Complaint volume
536 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2019 Ford Escape Complaints
536 consumer-submitted complaints on record for the 2019 Ford Escape, grouped by component category.
536 Total complaints
24 Crash reports
3 Fire reports
20 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, power train, engine and engine cooling. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 24 crash reports, 3 fire reports, 20 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 220 complaints, with an average reported failure mileage of 61,590 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, power train, engine and engine cooling?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2019 Ford Escape?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2019 Ford Escape
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2019 Ford Escape complaints?
24 Crash
3 Fire
20 Injury
0 Fatality
58 Towed
17 Medical attention
What are the most common 2019 Ford Escape complaint categories?
ENGINE 196
POWER TRAIN 74
ENGINE AND ENGINE COOLING 64
POWER TRAIN,ENGINE 19
UNKNOWN OR OTHER 17
ENGINE AND ENGINE COOLING,ENGINE 11
EXTERIOR LIGHTING 9
TIRES 9
AIR BAGS 7
STEERING 7
536 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jun 2021 | UNKNOWN OR OTHER | The inside door panel clips have broken and now the door is unopenable | Crash: No Fire: No | Unknown |
| Jun 2021 | TIRES | The contact owns a 2019 Ford Escape. The contact stated that after receiving a maintenance check-up by her mechanic, she was informed that only 50% of her tread remained on all four tires. A few months later, the contact noticed that all four tires were shredding and that small holes had developed around each tread. The contact then took the vehicle back to her mechanic where they contacted the tire manufacturer. The tire manufacturer informed her that her vehicle was not under NHTSA Campaign Number: 21V155000 (TIRHotES). The dealer nor the vehicle manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,034. | Crash: No Fire: No | 21,034 |
| Apr 2021 | POWER TRAIN | REAR AXLE SEEMS TO HOP & IT FEELS LIKE GRINDING OF DIFFERTIAL & BANGING NOISE WITH VIBRATION. DURING ACCELERATION ( EVEN SLOWLY) THIS OCCURS LEFT OR/& RIGHT AXLE SLIPS & BANGS, VERY UNNERVING !!! THIS HAPPENS STARTING OUT VERY SLOWLY LEFT OR RIGHT. | Crash: No Fire: No | 29,900 |
| Apr 2021 | POWER TRAIN | THIS CAR HAS HAD TWO TRANSMISSION FAILURES WITH LESS THAN 5,000 MILES DRIVEN. BOTH TIMES THE ALERT SYSTEM ACTIVATED "SERVICE ASAP". THE CAR BECAME STUCK BETWEEN NEUTRAL AND DRIVE, MAKING IT UNSAFE TO DRIVE. | Crash: No Fire: No | Unknown |
