Complaint volume
456 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Volkswagen Atlas Complaints
456 consumer-submitted complaints on record for the 2019 Volkswagen Atlas, grouped by component category.
456 Total complaints
7 Crash reports
0 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are air bags, forward collision avoidance, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 135 complaints, with an average reported failure mileage of 20,040 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to air bags, forward collision avoidance, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Volkswagen Atlas complaints?
7 Crash
0 Fire
9 Injury
0 Fatality
7 Towed
4 Medical attention
What are the most common 2019 Volkswagen Atlas complaint categories?
AIR BAGS 110
FORWARD COLLISION AVOIDANCE 36
SERVICE BRAKES 26
UNKNOWN OR OTHER 26
STEERING 21
ENGINE 19
ELECTRICAL SYSTEM 12
ELECTRICAL SYSTEM,SERVICE BRAKES 12
POWER TRAIN 12
FUEL/PROPULSION SYSTEM 8
456 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2020 | STEERING,WHEELS,ELECTRONIC STABILITY CONTROL (ESC) | I BOUGHT MY NEW VW ATLAS IN DECEMBER OF 2019. WHEN I BOUGHT IT, I NOTICED A RUBBING/SQUEAKING NOISE WHEN I TURNED THE STEERING WHEEL BUT WAS TOLD THAT WAS NORMAL FOR A NEW VEHICLES. SO, I LET IT GO, THEN CAME TO REALIZE IT CONTINUED TO GET WORSE AND LOUDER OVER TIME. SO AT MY 10,000 MILE CHECK, THEY TOLD ME IT WAS THE STEERING RACK THAT NEEDED TO BE REPLACED ASAP BUT THAT IT WAS ON BACK ORDER AND COULD TAKE A COUPLE OF WEEKS FOR THE PART TO COME IN. I WAS TOLD THIS WAS NOT A COMMON ISSUE. SO I WAITED 3-4 WEEKS, AND THE PART FINALLY CAME IN. IT WAS REPLACED AND I THOUGHT I WAS DONE WITH REPAIRS EARLY ON. THEN, A COUPLE OF DAYS PASS AND I FIND THAT THERE IS STILL SOMEWHAT OF A NOISE WHEN I TURN MY WHEEL AND ESPECIALLY WHEN I'M ON THE BACKROADS GOING OVER BUMPS. I TAKE IT BACK THE DEALERSHIP AND OF COURSE, THEY CAN'T REPLICATE THE PROBLEM. A COUPLE MORE WEEKS PASS, I'M STILL HEARING A CREAKY NOISE AND THEN ONE NIGHT ON MY WAY HOME, ALL OF THE SENSOR AND WARNING LIGHTS LIGHT UP IN MY DIGITAL COCKPIT. I HAVE IT TOWED, VW DETERMINES IT'S A TIRE SENSOR OF WHICH THEY REPAIR. THREE WEEKS LATER, HERE I AM AGAIN AND ALL OF MY TIRE PRESSURE SENSORS ARE ON AGAIN ON MY WAY HOME FROM WORK. I HAVE A NEW TIRE FROM WHERE I GOT A FLAT TWO WEEKS AGO, AND THAT TIRE PRESSURE SENSOR LIGHT IS ALSO ON. SO, NOW NOT ONLY AM I HAVING AN ISSUE WITH MY TIRES BUT THE FIRST STEERING WHEEL NOISE ISSUE STILL ISN'T REPAIRED ON AN ATLAS THAT I BOUGHT WITH 12 MILES ON IT IN DECEMBER OF 2019. VW CORPORATE HAS BEEN CALLED, THE DEALERS CORPORATE HAS BEEN CALLED AND STILL I HAVEN'T GOTTEN NOWHERE. | Crash: No Fire: No | 15,000 |
