Complaint volume
295 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2020 Chevrolet Equinox Complaints
295 consumer-submitted complaints on record for the 2020 Chevrolet Equinox, grouped by component category.
295 Total complaints
20 Crash reports
7 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are service brakes, fuel/propulsion system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 20 crash reports, 7 fire reports, 9 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 80 complaints, with an average reported failure mileage of 36,760 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to service brakes, fuel/propulsion system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2020 Chevrolet Equinox?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2020 Chevrolet Equinox
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2020 Chevrolet Equinox complaints?
20 Crash
7 Fire
9 Injury
1 Fatality
28 Towed
7 Medical attention
What are the most common 2020 Chevrolet Equinox complaint categories?
SERVICE BRAKES 44
FUEL/PROPULSION SYSTEM 26
ENGINE 24
SERVICE BRAKES,ENGINE 13
UNKNOWN OR OTHER 13
POWER TRAIN 11
ELECTRICAL SYSTEM 9
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 6
ENGINE,FUEL/PROPULSION SYSTEM 6
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE 6
295 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2021 | ENGINE | ON MARCH 27, 2021 ENGINE RANDOMLY STARTED HAVING ISSUES WHILE ON THE HIGHWAY. CAR WOULD NOT ACCELERATE AND 'REDUCED ENGINE POWER' NOTIFICATION CAME ON. EVEN BACKING OUT OF THE DRIVEWAY THE CAR SHUT OFF AND HAD TO PUSH DOWN HARD ON GAS TO GET IT TO BACK UP BECAUSE IT WOULDN'T ACCELERATE BACK. WHEN I WAS COMING OUT OF MY NEIGHBORHOOD THE CAR WOULD NOT ACCELERATE FROM A STOPPED POSITION WHEN TURNING ONTO THE MAIN STREET AND THE CARS HAD TO COME TO A COMPLETE STOP BEHIND ME. DRIVING WAS ROUGH, WAS FEELING LIKE IT WAS GOING TO BREAKDOWN. I GOT THE CAR FIXED APRIL 1-2, 2021. THE ENGINE LIGHT IS BACK ON APRIL 4, 2021. | Crash: No Fire: No | 13,990 |
| Mar 2021 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I WAS DRIVING RADIO WENT BLACK COULD NOT TURN RADIO UP OR DOWN EVEN WHEN I TURNED IT OFF THE RADIO STAYED ON. THEN ON 3/23/2021 I WAS DRIVING HOME FROM WORK THE SUV JERKED A FEW TIME MADE A NOISE AND THE ENGINE LIGHT CAME ON AND WAS BLINKING | Crash: No Fire: No | 19,100 |
| Mar 2021 | SERVICE BRAKES,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | WHILE DRIVING VEHICLE, RECEIVED "SERVICE ESC" WARNING ON THE DASHBOARD WITH 4 "LIGHTS" ON THE DASHBOARD. ABS LIGHT, TRACTION CONTROL LIGHT, STABILITY CONTROL, AND PARKING BRAKE LIGHT. LANE KEEP ASSIST HAS BEEN DISABLED, FRONT COLLISION WARNING HAS BEEN DISABLED, AND FRONT PEDESTRIAN BRAKING HAS BEEN DISABLED. ALL OF THESE LIGHTS TURN ON AND OFF CONTINUOUSLY WHILE DRIVING AND SOMETIMES WILL TURN OFF FOR A COUPLE OF HOURS AND TURN BACK ON. | Crash: No Fire: No | 29,133 |