| Apr 2021 | WHEELS | I JUST RECENTLY BOUGHT THIS VEHICLE AND NOW I HAVE A SMALL HOLE IN THE UPPER SIDEWALL OF THE TIRE. THE VEHICLE HAS A LOT OF TREAD STILL LEFT ON THE TIRES ( 9/32). THE HOLE IS TO SMALL TO BE FROM ANY FOREIGN OBJECT ON THE ROAD. I NOW HAVE TO BUY NEW TIRE EVEN THOUGH I SEE YOU HAVE OPEN RECALLS ON OTHER FORD ESCAPE MODELS FROM THE SAME YEAR. THAT RECALL FOR THOSE MODELS ARE FOR SMALL HOLES IN THE TIRE DUE TO AN INCORRECT HEATING PROCESS AT THE MANUFACTURER. | Crash: No Fire: No | Unknown |
| Mar 2021 | UNKNOWN OR OTHER | TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED THAT WHILE EXITING THE RAMP FROM THE FREEWAY GOING ABOUT 20 MPH. THE CONTACT WENT TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGED PROPERLY AS ANOTHER VEHICLE WAS STOPPED AT THE STOP SIGN. THE CONTACT TRIED TO AVOID A COLLISION WITH THE VEHICLE AND TURNED THE STEERING WHEEL LEFT WHERE A MEDIAN WAS PRESENT WENT OVER THE MEDIAN HOWEVER AN ONCOMING VEHICLE WAS COMING AND CRASHED INTO THE VEHICLE. THE FRONT PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED. THE CONTACTS WIFE HAD SUSTAINED A BROKEN REST ON HER LEFT ARM, CHEST, AND RIMS. MEDICAL ATTENTION WAS CONTACTED AND HAD TAKEN THE CONTACT WIFE TO THE HOSPITAL WHERE THE CONTACT WIFE STAY UP TO 24 HOURS BEFORE SHE WAS RELEASED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED BY THE CONTACT INSURANCE COMPANY TO A COLLISION LOT WHERE THE ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. STAMFORD FORD 212 MAGEE AVE, STAMFORD, CT 06902 (203) 357-0357 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.*DT | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 1,300 |
| Mar 2021 | SERVICE BRAKES | I TOOK MY 2019 FORD ESCAPE INTO A FORD GARAGE TO GET A OIL CHANGE AND WAS TOLD MY REAR BRAKES ARE REALLY BAD AND SHOULD BE SERVICED ASAP. THEY COULD NOT UNDERSTAND HOW THE BRAKES COULD BE SO WORN OUT SINCE THERE IS ONLY 14500 MILES ON IT. THEY STATED THAT THERE IS NOTHING MECHANICAL THAT CAUSED THIS AND THERE ISN'T ANYTHING THEY CAN DO ABOUT IT. THEY ALSO STATED IT MUST BE MY DRIVING 😡 RIDING THE BRAKES OR DOUBLE BREAKING! I AM 62 YEARS OLD, I THINK I KNOW HOW TO DRIVE! I ALSO TOOK THE VEHICLE TO MY MECHANIC AND CONFIRMED THE BRAKES ARE BAD AND IS ALSO PUZZLED HOW THIS OCCURRED. I'M UPSET THAT WITH A NEW VEHICLE AND I HAVE TO SPEND SO MUCH ON REPAIRS. IT IS STILL UNDER WARRANTY AND SHOULD BE COVERED! | Crash: No Fire: No | 14,500 |
