Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2020 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
23 Crash reports
5 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 23 crash reports, 5 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 64 complaints, with an average reported failure mileage of 27,099 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Jeep Grand Cherokee complaints?
23 Crash
5 Fire
9 Injury
0 Fatality
29 Towed
10 Medical attention
What are the most common 2020 Jeep Grand Cherokee complaint categories?
UNKNOWN OR OTHER 31
ELECTRICAL SYSTEM 21
ENGINE 21
POWER TRAIN 16
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
AIR BAGS 7
FUEL/PROPULSION SYSTEM 6
STEERING 6
ENGINE AND ENGINE COOLING 5
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2025 | POWER TRAIN,ELECTRICAL SYSTEM | UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed. | Crash: No Fire: No | Unknown |
| Mar 2025 | FUEL/PROPULSION SYSTEM | Water pump continues to have leak. I have replaced the water pump 3 times in the past year. | Crash: No Fire: No | Unknown |
| Mar 2025 | FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,AIR BAGS | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000. | Crash: No Fire: No Towed | 38,000 |
| Mar 2025 | ELECTRICAL SYSTEM | This is a known problem with Jeep. Service Shifter error message. I have had this repaired 3x and no one can seem to fix it. The car only has 50k miles on it. There are tons of message board stating that Jeep has a serious issue with their shifter module. Please get Jeep to do something about this. | Crash: No Fire: No | Unknown |
| Mar 2025 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | My vehicle started flashing my seatbelt light when I was driving and I was buckled and then my airbag light came on and my automatic start and stop light came on and have stayed on. I took it into Chrysler Dodge Jeep ram and they charged me $203 to tell me that I don’t have any shorts in the seatbelt wire harness and they found a O.L (over limit) indicating that I have a internal open within the seat, buckle itself,causing the codes and the lights on the dash and that it’ll cost $541.26 to fix and it is not covered under any warranty, even though I just purchased the vehicle eight months ago and I’m under the 100,000 miles and just approaching the first 5 years. I should be covered. Now my airbags will not work and neither will my auto on and off features. This is a safety concern that should have a recall on it or be covered by Mopar. | Crash: No Fire: No | Unknown |
| Mar 2025 | POWER TRAIN | Car running fine no indication there was a problem, no lights on dashboard or sound. Jeep stalled on highway and engine light came on. Shut car off completely turned it back on and able to move to a safe location. Turned off car again for some time and when turned back on shift gear will not move into drive, reverse neutral. Needed to get it towed to mechanic who diagnosed it as a failed transmission at 88,000 miles. Towed to dealer who confirmed failed transmission. Was able to get cost assistance through jeep for 70 percent of cost but see the recent recalls on jeep because of transmission I feel it should have been a total replacement especially at u der 100,000 miles | Crash: No Fire: No | Unknown |
| Mar 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate and experienced a loss of automotive power. Additionally, the temperature gauge raised abnormally and was almost indicating that the engine was hot(H). The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact stated that the engine was previously replaced due to the same failure. The failure mileage was approximately 90,000. | Crash: No Fire: No | 90,000 |
| Feb 2025 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | Driving down the interstate at 75mph, the vehicle all of a sudden lost the ability to accelerate and felt like it shifted into neutral. We were able to pull over to the side of the road safely and as we were getting out of the vehicle, we noticed flames shooting out from under the engine. My wife and I made it out safely and as we got about 100 yards away and looked back toward the vehicle, the entire front part of the vehicle was engulfed in flames. We sat along the side of the interstate and watched the vehicle burn for 20-25 minutes. We just had the vehicle in for service 6 days prior to get a new battery, a new aux battery, an advanced diagnostic, brake fluid exchange, and a fuel system service. The evening we picked up the vehicle from service, we got an email with a powertrain alert indicator. We then checked the app on the phone and everything in the powertrain section of the vehicle health report was green. I have several videos of the vehicle burning but it doesn't look like I can upload a video file. | Crash: No Fire: Yes | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM,AIR BAGS | Air bag sensor went off, took it to the dealer and they said it could be a loose wire. I do not feel safe driving the vehicle since there has been a recall for prior models due to a faulty sensor which could cause the airbags to malfunction in case of an accident. Also having problems with the screen delaminating. | Crash: No Fire: No | Unknown |
| Feb 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? Well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect. | Crash: No Fire: No | Unknown |
| Jan 2025 | UNKNOWN OR OTHER | Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park. Doing some research on this myself no help from Jeep I found that this could cause the tires to lock up because your Jeep thinks it was put into park as your driving causing a severe accident especially if your on the highway. I also found that you can stall instantly. Imagine having children in your vehicle on the highway and your Jeep just dies. I feel like this is a very serious safety issue that needs to resolved by Jeep. I've had my Jeep brought to a Jeep dealership 3 times now. Currently there as we speak. They have done extensive work to what "may" be causing the issue. They are now chasing wires. I've paid $800. out of pocket and my warranty has covered about 3k in parts. Jeep has been contacted by the dealer with no help or guidance. | Crash: No Fire: No | Unknown |
