Complaint volume
176 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Volkswagen Tiguan Complaints
176 consumer-submitted complaints on record for the 2019 Volkswagen Tiguan, grouped by component category.
176 Total complaints
6 Crash reports
1 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, electrical system, forward collision avoidance. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 6 crash reports, 1 fire report, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 63 complaints, with an average reported failure mileage of 11,386 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, electrical system, forward collision avoidance?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Volkswagen Tiguan?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Volkswagen Tiguan
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Volkswagen Tiguan complaints?
6 Crash
1 Fire
5 Injury
0 Fatality
5 Towed
2 Medical attention
What are the most common 2019 Volkswagen Tiguan complaint categories?
UNKNOWN OR OTHER 20
ELECTRICAL SYSTEM 19
FORWARD COLLISION AVOIDANCE 13
ENGINE 12
SERVICE BRAKES 10
POWER TRAIN 7
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 5
SUSPENSION 5
ELECTRICAL SYSTEM,ENGINE 4
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 4
176 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2019 | POWER TRAIN | THE TRANSMISSION DOESN'T SEEM TO WORK SWIFTLY. DEFINITELY A LAG GOING ON THAT IS FELT IN THE ACCELERATION OF THE VEHICLE. EVERYTHING ELSE IS GREAT WITH THE CAR | Crash: No Fire: No | 2 |
| Oct 2019 | ENGINE | OUR 2019 VW TIGUAN WITH 2 LITER TURBO MOTOR HAS A RANDOM AND REPEATED ENGINE "STALL" ISSUE. THE ENGINE DOES NOT DIE BUT REMAINS AT IDLE (1000 RPM), IN EITHER D OR S AUTO TRANS MODE, BUT THERE IS NO FORWARD MOVEMENT EVEN THOUGH THE GAS PEDAL IS AGAINST FLOOR BOARD AND THEN THERE IS A RUSH OF POWER, THIS DELAY LASTS FROM 1 TO 5 SECONDS, JUST ENOUGH TO CAUSE TRAFFIC MERGING ISSUES. THIS PROBLEM USUALLY OCCURS FROM STANDING START WHEN DRIVEN STRAIGHT AHEAD OR TURNING. SO FAR HAS NOT OCCURRED ABOVE 50MPH WHEN ENTERING FREEWAY. THIS HAS OCCURRED SINCE CAR WAS DELIVERED NEW WITH 40 MILES ON ODOMETER AND CONTINUES NOW AT 1200 MILES AND USUALLY AT SPEEDS FROM 0 - 25 MPH AND UNDER 2000 RPM. I SPOKE TO THE LOCAL VW SERVICE MANAGER AND HE SUGGESTED IT WAS JUST TURBO LAG. I HAVE OWNED TURBO CARS IN PAST AND THIS IS NOT TURBO LAG, IT IS A LOSS OF "SIGNAL" DUE TO DRIVE BY WIRE TECHNOLOGY WHICH SHOULD NEVER BE ALLOWED ON A VEHICLE!!!!!!!!!!!!!!!!! OTHERWISE THE MOTOR OPERATES FINE, PROVIDING DECENT GAS MILEAGE AND POWER WHEN ON-BOOST ABOVE 2000 RPM. OUR LAST NEW CAR A 2016 GMC TERRAIN WAS ALSO DRIVE BY WIRE BUT NEVER EXHIBITED THIS ISSUE. THERE ARE NUMEROUS COMPLAINTS ONLINE DUPLICATING THIS PROBLEM WHICH I HAD HOPED WAS CLEARED UP IN OLDER VERSIONS, EVIDENTLY NOT. | Crash: No Fire: No | 60 |
