Complaint volume
517 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Hyundai Palisade Complaints
517 consumer-submitted complaints on record for the 2020 Hyundai Palisade, grouped by component category.
517 Total complaints
13 Crash reports
6 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, engine, suspension. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 6 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 162 complaints, with an average reported failure mileage of 13,906 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, engine, suspension?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Hyundai Palisade?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Hyundai Palisade
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Hyundai Palisade complaints?
13 Crash
6 Fire
9 Injury
0 Fatality
14 Towed
5 Medical attention
What are the most common 2020 Hyundai Palisade complaint categories?
VISIBILITY/WIPER 98
ENGINE 63
SUSPENSION 49
UNKNOWN OR OTHER 45
SEAT BELTS 36
STRUCTURE 17
POWER TRAIN,ENGINE 15
ELECTRICAL SYSTEM 13
VISIBILITY 12
POWER TRAIN 11
517 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2023 | ELECTRICAL SYSTEM | n November 2022 my Hyundai Palisade was recalled because of the tow hitch being a fire hazard. I took my car in thinking that it was fixed. I didn't tow anything until March 2023 and when I went to hook up the u-haul I had rented it was not working. There was no power coming from tow hitch to make the break lights work on the u-haul. The company tested it to make sure it was my car and not the trailer and it was definitely my car not putting out any power. I took my car back into the dealership, and they let me know it was fixed again. In May 2023 I went to tow my jet ski and once again the lights did not work when I hooked it up. I took it back in and they said that I need a new wiring system and wiring harness, but they did not have it in stock. None of the dealerships had it. I started doing my own research and found out that this recall is the same thing for November 2022 and the reason the electric to my trailer wasn't working when hooked up to my Palisade is because back in November the fuse was pulled because of the fire hazard. Hyundai has repeatedly not been able to fix this problem. I bought my Palisade specifically for the towing capacity so I could tow small items around. I have not been able to use it. I have escalated my complaint to Hyundai USA, but no one seems to care to fix it. I have asked for a rental car to help me tow items, but they do not want to supply this or fix my car so I'm able to do it with my own car. Hyundai has had 7 months to get this fixed. This is ridiculous and very frustrating. I either need my car fixed as I am paying for something that I am not receiving or I need my car to be traded in for a new model that has towing capacity. | Crash: No Fire: No | Unknown |
| Jun 2023 | SUSPENSION | The self-leveling rear suspension on this vehicle has failed twice at approximately every 20,000 miles. I do not tow anything or haul heavy loads. It is a family transport vehicle that is primarily operated on smooth, flat paved roads in a suburban environment. The service writer at Don Moore Hyundai in Owensboro, KY advised that this is a very common issue due to poor design. The components require complete replacement. My personal research via vehicle interest/information forums seems to support this claim as many others have been experiencing the same issue. There is no warning that failure is imminent. The suspension makes a knocking sound, primarily at low speed. Ride and handling are negatively impacted, and the tires are subject to damage and premature wear. The vehicle is available for inspection and it is serviced at the aforementioned dealership. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | Engine is burning oil in excess. Vehicle Stalled out, 'chugging' and poor performance as well as a knocking sound from the engine compartment. Upon checking under the hood, vehicle was found to be over 2qts low on oil. My safety and those of other are put at risk from the stalling of the vehicle in daily traffic. Damage to the engine could result in vehicle failure while driving causing accident putting self and those in the vehicle or around the vehicle in harms way. Took in to an auto mechanic, advised this was a problem they have seen/been made aware of in similar vehicles of the same Make. Now having to continuously monitor oil levels. Vehicle is currently at approx. 