| Oct 2020 | POWER TRAIN | FIRST TIME I HAD A TRANSMISSION LEAK WAS @215 MILES. THEY REPLACED THE TRANSMISSION OIL COOLER ADAPTER. JUST ROLLED OVER 30K, AND HAVE HAD 2 OTHER TOCA REPLACED SINCE THEN. CALLED VW TO ASK ABOUT LEMON LAW, WAS DECLINED. MY CAR HAS BEEN ALL HIGHWAY MILES, NEVER ONCE OFF-ROAD. | Crash: No Fire: No | Unknown |
| Sep 2020 | SERVICE BRAKES | MULTIPLE TIMES THE SUV WILL AUTOMATICALLY BREAK WITH THE PARKING BREAK. IT HAS HAPPENED WILL TRYING TO TAKE OFF FROM A LIGHT. AND WHILE DRIVING. CITY STREET | Crash: No Fire: No | 25,000 |
| Sep 2020 | SERVICE BRAKES | AUTONOMOUS BREAKING OCCURS WITHOUT WARNING WITH NOTHING ON THE ROAD. THIS HAS HAPPENED ON SEVERAL OCCASION, BUT TODAY (09/16/2020) THIS OCCURRED WHILE DRIVING APPROXIMATELY 55 MPH ON APD 40 IN CLEVELAND, TENNESSEE WITH NO OBSTRUCTION IN FRONT OF VEHICLE. DASHCAM FOOTAGE MAY BE AVAILABLE, I'LL CHECK LATER TODAY TO SEE IF IT WAS CAPTURED. | Crash: No Fire: No | 12,000 |
| Sep 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | THE VEHICLE SHUTS DOWN WHILE DRIVING. IT HAS HAPPEN 3 TIMES. AUTO START/STOP IS DISENGAGED EACH TIME. ONE INCIDENT (6/19/20) WHILE DRIVING 50MPH, HAD TO COAST INTO A PARKING LOT & RESTART THE ENGINE. ANOTHER (8/19/20) WHEN SLOWING DOWN TO GO INTO OUR DRIVEWAY. TOOK THE CAR TO THE DEALER AFTER EACH OF THESE INCIDENTS. THEY COULD NOT DIAGNOSE THE ISSUE. DEALER HAS CONTACTED VW TECH & ENGINEERING. WE HAVE STARTED FILE WITH VW CUSTOMER CARE. WE WERE INSTRUCTED BY VW THAT THE NEXT TIME IT HAPPENS, LEAVE THE CAR WHERE IT STOPS & TO CALL CUSTOMER CARE FOR A TOW. WE ALSO HAVE HAD AN ISSUE WITH ONE KEY NOT BEING RECOGNIZED BY THE CAR ON SEVERAL OCCASIONS. TODAY, THE INSTRUMENT DISPLAY & THE RADIO SHUT DOWN WHILE IDLING AT CVS (AUTO START/STOP WAS OFF). | Crash: No Fire: No | 23,000 |
| Sep 2020 | FUEL/PROPULSION SYSTEM | VEHICLE WILL NOT ALLOW OVER THREE GALLONS OF GAS TO BE PUT INTO THE TANK DURING FUELING. VEHICLE WAS SERVICED ONCE AT DEALERSHIP WITH THE FUEL CANISTER REPLACED BUT AFTER THE VEHICLE AS RETURNED WITHIN TWO WEEKS THE VEHICLE ONCE AGAIN WILL NOT ALLOW OVER THREE GALLONS TO BE PUT INTO THE TANK. DURING FUELING THE IN TANK PORT MAKES A LOUD HISSING SOUND AND THE SMELL WAS F GASOLINE IS NOTICEABLE WITHIN THE VEHICLE. | Crash: No Fire: No | 32,000 |
| Sep 2020 | VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | CAR DISENGAGED ADAPTIVE CRUISE CONTROL AND EMERGENCY BRAKED SUDDENLY ("SLAMMED ON THE BRAKES"), WHILE DASHBOARD LIGHTS FLASHED WARNINGS OF FRONT END IMPACT AND DISENGAGEMENT OF ACC AND ALL ASSISTANCE SYSTEMS. THE CAR WAS TRAVELING 68MPH ON A STRAIGHT LINE, FLAT BRIDGE OVER WATER. OTHER CARS WERE TO THE SIDE AND REAR OF THE VEHICLE, BUT NO FRONT END COLLISION WAS POSSIBLE AT THE TIME. DEALERSHIP CLAIMS THIS IS A RADAR ISSUE THAT "EVERY CAR HAS." EXTREMELY DANGEROUS! | Crash: No Fire: No | 5,800 |
