Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2023 | STRUCTURE | Driver door spot welds where hinge attaches to the door has came loose and popping. It was interfering with the function of the window rolling up and down. We used screws to reattach because i was informed when I contacted dealer, they would not cover it because it was out of warranty. It doesnt interfere with the operation of the window now but it is still popping every time you open/close the door. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | The Driver, left front, door has a bracket that makes a popping noise when the door is opened fully and when it is being closed. The vehicle has not been to a dealer yet for repair. We're in the process of making an appointment now. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | A week and a half ago, as I opened my driver's side door on my 2020 Ford Escape, i heard a clunking and popping sound. As I examined closer, I noticed that the door hinge limiter was rattling and the hinge pin was moving, along with the sound. I took it to my nearest Ford dealer to get it investigated (Academy Ford, Laurel MD) and they determined that indeed, the welds for the door hinge had broken, ad that the broken part was bumping up against the window regulator, thus the sounds. There was a TSB for this from Ford, covering the same thing, for commercial trucks, but they had also seen this start to happen on Ford Escapes as well. Because I'm still under bumper-to-bumper warranty, my door will be replaced for free, but this car only has 18K miles on it, and it shouldn't be happening at all. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated the welds fractured on the front driver’s side door. The contact stated that the front driver’s side door and window failed to close properly. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,800. | Crash: No Fire: No | 37,800 |
| Jul 2023 | STRUCTURE | The inside wheel boot fills with water and boot liner gets moldy causing breathing issues. It is apparently a known issue and Ford has no resolution. I also have a driver's side window that has issues since the day I bought and all the Ford dealership quick fixes has not resolved the issue. They reset the up/down of the windows and it keeps going out of alignment so that when then window is pushed up it overshoots the sensor and comes back down. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE,UNKNOWN OR OTHER | At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | Driver door detached from body by normal opening the door. The window is unable to lower down and the door is unable to be opened and closed. It seemed the door was attached by three small welded spots which seemed unsecured due to the doors natural weight. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the weld on the driver's side front door had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was determined that the door weld check unit had fractured. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000. | Crash: No Fire: No | 60,000 |
| Jul 2023 | LATCHES/LOCKS/LINKAGES,STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that he noticed six holes and one large crack located on the front driver’s side door. The contact then stated that the weld hinges had also cracked. The vehicle was taken to the dealer where it was diagnosed that the top center hinge had fractured from the spot weld and needed to be replaced. The contact was then advised to take the vehicle to an auto repair shop for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 47,767. | Crash: No Fire: No | 47,767 |
| Jul 2023 | STRUCTURE | The driver side door pops and cracks when opened and is difficult to open and close now. I am concerned that I will not be able to open or close, and if I cannot close my door I cannot put the car into gear so I am concerned that there will be multiple different opportunities to leave me stranded. I have pictures of both driver side and passenger side doors showing that the weld on the driver side door are all broken off. I cannot afford to fix this problem myself and also it is nothing that I have done to this vehicle to cause this problem. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | Drivers door began making a clunking/popping/scratching noise when opening without incident or cause. Window will only roll down approximately 4 inches. No warning lamps or messages present. The noise and the metal on metal feeling when opening or closing is getting worse and the door is getting harder to close. I am worried it may fall off at anytime, or if it is repaired that it will be replaced with the same defective materials and will happen again at anytime. It may be inspected on request. | Crash: No Fire: No | Unknown |
| Jul 2023 | STRUCTURE | Vehicles driver door check arm failed and it appears to have detached. A loud popping sound can be heard. Occurred at 64,500 miles. No collision and no inappropriate use. | Crash: No Fire: No | Unknown |
| Jul 2023 | LATCHES/LOCKS/LINKAGES | The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound and opened independently. The vehicle was taken to the dealer and diagnosed with a front driver's side arm assembly fracture. The contact was informed that the door and arm assembly needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 65,000. | Crash: No Fire: No | 65,000 |
| Jul 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | Spot welds broke off of the door limiter. Took it to ford while under warranty at 34,000mi and they could not fix due to mechanics strike. Came back after the strike and was told that since the vehicle is at 36,800 miles they would not cover it, even though they had info that I was there before the warranty ran out. They did remove the part so it would not break the glass but it left the door sagging and out of alignment. | Crash: No Fire: No | Unknown |
| Jun 2023 | POWER TRAIN,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active. | Crash: No Fire: No | Unknown |
| Jun 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | The check arm door makes a strong creaking/cracking sound as the door is opened and closed. This is believed to be due to cracked spot welds in the check arm assembly. It creates an inability to roll down the window all day and I fear further damage if this is unable to be fixed through a recall. | Crash: No Fire: No | Unknown |
| Jun 2023 | UNKNOWN OR OTHER | Fluid leaks onto drivers foot while driving. Was told by ford mechanics it’s a known problem and normal for the make and model of car | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that there were three holes in the front driver’s side door. The contact stated that while opening and closing the front driver’s side door, she heard abnormal clunking and popping sound. The contact stated that her son used WD-40 to lubricate the hinge and noticed that the hinge was fractured. Additionally, the contact stated that the driver’s side window failed to roll down completely and the front driver’s side door failed to open or close properly. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 50,000. | Crash: No Fire: No | 50,000 |
| Jun 2023 | POWER TRAIN | AWD Fault Service Required message on screen which then triggered multiple other warning messages such as auto start and stop disabled, traction control is disabled, AWD is no.longer functional and neither is my cruise control. Ford already had a recall because of this issue but mine was not included. I tried to do a powertrain warranty claim but they said The AWD modual isn't part of the powertrain. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,STRUCTURE | At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without human intervention. Then, if it was lowered, you may have to help guide the window back up to the top using the button and pulling the window upward. I do not know if this issue affects the integrity of the door, and if it is at risk of becoming dislodged. I took it to Ford who wanted to charge me to replace the door, which I have not yet done. There is a communication number and an NHTSA ID number, but so far Ford is not doing the right thing by having a recall for this defective engineering and safety issue. NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150 | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the driver's side door hinge welds were fractured. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door and hinges needed to be replaced. The mechanic informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted and provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 35,900. | Crash: No Fire: No | 35,900 |
| Jun 2023 | STRUCTURE,UNKNOWN OR OTHER | Door guide hinge failed where the guide hinge is "welded" (glued) to the internal frame of the door, causing the door to sometimes not to close, window to stop lowering, and inoperable lock. Shockingly not covered under warranty | Crash: No Fire: No | Unknown |
| Jun 2023 | STRUCTURE | Drivers door started making grinding noise when opening and shutting. Found all six spot welds broke. Car has less than 29000 miles on it and just out of warranty. Dealer said Ford wants the door replaced. Cost me 1,880.00 dollars to replace. Highway robbery!. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |