Complaint volume
453 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Toyota Highlander Complaints
453 consumer-submitted complaints on record for the 2019 Toyota Highlander, grouped by component category.
453 Total complaints
22 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 22 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 139 complaints, with an average reported failure mileage of 27,463 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Toyota Highlander complaints?
22 Crash
1 Fire
12 Injury
0 Fatality
27 Towed
7 Medical attention
What are the most common 2019 Toyota Highlander complaint categories?
POWER TRAIN 149
FUEL/PROPULSION SYSTEM 48
UNKNOWN OR OTHER 45
ELECTRICAL SYSTEM 19
FUEL SYSTEM, GASOLINE 16
ENGINE 12
AIR BAGS 9
ENGINE,FUEL/PROPULSION SYSTEM 9
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 8
POWER TRAIN,ENGINE 8
453 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2020 | VISIBILITY/WIPER | WHILE WASHING THE VEHICLE THE COLD WATER FROM THE HOSE CAUSED THE WINDSHIELD TO CRACK FROM THE BASE OF THE WINDSHIELD TO THE ROOF. VEHICLE HAD BEEN PARKED IN THE SUN PRIOR TO THIS. VEHICLE HAD JUST SPEND TO THE DEALER FOR SERVICE SIGN AND NO MENTION WAS MADE OF A PRIOR CRACK OR CHIP IN THE WINDSHIELD. *TR | Crash: No Fire: No | 9,000 |
| Jun 2020 | UNKNOWN OR OTHER | IN MARCH 2020, I RECEIVED A "RECALL SAFETY" INTERIM NOTICE THAT MY 2019 TOYOTA HIGHLANDER IS BEING RECALLED. ON MARCH 21, 2020, I CALLED MY LOCAL DEALERSHIP (KOON'S ARLINGTON) WHERE I PURCHASED THE VEHICLE FROM ON JANUARY 31, 2020. I SPOKE TO [XXX] IN THE RECALL DEPT. SHE SAID THAT THEY WILL CALL ME WHEN THE PARTS COME IN. FAST FORWARD TO 3 MONTHS NOW AND STILL NOTHING. ON JUNE 12, 2020, I CALLED BACK THE DEALER AND THEY SAID TO FILE A COMPLAINT WHICH I AM DOING NOW. THE RECALL SAID THAT "VEHICLE MAY STALL WHILE DRIVING" AND I DRIVE A LOT IN FAST TRAFFIC ON THE HIGHWAY ALMOST EVERYDAY. I HOPE NOTHING HAPPENED TO ME OR MY FAMILY WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GREEN TOYOTA LOCATED AT 3901 WABASH AVE, SPRINGFIELD, IL 62711, (217) 698-3100, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Jun 2020 | AIR BAGS | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT 40 MPH, SHE REAR ENDED A VEHICLE IN FRONT BUT THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR COSMETIC REPAIRS. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE DEALER WAS NOT NOTIFIED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. | Crash: Yes Fire: No Towed | 18,000 |
| Jun 2020 | FUEL/PROPULSION SYSTEM | I HAVE RECEIVED A RECALL NOTICE FROM TOYOTA FOR A LOW PRESSURE FUEL PUMP ISSUE WHICH MAY STOP THE VEHICLE. IF THIS HAPPENS THE VEHICLE MAY STALL WHILE DRIVING AND COULD RISK A CRASH. NOTHING HAS HAPPENED SO FAR BUT WE ARE AFRAID TO DRIVE THE VEHICLE. WE GOT THIS CAR FOR TOWING AND TOYOTA WILL NOT PROVIDE US WITH A COMPARABLE VEHICLE THAT WILL TOW. THE ETA ON THE REPAIR WAS TO BE ABOUT 6/1/2020 BUT TOYOTA WILL NOT PROVIDE A FIRM DATE FOR REPAIR. ALL OF OUR SUMMER VACATION PLANS ARE ON HOLD UNTIL WE GET THIS FIXED. *TR | Crash: No Fire: No | Unknown |
