Complaint volume
453 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Toyota Highlander Complaints
453 consumer-submitted complaints on record for the 2019 Toyota Highlander, grouped by component category.
453 Total complaints
22 Crash reports
1 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are power train, fuel/propulsion system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 22 crash reports, 1 fire report, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 139 complaints, with an average reported failure mileage of 27,463 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to power train, fuel/propulsion system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Toyota Highlander complaints?
22 Crash
1 Fire
12 Injury
0 Fatality
27 Towed
7 Medical attention
What are the most common 2019 Toyota Highlander complaint categories?
POWER TRAIN 149
FUEL/PROPULSION SYSTEM 48
UNKNOWN OR OTHER 45
ELECTRICAL SYSTEM 19
FUEL SYSTEM, GASOLINE 16
ENGINE 12
AIR BAGS 9
ENGINE,FUEL/PROPULSION SYSTEM 9
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 8
POWER TRAIN,ENGINE 8
453 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2021 | STRUCTURE | 04/07/21 @ 11:30 AM, TEMP 47 F, OVERCAST, DRY, DRIVING 65 MPH, N. ON NEB. HIWAY # 77. RURAL LANDSCAPE, NO OTHER VEHICLES NEAR US, SUNROOF GLASS EXPLODED AND SHATTERED. ROOF HAD BEEN CLOSED. SUNSHADE WAS CLOSED WHICH KEPT US FROM BEING COVERED IN GLASS PIECES. NO MARKS ON ROOF FROM ANY OBJECT. SEE PHOTOS. | Crash: No Fire: No | 32,000 |
| Mar 2021 | SUSPENSION,FUEL/PROPULSION SYSTEM | THE VEHICLE WAS TAKEN FOR SERVICE ON 1/8/21 AT TOYOTA OF SCRANTON FOR REAR SUSPENSION PROBLEMS. THEY HAD REPLACED ARM AWAY, TRAILING. WE CALLED AGAIN FOR DEVICE IN FEBRUARY 2021 FOR PROBLEMS WITH THE CAR. IT WAS SCHEDULED FOR SERVICE ON MARCH 20,2021, WHICH TOYOTA OF SCRANTON DID NOT HAVE THE PARTS. IN JANUARY 2021, TOYOTA MENTIONED NOTHING OF THE PENDING FUEL PUMP RECALL. WE RECEIVED NO CALLS FROM TOYOTA AT ANY TIME FOR A RECALL. WE BECAME AWARE OF THE RECALL AFTER WE EXPERIENCED PROBLEMS WITH THE CAR IN FEBRUARY. TOYOTA HAS STILL NOT RESOLVED THE FULL PUMP RECALL. | Crash: No Fire: No | 12,760 |
| Mar 2021 | POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | I BOUGHT THIS CAR NEW WITH ABOUT 11 MILE ON IT. THE TRANSMISSION IMMEDIATELY HAD SHIFTING ISSUES AS IT COULD NOT DECIDE WHAT FORWARD GEAR TO GO INTO AND SHIFTED HARD AND FELT AS IF IT WAS GOING INTO TWO GEARS AT ONE TIME AND AFTER A SHORT DRIVE THE INSTRUMENT CLUSTER WARNING DISPLAY INDICATED A CHECK ENGINE LIGHT AND WARNING THAT THE TRANSMISSION WAS OVERHEATING AND ACTED AS IF THE ENGINE WAS STARVING OF FUEL AS IT SURGED AND DID NOT DELIVER POWER TO GO BEYOND 35 MPH. AFTER I BOUGHT IT THE DEALER REASSURED ME AT LEAST THREE TIMES THAT THE CAR WAS OKAY AND THAT THIS IS THE WAY THAT THE TRANSMISSION