| Sep 2019 | UNKNOWN OR OTHER | TERRIBLE WIND VIBRATION NOISE / THUMBING THAT CAUSES PHYSICAL DISCOMFORT IN EARS THE MOMENT ONLY 1 WINDOW IS ROLLED DOWN IN THE CAR. FRONT WINDOW DOWN REQUIRES TO OPEN BOTH FRONT WINDOWS TO BALANCE; CANNOT LOWER A REAR WINDOW WITHOUT AT LEAST OPENING 1 FRONT WINDOW / USUALLY REQUIRES OPENING BOTH FRONT WINDOWS. IF ONLY ONE REAR WINDOW IS OPEN PLUS FRONT WINDOW(S) THE WIND MOVEMENT RESULTS IN ITEMS IN THE LOADING AREA IN THE TRUNK BEING LIFTED UP AND IF LIGHTS EVEN SUCKED TO THE BACK SEAT. APPEARS TO BE SIGNIFICANT DESIGN FLAW ON VEHICLE. WHEN CLOSING WINDOWS HAVE TO CLOSE REAR WINDOWS FIRST BEFORE CLOSING FRONT WINDOWS, OTHERWISE THE AIR PRESSURE ON THE EAR CANAL IS SO STRONG THAT IT CAUSES EAR DISCOMFORT. | Crash: No Fire: No | Unknown |
| Sep 2019 | VEHICLE SPEED CONTROL,ENGINE | I LEASED MY 2019 TIGUAN IN MARCH 2019. SHORTLY AFTER (~1,500 MILES), I EXPERIENCE MY 1ST ACCELERATION FAILURE. WHILE ATTEMPTING TO TURN LEFT WITH ONCOMING TRAFFIC (WITH MY 4 YEAR OLD IN THE BACK SEAT), MY CAR WOULD NOT ACCELERATE ALTHOUGH MY FOOT WAS PRESSING THE GAS PEDAL TO THE FLOOR. AFTER MULTIPLE SECONDS AND MULTIPLE ATTEMPTS TO ACCELERATE FORWARD, I PUT THE VEHICLE IN PARK, TURNED IT OFF, TURNED IT BACK ON, PUT IN DRIVE, AND WAS ABLE TO COMPLETE THE TURN. THANKFULLY THE VEHICLES COMING TOWARDS ME WERE PAYING ATTENTION AND HALTED, OR IT WOULD'VE RESULTED IN A COLLISION. THIS FAILURE HAPPENED 3 MORE TIMES SHORTLY AFTER, 1 OF THE THEM OCCURRING WHEN MY HUSBAND WAS DRIVING. WHILE GETTING MY VEHICLE IN FOR SERVICE, 1 OF THE VW EMPLOYEES MENTIONED THEY RECEIVE CALLS REGARDING THIS SAME FAILURE EVERY WEEK, SOMETIMES EVERY DAY. A 2ND VW EMPLOYEE MENTIONED THEY HAVE NEVER RECEIVED A CALL ON THIS FAILURE FOR MY VEHICLE. ????. THE DEALERSHIP PERFORMED A 26M1 SOFTWARE UPGRADE THAT 'SHOULD FIX THE PROBLEM.' CONCERNED FOR NOT ONLY THE SAFETY OF MY FAMILY, BUT THE SAFETY OF THE DRIVERS AROUND ME, I FILED A CLAIM WITH VW CORPORATE AND ASKED TO BE REMOVED FROM MY LEASE DUE TO THE FAILURES ALMOST RESULTING IN MULTIPLE CAR ACCIDENTS. THEY REFUSED TO ALLOW ME TO GET OUT OF THE LEASE AS MY EXPERIENCED FAILURES 'DO NOT WARRANT THE ABILITY TO BE REMOVED FROM THE VEHICLE.' SHORTLY AFTER THE SOFTWARE UPGRADE, MY CHECK ENGINE LIGHT CAME ON AND I'VE EXPERIENCED THE SAME FAILURE 3 MORE TIMES (1 OF THEM WHILE ATTEMPTING TO REVERSE). HERE WE ARE AGAIN' I HAVE A SERVICE APPOINTMENT SCHEDULED FOR 09/10 AND OPENED MY VW CORPORATE CLAIM BACK UP. | Crash: No Fire: No | 1,500 |
| Aug 2019 | SUSPENSION | VEHICLE SOUNDS AS IF IT IS BOTTOMING OUT WHEN DRIVING OVER UNEVEN SURFACES OR SMALL DIPS AT ANY SPEED. NOISE IS MOSTLY IN THE FRONT WITH HEAVY CONCENTRATION ON THE PASSENGER FRONT TIRE. PARTICULARLY AROUND 30-40 MILES PER HOUR. VEHICLE HAS PREVIOUSLY BEEN IN (AFTER 3 DAYS OF OWNING IT 03/09/2019 FOR A REAR SHOCK REPLACEMENT ON THE DRIVERS REAR). AFTER OWNING THE VEHICLE FOR 6 MONTHS THE NOISE HAS GOTTEN WORSE. BROUGHT IT TO THE DEALER AGAIN 08/17/2019 AND NO ISSUES WERE FOUND. I TOOK THE TECH ON A LONG TEST DRIVE ON THE ROADS (PARKWAY) I TRAVEL DAILY MAX SPEED IS 45. HE HEARD THE NOISE AND STATED I WAS MAXING OUT MY SUSPENSION (THIS WAS AT 30MPH) AND THE NOISE I WAS HEARING WAS THE SUSPENSION HITTING THE BUMPERS UNDERNEATH AND NOT THE ACTUAL VEHICLE, THIS WAS COMPLETELY NORMAL.NOISE CAN ALSO BE HEARD GOING OVER SPEED BUMPS AND DRIVEWAY CURBS AT EVEN LOWER SPEEDS). I HAVE DRIVEN OTHER TIGUANS AND VOLKSWAGON MODELS ON THE SAME ROADS AND THIS DOES NOT APPEAR TO HAPPEN. MY VEHICLE CURRENTLY DOES NOT SHOW UNDER THE ANY CURRENT COIL RECALLS. I WOULD LIKE SOMEONE TO PLEASE REVISIT THIS VIN TO SEE IF THIS VEHICLE COULD ALSO BE PART OF THE RECALL. | Crash: No Fire: No | 300 |
