Complaint volume
279 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Explorer Complaints
279 consumer-submitted complaints on record for the 2019 Ford Explorer, grouped by component category.
279 Total complaints
2 Crash reports
0 Fire reports
5 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 2 crash reports, 0 fire reports, 5 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 109 complaints, with an average reported failure mileage of 54,748 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Explorer complaints?
2 Crash
0 Fire
5 Injury
0 Fatality
9 Towed
2 Medical attention
What are the most common 2019 Ford Explorer complaint categories?
STRUCTURE 131
UNKNOWN OR OTHER 31
POWER TRAIN 30
ELECTRICAL SYSTEM 12
ENGINE 8
FUEL/PROPULSION SYSTEM 7
SUSPENSION 7
ENGINE AND ENGINE COOLING 4
STRUCTURE,UNKNOWN OR OTHER 4
VISIBILITY 4
279 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2021 | STRUCTURE | I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands. | Crash: No Fire: No | Unknown |
| Mar 2021 | ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2019 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HORN FAILED TO WORK WHEN DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,600. | Crash: No Fire: No | 45,600 |
| Dec 2020 | UNKNOWN OR OTHER | LAST 2 TIMES I HAVE DRIVE THE VEHICLE MORE THAN SEVERAL HOURS, A BURNT ODD SMELL HAS COME FROM THE ENGINE HOWEVER THERE HAVE BEEN NO CHECK ENGINE LIGHTS, ONLY AN ODOR OR CHALKY BURNT SMELL. I HAVE 3 YOUNG KIDS AND THEY SMELLED IT AS WELL. IT HASNT HAPPEND ON SHORT TRIPS I NOTICED AFTER LONGER TRIPS OF DRIVING | Crash: No Fire: No | Unknown |
| Dec 2020 | UNKNOWN OR OTHER,ENGINE | VERY LOUD NOISE FROM THE ENGINE WAS TOLD IT WAS THE SUPERCHARGER BUT IT SOUNDS LIKE A CONSTANT CLICKING. WE TOOK IT BACK AND DEALERSHIP TOLD US IT WAS FIXED. STILL MAKES A LOUD CLICKING WHEN DRIVING , MORE SO WHEN ACCELERATING. CALLED DEALERSHIP, THEY SAID THEY FIXED IT. TO US ITS STILL DOESNT SOUND LIKE A 2019 VEHICLE SHOULD | Crash: No Fire: No | 41,000 |
| Dec 2020 | ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER | ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE | Crash: No Fire: No | 7,083 |
| Oct 2020 | ELECTRICAL SYSTEM | 2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN BEING MUFFLED. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INSTALLED WITH A HIGH PITCHED HORN.*JS | Crash: No Fire: No | Unknown |
| Sep 2020 | ENGINE | MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS. | Crash: No Fire: No | 25,000 |
