Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2020 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
23 Crash reports
5 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 5 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 64 complaints, with an average reported failure mileage of 27,099 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Grand Cherokee complaints?
23 Crash
5 Fire
9 Injury
0 Fatality
29 Towed
10 Medical attention
What are the most common 2020 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 31
ELECTRICAL SYSTEM 21
ENGINE 21
POWER TRAIN 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
AIR BAGS 7
FUEL/PROPULSION SYSTEM 6
STEERING 6
ENGINE AND ENGINE COOLING 5
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2024 | ELECTRICAL SYSTEM | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the START/STOP icon remained illuminated. The contact stated that approximately a day or two later the vehicle failed to start. The vehicle was jumpstarted and driven to the dealer where the vehicle was diagnosed, and it was determined that the battery was failing. The dealer replaced both batteries. The failure reoccurred approximately one and a half week later. The vehicle was taken to the dealer and the diagnostic result was confirmed however, the vehicle was not repaired. The contact stated that while retrieving the vehicle the vehicle failed to start. The dealer repaired the vehicle however, approximately one week after having the batteries replaced 4 times, the failure reoccurred. The dealer had mentioned an instrument cluster shortage and a USB shortage. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System) however, neither the VIN nor the model was included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer opened a case for the failure. The failure mileage was 77,000. | Crash: No Fire: No | 77,000 |
| Sep 2024 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features(Jeep Cherokee Club)(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke. | Crash: No Fire: No | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | Screen is delaminating and this is a common issue in this type of vehicle | Crash: No Fire: No | Unknown |
| Aug 2024 | VISIBILITY/WIPER | The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the front end of the car, hood, or roof indicating that something may have struck the car. An inspection of the sunroof showed a sizable hole in the middle of the sunroof glass panel with accompanying cracks in the sunroof safety glass. The car can be inspected upon request. The safety of the driver and passengers could have been compromised if the sunroof shade/liner was retracted. The problem has not been reproduced although the dealer has confirmed that incidences such as this have occurred. The vehicle has not been inspected at this time, but an inspection is scheduled. There were no warning lamps or other notifications alerting the driver to the malfunction | Crash: No Fire: No | Unknown |
| Aug 2024 | SEAT BELTS | My driver and passenger side front seatbelts won't retract properly. Dealer just diagnosed the problem as a weak retractor. This will be the THIRD time the driver side has to be replaced since I bought the vehicle in May of 2020. It will be the SECOND time the passenger side has to be replaced. Jeep replaced both under warranty in Sept of 2021. Driver side was replaced in May of 2023 per Jeep goodwill. This time, I will have to pay for the passenger side but Mopar warranty should cover driver side as it is barely a year old seatbelt. No one i've consulted has ever had to replace their seatbelts even one time, much less three times in four years. This is a definite safety concern if the belts won't tighten up properly during normal driving or a collision situation. Jeep has recalled seat belts on Grand Cherokees up to 2015 but there have been no recent recalls i'm aware of. | Crash: No Fire: No | Unknown |
| Aug 2024 | AIR BAGS | My husband was driving our 2020 jeep and was going 70mph on the turn pike and BAM all the air bags went off, curtain air bags everything! He broke some ribs and some other things and went to the hospital. I have contact Chrysler and they sent out a mechanical engineer to read the black box type thing in the car and never got back to me. No one will speak to me there I am stuck with a vehicle I cannot drive with the air bags all exploded as a vehicle malfunction. We were not stuck we did not strike anything they just exploded. There were no indictor lights on the vehicle drove fine there was nothing wrong with it and we had it less then 6months. | Crash: No Fire: No Injuries: 1 Medical attention | Unknown |
| Aug 2024 | UNKNOWN OR OTHER | The main screen display in my Grand Cherokee is de-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep Cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on Facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond. | Crash: No Fire: No | Unknown |
| Aug 2024 | STRUCTURE | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle was designed with a leather dashboard cover. The contact stated that the leather dashboard cover was lifting and was detaching from the body of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The failure mileage was approximately 21,000. | Crash: No Fire: No | 21,000 |
| Jul 2024 | ELECTRICAL SYSTEM | Main entertainment screen containing all settings for car, safety, navigation has bubbled which is a common issue amongst car owners for this car. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera. | Crash: No Fire: No | Unknown |
| Jul 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated. | Crash: No Fire: No | Unknown |
| Jul 2024 | UNKNOWN OR OTHER | Display screen is suddenly delaminating rapidly. No unusual incident has occurred to cause the delamination. As the area of delamination expands, the responsiveness of the touchscreen becomes erratic. | Crash: No Fire: No | Unknown |
| Jul 2024 | STEERING | While driving the power steering would quit working. It would turn off and on randomly. I have found this to be a very common issue among these vehicles. | Crash: No Fire: No | Unknown |
| Jul 2024 | ENGINE | The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the vehicle started shaking abnormally and stalled. The RPM increased to high. The contact was able to pull over and restart the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the water pump was leaking. The contact stated that the valves, cylinder, head gasket, gasket case cover, gasket head cover, oil intake manifold, and oil filter housing were replaced, but the failure recurred. The mechanic performed a pressure test. The contact stated that while at a stop light, the engine seized and failed to move. The vehicle failed to shift into gear. The vehicle was towed to the local dealer, where it was diagnosed that the alternator ground wiring nut was corroded. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 50,273. | Crash: No Fire: No Towed | 50,273 |
| May 2024 | EQUIPMENT | The Uconnect screen on my vehicle is starting to delaminate. With that cause its becoming a safety issue as the screen is starting to move around by itself become a distraction on the rode. The navigation system clicks by itself and it is putting my family at risk while driving. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM | Unable to changed from MPH to KmPH in the cluster. Does not operate as documented in owners manual, resulting in inability to determine speed in KmPH in Canada. | Crash: No Fire: No | Unknown |
| May 2024 | ELECTRICAL SYSTEM | Screen delamination | Crash: No Fire: No | Unknown |
| May 2024 | STEERING,LANE DEPARTURE | Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle. | Crash: No Fire: No | Unknown |
| Mar 2024 | POWER TRAIN | Transmission failure, vehicle will not start and will not shift into reverse, leaving driver stranded and stuck in vulnerable parked position. Check engine light comes on with P1B14-00 code - "Park by wire unintended park position". Engine light did not come on until after issue happened. Dealership diagnosed and confirmed issue and engine warning light code P1B14-00. They re-flashed vehicle ECU due to recall and that did not resolve issue. They are suggesting completely new transmission. | Crash: No Fire: No | Unknown |
| Mar 2024 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| Feb 2024 | STEERING,SUSPENSION | The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue. | Crash: No Fire: No | Unknown |
| Feb 2024 | UNKNOWN OR OTHER | We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case. | Crash: No Fire: No | Unknown |
| Jan 2024 | AIR BAGS | Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Jan 2024 | STEERING,SUSPENSION | Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side. | Crash: Yes Fire: No Towed | Unknown |
| Dec 2023 | AIR BAGS | I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |