Complaint volume
465 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Volkswagen Atlas Complaints
465 consumer-submitted complaints on record for the 2019 Volkswagen Atlas, grouped by component category.
465 Total complaints
7 Crash reports
0 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are air bags, forward collision avoidance, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 137 complaints, with an average reported failure mileage of 20,914 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to air bags, forward collision avoidance, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Volkswagen Atlas complaints?
7 Crash
0 Fire
9 Injury
0 Fatality
7 Towed
4 Medical attention
What are the most common 2019 Volkswagen Atlas complaint categories?
AIR BAGS 111
FORWARD COLLISION AVOIDANCE 36
UNKNOWN OR OTHER 28
SERVICE BRAKES 26
STEERING 21
ENGINE 19
ELECTRICAL SYSTEM 12
ELECTRICAL SYSTEM,SERVICE BRAKES 12
POWER TRAIN 12
FUEL/PROPULSION SYSTEM 8
465 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2020 | STEERING,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | VEHICLE WOULD TURN OFF WHILE IN DRIVE. ORIGINALLY HAPPENED WHEN GOING IN REVERSE UP A HILL, VEHICLE WARNING TO PUT INTO PARK AND MANUALLY RESTART. HAPPENED 2 MORE TIMES AND WAS BROUGHT IN FOR REPAIR. DEALERSHIP WAS UNABLE TO DUPLICATE THE ISSUE. IT HAPPENED AGAIN AND WAS BROUGHT BACK TO THE DEALERSHIP. THEY CONTACTED VW AND RECOMMENDED THE FUEL PUMP BE REPLACED. THEY COMPLETED THE REPAIRS. THEN A WEEK LATER WHILE DRIVING ON THE PARKWAY AT APPROX. 75 MPH THE VEHICLE BEGAN SLOWING DOWN, I WAS DRIVING IN THE MIDDLE LANE, I WAS ABLE TO START TO GET OVER TO THE SHOULDER AS THE VEHICLE STARTED DECLINING SPEED, I WAS UNABLE TO USE THE GAS, SO I WAS ALMOST COASTING TO THE SHOULDER. THEN IT STATED PUT IN PARK AND START VEHICLE MANUALLY WHILE THE VEHICLE WAS STILL IN DRIVE AND AT A SPEED OF 45. I WAS ABLE TO GET TO THE SHOULDER AND PARKED THE VEHICLE, EVERYTHING LOCKED UP. THERE WAS AN EPC LIGHT ON, A CHECK ENGINE LIGHT. THE VEHICLE WAS TOWED. | Crash: No Fire: No | 4,900 |
| Jan 2020 | UNKNOWN OR OTHER | THE REMOTE START DOES NOT WORK AND CHECK ENGINE LIGHT IS ON. IT STARTED AROUND 1500KM AND WENT AWAY AFTER AWHILE. NOW CHECK ENGINE LIGHT IS BACK ON AND THE REMOTE START STOP WORKING AGAIN. THIS IS SO FRUSTRATING KNOWING THE CAR DOES NOT EVEN HAVE 5000KM. | Crash: No Fire: No | 700 |
