Complaint volume
506 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford F-150 Complaints
506 consumer-submitted complaints on record for the 2020 Ford F-150, grouped by component category.
506 Total complaints
17 Crash reports
3 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, engine, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 17 crash reports, 3 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 211 complaints, with an average reported failure mileage of 45,377 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, engine, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford F-150?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford F-150
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford F-150 complaints?
17 Crash
3 Fire
11 Injury
0 Fatality
22 Towed
9 Medical attention
What are the most common 2020 Ford F-150 complaint categories?
POWER TRAIN 160
ENGINE 55
UNKNOWN OR OTHER 35
VISIBILITY 32
ELECTRICAL SYSTEM 28
VISIBILITY/WIPER 15
POWER TRAIN,ENGINE 14
FORWARD COLLISION AVOIDANCE 7
STRUCTURE 7
SUSPENSION 7
506 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford F-150. The contact stated while driving at various speeds, the transmission was not shifting correctly. The contact stated that the transmission was shifting hard, and the vehicle jerked abnormally. The contact stated that the engine revved high during the failure. The contact stated that while starting the vehicle there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Wyatt Ford (3471 Grant Hwy, Manistee, MI 49660); who confirmed that the transmission was the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000. | Crash: No Fire: No | 35,000 |
| Jun 2025 | POWER TRAIN,ENGINE | Ford 10r80 Transmission slips or revs for long period of time before banging into gear when accelerating. When accelerating and merging onto the highway I am unable to merge and accelerate to highway speed without the risk of being rear ended by oncoming vehicles already at highway speed. The vehicle has been inspected and confirmed that the transmission needs to be replaced. No other lights and absolutely not warnings at any time before problem started. As per TSB 23-2250 and several earlier TSB on this transmission, having a known defect, Ford should escalate this to a recall and compensate owners for the expensive repair when the vehicle should have plenty of more life in it. | Crash: No Fire: No | Unknown |
| Jun 2025 | UNKNOWN OR OTHER,ENGINE | Exhaust manifold leak due to factory turbo mounting and bolts issue. Due to improper amount of bolts in rear of exhaust manifold where ford designed the turbochargers to mount to there is warping of the exhaust manifold and the mounting bolts break off due to heating and cooling with the turbochargers weight. Very common issue with the f150, causing exhaust leaks and possible carbon monoxide to leak into cabin. This is a dangerous design flaw that owners should not have to pay out of pocket to repair due to fords poor engine design flaw. Ford should have to recall the engine manifolds | Crash: No Fire: No | Unknown |
| Jun 2025 | ENGINE | Time Line for the problem: 10/14/2024 Oil Change completed by Joe Myers Ford @69,392 miles [XXX] Check engine light comes on; solid; not blinking;01/20/25 Immediately took vehicle to Joe Myer, within one mile;01/20/25 Requested service advisor, Brandon P to check vehicle; was told it would be 5 days before anyone was available to look at the vehicle 01/20/25 Immediately took vehicle to Cliff Auto Repair, approx 3 miles. They checked the oil level and found no oil on the dip stick. They emptied the oil and found only 3 quarts was in the crankcase; approximately 5.5 quarts low. They completed the oil change an topped off the oil Per the technician, the oil was not burnt. Per comment on receipt "it appears oil was not filled to correct level on last oil change 01/22/25 Took vehicle back to Joe Myers to be checked for excessive oil consumption 01/22/25 Received estimate for repair service 01/23/25 Picked up vehicle Repairs completed: (1) oil change (2) Reprogramming PCM (3) Replaced dipstick; was told to return after 3000 miles to be checked again 03/20/25 Brought vehicle to Joe Myers at 3000 miles; was told after inspection that entire engine replacement was necessary at a cost of $11,007.10; Service Advisor, Kevin Ryan said Joe Myers was not responsible for the damage 04/10/25 I was referred to Service Manager, Phillip Martinez. He referred me to the Ford Motor Company to ask for good will. He gave me the number to call and said that was all he could do 04/11/25 Mr. Martinez told me he would check with Ford good will himself on my behalf 04/16/25 Ford agree to pay $5000 total 05/01/25 I received the vehicle back from Joe Myers with the engine replaced; paid $5,369.19. The vehicle has been "inspected" by Joe Myers at minimum 10 times since purchase. Why was the Technical Service Bulletin from Ford (TSB)19-2365) completely ignored thru all 10 inspections? I also suspect that Joe Myers technicians did not fill it with oil. I should be reimbursed for either reason INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Jun 2025 | ENGINE | The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine, followed by a rough idle. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related to the failure to Ford Campaign Number: 21B10. No further information was available. The failure mileage was approximately 100,800. | Crash: No Fire: No | 100,800 |
