Complaint volume
328 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
328 consumer-submitted complaints on record for the 2018 Toyota RAV4, grouped by component category.
Buyer interpretation
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
328 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
The most common categories are electrical system, unknown or other, exterior lighting. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Enriched records include 31 crash reports, 32 fire reports, 13 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage is available on 143 complaints, with an average reported failure mileage of 25,416 miles. Compare that with the mileage on the listing.
Build a buyer checklist to turn these issues into questions and inspection points.
328 total complaints on record
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2018 | EXTERIOR LIGHTING | THE ILLUMINATION PROVIDED BY THE HEADLIGHTS ON THE 2018 RAV4 XLE I PURCHASED ON DECEMBER 28, 2017 IS DANGEROUSLY UNSAFE TO DRIVE ON UNLIT RURAL ROADS. SEE ATTACHED LETTER DATED JANUARY 6, 2017 AND PIC. I HAVE MORE PICS AND SEVERAL VIDEOS, IF NEEDED. *JS THE CONSUMER STATED THE HIGH AND LOW BEAMS, ON CURVES, NARROW, AND HILLY UNLIT ROADS, VISIBILITY WAS INADEQUATE. *JS *JS THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND ADVISED THE VEHICLE WAS OPERATING AS DESIGNED. *JS | Crash: No Fire: No | Unknown |
| Dec 2017 | SERVICE BRAKES | I WAS DRIVING IN A FAST FOOD DRIVE THROUGH. IT WAS A STOP AND GO PACE BECAUSE THERE WERE AROUND 5 CARS BEFORE ME AND WAS TRAVELING APPROX 3 MPH. I BEGAN TO PROCEED BUT THIS TIME AS I WENT TO APPLY MY BRAKES THEY WENT TO THE FLOOR AND I COULDN'T STOP THE CAR. IN ORDER TO AVOID THE CAR IN FRONT OF ME I TURNED MY WHEEL TO THE RIGHT AND JUMPED THE CURB AND HIT A WALL. THE VEHICLE WAS 3 DAYS OLD. | Crash: Yes Fire: No | 134 |
| Dec 2017 | POWER TRAIN | FROM A DEAD STOP WHEN ACCELERATING THE VEHICLE WILL NOT SPEED UP IT ACTS LIKE ITS IN 6TH GEAR. TO GAIN CONTROL I NEED TO PUSH THE ACCELERATOR TO THE FLOOR & THEN IT SPEEDS UP ALMOST UNCONTROLLABLY. THIS HAPPEN AT 12 TIMES. SEE MY COMMENT BELOW THAT I SENT TO TOYOTA CORPORATE OFFICE. I HAVE WANT I CONSIDER A SEVERE SAFETY ISSUE WITH MY 2018 RAV4 ([XXX]). UPON ACCELERATING FROM A STOP THE VEHICLE WILL NOT SPEEDUP IT ACTS LIKE IT IS IN 6TH GEAR TO GET IT GOING I HAVE PUT THE GAS PEDAL TO THE FLOOR AN THEN IT SOMETIME SHOOTS AHEAD ALMOST HITTING A VEHICLE IN FRONT OF ME. RECENTLY IT HAPPENED 3 TIMES IN A ROW TWICE I GOT IT TO RECOVER BUT THE THIRD TIME I NEEDED TO PULL OF THE HIGHWAY & RESTART THE ENGINE. THIS HAS HAPPEN AT LEAST 10 TIMES. PHILLIPS TOYOTA SERVICE SAID IT IS A FLY BY WIRE PROBLEM (COMPUTER CONTROLLED). MY FIRST VISIT PHILLIPS DID NOT EVEN WRITE A SERVICE REQUEST ON THE SECOND VISIT THEY DID, BUT ON 12/04/2017 THEY DID NOT AGAIN. THIS GOING TO CAUSE EITHER A REAR END OR FRONT ACCIDENT. WHEN ACCIDENTS HAPPEN LITIGATION USUALLY FOLLOWS. LETS GET THIS FIXED. PHILLIP TOYOTA SAID OTHER OWNERS HAVE HAD THIS SAME CONCERN. 12/04/201 [XXX] CC: CONSUMER PROTECTION AGENCY NATIONAL SAFETY CONSUL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | 3,150 |