| Jun 2020 | FUEL SYSTEM, GASOLINE,EQUIPMENT | TOYOTA HAS FAILED TO REMEDY THIS RECALL FOR MY VEHICLE. *TR | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A TOYOTA 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO DON JACOBS TOYOTA (5727 S 27TH ST, MILWAUKEE, WI 53221; (414) 635-6967) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT LEASED A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE HARR TOYOTA DEALER, LOCATED AT 100 GOLD STAR BLVD, WORCESTER, MA (508 471-2530) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | POWER TRAIN,ENGINE | WITH 300MILES ON HIGHLANDER STARTED TO EXPERIENCE ISSUES IN DRIVING AND DROP IN PERFORMANCE. PERFORMANCE WAS VERY SIGNIFICANT ESPECIALLY NOTICEABLE IN MPG. AT SCENARIOS WHEN THE CAR WOULD NOT DRIVE UP THE HILL BUT REV TO MAX AND START ROLLING BACK WITH 'CLICKING' NOISE. TOYOTA WAS SEND TO SERVICE MANY TIMES AFTER TO MULTIPLE TOYOTA DEALERSHIPS BUT THEY DID NOT HAVE ANY DIAGNOSIS. AT 15K MILES ON THE CAR DRIVING ON HIGHWAY (70MPH) THE HIGHLANDER LOST POWER AND STARTED LOUD NOISE. WHEN PULLED OVER FOUND OIL SMELL AND SMOKE FROM ENGINE. DURING EXAMINATION FOUND 3 CYLINDER WENT LOOSE. DURING THAT TIME ONE OF THEM CAME OFF THE SIDE AND HIT THE TRANSMISSION. ALMOST A FULL MONTH THE HIGHLANDER WAS REBUILT BUT NO FINAL WORD WHAT HAD HAPPENED BY TOYOTA CORP. THE CAR IS ABOUT 17K MILES AND STARTED TO ACT THE SAME WAY. AS A FAMILY WE ARE AFRAID TO DRIVE THE CAR ESPECIALLY MY PREGNANT WIFE WITH CHILDREN. I AM AFRAID THIS MAY HAPPEN AGAIN AND CAN LOCK UP ALL WHEELS AND CAN RESULT IN MASSIVE ACCIDENT. TOYOTA IS NOT TAKING THIS AS SERIOUS AND SEEMS TO ME THEY DO NOT CARE. AS OF RIGHT NOW THE HIGHLANDER HAS PROBLEMS WITH ALIGNMENT, LANE ASSIST, AND LACK OF POWER. PLEASE SEE PICTURES. *TR | Crash: No Fire: No | 15,000 |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO ED MORSE DELRAY TOYOTA (2800 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561)770-3157) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOYOTA OF CLEVELAND (3560 VILLAGE N BLVD, MCDONALD, TN 37353, (423) 339-1138) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | TL* THE CONTACT LEASED A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING SLOW AND ATTEMPTING TO PARK IN A PARKING SPACE, THE ENTIRE INSTRUMENT PANEL FLASHED ALONG WITH A CHIME. THERE WAS A LOUD NOISE COMING FROM THE ENGINE WHILE THE VEHICLE PROPELLED FORWARD. THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE HOWEVER THE VEHICLE CONTINUED OVER A CURB AND CRASHED INTO A POLE WHERE IT CAME TO A STOP. THE VEHICLE WAS POWERED OFF IN ORDER FOR THE VEHICLE SPEED TO STOP. NO AIR BAGS DEPLOYED. THERE WERE NO INJURIES REPORTED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE LOCAL MILLENNIUM TOYOTA DEALER (257 N FRANKLIN ST, HEMPSTEAD, NY 11550) WAS CALLED WHERE IT WAS SUGGESTED TO HAVE THE VEHICLE TOWED AND THAT THEY WOULD FOLLOW UP ONCE THE VEHICLE