Complaint volume
842 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Honda Pilot Complaints
842 consumer-submitted complaints on record for the 2019 Honda Pilot, grouped by component category.
842 Total complaints
13 Crash reports
5 Fire reports
11 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, electrical system, fuel system, gasoline. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 5 fire reports, 11 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 185 complaints, with an average reported failure mileage of 33,864 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, electrical system, fuel system, gasoline?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Honda Pilot?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Honda Pilot
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Honda Pilot complaints?
13 Crash
5 Fire
11 Injury
0 Fatality
19 Towed
8 Medical attention
What are the most common 2019 Honda Pilot complaint categories?
ENGINE 90
ELECTRICAL SYSTEM 87
FUEL SYSTEM, GASOLINE 70
UNKNOWN OR OTHER 70
FUEL/PROPULSION SYSTEM 61
POWER TRAIN 39
ELECTRICAL SYSTEM,ENGINE 37
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 30
FORWARD COLLISION AVOIDANCE 25
BACK OVER PREVENTION 21
842 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2019 | ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE | TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER SIDE BRAKE SENSOR ACTIVATED AND SOUNDED A WARNING BEEPING. ERRONEOUSLY, WHICH SIGNALED THE CONTACT TO BRAKE. IN ADDITION, THE BRAKE SENOR WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAS NOT NOTIFIFED. THE FAILURE MILEAGE WAS 110,000. THIS HAS OCCURRED SINCE I PURCHASED THE CAR. *BF DEALER HAS BEEN NOTIFIED. THE SALES REP TOLD ME THAT OTHER PEOPLE ARE REPORTING THIS ISSUE TOO AND THAT THERE WILL PROBABLY BE AN UPDATE TO THE CAR'S SOFTWARE AT SOME PAINT IN THE FUTURE. *JB | Crash: No Fire: No | 110,000 |
| May 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | "TAKATA RECALL' CRACKING NOISE THROUGHOUT VEHICLE STARTED A MONTH INTO OWNING THE CAR. SLOWLY THE SYSTEM STARTED TO FAIL PHONE WOULD WORK RADIO WOULDN'T WORK SCREENS WOULD GO OFF AND ON AND FINALLY THE SCREEN WENT BLACK AND NEVER RECOVERED. THEY PUT NEW DRIVER INTERFACE INSTRUMENTAL PANEL AND IT STILL DIDN'T WORK SO HONDA CHANGED THE WIRING HARNESSES INFLOWTAINMENT SYSTEM. IT NOW BACK IN THE SERVICE BC STILL NOT WORKING. VEHICLE IN MOTION. DOESN'T MATTER IF IT MOVING GOING FAST OR SLOW. | Crash: No Fire: No | Unknown |
| May 2019 | SERVICE BRAKES | STARTED SEEING THIS PROBLEM FROM DAY 1. THIS IS A SAFETY ISSUE AND IT'S AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO PRESS ON THE BRAKES REALLY HARD TO GET ANY KIND OF DECENT STOPPING. SEEMS LIKE THE BRAKE CYLINDER HAS NO PRESSURE OR LEAKING. BRAKES ARE TOO SOFT AND THE PEDAL GOES ALL THE WAY TO THE FLOOR TO GET ANY DECENT BRAKING. EVEN AT THE STOP LIGHTS, YOU HAVE TO KEEP A VERY HIGH PRESSURE ON THE BRAKE PEDAL TO MAKE SURE THE CAR DOESN'T START MOVING AND SLAM INTO THE CAR IN FRONT OF YOU. BECAUSE YOU HAVE TO CONSTANTLY APPLY A HIGH PRESSURE, I'VE DEVELOPED SCIATICA NERVE PAIN IN MY RIGHT LEG. I'VE SHOWN THIS TO THE LOCAL DEALERSHIP BUT THE USUAL ANSWER IS THIS IS HOW IT IS. I HAVE A HONDA CIVIC BUT THE BRAKES ARE PROPERLY TIGHTENED ON IT AND I'VE DRIVEN 10 HOURS WITHOUT ANY FATIGUE TO MY SCIATICA, BUT ON THIS CAR, 30 MINUTES DRIVING STARTS AGGRAVATING MY SCIATICA NERVE. HONDA .... PLEASE FIX THIS BEFORE IT GET OUT OF HAND. IT WILL NOT GET ANY BETTER. | Crash: No Fire: No | 100 |