SHIFTS. I REPEATEDLY HAD THE DEALER CHECK IT AND THE DEALER REASSURED ME THAT THERE WAS NO TROUBLE CODE AND NO PROBLEMS FOUND ALTHOUGH THE CHECK ENGINE LIGHT WAS ON AND THE INSTRUMENT CLUSTER SHOWED TRANSMISSION OVERHEATING AND THEY FIXED A WIRING CONNECTOR TO TRY AND FIX THE RUNNING PROBLEM. A CLASS ACTION SUIT CAME OUT FOR THE FUEL PUMP FAILURE RECALL AND THE 8 SPEED TRANSMISSION. I FEEL THAT THIS IS A VERY COMMON PROBLEM THAT THE DEALER AND MANUFACTURE ARE TRYING TO HIDE. AFTER 13 MONTHS AND 2,800 TOTAL MILES THE TRANSMISSION OVERHEATED, BURNED UP THE INTERNAL CLUTCH SET AND I NOW HAVE NO FORWARD AND REVERSE GEARS. I FEEL THAT THE SURGING AND TRANSMISSION PROBLEMS ARE A SOFTWARE DEFECT AS THE SHIFTING DEFECT COMES AND GOES AND VASTLY PROMOTED IF I DRIVE IT VERY GENTLY FROM A COLD START. ONCE WARMED UP IT DOES NOT ACT UP AS OFTEN EXCEPT WHEN TWO GEARS SEEM TO BE ENGAGED AT THE SAME TIME. THE KEY ALSO INTERMITTENTLY DOES NOT ALLOW THE CAR TO START AND INSTRUMENT CLUSTER ALSO SHOWS TRAC LIGHT , ABS FAILURE LIGHT, BSM NOT AVAILABLE, SMART KEY FAILURE, AND COMPLETE BLACK OUT OF THE INSTRUMENT CLUSTER AND SHOWN TO THE DEALER MECHANIC AND SERVICE WRITERS AND PHOTOGRAPHED AND VIDEOTAPED FOR DOCUMENTATION AND IN THE REPAIR ORDERS. | Crash: No Fire: No | 11 |
| Mar 2021 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | A MONTH AGO, WE WERE DRIVING ON THE HIGHWAY THROUGH SNOW SHOWERS UP TO NH TO GO SKIING, WITH OUR NIFTY ADAPTIVE CRUISE CONTROL ON, WHEN I REALIZED THAT WE WERE ACCELERATING INTO THE CAR IN FRONT OF US. I ASSUMED THAT THE FRONT SENSOR WAS COVERED IN SLUSH, TOOK OFF THE CRUISE CONTROL AND DROVE MANUALLY. ONLY ABOUT 5 MINUTES LATER DID THE DASHBOARD ALERT NOTIFY ME THAT THE FRONT SENSOR WASN'T WORKING. BROUGHT IT INTO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG. HERE'S THE PROBLEM: THE CAR SAYS "TRUST ME. IF YOU USE MY COOL SAFETY SYSTEMS, I'LL KEEP YOU FROM HITTING THE CAR IN FRONT OF YOU...AND SHOULD SOMETHING DISABLE THE SENSOR THAT CARRIES OUT THIS FUNCTION, I'LL LET YOU KNOW, SO THAT YOU WON'T DEPEND ON ME." BUT THAT'S NOT TRUE. AND, A DRIVER WHO ASSUMED THAT THE CAR WAS KEEPING ITS PROMISE, AS IT DOES MOST ALL THE TIME--MIGHT NOT HAVE REALIZED THAT IT WASN'T UNTIL THEY HIT THE CAR IN FRONT OF THEM. | Crash: No Fire: No | 6,000 |
| Mar 2021 | FUEL/PROPULSION SYSTEM | FUEL PUMP RECALL WAS APPARENTLY IN EFFECT WHEN VEHICLE WAS PURCHASED IN FEBRUARY 2020. DEALER (RIVERVIEW TOYOTA, MESA AZ) SCHEDULED SERVICE FOR THE RECALL IN OCTOBER 2020. AFTER DROPPING OFF THE VEHICLE, ASST SERVICE MANAGER CALLS TO INFORM ME THEY DON'T HAVE THE PART AND DON'T KNOW WHEN IT WILL BE AVAILABLE. I DRIVE MY THREE GRANDDAUGHTERS 5 DAYS A WEEK AND I MORE THAN CONCERNED THAT THIS ISSUE STILL REMAINS UNRESOLVED! | Crash: No Fire: No | Unknown |