| Mar 2021 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | I STARTED HAVING ISSUES WITH MY CAR STALLING, THERE WAS NO ACCELERATION AND THE CAR WAS SHAKING. WHEN THE CAR WAS STOPPED, THERE WAS ALSO SHAKING. AFTER THE CAR WOULD GET GOING, THE SHAKING WOULD STOP, BUT WHENEVER I STOPPED THE PROBLEM WOULD PERSIST. I HAVE MY CAR AT THE DEALER RIGHT NOW FOR 4 DAYS. THEY ARE TELLING ME THE MOTOR SEEMS TO BE CONSUMING TOO MUCH OIL AND THAT THE MOTOR IS SHOT, THEY ARE ACCUSING ME OF NOT KEEPING UP WITH OIL CHANGES, WHICH IS NOT TRUE, AND THAT I AM RESPONSIBLE FOR THE COST OF REPAIRS. I DID NOT HAVE THE OIL CHANGES DONE AT THE DEALER, BUT AT ANOTHER LOCAL SHOP, BUT DON'T HAVE ALL OF THE RECEIPTS, JUST ONE FROM THE OIL CHANGE DONE ON 3/15/2021. IS THERE ANY WAY TO CHECK THE ON-STAR SYSTEM OR COMPUTER, TO SEE THAT THE MAINTENANCE WAS COMPLETED? THE CAR SENDS ALERTS FOR ALL SORTS OF THINGS, LOW TIRE PRESSURE, LOW OIL, LOW FUEL, ETC. I NEVER RECEIVED LOW OIL MESSAGES. THE DEALER IS REFUSING TO REQUEST ANY COMPUTER RECORDS FOR THE CAR. THE CAR WAS LEASED IS EARLY 2020 AND SHOULDN'T BE HAVING THESE KINDS OF ISSUES. | Crash: No Fire: No | 14,000 |
| Mar 2021 | VEHICLE SPEED CONTROL,ENGINE | TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE ABOVE 30 MPH WITH THE RPMS REVVING UP WITHOUT THE VEHICLE RESPONDING. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE GEARS FAILED TO SHIFT. THE VEHICLE WAS TOWED TO JIM BROWNE CHEVROLET, INC. 11300 N FLORIDA AVE, TAMPA, FL 33612 WHERE THEY DIAGNOSED THAT THE ENGINE COMPUTER NEEDED TO RELEARN. THE VEHICLE WAS REPAIRED HOWEVER, THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500. | Crash: No Fire: No Towed | 9,500 |
| Feb 2021 | POWER TRAIN | WHEN MAKING A RIGHT TURN THE RIGHT WHEEL FEELS LIKE IT IS WABLING AND IT DOES THR SOMETHING TURNING RIGHT UP HILL WHEN YOU STRAIGHTEN THE CAR UP IT FILLS LIKE THE WHEEL ITHE ITSS COMING OFF AND IT HAS GOTTEN WORSE BEATY CHEVROLET CAN NOT FIND ANYTHING WRONG WITH IT. | Crash: No Fire: No | 11,525 |
| Jan 2021 | SUSPENSION,POWER TRAIN | TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD WOBBLE WHEN TRAVELING UP AN INCLINE WITHOUT WARNING. THE CONTACT STATED THAT THE WOBBLE CEASED UPON DEPRESSION OF THE BRAKE PEDAL. THE CONTACT HAD TAKEN THE VEHICLE TO BOB BELL CHEVROLET (1230 BEL AIR ROAD, BALTIMORE, MD 21014) ON THREE SEPARATE OCCASIONS WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE AFTER EACH VISIT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.*DT*JB | Crash: No Fire: No | 3,000 |