| Sep 2020 | ELECTRICAL SYSTEM,SERVICE BRAKES | THE AUTO BRAKING SYSTEM ACTIVATS ON ITS OWN WHILE IN MOTION. ON MULTIPLE OCCASSIONS THE CAR HAS SUDDENLY BRAKED AND IVE COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. NO CARS, DEBRIS, HAZARDS, OR ANYTHING WERE IN FRONT OF ME THAT SHOULD HAVE ACTIVATED THE AUTOMATIC COLLISION PREVENTION SYSTEM. IT IS SO SUDDEN THAT IT LEFT MY NECK AND SHOULDERS (SEAT BELT AREA) VERY SORE. THE AUTOMATIC COLLISION PREVENTION SYSTEM IS SUPPOSED TO BE A SAFETY FEATURE BUT NEARLY CAUSED A COLLISION. I HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR THE PROBLEM BUT EVERYTIME THEY SAY THERE ARE NO ERRRORS REPORTED ON THEIR COMPUTER AND THERE IS NOTHING THEY CAN DO. THIS IS A KNOWN PROBLEM AMONG MANY VW OWNERS AND VW KNOWS TOO BUT DOESN'T ADDRESS IT. | Crash: No Fire: No Injuries: 1 | 15,000 |
| Sep 2020 | ELECTRICAL SYSTEM,SERVICE BRAKES | WHEN GOING UP OR DOWN A STEEP HILL, AND ALSO 1 TIME PULLING OUT OF A PARKING LOT MY EMERGENCY BRAKES HAVE ENGAGED 5 TIMES. NO CARS HAVE BEEN AROUND (LUCKILY) AND I WAS NOT ABOUT TO HIT ANYTHING. MY COLLISION SENSORS ALSO GO OFF DAILY-THE ENTIRE TIME I'M DRIVING EVEN WHILE NOTHING IS AROUND. I CAN PULL UP TO AN EMPTY INTERSECTION AND THEY WILL DO OFF. I HAVE TRIED TO CHANGE THE SENSITIVITY AND THIS STILL HAPPENS. THEY ARE NOT CONSISTENT EITHER- THE SAME ROAD CAN MAKE IT GO OFF ONE DAY AND NOT THE NEXT. BUT THEY ARE ALWAYS GOING OFF WHILE DRIVING AND I HAVE TO EXIT OUT OF THE SCREEN | Crash: No Fire: No | 10,000 |
| Sep 2020 | UNKNOWN OR OTHER,SERVICE BRAKES | WHEN DRIVING THE VEHICLE THE BRAKES WILL AUTOMATICALLY ENGAGE SLAMMING THE CAR INTO A STAND STILL AND POTENTIALLY BEING HIT. THERE ARE SENSORS THAT ACTIVATE THE BRAKES AND THEY GO OFF WHEN THERE IS NOTHING AROUND TO SET THEM OFF. TOOK THE CAR IN. THEY COULD NOT DUPLICATE THE PROBLEM. THEY CALLED THE TECH ASSIST LINE AND THEY ACKNOWLEDGE THIS IS AN ISSUE THAT THEY HAVE HEARD OF BUT WILL DO NOTHING ABOUT IT. THEY SAY IF THE BRAKES SLAM ON THEN THE SENSORS ARE WORKING. THIS WAS HAPPENING TO MY CAR DAILY AND I HONESTLY WAS AFRAID TO DRIVE THE CAR. THIS IS A TOTAL SAFETY ISSUE FOR YOUR CAR TO SLAM ON THE BRAKES FOR NO REASON IN AN UNSAFE LOCATION. I HAVE TURNED THE MANEUVER BRAKING OFF BUT I PAID A LOT OF MONEY FOR THAT FEATURE THAT DOES NOT WORK SAFELY. I ALSO GET OTHER RANDOM WARNING LIGHTS THAT GO OFF FOR NO REASON. THEY PLUG IT IN TO LOOK FOR CODES AND NOTHING SHOWS UP SO THEY DO NOT FEEL THERE IS A PROBLEM TO ADDRESS. | Crash: No Fire: No | 5,000 |
| Sep 2020 | STRUCTURE | THERE ARE SMALL SPOTS OF RUST ALL AROUND THE CAR, LOWER HALF. | Crash: No Fire: No | 9,300 |