| Aug 2019 | SERVICE BRAKES | THE VEHICLES BRAKE LINE THAT WENT INTO THE ABS SYSTEM WAS NOT TIGHT ENOUGH AND BRAKE FLUID LEAKED OUT RESULTING IN THE FAILURE OF THE BRAKING SYSTEM. THE LOSS OF THE BRAKING SYSTEM COULD BE FELT WHILE DRIVING, AND EVENTUALLY RESULTED IN THE VEHICLE NOT STOPPING. FORTUNATELY, NO ONE WAS INJURED. THE VEHICLE WAS NEW AND HAD 185MILES ON IT WHEN THE BRAKES FAILED. | Crash: No Fire: No | 185 |
| Aug 2019 | ENGINE,FUEL/PROPULSION SYSTEM | NEW CAR, 2 MONTHS OLD, 3,000 MILES. ISSUE HAS HAPPENED 4X. FIRST ISTANCE, TURNING LEFT ONTO A MAJOR 3 LANE ROAD, CAR SUDDENLY LOSES POWER AND THEN CHUGS TO CATCH SPEED LEAVING YOU POWERLESS WITH THE FOOT PEDDLE TO THE FLOOR. SECOND INSTANCE, EXITING A SHOPPING CENTER, LIGHT TURNED GREEN, STEPPED ON GAS PEDDLE AND CAR BOGGED AND SPUTTERED AS IF OUT OF GAS AND STALLED IN MIDDLE OF INTERSECTION. ONCE I GOT IT STARTED AGAIN IT MOVED FORWARD. AT NEXT TRAFFIC LIGHT IT SPUTTERED AGAIN AND WOULD NOT GO EVEN AFTER PUMPING GAS PEDDLE. CREEPS TO A ROLLING RUN AND THEN GOES. THIRD INSTANCE WAS ENTERING AN ON-RAMP FROM A STOP LIGHT, CAR SPUTTERED AS IF OUT OF FUEL AGAIN AND BARELY MADE IT OUT OF INTERSECTION WHERE I HAD TO PULL OFF THE ROAD TO GET THE CAR GOING. 4X SAME AS ABOVE. I'M NOW AT DEALER FOR SECOND TIME- NO REPAIR AND THEY SAY VW IS AWARE OF SOME CUSTOMERS EXPERIENCING THIS ISSUE NO FIX AT THIS TIME. VERY DANGEROUS TO DRIVE ON ATLANTA CITY STREETS. I'M NERVOUS TO PUT MY FAMILY BACK IN THE CAR. | Crash: No Fire: No | 3,400 |
| Aug 2019 | SUSPENSION | THERE IS A LOUD THUMPING NOISE COMING FROM THE FRONT SUSPENSION. THIS ONLY HAPPENS ON DOWNWARDS ROAD BUMPS (DOES NOT HAPPEN ON SPEED BUMPS). HAPPENS WHILE IN MOTION. THE FASTER THE VEHICLE IS, THE LOUDER THE NOISE BECOMES. DEALER IS UNABLE TO IDENTIFY THE ISSUE. THE VEHICLE HAS 11K MILES AT THE MOMENT, AND ISSUES IS THERE SINCE IT WAS BRAND NEW. DEALER SUGGESTED WE WAIT UNTIL PROBLEM GETS WORSE SO THEY CAN IDENTIFY IT EASIER. DOCUMENTED IN THE PAPERWORK THAT A COMPLAINT WAS ENTERED, BUT THEY WERE UNABLE TO "REPLICATE". I HAVE MANY INSTANCES RECORDED ON MY DASHCAM, HOWEVER NHTSA DOES NOT HAVE THE OPTION TO UPLOAD A VIDEO. | Crash: No Fire: No | 20 |
| Aug 2019 | UNKNOWN OR OTHER | TWO TIMES MY PANORAMIC SUNROOF ON MY 2019 VOLKSWAGEN TIGUAN HAS EXPLODED. THE FIRST TIME WAS FEB. 13, 2019, JUST A COUPLE OF MONTHS AFTER I PURCHASED THE VEHICLE BRAND NEW. THE SECOND TIME WAS A WEEK AND A HALF AGO ON AUG. 8, 2019. BOTH TIMES THE PANORAMIC SUNROOF EXPLODED I WAS ON THE HIGHWAY GOING TO WORK AND DRIVING ABOUT 60MPH. IT SOUNDED BOTH TIMES LIKE A GUN SHOT GOING OFF IN MY CAR. THERE WAS NO WARNING EITHER TIME, IT JUST HAPPENED AND WAS VERY FRIGHTENING. BOTH TIMES IT HAPPENED I