Complaint volume
162 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Tucson Complaints
162 consumer-submitted complaints on record for the 2020 Hyundai Tucson, grouped by component category.
162 Total complaints
4 Crash reports
2 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, service brakes, hydraulic, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 2 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 30 complaints, with an average reported failure mileage of 30,309 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, service brakes, hydraulic, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Tucson?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Tucson
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Tucson complaints?
4 Crash
2 Fire
3 Injury
0 Fatality
8 Towed
3 Medical attention
What are the most common 2020 Hyundai Tucson complaint categories?
ENGINE 46
SERVICE BRAKES, HYDRAULIC 16
UNKNOWN OR OTHER 15
SERVICE BRAKES 12
UNKNOWN OR OTHER,BACK OVER PREVENTION 6
ELECTRICAL SYSTEM 5
AIR BAGS 4
UNKNOWN OR OTHER,ENGINE 4
ELECTRICAL SYSTEM,SERVICE BRAKES 3
FORWARD COLLISION AVOIDANCE 3
162 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2024 | ENGINE | I turned on a road that the speed limit is posted 55mph and I accelerated up to about 50 and suddenly my speed dropped back to about 10mph and the car began shaking and the engine light was flashing. There was absolutely no warning at all. I had left my house about 15 minutes prior and everything was fine while I was driving up until then. My engine failed. If I had entered an busy highway I would have most likely caused a Major Accident and been killed and/or killed others. It happened around 5:00 A.M. in the dark which was bad enough as I was alone on my way to work. I had it towed to the Dealership and they replaced the knock sensor and assured me that the car was perfectly safe now. But on Dec. 1,2022 I was driving on a 35 mph road and the car did exactly the same thing and I had to be towed again.This time after much arguing the engine was condemned and replaced. | Crash: No Fire: No | Unknown |
| Feb 2024 | ENGINE | The oil is burning up so fast. Every oil change that is within the mileage limits they tell me my car is bone dry. If the oil in my car runs out my car engine can blow up or it can stop working. The only way it has been reproduced is that every oil change for 2 years now they have told me it’s bone dry. It has not been inspected by manufacturer. They told me it would cost about $400 for them to even just check it out. There are no warning lights at all. | Crash: No Fire: No | Unknown |
| Feb 2024 | POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE | Jan '22 - Reported check engine light had begun to turn off and back on when gas tank was low. Feb '22 At 19k miles catalytic convertor reported failed for code (P0420), 3 way catalyst, upper and lower gaskets, and manifold all needed to be replaced - took 4 days Aug'23 called to request service for check engine light because it was coming off and on over periods of time. Scheduled for Sep'23 Sep '23 service reports new cat quoted for code P0420, I was not verbally informed by service advisor. 16 Nov '23 driving home and car starts to shake and is slow to accelerate, check engine light started to flash, car enters limp mode, could not drive safely on highway and waited hours for a tow. Codes P0420(cat convertor), P1326 (Knock sensor) 25 Nov '23 picked up car, had catalytic convertor, manifold gasket, knock sensor replaced. Drove 27 miles and car check engine light begins flashing again (P1326) on freeway while merging. Car hesitates, starts to slow, had to merge over to shoulder from far left lane as car had no acceleration. I felt unsafe to exit vehicle being 9 months pregnant. Waited 2 hours for tow back to service dept the same day I picked up vehicle. 8 Feb '24- picked up car from service department. They performed engine combustion chamber cleaning and reported excessive cylinder wall scoring. Service advisor feels confident this fixed the problem. I feel unsafe driving a car that has left me stranded multiple times on busy highways and freeways, especially with children. The manufacturer keeps replacing parts and cannot seem to diagnose issue, they keep repairing problems caused by a major issue that has not been diagnosed. | Crash: No Fire: No | Unknown |