| Dec 2019 | STEERING,UNKNOWN OR OTHER | I BOUGHT MY BRAND NEW ATLAS IN OCTOBER. WE DECIDED ON ATLAS DUE TO THE GREAT SAFETY RATINGS. WITHIN A FEW WEEKS, THE ATLAS WAS IN THE SHOP FOR O2 SENSOR #1. THE CHECK ENGINE CAME ON WHILE DRIVING ON A STATE ROAD. A FEW WEEKS LATER IT WAS IN FOR REPLACEMENT OF STEERING RACK. THE EXTREMELY LOUD NOISES STARTED WHILE DRIVING ON A STATE ROAD. A FEW WEEKS AFTER THAT THE SECOND O2 SENSOR REPLACED. THE CHECK ENGINE CAME ON WHILE DRIVING ON A STATE ROAD. NOW I HAVE AN APPOINTMENT TO BRING IT IN ON MONDAY BECAUSE THE REMOTE START THAT I USE EVERY MORNING STOPPED WORKING TUESDAY. AS OF TODAY, IT HASN'T EVEN HIT 3,000 MILES. | Crash: No Fire: No | Unknown |
| Dec 2019 | POWER TRAIN | I PULLED TO THE TOP OF MY DRIVEWAY AND STOPPED. I TURNED THE CAR OFF WITH THE BUTTON BUT IT WAS STILL IN DRIVE AND IT DID NOT ADVISE ME THAT THE VEHICLE WAS NOT IN PARK. THE CAR PROCEEDED TO ROLL BACK INTO A TREE. EVERY OTHER CAR I OWN WHETHER IT HAS A KEY OR KEYLESS START ALERTS YOU THAT YOUR CAR IS NOT IN PARK IF YOU TURN IT OFF IN ANOTHER GEAR OTHER THAN PARK. | Crash: Yes Fire: No | 1,700 |
| Dec 2019 | STRUCTURE,UNKNOWN OR OTHER | I PURCHASED THIS VEHICLE 5 MONTHS AGO AND IT HAS LESS THAN 6K MILES ON IT. YESTERDAY, WHILE DRIVING IN THE RAIN, I NOTICED THE STORAGE NOOK UNDER THE RADIO COMPARTMENT WAS WET. I LOOKED UP AND SAW WATER DRIPPING FROM THE CEILING ON PASSENGER SIDE CONSOLE. I DID TAKE VIDEO OF DRIPPING. IT DROPPED WATER WHILE MOVING AND AT A COMPLETE STOP, SO LONG AS IT WAS RAINING. I'VE LOOKED ONLINE AND SEE THIS IS A VERY COMMON COMPLAINT ON FORUMS. I BROUGHT MY VEHICLE TO VW DEALER TODAY AT 8AM AND IT IS STILL THERE AT 3:32 AM. I CALLED TO GET A STATUS AND THE RETURN CALL SAID THAT I NEED A NEW DRAINHOSE AND THAT IT NEEDS TO BE ORDERED. THEY SAID IT WILL BE IN 2 DAYS AND THEY WILL CALL TO SCHEDULE REPAIR. I ASKED WHAT HAPPENS IF SUBSEQUENT DAMAGE IS CAUSED BY THIS ISSUE AND WAS TOLD "WE USUALLY JUST HAVE TO REPLACE CARPET". THIS TELLS ME THAT THEY'RE WELL AWARE OF THIS DEFECT. THIS DEALERSHIP DOES NOT GIVE LOANER VEHICLES. I'M NERVOUS AFTER READING NUMEROUS COMPLAINTS ABOUT THIS AND READING OF PEOPLE WHO'VE HAD THEIR VEHICLE IN THE SHOP REPEATEDLY FOR THIS PROBLEM. I'M FILING A COMPLAINT ON MY FIRST GO ROUND BECAUSE OF ALL I'VE READ AND THE RESPONSE I GOT FROM THE DEALERSHIP. | Crash: No Fire: No | 5,700 |