| Jun 2025 | STRUCTURE,TIRES | The contact owns a 2020 Ford F-150. The contact stated upon attempting to replace a flat tire with the spare tire, the contact noticed that there was a hole in the spare tire. The contact determined that the mufflers had burned the spare tire due to the spare tire location in the vehicle. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The manufacturer informed the contact that the VIN was not included in a related recall. The vehicle was not diagnosed or repaired. The vehicle remained in a parking lot. The tire had not been replaced. The failure mileage was approximately 65,000. | Crash: No Fire: No | 65,000 |
| Jun 2025 | SERVICE BRAKES | The passenger side front brake overheated while driving at highway speed. We stopped the truck after smelling the burning odor. The rotor was blue and radiating heat. The driver's side appears normal. Inspection revealed the lower caliper piston was stuck. The piston boot was removed and significant corrosion was found. Truck has 60,000 miles. We are the original owners. | Crash: No Fire: No | Unknown |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford F-150. The contact stated while driving approximately 10 MPH, the vehicle jerked abnormally before downshifting with the accelerator pedal depressed. The contact stated that there was an abnormal sound coming from the transmission while shifting into gear. The contact stated that the messages "Power train Fault”, “AWD Malfunction" and "Schedule Service" were displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed with a transmission failure. The contact was informed that the transmission needed to be replaced. The contact stated that prior to the failure; the vehicle was taken to the same local dealer where a transmission oil flush was performed; however, the failure occurred. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train); however, the VIN, nor the model year was included. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000. | Crash: No Fire: No Towed | 82,000 |
| Jun 2025 | VISIBILITY,BACK OVER PREVENTION | The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 200,000. | Crash: No Fire: No | 200,000 |
| Jun 2025 | PARKING BRAKE,LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford F-150. The contact stated that while operating the vehicle, the message "Parking Brake On" remained activated. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. Additionally, while operating the vehicle, the message that the rear driver’s side door was ajar was displayed. The vehicle was taken to the local dealer who replaced the instrument cluster, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 76,620. | Crash: No Fire: No Towed | 76,620 |
| Jun 2025 | POWER TRAIN | The contact owns a 2020 Ford F-150. The contact stated that while driving with the cruise set at approximately 65-70 MPH and passing in the left lane, the accelerator pedal was depressed and there was an abnormal clunking sound while downshifting. The contact pulled over and restarted the vehicle. The contact stated that the “WRENCH” symbol was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P07F7 - Indicating a failure with the 10th gear in the transmission. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. No assistance was provided. The failure mileage was approximately 65,000. | Crash: No Fire: No | 65,000 |
| Jun 2025 | POWER TRAIN | I have a 2020 F150 with just over 58,000 miles. I work from home, and do not tow. While driving up a four lane highway to Boone, NC, my vehicle's transmission appeared to get 'confused' and threw a fault. I took my truck into a dealership to have the issue resolved, and was told that I needed an entirely new transmission because the CDF drum was failing to the tune of almost $10,000. I have brought the issue of hard shifting, and the transmission slipping up to Crossroads Ford of Kernersville previously, but they have refused to look at it because of it was not throwing a code. I called Ford, and they stated that the vehicle would have to encounter a total failure with the transmission before they would look at it. They referred to me driving on a four lane highway to a higher elevation as extreme