| May 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | AT ABOUT 300 MILES ENTIRE DISPLAY DOES NOT WORK ON COLD START AND THROUGHOUT THE DAY. SCREEN FLASHES BLUE AND THEN ACTIVATES, HOWEVER DOES NOT REMAIN ON. NO REAR VIEW CAMERA, NAVIGATION, OR OTHER APPS AVAILABLE TO THE DRIVER. SCREEN FLASHES WHILE DRIVING WHICH IS A SAFETY ISSUE AND DISTRACTION. REAR VIEW CAMERA NON-OPERATION IS ALSO A SAFETY ISSUE SINCE UNABLE TO VIEW CHILDREN AS THEY CROSS BEHIND THE VEHICLE. | Crash: No Fire: No | 300 |
| Apr 2019 | ELECTRICAL SYSTEM | 8 DAYS AFTER PURCHASE AND LESS THAN 200 MILES, THE REAR ENTERTAINMENT SCREEN STOPPED WORKING. THE DEALER KEPT THE VEHICLE FOR 7 DAYS AND REPLACED THE RES SCREEN. WHEN THE VEHICLE WAS RETURNED TO US, THE RES SCREEN IMMEDIATELY FAILED TO TURN ON. THIS IS A KNOWN ISSUE RELATED TO THE INFOTAINMENT SYSTEM AND THERE IS AN OPEN CLASS ACTION LAWSUIT. HONDA IS AWARE OF THE ISSUE AND HAS NO FIX, YET THEY ARE STILL SELLING DEFECTIVE VEHICLES. | Crash: No Fire: No | 150 |
| Apr 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER | WHEN DRIVING THE CAR, THE INSTRUMENT PANEL (INCLUDING THE SPEEDOMETER) WILL SHUT OFF FOR APPROXIMATELY 2 MINUTES, AND THE REBOOT. THIS RESULT IN THE INABILITY TO TELL EXACTLY HOW FAST THE VEHICLE IS MOVING. THIS WILL OCCUR UNDER MULTIPLE CONDITIONS WHILE THE CAR IS IN DRIVE, AND IS NOT DEPENDENT ON THE TYPE OF ROAD BEING DRIVEN ON. ADDITIONALLY, THE CENTER CONSOLE INFOTAINMENT SCREEN, WHICH ALSO SERVES AS THE SCREEN FOR THE BACK UP CAMERA WILL SHUT OFF, FOR VARYING AMOUNTS OF TIME, RENDERING THE ABILITY TO SEE/USE THE BACK UP CAMERA USELESS. I HAVE ENCOUNTERED, ON NUMEROUS OCCASIONS, BOTH SYSTEMS SHUTTING OFF AT THE SAME TIME, WHILE THE CAR IS IN DRIVE OR REVERSE, LEAVING ME WITH THE UNABLE TO SAFELY GAUGE HOW I AM OPERATING THE VEHICLE. | Crash: No Fire: No | 1,500 |
| Apr 2019 | SERVICE BRAKES | WHEN THE BRAKES ARE NEEDED SUDDENLY THE BRAKE PEDAL TRAVEL IS TO EXCESSIVE. THE BRAKES ARE SLOW TO RESPOND AS IF THEY ARE NOT WORKING AND THEN THEY GRAB SUDDENLY WITH THE BRAKE PEDAL ALMOST TO THE FLOOR. THIS IS VERY UNNERVING AS YOU THINK YOU ARE LOOSING CONTROL OF THE CAR. NORMALLY I HAVE TO TAP THE BRAKE PEDAL LET OFF AND GET BACK ON THE BRAKE PEDAL QUICKLY FOR THE BRAKES TO RESPOND NORMALLY OR HAVE A GOOD BRAKE PEDAL FEEL. I AM GETTING TIRED OF DOING THIS EVERY TIME TO STOP THE VEHICLE. HONDA CANNOT BE SERIOUS THAT THIS IS NORMAL. THIS IS AN ACCIDENT WAITING TO HAPPEN. | Crash: No Fire: No | 4,000 |