| Jan 2024 | AIR BAGS | I was involved in a motor vehicle accident on January 14, 2024. My vehicle was struck head on, left driver side. The airbag did not deploy. I sprain my shoulder, fractured my chest rib, and have a knee contusion. My insurance company deemed my vehicle a total loss. I contacted Hyundai and they advised that because I did not currently have vehicle in my possession, they could not inspect it. I gave Hyundai the contact information to view the vehicle and they refused, stating they do not get involved with insurance company. My vehicle has not been inspected and my insurance claims representative is awaiting a call from Hyundai, to view vehicle at storage location. There were no warning lamps or other symptoms stating that the vehicle had an issue prior to the accident. My vehicle had a successful all points system check in May 2023, at a Hyundai dealership. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Dec 2023 | ENGINE | While driving down the interstate to go back to my college, I noticed a cloud of white smoke coming out of my exhaust. Seconds later, I no longer could accelerate and white smoke was also coming out of the engine. There were no lights on my dash at this point or at any point before this day. I quickly tried to get off of the road when I noticed my car was no longer going. I managed to get to the side of the road where finally my engine and oil light came on. I waited 2.5 hours for a tow truck on the side of the interstate, where I was barely off of the road. It was taken to the dealership where I bought it (since the car only has 32k miles on it) for a "hole in the engine" which is what I was originally told by the service department. Two days later, I received a phone call that there actually was no hole in my motor, and that the drain oil plug disappeared from my engine while driving, causing all of the oil to spill out of my engine that day on the interstate. Despite getting an oil change only 1500 miles ago from this exact dealer, they stated that the plug would have fallen out immediately after their service if it was placed back incorrectly. Hyundai stated this is now an "owner's problem" and that I was to call my insurance company to get an estimate from them because the dealership would not cover it since it was no longer a warranty issue. I called my insurance company who then got pictures from the dealer of the engine and a video. They then called me stating this type of damage is not covered under my policy, and that they would not pay for it. So here I am, stuck with Hyundai refusing to pay for a damaged engine even though the oil drain plug fell out, which inherently caused the damage, and despite having a 10 year/100k mile warranty on the motor. I found out there is an open investigation through the NHTSA about this exact issue and was hoping to receive clarity on what I can do. | Crash: No Fire: No | Unknown |
| Sep 2023 | ELECTRICAL SYSTEM | NHTSA should have a non-official recall warning for Hyundai vehicles that have this software based Safety Defect, which is some models don't have a Passive Engine Immobilizer, and the vehicles can be easily stolen by starting the engine with a USB cord. Thankfully Hyundai(recall) offered a free Anti Theft Software Update, and a steering wheel lock. I checked my VIN number with the Hyundai Dealership in Oregon, and they said my car already received the Anti Theft Software Update. The only reason I knew my 2020 Tucson had this issue, is because State Farm cancelled my insurance a month after I started paying for it. State Farm and Progressive currently deny new policies for vehicles without a Passive Engine Immobilizer. Also State Farm still denied my insurance after I got the software update. Affected Hyundai models from 2011 to 2021 that have standard “turn-key-to-start” ignition systems/without a Passive Engine Immobilizer, are the Accent, Elantra, Santa Fe, Sonata, Tucson, Genesis Coupe, Palisade, Kona, Venue. | Crash: No Fire: No | Unknown |
| Sep 2023 | AIR BAGS | Since earlier in year, continue to get airbag warning light. Stays on for few minutes then goes out. So today checking NHTSA website to confirm if a recall has been issued. As of this date 9/17/23… no information available. So not sure if there is a problem or why the light continues to come on and then off? | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Warning lights for Lane keeping, Blind Spot, ABS, Autohold, Foward collision systems came on and will not reset. Reports of this all over hyundai forums and owner fan pages (Facebook, etc). It can fool the driver into believing the car is about to be in an accident prompting panic response in drivers. | Crash: No Fire: No | Unknown |