driving conditions. [XXX] was built in 1930, which is they road they referred to as 'extreme'. From there, the manufacturer told me that they would cover 40% of the repair. To me, this indicates a known issue with the vehicle's transmission and CDF drum and requires a recall to be issued by Ford Motor Company. This is a known issue amongst many F150 owners, and a simple google search will show that many drivers have experienced this. This has been addressed by TSB 22-2428, but Ford should be responsible for manufacturing a defective product. I do not tow, do off-road activities, and I work from home. There is no scenario where my actions should cause this type of failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | SUSPENSION | With 72,000 miles the driver's side spring broke just setting in our driveway. Unknown to my wife who drove it 7 miles to work with a broken suspension spring. Within 200 miles the other spring broke on the passenger front while going down the road. Didn't hit a bump and was going straight. This one also snapped with no notice and i had visually inspected it days before. We were going 15-20 mph when it broke and were able to safely pull off the road. Unheard of them breaking when the vehicle is only driven on the paved roadways and not off used off road. Cost approximately $1,200 to just repair the driver front at a shop. | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | At 63mph my transmission started shifting erratically between gears, jumping into 1st gear twice. The transmission is being repaired by Ford at my expense now. There were no warning lights or previous indications. The 10R80 transmission is dangerously flawed and should be recalled by Ford | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE | The contact owns a 2020 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold start. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under Ford Campaign Number: 21N03. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for the VIN to be added in a recall. The failure mileage was approximately 137,000. The VIN was not available. | Crash: No Fire: No | 137,000 |
| May 2025 | POWER TRAIN | 2020 Ford F-150 with 62,400 miles and a 10 speed automatic transmission. Transmission has failed! The truck is at Bill Brown Service in Livonia, Michigan. At 62,200, the transmission was not engaging and disengaging when ever it wanted to. This has happened several times and resulting in inability to drive and control the vehicle. This had happened previously over the past few weeks but only in a parking lot or the driveway. Now it is happening every time the vehicle is driven. Ford said the repair would be $3,500 to $4,500. They have offered me a discount and my portion would be $1,600. This truck has never towed a trailer, never had a hitch in the receiver and been offroad or barely on a gravel road. All maintenance has been done to this vehicle and was due for transmission fluid replacement. Ford should bare all of the cost for the transmission repairs and should recall this transmission before someone gets injured. I have the same transmission in a Ford Explorer that has had to be worked on two or three times now. Thank you for your consideration in this matter [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE AND ENGINE COOLING | The contact owns a 2020 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the vehicle reached normal operating temperature, the rattling ceased, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. | Crash: No Fire: No | Unknown |
| May 2025 | ENGINE | I was driving on Loop 610 with stop and go traffic and after a lot of restarts the engine almost did not restart. If it would have not restart I would have been trapped in traffic in a mid lane which would have resulted in a various dangerous situation. Ford needs to install a switch to allow owners to disconnect the device that kills the engine when you stop. We are getting ready for hurricane season and based on past history if we have to do a mass evaluation we have vehicles with this devise that could result in blocking traffic and not allow people to evacuate result in potentially many lives lost. | Crash: No Fire: No | Unknown |
| May 2025 | FORWARD COLLISION AVOIDANCE | The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, the messages "Front Camera Malfunction" and "Pre-Collision Assist Not Available" were displayed. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 115,000. | Crash: No Fire: No | 115,000 |