| Aug 2020 | UNKNOWN OR OTHER | CARBON MONOXIDE SMELL IN THE CAR WHEN DRIVING, WE TOOK THE VEHICLE IN TO THE FORD DEALERSHIP WHERE WE BOUGHT THE CAR, ON SEVERAL OCCASIONS, AND THEY TELL US THEY CAN NOT FIND A SMELL, OF A PROBLEM, SO WE HAVE JUST HAD TO LIVE WITH THE HORRID SMELL, WITH A NEW BABY AND ANOTHER SMALL CHILD RIDING INSIDE. VERY UNSAFE IN MY OPINION. WE ALSO NOTED THAT THE HORN IS VERY QUIET. ONLY HORN WAS INSTALLED IN THE 2019 FORD EXPLORER, AS OPPOSED TO THE PREVIOUS YEAR VEHICLES, THEY HAD 2 HORNS INSTALLED. | Crash: No Fire: No | Unknown |
| Aug 2020 | SEATS | FORD RECALL 19C07- { APPLIES TO VEHICLES EQUIPPED WITH ONE OR MORE MECHANICAL FRONT SEATS- POTENTIAL LACK OF SEAT RESTRAINT IN THE EVENT OF A CRASH}. I RECEIVED THIS NOTICE BY MAIL AND MADE AN APPOINTMENT FOR MY 2019 FORD EXPLORER AT 'GARY YEOMANS FORD PALM BAY' ZIP-32907. THEY DID NOT REPAIR THIS RECALL. I TOOK MY VEHICLE IN ON 07/27/20. MY REPAIR ORDER STATES THEIR TECH #5534 FOUND: "THIS VEHICLE DOES NOT HAVE ONE OR MORE MECHANICALLY ADJUSTABLE FRONT SEATS. BOTH SEATS IN THIS VEHICLE ARE ELECTRONICALLY CONTROLLED". THE VIN SAYS THEY BOTH ARE POWER-WHICH I QUESTIONED AT THE TIME OF PURCHASE-AT THIS SAME DEALERSHIP. I WAITED 3 FULL DAYS FOR MY VEHICLE TO BE REPAIRED WITHOUT A LOANER VEHICLE-WHILE THIS TECH WAS TOO LAZY TO WALK FROM THE DRIVER SEAT TO THE PASSENGER SEAT TO INSPECT THAT IT WASN'T A POWER SEAT. I ALSO REQUESTED THE 2ND ROW PASSENGER SEAT BE REPAIRED OR REPLACED. IT CONTINUES TO GET STUCK AND WON'T FOLD UP OR CLICK INTO PLACE IN THE UPRIGHT POSITION. TWICE IT HAS JOLTED FORWARD IN THE OPEN POSITION UPON BRAKING, WHILE DRIVING ON THE HIGHWAY, HITTING THE FRONT PASSENGER SEAT. ONE OF THESE TIMES MY GRANDDAUGHTER WAS SITTING IN THIS SEAT - I CAN ONLY THANK GOD SHE WASN'T A TODDLER. FOR THIS REASON MY PASSENGERS CANNOT SIT IT IN IT - IT VERY WELL COULD KILL THEM. THIS SAME TECHNICIAN STATES ON MY REPAIR ORDER: "VERIFIED THAT THE REAR SECOND ROW SEATS FOLD UP AND DOWN AND OPERATE PROPERLY". I HAVE BEEN GRILLED ABOUT GIVING A FIVE STAR REVIEW | Crash: No Fire: No | 13,000 |
| May 2020 | UNKNOWN OR OTHER | FOR THIS MODEL YEAR FORD EQUIPPED THE EXPLORER WITH A SINGLE-TONE HORN. THE VOLUME IS VERY LOW AND SOUNDS LIKE A TOY HORN. I DO NOT HAVE ANY CONFIDENCE THAT THIS HORN WILL HELP ME IN A DANGEROUS SITUATION. *TR | Crash: No Fire: No | 100 |
| May 2020 | WHEELS | I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR | Crash: No Fire: No | 9,000 |
| May 2020 | STRUCTURE | ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR | Crash: No Fire: No | 25,000 |
| Mar 2020 | STRUCTURE | ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE. | Crash: No Fire: No | 12,000 |
| Feb 2020 | UNKNOWN OR OTHER | I HAVE HAD THE CAR IN TO THE DEALER TWICE NOW FOR CARBON MONOXIDE ENTERING THE PASSENGER COMPARTMENT. I HAVE HAD A CARBON MONOXIDE DETECTOR THAT I PURCHASED FROM A RETAILER THAT SHOWS ELEVATED LEVELS ABOVE 60 PARTS PER MILLION WITHIN THE PASSENGER COMPARTMENT MY FAMILY HAS BEEN EXPERIENCING NEUROLOGICAL SYMPTOMS RELATED TO THE CO EXPOSURE | Crash: No Fire: No | 10,000 |