WAS FAR ENOUGH BACK FROM OTHER VEHICLES. THE MOST RECENT EXPLOSION WAS WORSE. A HUGE HOLE WAS LEFT AND PIECES WERE FLYING OFF BEHIND MY VEHICLE. THANKFULLY I HAD THE MESH SCREEN CLOSED, SO NONE OF THE GLASS CAME INTO THE VEHICLE ON ME. THE HOLE THAT WAS LEFT THE SECOND TIME WAS HUGE AND FLARED OUTWARDS, WHICH INDICATES A DEFECT IN THE MANUFACTURING OF THE GLASS. IT IS A DEFINITE SAFETY RISK. THANKFULLY BOTH TIMES IT HAPPENED I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE BUT I WORRY IF IT HAPPENS AGAIN. THANKFULLY IT WASN'T RAINING EITHER TIME, IF IT WAS I MIGHT HAVE GOTTEN IN AN ACCIDENT WITH THE RAIN COMING IN ON ME AND KEEPING ME FROM BEING ABLE TO SEE THE ROAD. THERE SHOULD BE A RECALL ON THE 2019 VOLKSWAGEN TIGUAN PANORAMIC SUNROOF. | Crash: No Fire: No | 9,611 |
| Aug 2019 | UNKNOWN OR OTHER | TWO TIMES MY PANORAMIC SUNROOF ON MY 2019 VOLKSWAGEN TIGUAN HAS EXPLODED. THE FIRST TIME WAS FEB. 13, 2019, JUST A COUPLE OF MONTHS AFTER I PURCHASED THE VEHICLE BRAND NEW. THE SECOND TIME WAS A WEEK AND A HALF AGO ON AUG. 8, 2019. BOTH TIMES THE PANORAMIC SUNROOF EXPLODED I WAS ON THE HIGHWAY GOING TO WORK AND DRIVING ABOUT 60MPH. IT SOUNDED BOTH TIMES LIKE A GUN SHOT GOING OFF IN MY CAR. THERE WAS NO WARNING EITHER TIME, IT JUST HAPPENED AND WAS VERY FRIGHTENING. BOTH TIMES IT HAPPENED I WAS FAR ENOUGH BACK FROM OTHER VEHICLES. THE MOST RECENT EXPLOSION WAS WORSE. A HUGE HOLE WAS LEFT AND PIECES WERE FLYING OFF BEHIND MY VEHICLE. THANKFULLY I HAD THE MESH SCREEN CLOSED, SO NONE OF THE GLASS CAME INTO THE VEHICLE ON ME. THE HOLE THAT WAS LEFT THE SECOND TIME WAS HUGE AND FLARED OUTWARDS, WHICH INDICATES A DEFECT IN THE MANUFACTURING OF THE GLASS. IT IS A DEFINITE SAFETY RISK. THANKFULLY BOTH TIMES IT HAPPENED I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE BUT I WORRY IF IT HAPPENS AGAIN. THANKFULLY IT WASN'T RAINING EITHER TIME, IF IT WAS I MIGHT HAVE GOTTEN IN AN ACCIDENT WITH THE RAIN COMING IN ON ME AND KEEPING ME FROM BEING ABLE TO SEE THE ROAD. THERE SHOULD BE A RECALL ON THE 2019 VOLKSWAGEN TIGUAN PANORAMIC SUNROOF. | Crash: No Fire: No | 2,891 |
| Aug 2019 | ELECTRICAL SYSTEM | CARNET IN-CAR SYSTEM DOESN'T WORK. BROUGHT HOME THE NEW 2019 TIGUAN WITH ONLY 5 MILES ON IT AND WHEN I PUSHED THE CARNET BUTTONS....NOTHING. CONTACTED THE DEALER AND THE SERVICE DEPARTMENT TOOK TWO DAYS TO TRY TO FIX IT. I WAS TOLD THERE WAS NO FIX. IT'S A SOFTWARE PROBLEM AND VW MUST COME UP WITH A FIX. OVER 2 MONTHS LATER, STILL FIX. THIS IS A SAFETY ISSUE AND VERY FRUSTRATED WITH VW. | Crash: No Fire: No | 5 |
| Jul 2019 | POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER | VEHICLE FREQUENTLY SHAKES/SHUDDERS VIOLENTLY UNDER LIGHT/NORMAL ACCELERATION IN STOP-AND-GO TRAFFIC, CREATING A SAFETY HAZARD AND EXTREMELY UNCOMFORTABLE DRIVING SITUATION. I PURCHASED IT A FEW WEEKS AGO AND HAVE APPROXIMATELY 1300 MILES ON IT - THIS HAS BEEN HAPPENING SINCE I TOOK DELIVERY. UNDER LOAD, SHORTLY AFTER THE TRANSMISSION SHIFTS AND AS THE VEHICLE REACHES APPROXIMATELY 9-11 MPH AT 2000RPM, THE ENTIRE VEHICLE SHUDDERS AS IF THE ENGINE IS BEING LUGGED OR IS