Complaint volume
456 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Volkswagen Atlas Complaints
456 consumer-submitted complaints on record for the 2019 Volkswagen Atlas, grouped by component category.
456 Total complaints
7 Crash reports
0 Fire reports
9 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are air bags, forward collision avoidance, service brakes. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 9 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 135 complaints, with an average reported failure mileage of 20,040 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to air bags, forward collision avoidance, service brakes?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Volkswagen Atlas?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Volkswagen Atlas
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Volkswagen Atlas complaints?
7 Crash
0 Fire
9 Injury
0 Fatality
7 Towed
4 Medical attention
What are the most common 2019 Volkswagen Atlas complaint categories?
AIR BAGS 110
FORWARD COLLISION AVOIDANCE 36
SERVICE BRAKES 26
UNKNOWN OR OTHER 26
STEERING 21
ENGINE 19
ELECTRICAL SYSTEM 12
ELECTRICAL SYSTEM,SERVICE BRAKES 12
POWER TRAIN 12
FUEL/PROPULSION SYSTEM 8
456 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2021 | ENGINE | The stop start system is faulty. I was at a stop sign and when I tried to go “start engine manually” pops up on the screen. I had to put the car in park at a busy intersection and restart the car. | Crash: No Fire: No | Unknown |
| Aug 2021 | STEERING | Vehicle is on its 3rd steering rack in 6 months. The vehicle steering gets sloppy and pops when when going bad. Volkswagen refuses to issue a recall or take the vehicle. | Crash: No Fire: No | Unknown |
| Aug 2021 | FORWARD COLLISION AVOIDANCE | The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 30-35 mph, the vehicle inadvertently stalled but remained in motion. The warning message "There Is Someone in Front of You" appeared on the instrument panel. The contact stated that the vehicle restarted on its own and she was able to drive to her destination. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. On another occasion while driving at an undisclosed speed, the vehicle decelerated independently and the message "There Is Someone in Front of You" appeared on the instrument panel. The contact also stated that the air bag warning light illuminated once, and the rear-view camera screen would inadvertently go black. The vehicle was taken to a second the dealer The Autobarn Volkswagen of Countryside Auto Service (6161 Joliet Rd, Countryside, IL 60525) who informed the contact that they could not duplicate the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for a diagnostic test. A case was opened. The vehicle was not repaired. The approximate failure mileage was 13,000. | Crash: No Fire: No | 13,000 |