72500k miles., sluggish driving started at around 70k miles, thought it was bad fuel. Vehicle died multiple times at around 72400 miles, heavy chugging/vibration of entire vehicle and noise from under the hood, sounded like a heat shield. Upon checking oil found over 2qts low. Upon adding oil, the noise stopped. chugging/stalling has not occurred. Went in next day for oil change and to check for leaks. No leak found, oil level had already reduced from the oil just added. Mechanic advised of increased oil burn which is known to the mechanics with Hyundai's. Prior to becoming aware of the problem, no warning lamps appeared, No leaks, no burning smell and no engine sensor or oil pressure warning light came on indicating a problem. Vehicle had started to run a little sluggish, assumed it was bad gas. Upon the vehicle stalling and noise being heard inspected further. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | Recall 235 was performed incorrectly by a dealership in Tacoma, WA. My Palisade 2020 has an OEM trailer hitch and wiring harness. The dealership completed the inspection in spite of the fact that the instructions say not to when there is an OEM hitch and wiring harness. The Tacoma dealership pulled the trailer fuses and my local dealership in Kirkland WA refused to do the harness replacement. They said Hyundai would refuse to pay for it. I am also trying to get the dealership I purchased the car from three months ago to do the install. But that is in another city. The updated 235 recall is now out with the repair procedure shown and I am having trouble getting dealers to do the harness replacement due to the fact that they say there are 0 recalls left to do for my Palisade. I need your site to show that the replacement recall (just issued) is needed for my car. It is Recall 23-01-044H and is an update of the original 235 recall. | Crash: No Fire: No | Unknown |
| Jun 2023 | TRAILER HITCHES,VISIBILITY | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Numbers: 22V627000 (Visibility) and 22V633000 (Trailer Hitches) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| May 2023 | AIR BAGS | I was involved In an accident, where the vehicle went into a ditch ( the ditch is deeper than 5 feet) and hit all the front and passenger side of the vehicle and only the steering wheel and legs of the driver airbags deployed, no other airbag deployed not the curtain airbag, not the front passenger. NON, ONLY DRIVERS LEG AND STERLING WHEEL. | Crash: Yes Fire: No Injuries: 3 Towed Medical attention | Unknown |
| May 2023 | VISIBILITY/WIPER | I was driving in a downpour today at approximately 11:30 am at 40mph when the driver side wiper stopped working. This is a verified recall issue which WAS REPAIRED on February 28, 2023. I was able to pull over safely into a parking lot until the weather calmed and then was able to very carefully drive home on side roads. | Crash: No Fire: No | Unknown |
| May 2023 | SEAT BELTS | The seatbelt is flush with the seat and does not allow for a safe and easy fashion to buckle our son in while in his booster seat. We can get it done, but it is extremely difficult and he cannot do it on his own. Upon doing some research, many people are now using seatbelt extenders to help with that issue, which is not allowed/rated for this use. I was considering it until I saw the potential danger involved. | Crash: No Fire: No | Unknown |
| May 2023 | VISIBILITY | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V627000 (Visibility) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer has been notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | TRAILER HITCHES | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the trailer hitch fuse was removed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Apr 2023 | LATCHES/LOCKS/LINKAGES | I have a 2020 Palisade Limited and I experienced trying to open my tail gate all three ways: with the key, the button inside vehicle and the auto tailgate release by standing near the rear with the key and all failed to open the tailgate. I had my husband hold the button inside while I forcefully pushed the tailgate from the inside and finally it popped open. Then I had an issue with closing it went part way down and stopped. I had to manually force the tailgate shut. I took it to the dealer and after inspection he said it was covered under warranty for 5 years or 60,000 miles as long as it had not been tampered with. The hydraulic lift on the passenger side had split exposing part of the coil inside. He ordered a new one on 4/13/23 and it will be installed the following week. The dealer said the never had this issue so I told him that I saw plenty of complaints on the internet before going to the dealer. I will say that I absolutely love my Palisade Limited. | Crash: No Fire: No | Unknown |
| Apr 2023 | FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION | The car will start but would not start moving. The adaptive system will turn on by itself and cause the car to stop moving forward. | Crash: No Fire: No | Unknown |
