Complaint volume
466 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Toyota Highlander Complaints
466 consumer-submitted complaints on record for the 2019 Toyota Highlander, grouped by component category.
466 Total complaints
22 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 22 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 139 complaints, with an average reported failure mileage of 27,463 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Toyota Highlander complaints?
22 Crash
1 Fire
12 Injury
0 Fatality
27 Towed
7 Medical attention
What are the most common 2019 Toyota Highlander complaint categories?
POWER TRAIN 155
FUEL/PROPULSION SYSTEM 48
UNKNOWN OR OTHER 48
ELECTRICAL SYSTEM 19
FUEL SYSTEM, GASOLINE 16
ENGINE 14
AIR BAGS 9
ENGINE,FUEL/PROPULSION SYSTEM 9
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 8
POWER TRAIN,ENGINE 8
466 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2020 | FUEL/PROPULSION SYSTEM | WHILE DRIVING ON A CITY STREET IN BALTIMORE, MD ON VACATION AT ABOUT 35 MPH HAVING JUST CONE AROUND A BLIND CURVE MY VEHICLE'S ENGINE SHUT OFF AND WOULD NOT RESTART, GOT MULTIPLE MALFUNCTIONS ON THE DISPLAY. WE WERE ALMOST REAR ENDED MULTIPLE TIMES DUE TO THE VEHICLE BEING IN A LANE OF TRAFFIC FOR ABOUT AN HOUR AFTER IT SHUT OFF. HAD IT TOWED TO THE DEALER AND WAS TOLD THAT IT WAS THE FUEL PUMP. THE MECHANIC SAID THAT THE NON-HYBRID HAD A RECALL BUT SINCE WE HAVE A HYBRID IT ONLY HAS A TSB SO IT IS NOT COVERED BY THE RECALL 20V012000 EVEN THOUGH IT SHOULD BE AS THE ENTIRE GASOLINE FUEL SYSTEM IS THE SAME. I LOOKED UP THE RECALL INFORMATION AND THE HAZARD DESCRIBED HAPPENED TO ME EXCEPT WE DIDN'T CRASH. | Crash: No Fire: No | 47,000 |
| Jul 2020 | UNKNOWN OR OTHER,VISIBILITY | THE PANORAMIC SUNROOF EXPLODED | Crash: No Fire: No | 17,750 |
| Jul 2020 | FUEL/PROPULSION SYSTEM | TOYATA ISSUED A RECALL FOR A FAULTY LOW PRESSURE FUEL PUMP IN MAY BUT HAS NOT REPLACED IT IN MY CAR. | Crash: No Fire: No | Unknown |
| Jul 2020 | FUEL/PROPULSION SYSTEM | VEHICLE STALLS OUT SEVERAL TIMES. HAVE TAKEN IT TO DEALERSHIP BUT NO PROBLEM FOUND. WE WERE DRIVING THE VEHICLE MADE A TURN ONTO A MAJOR STREET DURING RUSH HOUR. IT STALLED OUT, WE JUST MADE IT TO THE SIDE OF THE ROAD. CAR FINALLY GAVE OUT AND DID NOT START AGAIN. THIS IS VERY DANGEROUS DUE TO POOR POWER WHILE DRIVING AND CAN ENDANGER PEOPLE IN THE CAR AS WELL AS SURROUNDING VEHICLES. | Crash: No Fire: No | 17,000 |
| Jul 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS WERE AVAILABLE. *BF CONSUMER STATED FUEL PUMP WAS REPLACED BUT THE JARRING OF THE VEHICLE HAPPENED 2 MORE TIMES.*JB | Crash: No Fire: No | 6,250 |
| Jun 2020 | ELECTRONIC STABILITY CONTROL (ESC),ENGINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED WITH A MESSAGE REFERRING THE CONTACT TO HAVE THE VEHICLE TAKEN TO THE NEAREST DEALER TO BE REPAIRED. THE VEHICLE WAS TAKEN TO KINGS TOYOTA (4700 FIELDS ERTEL RD, CINCINNATI, OH 45249) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DIFFERENT FROM THE PREVIOUS FAILURE THE VEHICLE HAD EXPERIENCED IN WHICH THE SPARK PLUGS WERE REPLACED. THE TECHNICIAN REMOVED THE SPARK PLUGS AND THE COIL PACKS AND RELOCATED ANOTHER CYLINDER. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES AND WAS TAKEN TO THE SAME DEALER AND WAS INFORMED THAT 20 PERCENT OF ALCOHOL WAS FOUND IN THE FUEL INSTEAD OF THE RECOMMENDED 10 PERCENT IN THE FUEL MIXTURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. | Crash: No Fire: No | 14,000 |
| Jun 2020 | FUEL/PROPULSION SYSTEM | DEALER NOTIFIED ME OF A FUEL PROBLEM IN JANUARY AND STILL NOT FIX BY END OF JUNE--CAR STALLS AND RUNS BADLY AT LOW SPEEDS OR STOPPED AT LIGHT. *TR | Crash: No Fire: No | 1,200 |