| Jul 2021 | FORWARD COLLISION AVOIDANCE | The front assist system keeps stopping my car at random times. I had told Volkswagen where I bought the car about it and they did nothing. I assuming because they have seen it for themselves. It happened on the highway, on a bridge and going up a hill. No cars were in front of and thankfully no cars were behind as I was going 50-55 mph on the highway. The warning light came on that I was getting too close to a car but there were no cars near me then all of of a sudden the car suddenly stops. It’s very dangerous. I am going to take the vehicle back to the dealer ship again and see what they say. The car also stalls when I back up. | Crash: No Fire: No | Unknown |
| Jul 2021 | TIRES | VW Atlas with 17000 miles Front passenger tire 255/50R20. Car started shaking and pulling to right while traveling on interstate with low tire pressure warning going off. Put all passengers and cars around us at risk. Pulled off interstate to inspect and tread appeared widened and bead seemed to be dislodging from rim. Replaced with spare tire and took car to dealer we purchased from they inspected and informed our vin number is not on recall list and told us we would have to sign a wavier to take the car in its unsafe condition. This recall needs to be expanded immediately. | Crash: No Fire: No | Unknown |
| May 2021 | FORWARD COLLISION AVOIDANCE | The vehicle will sound the collision warning sound for no reason when no other vehicles are around. When slowly coming up to a red light with one car in front, after coming to a complete stop the vehicle beeped once and engaged the brakes. The second time this happened the vehicle was driving slowly in a school parking lot. There were cars all around but the sensors were beeping the whole time. When trying to drive forward the vehicle slammed the brakes on. Today the vehicle was stopped at an intersection, the rear camera came on, the beeping came on. The vehicle had to be shifted into park to stop the beeping and then put back into drive. This is a serious safety issue and should be a recall! | Crash: No Fire: No | Unknown |
| May 2021 | POWER TRAIN,SERVICE BRAKES | INTERMITTENTLY, WHEN I GOT TO APPLY THE BRAKES MOVING FORWARD OR TURNING, THE VEHICLE SOUNDS LIKE GRINDING OR RUBBING IN THE FRONT AXLE | Crash: No Fire: No | 43,330 |
| Apr 2021 | ENGINE | PURCHASED MY CAR IN MAY OF 2019 IN JAN/FEB WHILE DRIVING COOLANT LIGHT CAME ON ' VERIFIED COOLANT WAS LOW ONCE VEHICLE WAS ABLE TO COOL DOWN TOOK IT TO THE DEALER THEY SAID IT EVAPORATED AND THERE IS NOTHING WRONG FAST FORWARD TO APRIL OF 2021 COOLANT LIGHT CAME ON AGAIN WHILE DRIVING, VEHICLE HAD ROUGHLY 11,500 MILES. COOLANT WAS AGAIN LOW BUT THE LIGHT CAME OFF BY ITSELF. TOOK IT ONE DEALER SAID IT PROBABLY EVAPORATED AND THEY REFILLED IT, TAKING IT TO ANOTHER BUT THEY ALREADY INDICATED IT IS PROBABLY JUST EVAPORATING. IT IS A CLOSED SYSTEM IT IS EVAPORATING BUT WHERE ... TRIED TO EXPLAIN THIS TO THEM THEY TOLD ME NOT TO BELIEVE MANY OTHER ONLINE FORUMS AND THAT MY CAR IS PROBABLY FINE. EXCEPT IT IS NOT FINE IT IS BRAND NEW CAR LEAKING COOLANT .... | Crash: No Fire: No | 11,500 |
