Complaint volume
466 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Toyota Highlander Complaints
466 consumer-submitted complaints on record for the 2019 Toyota Highlander, grouped by component category.
466 Total complaints
22 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 22 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 139 complaints, with an average reported failure mileage of 27,463 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Toyota Highlander complaints?
22 Crash
1 Fire
12 Injury
0 Fatality
27 Towed
7 Medical attention
What are the most common 2019 Toyota Highlander complaint categories?
POWER TRAIN 155
FUEL/PROPULSION SYSTEM 48
UNKNOWN OR OTHER 48
ELECTRICAL SYSTEM 19
FUEL SYSTEM, GASOLINE 16
ENGINE 14
AIR BAGS 9
ENGINE,FUEL/PROPULSION SYSTEM 9
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 8
POWER TRAIN,ENGINE 8
466 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Feb 2020 | ENGINE,FUEL/PROPULSION SYSTEM | WHEN ACCELERATING FROM A STOP, THE CAR ABRUPTLY LOST POWER AND IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT COMPLETELY, BUT THEN THE CAR STARTED ACCELERATING AGAIN. THIS HAPPENED THREE TIME TODAY. IN TWO CASES I WAS NEEDING TO ACCELERATE BRISKLY AS I WAS EITHER CROSSING, OR ENTERING ONTO, A BUSY STREET WITH FAST TRAFFIC. IN TWO CASES (IN BOTH CASES I WAS MAKING A RIGHT TURN FROM A STOP) THE RED EXCLAMATION POINT WARNING SIGN APPEARED BRIEFLY ON THE DASH BOARD UPPER SCREEN. ON THE THIRD OCCASION (I WAS ACCELERATING STRAIGHT AHEAD FROM A STOP), A RED WRITTEN MESSAGE APPEARED ON THE CENTER DASH BOARD SCREEN, BUT IT DISAPPEARED BEFORE I COULD READ IT. | Crash: No Fire: No | 2,300 |
| Feb 2020 | UNKNOWN OR OTHER | EVER SINCE WE PURCHASED OUR HIGHLANDER THE NAVIGATION TURN BY TURN VOICE WORKS SOME TIMES AND MOST OF THE TIME IT DOES NOT WORK. WE THOUGHT WE JUST DID NOT SET IT UP CORRECTLY. WHILE DRIVING TO A CONCERT IN DOWNTOWN CINCINNATI I NARROWLY THIS PAST SATURDAY WE NEARLY HAD A COLLISION BECAUSE I WAS LOOKING AT THE NAVIGATION SCREEN TRYING TO FIGURE OUT WHERE I NEEDED TO TURN. AFTER THAT EXPERIENCE I TOOK THE TIME TO READ ABOUT AND THEN RESET THE NAVIGATION SYSTEM. NO SUCCESS TO CORRECT THE PROBLEM. | Crash: No Fire: No | Unknown |
| Feb 2020 | UNKNOWN OR OTHER | JBL NAVIGATION SYSTEM DOES NOT PROVIDE VOICE GUIDANCE AND HAS RESULTED IN SEVERAL NEAR-MISS ACCIDENTS AS THE DRIVER IS FORCED TO GLANCE AT THE DISPLAY. THIS IS AN ONGOING PROBLEM WITH TOYOTA AND JBL SOUND SYSTEM AND THE DEALERS SAY THEY ARE AWARE OF THE SAFETY PROBLEM BUT HAVE TO WAIT FOR A SOFTWARE UPDATE. THIS HAS GONE ON OVER 1 YEAR SO A SOFTWARE UPDATE IS NOT COMING. PURCHASED VEHICLE IN JULY 2019 AND HAVE TAKEN TO TOYOTA DEALERS IN 3 DIFFERENT CITIES ALL WITH NO ADVICE TO SOLVE THE PROBLEM. THEY SAY THERE IS A BULLETIN ON THIS SAFETY ISSUE AND A MANUAL WORKAROUND BUT NO PERMANENT FIX. | Crash: No Fire: No | 30 |