| Apr 2023 | ENGINE | Traveling on the highway and the engine decelerated, oil pressure light came on briefly and then went off. The engine light went on. Was not able to accelerate past 50 mph. The car was hesitating and shaking. Had to change lanes and drive a distance to get to safe place. Engine starting knocking and got worse the longer it was driven. Was a safety risk as unable to go any faster than 50 miles per hour and hard to steer with car shaking. Car has 79,384 miles on it. Dealership states engine failure and that engine needs to be replaced. Car had burned up almost all the oil that had been replaced two months prior. Hyundai currently has a recall for this exact problem with their 2017 Tucson’s | Crash: No Fire: No | Unknown |
| Apr 2023 | SERVICE BRAKES, HYDRAULIC | The contact owns a 2020 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the contact smelled an abnormal odor and heard an abnormal sound coming from the vehicle. Additionally, while driving at an undisclosed, the vehicle jerked forward. Several unknown warning lights were intermittently illuminated. The contact related the failure to NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulics). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 31,000. | Crash: No Fire: No | 31,000 |
| Mar 2023 | AIR BAGS | The contact owns a 2020 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated intermittently. The vehicle was taken to the dealer, where the unit under the passenger’s side seat was replaced; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. | Crash: No Fire: No | 50,000 |
| Feb 2023 | SUSPENSION,SERVICE BRAKES | from time to time, when stepping on the brakes the whole front end shakes . when this happended i took the 2020 tucson back to the dealer to be checked out. I was told there was nothing wrong with it. and i was just not use to abs. I"m not stupid. i've had many , many cars and suv'''s, trucks with abs. this made me mad. and guess what, it still locks up. i | Crash: No Fire: No | Unknown |
| Feb 2023 | ENGINE | Check engine light came on for 2020 Hyundai Tucson; the vehicle has the 2.0 engine. I called Hyundai for service waited 3 weeks for service appt. Service ECM software update completed on 2/13/2023. On 2/15/2023 service light came on again. Advised Hyundai Service dept that the light was on again. There was a recall for 2019 2.0 engines for Exhaust Manafold Catalyst sensor. Advisor stated that bring it in 3 weeks and we will take it for a test drive. | Crash: No Fire: No | Unknown |
| Jan 2023 | ELECTRICAL SYSTEM | My vehicle was stolen due to not having an ignition immobilizer. There were no warning lights. Yes its a known issue | Crash: No Fire: No | Unknown |
| Dec 2022 | ENGINE | Engine light was flashing on and off in September 2022 I took it in to a Hyundai dealer in September and was told it was the Catalytic convertor. The catalytic convertor was replaced in October 2022, 2 weeks later the engine light was flashing and the car would not accelerate. I took the care that day to Freehold Hyundai where after keeping it for 3 days they said it was an issue with the oil filter. I have taking the car on a regular basis for all oil changes since in my possession. On December 25th as I was driving to my families house for Christmas the engine light again started flashing and the car would not accelerate. I was able to get the car back to my house. No one was available to call that day due to the holiday. I contacted Freehold Hyundai 12/26/2022 and had the car towed to their facility. On 12/27/2022 I was told the cars engine is failing and that they need to obtain authorization from Hyundai in order to get approval. This is a leased vehicle and does have warranty coverage but they are not able to confirm it can be fixed and cannot offer me a lender car. | Crash: No Fire: No | Unknown |
| Dec 2022 | FORWARD COLLISION AVOIDANCE | The contact's father owns a 2020 Hyundai Tucson. The contact's father stated that while driving at various speeds, the Forward Collision Avoidance message was displayed; however, there was no other vehicle nearby. The vehicle was taken to a local dealer, where it was diagnosed that an unknown sensor needed to be replaced; however, the contact's father was made aware that there was a backorder on the part. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000. | Crash: No Fire: No | 5,000 |
| Nov 2022 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | Both waning lights came on for lane assist and forward collision warning. I took the vehicle to the dealership. They said the camera was not working and I would have to pay $1700.00 to install a new one. It appears there are 2 separate cameras involved. I was asked if I struck anything. I did not and the camera in the grill is I damaged as is the forward collision camera in the rear view mirror. The paperwork I received from the dealer says “software error” I have not had the work done due to the cost. I was also told by the dealer that they are aware of other customers with the same problem. | Crash: No Fire: No | Unknown |