| Apr 2021 | ELECTRICAL SYSTEM,SERVICE BRAKES | THE REAR WINDOW ROLLS DOWN BY ITSELF WITH NOBODY TOUCHING ANY OF THE BUTTONS. THE LIGHT POPS UP ON THE DASH AND SAYS FAULTY ELECTRICAL. THE VEHICLE WILL SUDDENLY STOP IN THE MIDDLE OF DRIVING. THE EMERGENCY BREAK APPLIES. THE EMERGENCY BRAKE LIGHT COMES ON. CHECK ENGINE LIGHT ILLUMINATES. UNABLE TO SAFELY DRIVE AS THE VEHICLE JUST STOPS WITHOUT WARNING. VEHICLE IN MOTION ON THE STREET AND ON THE HIGHWAY OCCURRED SEVERAL TIMES | Crash: No Fire: No | 7,400 |
| Mar 2021 | WHEELS,LANE DEPARTURE | WAS TRAVELING ON EXPRESSWAY WHEN MY PASSENGER SIDE REAR TIRE BLEW. UPON PULLING OFF THE ROAD I SAW THAT THE WHOLE TIRE HAD SEPARATED FROM THE SIDEWALL AND WOULD NEED TO BE TOWED TO THE DEALERSHIP. ONCE AT THE DEALERSHIP IT WAS DETERMINED THE BLOW OUT CAUSED DAMAGE TO THE STRUT, EMISSIONS, AND WHEEL LINING. WHEN I GOT HOME I RESEARCHED MY TIRES WHICH ARE CONTINENTAL CROSS CONTACT SPORT LX IN SIZE 225/50/20 AND FOUND THAT THEY HAVE A LONG LIST OF RECALLS ON THIS MODEL OF TIRE. I CALLED CONTINENTAL AND PROVIDED THE DOT NUMBER AND MOLD NUMBER BUT WAS TOLD IT WAS NOT PART OF THE RECALL EVEN THOUGH WHAT HAPPENED TO MY TIRE IS WHAT THE RECALL STATES CAN HAPPEN. I INFORMED THE REPRESENTATIVE THAT I BELIEVE MY TIRE(S) IS ONE OF THE AFFECTED TIRES AS THIS LIST IS ON GOING. I ENDED UP FILING A PROPERTY DAMAGE CLAIM WITH CONTINENTAL AS I FEEL THEY ARE LIABLE FOR THE DAMAGE. | Crash: No Fire: No | 12,000 |
| Jan 2021 | ENGINE | AT 8,860 MILES COOLANT LEVEL WARNING APPEARED WHILE IN MOTION ON A CITY STREET. I BELIEVE WE ARE EXPERIENCING A COOLANT LEAK ISSUE. RECOMMENDED COOLANT WAS ADDED TO PROPER LEVEL AND AFTER 1,000 MILES THE LEVEL IS NOTICEABLY LOW AGAIN. THE VEHICLE SHOULD BE PRESSURE TESTED TO FIND THE LEAK AND REPAIR HEAD GASKET, WATER PUMP, OR LEAKY HOSE. | Crash: No Fire: No | 8,860 |
| Jan 2021 | ENGINE | COOLANT LOOSES 8OZ OF FLUID EVERY 2 MONTHS, DEALER SAYS IT "JUST EVAPORATES" IT ONLY HAS 12017 MILES ON IT. JUST SEARCH ALL THE FORUMS TO SEE ALL THE COMPLAINTS OF THE SAME ISSUE. | Crash: No Fire: No | Unknown |
| Jan 2021 | AIR BAGS | PURCHASED A 2019 ATLAS SE4MOTION. THE AIR BAG LIGHT WENT ON IMMEDIATELY AFTER PURCHASING THE CAR. THE SUV HAD 40000 MILES ON IT. THIS WAS ON A SATURDAY 12.19. BROUGHT CAR TO DEALER ON 12.21, VW SAID IT WAS A MODULAR PROBLEM. CAR WAS FIXED A WEEK LATER BUT THAN AIR BAGS ACTIVATED. THE CAR WAS FIXED AGAIN , PROBLEM WAS WATER BUILT UP IN CONTROL MODULE. I WAS TOLD THERE WAS TWISTED TUBE. NEED NEW MODULAR AND A/C DRAIN. THIS WAS DONE AND I PICKED UP CAR AND AIR BAG LIGHT WENTO OFF AGAIN. CAR IS STILL IN THE SHOP. THIS SEEMS SIMILAR TO 2018 ISSUES WITH AIRBAG. I HAVE NOTIFIED VW CORPORATE. | Crash: No Fire: No | 40,000 |
| Jan 2021 | STEERING,SUSPENSION,WHEELS | VEHICLE HAS 11K MILES. TOOK THE VEHICLE IN TO REPAIR A TIRE WITH A NAIL. MY ALIGNMENT WAS OFF (I THOUGHT I WAS FEELING A SHAKE ANYWAY). HAD THE ALIGNMENT FIXED BUT A WEEK LATER (FIRST TIME ON THE HIGHWAY) MY VEHICLE IS SHAKING FAR TOO MUCH TO BE THE ROAD. ALL TIRES ARE IN GOOD SHAPE AS THEY WERE CHECKED DURING THE ALIGNMENT. SHAKING DOES NOT OCCUR WHILE DRIVING UNDER 45 MPH. | Crash: No Fire: No | 11,000 |
