Complaint volume
1436 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Ford Escape Complaints
1436 consumer-submitted complaints on record for the 2020 Ford Escape, grouped by component category.
1436 Total complaints
19 Crash reports
3 Fire reports
22 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 19 crash reports, 3 fire reports, 22 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 305 complaints, with an average reported failure mileage of 45,215 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Ford Escape complaints?
19 Crash
3 Fire
22 Injury
0 Fatality
30 Towed
9 Medical attention
What are the most common 2020 Ford Escape complaint categories?
STRUCTURE 503
UNKNOWN OR OTHER 188
POWER TRAIN 110
FUEL SYSTEM, GASOLINE 80
ELECTRICAL SYSTEM 38
STRUCTURE,UNKNOWN OR OTHER 34
ENGINE 30
LATCHES/LOCKS/LINKAGES 26
FUEL/PROPULSION SYSTEM 18
VISIBILITY/WIPER 18
1,436 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2023 | STRUCTURE | Cracked or broken spot welds in the left front door at the check arm attachment point, popping noise” when the door comes open and the door can be unable to latch when closed or can suddenly come open when it had been closed. Window would not go completely down | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound and the contact had difficulty while closing the door. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the entire door needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 39,000. | Crash: No Fire: No | 39,000 |
| Sep 2023 | STRUCTURE | The driver door began making a loud popping noise when I would open and close it. About a week after I noticed the popping sound, the driver door wouldn’t close. Upon further inspection I realized that the spot welds on the door assembly bracket have broken. I had to position it carefully so that I could close my door all the way. My driver side window will only go down about 4 inches now. There were no lights indicating any issues with my door. If I open my door all the way then it won’t close again, the broken door assembly bracket prevents it from closing. As it is a Sunday morning, I have not had this issue inspected at the dealership yet, but I plan to call first thing in the morning to have it looked at. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | On my 2020 Ford escape the drivers door pops when I open and close the door. It is at the point right now I must pull the door in very hard and push it out very hard to open. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Okay so on the first of September I noticed my driver's side door was squeaking and this thing you know couldn't shut it and my spot welds were gone and pretty much my doors just hang in there and I'm going to send pictures for you I can't drive my car I had to drive from south Carolina to West Virginia | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Driver door hinge arm started cracking and popping when opened fully. Automatic window will not roll down. Car was a lease still under 36000 miles when reported. Purchased vehicle with knowledge that other of the same make model and year were recalled. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | The weld that holds a mechanism for the door has broken loose. Making cracking sounds and hindering the door to close properly. Also the windows will not go down. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | Spot welds on drivers door check arm failed completely leaving the check arm disconnected from the door. The window no longer opens and the door is hard to open and close | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | The contact leased a 2020 Ford Escape. The contact stated that whenever the driver’s side front door was opened or closed, there was an abnormal clunking sound coming from the door. The vehicle was taken to the dealer where it was diagnosed and determined that the front driver’s side door weld had fractured, and the front driver’s side door needed to be replaced. The contact was then informed by the dealer that the front driver’s side window might fail to open and close as needed due to the door weld fracture. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. | Crash: No Fire: No | 25,000 |
| Sep 2023 | STRUCTURE | I had a week of squeaking from my door, which I figured it come from the 3 digit high temperatures. The week afterwards I was headed to my car to leave out and my door wouldn't shut all the way and had a loud pop sound everytime I opened the door. My vehicle has never been hit and the research I did made me realize I am not the only one with this issue. It is a safety concern and Ford should consider this as a recall. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE,UNKNOWN OR OTHER | The drivers door made a loud pop when opening and it is now difficult to close and to open. it scrapes and pops out of place along the hinge and on the inside of the door. at one time it was not shutting at all. Hopefully it will not do this again, but something is broken. I was travelling when this happened with a passenger in my car and if m y door would not have shut at all i was far away from home and it would have been a huge inconvenience! I took my car to the dealer i bought it from in my town and he took a video of the noise it makes and the difficulty shutting and opening. He then called me the next day after talking to the techs that they are aware of this happening to some of the Escapes and i will have to seek a private shop to get a new door as he says this is not covered under warranty. This is preposterous and i cannot believe there is not a recall on this issue after i have read about this issue online and it is happening often. There was no warning, just a pop and immediately problems getting the door open and closed. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Welds holding door check to inside of the front driver side door broke. | Crash: No Fire: No | Unknown |