| Apr 2023 | POWER TRAIN,ENGINE | I am having 2 issues with my 2020 Palisade. First off, for the last 7 months I can feel some sort of slip in my transmission when I am between 40-60 mph. I took in in back in November to the dealership and they claim they didn’t find any issues that I could reschedule and drive it with one of the techs at another appointment. Fast forward, took it to a different dealership this week for a second opinion because it’s still happening and more frequent. They told me they felt it happen once. My car is still under warranty. They suggest a transmission flush, but it wasn’t covered under warranty. My second problem is I’ve been caught in heavy downpour storms. Two times my car check engine light comes on and my car goes in limp mode. Basically puts me stranded because the car won’t run. After a day of letting it sit and dry out, it will run and check engine light goes off. They suggest that moisture is getting into the coil and I need a new coil pack and spark plugs. While at the dealership I ask if between the two suggested repairs will it fix the issue. They told me they can’t guarantee me that it will fix the problem. They want to charge me $1700 for something not guarantee when my car is under warranty. Has anyone had these issues? I contacted Hyundai Corporate and my case is suppose to be escalated. | Crash: No Fire: No | Unknown |
| Apr 2023 | SUSPENSION | With about 47,000 miles of use the suspension became rough, mostly in the rear when driving. It is like you are driving with little to no shocks. The smallest bumps in the road you feel it and bounce in the seat. It used to be a very smooth driving car and very enjoyable to drive. This suspension problem is making it less than enjoyable and more difficult to drive. I spend more time looking at the road and avoiding things that could a rough drive. I have had vehicles in the past that had auto leveling systems and air shocks which has caused similar driving, so it may be a design problem. With this low mileage it should not be a ware issue. | Crash: No Fire: No | Unknown |
| Mar 2023 | ENGINE | The engine seems to be consuming oil and diminishing the oil levels before the required oil change period. This causes the vehicle to make loud noises, cause erratic error codes/issues, including stall while driving. This seems to be a common problem across Hyundai Palisades from 2020 model year when I looked up in Hyundai Palisade and Kia Telluride forums. I'm surprised there is no recall despite such a wide spread issue with this model. | Crash: No Fire: No | Unknown |
| Mar 2023 | ENGINE | Excessive oil consumption. Consuming 2 qts of oil every 1000 miles. Has been to the dealership 8 times in the last 15 months. 2 spark plugs from the same cylinder have failed leaving me stranded. My dealership and Hyundai Consumer Affairs continue to give me the run around with oil consumption tests and combustion chamber cleanings rather than admit this is a faulty engine. The first spark plug failed at 25k miles and the second one from the exact same cylinder failed 7k after. Blue smoke comes out of the exhaust frequently on engine start up which I have communicated this several time proving that their fixes aren't preventing the oil from leaking inside the combustion chamber. But they will insist that that I have to continue oil consumption tests, despite having 8 done on the car already. I do not feel safe driving this vehicle knowing that the engine can fail at me at anytime on the road | Crash: No Fire: No | Unknown |
| Mar 2023 | TRAILER HITCHES | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Mar 2023 | SEATS | Drivers power seat will not adjust back only forward. Function only moves back based on preset settings manual lever not working. | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM | There is a recall for the trailer hitch that has no solution. Hyundai just pulled the fuse and you can not pull a trailer which is why I purchased the SUV. | Crash: No Fire: No | Unknown |
| Mar 2023 | VISIBILITY/WIPER,VISIBILITY | Two cracks to windshield that started spontaneously from the upper and lower edges of windshield when vehicle was only a few months old. Both cracks immediately lengthened 2.5 to 3 feet within 15 minutes of crack starting. Multiple small chips over past 2 years that have not occurred in our other vehicles that are driven similar routes and distances. It is evident that there is a problem as so many other owners have complained of the same issue . With the ease in which these windshields chip and crack , it is very concerning for safety in that it would likely provide little protection in a crash and it likely does not meet safety standards. Based on the major cracks starting spontaneously on the edges, it could be a problem with the frame/structure as well as lack of strength in the glass. Steps should be taken to correct this issue before serious injuries or fatalities occur. | Crash: No Fire: No | Unknown |