| Mar 2021 | ENGINE | PURCHASED VEHICLE IN OCTOBER OF 2019, IN FEBRUARY 2020 HAD ENGINE LIGHT COME ON AND THE CODE P0496 WHICH IS A PURGE VALVE ERROR AND TOOK TO SERVICE AND THEY STATED THAT FORD HAD TO HAVE THIS HAPPEN TWICE, SO ON MARCH 17, 2020, IT HAPPENED AGAIN AND WAS TAKEN TO SERVICE AGAIN AND IT WAS REPLACED. ALMOST 1 YEAR LATER, ON FEBRUARY 27,2021 THE CHECK ENGINE LIGHT CAME ON AND WAS TAKEN BACK TO SERVICE ON MARCH 2 AND WAS REPLACED AGAIN. NO RECALLS ON THIS VEHICLE , BUT THERE SHOULD BE. THIS SHOULD HAVE HAPPENED ON A NEW VEHICLE NOR SHOULD IT CONTINUE TO HAPPEN! IT IS NOW ON ITS 3 RD PURGE VALVE!!! | Crash: No Fire: No | Unknown |
| Feb 2021 | ELECTRICAL SYSTEM | THE VEHICLE WILL OCCASIONALLY LOCK AND UNLOCK ITSELF AS IT IS BEING DRIVEN. AS IT LOCKS AND UNLOCKS ITSELF, IT BRIEFLY ACTIVATES THE HAZARD LIGHTS AS WELL. THE VEHICLE IS KEYLESS IGNITION, AND THE KEY FOB IS PLACED IN THE CENTER CONSOLE AREA WITH NOTHING CONTACTING IT. WHEN IT OCCURS, IT IS QUITE FREQUENT, AND SEEMS TO NOT BE AFFECTED BY MOISTURE, SPEED OR TEMPERATURE, NOR BY CITY OR HIGHWAY DRIVING. | Crash: No Fire: No | 18,029 |
| Feb 2021 | ENGINE | BOUGHT USED ESCAPE IN APRIL. DIDN'T DRIVE MUCH SINCE I LIVE IN TOWN. TOOK A HOUR DRIVE FROM HOME.ENGINE STARTED MISFIRING AND CAR WAS JERKING. TOOK TO DEALERSHIP. THEY HAD FOR TWO WEEKS. SAID WAS SOLENOID IN TRANSMISSION AND REPLACED IT. PICKED UP, TOOK HOME. DROVE 3 DAYS LATER, STARTED DOING SAME THING. DROVE NEXT DAY AND CAR QUITE RUNNING 1 BLOCK FROM HOUSE. TRIED TO START BUT STARTED MISSING AND QUIT. HAD CAR TOWED TO DEALERSHIP. THEY HAD FOR 2 WEEKS. SAID CAM SHAFT AND CRANK SHAFT SENSOR WERE BAD AND REPLACED THEM. THEY TEST DROVE OVER 400 MILES WITH NO PROBLEMS. PICKED UP AND DROVE LESS THEN 5 MILE AND STARTED MISFIRING AGAIN. TOOK BACK TO DEALERSHIP. THEY SAID IT WAS ALTERNATOR.THEY REPLACED AND IT TOOK THREE WEEKS TO GET BACK. A COUPLE OF DAY LATER I DROVE 2 MILES TO GAS STATION, FILLED UP AND GOT ON INTERSTATE. BY FIRST EXIT(2-3 MILES) IT STARTED MISSING AGAIN. DROVE TO SECOND EXIT TO GET OFF INTERSTATE SINCE I DIDN'T TRUST. TOP SPEED ON INTERSTATE WAS 45 MPH. OIL LIGHT STARTED FLASHING AS IF CAR WAS STALLING. TOOK BACK TO DEALERSHIP. THEY SAID THEY DIDN'T KNOW WHAT WAS WRONG. THEY HAVE HAD FOR GOING ON 4 WEEKS WITH NO WORD ON WHAT THEY FOUND. CAR HAD 27,939 MILES WHEN WE BOUGHT KNOW HAS 30,030 MILES. HAD SINCE APRIL OF 2020 AND WAS BEEN IN SHOP 11 WEEK. | Crash: No Fire: No | 28,300 |