| Jan 2021 | FORWARD COLLISION AVOIDANCE | COMPLAINT: OWNER STATES ADAPTIVE CRUISE CONTROL MALFUNCTIONS WITHOUT NOTICE. OWNER BROUGHT VEHICLE TO LOCAL GM SERVICE DEPARTMENT AND VEHICLE WAS RETURNED TO CUSTOMER AS AN UNFOUNDED COMPLAINT. REPORTER FOUND THE FOLLOWING; ALL IPC INDICATORS ARE FUNCTIONING DURING SELF TEST, NO IPC WARNING LIGHTS/MESSAGES PRESENT, DISTANCE FOLLOWING SYSTEM APPEARS TO BE FUNCTIONING AS DESIGNED AND RECOGNIZES VEHICLES IN ITS ZONE OF INFLUENCE. REPORTER TEST DROVE VEHICLE WITH CUSTOMERS ADAS SETTINGS AS DROPPED OFF. ADAPTIVE CRUISE CONTROL DID MALFUNCTION AS CUSTOMER INDICATED. ADAPTIVE CRUISE CONTROL ON ENGAGEMENT FUNCTIONED AS DESIGNED AND THEN UNEXPECTEDLY WITHOUT WARNING FAILED. THE MOST DISTURBING PART OF THIS FAULT IS THE ONLY WARNING THE SYSTEM HAS FAILED IS FORWARD COLLISION ALARMS. SECONDLY, THE CRUISE CONTROL DID NOT DISENGAGE UPON THIS WARNING. IF THE PRIOR WERE NOT ENOUGH, NO IPC WARNINGS OR HARD FAULTS WERE RECORDED. THIS MALFUNCTION OCCURS UNEXPECTEDLY AT HIGHWAY AND LOCAL SPEEDS. THIS FAULT, ALL THE MORE WORRISOME, APPEARS ALSO TO BE EITHER A PROGRAMMING ERROR OR TRANSIENT. NO OTHER DIAGNOSTICS WERE CONDUCTED. SUPPORTING DOCUMENTS ATTACHED. HAVING PERSONALLY OWNED ADAS EQUIPPED VEHICLES FOR OVER EIGHT YEARS AND THE CONFIDENCE OF USING THEM WITHOUT A PROBLEM THIS WAS A FRIGHTENING EXPERIENCE FOR ME AND VERY CONCERNING. | Crash: No Fire: No | 8,500 |
| Jan 2021 | SUSPENSION,STRUCTURE | TL* THE CONTACT'S FINANCE LEASED A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE WOULD WOBBLE UNCONTROLLABLY UPON HITTING A BUMP WHILE DRIVING AT HIGH RATES OF SPEED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO CHEVROLET 112(2096 NY-112, MEDFORD, NY 11763) WHERE A MECHANIC INFORMED HIM THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, THERE WAS NO REMEDY FOR THE DEFECT. HE WAS ALSO INFORMED THAT THEY WOULD HAVE AN INTERIM REPAIR FOR THE FAILURE WHICH THEY WOULD RELEASE IN THE FIRST PART OF 2021. THE CONTACT THEN INFORMED THE DEALER THAT HE NO LONGER WANTED TO LEASE THE VEHICLE; THE CONTACT WAS THEN DIRECTED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND GAVE HIM THE SAME INFORMATION AS THE DEALER; THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. | Crash: No Fire: No | 3,500 |
| Jan 2021 | VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE | ROUGH IDLE WHEN VEHICLE COMES TO A STOP AND RPMS WILL FLUCTUATE. RATTLE NOISE FROM THE EXHAUST WHEN TURNING ON OR ON REVERSE. BRAKES RESPONDING LATE. | Crash: No Fire: No | Unknown |
| Jan 2021 | AIR BAGS | I WAS HIT BY A CHEVROLET AVALANCHE ON MY DRIVER SIDE DOOR AND FRONT/SIDE OF MY VEHICLE. THE SPEED LIMIT WAS 60 AND THE ROADS WERE ICY AND SNOWY. I WAS DRIVING APPROXIMATELY 35MPH AND THE OTHER VEHICLE MUST HAVE BEEN GOING AT LEAST 55-60MPH. THE POLICE REPORT STATED THE OTHER VEHICLE WAS DRIVING TOO FAST FOR ROAD CONDITIONS. MY SIDE AIRBAG DIDN'T DEPLOY AND I SUFFERED A CONCUSSION AND HAVE ADDITIONAL INJURIES DUE TO THE IMPACT. DUE TO THE NATURE OF THE ACCIDENT AND LOCATION OF THE IMPACT I FEEL MY AIRBAG SHOULD HAVE DEPLOYED. SO FAR THE ESTIMATE ON MY VEHICLE DAMAGES IS ANYWHERE FROM 10-15K. