Complaint volume
252 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Mazda CX-5 Complaints
252 consumer-submitted complaints on record for the 2019 Mazda CX-5, grouped by component category.
252 Total complaints
7 Crash reports
2 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, unknown or other, electrical system. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 2 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 42 complaints, with an average reported failure mileage of 25,480 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, unknown or other, electrical system?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Mazda CX-5?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Mazda CX-5
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Mazda CX-5 complaints?
7 Crash
2 Fire
4 Injury
0 Fatality
7 Towed
3 Medical attention
What are the most common 2019 Mazda CX-5 complaint categories?
ENGINE 87
UNKNOWN OR OTHER 25
ELECTRICAL SYSTEM 23
POWER TRAIN,ENGINE 14
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 10
VISIBILITY/WIPER 7
POWER TRAIN 6
FUEL SYSTEM, GASOLINE 5
FUEL/PROPULSION SYSTEM 5
AIR BAGS 4
252 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2023 | POWER TRAIN,ENGINE | The 2019 CX-5 has approximately 31086 miles. It was discovered that the cylinder head is cracked and causing the car to leak oil. | Crash: No Fire: No | Unknown |
| Dec 2023 | ENGINE | My engine suddenly started smelling like burning oil. I was due for an oil change and needed it immediately so I went to a quick oil change shop. They told me oil was sprayed all over the engine and I should take it to the dealer. It's been at Napleton Auto Park in Urbana, Illinois for a week and they finally diagnosed a cracked cylinder head. They said it could take up to 2 months to repair and they're checking to see if it's covered by my warranty. | Crash: No Fire: No | Unknown |
| Nov 2023 | POWER TRAIN,ENGINE | My 2019 Mazda CX-5 cylinder head cracked at only 60,000 miles. I noticed my breaks were smoking and stopped driving. I then noticed oil leaking from my engine which had blown into my breaks, causing the smoke. There was no check engine indicator on my dashboard, nor did it indicate that my engine had overheated. There was no indication that there was any issues with the vehicle until i noticed the smoke coming from my brakes. I towed the vehicle to the Captial Mazda Dealership in San Jose, CA. Per Mazda Dealership Repair Estimate: "cylinder head cracked by cylinders 2 and 3". When i asked the dealership service center why this happened, their only response was it was a engine failure and that "over time the cylinder can become warped and crack" and while it that doesn't happen often "it can happen" I asked if there was anything I did that caused this, their only response was "i can check with the technician again". Apparently I did not purchase the "extended warranty" so while the repairs are no fault of my own, I have to pay the $6,000 repair cost. | Crash: No Fire: No | Unknown |
| Nov 2023 | AIR BAGS | My air bag light warning light is constantly blinking and I took it to the dealer ship. I informed the service guy this could be a malfunction due to a recall. He only asked me to pay for an diagnostic for $175.00. I think based on a history dated from 2004-2018 regarding Air bags recalls this is a recall. I contacted Mazda 1-800-222-5500 Option 11/28/2023 @ 10:00 am I reported this to Mazda Vehicle Claim#[XXX] and they are stating it is no recall for that vehicle. I think this is a safety risk for me and Mazda needs to address this at no charge based on the history of several vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2023 | ENGINE | Cracked cylinder head which caused engine to leak oil and smoke | Crash: No Fire: No | Unknown |
| Nov 2023 | POWER TRAIN,ENGINE | Smoke coming out from hood, upon looking at it we found oil leak, took to nearest service shop and found cracks in engine head. Brought car to the dealer ship for further inspection and repairs. | Crash: No Fire: No | Unknown |
| Nov 2023 | FORWARD COLLISION AVOIDANCE | When the system thinks there might be a collision it initiates a hard braking even when there is enough space to avoid a collision. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. A google search revealed multiple people complaining of similar issue. The system brakes too extremely aggressively (drops speed from 30 MPH to 5 or less MPH almost instantly stopping/causing skidding) even at its lowest setting. When I address with Mazda Service Manager he advised "it's supposed to do that" and if I choose to I can manually disable the feature each time I enter the vehicle. Note, I am currently driving a loaner car 2023 Mazda CX-5 and have not experienced the same issue, so it does not seem "it's supposed to do that". I have been driving the loaner for 4 weeks and not once have I experience this issue - the system has never engaged except for once where only the Warning light appeared on the display but the braking did not engage. Whereas my vehicle engages this anti collision braking nearly every day I drive it. This system has almost caused more accidents than it protected me from them. | Crash: No Fire: No | Unknown |