| Jan 2025 | POWER TRAIN,ENGINE | My check engine light came on so I took my car into the mechnanic. They noted the following: "Removed intake manifold and find cylinder three spark plug appears ok. Spin engine over to top dead center cylinder three. Pressurized cooling system and find combustion in coolant. Suspect vehicle needs new head gasket." The mechanic said that is a manufacture defect that they have seen with many Jeep vehicles. I called Jeep to inquire, and they let me know that my VIN number is not included in an existing recall for this same issue. The suggested that I reach out to the NHTSB to ask that my car be included in the existing recall. | Crash: No Fire: No | Unknown |
| Jan 2025 | ENGINE,FUEL/PROPULSION SYSTEM | My Jeep Cherokee has lost power twice. Once while idling at a red light and once while going 70 MPH on the Interstate. The gas pedal went to the floor without resistance and would not give any fuel to the engine. The lights were still on so I didn't lose power completely, but the engine was not responding. The recent recal 25V011000 sounds like what happened to my car, but the 2020 model is not included in the recall. I have taken it to the dealership, but they could not find anything wrong with it. | Crash: No Fire: No | Unknown |
| Jan 2025 | UNKNOWN OR OTHER | The same thing happened on our 2020 jeep grand cherokee as the recall for the other. We were on the highway and the car suddenly would not respond to acceleration. Like it lost power but it didn't it just stopped responding suddenly | Crash: No Fire: No | Unknown |
| Jan 2025 | UNKNOWN OR OTHER,VISIBILITY/WIPER | The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield. | Crash: No Fire: No | Unknown |
| Dec 2024 | STEERING | Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane. The problem has not been reproduced or confirmed at this time The vehicle or component has not been inspected at this time This was the first time in traffic | Crash: No Fire: No | Unknown |
| Dec 2024 | ENGINE | Car wouldn't shift into drive. Git car towed in was told possible cam shaft issues. Car has been back 3 more times for same issue finally Stellantis replaced cam shaft. Now same problems are occurring and Jeep wants me to pay to replace engine on a 4 year old car. | Crash: No Fire: No | Unknown |
| Dec 2024 | POWER TRAIN,UNKNOWN OR OTHER | The car will be driving and it all of a sudden stops and has all the lights on the dashboard coming on. Every single warning light coming on the car comes to a stop and will not move. This has happened three times and the dealership tells me they don’t know what the issue is. | Crash: No Fire: No | Unknown |
| Dec 2024 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Display panel - delaminating - ghost entries while driving. Temporary confusion leading to possible loss of attention. Eyes off the road? Vehicle always garage kept. No harsh heat or cold. Common problem being ignored by dealer/manufacturer. Very expensive repair! | Crash: No Fire: No | Unknown |
| Nov 2024 | EQUIPMENT | The contact's wife owns a 2020 Jeep Grand Cherokee. The contact stated that the infotainment system screen display had delaminated, and there was approximately a 1-inch-long bubble on the upper left edge, and on the upper left and upper right areas of the screen. The contact stated that infotainment screen display image was distorted, and the buttons were intermittently inoperable. The local dealer was contacted, and an appointment was scheduled for inspection. The vehicle was not yet inspected or repaired. The manufacturer was contacted, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000. | Crash: No Fire: No | 40,000 |
| Nov 2024 | SERVICE BRAKES | MARCH 2022 MILES 7713 08191002 MODULE ANTI LOCK BRAKE CONTROL 1 68442477ACMODULE ABS REPLACED VEHICLE WAS TOWED WOULD NOT START JUNE 2023 MILES 11325 089191002 MODULE ABS CONTROL 1 68442477AC MODULE ABS SYSTEM VEHICLE WAS TOWED WOULD NOT START NOV 2024 MILES 26543 08191002 MODULE ABS CONTROL 1 68442477AC MODULE ABS BRAKE SYSTEM VEHICLE WOULD NOT START VEHICE WAS TOWED THIS IS THE 3RD TIME IN 4 YEARS THIS ABS MODULE HAS BEEN REPLACED TOWED TO TOWN AUTO 5130 CAMP RD HAMBURG NY 14075 716 646 5200 I WAS UNABLE TO DOWNLOAD A COPY OF THE RECEIPTS FOR THE REPLACEMENT OF THE ABS MODULE X3 I CAN MAIL THEM TO YOU IF NEEDED. | Crash: No Fire: No | Unknown |
| Nov 2024 | FUEL/PROPULSION SYSTEM | There are times when I go to start the car and it will not start. It sounds like it is trying but won’t completely turn on. When I press the starter to the off position and then try again it works. We took it to the dealership and they said I need a new Fuel Pump. There is a recall for this but not on my vehicle. | Crash: No Fire: No | Unknown |
| Nov 2024 | SUSPENSION | Front ball joints went bad. Had to replace control arms and ball joints at 60,000 miles | Crash: No Fire: No | Unknown |
| Sep 2024 | UNKNOWN OR OTHER | UConnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other Stellantis vehicles but they will not repair. | Crash: No Fire: No | Unknown |
| Sep 2024 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. There were no warnings or other indications of a problem. I only learned what was causing these issues by googling the bubbles in my screen. Based on the research I've done since, it appears this problem will get worse, changing climate control settings, system settings, heater settings, entertainment (radio) settings, and "drive mode" type settings eventually. I have seen so many posts on it spanning multiple models and model years, all related to the same problem with the same symptoms, it should really qualify for a recall. I am afraid to let my soon-to-be 16 yr old drive my car because of the distraction this defect can cause, and there is no prevention or reasonable remedy. The screen has not been intentionally damaged, no wipes or other products have been used on it regularly, and it is kept garaged when it is not being driven. The vehicle is used in a normal manner -driving to/from work and practice on city streets and highways, and is not subject to abuse. From my research it is a manufacturer's defect in the screen itself, which can only be avoided or resolved by replacing the unit. If owners don't cause the issue, and can't prevent it by any kind of regular maintenance, training, or care, then it isn't an issue owners should suffer safety concerns or financial obligations over. | Crash: No Fire: No | Unknown |