| Jan 2021 | ELECTRICAL SYSTEM,WHEELS,ENGINE | I PURCHASED MY 2019 FORD ESCAPE BRAND NEW IN EARLY SPRING OF 2019. SHORTLY AFTER PURCHASING MY ESCAPE I DID NOTICE SOME SLIPPAGE OF THE TRANSMISSION. I PLANNED ON GOING BACK TO THE DEALER SO THEY COULD CHECK IT OUT, BUT UNFORTUNATELY I BECAME ILL, AND THEREFORE IT SLIPPED MY MIND. I WAS IN AND OUT OF THE HOSPITAL FOR THE NEXT SEVERAL MONTHS, BUT AS SOON AS I FELT WELL ENOUGH I COULD NOT WAIT TO DRIVE MY NEW CAR AGAIN. MY FIRST TRIP WAS ACTUALLY TO MY ONCOLOGIST OFFICE, BUT I WAS EXCITED JUST TO BE DRIVING. ON MY WAY THERE, HOWEVER, MY CAR JERKED ME TO THE LEFT CAUSING ME TO RUN OFF THE ROAD. I WAS RIGHT IN FRONT OF MY DOCTOR'S OFFICE, SO I PARKED AND WENT ABOUT MY BUSINESS. WHEN I MY APPOINTMENT WAS OVER, AND I CAME BACK OUT I NOTICED I HAD A FLAT TIRE. IT REALLY SURPRISED ME, BECAUSE EVEN THOUGH I DID HAVE THE WEIRD INCIDENT I MENTIONED PREVIOUSLY, I DIDN'T THINK IT WOULD CAUSE MY TIRE TO BLOW OUT. SO, I HAD THE TIRE REPLACED, AND LIFE WENT ON. SHORTLY AFTER THAT, I STARTED HAVING PROBLEMS STARTING MY CAR. I HAD IT TOWED TO THE DEALER FOR THE FIRST TIME 11/19/19, MY CAR WAS TOWED TO THE DEALER 1/20/21 WITH THE SAME PROBLEM. I ADMIT, I DO NOT DRIVE MY CAR MUCH THESE DAYS, BUT I DO MAKE AN EFFORT TO START IT ALMOST EVERYDAY, AND LET RUN FOR 20 MINUTES. WHEN I PURCHASED THE ESCAPE, I WAS EXPECTING TO HAVE TO DRIVE TO THE MEDICAL ONCE OR TWICE A MONTH. I AM SURE EVERYONE IS DRIVING LESS BECAUSE OF THE CORONA VIRUS. I REALLY FEEL NERVOUS GOING OUT BECAUSE OF MY VEHICLE AND CORONA. I HAVE CALL ROADSIDE ASSISTANCE MORE SINCE I BOUGHT THE 2019 ESCAPE, THAN MY OWN MOTHER. ONE LAST THING. I DID MENTION THE TRANSMISSION SLIPPING THE FIRST TIME I HAD IT TOWED BACK TO THE DEALER, AND THEY SAID WHEN THEY TEST DROVE IT AFTER REPLACING THE BATTERY, IT DROVE FINE, BUT I RECORDED THE MILEAGE WHEN I WENT TO PICK IT UP, AND THE MILEAGE WAS THE SAME AS IT WAS WHEN I DROPPED IT OFF. | Crash: No Fire: No | 3,400 |
| Jan 2021 | STEERING,POWER TRAIN,ENGINE | 2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY. | Crash: No Fire: No | 33,200 |
| Jan 2021 | AIR BAGS | MY WIFE WAS SIDE SWIPED IN OUR 2019 FORD ESCAPE. THE SIDE CURTAIN AIRBAGS AND THE DRIVER'S SEAT AIRBAG DEPLOYED. THE DRIVER'S SEAT AIRBAG CAUGHT THE LEFT SLEEVE ON FIRE. SHE WAS SITTING STILL AT A STOP LIGHT WAITING TO TURN LEFT WHEN SHE WAS SIDE SWIPED. | Crash: Yes Fire: No Towed | 23,000 |
| Dec 2020 | ENGINE | BOUGHT THIS CAR AS CERTIFIED PRE OWNED FROM A FORD DEALER WITH 28K MILES. APPROX. 4 WEEKS AFTER PURCHASE THE ENGINE STARTS RUNNING ROUGH AND CHECK ENGINE LIGHT CAME ON WITH AN ERROR CODE P0303 MISFIRE. TOOK IT TO DEALER AND THEY DIAGNOSED COOLANT IN CYLINDER 3 WITH THE FIX BEING A NEW SHORT BLOCK ENGINE REPLACEMENT. IT WAS STILL UNDER WARRANTY BUT VERY FRUSTRATING THIS HAPPENED TO A CAR WITH LOW MILES. AFTER DOING RESEARCH THIS IS A VERY COMMON PROBLEM WITH THE FORD 1.5 LITER ENGINE. | Crash: No Fire: No | 28,000 |