| Nov 2019 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | WHEN THE VEHICLE COMES TO A STOP AND THE AUTO START/STOP ACTIVATES, THE VEHICLE WILL SOMETIMES NOT AUTO RESTART AND WILL DISPLAY, "PLEASE MANUALLY RESTART THE ENGINE". IN ORDER TO FOLLOW THE PROMPTS AND START THE VEHICLE AGAIN, YOU HAVE TO PUT THE VEHICLE IN PARK AND PUSH THE IGNITION BUTTON. I WAS ABLE TO RECREATE THIS ISSUE 100% OF THE TIME BY COMING TO A STOP, HAVING THE IGNITION AUTO STOP AND THEN REMOVING MY SEAT BELT (LIKE YOU OFTEN DO IN A DRIVE-THRU TO GET YOUR WALLET OUT OF YOUR BACK POCKET). I'VE ALSO FOUND THAT EVEN THOUGH THE VEHICLE WILL DISPLAY, "PLEASE MANUALLY RESTART" IF YOU RECONNECT YOUR SEAT BELT AND PUSH THE GAS PEDAL, THE CAR WILL TAKE OFF IN DRIVE. I"VE HAD THIS HAPPEN UNEXPECTEDLY ON FOUR DIFFERENT OCCASIONS NOW AND SOME INCIDENTS HAVE OCCURRED IN THE STREET AND OCCURRED EVEN WHEN THE SEAT BELT WAS ATTACHED. THIS IS A MAJOR SAFETY ISSUE THAT COULD RESULT IN A CRASH WITH SERIOUS INJURY OR DEATH. THE VEHICLE HAS BEEN TO VW TWICE NOW OVER THE ISSUE AND THE DEALER TRIES TO CLAIM THAT'S HOW THE VEHICLE IS DESIGNED TO OPERATE. I SHOWED THEM PAGE 173 IN THE OWNER'S MANUAL WHICH STATES THAT ALL THREE OF THE FOLLOWING CONDITIONS MUST BE MET FOR THE VEHICLE NOT TO AUTO RESTART: NO PEDAL IS DEPRESSED, THE DRIVER'S SEAT BELT IS REMOVED, AND THE DRIVER'S DOOR IS OPENED. THE WORD ALL IS IN BOLD AND CAPITALIZED IN THE OWNERS MANUAL. MY VEHICLE IS CURRENTLY BACK AT THE DEALERSHIP AND I'VE ALSO CONTACTED VW CORPORATE IN REFERENCE TO THE ISSUE. THE LOANER ATLAS THE DEALER GAVE ME PERFORMS IN THE SAME DEFECTIVE MANNER. I BELIEVE THERE'S A COMPUTER PROGRAMMING ISSUE AND ALL ATLAS' NEED RECALLED TO CORRECT THE ISSUE BECAUSE THEY'RE NOT PERFORMING PER THE OWNER'S MANUAL; WHICH COULD LEAD TO SERIOUS INJURY OR DEATH. THERE IS VIDEO OF THE ISSUE AND THE DEALER WAS ABLE TO RECREATE THE PROBLEM AS WELL EVEN THOUGH THEY ARE FIGHTING ME TO CORRECT THE ISSUE. | Crash: No Fire: No | 1,000 |
| Nov 2019 | POWER TRAIN,UNKNOWN OR OTHER | WE BOUGHT THIS NEW VEHICLE ON NOVEMBER 8, 2019. AN EXTREMELY STRONG ODOR PROTRUDED FROM THIS VEHICLE INSIDE THE CABIN WHEN THE VEHICLE WAS IDLING AND WHEN TURNED OFF. IT SMELLED LIKE BURNING PAINT OR AN ENGINE BURNING SMELL. IT WAS NAUSEATING AND MADE MY SIX YEAR OLD SON VERY SICK. THIS WAS OUR PRIMARY AND MOST IMPORTANT, VITAL CONCERN AND WORRY. | Crash: No Fire: No Injuries: 1 | 21 |
| Nov 2019 | ENGINE | COOLANT LEVEL IS LOW. THEY SAID IS A LEAK ON IT WHICH IS GOING INSIDE THE ENGINE. THIS A MAJOR MAJOR ISSUE FOR THIS BRAND AND EXPENSIVE CAR. MY CAR HAD ONLY 8400 MILES ON IT. ONE YEAR OLD. THIS IS ON UNACCEPTABLE, FOR SO MUCH MONEY I PAYED. AND SO MUCH FOR 'GERMAN ENGINEERING' PLEASE INVESTIGATE THIS NOT THE FIRST VEHICLE COMPLAING LOOK AT THE FB PAGE VW ATLAS COMPLAINS. | Crash: No Fire: No | Unknown |