| Feb 2021 | AIR BAGS | DRIVING ON HIGHWAY ON LEFT SIDE WAS HEAVY SNOWFALL AND TRUCK WITH TRAILER ON RIGHT SIDE SUDDENLY MOVED TO CROSS THE HIGHWAY FROM RIGHT LANE TO LEFT LANE HIT MY CAR PUSHED ME IN CONCRETE BARRIER CAR ROLLED OVER 2 TIMES.*DT*JB* TOTAL LOST CAR STRUCTURE DAMAGED AIR BAG NOT DEPLOYED I REQUEST TOYOTA TO DO INSPECTION AND THEY GET INFORMATION FROM BLACK BOX STILL WAITING RESPONSE.*DT*JB | Crash: Yes Fire: No Towed | 30,000 |
| Feb 2021 | VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | VEHICLE IS SLOW TO RESPOND AND/OR HAS INTERMITTENT PERFORMANCE WHEN ACCELERATING OR MOVING FROM COMPLETE STOP. THERE IS LAG TIME IN THE VEHICLE'S RESPONSE TO DRIVER ACCELERATION WHICH MAKES IT CHALLENGING TO ENTER (FROM ROADWAY OR DRIVEWAY) ONCOMING TRAFFIC OR MERGE INTO INTERSTATE/FREEWAY TRAFFIC. THE DELAY IN THE RESPONSIVENESS AND INCONSISTENT PERFORMANCE CAUSES DRIVER TO NEED EXTRA TIME AND DISTANCE WHEN ENTERING THE FLOW OF TRAFFIC. THE FRONT END ALSO BECOMES JUMPY AND ENTERS WITH A SKID/PULL FORCE CAUSING THE NEED TO STEER INTO THE VEHICLE AND COURSE-CORRECT. VEHICLE ALSO DOES NOT ACCELERATE WELL OUT OF A RIGHT-HAND TURN ON 90DEG TURNS AND LAGS TO ACCELERATION PAST APEX. THIS PARTICULAR VEHICLE WAS PURCHASED 07/25/2020 WITH 4,278 MILES. TOYOTA ISSUED A RECALL FOR LOW-PRESSURE FUEL PUMP IN 01/2020 AND ADDED THIS MODEL TO THE RECALL LIST IN 10/2020. AN INTERIM SAFETY RECALL NOTICE STATING THE VEHICLE COULD STALL WHILE DRIVING INCREASING THE RISK OF A CRASH, PARTICULARLY AT HIGH SPEEDS. AS OF 02/15/2021, TOYOTA HAS NOT ISSUED A REMEDY TO THIS SAFETY RECALL WHICH HAS BEEN OPEN, IN TOTAL, FOR MORE THAN A YEAR. AS A DRIVER WHO RELIES ON FREEWAY TRAVEL IN ARIZONA, THIS IS DISTURBING AND THE ADDITIONAL ERRATIC PERFORMANCE IN-TOWN DURING NORMAL TRAFFIC IS EQUALLY UNSETTLING. THIS VEHICLE IS STILL BEING USED IN NORMAL CONDITIONS DUE TO THE OWNER BEING IN AN ESSENTIAL INDUSTRY DURING THE PANDEMIC, BUT RECREATIONAL DRIVING IS BEING LIMITED DUE TO THE OPEN AND UNRESOLVED SAFETY RECALL ISSUED BY TOYOTA. I ALSO CONTACTED MY SERVICE WRITER AT TOYOTA BEFORE RECEIVING THE LETTER, SHORTLY AFTER PURCHASING THE VEHICLE TO ASK IF THE ACCELERATION DELAYS AND INCONSISTENCY WERE NORMAL IN THIS VEHICLE BECAUSE THE DRIVER EXPERIENCE IS SUBPAR TO WHAT SHOULD BE EXPECTED WITH A NEW, LOW-MILE XLE VEHICLE. | Crash: No Fire: No | 11,000 |
| Feb 2021 | FUEL/PROPULSION SYSTEM | RECALL ON THE VEHICLE FOR FUEL PUMP, AND REPLACEMENT IS NOT YET AVAILABLE. TOYOTA STATES THE PART WILL BE AVAILABLE BY END OF FEBRUARY / EARLY MARCH. WE HAVE ASKED THE DEALER TO ALLOW US TO RETURN THE VEHICLE BUT THEY WILL NOT BECAUSE THE CURRENT VALUE IS LESS THAN WHAT IS OWED. WE HAVE ASKED TOYOTA MANUFACTURER TO ACCEPT THE VEHICLE AS A RETURN WITH NO NEGATIVE BALANCE (WE HAVE ALREADY PAID ON THIS VEHICLE FOR 14 MONTHS). THEY STATE THE PROBLEM WILL BE REPAIRED AND THE