Problem resulted in need for a totally new transmission. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM | When I put my 2020 Jeep Grand Cherokee in reverse, the backup camera displayed on the screen like normal. However, once I shifted into drive the backup camera image was frozen on the display. It wasn’t until I powered off the radio and back on that it went away. This is a safety issue because it caused a distraction to me while I was in drive trying to figure out what was going on. I also took a video that clearly shows my jeep was in drive while the backup camera image was still frozen on the display. | Crash: No Fire: No | Unknown |
| Aug 2022 | ENGINE | Vehicle stalls unexpectedly. Error is "shift to park". Driver shifts the vehicle into park. The car is then locked in park and the driver needs to restart the vehicle. The vehicle doesn't always restart. This has happened multiple times. After the first time, we took it back to the dealership where we bought the vehicle and they replaced the batteries. After the batteries were installed it happened again, took it to a Jeep dealership and they were not able to duplicate the issue so did not do anything. It happened again after that. This is extremely dangerous and can cause serious accidents since the vehicle is stalled in the middle of a road! | Crash: No Fire: No | Unknown |
| Jul 2022 | POWER TRAIN,AIR BAGS | The contact owns a 2020 Jeep Cherokee. While turning left at 10 MPH, the contact's vehicle hesitated while depressing the accelerator pedal and it traveled to the floorboard. The contact stated that an unknown yellow warning light flashed on the instrument panel during the failure. Due to the failure, another motorist hit the rear driver-side door of her vehicle. The bottom and door air bags deployed upon impact; however, the no other air bags deployed. The other driver was taken to the hospital by ambulance; his injuries were unknown. The contact sustained no injuries in the accident. A police report was filed. The vehicle was initially towed to an independent tow yard and later towed to her home where it had yet to be diagnosed or repaired. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 34,000. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 34,000 |
| Jul 2022 | STRUCTURE,UNKNOWN OR OTHER | On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions. | Crash: No Fire: No | Unknown |
| May 2022 | SUSPENSION | The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 70 MPH, the front-end of the vehicle suddenly collapsed. The contact veered to the side of the road and noticed that the rear driver's side tire had deflated. Upon towing the vehicle, the contact noticed that the driver's side control arm was fractured. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 16,319. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” | Crash: No Fire: No Towed | 16,319 |
| Feb 2022 | SUSPENSION | Shocks failed at under 50k miles and should not have had this issue at such a low mileage. I have a baby so driving a vehicle with shocks that have busted does not feel safe at all. Dealership has done a diagnostic and no longer under warranty, Extended warranty does not cover it as well. Stuck paying a diagnostic fee and shocks are on back order with 250 plus in line to get them. | Crash: No Fire: No | Unknown |
| Feb 2022 | ENGINE | Updating NHTSA ID Number 11382705, 10/22/20. Dealer diagnosed issue on 9/15/21 and it was caused by a defective battery. Battery was replaced and there has been no further issue. Please remove or supplement No. 11382705 | Crash: No Fire: No | Unknown |
| Jan 2022 | UNKNOWN OR OTHER | I was evacuating the Colorado Marshall Fires and my 2020 Grand Jeep Cherokee with 20,000 miles just quit while driving down the road. It was slow moving traffic out of the area with 100 MPH winds, heavy smoke and debris flying through the air. As I tried to restart it, there was a message about some sensor, but unclear as to what exactly the message was. The engine would not turn over. The car was partially blocking traffic and caught on fire approximately 10 minutes after it stopped. Those evacuating were down to one lane and navigating around a burning car. No investigation is possible as it is completed burned up. I have followed all of the manufacturer's recommended maintenance schedules and have had zero incidents with this Jeep prior to this. I would like some sort of investigation as to the cause (an assessment of the situation as there is no car left to inspect). I do not want this happening to another person/family as they are trying to get out of a dangerous situation. I was lucky in that there were others evacuating, however, had I been in an isolated area, my dogs and I could have been dead. | Crash: No Fire: Yes | Unknown |
| Jan 2022 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on the instrument cluster. The vehicle was towed to the dealer and diagnosed with 45 error codes relating to the vehicle not being able to communicate with the blind spot and doors due to battery failure. The battery was replaced; however, the failure recurred. The vehicle was towed back to the dealer. The contact was uncertain if the dealer diagnosed the vehicle with engine control module (ECM) or body control module (BCM) failure. The dealer informed the contact that the windshield seal was not installed correctly during manufacturing, which caused water to seep in and damage the engine control module (ECM) or body control module (BCM). The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered since it did not have an extended warranty. The failure mileage was 14,787. | Crash: No Fire: No Towed | 14,787 |
| Dec 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION | Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done | Crash: No Fire: No | Unknown |
| Dec 2021 | ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES | I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy. | Crash: Yes Fire: No Towed | Unknown |
| Nov 2021 | UNKNOWN OR OTHER | My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall. | Crash: No Fire: No | Unknown |