| Jan 2021 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | THE REAR WINDOW ROLLS DOWN BY ITSELF WITH NOBODY TOUCHING ANY OF THE BUTTONS. THE LIGHT POPS UP ON THE DASH AND SAYS FAULTY ELECTRICAL. THE VEHICLE WAS IN MOTION, IN THE CITY. THE VEHICLE WILL SUDDENLY ATTEMPT TO STOP IN THE MIDDLE OF A DRIVE/MIDDLE OF THE ROAD. ALMOST AS IF THE EMERGENCY BREAK HAS BEEN PULLED, ONLY NOBODY HAS TOUCHED IT. THE EMERGENCY BRAKE LIGHT DOES COME ON. AGAIN, IN MOTION, ON THE HIGHWAY (HAS HAPPENED A FEW TIMES). NOW, THE REMOTE START DOES NOT WORK. | Crash: No Fire: No | 10,555 |
| Jan 2021 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | VW PERFORMED AN EMISSIONS RECALL SOFTWARE UPDATE ON THIS VEHICLE APPROXIMATELY 6 MONTHS AGO. SINCE THIS SOFTWARE UPDATE WAS PERFORMED THE ADAPTIVE CRUISE CONTROL DOES NOT WORK AFTER USING THE VEHICLES OEM REMOTE START. THE ADAPTIVE CRUISE CONTROL WORKS WHEN NOT USING REMOTE START HOWEVER. THEY HAVE SO FAR REFUSED TO OFFER A FIX. | Crash: No Fire: No | 6,000 |
| Dec 2020 | FORWARD COLLISION AVOIDANCE | IF THE VEHICLE IS STARTED VIA REMOTE START, AND THEN DRIVEN, RADAR RELATED AND OTHER SAFETY SYSTEM ARE NOT ONLINE. THERE IS NO WARNING THAT THESE SYSTEMS ARE OFFLINE. THE ONLY INDICATOR IS CRUISE ERRORS IF YOU ATTEMPT TO ENGAGE. THE DEALER HAS VALIDATED THIS BEHAVIOR BUT HAD NO PLAN OF ACTION. THE WORK AROUND IS TO RESTART THE CAR BEFORE DRIVING. IT'S SUSPECTED AND DISCUSSED IN MANY FORUMS. IT PRESENTS A LOSS OF SAFETY SYSTEM WITH NO ANNUNCIATION. | Crash: No Fire: No | Unknown |
| Dec 2020 | ENGINE,FUEL/PROPULSION SYSTEM | FUEL INJECTOR CRACKED AT 21K MILES WHILE ON THE HIGHWAY. FUEL WAS SPEWING ALL OVER THE ENGINE AND GROUND. THERE WAS A BURNING SMELL AND LOUD WINDING NOISE AS WELL. ALSO LOSS OF POWER AND ACCELERATION. HAD JUST ENOUGH POWER TO GET OFF OF THE HIGHWAY. WAS VERY WORRIED. POSSIBLE FIRE RISK. | Crash: No Fire: No | 21,000 |
| Dec 2020 | FORWARD COLLISION AVOIDANCE | TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT WHILE DRIVING DOWN A DRIVEWAY UNTO A STREET, THE AUTOMATIC POST COLLISION BRAKING SYSTEM ACTIVATED INDEPENDENTLY AND THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND DROVE AS DESIGNED. THE CONTACT STATED THAT IT WAS DIFFICULT TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO NORM REEVES VOLKSWAGEN SUPERSTORE (20 AUTO CENTER DR, IRVINE, CA 92618) AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WAS NO MECHANICAL FIX FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IN ORDER FOR THE FIX ISSUE, THE EMERGENCY BRAKING SYSTEM NEEDED TO BE DEACTIVATED. A CASE NUMBER WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.*DT*JB | Crash: No Fire: No | 12,000 |
| Dec 2020 | FORWARD COLLISION AVOIDANCE | DRIVER EXPERIENCED TWO MALFUNCTIONS OF ADAS AUTOMATIC BRAKING SYSTEM DURING A SINGLE HIGHWAY TRIP. WITH NO CARS AHEAD, THE VEHICLE FLASHED THE BRAKING WARNING. A FEW MINUTES LATER IN THE TRIP, THE VEHICLE ENGAGED THE ADAS AUTOMATIC BRAKING, WITH NO VEHICLES AHEAD, AND INITIATED A HARD STOP WHILE AT HIGHWAY SPEEDS. ROAD CONDITIONS WERE CLEAR AND TEMPERATURES WERE ~50 . | Crash: No Fire: No | 20,000 |