MISFIRING. THIS REALLY ONLY OCCURS AFTER THE VEHICLE HAS HAD SUFFICIENT TIME TO WARM UP AND HAS BEEN DRIVEN FOR SOME TIME IN RUSH-HOUR TRAFFIC. IT IS MORE PRONOUNCED WITH THE ADAPTIVE CRUISE CONTROL TURNED ON. THE SHAKING/SHUDDERING HAS MADE ME EXTREMELY DIZZY AND NAUSEOUS TO THE POINT WHERE I HAVE ALREADY BECOME PHYSICALLY SICK TO MY STOMACH ONCE. I HAD TO CUT OFF 3 LANES OF TRAFFIC TO REACH THE SHOULDER SO I COULD AVOID GETTING SICK IN THE CAR - THIS WAS ON 7/8/2019, A WEEK AGO TODAY. SEVERAL PASSENGERS WILL NO LONGER RIDE IN THE CAR WITH ME. I HAVE RETURNED THE VEHICLE TO THE SELLING DEALER TWICE OVER THIS ISSUE AND ALTHOUGH THEIR EFFORTS TO DIAGNOSE IT WERE MADE IN GOOD FAITH, THEY HAVE BEEN UNABLE TO REPRODUCE IT. I HAVE SEVERAL VIDEOS OF THIS ISSUE THAT I ATTEMPTED TO SHARE WITH THE DEALERSHIP UPON DROPPING IT OFF THE SECOND TIME, WHICH THE SERVICE TECHNICIAN TOLD ME HE DID NOT VIEW AFTER I PICKED THE CAR UP. I ALSO RECENTLY DISCOVERED THAT MY EMERGENCY COMMUNICATION/AIRBAG DEPLOYMENT NOTIFICATION SYSTEM (CAR-NET), IS COMPLETELY NON-FUNCTIONAL DUE TO A SOFTWARE BUG AND WILL NOT WORK AT ALL UNTIL VOLKSWAGEN COMES UP WITH AN UPDATE FOR IT (PER THE DEALER). I AM EXTREMELY UNCOMFORTABLE CONTINUING TO DRIVE THE VEHICLE FOR THESE REASONS AND CONTINUE TO FEEL SICK TO MY STOMACH EVERY TIME I USE IT TO COMMUTE TO OR FROM MY JOB, WHICH IS JUST OVER 30 MILES FROM MY HOME. | Crash: No Fire: No Injuries: 1 | 300 |
| Jul 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES | THE AUTOMATIC BREAKING SENSORS WENT OFF FOR NO REASON. CAR STARTED BREAKING ON IT'S OWN. LUCKILY NO CAR BEHIND ME. CAR WAS IN MOTION ON A 35 MPH PART OF ROUTE 30 IN INDIANA WHEN IT STARTED TO BREAK SUDDENLY. TOOK IT TO THE DEALERSHIP AND THEY COULD NOT REPLICATE IT. I SENT VOLKSWAGEN A MESSAGE AND THEY DIDN'T REPLY. | Crash: No Fire: No | 50 |
| Jul 2019 | SERVICE BRAKES | MY WIFE WASDRIVING DOWN A RESIDENTIAL STREET NO CARS IN FRONT OR BEHIND. THE AUTONOMOUS BRAKES ACTIVATED AND BROUGHT CAR TO FULL STOP FOR NO REASON. | Crash: No Fire: No | 2,100 |
| Jul 2019 | VEHICLE SPEED CONTROL,SERVICE BRAKES | THE CARS BREAKING ASSISTANCE BRINGS THE CAR TO A COMPLETE STOP AT ANY SPEED. IT WILL BREAK WHEN NOTHING IS AROUND, WHEN BACKING OUT OF DRIVEWAY, DRIVING DOWN FREEWAY, AND PULLING OUT ONTO THE ROAD. | Crash: No Fire: No | 4,200 |
| Jul 2019 | POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES | PURCHASED CAR JUNE 30, CHECK ENGINE LIGHT ILLUMINATED ON WAY HOME FROM DEALER. NEXT DAY CHECK ENGINE LIGHT OFF, BRAKE POWER BOOST FAILURE FLICKER ON SCREEN, AUTO START/STOP NOT FUNCTIONING, RESTART CAR ALL GONE. NEXT TRIP TIRE PRESSURE WARNING, UNABLE TO RESET. HAD TO GO TO AN APPOINTMENT AND WAS HEADING TO DEALER ON THE WAY HOME, CAR WENT BLACK, LOST ACCELERATION, NO RESPONSE FROM THROTTLE WHILE DRIVING 75MPH ON BUSY FREEWAY. HAD TO COAST ACROSS FIVE LANES OF TRAFFIC TO BE SAFE. RESTART CAR, DROVE TO DEALER. TOTAL AMOUNT OF MILES ON CAR 152. PURCHASED SUNDAY EVENING 6:30 PM IN REPAIR AFTER NEAR COLLISION TUESDAY EVENING 5:00 PM. | Crash: No Fire: No | 135 |