| Mar 2023 | POWER TRAIN,ENGINE | I bought this car as a certified pre-owned, picked it up on January 18, 2023. This is our family car and we took it on a 350 mile each way road trip on Jan 27. Upon arrival to our destination, driving around the city I noticed a lot of white smoke coming from the exhaust. I checked the oil and there wasn't oil registering on the dipstick, so I added 5 quarts of oil to the car to get us home on Sunday Jan 29. Upon returning home, I got the car back to the dealer and they had it for a couple days but "couldn't replicate the smoke". The dealer began an oil consumption test based on Hyundai's instructions. Now I have to take the car back in every 1,000 miles to be checked. I picked the car up on Feb 9 and have continued to drive it around with white smoke coming out the back end in multiple scenarios: after sitting at a stoplight, stop sign, turning from a slow speed, or even starting to accelerate on the freeway after slow (not stopped) traffic. The engine knocks when accelerating after most turns, between 20-30mph. Not only is it embarrassing to have big white plumes of smoke at the back of the car, it doesn't feel safe for my family or good for the car to continue driving to get to 1,000 miles and go have it checked for the next 4,000 miles. Hyundai certainly knows of the problems and are making me "prove" issues through their oil consumption test. Meanwhile, I drive a car that has horrible exhaust fumes, and causes safety concerns as it could stop running anywhere, anytime. | Crash: No Fire: No | Unknown |
| Mar 2023 | ENGINE | My wife and myself were on a little road trip and the vehicle lost power while on the freeway. It wouldn't go over 60 mph which was concerning as we were in the middle of freeway traffic. I managed to get to an exit and shut off the vehicle. I restarted it and it seemed to be fine. We continued to where we were going and on the way home, the same thing happened, again at freeway speeds. I was able to exit again, turned the vehicle off then restarted and it was ok. We were almost home and it shut off, while driving which is exciting but not in a good way. It restarted and ran fine. It did throw an engine code this time. It said it was a fuel pressure issue. A few days later we figured we should take it by the dealership, which is two hours from our home, and my daughter, my wife and myself headed that way. On the way while driving 60+mph the engine came apart. The cabin filled with smoke and it was hard to steer and brake on top of not being able to see. The engine had multiple holes in it. We had it towed to the dealership and they said the engine wasn't covered as we had the services done at a shop local to us (services were all documented). I've been around engines and cars my entire life and am a mechanic and have never seen a vehicle with 100,000 miles have an engine fail this badly. We're having to put a new engine in just so we can get rid of this car as I don't fill it's safe for my wife or kids to be in with these issues and a manufacturer that just shrugs it off when their product fails this badly. We've spent the last several weeks between the dealer and manufacturer trying to get resolution but nothing. It's our fault this happened they said. If we had only gotten it serviced by them then this wouldn't of happened. I'm pretty sure that's not how it works. | Crash: No Fire: No | Unknown |
| Mar 2023 | STEERING | When the steering wheel is turned completely to one side or the other there is a loud thud and the steering wheel "bucks". It has momentarily locked once. This is dangerous when driving. The Hyundai service center verified the issue. Advised not to turn the wheel all the way over and to disengage the auto engine idle. They said it was due to voltage issue. A copy of the service report is attached. | Crash: No Fire: No | Unknown |
| Feb 2023 | TRAILER HITCHES | The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Feb 2023 | POWER TRAIN | There were signs before it even happened. The gear got stuck in 5th gear and couldn't go up or down. Even after that, the shock and gear did not engage properly when shifting gears. That day, while driving at 40 miles, the gear shifted out and didn't engage any gear. I turned on my emergency lights, parked on the shoulder, turned off the engine, and then started again to get into gear and drive. After driving for about 5 minutes, the same symptoms occurred. brewed in the same way. I was so scared I drove slowly to the dealer | Crash: No Fire: No | Unknown |