| Jan 2020 | UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | NOTICED SEVERE EXHAUST SMELL WHEN DEFROST IS ON WHILE DRIVING, AND MORE MODERATELY WHEN THE RECIRCULATED AIR IS ON. LOOKED UP THE ISSUE ONLINE AND FOUND THAT OUR 2019 FORD EXPLORER IS EXPERIENCING THE SAME ISSUES THAT CAUSED A SOFT RECALL FROM FORD FOR THEIR 2011-2017 MODELS. TOOK IT TO LOCAL FORD SERVICE CENTER, BUT THEY COULD NOT REPLICATE THE ISSUE. HOWEVER, THE TECH AT FORD SERVICE CALLED THEIR HOTLINE, WHO STATED "REAR AIR VENTS WERE LOOSE CAUSING THIS CONCERN". FOLLOWING THIS CALL, FORD SERVICE CENTER DID THE FOLLOWING (ALL QUOTES ARE FROM SERVICE INVOICE): "REMOVED REAR BUMPER COVER AND INSPECT[ED] AIR EXTRACTORS. INSPECTION FOUND BOTH EXTRACTORS WERE NOT CONNECTED ON THE LEFT REAR CORNER OF BOTH SIDES, LIKE THEY ARE BROKEN WILL NOT PROPERLY SEAT. INSPECTION ALSO FOUND LIFTGATE DRAIN VALVE WAS MISSING AND LR TAILLAMP GROMET WAS NOT SEATED TO THE BODY. REPLACED BOTH EXTRACTORS AND DRAIN VALVE, RESEATED LR TAILLAMP BODY PLUG, REINSTALLED REAR BUMPER AND TEST DROVE." WE HAVE NOT NOTICED THE EXHAUST SMELL SINCE THE FIX ONE WEEK AGO. I AM REPORTING THIS SO THAT NHTSA AND ANYONE READING THIS KNOWS THAT THE FORD EXHAUST ISSUES THAT CAUSED SO MANY PROBLEMS ARE STILL ONGOING THROUGH THE 2019 MODEL, AND ALSO SO THAT CONSUMERS WHO HAVE THIS MODEL KNOW EXACTLY WHAT TO TELL THEIR LOCAL FORD SERVICE CENTERS TO DO TO FIX IT. | Crash: No Fire: No | 10,000 |
| Jan 2020 | UNKNOWN OR OTHER | BACK UP CAMERA DOESN'T WORK ESPECIALLY NOT IN COLD. I CAN JUST START THE VEHICLE AND THE CAMERA WON'T WORK ONCE BUT IT HAS NOW BECOME AN ALL DAY THING | Crash: No Fire: No | 4,533 |
| Nov 2019 | ELECTRICAL SYSTEM | THIS CAR WILL NOT START AFTER BEING TURNED OFF AND LEFT FOR CERTAIN TIME. THE CAR CRANKS BUT WILL NOT START. THE BATTERY HAS BEEN CHECKED AND IS FUNCTIONING. THE CAR WAS TAKEN TO FORD DEALER AND FOUND THE GAS MODULE BAD. AFTER 4 MONTHS THE ISSUE HAS OCCURRED AND THE CAR WILL NOT START. | Crash: No Fire: No | 19,000 |
| Oct 2019 | UNKNOWN OR OTHER | JUST RECENTLY PURCHASED A 2019 FORD EXPLORER LIMITED. WHILE DRIVING ON THE FREEWAY AND ALMOST NEARLY BEING SIDE SWIPED BY A BIG RIG WHO APPARENTLY DID NOT SEE ME OR HEAR MY HORN. I THEN PULLED OVER NEAREST EXIT AND PRESSED MY HORN TO HEAR THAT IT WAS LOW SOUNDING. I THOUGHT MAYBE IT WAS DEFECTIVE OR A RECALL ON HORNS. I SEARCHED ONLINE TO FIND OUT THAT FORD HAS ONLY INSTALLED 1 HORN FOR THIS YEAR MODEL. NOT SURE IF ITS TO BE CHEAP OR BY MISTAKE, BUT I HAVE READ MANY REVIEWS THAT THERE'S ONLY 1 HORN INSTALLED WHEN ALL PREVIOUS YEARS HAVE 2 HORNS INSTALLED. THERE ALSO HAS BEEN VIDEOS MADE ON YOUTUBE REGARDING CONCERNS OF THESE 2019 FORD EXPLORERS. I TRULY BELIEVE THIS IS A BIG SAFETY ISSUE. | Crash: No Fire: No | 320 |