| Oct 2023 | ENGINE | Noticed the smell of burning oil in the cab on 30 mile drive. No warning lamps or other symptoms; vehicle continued to operate normally. After parking and inspecting the engine for the burning smell, noticed oil dripping from underneath engine bay and a pool of motor oil was forming on the ground underneath the vehicle. The next day, vehicle was brought to local Mazda dealer for inspection. They diagnosed the cause and stated the engine needs a cylinder head replacement. Oil leakage was so prolific, if this were to occur during a long distance drive, the engine would have lost all of the oil and stranded motorist - safety concern. Cylinder head failure is a known issue (Mazda TSB [XXX] ) with this engine. This known safety issue should trigger a recall. At minimum, the repair should covered by manufacturer for life of vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Oct 2023 | SEATS | We were at a stop light and we were rear ended by a Lexus SUV. We're assuming she was going 45mph + but we're not too sure yet. I couldn't figure out why myself, the drive of the car that was hit, had such a horrendous neck ache after being hit. I turned around & saw that my headrest had been completely ripped out of the seat itself, providing no support for my head and/or neck on impact. I can't find any information of if this is on purpose, as a safety feature, or if the headrest failed. | Crash: Yes Fire: No Injuries: 2 Towed Medical attention | Unknown |
| Oct 2023 | ENGINE | Cracked cylinder head with oil leaking. There were no warning from my car prior to a diagnostic test. The car has a very strong rubber burning smell and white smoke comes out from the engine part before I took my car back to the Mazda Dealer. From a quick search, the cracked cylinder problem seems widespread with the 2018-2021's Mazda Cx-5. Took the car back to the dealer and dealer replaced the head cylinder and gaskets. There were no warning from the car. | Crash: No Fire: No | Unknown |
| Sep 2023 | UNKNOWN OR OTHER | the infotainment LCD screen has "Ghost Touch" issue. The screen randomly appears to move around as if a ghost is touching the lcd touch screen. After researching online this is a common problem Mazda will not address. | Crash: No Fire: No | Unknown |
| Aug 2023 | AIR BAGS | The contact owns a 2019 Mazda CX-5. The contact stated while driving approximately 65 MPH, the air bags warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the contact was not provided information the diagnostic test results. The vehicle was not repaired. The contact stated that the air bags warning light was no longer illuminated. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000. | Crash: No Fire: No | 38,000 |
| Aug 2023 | ENGINE | 2 weeks ago I noticed an oil leak 2019 cx5 . Riley Mazda of Stamford check and found a cracked on the cylinder head. The cylinder head needs to be replaced cost around $5000. luckily we noticed the leak while car was park. Imagine if the car was on the road. Dangerous things could have happened. Mazda is aware of this situation years ago. A technician Service Bulletin was released by Mazda in 2019/2021 to all dealerships technicians repair guideline and why the cylinder cracks. On the Mazda bulletin it clearly explained a design defect resulting cylinder head cracks. Also Mazda failed to warn cx5 owners about the dangerous situation. On top of everything Mazda refuse to pay the Defect cracked cylinder head that cost around $5000 . I email mazda Numerous times and decline any goodwill repair . Reason is out of warranty. Most Cylinder heads past 200,000 mile mark. Not unless your engine overheats but it not. Mazda should reimburse us owner who paid the repair cost | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE | Smoke started coming from the front end of the car so I brought my car into the Boniface Heirs Mazda dealership for a diagnostic. I was informed by the mechanic that my car has a factory defect and the head of the engine was welded wrong. Apparently this is a known factory defect in the 2018-2019 Mazda CX-5s as I have seen other reports for the same issue. I reached out to Mazda corporate to see if they could help with “after warranty assistance” since this was a manufacturers issue and I do everything to maintain my car properly. They denied any help and do not plan on recalling the part. I had no warning lights just smoke pouring from the font of my car. I do not understand how this is not considered a safety issue. I’m lucky my car didn’t catch on fire. I now have to decide between spending $5000 to fix the engine head or to sell my car and find a new one. | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE | While driving down the road my Mazda CX-5 continues to just stall and the engine light turns on and the safety features turn off. I was driving down a road in town and the engine started stalling as I came to a red light and slowed the engine shut off and I was almost hit from behind. It took several attempts at starting before the car would start. This has now happened for the past 3 days and is happening more and more frequently. I do not have any other means of transportation and after attempting to get the dealership to check due to the recalls on the Mazda CX-5 for fuel pump failure and the mechanic saying it appears the fuel pump is bad the dealership refuses to attempt any repair because the VIN is not listed in the recall at this time. This is a severe safety problem because if it stalls in traffic I will be in an accident as I have no ability to maneuver the vehicle when it stalls to get out of the way of vehicles approaching. If this issue isn't resolved it is going to cause injury to myself or others. People have had to swerve into the path of other vehicles to keep from hitting me when it stalls, which is eventually going to result in harm to others and/or myself and family. | Crash: No Fire: No | Unknown |