| Jan 2020 | FUEL/PROPULSION SYSTEM | PULLING OUT OF A BUSINESS PARKING LOT (SOMEWHAT OF AN INCLINE) ONTO BUSY STREET AND VEHICLE STALLED. BAD TIMING FOR THIS TO HAPPEN. MASTER CAUTION LIGHT ILLUMINATED BUT NOT CEL PER WIFE WHO WAS DRIVING. I THINK RECENT RECALL UNDERWAY FOR FUEL PUMP DOESN'T INCLUDE MY VIN, BUT I AM SUSPICIOUS AND AM THINKING IT PROBABLY SHOULD. VEHICLE STARTED AND RETURNED HOME FINE (10 MILES) AT APPROX 40-50MPH. | Crash: No Fire: No | 3,900 |
| Jan 2020 | ENGINE,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE TOYOTA OF NORTH CHARLOTTE DEALER (LOCATED AT 13429 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING AND THAT THE FUEL CONSUMPTION HAD INCREASED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | 26,000 |
| Jan 2020 | SEATS | THE 2019 TOYOTA HIGHLANDER LE SECOND ROW HEADRESTS LACK LOCKING HEIGHT ADJUSTMENTS! YES YOU HAVE JUST READ THIS CORRECTLY! THEY ARE NOT LIKE THE FRONT ROW LOCKING HEIGHT INCREMENTS. THEY DO NOT LOCK WHEN THEY ARE EVEN PUSHED ALL THE WAY DOWN! THE ONLY HEIGHT TO LOCK THEM AT IS WHEN THE HEADREST IS ABOUT 2' FROM THE CEILING! NOT ALL PEOPLE RIDING IN THE SECOND ROW ARE 6'4' TO USE SUCH AN EXTENDED ADJUSTMENT EFFECTIVELY. I HAVE CONTACTED TOYOTA AND THE CASE # IS 2001250569. WHETHER THE VEHICLE IS STATIONARY OR MOVING, THE HEADRESTS MOVE UP AND DOWN WITH EVEN RESTING YOUR HAD ON THE HEADREST, UNLESS IT IS IN THE LOCKED POSITION BY THE CEILING. NOTE: THE SECOND ROW HEADRESTS DO NOT HAVE LOCKING INCREMENTS LIKE THE FIRST ROW HEADRESTS. THEY ARE NOT SAFE FOR YOUNGER AND/ OR SHORTER PEOPLE. SUCH A DESIGN FLAW CAN ONLY COMPOUND NECK/HEAD INJURIES IN THE CASE OF AN ACCIDENT. PLEASE HELP AND DO SOMETHING ABOUT THIS DANGEROUS SITUATION! AS NO-ONE HAS SAT BACK THERE IN OUR CAR EARLIER, I WAS NOT AWARE OF THIS, OR I WOULD NEVER HAVE EVEN BOUGHT THE VEHICLE. | Crash: No Fire: No | 3,000 |
| Jan 2020 | ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM | FIRST INCIDENT OCCURRED IN DEC 2019 AND THEN AGAIN IN JAN 2020. WHILE DRIVING ENGINE LOST POWER AND VEHICLE BEGAN LURCHING FORWARD AND BACK UNCONTROLLABLY. AFTER PULLING OVER ENGINE SHUT DOWN. THANKFULLY WE DID NOT CAUSE AN ACCIDENT. CHECK ENGINE LIGHT CAME ON, ALSO SAID REDUCED ENGINE POWER AND TRACTION CONTROL OFF. FIRST TIME DEALER SAID IT WAS BAD GAS. SECOND TIME THEY TESTED FUEL PUMP AND IT WAS PRODUCING 5 PSI. WAY BELOW 50-60 PSI NORM. NOW OUR VEHICLE IS PARKED WAITING FOR TOYOTA TO DEVELOP A FIX FOR THEIR FUEL PUMP. NO IDEA HOW LONG THAT WILL TAKE. OUR CAR IS PART OF THE ALMOST 700,000 TOYOTA RECALLED. TOYOTA USED TO MEAN QUALITY, NOT SURE ANY MORE. | Crash: No Fire: No | 18,000 |