| Sep 2019 | STRUCTURE,UNKNOWN OR OTHER | REAR HATCH ELECTRIC OPENING/CLOSING MECHANISM FAILED - HATCH CAME DOWN A STRUCK THE HEAD OF A PERSON CAUSING AN INJURY. ALSO BECAUSE THE HATCH WOULDN'T CLOSE PROPERLY EXHAUST ENTERED THE VEHICLE WHEN BEING DRIVEN. | Crash: No Fire: No Injuries: 1 | 15 |
| Sep 2019 | TIRES | TL* THE CONTACT OWNS A 2019 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS 105H TIRES, SIZE: 255/50/R20. THE CONTACT STATED THAT THE ORIGINAL FRONT PASSENGER SIDE TIRE HAD TO BE REPLACED BECAUSE THE TIRE PRESSURE WAS CONSISTENTLY DUE TO A THREE INCH CUT APPROXIMATELY TWO INCHES FROM THE RIM. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) TRIED TO SELL THE CONTACT A NEW TIRE AFTER INFORMING HIM THAT THE TIRE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WENT TO A TIRE SHOP FOR A SECOND OPINION AND WAS INFORMED THAT THERE WAS A DEFECT WITH THE TIRE. THE TIRE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE FAILURE MILEAGE WAS 2,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN. | Crash: No Fire: No | 2,000 |
| Sep 2019 | SERVICE BRAKES | THE BRAKE PEDAL IS NOT READILY ACCESSIBLE DUE TO CLEARANCE UNDER THE DASH. MY SIZE 12 FEET WILL NOT REACH THE PEDAL QUICKLY ENOUGH IN AN EMERGENCY. | Crash: No Fire: No | 2,500 |
| Sep 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | 2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN NOT BEING LOUD ENOUGH TO BE HEARD AT ANY SAFE DISTANCE. *LD *JS | Crash: No Fire: No | Unknown |
| Aug 2019 | SUSPENSION | VEHICLE WAS BEING DRIVEN STRAIGHT ON RESIDENTIAL 2 LANE STREET. HEARD A LOUD BREAK/ LOSS OF DRIVING CONTROL OF VEHICLE WHICH PULLED FORCEFULLY TO THE RIGHT. VEHICLE SCRAPED OFF CURB THEN BACK INTO ONCOMING TRAFFIC AND COMING TO STOPPED. HAD LOST ALL POWER TO STEERING AND OPERABILITY OF VEHICLE. PUT HAZARDS ON TO AVOID ACCIDENT EXAMINED DAMAGE TO RIGHT FRONT PASS SIDE TIRE. APPEARED THAT STABILIZER ARM, SNAPPED, BALL JOINT DISCONNECTED. RIM WAS NOT BENT OR DAMAGED OTHER THAN SCRAPE TO CURB AND TIRE WAS FULLY INFLATED. PRIOR TO MALFUNCTION DRIVER DID NOT HIT ANY OBSTRUCTION, DEBRIS OR POTHOLES ON ROAD. NO DAMAGE TO BODY OF VEHICLE. | Crash: No Fire: No | 6,900 |
| Jul 2019 | ENGINE,FUEL/PROPULSION SYSTEM | BURNING SMELL (PRESUMABLY EXHAUST FUMES) ARE LEAKING INTO CABIN WHILE DRIVING. HAPPENS MORE OFTEN UPON HARD ACCELERATION AND WITH AIR CONDITIONING ON IN AIR RECYCLE MODE. | Crash: No Fire: No | 700 |
| Jul 2019 | UNKNOWN OR OTHER | THE 2019 FORD EXPLORER IS DELIVERED NEW WITH ONE INADEQUATE HORN. ALL OTHER MODEL YEARS HAVE TWO HORNS AND ARE WHAT YOU EXPECT FROM A HORN. THIS IS A DANGEROUS SITUATION, THE HORN IS SO LOW I COULD NOT SCARE A SQUIRREL. FORD MOTOR COMPANY SAID THEY CANNOT UPGRADE. THE FORD DEALER SAID THEY CANNOT UPGRADE WITHOUT EFFECTING THE WARRANTY. | Crash: No Fire: No | 3,000 |