| Jun 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO NORTHSHORE TOYOTA (68500 HWY 190 SERVICE RD, COVINGTON, LA 70433, (985) 261-2052), AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL/PROPULSION SYSTEM | TOYOTA ISSUED A RECALL NOTICE IN JANUARY ABOUT POSSIBLE FUEL PUMP PROBLEMS WHICH IF IT FAILED COULD CAUSE A CRASH. FIRST INDICATION WAS A FIX WOULD BE AVAILABLE IN MARCH. AS OF TODAY, NO FIX AND NO FIRM DATE WHEN A FIX WILL BE AVAILABLE.I'M CONCERNED ABOUT DRIVING THIS HIGHLANDER NOW THIS IS GOING ON 6 MONTHS WITH MY VEHICLE SITTING IN MY GARAGE. CALLS TO DEALERS ARE FUTILE SINCE THEY HAVEN'T BEEN ADVISED BY TOYOTA. AT THIS POINT I CONSIDER MY HIGHLANDER A LEMON. *TR | Crash: No Fire: No | 13,000 |
| Jun 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAITED FOR APPROXIMATELY 5 MINUTES BEFORE RESTARTING THE VEHICLE. THE CONTACT STATED THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SUNNY KING TOYOTA (2570 US-78 E, ANNISTON, AL 36207; (256) 835-0800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Jun 2020 | ENGINE | TWICE MY VEHICLE HAS DIED IN TRAFFIC. FORTUNATELY I WAS ON SURFACE STREETS AND NOT A FREEWAY. BOTH TIMES I HAD TO PHYSICALLY PUSH IT INTO A PARKING LOT. | Crash: No Fire: No | 41,000 |
| Jun 2020 | FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. TOYOTA OF CULVER CITY LOCATED AT 9077 WASHINGTON BLVD, CULVER CITY CA, 90232, WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. | Crash: No Fire: No Towed | 85,000 |
| Jun 2020 | VISIBILITY/WIPER | WHILE WASHING THE VEHICLE THE COLD WATER FROM THE HOSE CAUSED THE WINDSHIELD TO CRACK FROM THE BASE OF THE WINDSHIELD TO THE ROOF. VEHICLE HAD BEEN PARKED IN THE SUN PRIOR TO THIS. VEHICLE HAD JUST SPEND TO THE DEALER FOR SERVICE SIGN AND NO MENTION WAS MADE OF A PRIOR CRACK OR CHIP IN THE WINDSHIELD. *TR | Crash: No Fire: No | 9,000 |
| Jun 2020 | UNKNOWN OR OTHER | IN MARCH 2020, I RECEIVED A "RECALL SAFETY" INTERIM NOTICE THAT MY 2019 TOYOTA HIGHLANDER IS BEING RECALLED. ON MARCH 21, 2020, I CALLED MY LOCAL DEALERSHIP (KOON'S ARLINGTON) WHERE I PURCHASED THE VEHICLE FROM ON JANUARY 31, 2020. I SPOKE TO [XXX] IN THE RECALL DEPT. SHE SAID THAT THEY WILL CALL ME WHEN THE PARTS COME IN. FAST FORWARD TO 3 MONTHS NOW AND STILL NOTHING. ON JUNE 12, 2020, I CALLED BACK THE DEALER AND THEY SAID TO FILE A COMPLAINT WHICH I AM DOING NOW. THE RECALL SAID THAT "VEHICLE MAY STALL WHILE DRIVING" AND I DRIVE A LOT IN FAST TRAFFIC ON THE HIGHWAY ALMOST EVERYDAY. I HOPE NOTHING HAPPENED TO ME OR MY FAMILY WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GREEN TOYOTA LOCATED AT 3901 WABASH AVE, SPRINGFIELD, IL 62711, (217) 698-3100, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Jun 2020 | AIR BAGS | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT 40 MPH, SHE REAR ENDED A VEHICLE IN FRONT BUT THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR COSMETIC REPAIRS. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE DEALER WAS NOT NOTIFIED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. | Crash: Yes Fire: No Towed | 18,000 |