| Oct 2022 | EXTERIOR LIGHTING,SERVICE BRAKES | The left brake lights are on the vehicle remains on even when the brake is not pressed. | Crash: No Fire: No | Unknown |
| Sep 2022 | STRUCTURE | Peeling paint Paint started peeling away on hood, and now on roof. On a single drive to town about half the paint peeling from my roof. There’s also little bubble in various areas on the vehicle where the paint looks like it’s about to start coming off. Appears to be a manufacturer defect as they’ve had this same issue before with numerous models. | Crash: No Fire: No | Unknown |
| Aug 2022 | ELECTRICAL SYSTEM | When parked and car is turned off , if i don’t get out right away (key in ignition still or not) a “battery discharge warning” shows up on my display. | Crash: No Fire: No | Unknown |
| Jun 2022 | UNKNOWN OR OTHER,ENGINE | The car engine completely shuts down without warning. This has happened over a dozen times since last summer. The only thing we can think of was the ABS module recall work, but the dealership says everything is fine with the car and they cannot replicate. This happens when the car is at a stop, or sometimes driving slowly or turning. The engine gets quiet, the lights flicker, and then gas no longer works to accelerate. To fix this, we have to shift the car back to P, then turn the car off, then turn it on again, and then put it back into D. Sometimes this happens in the middle of live traffic which is unsafe. We have an active case with Hyundai America open about this issue since the dealers cannot identify and fix the issue. This is a high safety issue for my family and other drivers. The car is available for inspection. The frequency of this occurs about once a week (it used to happen 1-2 times per month but recently has been increasing.) | Crash: No Fire: No | Unknown |
| May 2022 | UNKNOWN OR OTHER | Vehicle was stolen in day light in Milwaukee area between 5 and 8 pm on 5/13/2022. Was aware of high theft but thought that it was safe do to the time I was there. Milwaukee pd didn't file the case in time and had Mukwonago pd show up at the house to question me about my car. We had 3 high school kids with us and 5 adults to verify the theft. | Crash: Yes Fire: No Towed | Unknown |
| May 2022 | AIR BAGS,UNKNOWN OR OTHER | Since mid to late December 2021 the Airbag light has come on roughly 4 to 6 or more times. The last time currently was 05/07/2022 after having had the "code cleared and a reset" done at the dealership of purchase. This reset took place at 10:27 am and the light came on again at 1:57 pm. The cost to me was $175.00. I feel this poses a safety concern though I was told "most likely the airbag would fail to go off". | Crash: No Fire: No | Unknown |
| Apr 2022 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES | While driving one evening, it was brought to my attention that my passenger brake light was remaining on, when I was not braking. A week later, both sides are on. This happens only if my headlights are on - automatically or if I manually turn my headlights on. The back center light will only come on when I high the brake pedals. Again, back brake lights on driver and passenger side remain on regardless of brake pedal is engaged. | Crash: No Fire: No | Unknown |
| Mar 2022 | ELECTRICAL SYSTEM | In September 2021 I bought the reference unit and on 4 different occasions I could not use it because it had no power. I took it to the dealer and they didn't find any problem, I used it again and again it ran out of power. It has currently been at the dealer for 5 weeks and they have not found the problem. I had a conversation with the previous owner and she told me that she had returned the unit to the dealer for the same situation. So far the dealer has not received an answer as to what is wrong with the unit. Nor have they provided me with a vehicle. This situation has affected my family since daily we are complicated about how to get to our jobs and schools. The dealer is Hyundai from Cupey, Puerto Rico PR-8838, San Juan, 00926 On April 16, 2022 dealer told us that they had solved the problem after being at the dealer for 7 weeks, dealer concluded that the car problem was the alternator. After using it for 2 weeks again on May 9, the car did not start and again were left without a means of transportation Consumer called a tow truck which took the bus to the dealer. THE CONSUMER STATED THE DRIVER'S SIDE GLASS WAS INOPERABLE. THE TAILGATE COULD ONLY BE OPENED MANUALLY, IT WOULD NOT RESPOND TO THE AUTOMATIC BUTTON. | Crash: No Fire: No Towed | Unknown |