| Dec 2020 | BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE | ON NUMEROUS OCCASIONS OUR 2019 VW ATLAS SEL PREMIUM HAS ENGAGED THE BRAKES EVEN WHEN THERE ARE NO OBSTACLES TO AVOID CREATING A DANGEROUS, SCARY AND UNPREDICTABLE SENECIO FOR OUR FAMILY AND OTHER DRIVERS AROUND US. THE PROBLEMS WITH THE AUTOMATED BRAKING HAVE BEEN ATTRIBUTED BY SERVICE ADVISORS AS SOFTWARE ISSUES WITH 'FRONT ASSIST, MANEUVER BRAKING, AND/OR REMOTE START". | Crash: No Fire: No | 5,000 |
| Nov 2020 | POWER TRAIN | ON SEVERAL OCCASIONS, THE VEHICLE HAS STALLED COMPLETELY WHILE AT RED LIGHTS OR STOPPED IN TRAFFIC, BOTH IN THE CITY AND ON MAJOR HIGHWAYS. (THE DATE PROVIDED IS THE MOST RECENT, BUT THE CONDITION HAS HAPPENED SINCE THE PURCHASE IN AUGUST 2019). I'VE HAD TO COMPLETELY RESTART THE CAR. THIS IS DANGEROUS BECAUSE ANXIOUS DRIVERS BEHIND BEGIN TO MOVE FORWARD EXPECTING THAT I SHOULD ALSO, NOT TO MENTION THE HORN HONKING AND HAND GESTURES THAT HAVE OCCURRED. I HAD A VERY NEAR MISS THIS PAST WEEKEND IN THIS EXACT SCENARIO. | Crash: No Fire: No | 10,400 |
| Nov 2020 | SUSPENSION,ENGINE,FORWARD COLLISION AVOIDANCE | THE CAR RANDOMLY DOES NOT ACCELERATE AT LOW SPEEDS WHEN CHANGING LANES IN TRAFFIC, HAS A SCREECHING NOISE UPON ACCELERATION THAT VW SAYS IS A NORMAL LOUD NOISE BECAUSE ITS TOO EXPENSIVE TO REPAIR ALL THE VEHICLES (THAT'S THE EXACT WORDS FROM THE VW MECHANIC). I HAVE A VIDEO THAT SHOWS THE PROBLEM WITH EXCELEAREATION YET VW TELLS ME THEY'RE NOTHING WRONG WITH THE CAR. THE SWAY BARS HAVE BEEN REPLACED TWO TIMES IN 6 MONTHS AND THE PROBLEM STILL ISN'T REPAIRED. THE AUTO COLLISION RANDOMLY WORKS. | Crash: No Fire: No | 6,090 |
| Nov 2020 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | CAR HAS STOPPED ABRUPTLY IN TRAFFIC ON TWO OCCASION IN WHAT SHOULD HAVE BEEN INNOCUOUS CIRCUMSTANCES. FIRST WAS TRAVELING IN A STRAIGHT LINE ON A SLIGHT DECLINE AND NO HAZARDS, SLOW MOVING MODERATE TRAFFIC (ABOUT 25 - 30 MPH), WHERE THE CAR WAS COASTING (DRIVE NEITHER ACCELERATING OR BRAKING) IN PERFECT WEATHER. SECOND WAS MAKING A TURN AT A GREEN LEFT TURN SIGNAL, PROBABLY AT SPEED OF 15 MPH; AGAIN PERFECT WEATHER. DEALER RESPONSE WAS TO INDICATE THE SYSTEM WAS SENSITIVE AND OFFERED TO DEACTIVATE IT. SECOND RESPONSE WAS TO "RECALIBRATE" IT FOR $400. THIS VEHICLE HAS LESS THAN 12,000 VERY LIGHT MILES ON IT. | Crash: No Fire: No | 11,700 |
| Oct 2020 | UNKNOWN OR OTHER | I HAVE HAD MULTIPLE INCIDENTS WHERE THE FRONT SENSORS SLAM ON THE ATLAS' BRAKES FOR NON-EXISTENT HAZARDS. SEVERAL HAVE BEEN SIMPLY DRIVING OFF THE CURB ONTO THE ROAD AT LOAD SPEED AND APPARENTLY THE SENSORS THINK THE ATLAS IS DRIVING INTO SOMETHING. THE OTHER HAPPENED THIS WEEK WHEN DRIVING 45 MPH AND A SPRINKLER HEAD NEAR THE ROAD WAS BROKEN AND WATER WAS SHOOTING UP INTO THE AIR AND ONTO THE HIGHWAY. THE SENSORS APPARENTLY MISTOOK THE WATER FOR AN OBJECT AND SLAMMED ON THE BRAKES. LUCKILY I WAS NOT REAR-ENDED BY THE VEHICLE BEHIND ME. MY WIFE HAD PREVIOUSLY ASKED THE DEALER IF THE FRONT SENSORS COULD BE ADJUSTED AND THEY SAID NO. | Crash: No Fire: No | Unknown |