| Jul 2019 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | I BOUGHT THE TIGUAN BRAND NEW FROM THE DEALERSHIP WITH HIGH HOPES FOR OUR FAMILY SUV. ALMOST IMMEDIATELY I NOTICED THAT THE VEHICLE HESITATED TO ACCELERATE FROM A STOPPED POSITION A FEW TIMES, BUT COULDN'T BELIEVE I WAS HAVING A PROBLEM SO SOON AFTER BUYING THE CAR. WHEN I REALIZED THAT THIS WAS A RECURRING CAR ISSUE AND NOT USER ERROR, WE HAD ONLY OWNED THE CAR FOR 3 WEEKS AND THE CAR HAD ROUGHLY 1200 MILES. IT WAS ABSOLUTELY TERRIFYING WHEN I WAS TURNING LEFT DURING RUSH HOUR TRAFFIC WITH MY 12 MONTH OLD SON IN THE BACK SEAT AND MY CAR WOULD NOT ACCELERATE BEYOND ABOUT 5 MILES PER HOUR. LUCKILY THE DRIVER COMING TOWARDS ME ON THE MAIN ROAD SLOWED DOWN WITH ENOUGH TIME FOR ME TO MAKE MY LEFT TURN AND COAST RIGHT INTO A NEARBY SUBDIVISION. I PRESSED MY FOOT ONTO THE ACCELERATOR TO THE FLOOR AND IT TOOK ABOUT 20 SECONDS FOR IT TO KICK INTO SPEED. I TOOK THE CAR TO THE DEALERSHIP WHERE I ASSUMED IT WOULD BE FIXED. AFTER 9 DAYS IN THE SHOP, THEY CLAIM THEY DROVE THE VEHICLE 80 MILES AND COULDN'T DUPLICATE THE ISSUE. THEREFORE, THEY WANT ME TO PUT MY FAMILY BACK INTO THE CAR THAT IS COMPLETELY UNSAFE TO DRIVE. THEY TRIED TO TELL ME THAT IT WAS THE "TURBO LAG" THAT I AM EXPERIENCING WHICH, IN THE LONG RUN, A MANAGER ADMITTED TO MY FIANCE AND I IS UNTRUE ISN'T EVEN WHAT WE ARE EXPRESSING AS THE PROBLEM. AFTER TALKING TO 3 MANAGERS, WE FINALLY FOUND SOMEONE WHO IS HEAD OF THE SERVICE DEPARTMENT AT THE DEALERSHIP WHO SYMPATHIZED WITH OUR ISSUE AND IS LETTING US USE A LOANER UNTIL VOLKSWAGEN CALLS US BACK, BUT THIS IS ONLY AFTER I SHOWED THEM ALL OF THE OTHER REVIEWS ON THIS WEBSITE THAT STATE OUR EXACT ISSUE. NOW WE WAIT TO SEE IF VOLKSWAGEN WILL DO THE RIGHT THING OR IF THEIR CUSTOMER SERVICE IS AS TERRIBLE AS THE DEALERSHIP WHERE WE BOUGHT IT WHEN WE WENT IN WITH A REAL AND TERRIFYING ISSUE. THIS IS THE BEGINNING OF WHAT WILL BE A RECALL. UNSAFE AND SCARY. | Crash: No Fire: No | 1,200 |
| Jun 2019 | ENGINE | TL* THE CONTACT OWNS A 2019 VOLKSWAGEN TIGUAN. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 40 MPH, THE EPC, OIL, AND SYSTEM/POWER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO CAPISTRANO VOLKSWAGEN (LOCATED AT 32922 VALLE RD, SAN JUAN CAPISTRANO, CA 92675, (949) 493-4511) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 920. | Crash: No Fire: No Towed | 920 |
| May 2019 | ELECTRICAL SYSTEM | FRONT COALITION SENSON AND WARNING LIGHT GOES ON FOR NO REASON WHILE DRIVING AT A LOW SPEED DISABLELING THE SENSON. THIS HAS HAPPENED ABOUT 5 TO 6 TIMES ON VARIOUS DATES WHILE DRIVING IN THE CITY AND I HAVE TO STOP TURN THE CAR OFF AND ON IN ORDER TO RESET THE COMPUTER BY ITSELF. SOMETIMES IT WILL TURN OFF BY ITSELF TOO!. DRIVER SIDE MIRROR LIGHT COALITION SENSON WAS ACTIVATING ALL THE TIME WHILE DRIVING ON THE HIGHWAY WITHOUT ANY CARS AROUND. NEVER NOTICED THIS HAPPENING BEFORE, BECAUSE I LIVE IN QUEENS NY AND I USUALLY DRIVE TO THE CITY AND I HAVE LOTS OF CARS ALL THE TIME SO IT'S CONSTANTLY TURNS ON AND OFF. | Crash: No Fire: No | 1,116 |