| Aug 2020 | SERVICE BRAKES | MY BRAKES HAVE LOCKED UP 4 OR 5 TIMES (SINCE PURCHASING THE CAR IN APRIL 2019) WHEN EXITING A PARKING LOT WITH MINIMAL SLOPE TO TURN ONTO THE STREET. THE CAR MAKES A GRINDING NOISE AND ALERTS BEEP. THE CAR MUST BE PLACED IN PARK, THEN REVERSE TO MAKE THE DRIVE FEATURE FUNCTION AGAIN TO GET OUT OF THE MIDDLE OF THE STREET. THE FORCE OF THE BRAKING, LOCKS UP THE SEAT BELTS AS WELL. THANKFULLY NO ONE HAS BEEN BEHIND ME TO AVOID REAR END COLLISION NOR ONCOMING. I AM NERVOUS TO PULL OUT OF A DRIVEWAY NOW | Crash: No Fire: No | 10,000 |
| Aug 2020 | VEHICLE SPEED CONTROL | WHETHER SUV IS TURNED ON USING REMOTE START OR MANUAL START THE CRUISE CONTROL WILL NOT WORK. READS ERROR: ACC. DEALERSHIP STATES THEY ARE UNABLE TO FIX - HOPEFUL FOR A MANUFACTURED UPDATE TO FIX. ENTERTAINMENT SCREEN FLASHING AND WILL NOT TURN OFF UNTIL 5 ATTEMPTS TO TURN OFF AND ON SUV. DEALERSHIP STATED IT NEEDED AN UPDATE. | Crash: No Fire: No | 7,000 |
| Aug 2020 | SERVICE BRAKES | THE BRAKES ACTIVATED ON THEIR OWN WHILE IN MOTION, AND THE CAR CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. NO CARS WERE IN FRONT OF ME OR ANYTHING ELSE THAT SHOULD HAVE ACTIVATED THE AUTOMATIC COLLISION PREVENTION SYSTEM. THE CAR BEHIND ALSO HAD TO STOP TO AVOID CRASHING INTO MY REAR. THE AUTOMATIC COLLISION PREVENTION SYSTEM IS SUPPOSED TO BE A SAFETY FEATURE BUT NEARLY CAUSED A COLLISION. | Crash: No Fire: No | 11,000 |
| Aug 2020 | POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKES | CAR JUST STOPS WHEN LEAVING A PARKING LOT AND MY DRIVEWAY , NO OTHER CARS ARE IN THE AREA. BRAKING IS JERKY ALERT SYSTEM GOES CRAZY WITH NO ONE AROUND THE CAR JUST STOPS. THIS HAPPEN TO US A TOTAL OF 7 TIMES SO FAR. I THE FIRST TIME I REPORTED TO THE DEALER WAS ON JUNE 8 THE CAR HAD 500 MILES. WENT BACK TO THE DEALER LATE JUNE AND THEY TEST DROVE THE CAR WITH US. IT DIDNT STOP BUT THE SERVICE MANGER DID WITNESS THE SENSITIVE ALERTS AND STATED THAT HE WOULD CONTACT THE FIELD MANAGER. NO FOLLOW UP FROM THE DEALER WAS RECEIVED FOR THREE WEEKS . THIS DEALER IS NOT ACTING IN GOOD FAITH. THEN HE SAYS THAT THERE IS NO UPDATES TO THE COLLISION WARNING SYSTEM AND TOLD US TO CALL CUSTOMER CARE. I HAVE A 43,000 CAR THAT I AM AFRAID TO DRIVE. | Crash: No Fire: No | 500 |
| Aug 2020 | ELECTRICAL SYSTEM | CAR WOULDN'T START AFTER BEING GARAGE FOR TWO DAYS. NOTHING WAS LEFT ON IN THE CAR. THE OTHER THING I NOTICED WAS THAT THE START STOP FUNCTION NO LONGER WORKS. WHEN I FIRST BOUGHT THE CAR IT WORKED ALL THE TIME. | Crash: No Fire: No | 10,500 |
| Aug 2020 | STEERING | WHILE IN MOTION AND REMAINING STILL, AS YOU TURN THE STEERING WHEEL LEFT AND RIGHT THE STEERING GEAR MAKES A CLUNKING, KNOCKING NOISE THROUGHOUT THE STEERING GEAR. | Crash: No Fire: No | 4,000 |