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Dec 2020 | FUEL/PROPULSION SYSTEM | WHEN WE BOUGHT THE 2020 EQUINOX ON JANUARY 20, 2020 THE CHECK ENGINE LIGHT CAME ON AND THEY KEPT IT 2 DAYS DIAGNOSING IT AND IT SAID A FUEL SYSTEM PROBLEM AND THEY TOLD US THAT THEY CONTACTED GM ENGINEERS WHO WERE LOOKING INTO IT AND TO GO AHEAD AND DRIVE IT WITH THE LIGHT ON TILL THEY GOT BACK WITH US. IT HAS CONTINUED TO STAY ON I HAD THE CODE READ AGAIN AND IT IS A P2365 FUEL PUMP A LOW FLOW/PERFORMANCE CODE. I DO NOT LIKE DRIVING IT WITH THE LIGHT ON, THE DEALERSHIP TELLING ME TO, NOT HEARING ANYTHING BACK FROM THEM, THE REMOTE START WILL NOT WORK WITH THE LIGHT ON WHICH IS A MAIN REASON WE BOUGHT IT. | Crash: No Fire: No | 16 |
| Dec 2020 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | DRIVING 75 MILES PER HOUR ON INTERSTATE WHILE PASSING TWO VEHICLES AND ONE CAR BEHIND ME THE CAR MADE A DINGING NOISE, THE ADAPTIVE CRUISE NOT AVAILABLE LIGHT ILLUMINATED AND THE CAR DECELERATED CAUSING THE CAR BEHIND ME TO HAVE TO BRAKE. IF I HAD NOT STEPPED ON THE ACCELERATOR THE CAR BEHIND MAY HAVE HIT ME. THIS HAS HAPPENED ON FOUR DIFFERENT DATES AND ON ONE TRIP IT HAPPENED 8 TIMES IN 80 MILES. THIS IS A SAFETY HAZARD THAT COULD CAUSE REAR END COLLISION AT HIGH SPEED. THE REPAIR SHOP AT MY CHEVY DEALER IN TOWN SAYS THERE ARE NO ERROR CODES AND THE ADAPTIVE CRUISE IS WORKING AS DESIGNED. IS I GET HIT FROM BEHIND AT HIGH SPEED THIS COULD EASILY CAUSE A DEVASTATING CRASH. I DO NOT TRUST THIS CAR OR THE RESPONSES I AM GETTING FROM THE DEALER. THEY SAY NO ONE HAS COMPLAINED ABOUT THIS BUT I KIND FIND SITES WHERE PEOPLE ARE REPORTING THE SAME PROBLEM. | Crash: No Fire: No | 4,900 |
| Dec 2020 | SUSPENSION,UNKNOWN OR OTHER | MY 2020 EQUINOX HAS DEVELOPED A SHAKE/SHIMMY VIBRATION WHEN ACCELERATING BETWEEN 30 AND 45 MPH. WHEN I FIRST NOTICED THE VIBRATION IT WAS SLIGHT AND DID NOT HAPPEN ALL THE TIME BUT WITH MORE MILAGE NOW AT 5309 MILES, IT HAS BECOME MORE NOTICEABLE ENOUGH, THAT MY WIFE AND I DO NOT FEEL AS IF THE CAR IS SAFE TO DRIVE. TWO DAYS AGO WHILE ACCELERATING UP A HILL THE CAR SHIMMIED AND A FLUTTERING SOUND WAS HEARD FROM UNDER THE CONSOLE; IT HAPPENED TWICE WHILE GOING UP THE HILL. UPON RETURNING HOME I WENT TO THE DEALERSHIP AT RIVERVIEW CHEVROLET AND HAD A TECHNICIAN RIDE WITH ME. WHILE RIDING, THE TECH. SAID HE FELT THE VIBRATION BUT COULD NOT TELL ME WHAT WAS CAUSING THE PROBLEM OR HOW TO ALLEVIATE THE PROBLEM. UPON RETURNING TO THE GARAGE I TALKED TO THE SERVICE WRITE UP PERSON AND HE SAID TO, "CALL ALL HIM IN 10 DAYS!!!!!." | Crash: No Fire: No | 5,256 |