| Mar 2019 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | RECURRENT PROBLEM. STARTED WHEN VEHICLE WAS 2 MONTHS OLD. TAKEN CAR TO DEALER SERVICE DEPARTMENT. NO SOLUTION. WHEN IN MOTION (HIGHWAYS, CITY ROADS) SPEAKERS MAKE A SPARKLING SOUND FOLLOWED BY THE ENTERTAINMENT SCREEN ( NAVIGATION, HANDHELD PHONE, REAR VISION...) AND THE ODOMETER SCREEN (SPEED DISPLAY, ALL THE SIGNALS) BECAME DEAD. IT COULD LAST FEW SECONDS AND REBOOT BACK OR UP TO 30 MINUTES. IN A 15 MILE JOURNEY , COULD HAPPEN AROUND 15 TIMES. SO THE DANGEROUS SITUATION IS THAT I AM DRIVING WITH NO IDEA HOW MUCH SPEED I AM GOING, I AM NOT ABLE TO USE MY HANDHELD PHONE (ALSO VERY IMPORTANT TO ME AS A BUSY DOCTOR TRYING TO ANSWER EMERGENCY CALLS), NO NAVIGATION SYSTEM AVAILABLE, THE REAR VISION CAMERA BECOMES USELESS WITH A BLANK SCREEN... I LEARNT FROM THE INTERNET THAT THIS IS AN ONGOING PROBLEM AND NO SOLUTION HAVE BEEN FOUND. PROBLEM HAPPENS IN MOTION AND ALSO OR WHEN CAR IS PARKED. MY CAR IS 4 MONTHS OLD AND HAS SPENT SEVERAL DAYS AT THE DEALER SERVICE DEPARTMENT AND AT THE LAST VISIT I WAS GIVEN A REPORT IN WHICH STATES THAT HONDA IS STUDYING A NEW SOFTWARE UPDATE. I DON'T WANT RISK MY FAMILY OR OTHERS LIFE'S SO WAITING IS NOT AN OPTION. THIS IS NOT JUST ONE INCIDENT , IT KEEPS RECURRING WE BOUGHT THE CAR BRAND NEW FROM THE HONDA DEALER IN NOVEMBER 2018. I HAVE VIDEOS TO PROVIDE PROOF (CAN NOT ATTACH THEM) | Crash: No Fire: No | 6,000 |
| Mar 2019 | ENGINE | I PURCHASED A NEW 2019 HONDA PILOT EX-L IN DECEMBER, 2018. I WAS RECENTLY EXITING AN OFF RAMP FROM AN INTERSTATE AND WHEN I PRESSED THE ACCELERATOR TO MERGE INTO TRAFFIC THE VEHICLE HESITATED SIGNIFICANTLY AND THE CHECK ENGINE LIGHT STARTED FLASHING. I THEN CONTINUED A FEW MILES WHICH I HAD REMAINING TO MY HOUSE AND THE VEHICLE WOULD ACCELERATE VERY POORLY AND THE ENGINE WOULD SHAKE UNDER ACCELERATION. THE MANUAL STATES THAT A FLASHING LIGHT IS AN ENGINE MISFIRE. I STARTED THE VEHICLE ON MONDAY MORNING TO TAKE IT TO THE LOCAL HONDA DEALER AND IT DROVE NORMALLY DOWN TO THE DEALER. AFTER CHECKING THE ENGINE COMPUTER THEY COULD FIND NO FAULT CODES FOR THE CHECK ENGINE LIGHT FLASHING THE DAY BEFORE. THEY GAVE ME BACK THE VEHICLE AND SAID THERE WAS NOTHING THEY COULD DO AT THIS TIME. I FEEL THAT THIS IS A VERY SERIOUS PROBLEM AND IT APPEARS THAT A FEW OTHER COMPLAINTS HAVE BEEN FILED FOR THIS SAME ISSUE. HAVING A VEHICLE THAT LOSES A SIGNIFICANT AMOUNT OF POWER CAN BE A SERIOUS SAFETY ISSUE AND I HIGHLY SUGGEST THAT HONDA LOOK INTO THIS MATTER CAREFULLY. THIS SHOULD NOT HAPPEN TO A BRAND NEW VEHICLE WITH 2,200 MILES OR ANY VEHICLE FOR THAT MATTER. | Crash: No Fire: No | 2,200 |
| Feb 2019 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT 'APPLY BRAKES' ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE BRAKES DID NOT NEED TO BE APPLIED. ALSO, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. NALLEY HONDA BRUNSWICK (178 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 267-7000) WAS NOTIFIED AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOT DRIVING THE VEHICLE DUE TO THE RANDOM BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT CONSUMER STATED BOTH DEALERS COULD NOT FIND ANYTHING WRONG.*JB | Crash: No Fire: No Towed | 3,300 |