| May 2019 | UNKNOWN OR OTHER | BIG MANUFACTURER DEFECT ISSUE ON TIGUAN WINDSHILED. BOUGHT NEW 2016 VW TIGUAN ON 2016 APR, WINDSHIELD BROKE IN TWO WEEKS, WHILE I'M DRIVING IN A LOCAL WAY, SLIGHT TURING RIGHT, CROSSING TRAFFIC @45 MILE/H, (HWY 75 TO EAST EXCHANGE, ALLEN, TX, 75002) NO TRUCKS SEEN. BOUGHT NEW 2019 VW TIGUAN ON 2019 MAR, WINDSHIELD BROKE IN APR, WITHIN A MONTH. A QUIET HIGHWAY, NO BIG TRUCKS PASSING BY, AND SPEED @ 65MILE/H.(HWY 75 @ RENNER) ASKED DEALER TO REPORT AS QUALITY OR DESIGN ISSUE, WITH NO RESPONSE. | Crash: No Fire: No | 60 |
| May 2019 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE | MY BRAND NEW 2019 VW TIGUAN FWD NEXT DAY AFTER BUYING SHOWED MULTIPLE PROBLEMS THAT RELATED TO TRANSMISSION AND BREAKING AND A UNKNOWN SOURCE OF RATTLING SOUND. I NOTICED WHEN I COLD START THE TIGUAN AND LET IT IDLE FOR 3-4 MINUTES THE NORMAL ENGINE SOUND SLOWLY GOES DOWN BUT A LOUDER AND MORE NOTICEABLE RATTLING SOUND COMES UP. IT IS HEARD WHILE DRIVING ALSO. IT'S CONCERNING BUT WHAT IS MORE CONCERNING IS THE THAT THE TIGUAN HESITATES WHILE SHIFTING GEARS. I NOTICED IT HAPPENS WHILE ACCELERATING FROM A STOP. NOT ONLY IT HESITATES TO ACCELERATE YOU'D FEEL THE CARS STRUGGLE WHILE SHIFTING GEARS. EACH TIME THE GEAR IS SHIFTING YOU COULD FEEL THE CAR IS AT A CONFUSED STATE AND SO YOU FEEL IT THUMP. AT OTHER TIMES I'VE EXPERIENCED THE CAR ALMOST STALLS WHERE THE RPM GOES UP BUT TRANSMISSION SLIPS. IT DOESN'T CHANGE GEAR. THE WORST OF ALL IS THAT WHILE SLOWLY BREAKING THE CAR TRIED TO SPEED UP. THE RPM IS ALSO SEEN TO GO UP. THE VERY UNFORTUNATE NEWS IS THAT THOUGH THE DEALER'S TECHNICIAN DROVE WITH ME AND SAW THE ISSUE THEY DON'T HAVE A FIX. VW CORPORATION ALSO ISN'T PROVIDING A FIX. THERE'S OTHER REPORTS OF SIMILAR PROBLEMS. THE TIGUAN HAS A KNOWN TRANSMISSION PROBLEM ACCORDING TO OTHER OWNER REPORTS. IT MAY NOT BE ALL TIGUAN BUT MY CAR IS A LEMON. THE PROBLEM PROBABLY HAS TO DO WITH WHICH LOCATION THE CAR WAS MANUFACTURED. THIS IS A VERY BIG SAFETY CONCERN. I AM VERY WORRIED ABOUT SUCH ERRATIC ISSUES 2ND DAY. HOW DID VW GET PAST SAFETY BOARDS. THEY NEED TO SOLVE THIS ISSUE BEFORE DEVASTATING EVENTS SUCH AS DEATH OR OTHER THINGS OCCUR. NO VEHICLES SHOULD SLIP GEARS WHILE ACCELERATING NOR SPEED UP WHILE BREAKING. | Crash: No Fire: No | 26 |
| Apr 2019 | POWER TRAIN,UNKNOWN OR OTHER | UPON DRIVING MY NEW 2019 VOLKSWAGEN TIGUAN THIS PAST WINTER. IT WAS A VERY COLD WINTER DAY, WHEN STARTING MY CAR IT WOULDN'T GO IN REVERSE. , THEN STARTED TO GO, IN REVERSE . I PUT IT INTO D DRIVE .. I WOULD PUTT ( GO AND STOP) LIKE IT WAS RUNNING OUT OF GAS . THERE WAS PLENTY OF GAS IN IT . IT CONTINUED TO DISPLAY THE EPC YELLOW WARNING LIGHT. THE LIGHT SIGNAL IS ENGINE CONTROL MALFUNCTION . I HAVE NOTIFIED MY DEALERSHIP I PURCHASED IT FROM. THE STATE IT WILL DO THAT WHEN IT IS VERY COLD OUT. IT IS NOW SPRING TIME. IT HAS DONE IT TWICE | Crash: No Fire: No | 1 |