| May 2025 | SUSPENSION | After completing a 200-mile highway drive with my family in the vehicle, I performed a routine visual inspection of the undercarriage. During this inspection, I immediately noticed that one of the front coil springs appeared to be off-center in relation to the shock assembly. Upon closer examination, I discovered that both front coil springs had shifted significantly out of position. Even more alarming, the coil spring on the passenger side had a complete fracture—it was fully cracked through. In addition, the misalignment of both springs had caused visible damage to the shock bodies, suggesting metal-on-metal contact had been occurring during operation. This is not a wear-and-tear issue or a cosmetic concern—this is a catastrophic suspension failure on a relatively new and well-maintained vehicle. Coil springs are a critical structural component designed to support the weight of the vehicle, absorb shocks, and maintain proper handling and ride height. A complete failure of one coil spring, coupled with misalignment of both, indicates either a serious design flaw or material defect. Had this failure progressed during our highway drive, especially at speed or during an evasive maneuver, the consequences could have been tragic—not only for my family, but for other drivers on the road. The loss of suspension integrity at highway speeds could lead to sudden loss of vehicle control, steering instability, or even a rollover. The fact that this occurred without any warning signs (no abnormal noises, ride quality changes, or handling issues were noticed prior to inspection) makes it even more concerning. This type of failure should not be happening on a modern pickup truck, especially one marketed for its toughness and reliability. I am filing this complaint in the hope that NHTSA investigates whether this is an isolated incident or part of a broader issue affecting other 2020 F-150s. If other vehicles are at risk of similar suspension failures, this poses a serious publ | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | Ford F150 Mileage when 10R80 Transmission Failed: 66,195 New 10R80 Transmission Replacement of Original Factory 10R80 Transmission installed on September 20, 2024 Original 10R80 Transmission Failure Date: [XXX] Brand New 10R80 Transmission Installed: September 20, 2024 2nd Incident Malfunction of New Replacement 10R80 Transmission: [XXX] 3rd Incident Malfunction of New Replacement 10R80 Transmission: [XXX] My 2020 Ford F150 transmission failed on [XXX], on [XXX]. The truck lost power and the transmission was shifting erratically. Upshifting and downshifting and the engine revved up. A Warning Light came on as a transmission failure. I was driving in a construction zone without shoulders, so the experience was terrifying for my Wife and I when the transmission failed. There was an emergency turn off and I pulled my truck off the highway and looked underneath and saw the entire underside of the truck covered with transmission fluid. When the 10R80 transmission failed, the mileage on my 2020 Ford F150 was 66,195 miles. The powertrain warranty on the vehicle is up to 60,000 miles. Ford Motor Company and the Ford Dealer offered no financial help to replace the factory original failed 10R80 transmission. On September 20, 2024, I paid Front Royal Ford $8,756.13 for a new transmission and installation. My assessment is that the transmission failed when driving up a mountain for several miles at a steep grade. On [XXX], the new transmission installed started acting very erratically and the transmission disconnected from the engine and a total loss of power occurred. The transmission randomly started downshifting and upshifting. Transmission fluid leaked from the new transmission. The 2020 Ford F150 was put in the Service Department of Front Royal Ford, and they could not replicate the problem and told me to pick up the vehicle. | Crash: No Fire: No | Unknown |
| May 2025 | POWER TRAIN | Transmission routinely drops from 4th to 2nd rapidly decreasing speed (~40 to 20 mph) with loud clink. Maybe one day it will lock up. Took it in for warranty: “It will progressively get worse until just outside of warranty, then we’ll replace the transmission.” | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | Transmission is being replaced for a 2nd time due to erratic downshifting at highway speeds. Going from 10th to 1st to 5th and back to 10th gear. Then loss of power. | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | Transmission shifting erratically between gears, sometimes shifts hard enough to jerk the truck. I have searched Ford owner databases and this is a common problem with the 10R80 transmissions | Crash: No Fire: No | Unknown |
| Apr 2025 | POWER TRAIN | The contact owns a 2020 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle jolted into gear, prompting the contact to return to the residence. After arriving at the residence and shifting the vehicle into park, upon releasing the brake pedal the vehicle briefly started to roll away. The contact also heard an abnormal humming sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 26,000. | Crash: No Fire: No | 26,000 |