| Nov 2019 | SEAT BELTS | THE SEAT BELT INDICATOR LIGHT ON THE DASH HAS COME ON 2X WHEN MY SEAT BELT HAS BEEN ON. THE SOUND WILL STOP AFTER SEVERAL MILES BUT THE LIGHT STAYS ON FOR THE WHOLE TRIP. IT HAPPENED THE 1ST TIME IN ROUGHLY SEPTEMBER & THEN NOVEMBER 9TH | Crash: No Fire: No | 2,215 |
| Oct 2019 | UNKNOWN OR OTHER | FORWARD COLLISION AVOIDANCE FALSE(UNPROMPTED) ACTIVATION- CONDITIONS-4 LANE ROAD WITH CENTER TURN LANE, WEATHER DRY, DAYLIGHT, TRAFFIC MODERATE. DRIVING STRAIGHT AT 30 MPH STEADY SPEED WITH NO CARS AHEAD IN CLOSE PROXIMITY THE CAR DETECTED AN OBSTACLE AND ENTERED AUTONOMOUS BRAKING ALMOST TO A COMPLETE STOP. MY WIFE WAS DRIVING AND I SCANNED ALL DIRECTIONS FOR A POTENTIAL HAZARD. THERE WERE CARS IN THE CENTER TURN LANE BUT NONE ENTERING OR EXITING FROM EITHER DIRECTION OR EVEN MAKING SLIGHT STEERING CORRECTIONS THAT THE SENSORS COULD HAVE INTERPRETED AS A IMPENDING COLLISION THREAT. FORTUNATELY NO CARS WERE CLOSE BEHIND US THAT COULD HAVE RESULTED IN A REAR END COLLISION. ALTHOUGH THIS IS THE FIRST EVENT FOR OUR ATLAS OUR FRIENDS ATLAS HAS HAD MULTIPLE SIMILAR EVENTS THAT THEY HAVE TRIED TO RECREATE THE SCENARIO WITH NO SUCCESS. THE DEALER WAS NOT ABLE TO FIND ANY FAULTS WITH THEIR CAR. WE HAVE YET TO BRING OUR ATLAS IN FOR DIAGNOSTICS. | Crash: No Fire: No | 4,300 |
| Oct 2019 | STEERING | AT DELIVERY (4400 MILES) AS THIS WAS A PROGRAM CAR, THE STEERING COLUMN CREEKS, POPS, AND CRACKLES WITH AT TIMES PRODUCES A LOW PITCH HIGH FREQUENCY MOAN/GROWN. THIS IS MOST NOTABLE AT LOW SPEEDS FOR THE CRACKLING NOISE, THE MOANING SOUND IS EVIDENT AT 60 MPH OR SO. I SHUT DOWN THE VEHICLE AND TOWED IT TO DEALERSHIP. STEERING FAILURE DID NOT OCCUR, BUT THE NOISES CREATED SAFETY CONCERN. THE SALESMAN CLAIMED THAT THIS WAS A OPERATIONAL CHARACTERISTIC OF THE VEHICLE | Crash: No Fire: No | 4,800 |
| Oct 2019 | POWER TRAIN | YOU HEAR WOSSHING SOUND WHEN YOU START SLOW ACCELERATION FROM ALMOST STOP, NOT COMPLETELY STOP, LIKE 5MPH. IT HAPPENS EVERY SINGLE TIME. THE ISSUE IS THAT VEHICLE DOES NOT SHIFT TO 2ND GEAR, STAYS IN 3RD WHEN IT'S AROUND 5MPH. THIS LOAD IS CAUSING TORQUE CONVERTER AND PUMP TO WORK HARDER TO GET VEHICLE ROLLING. I BELIEVE IT IS A TRANSMISSION ISSUE SINCE IT ONLY HAPPENS IN 3RD GEAR AROUND 1500 TO 2000 RPMS. FOR ME, I HEAR