| Nov 2020 | STRUCTURE,UNKNOWN OR OTHER | THE REAR HATCH DOES NOT FULLY LATCH WHEN USING THE REMOTE OR THE BUTTON ON THE HATCH | Crash: No Fire: No | 6,350 |
| Sep 2020 | POWER TRAIN | I AM NOT SURE IF THIS IS THE BEST FORUM BUT I WAS UNABLE TO FIND A BETTER WAY. I WAS INFORMED OF A RECALL TO MY VEHICLE. I CALLED THE LOCAL DEALER ON TUESDAY SEPTEMBER 29, 2020. HASSETT FORD 3530 SUNRISE HWY, WANTAGH, NY 11793. THE DEALER REUSED TO MAKE AN APPOINTMENT STATING THEY ARE NOT TAKING ANY NEW CUSTOMERS. I CALLED THE FORD MOTOR COMPANY, CUSTOMER SERVICE WHO TOOK MY INFORMATION PLACED ON HOLD WITH CALL ENDING WITH THANK YOU FOR CALLING FORD AND A CUSTOMER SURVEY. WONDERING HOW TO HAVE SAFETY RECALL PERFORMED? | Crash: No Fire: No | 63,000 |
| Sep 2020 | ENGINE | WAS STARTING VEHICLE, IT SHUDDERED AND STOPPED WHEN PUT IN REVERSE, RESTARTED VEHICLE AND THEN PUT IN DRIVE, TRIED TO PRESS GAS PEDAL AND CAR WOULD NOT GO ABOVE 25 MPH BEFORE CHECK ENGINE LIGHT CAME ON, TOWED TO DELAERSHIP WAS INFORMED IT HAD COOLANT LEAKING AND NEEDED ENGINE REPLACED 28,200 MILES | Crash: No Fire: No | 28,200 |
| Aug 2020 | POWER TRAIN | CHANGING REVERSE OR FORWARD, THERE IS A LOUD THUMP AS IF SOMEONE OR SOMETHING HAS HIT THE CAR | Crash: No Fire: No | 15,000 |
| Aug 2020 | SEAT BELTS,ENGINE | AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN. | Crash: No Fire: No | 7,000 |
| Aug 2020 | POWER TRAIN | 2019 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION LEVER HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT LEVER COULD NOT BE REPAIRED. *JS | Crash: No Fire: No | Unknown |
| Jul 2020 | ENGINE | STARTING APPROXIMATELY OF APRIL OF THIS YEAR, NOTICED THAT THE CAR WAS SURGING AND "MISSING" ON START. THOUGHT IT MAY HAVE BEEN A SPARK PLUG OR SUCH GOING BAD AND IT WASN'T HAPPENING WITH EVERY START. THEN MIDDLE OF MAY, IT WAS DAILY ON EVERY START AND WAS SURGING HARDER AND SPUTTERING. THE TACHOMETER WOULD EVEN RISE AND FALL IN QUICK SUCCESSION. ON MAY 20TH, THE ENGINE LIGHT CAME ON AND TOOK IT TO MY DEALERSHIP. BEFORE EVEN LOOKING AT MY VEHICLE, AFTER DESCRIBING TO THEM WHAT WAS HAPPENING, THEY ALREADY KNEW WHAT WAS WRONG AND WHAT THE REMEDY WOULD BE. THEY STILL PUT MY CAR ON THE COMPUTER AND LOOKED IT OVER, BUT CAME OUT WITH THE CONCLUSION THAT THE ENGINE WOULD NEED REBUILT. FAST FORWARD 2 MONTHS LATER, FINALLY GOT ALL THE PARTS IN TO REBUILD THE ENGINE, HOWEVER MY DEALERSHIP IS SMALL AND DO NOT HAVE A LOANER VEHICLE FOR ME AT THIS TIME. I AM UNDERSTANDING OF THAT. BUT THE CAR IS NOW DOING THIS ON EVERY START REGARDLESS IF I JUST STOPPED AT THE POST OFFICE FOR 5 MINUTES. THIS MORNING, IT SPUTTERED HARD AND THEN SHUT OFF FOR THE FIRST TIME. IT IS