WAS IN THEIR POSSESSION. THE VEHICLE WAS TOWED THE DEALER BUT NO CALL WAS RECEIVED SO THE CONTACT CALLED AND LEFT A VOICEMAIL. THE MANUFACTURER WAS THEN CALLED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS ALSO INFORMED BY THE MANUFACTURER THAT PAPER WORK WAS NEEDED TO HAVE THE VEHICLE INSPECTED AND THAT THE BLACK BOX WAS TO BE INSPECTED WHICH COULD TAKE A WEEK FOR THE RESULTS AND A MONTH FOR A SOLUTION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE RECALL REMEDY WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 6,000. | Crash: Yes Fire: No Towed | 6,000 |
| May 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. TOYOTA OF MELBOURNE (24 N HARBOR CITY BLVD, MELBOURNE, FL 32935, (321) 254-8888) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. VIN TOOL CONFIRMS PARTS NOT YET AVAILABLE. *BF*JB | Crash: No Fire: No | 15,000 |
| May 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| May 2020 | FUEL/PROPULSION SYSTEM | MANUFACTURER REPORTS THAT VEHICLE MAY STALL AND NOT RESTART LEAVING DRIVER STRANDED . | Crash: No Fire: No | 3,000 |
| Apr 2020 | FUEL/PROPULSION SYSTEM | I HAVE A 2019 TOYOTA HIGHLANDER. A FRIEND INFORMED ME OF THE RECALL THAT WAS IDENTIFIED BACK IN JANUARY 2020 REGARDING THE FAILING FUEL PUMPS AND RISK OF CRASH. TOYOTA NEVER SENT ME A LETTER WITHIN THE 60 DAYS. I'VE BEEN WAITING ON A SOLUTION EVER SINCE. ON APRIL 30 (TODAY), I FINALLY GOT A LETTER LABELED "INTERIM NOTICE". THE LETTER SAYS THEY ARE WORKING ON A SOLUTION. I HAVE FIVE CHILDREN AND IT IS NOT RIGHT THAT WE HAVE TO WORRY ABOUT ENDING UP IN A CRASH EVERY TIME WE DRIVE IT. I FEEL THAT I HAVE BEEN VERY PATIENT WITH THE SITUATION. NO SOLUTION AFTER 4 MONTHS IS COMPLETELY UNACCEPTABLE. TOYOTA SHOULD BE HELD ACCOUNTABLE AND APPROPRIATELY RECOMPENSE OWNERS IN SOME MANNER IN ADDITION TO REPLACING THE DEFECTIVE PART FREE OF CHARGE. | Crash: No Fire: No | Unknown |
| Apr 2020 | SEAT BELTS | THE RIGHT REAR SEATBELT (2ND ROW SEAT IN VEHICLE WITH 3 ROWS) RIPPED FROM BASIC USE FROM A CHILD AND HAD TO BE REPLACED BY TOYOTA. WE BROUGHT THE VEHICLE NEW FROM TOYOTA SUDBURY, MA AND OWNED APPROXIMATELY 1-YEAR. IN LATE DECEMBER 2019, MY CHILD NOTICED THE REAR SEATBELT WAS RIPPED. WE TOOK THE VEHICLE TO TOYOTA WELLESLEY, MA FOR WARRANTY REPAIR. TOYOTA REFUSED TO REPAIR AND STATED THE SEATBELT WAS INTENTIONALLY CUT BY US. NOW WHY WOULD WE INTENTIONALLY CUT A SEATBELT USED BY OUR CHILDREN JUST TO PAY AND HAVE IT REPAIRED? SINCE TOYOTA REFUSED TO FIX, AND WE REQUIRED A SEATBELT TO TRANSPORT OUR CHILDREN IMMEDIATELY, WE HAD TO FIX AND PAY TOYOTA $429. CLEARLY WE DID NOT CUT THE SEATBELT AND THE PICTURES CLEARLY INDICATE IT WAS NOT CUT BUT IT WAS RIPPED AND FRAYED FROM USE OR DEFECT. WE WANT TO REPORT THIS DEFECT MATTER AS I BELIEVE IT IS A SIGNIFICANT SAFETY ISSUE AND ONE IN WHICH TOYOTA DID NOT EVEN WANT TO INVESTIGATE. NEEDLESS TO SAY, WE WILL NEVER BUY ANOTHER TOYOTA VEHICLE SINCE THIS IS HOW THEY VIEW SIGNIFICANT SAFETY ISSUES. I KEPT THE OLD SEATBELT IN CASE IT IS NEEDED FOR TESTING. | Crash: No Fire: No | 16,982 |