| Jan 2020 | AIR BAGS | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT UPON ENTERING AN INTERSECTION, THE CONTACT ATTEMPTED TO APPLY THE BRAKES BUT MISSED THE PEDAL. THE CONTACT ENDED UP ROLLING INTO THE INTERSECTION AND WAS HIT BY TWO VEHICLES ON BOTH SIDES. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED. ONE OF THE OTHER DRIVERS HAD CLAIMED TO HAVE INJURED HER HAND BUT DID NOT RECEIVE AN MEDICAL ATTENTION AT THE SCENE. NO OTHER INJURIES WERE REPORTED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS HOME AFTER THE ACCIDENT. THE CONTACT HAD TAKEN THE VEHICLE TO A COLLISION CENTER AND WAS GIVEN AN ESTIMATE OF $18,700.00 FOR THE REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE VIN WAS INVALID. | Crash: Yes Fire: No Injuries: 1 | 500 |
| Jan 2020 | ENGINE | MY 2019 HIGHLANDER (SE V6 WITH ONLY 490 MILES) STARTED HAVING HIGH IDLE RPM ISSUES AT ABOUT 300 MILES. AT STOP SIGNS/RED LIGHTS YOU REALLY HAVE TO KEEP YOUR FOOT ON THE BRAKE PEDAL. THE VEHICLE LURCHES FORWARD WHEN RELEASING THE BRAKE PEDAL. LET OFF THE BRAKE, THE VEHICLE TAKES OFF (SAME THING IN REVERSE) MAKING DRIVING IT UNSAFE AND DANGEROUS. PULLING INTO OUR GARAGE IS NOT FUN. I SHOULD NOTE THAT THIS HIGH RPM ISSUE HAPPENS WHETHER THE START STOP IS ACTIVATED OR NOT ACTIVATED. TO MAKE MATTERS WORST, DRIVING ON SNOW COVERED ROADS IS A REAL PROBLEM WHEN BRAKING AT RED LIGHTS, STOP SIGNS AND SLOWING TO MAKE TURNS. MOST OF MY DRIVING IS ON CITY STREETS. I WILL BE TAKING THE SUV TO MY TOYOTA DEALER IN ENDICOTT, NY TO GET THIS DANGEROUS ISSUE RESOLVED BEFORE I GET INTO AN ACCIDENT. THE HIGHLANDER WAS BUILT 11/19 AND I HAVE OWNED IT FOR A FEW WEEKS. I HOPE OTHER TOYOTA HIGHLANDER OWNERS DON'T HAVE THE PROBLEM BECAUSE IT MAKES THE VEHICLES VERY UNSAFE AND DIFFICULT TO DRIVE. | Crash: No Fire: No | 300 |
| Jan 2020 | POWER TRAIN,SERVICE BRAKES | WHEN TRYING TO COAST TO A STOP AT AROUND 4 MPH THE CAR WILL SLAM TO A STOP. DOES NOT ALWAYS DO THIS BUT IT'S SOMETIMES VERY HARD TO COME TO A SMOOTH STOP AS THE CARS BRAKING SYSTEM (REGENERATIVE BRAKING?) WILL KICK IN BY ITSELF. CAN BE DANGEROUS IF A CAR IS TAILING VERY CLOSE TO ME AS IT WILL SEEM LIKE I'M DRIVING UNPREDICTABLY. TOOK THE CAR TO A DEALER BUT THEY COULD NOT REPLICATE THE PROBLEM AT THE TIME. ALTHOUGH THE PROBLEM IS INTERMITTENT IT IS MORE LIKELY TO DO THIS WHEN THE CAR IS STILL WARMING UP. | Crash: No Fire: No | 4,000 |