VEHICLE IS SAFE TO DRIVE. THE RECALL STATES THE CAR CAN STOP AT ANY TIME AT HIGH RATES OF SPEED, WITH OR WITHOUT WARNING. OUR VEHICLE HAS HESITATION AND THAT IS ONE OF THE SYMPTOMS NOTED IN THE RECALL. WE DO NOT WANT TO WAIT ANY LONGER FOR THE VEHICLE TO BE REPAIRED, AND WE DO NOT WANT TO CONTINUE TO PAY FOR A VEHICLE WE DO NOT FEEL SAFE DRIVING. WE HAVE AN ARBITRATION MEETING WITH TOYOTA HOWEVER, I WAS READING THE WARRANTY AND IT SAYS TO FILE A COMPLAINT WITH YOU. CAN YOU HELP US GET THIS RESOLVED IN A TIMELY MANNER? | Crash: No Fire: No | Unknown |
| Feb 2021 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. KOONS WESTMINSTER TOYOTA (375 BALTIMORE BLVD, WESTMINSTER, MD 21157, (410) 876-6400) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER AND DEALER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*JB | Crash: No Fire: No | Unknown |
| Jan 2021 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | RECEIVED NOTICE OF RECALL MORE THAN 60 DAYS AGO, NHTSA NO.20V-682 "LOW PRESSURE FUEL PUMP MAY STALL VEHICLE AND CAUSE CRASH" CALLED BOTH MY DEALERSHIP AND TOYOTA WITH RESPONSE OF: "NO DATE FOR REMEDY" I HAVE TRAVEL PLANNED AND THIS 2019 HIGHLANDER SHOULD NOT BE ON THE ROAD FOR FEAR OF CRASH. WHY NO POSITIVE RESULT YET? | Crash: No Fire: No | Unknown |
| Jan 2021 | POWER TRAIN | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED AND JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NEW COUNTRY TOYOTA OF CLIFTON PARK (202 RTE 146, MECHANICVILLE, NY 12118, (518) 670-4332) WHERE IT WAS DIAGNOSED AND TEST DRIVEN. THE CONTACT WAS INFORMED THAT THERE WAS NO FIX FOR THE TECT TIP WHICH FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NO RESOLUTION WAS SET FOR THE ISSUE HOWEVER, AN INVESTIGATION WAS STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. | Crash: No Fire: No | 13,000 |
| Jan 2021 | FUEL/PROPULSION SYSTEM | VEHICLE HAD A PROLONGED HESITATION WHEN TRYING TO ACCELERATE INTO MOVING TRAFFIC WHILE RAMPING ONTO THE INTERSTATE. AFTER THE HESITATION THE VEHICLE THEN SURGED INTO TRAFFIC. | Crash: No Fire: No | 16,000 |
| Dec 2020 | ENGINE,FUEL/PROPULSION SYSTEM | ALTHOUGH MY CAR WAS NEW (ONLY 11 MONTHS OLD) AND LESS THAN 5000 MILES, IT HAD SHUT DOWN COMPLETELY WHILE I WAS PULLING OUT OF A PARKING LOT. I HAD TO GET IT TOWED TO THE NEAREST TOYOTA DEALERSHIP OVERNIGHT. THEY TOLD ME IT WAS MY FAULTY FUEL PUMP AND THAT THEY HAD NEVER SEEN THAT HAPPEN TO SUCH A NEW CAR BEFORE. CURRENTLY I HAVE MY CHECK ENGINE LIGHT ON (MY CAR HAS LESS THAN 6200 MILES ON IT) AND IT ONLY GOES AWAY WHEN I PUT IN A FULL TANK OF GAS. AFTER I DRIVE ABOUT 2 MILES, THE CHECK ENGINE LIGHT TURNS ON AGAIN. I AM TERRIFIED MY CAR ENGINE WILL JUST DIE ONCE I'M ON THE ROAD, OR WORSE, THE FREEWAY. I AM UNABLE TO DRIVE THIS CAR WITHOUT THAT FEAR. PLEASE SEE CULVER CITY TOYOTA RECORDS FOR PROOF OF MY FUEL PUMP PROBLEM AND ENGINE DYING. THEY ALSO HAVE RECORD OF MY TOWING TO THAT DEALERSHIP THE NEXT DAY ON SEPT 1, 2020. | Crash: No Fire: No | 5,000 |