| Apr 2020 | SEAT BELTS | THE RIGHT REAR SEATBELT (2ND ROW SEAT IN VEHICLE WITH 3 ROWS) RIPPED FROM BASIC USE FROM A CHILD AND HAD TO BE REPLACED BY TOYOTA. WE BROUGHT THE VEHICLE NEW FROM TOYOTA SUDBURY, MA AND OWNED APPROXIMATELY 1-YEAR. IN LATE DECEMBER 2019, MY CHILD NOTICED THE REAR SEATBELT WAS RIPPED. WE TOOK THE VEHICLE TO TOYOTA WELLESLEY, MA FOR WARRANTY REPAIR. TOYOTA REFUSED TO REPAIR AND STATED THE SEATBELT WAS INTENTIONALLY CUT BY US. NOW WHY WOULD WE INTENTIONALLY CUT A SEATBELT USED BY OUR CHILDREN JUST TO PAY AND HAVE IT REPAIRED? SINCE TOYOTA REFUSED TO FIX, AND WE REQUIRED A SEATBELT TO TRANSPORT OUR CHILDREN IMMEDIATELY, WE HAD TO FIX AND PAY TOYOTA $429. CLEARLY WE DID NOT CUT THE SEATBELT AND THE PICTURES CLEARLY INDICATE IT WAS NOT CUT BUT IT WAS RIPPED AND FRAYED FROM USE OR DEFECT. WE WANT TO REPORT THIS DEFECT MATTER AS I BELIEVE IT IS A SIGNIFICANT SAFETY ISSUE AND ONE IN WHICH TOYOTA DID NOT EVEN WANT TO INVESTIGATE. NEEDLESS TO SAY, WE WILL NEVER BUY ANOTHER TOYOTA VEHICLE SINCE THIS IS HOW THEY VIEW SIGNIFICANT SAFETY ISSUES. I KEPT THE OLD SEATBELT IN CASE IT IS NEEDED FOR TESTING. | Crash: No Fire: No | 16,982 |
| Apr 2020 | FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING THROUGH A PARKING LOT AT 10 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO PETERSON TOYOTA (9101 W FAIRVIEW AVE, BOISE, ID 83704) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT COULD NOT DO ANYTHING AND TOLD THE CONSUMER TO WORK WITH THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED WHEN BACKING OUT OF THE DRIVEWAY CAR JERKED AND ALMOST HIT THE ANOTHER CAR BEHIND HIM.*JB | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL/PROPULSION SYSTEM | TL* TAKATA RECALL. THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE, HAPPENED AT A PARKING LOT. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERSON TOYOTA (9101 W FAIRVIEW AVE, BOISE, ID 83704 35816), HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER CONFIRMED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 4,000. *BF CONSUMER STATED MANUFACTURER COULD NOT HELP AND FOR THE CONSUMER TO KEEP CONTACTING THE DEALER. RENTAL CAR WAS OFFERED.*JB | Crash: No Fire: No | 4,000 |
| Apr 2020 | ENGINE | I RECEIVED A RECALL ALERT EARLY IN THE YEAR. THERE IS NOT YET A FIX FOR THE LOW-PRESSURE FUEL PUMP. I HAVE DRIVEN THE CAR ONLY A FEW MILES SINCE THE NOTICE AND THE DESCRIPTION OF THE POSSIBLE FAILURE. I DRIVE I-68 IN MARYLAND, MUCH OF IT WITH 3 LANES AND ALL UP AND DOWN MOUNTAINS. A FAILURE ON THIS HIGHWAY WOULD BE VERY SERIOUS, QUITE LIKELY FATAL. A FAILURE WOULD MEAN THAT THE CAR WOULD STALL AND NOT RESTART. SPEED LIMIT IS 70MPH--LIFE-THREATENING IF THE CAR WERE TO BE IN THE CENTER LANE GOING UPHILL. THE CAR WOULD HAVE TO BE DRIFTED BACKWARD DOWNHILL TO REMOVE IT FROM THE ROADWAY. THIS IS THE END OF APRIL. THIS IS AN UNACCEPTABLY LONG TIME TO BE WITHOUT SAFE USE OF THE CAR. I EXPECT MONETARY COMPENSATION AS