| Nov 2020 | AIR BAGS,STRUCTURE,SERVICE BRAKES | I PURCHASED THE 2020 EQUINOX SUV. IMMEDIATELY LEAVING THE DEALERSHIP AFTER A HEAVY RAIN THE SUV WASN'T ABLE TO STOP WHEN I APPLIED THE BREAKS & APPROACHED A STOP SIGN ON A MAJOR HIGHWAY AND I WAS STRUCK ON THE DRIVER SIDE OF THE CAR. I WOKE UP IN A TRAUMA CENTER IN SPRINGFIELD MO. THE VEHICLE HAD 84 MILES ON IT. $17,500 IN DAMAGE NOT INCLUDING SERIOUS INJURIES NOT JUST TO MYSELF BUT THE CAR THAT STRUCK ME. I WAS ALSO SITED A TICKET FROM THE MISSOURI HIGHWAY PATROL FOR FAILURE TO STOP AT A STOP SIGN, THOUGH I APPLIED THE BREAKS WITH ENOUGH FORCE TO STOP THE VEHICLE. I STILL HAVE PROBLEMS WITH THE BREAKS IN WET/COLD CLIMATES. IT'S TERRIFYING | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | 83 |
| Nov 2020 | STRUCTURE,ENGINE | AS THIS CAR WAS BEING DRIVEN DOWN THE HIGHWAY, ABOUT 10 MINUTES INTO MY DRIVE, SMOKE STARTED COMING FROM THE VEHICLE, I PULLED OVER, A PASSER BY RAN OVER TO ME TELLING ME TO GET OUT OF THE VEHICLE THAT FLAMES WERE SHOOTING OUT OF THE BOTTOM. AS SOON AS I EXITED THE CAR, THE ENTIRE CAR WAS ENGULFED IN FLAMES. THE ENTIRE CAR WAS BURNED TO THE GROUND. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. GM REFUSED TO RECALL THIS VEHICLE OR TO TAKE ANY RESPONSIBILITY. | Crash: No Fire: Yes | 5,000 |
| Nov 2020 | SUSPENSION,UNKNOWN OR OTHER | WHILE TRAVELING DOWN THE INTERSTATE AROUND 75MPH, THE VEHICLE BEGAN TO SHAKE ALMOST UNCONTROLLABLY. WHILE I WAS ABLE TO REGAIN CONTROL AND CONTINUE ON AFTER SLOWING DOWN, IT WAS A VERY FRIGHTENING OCCURRENCE. IT SEEMS TO BE A PREVALENT PROBLEM WITH GM CARS AS AN INTERNET SEARCH REVEALED LOTS OF COMPLAINTS FOR THIS "CHEVY SHAKE." | Crash: No Fire: No | 11,000 |
| Nov 2020 | ENGINE | ENGINE LIGHT AND REDUCED ENGINE SPEED COME ON, DEALERSHIP STATES IT IS DUE TO BAD GAS. HAVE PURCHASED GAS FROM MULTIPLE VENUES OVER 6 MONTHS, ENGINE LIGHT WITH REDUCED SPEED HAS HAPPENED 4X IN 6 MONTHS . | Crash: No Fire: No | Unknown |
| Oct 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | STARTING OCTOBER 26, 2020 I'VE BEEN EXPERIENCING MY CAR RADIO SHUTTING OFF AND TURNING BACK ON. WHEN THE RADIO RANDOMLY TURNS OFF, IT DISCONNECTS MY BLUETOOTH AND MUSIC STOPS PLAYING. TODAY ALONE I HAVE HAD THIS ISSUE HAPPEN TO ME 7 TIMES IN A MATTER OF 35 MINUTES. I HAVE NO IDEA WHAT IS CAUSING THIS ISSUE, BUT I WOULD LIKE A RESOLUTION CONSIDERING THAT I"M THE FIRST OWNER OF THIS VEHICLE AND IT'S STILL BRAND NEW. | Crash: No Fire: No | 4,857 |
| Oct 2020 | STEERING,SUSPENSION,UNKNOWN OR OTHER | FRONT WHEEL SHAKE UNCONTROLLABLY ON A THROTTLE LOAD AT TIMES | Crash: No Fire: No | 4,500 |
| Oct 2020 | UNKNOWN OR OTHER,SERVICE BRAKES | TURNING RIGHT AFTER A YIELD AND TOOK A LOOP (HIGHWAY) MY VEHICLE CRASHED ANOTHER VEHICLE FROM BEHIND, BUT MY VEHICLE SUPPOSED TO HAVE AN AUTO WARNING OR ALERT SIGN THAT I SHOULD HAVE NOTICED, A BEEP THAT SUPPOSED TO ALERT ME THAT THE OTHER VEHICLE WAS SO CLOSE EVEN THE SWITCH WAS AT THE ON MODE | Crash: Yes Fire: No Injuries: 1 Medical attention | 20 |