| Jul 2020 | POWER TRAIN,SERVICE BRAKES | WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY). | Crash: No Fire: No | 4,000 |
| Jul 2020 | STEERING | I HAVE BEEN HAVING SOME ISSUES WITH MY RECENT PURCHASE THAT I AM HAVING A VERY DIFFICULT TIME RESOLVING. I TOOK THE VEHICLE IN SOME WEEKS AGO BECAUSE THERE WAS A LOUD NOISE COMING FROM THE STEERING COLUMN. THE ISSUE WAS DISMISSED AS A NORMAL "BREAKING IN" AND SHOULD GO AWAY AS I APPROACH 12,000 MILES. THIS WAS VERY TROUBLING AS I HAVE NEVER BEEN IN A NEW VEHICLE WITH THIS ISSUE. ON JULY 9, 2020, I RETURNED THE CAR WITH THE SAME STEERING ISSUE AND TO HAVE THE OIL CHANGED. AFTER NOT HEARING ANYTHING BACK FROM THE SERVICE DEPARTMENT, I WENT BACK TO LOYALTY TO CHECK THE STATUS. AT THIS TIME, I WAS TOLD THAT THE ISSUE WAS A FAULTY RACK AND PINION BUT THE SERVICE ADVISOR WAS UNSURE ON A TIMELINE AND WOULD NOT KNOW ANYTHING UNTIL MONDAY. AFTER NOT HEARING BACK FROM THE SERVICE DEPARTMENT, I RETURNED TO LOYALTY MONDAY EVENING TO LEARN THAT THE PART IS ON BACKORDER AND IT WILL BE SOME MONTHS BEFORE IT IS AVAILABLE. I AM ALSO TOLD AT THIS TIME BY TWO OF YOUR SERVICES ADVISORS THAT THE VEHICLE IS SAFE TO DRIVE WITH A FAULTY RACK AND PINION, BUT AT THE SAME TIME WAS TOLD BY ONE OF YOUR SERVICE TECHNICIANS THAT HE ABSOLUTELY ADVISES AGAINST DRIVING IT WITH A FAULTY RACK AND PINION UNTIL IT IS REPAIRED. ALSO, THE SAME SERVICE ADVISOR THAT TOLD ME THE ISSUE WAS A NORMAL "BREAKING IN" ON SATURDAY EXPLAINS, REPEATEDLY, THAT HE HAS AN ATLAS THAT HAS BEEN THERE FOR SEVERAL MONTHS WITH THE SAME PROBLEM WAITING ON THE SAME PART. I WAS ALSO TOLD BY A LOYALTY SALES ASSOCIATE ON THURSDAY (7/23) THAT A LOYALTY EMPLOYEE HAS A SIMILAR VEHICLE WITH THE EXACT SAME PROBLEM. THIS MAKES THE FACT THAT I WAS DISMISSED A FEW WEEKS AGO EVEN MORE TROUBLING, ESPECIALLY SINCE THE MILITARY IS MOVING US NEARLY 900 MILES IN A FEW DAYS. | Crash: No Fire: No | 7,000 |
| Jul 2020 | SEATS | WHEN LOWERING THE THIRD ROW SEATS OF THE ATLAS THE SEATS SLAM DOWN AND FORWARD WITH GREAT FORCE. WHEN PARKED TODAY, I WAS LOWERING THE SEATS AND THE SEAT LOWERED WITH SUCH FORCE THE MY FOOT WAS MASHED AND PINNED IMMEDIATELY A LARGE KNOT APPEARED. I PLAN TO HAVE AN X-RAY OF THE FOOT TOMORROW. MY IMMEDIATE THOUGHT WAS THE DAMAGE THAT COULD HAVE BEEN DONE TO A SMALLER CHILD. | Crash: No Fire: No Injuries: 1 Medical attention | 20,000 |
| Jul 2020 | STEERING | THERE IS A SQUEAKING NOISE ANYTIME YOU TURN STEERING WHEEL. IT HAPPENS AT LOWER SPEED AND WHEN STOPPED. JUST TURN WHEEL LEFT AND RIGHT, BY COUPLE OF DEGREES AND YOU WILL HEAR IT. | Crash: No Fire: No | 6,000 |