| Feb 2019 | VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE | THIS HAPPENED TO ME TWICE. SEEMS TO BE WHEN USING CRUISE CONTROL FOR OVER 1.25 HRS. WHEN YOU PRESS THE CANCEL BUTTON ON THE STEERING WHEEL TO CANCEL THE SET CRUISE CONTROL, THE CARS "CHECK ENGINE" LIGHT STARTS FLASHING. THE ENGINE WILL CONTINUE RUNNING BUT THERE IS LITTLE TO NO POWER WHEN STEPPING ON THE ACCELERATOR. DRIVER MUST PULL OVER, TURN OFF CAR AND THEN RESTART. THIS IS INCREDIBLY DANGEROUS AT HIGH SPEEDS OR CROSSING OVER ONCOMING TRAFFIC! I BROUGHT THE HONDA PILOT BACK TO THE DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT BOTH HE AND THE DISTRICT REP. HAD THE SAME THING HAPPEN TO THEM LAST MONTH WITH THEIR 2019 HONDA PILOT. NEITHER OF THEM HAD ANY ADVICE FOR ME. BUT THEY WERE NOTABLY QUITE WORRIED ABOUT THE POSSIBILITIES OF THIS AND IMMEDIATELY ASKED TO HOOK A COMPUTER UP TO MY CAR TO TRY TO FIND AN ERROR CODE. THEY FOUND NONE! AGAIN, INCREDIBLY DANGEROUS!!! APPARENTLY THE HONDA ENGINEERS AREN'T AWARE OF WHY THIS IS HAPPENING! I WAS TOLD TO "JUST KEEP DRIVING IT" WE CAN'T HAVE THE ONLY THREE 2019 HONDA PILOTS THAT ARE DOING THIS...... I FEAR SOMEONE WILL GET INJURED. | Crash: No Fire: No | 3,000 |
| Jan 2019 | STRUCTURE | OWNER'S MANUAL STATES THAT MOTION OF THE POWER TAILGATE CAN BE STOPPED BY PRESSING ANY TAILGATE BUTTON. "IF YOU PRESS THE BUTTON AGAIN WHILE THE POWER TAILGATE IS MOVING, IT WILL STOP." (PAGES FROM MANUAL ATTACHED AS PDF.) DEALER ALSO TOLD ME THIS. THIS IS A LIE. THE TAILGATE DOES NOT STOP UNTIL IT REACHES THE FULL UPWARD POSITION, OR UNTIL ITS UPWARD MOTION HITS AN OBSTACLE (E.G. GARAGE DOOR) AND REVERSES DIRECTION. HONDA LIED. AFTER COMPLAINING TO DEALER, I WAS INFORMED THIS IMPORTANT SAFETY FEATURE WAS REMOVED FROM THE 2019 PILOT; YET IT IS IN THE MANUAL MULTILE TIMES ON MULTIPLE PAGES. CONSEQUENTLY, THE VEHICLE IS USELESS TO ME; I CANNOT USE THE POWER TAILGATE WHILE THE VEHICLE IS PARKED IN MY GARAGE. I WANT HONDA TO BUY BACK THE VEHICLE FROM ME OR ISSUE A FIRMWARE UPDATE THAT RESTORES THIS SAFETY FEATURE. | Crash: No Fire: No | 500 |
| Jan 2019 | ELECTRICAL SYSTEM | WHILE DRIVING, BOTH HIGHWAY AND AROUND TOWN, LOUD CRACKLING WOULD OCCUR THROUGH THE SPEAKERS. THEN BOTH THE NAVIGATION SCREEN AND/OR THE SPEEDOMETER SCREEN WOULD GO COMPLETELY BLACK. THE MESSAGE "NETWORK CONNECTION LOST" WOULD SOMETIMES APPEAR. ALL BLUETOOTH CONNECTIVITY AND SPEAKER USAGE WAS LOST. THIS OCCURS ALMOST EVERY DAY WHILE COMMUTING. CAR HAS BEEN BROUGHT TO HONDA SERVICE TWICE FOR REPAIRS. | Crash: No Fire: No | 2,500 |
| Jan 2019 | SERVICE BRAKES | BRAKES ARE EXTREMELY SLOW TO REACT AND VERY MUSHEY WHEN THEY DO. HOLDING THE BRKE PEDEL HARD TAKES THE PEDAL TO THE FLOOR. WHEN SERVICE REP WAS ASKED TO ADJUST, THEY STATED, ALL PILOTS ARE LIKE THIS. THIS IS AN ACCIDENT WATING TO HPEN. | Crash: No Fire: No | Unknown |
| Jan 2019 | EXTERIOR LIGHTING | THE VEHICLE WAS ADVERTISED WITH 'LED' LOW BEAM LIGHTS. IT HAS HALOGEN. | Crash: No Fire: No | 115 |
| Jan 2019 | ENGINE | TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED AND THE CHECK ENGINE, HILL START ASSIST, TRAILER STABILITY ASSIST, POWER STEERING, LANE DEPARTURE LITIGATION, BLIND SPOT, TRANSMISSION, AND EMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIRST TEXAS HONDA (3400 STECK AVE, AUSTIN, TX 78757, 512-220-1121) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09223186. THE FAILURE MILEAGE WAS APPROXIMATELY 100. | Crash: No Fire: No | 100 |
| Oct 2018 | EXTERIOR LIGHTING | THE HEADLIGHTS ARE TOTALLY INADEQUATE. LOW BEAMS ILLUMINATE ROAD ONLY DIRECTLY IN FRONT OF VEHICLE AND NOT ENOUGH FURTHER DOWN THE ROAD CAUSING AN UNSAFE CONDITION OF “OVER DRIVING” THE HEADLIGHTS. | Crash: No Fire: No | 50 |