ALSO AFFECTING HOW IT SHIFTS FROM P TO D AND CAN TELL A DIFFERENCE WHEN TAKING OFF FROM A STOP. CALLED FORD TO SEE IF THEY ACKNOWLEDGED THIS ISSUE, THEY KEPT CIRCLING BACK TO THE DEALERSHIP AND THE IMPENDING REPAIR. I FINALLY STATED THAT I JUST WANTED TO KNOW IF FORD WAS ACKNOWLEDGING THIS ISSUE AND WAS REFERRED TO A REGIONAL CUSTOMER SERVICE MANAGER NAMED JESSICA. SHE CALLS AND WAS LESS THAN FRIENDLY AND KEPT THROWING THE WORD "RECALL" AROUND, BUT THERE IS NO ACTIVE RECALL. SHE KEPT SAYING THAT MY VEHICLE WAS GETTING REPAIRED FOR A RECALL, AND I TOLD HER NO, IT IS GETTING REPAIRED BECAUSE I REPORTED ISSUES WITH MY VEHICLE. I'M OVER IT. I DO NOT FEEL SAFE IN MY VEHICLE AND HAVE READ OTHER COMPLAINTS THAT OTHERS HAVE HAD TO HAVE MULTIPLE REBUILDS OF THEIR ENGINE AND THE PROBLEM NEVER SOLVED. | Crash: No Fire: No | 26,000 |
| Jun 2020 | ENGINE | DRIVING ON THE HIGHWAY, ALL OF A SUDDEN WARNING COMES ON STATING, "CAR IS OVERHEATING STOP ENGINE NOW." CAR STARTED TO SHAKE AND STEERING WHEEL STARTED TO SHAKE. PULLED TO THE SIDE OF THE HIGHWAY. CHECK ENGINE LIGHT IS RED. POLICE OFFICER PULLED ASIDE TO ASSIST. OPENS HOOD OF THE CAR. OFFICER VISIBLY SEES COOLANT IS BELOW THE MINIMUM LINE. THE OFFICER GOES TO HIS CAR TO RETRIEVE COOLANT. WHEN THE OFFICER UNSCREWED THE COVER OF THE COOLANT FLUID HOLDER, THE FLUID RAISED BY ITSELF TO MAXIMUM LINE. OFFICER DID NOT ADD MORE COOLANT. STARTED THE CAR AND ENGINE LIGHT GOES FROM RED TO YELLOW. I WAS ABLE TO COAST THE CAR HOME BUT VERY SLOWLY. *TR | Crash: No Fire: No | 4,100 |
| Jun 2020 | SERVICE BRAKES | JERKING AND THROWING PASSENGERS FORWARD. *TR | Crash: No Fire: No | 4,619 |
| May 2020 | STRUCTURE | WHEN YOU HIT THE BUTTON TO CLOSE THE LIFTGATE IT DOESN'T USUALLY LATCH. MANY TIMES I HAVE TO MANUALLY CLOSE IT BECAUSE WHEN I PUSH THE BUTTON THE LIFTGATE WILL CLOSE DOWN BUT IT WON'T LATCH. I HAVE TAKEN THE VEHICLE TO A FORD DEALER 2X. THE FIRST TIME THEY CONFIRMED THE ISSUE AND REPLACED A MECHANISM THAT CONTROLS THE LIFTGATE. THE PROBLEM CAME BACK LESS THAN 1 WEEK LATER. WHEN I TOOK IT BACK THEY CLAIMED IT ALWAYS LATCHED WHEN THEY TESTED, AND DIDN'T DO ANYTHING TO IT. MEANWHILE, I TOOK IT HOME AND IT STILL WON'T LATCH WHEN I TRY TO CLOSE IT WITH THE BUTTON. VEHICLE IS ALWAYS OFF, PARKED, WHEN I TRY TO CLOSE THE LIFTGATE. THE ONLY ODD THING I NOTICED IS IF I KEEP THE DRIVER SIDE DOOR OPEN WHEN I PUT THE BUTTON TO CLOSE THE LIFTGATE THEN FOR SOME REASON THE LIFTGATE LATCHES, PROBABLY 8/10 TIMES. | Crash: No Fire: No | 6,000 |
| May 2020 | ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS | TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 8,623 |