IT THE MOST WHEN I AM ACCELERATING AFTER COMING TO A "STOP". ONCE I HEAR THE NOISE, I FLIP THE CAR INTO MANUAL MODE AND IT IS ALWAYS IN 3RD GEAR. ALTHOUGH YOU FEEL LIKE YOU ARE ALMOST STOPPED, THE CAR IS STILL IN 3RD GEAR. DO THE SAME "STOP" WHILE IN MANUAL MODE AND DOWNSHIFT TO 2ND, AND THERE ISN'T A NOISE. MECHANIC AT DEALERSHIP TRIED OTHER NEW ATLAS' ON THE LOT AND FOUND SAME ISSUES. THERE ARE A LOT OF PEOPLE OUT THERE HAVING SAME PROBLEM. HONESTLY, MY NOISE SEEMS TO BE GETTING WORSE AND LOUDER EACH DAY. | Crash: No Fire: No | 2,100 |
| Oct 2019 | POWER TRAIN | WHEN MOVING AND UNDER A LOAD AT LOWER RPMS THE TRANSMISSION MAKES A SCREECHING NOISE LIKE SOMETHING IS GRINDING. HAVE BROUGHT THIS IN TO THE DEALER ONLY TO BE TOLD THAT IT IS "NORMAL" FOR VW ATLAS VEHICLES. I FEEL THAT THIS CANNOT BE NORMAL AND DO NOT TRUST THIS ANSWER FROM VW ESPECIALLY AFTER WE WERE LIED TO ABOUT THE DIESEL EMISSIONS PROBLEM. I AM WORRIED THAT THESE TRANSMISSIONS ARE FAULTY AND MAY GIVE OUT UNEXPECTEDLY. I WAS TOLD THAT IF I WERE TO BE STRANDED THE ROADSIDE ASSISTANCE WOULD HELP ME BUT THIS IS UNACCEPTABLE AND BEING STRANDED COULD BE A HUGE SAFETY HAZARD. | Crash: No Fire: No | 3,500 |
| Sep 2019 | ENGINE,FUEL/PROPULSION SYSTEM | ENGINE LIGHT CAME ON. STRONG GAS SMELL INSIDE CAR. TOOK TO DEALERSHIP. HAS MULTIPLE GAS LEAKS AND DEALERSHIP IS REPLACING THE GAS TANK AND LINES. | Crash: No Fire: No | 5,000 |
| Sep 2019 | SERVICE BRAKES | AUTOMATIC BRAKING STOPS CAR WHEN EXITING PARKING LOT ONTO MAIN ROAD, COULD NOT PULL STRAIGHT OUT OF PARKING LOT. EMERGENCY BRAKING DEPLOYED 3 TIMES. ON COMING TRAFFIC HAD TO STOP BECAUSE CAR WOULD NOT MOVE UNIT I TURNED SYSTEM OFF. MULTIPLE CARS WERE BEHIND ME AND COULD NOT BACK UP ENOUGH TO NOT BLOCK TRAFFIC. NO OBSTRUCTIONS WHERE IN FRONT OF ME JUST SLIGHTLY STEEPER ANGLE EXITING PARKING LOT. | Crash: No Fire: No | 2,000 |
| Sep 2019 | ELECTRICAL SYSTEM,SERVICE BRAKES | UPON ACCELERATING MY 2019 VW ATLAS DOWN AN EMPTY STREET BETWEEN 10 TO 20 MILES PER HOUR THE AUTONAMOUS EMERGENCY BRAKE SENSOR MALFUNCTIONED AND THE CAR SUDDENLY CAME TO A COMPLETE STOP JOLTING US FORWARD. IT WAS SO UNEXPECTED THAT MY HANDS SLIPPED OFF THE STEERING WHEEL AND LANDED ON THE DASH BOARD. THE HALT CAME WITH A VERY LOUD NOISE. AS I EXPLAINED TO THE DEALERSHIP TECHNICIAN AND VW CORPORATE OFFICE REGIONAL CASE MANAGER, THERE WAS NO VEHICLE IN FRONT OF ME. THERE WERE NO PEDESTRIANS, ANIMALS, OBSTACLES, ETC. ON THE ROADWAY. THE DAY WAS SUNNY AND THE