| Dec 2020 | FUEL/PROPULSION SYSTEM | MY VEHICLE HAS BEEN ON THE RECALL LIST SINCE JANUARY 2020, BUT TOYOTA STILL HAS NOT ISSUED ME A NOTICE TO HAVE THE FUEL PUMP REPLACED. THEY CONTINUE TO SAY OVER THE PHONE THAT THEY HAVE NO REMEDY AVAILABLE. THIS IS OUTRAGEOUS. THEY SHOULD ISSUE THE NOTICE SO I CAN GET THE PUMP REPLACED BEFORE THE TRANS ON THE HIGHWAY. SO FAR I HAVE NOT HAD A MALFUNCTION. | Crash: No Fire: No | Unknown |
| Dec 2020 | FUEL SYSTEM, GASOLINE | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOYOTA OF BROOKFIELD (20655 W CAPITOL DR, BROOKFIELD, WI 53045) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Oct 2020 | POWER TRAIN | WHEN I AM DRIVING AT LOWER SPEEDS, THE TRANSMISSION SEARCHES FOR THE CORRECT GEAR. IT'S VERY ROUGH AND AT TIMES HAS MADE DRIVING UNSAFE. THIS HAPPENS ALL THE TIME AT LOWER SPEEDS. | Crash: No Fire: No | 12,600 |
| Oct 2020 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | LACK OF RESPONSIVENESS IN ACCELERATION FROM A STOP; SLUGGISH RESPONSE TO PRESSING THE ACCELERATOR WHEN ACCELERATING FROM A STOP OR WHILE MOVING AND ATTEMPTING TO PASS SLOWER MOVING VEHICLES; HAVE NEARLY CAUSED AN ACCIDENT MORE THAN ONCE WHEN TURNING/PULLING OUT INTO TRAFFIC WITH PLENTY OF SPACE BUT UNABLE TO ACCELERATE CORRECTLY. ALSO UNEVEN SHIFTING; TRANSMISSION JERKS WHEN SHIFTING GEARS. | Crash: No Fire: No | 6,250 |
| Oct 2020 | FUEL/PROPULSION SYSTEM | VEHICLE RAN WELL FOR ABOUT 5 MONTHS BUT STARTED HESITATING, REDUCED THROTTLE RESPONSE AND JUMPING FORWARD ONCE GAS PEDAL DEPRESSED FURTHER. HESITATION FELT IN STEERING WHEEL AND TRANSMISSION SHIFTING IRREGULAR. NOTHING ON COMPUTER DIAGNOSTICS, THEREFORE NOTHING WRONG ACCORDING TO DEALERSHIP. HAPPENS WHILE IN MOTION. | Crash: No Fire: No | 10,000 |
| Oct 2020 | SUSPENSION | TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, A RATTLING NOISE WAS PRESENT COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CONICELLI TOYOTA LOCATED AT 860 BALTIMORE PIKE, SPRINGFIELD, PA 19064, HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. | Crash: No Fire: No | 5,000 |
| Oct 2020 | WHEELS | BOUGHT VEHICLE NEW IN NOV 19 AND IN THE FIRST HEAVY DOWNPOUR DRIVING AT MORE THAN THE NORMAL STREET CRAWL AT 35MPH, THE VEHICLE HYDROPLANED SEVERELY WHILE MERGING FROM A HIGHWAY UNTO ANOTHER. HAD IT NOT BEEN FOR THE AWD SYSTEM COULD HAVE BEEN BAD. I HAVE ASKED TOYOTA CUSTOMER SERVICE FOR HELP AND I HAVE 2 CASES OPEN AND YET TO GET ANYTHING BACK. THE LOCAL DEALER I PURCHASED THE VEHICLE FROM HAS NOT DONE ANYTHING INCLUDING CALLING ME BACK AFTER THE INITIAL CALL. LEFT 2 VOICE MAIL MESSAGES. IN SHORT NO ONE AT TOYOTA SEEMS CONCERNED AND IT IS VERY SAD, SINCE THEY DO HAVE AN OVERALL GREAT