| Jan 2020 | STRUCTURE,UNKNOWN OR OTHER | OBNOXIOUS WIND NOISE!!! DEALER SERVICE MGR ACKNOWLEDGED IT WAS LOUD BUT SAID ALL ON HIS LOT WERE LOUD, MINE WAS MUCH LOUDER BUT TOLD IT WAS A DESIGN FLAW. IT IS. HUGE DISTRACTION WHILE DRIVING ANYTHING OVER 30 MPH. IT'S LITERALLY WIND NOISE NOT ROAD NOISE. THEY WILL NOT EVEN TRY TO REPAIR IT ... TOO BAD YOU SPENT $50,000 JUST LIVE WITH IT. | Crash: No Fire: No | 4,200 |
| Jan 2020 | ENGINE,FUEL/PROPULSION SYSTEM | FUEL PUMP STOPS WORKING WHILE DRIVING ON HIGHWAY AT HIGH SPEEDS, VEHICLE RIDES ROUGH INTERMITTENTLY THEN SHUTS DOWN. VEHICLE WILL NOT START UP AGAIN. | Crash: No Fire: No | 16,500 |
| Jan 2020 | UNKNOWN OR OTHER | AFTER STOPPING AT A RED LIGHT, WHEN LIGHT TURNED GREEN, I MADE A RIGHT TURN, MY 2019 HIGHLANDER STARTED TO SPUTTER, CHOPPY LIKE MOVEMENT AND ACTED LIKE IT WAS GOING TO STALL. I PRESSED ON THE ACCELERATOR SOMEWHAT MORE FIRMLY AND IT FINALLY STARTED TO MOVE MORE NORMAL. I WAS ON A BUSY CITY STREET TURNING ONTO ANOTHER BUSY CITY STREET. | Crash: No Fire: No | 2,500 |
| Jan 2020 | UNKNOWN OR OTHER | LOUD WIN NOISE WHILE DRIVING ON A FREEWAY, I MADE SURE ALL THE WINDOWS AND SUN ROOF ARE PROPERLY CLOSE, IT IS VERY BOTHERING. | Crash: No Fire: No | 75 |
| Dec 2019 | POWER TRAIN,AIR BAGS | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000. | Crash: No Fire: No | 10,000 |
| Dec 2019 | ELECTRICAL SYSTEM,SERVICE BRAKES | WE STARTED THE VEHICLE THAT IS PARKED IN FRONT OF OUR HOUSE AT AROUND 8AM TO GET SOME GROCERIES. THE VEHICLE STARTED AND EVERYTHING SEEMED NORMAL. SHIFTED TO D AND STARTED MOVING AND AS I WAS LEAVING THE SPOT, I PUSHED THE BREAK TO MAKE A LEFT TURN AND IT WON'T STOP. PUSHED THE BREAK PAD SEVERAL TIMES AND THE CAR WON'T STOP. FINALLY MOVED THE GEAR TO P AND IT STOPPED AND THE ENGINE TURNED OFF. I STARTED THE ENGINE AGAIN AND TRIED TO REVERSE IT, IT WON'T REVERSE AND ONLY GOING FORWARD. I CALLED AUTONATION TOYOTA OF LEESBURG, THEY TOWED THE VEHICLE. THE VEHICLE WAS PURCHASED ON 11/30/19 WITH ONLY 45 MILES IN IT. IT WAS A FRIGHTENING BECAUSE MY NEIGHBOR WAS PUTTING SOMETHING TO HIS CAR AND I WAS ABOUT TO RUN AT HIM. | Crash: No Fire: No | 300 |
| Dec 2019 | AIR BAGS,STRUCTURE | OTHER CAR PULLED INTO INTERSECTION CAUSING OUR HIGHLANDER TO COLLIDE WITH TURNING VEHICLE. T COLLISION. NONE OF THE AIRBAGS DEPLOYED. SPEEDS AROUND 35 MPH. CAR TOTALED AND I SUSTAINED SEVERE CONCUSSION. WAS WEARING SEATBELT. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 5,000 |