| Oct 2020 | STRUCTURE,SERVICE BRAKES,FUEL/PROPULSION SYSTEM | PULLING OUT OF CARWASH.TURNING LEFT IN CARWASH LOT. CAR ENGINE REVED UP, CAR LUNGED FORWARD AT HIGH SPEED. SLAMMED ON BRAKE BUT BRAKE PEDAL WENT RIGHT TO THE FLOOR. CAR THEN SIDE SWIPED CARWASH VACUUM SYSTEM ON PASSENGER SIDE SCRAPING AND DENTING BOTH PASSENGER SIDE DOORS. THREW CAR INTO PARK AND SHUT OFF ENGINE TO STOP WAITED 5 MINUTES. TURNED CAR BACK ON PUT CAR IN DRIVE. SLOWLY MOVED AND PUT BRAKE ON. BRAKES WORKED. DROVE 5 MILES TO GET HOME. NOW AFRAID TO DRIVE CAR. | Crash: Yes Fire: No | 6,550 |
| Sep 2020 | ELECTRICAL SYSTEM | RECEIVED THIS NOTICE ON 9/23/2020 WITH LESS THAT 400 MILES DRIVEN, BOOKED APPOINTMENT WITH SERVICE AND HAD BATTERY REPLACED UNDER WARRANTY BECAUSE OF 1.5 HOUR REQUIRED TEST DETERMINED IT WAS BAD. TODAY, 9/30/2020 WITH LESS THAT 50 ADDITIONAL MILES DRIVEN, I RECEIVED THE MESSAGE AGAIN. MESSAGE RECEIVED FROM ONSTAR IS AS FOLLOWS. DEAR HENRY WILLCOX, YOUR 2020 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. PLEASE DISREGARD THIS MESSAGE IF YOUR VEHICLE IS ALREADY IN FOR SERVICE (AS THIS COULD BE A FALSE NOTIFICATION IF THE VEHICLE IS IN FOR SERVICE AND THE SERVICE BEING PERFORMED AFFECTS THIS COMPONENT). SERVICE CODE SAC001 WILL BE BOOKING SECOND SERVICE APPOINTMENT FOR FIRST OPPORTUNITYASAP. | Crash: No Fire: No | 389 |
| Sep 2020 | SEAT BELTS | I AM A CRASH INVESTIGATOR/RECONSTRUCTIONIST LOOKING INTO A FATAL CRASH INVOLVING A 2020 EQUINOX WITH APPROXIMATELY 2000 MILES ON IT THAT HIT A TREE IN THE FRONT (HEAD-ON) AT APPROXIMATELY 40 MILES PER HOUR. THERE WERE 2 OCCUPANTS, DRIVER AND FRONT SEAT PASSENGER. PASSENGER SAID HE WAS NOT WEARING HIS SEAT BELT. PASSENGER SEAT BELT WAS FOUND TO BE RETRACTED AND LOCKED TIGHT. DRIVER SEAT BELT WAS FOUND TO BE RETRACTED AND LOOSE (NORMAL POSITIONING). INITIAL OBSERVATION OF THE CDR DATA, AND NOT THAT OF A THOROUGH AND COMPLETE ANALYSIS, INDICATES THAT THE DRIVER WAS BUCKLED AND THE PASSENGER WAS UNBUCKLED. THE STEERING WHEEL APPEARS TO BE COLLAPSED AS THOUGH THE DRIVER MOVED FORWARD IN THE FORCE OF THE IMPACT. THERE ARE MANY FACTORS THAT INVOLVE THE NORMAL AND SAFE SEAT BELT OPERATION, AND THEREFORE IT IS NOT KNOWN IF THIS IS A DEFECT, NORMAL OPERATION AS A RESULT OF THE CRASH, OPERATOR MISUSE, ETC. FURTHER INSPECTION OF THE DRIVER SEAT BELT HAS NOT BEEN DONE AT THIS TIME. | Crash: Yes Fire: No Injuries: 1 Fatalities: 1 Medical attention | 2,077 |
| Sep 2020 | POWER TRAIN,UNKNOWN OR OTHER | WHEN ACCELERATING THE CAR BEGINS TO SHAKE AND SHIMMY NOTICEABLY BEGINNING AROUND 35 OR 40 MPH. THIS SHAKING IS FELT IN THE SEAT AS WELL AS THE STEERING WHEEL. THE VIBRATION CONTINUES UNTIL THE ACCELERATION IS HALTED. THIS SHAKING FEELS LIKE IT IS COMING FROM THE TRANSMISSION OR DRIVE SHAFT. IT SEEMS TO BE GETTING WORSE TOO. CURRENTLY 3650 MILES ON THE CAR. SERPENTINI CHEVY IN WESTLAKE, OH IS ALSO AWARE OF THE PROBLEM AND SHOWED ME A LETTER THAT GM SENT TO THE DEALERS ACKNOWLEDGING THE ISSUE ON 9/9/20 BUT NO FIX IS AVAILABLE. IT FEELS UNSAFE | Crash: No Fire: No | 3,650 |