PRODUCT. THESE TIRES WERE PUT ON THE CAR BY TOYOTA AND THEY NEED TO STAND BEHIND THEIR CHOICES. TIRES ARE FINE IN THE DRY WEATHER BUT WORTHLESS IN THE RAIN. THIS TIRE, THE TOYO A20 HAS TERRIBLE CUSTOMER SCORES IN VARIOUS ONLINE INDEPENDENT SOURCES (IE TIRE RACK). THE TIRES AT THE TIME HAD ABOUT 7000 MILES ON THEM WITH NO SIGNS OF ANY WEAR ISSUE AND ONCE AGAIN IN DRY WEATHER THEY HAVE BEEN OK. WHY WOULD TOYOTA USE AN INFERIOR TIRE ON SUCH A VEHICLE WHEN THEY NORMALLY USE BRAND NAME TIRES IN TIER 1? THE DATE IS AN ESTIMATE IN MID AUGUST ON A SATURDAY MORNING AFTER DROPPING OFF MY SON AT WORK, IT COULD HAVE BEEN THAT WEEKEND OR THE ONE BEFORE. | Crash: No Fire: No | 7,000 |
| Oct 2020 | POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | WHEN SLOWING DOWN AND THEN TRYING TO ACCELERATE AGAIN THERE IS A HESITATION FROM WHEN I PUSH THE GAS PEDAL AND WHEN THE CAR ACTUALLY ACCELERATES. IT HAPPENS FROM A COMPLETE STOP SOMETIMES ALSO. SOMETIMES THE CAR JERKS WHEN IT DOES THIS. THE PASSENGER CAN FEEL IT ALSO | Crash: No Fire: No | 4,000 |
| Oct 2020 | EXTERIOR LIGHTING | WHEN DRIVING IN THE DARKNESS MY HEADLIGHTS ARE NOT GIVING ME ENOUGH LIGHTNING SO I CAN SEE CLEARLY. I JUST PURCHASED TOYOTA HIGHLANDER LE ON 10-10-2020 | Crash: No Fire: No | 14,280 |
| Oct 2020 | FUEL/PROPULSION SYSTEM | ON 2 SEPARATE OCCASIONS, WE HAVE HAD ISSUES WITH THE CAR SHUTTING DOWN. THE FIRST TIME, WE HAD TO TOW IT TO TOYOTA AT THE DEALERSHIPS ADVICE. THE SECOND TIME WAS ON THE 465 AROUND INDIANAPOLIS WHEN MY WIFE HAD TO SLAM ON BRAKES TO AVOID A LAST MINUTE CAR STOPPAGE AND THE CAR COMPLETELY SHUT DOWN FOR 6 MINUTES CAUSING MY WIFE AND DAUGHTER TO BE IN VERY UNSAFE CONDITIONS. IN BOTH CASES, THE DEALERSHIPS TOLD US THAT THE TESTS SHOWED THE CAR HAD NO FULL SHUT DOWNS WHICH IS NOT ACCURATE. I AM REPORTING THIS BECAUSE AND I AM NERVOUS ABOUT MY FAMILY'S SAFETY AND OTHERS SAFETY. | Crash: No Fire: No | 12,500 |
| Oct 2020 | STRUCTURE | REAR SEAT GLASS SUNROOF IMPLODED WHILE DRIVING DOWN A HIGHWAY AT 55 MPH. THE SUNROOF WAS NOT PHYSICALLY CONTACTED BY ANY OBJECTS. WE HEARD WHAT SOUNDED LIKE A FIRECRACKER/CHERRY BOMB GO OFF INSIDE THE VEHICLE. WE PULLED OVER AND NOTED THE DAMAGE TO THE SUNROOF. THE INTERIOR CLOTH CEILING WAS LEFT TOTALLY INTACT/UNDAMAGED. | Crash: No Fire: No | 25,022 |
| Sep 2020 | ELECTRICAL SYSTEM | THE VOICE GUIDANCE SYSTEM WAS INOPERATIVE. I BOUGHT IT AS A PRE-CERTIFIED 2019 HIGHLANDER FROM A TOYOTA DEALER WITH 16K MILES. AT THE TIME IT WAS WORKING THE STOPPED WORKING. AFTER 3WKS I FOUND OUT THAT I HAVE TO PUSH THE START BUTTON 2X WITH THE ENGINE OFF TO GET IT TO WORK. TOYOTA HAS KNOW ABOUT THIS FOR 2 YEARS BUT NO ONE INCLUDIJNG SUPPORT TOLD ME ABOUT IT! WILL THERE BE ANY RECALLS? IT IS TOO LATE TO TAKE IT BACK! I WILL HAVE TO DO THIS EACH TIME I USE THIS FEATURE. | Crash: No Fire: No | 16,638 |