| Nov 2019 | ELECTRONIC STABILITY CONTROL (ESC) | I USED THE HANDS FREE DEVICE WHEN TALKING ON THE PHONE WHILE DRIVING, VIEW INCOMING EMAIL MAIL, THE NAVIGATION SYSTEM ON THE HIGHWAY. I INCURRED THIS PROBLEM FOR SEVERAL MONTHS SINCE PURCHASING THE VEHICLE IN FEBRUARY 2019.ON THURSDAY, NOVEMBER 21, 2019 I HAD ANOTHER APPOINTMENT WITH DICK DYER TOYOTA IN COLUMBIA, SC DUE TO MY AUDIO SEEMS TO HAVE A SHORTAGE IN IT. THE AUDIO SYSTEM KEEPS TURNING OFF. AN EMPLOYEE AT DICK DYER TOYOTA SAID THAT MY APPLE XS MAX CELLULAR PHONE IS THE PROBLEM. THE MALE COULD NOT TELL ME WHEN TOYOTA COMPANY UPDATED THEIR ELECTRIC SOFTWARE. HE ALSO MENTIONED THAT NUMEROUS HIGHLANDER OWNERS HAVE INCURRED THE SOME PROBLEMS. LATER THAT AFTERNOON, I CALLED TOYOTA CUSTOMER SERVICE IN CALIFORNIA AND EXPLAINED TO A FEMALE CUSTOMER REPRESENTATION ABOUT THE AUDIO ELECTRIC SHORTAGE IN A 2019 VEHICLE. VERONICA SAID THERE IS A PROBLEM WITH THEIR SOFTWARE WHICH IS A 12.1 VERSION WHICH IS NOT COMPATIBLE TO APPLE CURRENT SOFTWARE VERSION 13.2.3. I EXPLAINED TO HER ABOUT HAND FREE STATES AND THEIR LAWS. SHE MENTIONED THAT THEY WERE WORKING TO FIX THE PROBLEM BUT HAVE NOT TIME FRAME WHEN THE PROBLEM WILL BE FIX. I HAVE COMPLAINED THREE PREVIOUS TIMES ABOUT THE AUDIO. CASE NUMBER - 1911212727 | Crash: No Fire: No | 9,444 |
| Oct 2019 | UNKNOWN OR OTHER,ENGINE | REAR HUMMING/BUZZING SOUND WHEN VEHICLE IS TURNED OFF. | Crash: No Fire: No | 13,000 |
| Oct 2019 | STEERING,ENGINE | TL* THE CONTACT LEASES A 2019 TOYOTA HIGHLANDER. WHILE DRIVING, THE ENGINE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY; HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO PAGE TOYOTA (21262 TELEGRAPH RD, SOUTHFIELD, MI 48033, (248) 352-8580) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1910282286. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. | Crash: No Fire: No | 4,000 |
| Oct 2019 | UNKNOWN OR OTHER | BURNING ANTIFREEZE ODOR IN CABIN AFTER DRIVING FOR A FEW MINUTES. | Crash: No Fire: No | 900 |
| Oct 2019 | AIR BAGS | VEHICLE WAS IN MOTION AND COLLIDED WITH ANOTHER VEHICLE IN A T FASHION, WAS PUSHED TO THE LEFT AND RAN INTO ADDITIONAL 2 POLES, THEN STOPPED. THE VEHICLE WAS AT APPROXIMATE SPEED OF 40-45 MPH AT THE TIME OF COLLISION WITH THE OTHER VEHICLE. THE AIRBAGS OF THE VEHICLE (TOYOTA) DID NOT DEPLOY DURING ANY OF THE COLLISION EVENTS: THE OTHER VEHICLE OR WHEN IT HIT THE POLES. | Crash: Yes Fire: No Towed | 1,300 |
| Oct 2019 | ENGINE,FUEL/PROPULSION SYSTEM | STOPPED AT A STOP LIGHT AND WHEN IT TURNED GREEN PUSHED ON THE GAS PEDAL. THE ENTIRE CAR JERKED AND DIDN'T HAVE ANY POWER TO GO THROUGH THE INTERSECTION. THE RPM GAGE BEGAN JUMPING AS THE CAR ROLLED. I ROLLED ON THROUGH THE INTERSECTION, WAS ALMOST HIT. HAD NO STEERING ABILITY. LIGHTS AND ALARMS BEGAN GOING OFF. MESSAGE BOARD SAID TRACTION CONTROL TURNED OFF. THEN CHECK ENGINE. THEN VISIT DEALER. THEN THE CAR DIED AT THE EDGE OF THE INTERSECTION AND WE PUSHED IT OFF THE HIGHWAY ONTO A COUNTY ROAD. IT WILL NOT START AT ALL. ACTS LIKE IT ISN'T GETTING ANY GAS. THIS IS THE 3 INCIDENT WITH THIS CAR DOING THIS. WE HAVE TOWED IT TWICE TO THE DEALERSHIP. THEY REPLACED A VALVE IN THE ENGINE. THEY SAID IT WAS STUCK. APPARENTLY THAT WASN'T WHAT IS WRONG WITH IT. GLAD THIS WASN'T ON THE INTERSTATE. WE COULD HAVE BEEN KILLED. | Crash: No Fire: No | 22,847 |