| Jun 2020 | FUEL/PROPULSION SYSTEM | I HAVE RECEIVED A RECALL NOTICE FROM TOYOTA FOR A LOW PRESSURE FUEL PUMP ISSUE WHICH MAY STOP THE VEHICLE. IF THIS HAPPENS THE VEHICLE MAY STALL WHILE DRIVING AND COULD RISK A CRASH. NOTHING HAS HAPPENED SO FAR BUT WE ARE AFRAID TO DRIVE THE VEHICLE. WE GOT THIS CAR FOR TOWING AND TOYOTA WILL NOT PROVIDE US WITH A COMPARABLE VEHICLE THAT WILL TOW. THE ETA ON THE REPAIR WAS TO BE ABOUT 6/1/2020 BUT TOYOTA WILL NOT PROVIDE A FIRM DATE FOR REPAIR. ALL OF OUR SUMMER VACATION PLANS ARE ON HOLD UNTIL WE GET THIS FIXED. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL SYSTEM, GASOLINE,EQUIPMENT | TOYOTA HAS FAILED TO REMEDY THIS RECALL FOR MY VEHICLE. *TR | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A TOYOTA 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO DON JACOBS TOYOTA (5727 S 27TH ST, MILWAUKEE, WI 53221; (414) 635-6967) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT LEASED A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE HARR TOYOTA DEALER, LOCATED AT 100 GOLD STAR BLVD, WORCESTER, MA (508 471-2530) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | POWER TRAIN,ENGINE | WITH 300MILES ON HIGHLANDER STARTED TO EXPERIENCE ISSUES IN DRIVING AND DROP IN PERFORMANCE. PERFORMANCE WAS VERY SIGNIFICANT ESPECIALLY NOTICEABLE IN MPG. AT SCENARIOS WHEN THE CAR WOULD NOT DRIVE UP THE HILL BUT REV TO MAX AND START ROLLING BACK WITH 'CLICKING' NOISE. TOYOTA WAS SEND TO SERVICE MANY TIMES AFTER TO MULTIPLE TOYOTA DEALERSHIPS BUT THEY DID NOT HAVE ANY DIAGNOSIS. AT 15K MILES ON THE CAR DRIVING ON HIGHWAY (70MPH) THE HIGHLANDER LOST POWER AND STARTED LOUD NOISE. WHEN PULLED OVER FOUND OIL SMELL AND SMOKE FROM ENGINE. DURING EXAMINATION FOUND 3 CYLINDER WENT LOOSE. DURING THAT TIME ONE OF THEM CAME OFF THE SIDE AND HIT THE TRANSMISSION. ALMOST A FULL MONTH THE HIGHLANDER WAS REBUILT BUT NO FINAL WORD WHAT HAD HAPPENED BY TOYOTA CORP. THE CAR IS ABOUT 17K MILES AND STARTED TO ACT THE SAME WAY. AS A FAMILY WE ARE AFRAID TO DRIVE THE CAR ESPECIALLY MY PREGNANT WIFE WITH CHILDREN. I AM AFRAID THIS MAY HAPPEN AGAIN AND CAN LOCK UP ALL WHEELS AND CAN RESULT IN MASSIVE ACCIDENT. TOYOTA IS NOT TAKING THIS AS SERIOUS AND SEEMS TO ME THEY DO NOT CARE. AS OF RIGHT NOW THE HIGHLANDER HAS PROBLEMS WITH ALIGNMENT, LANE ASSIST, AND LACK OF POWER. PLEASE SEE PICTURES. *TR | Crash: No Fire: No | 15,000 |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO ED MORSE DELRAY TOYOTA (2800 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561)770-3157) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOYOTA OF CLEVELAND (3560 VILLAGE N BLVD, MCDONALD, TN 37353, (423) 339-1138) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | TL* THE CONTACT LEASED A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING SLOW AND ATTEMPTING TO PARK IN A PARKING SPACE, THE ENTIRE INSTRUMENT PANEL FLASHED ALONG WITH A CHIME. THERE WAS A LOUD NOISE COMING FROM THE ENGINE WHILE THE VEHICLE PROPELLED FORWARD. THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE HOWEVER THE VEHICLE CONTINUED OVER A CURB AND CRASHED INTO A POLE WHERE IT CAME TO A STOP. THE VEHICLE WAS POWERED OFF IN ORDER FOR THE VEHICLE SPEED TO STOP. NO AIR BAGS DEPLOYED. THERE WERE NO INJURIES REPORTED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE LOCAL MILLENNIUM TOYOTA DEALER (257 N FRANKLIN ST, HEMPSTEAD, NY 11550) WAS CALLED WHERE IT WAS SUGGESTED TO HAVE THE VEHICLE TOWED AND THAT THEY WOULD FOLLOW UP ONCE THE VEHICLE WAS IN THEIR POSSESSION. THE VEHICLE WAS TOWED THE DEALER BUT NO CALL WAS RECEIVED SO THE CONTACT CALLED AND LEFT A VOICEMAIL. THE MANUFACTURER WAS THEN CALLED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS ALSO INFORMED BY THE MANUFACTURER THAT PAPER WORK WAS NEEDED TO HAVE THE VEHICLE INSPECTED AND THAT THE BLACK BOX WAS TO BE INSPECTED WHICH COULD TAKE A WEEK FOR THE RESULTS AND A MONTH FOR A SOLUTION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE RECALL REMEDY WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 6,000. | Crash: Yes Fire: No Towed | 6,000 |