WELL AS EXTENDED WARRANTY FOR LOST MONTHS OF INCONVENIENCE, FEAR AND LOST USAGE OF THE VEHICLE. WE WERE OFFERED AN ALTERNATE SMALLER CAR WHICH WOULD BE INADEQUATE FOR OUR NEEDS. ACCEPTING THE SUBSTITUTE WOULD REQUIRE THAT WE TURN OUR CAR OVER TO THE DEALER WHERE IT WOULD SIT ON A LOT EXPOSED TO THE ELEMENTS. THIS IS UNACCEPTABLE. IF THE DEALER WOULD PROVIDE A SATISFACTORY SUBSTITUTE, OUR STIPULATION WOULD BE THAT THE TOYOTA HIGHLANDER REMAIN AT OUR HOME WHERE IT IS GARAGED. | Crash: No Fire: No | 7,000 |
| Apr 2020 | FUEL/PROPULSION SYSTEM | WE PURCHASED THIS VEHICLE NEW IN MAY, 2019. WITHIN A FEW WEEKS, WE NOTICED A PROBLEM WITH IT STALLING OUT MOMENTARILY WHEN TURNING AT INTERSECTIONS OR IDLING AT LIGHTS. WITHIN 4-5 SECONDS, YOU COULD FEEL IT FINALLY PICK UP FUEL AND GO. IT GIVES YOU A VERY SCARY FEELING TO THINK YOU CAN'T KEEP MOVING ALONG WITH THE TRAFFIC, ESPECIALLY WHEN OUR GRANDCHILDREN ARE IN THE BACK SEAT. WE RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS A RECALL FOR THE FUEL PUMP AND WE WOULD NEED TO LEAVE IT THERE FOR REPAIR. THEY PUT US IN A RENTAL DODGE DURANGO, WHICH IS FINE, BUT THAT'S NOT THE VEHICLE WE WANTED WHEN WE PURCHASED OUR HIGHLANDER. THIS WAS OVER A MONTH AGO AND WHEN WE CONTACT THE SERVICE DEPARTMENT ARE JUST TOLD THAT THERE IS STILL NO FIX IN SIGHT. WE THINK IT'S BEEN LONG ENOUGH FOR SOMETHING TO HAVE BEEN DONE. OUR WARRANTY IS EXPIRING WHILE IT SETS ON THE DEALER'S LOT IN THE HOT FLORIDA SUNSHINE. IT WAS ALWAYS GARAGED WHILE IN OUR CARE. | Crash: No Fire: No | Unknown |
| Apr 2020 | FUEL/PROPULSION SYSTEM | THERE WAS A RECALL FOR THIS VEHICLE ON JANUARY 13, 2020. IT IS NOW APRIL 26,2020 AND THERE IS NO REMEDY FOR THE ISSUES WHICH CAN RESULT IN A DEADLY CRASH. THE VEHICLE MAY STALL WHILE DRIVING AND THE STEERING WHEEL WILL LOCK. THE VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING CAUSING THE VEHICLE TO STALL AND BE UNABLE TO BE RESTARTED. IT IS RIDICULOUS AND UNACCEPTABLE THAT WE PURCHASED A BRAND NEW, SUPPOSEDLY SAFE CAR, THAT NOW IS A DEATH TRAP. TOYOTA HAS FAILED TO PROVIDE A REMEDY FOR THE DEFECT WITHIN A REASONABLE TIME. | Crash: No Fire: No | 5,000 |
| Apr 2020 | STEERING | 2019 TOYOTA HIGHLANDER XLE. AT 1230 MILES EPS FAILURE WARNING LIGHT CAME ON. THE STEERING WHEEL WILL NOT TURN. VEHICLE WAS TOWED TO TOYOTA UNIVERSE IN NEW JERSEY. RECALIBRATED THE COMPUTER. THE NEXT DAY THE PROBLEM OCCURRED AGAIN. I WAS PULLING OUT OF MY GARAGE. WHEN I PUT THE VEHICLE IN DRIVE THE WARNING DISPLAYED AND STEERING WHEEL WOULD NOT TURN. *TR | Crash: No Fire: No | 1,230 |
| Apr 2020 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | I OWN A 2019 TOYOTA HIGHLANDER, IT HAS STALLED SEVERAL TIMES DURING BUSY COMMUTE TO OR FROM WORK. I AM SO SCARED TO DRIVE THIS VEHICLE, THAT I REFUSE TO DRIVE IT TO ANY DESTINATION LONGER THAN 50 MILES. I NEED THIS CAR REPLACED, I HAVE THREE YOUNG CHILDREN, AND I PAYING FOR AN UNSAFE, UNRELIABLE CAR. I WOULD LIKE FOR TOYOTA TO REPLACE THIS VEHICLE. | Crash: No Fire: No | 1,000 |