| Sep 2023 | FORWARD COLLISION AVOIDANCE | While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working, auto hold not working, advance auto trac needs servicing, see manual, get system serviced. The cruise, or speed control also stopped working. We drove 1,100 miles with all of this going on trying to get back home. We went to have it checked out at tje dealer on 9/5/2023. We found out it is not under warranty. It cost us $195 for the computer to tell us it is the AWD module and, Ford wants another $800 to fix it. We found an article at Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair – Ford https://ford.oemdtc.com/7846/customer-satisfaction-program-21b19-awd-module-replacement-2020-2021-ford-bronco-sport-escape-lincoln-corsair. What can we do? Help please. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | spot welds on door check arm pulled out. is affecting operation of window. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | On Sept.3, 2023 I went to my car and opened the driver's door, there was a creaking sound I never heard before, I thought someone had hit it in the parking lot but there was zero damage to the outside of the door. As I opened and closed it a few times, the sound got worse and after a few times, it hardly closed. When I went to shut it, I had to almost force it to close. This is a problem, and it came out of, nowhere. It is certainly a safety concern. On the morning of Sept. 4, 2023 I had my boyfriend look at it and he could see where the problem is, it's the hinge area on the driver's side towards the front of the door, where it attaches to the car. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | There is a popping sound when opening and closing driver door. It appears some spot welding has broken. Also driver door window will not roll down all the way. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE | Opening driver side door heard a pop, door hinge sprung causing door to open and driver side window stuck Ford will not take responsibility and fix it. The whole door needs to be replaced and they're quoting me $3000. | Crash: No Fire: No | Unknown |
| Sep 2023 | STRUCTURE,UNKNOWN OR OTHER | Drivers side door brake spot welds have broken causing the door to be unstable, unable to open or close, or to not stay open or closed. | Crash: No Fire: No | Unknown |
| Sep 2023 | VISIBILITY,STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that the front driver's side window would not roll down and while exiting the front driver's side door the door would immediately close back. The contact indicated that the door had erroneously sprung back causing a contusion to the left leg upon contact. The same failure had occurred causing a contusion to the left arm of the son. No medical treatment was required. The cause of the failures were not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 45,000. | Crash: No Fire: No Injuries: 2 | 45,000 |
| Aug 2023 | FUEL SYSTEM, GASOLINE | The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. | Crash: No Fire: No | Unknown |
| Aug 2023 | STRUCTURE | Through normal use the drivers door spot welds have broken. Ford would cover $1500 of a $4000 fix. This is not my fault and I feel that they should cover the repair 100% | Crash: No Fire: No | Unknown |
| Aug 2023 | UNKNOWN OR OTHER | Driver side door started to make a noise while using it. Shortly after the door was hard to close and open at the same time and a pop sound happened and door could not close at all due to door arm breaking loose inside of door. I had to take the door apart and try to get the arm out which was a battle but I managed. Door swings open and closed way too easy now. Driver side window now has scratches from going up and down. I am taking my car in for a recall repair on September 15, 2023 and at that time the dealership will be looking into what they can do for me regarding the door arm repair since this happend just outside of the 36,000 mile warranty. The Ford Escape 2020 is at this moment at 38,525. | Crash: No Fire: No | Unknown |
| Aug 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that upon opening the door to enter the vehicle, the door armrest made an abnormal sound. There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the door check arm strap was defective. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 51,000. | Crash: No Fire: No | 51,000 |
| Aug 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated that he was informed by his wife that upon opening the front driver’s side door, she heard a creaking sound. The contact then stated that upon inspecting the front driver’s side door, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was diagnosed that the front driver's side door spot welds had fractured, and the front driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 38,300. | Crash: No Fire: No | 38,300 |
| Aug 2023 | STRUCTURE | The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, he heard a loud abnormal noise, and the front driver’s side door failed to close properly. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door check strap to be replaced. The vehicle was repaired but the front passenger’s side door check strap became faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s side door check strap to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. | Crash: No Fire: No | 30,000 |