GRILL EMBLEM THAT HOUSES THE SYSTEM SENSOR WAS UNOBSTRUCTED AND CLEAN. IF THERE WOULD HAVE BEEN A VEHICLE BEHIND ME I WOULD HAVE BEEN REAR ENDED. THE DEALERSHIP TOLD ME THAT "THEY COULD NOT DUPLICATE THE ISSUE" AND PER CORPORATE ENGINEERS THE SENSOR IS WORKING PER SPECIFICATIONS AND NO FAULT CODES WERE FOUND WITH THE SENSOR. IMAGINE RECEIVING THIS EXPLANATION AFTER THAT SCARY INCIDENT HAPPENS TO YOU OUT OF NO WHERE. NOW I CAN'T GET BACK INTO THE VEHICLE WITHOUT THINKING WHEN IT WILL HAPPEN NEXT. TOO HAVE WRITTEN A LETTER TO THE CEO OF VOLKSWAGEN SEEKING A RESOLUTION TO THE PROBLEM. MY THOUGHT IS THAT IT'S A PROBLEM WITH THE SENSOR'S SOFTWARE CODE AND VOLKSWAGEN DOESN'T HAVE A SOLUTION. PLEASE I ASK THAT THIS ISSUE BE INVESTIGATED AND A RECALL BE ISSUED. THE INTERNET HAS INFO ON OTHER OWNERS WITH SAME ISSUE ALONG WITH A CLASS ACTION LAWSUIT FILED IN CALIFORNIA AGAINST VW FOR THE SAME ISSUE. THANK YOU. *JS | Crash: No Fire: No | 5,900 |
| Sep 2019 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG. WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. THE TRANSMISSION JOLTS WHILE DRIVING. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP "FIXED" IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON. | Crash: No Fire: No | 100 |
| Sep 2019 | UNKNOWN OR OTHER,ENGINE | ENGINE LIGHT IS ON... INTERIOR SMELLS LIKE GAS AND GAS GAGE IS SHOWING LOW LEVEL VERY FAST. | Crash: No Fire: No | 4,200 |
| Sep 2019 | SERVICE BRAKES | EMERGENCY BRAKE ACTIVATED WHEN THE VEHICLE WAS IN MOTION AND TURNING TOWARDS AN OPEN PARKING SPACE. NOTHING WAS IN FRONT OF THE VEHICLE AT THE TIME OF THE EMERGENCY BRAKE DEPLOYING. THIS LEFT THE VEHICLE STUCK IN THE MIDDLE OF PARKING LANE AND COULD HAVE BEEN HIT BY CROSS TRAFFIC. | Crash: No Fire: No | Unknown |
| Aug 2019 | ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | THE CAR IS 6 MONTHS OLD. WE HAVE 5 DOCUMENTED CASES OF THE VEHICLE STOPPING/BRAKING ON IT'S OWN FOR NO REASON. THE DEALER AND VW CORPORATE DO NOT HAVE A FIX AND SUGGESTED WE KEEP DRIVING IT TO GET MORE DOCUMENTED OCCURRENCES. THE VEHICLE POSES AN EXTREME SAFETY RISK AT THIS TIME DUE TO FAULTY BRAKING ASSIST MECHANISMS. 2 OF THE 5 OCCURRENCES INVOLVED IT THROWING THE PARKING BRAKE ON BY ITSELF AND THE OTHER 3 WERE DRASTIC SLOW DOWNS WITH NOTHING AROUND. ALL INCIDENTS REPORTS ARE ATTACHED AND ARE EXACTLY WHAT WAS TURNED INTO THE DEALER AND VW CORPORATE. | Crash: No Fire: No | 11,000 |