| Aug 2023 | ENGINE | purchase a new 2019 cx5 at riley mazda stamford. after 3 years and with 88t miles ,the head gasket cylinder gasket needs a replacement for $4500. while searching i read the same complaints from 2019 cx5 owners about head gasket blownout. a TSB Technician Service Bulletin was release by Mazda in 2019 regarding this issue and another one 2021 with affected vin numbers included , this car is un drivable , oil leaks like water falls and burning smells along w it | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE | Crack in Cylinder Head at only 67,000 miles, leaking fuel into exhaust system, causing smoke while driving. Multiple shops consistently mentioned seeing this problem with this year, make and model. Due to 60k powertrain warranty, no fixes are being covered by Mazda | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM | The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE | After noticing a burning oil smell following an oil change, I brought my 2019 Mazda CX-5 Touring (42,000 miles) back to the Mazda dealership assuming an issue with the fuel filter. There were no warning lights/messages associated with the smell. The Mazda dealership inspected the vehicle and indicated the leaking oil was due to a cracked cylinder head, which was known issue covered under Mazda's warranty. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE | Vehicle warning system notified operator of engine overheating. Operator took vehicle to repair shop where mechanic identified a cracked cylinder head. Mechanic mentioned no reason crack should have occurred, potential manufacturer defect with forged aluminum casing. | Crash: No Fire: No | Unknown |
| Jul 2023 | AIR BAGS | Wife was 30 weeks pregnant when airbag fault displayed. Was in fact a defective driver side airbag. | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | The computer monitor on the vehicle seems to have a mind of its own. After talking with the service rep they actually have a name for it because it is happening to many owners "Ghost Touching. The car tends to call people on your contact list automatically, change radio stations, move from settings all on its own. I feel it is dangerous because it will all of a sudden call someone and then you are trying to stop it and it does not disconnect and your focus is now taken off of the road and driving. Even if you try to turn the monitor off it turns on by itself. I was told there is no way to disconnect it and I would have to pay to have it fixed on a car that is only a couple years old. They know this is happening quite a bit, Mazda corporate would not do anything and I think it should be a recall issue before someone gets in an accident. This happens many times in one driving day. | Crash: No Fire: No | Unknown |
| Jul 2023 | VISIBILITY/WIPER | On my Mazda CX-5, the auto-folding side mirrors began failing to open fully, resulting in poor visibility. It is possible that the mirrors may become fully folded and unable to open resulting in compromised awareness when driving. It is not possible to force the mirrors open without risking damage to the internal mechanism and no guarantee the mirrors would stay open. This seems to be related to Bulletin No.: 09-011/20, however service centers are declining to fix this outside of warranty. There are numerous cases of this happening documented on Mazda forums and online groups, and the service associate admitted to me that just the day before someone had come in for an identical problem, but the owner declined to pay for a nearly $2000 fix. | Crash: No Fire: No | Unknown |
| Jun 2023 | VISIBILITY/WIPER | Windshield cracks too easy on 2019 Mazda CX-5. The car is 2019 and has already had 7 separate incidents (Crack and or Chip). Mazda knows of the problem and there are many Mazda customers that have reported problems with the integrity of the windshield. It's very concerning because it could be a safety issue if the windshield cracks so easy especially with all the objects and debris on the road that bigger vehicles like trucks kick up. I don't feel safe. | Crash: No Fire: No | Unknown |
| Jun 2023 | ENGINE | Oil light came on. Cracked cylinder head causing oil to leak in rear of engine onto exhaust system. This gives off burnt oil smell into vehicle passenger area. Concerned this could cause fire. Vehicle was taken back to dealer where it was found to be leaking. Dealer stated will order new cylinder head but does not know when it will be in. dealer stated drive vehicle until part comes in. | Crash: No Fire: No | Unknown |