| Mar 2019 | AIR BAGS,STRUCTURE,ENGINE | THE FIRST DAY I DROVE MY NEW 2019 TIGUAN SEL HOME, I OPENED THE PASSENGER DRIVER-SIDE DOOR AND THE HANDLE GOT STUCK AND WOULD NOT GO BACK IN...MADE AN APPOINTMENT FOR 2-DAYS LATER TO GET THIS FIXED. DURING THE 2-DAY WAITING PERIOD, I WAS STOPPED IN A TURNING LANE ON A FOUR-LANE, LIGHTED ROAD TO MAKE A U-TURN. WHEN I HIT THE GAS PEDDLE TO GO THE CAR JERKED FORWARD, AND WENT TO A STANDSTILL FOR ABOUT 5-SECONDS WHILE MY FOOT WAS FIRMLY PRESSING THE GAS PEDDLE. THIS CAUSED THE TWO ONCOMING VEHICLES TO HAVE TO SCREECH TO A STOP; AND THE VEHICLE IN THE MIDDLE LANE HAD TO SWERVE TO AVOID HITTING ME AND SPIN OUT. WHEN THE TIGUAN STARTED MOVING FORWARD, I HAD TO PULL OVER BECAUSE I WAS SHAKING. THE SAME ISSUE HAPPENED AGAIN THE NEXT DAY, BUT NO ONCOMING CARS WERE IN SIGHT. WENT IN FOR THE DOOR APPOINTMENT, I TOLD THE SERVICE REP ABOUT ENGINE AND ASKED TO SPEAK TO A MANAGER. AN ASSISTANT MANAGER CAME OUT, I TOLD HIM ABOUT THE ENGINE, AND HE RESPOND THAT'S A VW AND GAVE ME A HUG AND TWO FREE T-SHIRTS. NEW DOOR HANDLE HAD TO BE ORDERED DUE TO CORROSION, HAD TO COME BACK 3-DAYS LATER TO HAVE IT FIXED. DURING THOSE 3-DAYS, THE PASSENGER SEAT SEAT BELT WARNING SOUND STARTED RANDOMLY GOING OFF, ALONG WITH THE AIRBAG LIGHT FLASHING ABOVE THE HAZARD LIGHT WHEN MY HANDBAG WAS ON THE SEAT. REPORTED THAT AND THE ENGINE ISSUE AGAIN AT NEXT APPOINTMENT. HAD TO LEAVE THE CAR FOR TWO DAYS...AT PICK-UP WAS TOLD EVERYTHING WAS TESTED FINE, BUT VW DID NOT BOTHER TO TEST THE SEAT SENSOR. WAS INSTRUCTED TO NOT PUT ANYTHING ON THE PASSENGER SEAT, AS STATED IN THE CAR'S MANUAL. REQUESTED A NEW VEHICLE, OR LET ME OUT OF MY LEASE DUE TO FEELING TOTALLY UNSAFE...WAS DENIED BY BOTH CORPORATE AND DEALER. MONEY SHOULD NEVER COME BEFORE SAFETY, SO I PAID $3000 TO BREAK MY LEASE TODAY AS VW CORP & DEALER TOLD ME TO GET BACK IN THAT CAR. THIS IS A DEADLY SAFETY ISSUE. | Crash: No Fire: No | 230 |
| Feb 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | THE CAR STOPPED ACCELERATING UNEXPECTEDLY IN THE MIDDLE OF THE FREEWAY WHILE I WAS DRIVING ABOUT 60MPH. ALL KINDS OF EMERGENCY LIGHTS CAME UP FOR NO APPARENT REASON, AND THE CAR BLOCKED. THE GEAR WAS LOCKED AND WOULDN'T RESPOND TO RESTARTING THE CAR. THE CAR HAD TO THE TOWED, AND AFTER GETTING IT IN THE TRUCK I REALIZED THAT ONE SIDE OF THE HEADLIGHTS WEREN'T WORKING. THE CAR HAS ONLY 1700 MILES. A SIMILAR BUT LESS SEVERE EVENT HAPPEED THREES DAYS BEFORE. I TOOK IT TO THE DEALER'S SERVICE AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. | Crash: No Fire: No | 1,776 |
| Dec 2018 | EXTERIOR LIGHTING | BOTH HEADLIGHT HAVE EXTENSIVE CONDENSATION WITHIN THE HEADLIGHT HOUSING. INCIDENT OCCURRED OVERNIGHT WHEN THE CAR WAS STATIONARY, IN A CLOSED PARKING LOT. CAR WAS DRIVEN FROM THE DEALER LOT TO THE CUSTOMER'S PARKING LOT A NIGHT BEFORE DURING RAINY WEATHER. THE CONDENSATION COVERS THE LED MODULES OF THE TURN SIGNAL AT THE BOTTOM OF THE SAME HOUSING, AND DEPENDING ON THE OUTSIDE TEMPERATURE AND HOW LONG THE CAR WAS OPERATING, THE CONDENSATION MOVES UPWARDS TO THE FRONT OF THE LOW BEAMS. VOLKSWAGEN SERVICE DEPARTMENT STATES THIS INCIDENT IS NORMAL. NO ACTION WAS TAKEN ON TWO DOCUMENTED SERVICE VISITS FOR THE SAME ISSUE. FIRST INCIDENT OCCURRED WHEN CAR WAS ONE DAY OLD. CAR HAD APPROXIMATELY 15 MILES ON THE ODOMETER. | Crash: No Fire: No | 15 |