| Aug 2019 | FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION | TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. WHILE DRIVING UP AN INCLINED ROAD AND MAKING A LEFT TURN, THE COLLISION AVOIDANCE SYSTEM BEEPED WHILE ERRONEOUSLY SENSING SOMETHING WAS AHEAD OF THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN REVERSE, THE BACK-UP CAMERA DID NOT IMMEDIATELY DISPLAY THE PERSON WALKING BEHIND THE VEHICLE. THE PERSON WAS NOT DISPLAYED ON THE CAMERA UNTIL THEY WERE IN THE MIDDLE OF THE SCREEN. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. NORM REEVES VOLKSWAGEN (20 AUTO CENTER DR, IRVIN, CA) WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE OPERATED NORMALLY. THE MANUFACTURER WAS ALSO CONTACTED. THE FAILURE MILEAGE WAS 800. | Crash: No Fire: No | 800 |
| Aug 2019 | SERVICE BRAKES | I WAS DRIVING DOWN A ROAD GOING 35 MPH AND SUDDENLY THE AUTOMATIC BRAKING SYSTEM ENGAGED CAUSING THE VEHICLE TO SLAM ON ITS BRAKES ALMOST COMPLETELY STOPPING. THERE WAS NO ADVANCE WARNING THAT THIS WAS GOING TO OCCUR (E.G. SOUND OR DASHBOARD ALERT). FURTHER THERE WERE NO CARS IN FRONT OF ME, NO PEDESTRIANS, OR ANYTHING ELSE THAT COULD HAVE CAUSED THE FRONT COLLISION AUTOMATIC BRAKING TO ENGAGE. THANKFULLY THERE WAS NO VEHICLE IMMEDIATELY BEHIND ME OR THEY WOULD HAVE SURELY CRASHED INTO ME. | Crash: No Fire: No | 375 |
| Aug 2019 | UNKNOWN OR OTHER | VEHICLE AUTO LOCKS WITH RFID KEYS IN THE CAR WHICH LOCKED CHILD IN THE CAR. DRIVER ENTERED VEHICLE USING RFID KEY FOB (USING TOUCH SENSOR ON DOOR), PLACED 1.5 YEAR OLD CHILD IN THE REAR PASSENGER SIDE 2D ROW SEAT INTO AN APPROVED 5PT CAR SEAT AND SHUT THE DOOR. DRIVER PLACED PURSE WITH KEY FOB INTO PASSENGER SEAT AND SHUT THE DOOR. WALKED AROUND TO PLACE OLDER CHILD INTO DRIVER SIDE 2D ROW SEAT THE DOOR WAS LOCKED AND COULD NOT BE OPENED. ALL DOORS WERE LOCKED DUE TO A 45 SECOND TIMEOUT FEATURE. THE KEYS AND CHILD WERE LOCKED INTO THE CAR REQUIRING FIRST RESPONDERS TO BREAK THE DRIVER'S WINDOW TO UNLOCK THE CAR FROM THE INSIDE. THE ALARM SOUNDED UPON BREAKING THE GLASS, AND WHEN THE UNLOCK BUTTON ON THE DRIVER DOOR WAS PRESSED, THE DOORS UNLOCKED AND THE KEY FOB WAS RETRIEVED TO SILENCE THE ALARM. THE CHILD WAS IN THE VEHICLE FOR OVER 20 MINUTES IN A CA DESERT. THIS OCCURRED ON AN AIR FORCE BASE, WHERE FIRST RESPONDERS LOGGED AND REPORTED THE INCIDENT. | Crash: No Fire: No | 480 |