| Jul 2020 | STRUCTURE | MY SUV HAS DEVELOPED RUST ALL AROUND. BACK DOOR, SIDE PANELS ON BOTH SIDE, CLOSER TO BOTTOM HALF. | Crash: No Fire: No | 11,500 |
| Jun 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | I HAVE BEEN HAVING PROBLEMS WITH THE CAR SLAMMING ON BRAKES FOR NO REASON, NO CARS IN FRONT OF US WE WERE ON THE HIGHWAY DRIVING AT ABOUT 70 MPH. THE ACC SYSTEM WORKS SPORADICALLY. WE WERE TOLD THAT WHEN THEY DID THE RECALL REPAIR IT DEPROGRAMMED THE ACC WHICH THEY SAY THERE IS NO SOFTWARE UPDATE. MY DAUGHTER WAS PARKING THE CAR AND THE CAR SHUT OFF ON THE MIDDLE OF THE ROAD AND TOLD HER TO MANUALLY RESTART THE CAR. THERE IS A GRINDING NOISE WHEN ACCELERATING THE DEALERSHIP SAID THIS WAS 'NORMAL AND RELATED TO THE TORQUE CONVERTER. THE CRUISE CONTROL ALSO WORKS SPORADICALLY SINCE THE RECALL REPAIR. THE CAR STALLING AND SLAMMING ON BRAKES ARE BOTH VERY SERIOUS SAFETY CONCERNS. | Crash: No Fire: No | 30,480 |
| Jun 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES | WHILE DRIVING 35MPH,NO ONE IN EITHER DIRECTION, FLAT STREET SURFACE,BRAKING SYSTEM WENT ON WITH THE ALERT ON DASH AND NOISE.IT HAS HAPPENED 4 TIMES WHERE THE CARS BRAKING SYSTEM TURNS ON, BRAKES WHILE ACCELERATING, AND THEN IT TAKES SEVERAL SECONDS BEFORE YOU CAN MOVE FROM THE INTERSECTION, HOPING NOT TO HAVE A COLLISION FROM CAR THAT IS BEHIND.TOOK TO THE DEALERS SEVERAL TIMES AND THEY CANNOT VERIFY. THE ENGINE LIGHT WAS ON FOR SEVERAL WEEKS.ONE DEALER SAID THEY CANNOT SEE ME FOR ANOTHER 2 WEEKS. CALLED VW HEADQUARTERS TO GET ME IN SOONER. THE TRIANGLE LIGHT WITH EXCLAMATION POINT WAS ALSO ON. THE KEY LIGHT WAS ON AS WELL WHILE MY CAR WAS RUNNING, STATING THE KEYS WERE NOT IN THE CAR. WHEN I WENT TO ACCELERATE, CAR TURNED OFF. SUNROOF WAS LEAKING--HAVE A VIDEO REMOTE KEYS DO NOT WORK ALL THE TIME. START UP HAS ISSUES, DOORS LOCK WHEN I AM CLOSE TO THE CAR FOR NO REASON, DOORS DO NOT UNLOCK FROM THE INSIDE UNTIL I TURN ON THE CAR, THE REAR DOOR DOES NOT OPEN AT TIMES- HAVE A VIDEO, IF KEYS ARE IN POCKET, DOORS DO NOT UNLOCK EASILY(WAS TOLD I HAVE TO HOLD THE HANDLE CORRECTLY OR IT WILL NOT OPEN) THE SIDE ALERT SYSTEM GOES OFF ALL THE TIME WHEN NOTHING IS THERE. FRONT WINDOWS WOULD NOT GO DOWN -ON RECEIPT THEY STATED THEY FOUND WINDOWS WERE FINE. ADVISOR TOLD ME THAT THE BUTTON ON THE DOOR WAS BURNED OUT, BUT THEY DID NOT WRITE THAT IN THE REPORT. STEERING ISSUES WHERE THE CAR WAS MOVING RIGHT TO LEFT AND VERY LOOSE. *TR | Crash: No Fire: No | 1 |
| Jun 2020 | WHEELS | THE CAR VIBRATES WHEN DRIVING 65 MPH OR HIGHER. THE DEALERSHIP ACKNOWLEDGED THE VIBRATION AND REPLACED THE TIRES 3 TIMES BUT THE CAR IS STILL VIBRATING. THE CORPORATE OFFICES OF VW HAVE BEEN CONTACTED BUT THEY WERE NO HELP. *TR | Crash: No Fire: No | 200 |