| Sep 2019 | UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | ME AND MY FAMILY WERE LEAVING A HOTEL IN TARRYTOWN NY. I PARKED THE CAR: TOYOTA HIGHLANDER 2019 OUTSIDE, HELPED MY WIFE AND 21-MONTH BABY INTO THE BACK SEAT AND HAD TO PUT SOMETHING IN THE TRUNK BUT IT WAS LOCKED. IN THAT MOMENT THE CAR WAS IN PARK WITH THE ENGINE RUNNING; THE GROUND WAS NOT STEEP AT ALL: 5-10 DEGREES THE MOST. I TOOK OUT THE KEY FROM IGNITION TO GO OPEN THE TRUNK WITH THE BUTTON FROM THE REMOTE. SUDDENLY THE CAR STARTED ROLLING BACKWARDS WITH MY WIFE AND KID IN THE BACK SEAT. THERE WAS A SLOPE FEW FEET AWAY FROM WHERE I PARKED AND THE ANGLE BECAME ABOUT 40 DEGREES AND IT PICKED UP SPEED QUICKLY. I RUSHED IN (DRIVERS DOOR WAS LUCKY OPEN AND FLAPPING AROUND), AT THE LAST MOMENT WAS ABLE TO PRESS THE BREAK BUT WE STILL HIT ANOTHER CAR WITH PEOPLE INSIDE. I AM THE ONLY ONE WITH VISUAL SCARS AND BRUISES ON MY LEFT LEG FROM TRYING TO CLIMB IN THE CAR, BUT MY WIFE FELT PAIN IN HER LOWER BACK THE DAY AFTER THE CRASH. THERE WERE WITNESSES AND MOST LIKELY A CAMERA, SINCE IT WAS BY THE FRONT ENTRANCE OF A MAJOR HOTEL. FROM READING AND RESEARCHING ON THIS MATTER I SUSPECT IT IS A DEFECT IN THE PARKING PAWL (THE PIECE INSIDE THE TRANSMISSION THAT HOLDS THE CAR IN PARK). THIS IS AN ABSOLUTE MANUFACTURERS DEFECT. I SAW HERE ON THE NHTSA WEBSITE THAT A PERSON FROM NJ FILED A COMPLAINT ABOUT THE EXACT SAME MATTER WITH THE SAME CAR: TOYOTA HIGHLANDER 2019 (NHTSA ID NUMBER: 11245263), JUST A MONTH AGO SO THIS IS DEFINITELY NOT AN ISOLATED CASE. PLEASE TAKE ACTION. THIS VEHICLE SHOULD BE RECALLED ASAP BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE! | Crash: Yes Fire: No Injuries: 2 | 7,000 |
| Sep 2019 | UNKNOWN OR OTHER | HYBRID HIGHLANDER STALLED AS I WAS PULLING OUT OF DRIVEWAY, WAS IN MOTION WHEN MY CAR COASTED TO A COMPLETE STOP, COULD NOT BRAKE, ALL POWER SEEMED TO SHUT DOWN. MESSAGE APPEARED SAYING: HYBRID SYSTEM MALFUNCTION CONTACT DEALER. CAR WAS TOWED TO DEALER AND THE DIAGNOSTIC REPORT WAS TO IMMEDIATELY CALL TOYOTA CORPORATION. CONSUMER REPORTS SAID THIS HAS BEEN A PAST ISSUE WITH HYBRID PRIUS AND SOME HIGHLANDERS. IS TOYOTA HIDING NEW ISSUES? I AM AFRAID THAT THIS CAR WILL DIE ON A BUSY HIGHWAY, DEALER SAID IT NEEDED A NEW "WIRING HARNESS"..(?) I HAVE AN ILL CHILD THAT NEEDS RELIABLE TRANSPORTATION, IS THIS NOT ONLY UNRELIABLE BUT DANGEROUS FOR MY FAMILY? HELP | Crash: No Fire: No | 5,000 |