| Aug 2019 | SERVICE BRAKES | AUTOMATIC COLLISION BRAKING SYSTEM ENGAGES IN SUDDEN AND UNEXPECTED BRAKING WHEN THERE IS NO OBSTACLE (OR CARS) NEAR VEHICLE. AUTOMATIC BRAKES HAVE STOPPED CAR TO A HALT WITHOUT WARNING WHEN DRIVING ON OR TURNING ON SLIGHT SLOPE CITY STREET THAT LEVELS OUT TO THE ROAD. THE SUDDEN BRAKING HAS ALMOST CAUSED COLLISIONS AS VEHICLE STOPS FOR NO REASON WITHOUT WARNING IN MIDDLE OF STREET/TRAFFIC. VERY CONCERNED AS NO WAY TO TURN OFF SYSTEM AND AFRAID TO DRIVE VEHICLE FOR FEAR IT WILL STOP AUTOMATICALLY FOR NO REASON IN HEAVIER TRAFFIC OR ON BRIDGE WHERE ANGLE OF ROAD/BRIDGE MAY SLOPE. THE SUDDEN BRAKING HAS OCCURRED TWICE THIS WEEK AT LOCATION I HAVE TO DRIVE TO EVERY DAY AND CANNOT BYPASS. | Crash: No Fire: No | 200 |
| Aug 2019 | UNKNOWN OR OTHER,SERVICE BRAKES | AUTO BRAKING SYSTEM CAUSES CAR TO BRAKE WHEN EXITING A DRIVEWAY. ALERTS TO THE ROAD AS AN OBSTACLE WHEN GOING DOWN AN INCLINE. THE SYSTEM READS ROAD AS AN OBSTACLE, LIKE A PERSON OR CAR. BRAKING SYSTEM CAUSES CAR TO BRAKE LEAVING DRIVEWAYS. CAR COMES TO A COMPLETE STOP, ENGINE CUTS OFF WITH CAR IN TRAFFIC - ONCOMING TRAFFIC. THIS IS THE BRAKE MANUEVERING SYSTEM - READS ROAD AS A HAZARD CAUSING THE CAR TO AUTOMATICALLY APPLY THE BRAKES. BRAKES ARE APPLIED SUDDENLY AND THE FORCE IS AS IF I AM BEING HIT AT A HIGH SPEED FROM BEHIND. THAT IS WHAT I THOUGHT HAPPENED. TAKES 15-20 SECONDS TO RESTART THE CAR, DURING WHICH TIME I 'M IN TRAFFIC OR HALF IN TRAFFIC AND HALF IN THE DRIVEWAY SUBJECT TO GREAT BODILY HARM FROM OTHER CARS THOSE THAT DO NOT EXPECT ME TO BE STOPPED THERE OR FROM CARS BEHIND ME THIS PLACES ME, MY FAMILY, PASSENGERS AND OTHER DRIVERS AT GREAT RISK OF HARM. THIS HAS HAPPENED NUMEROUS TIMES AND AT NUMEROUS DIFFERENT SPEEDS. EACH TIME I HAVE BEEN LUCKY TO HAVE AVOIDED BEING HIT. I HAVE BEEN TOLD THAT THIS IS HOW THE CAR IS DESIGNED AND THAT THERE IS NO FIX FOR THIS EXCEPT TO TURN OFF THE SYSTEM WHICH ALSO TURNS OFF THE SYSTEM SHOULD A HAZARD APPEAR BEFORE MY VEHICLE. I WAS REQUIRED TO TURN OFF THE SYSTEM MYSELF BECAUSE VW HAS STATED IT IS A LIABILITY FOR THEM TO TURN IT OFF. THE DATE LISTED IS THE FIRST TIME IT HAPPENED BUT IT HAS HAPPENED CLOSE TO A DOZEN TIMES. I HAVE TAKEN THE CAR IN TWICE ONLY TO BE TOLD THAT THERE IS NOTHING THEY CAN DO AS THE SYSTEM IS OPERATING AS DESIGNED. VW HAS TOLD ME THAT THE SYSTEM CANNOT DIFFERENTIATE AND TO ENSURE THE BRAKING DOES NOT GO ON (ALTHOUGH IT WILL STILL BEEP AND ALERT) I MUST EXIT ALL DRIVEWAYS NO FASTER THAN 3 MPH. WHEN EXITING INTO HIGH TRAFFIC AREAS, SUCH AS WHERE I LIVE THIS WILL PLACE ME AT GRAVE DANGER. | Crash: No Fire: No | 1,200 |