Complaint volume
328 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Toyota RAV4 Complaints
328 consumer-submitted complaints on record for the 2018 Toyota RAV4, grouped by component category.
328 Total complaints
31 Crash reports
32 Fire reports
13 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system, unknown or other, exterior lighting. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 31 crash reports, 32 fire reports, 13 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 143 complaints, with an average reported failure mileage of 25,416 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system, unknown or other, exterior lighting?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Toyota RAV4?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Toyota RAV4
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Toyota RAV4 complaints?
31 Crash
32 Fire
13 Injury
0 Fatality
32 Towed
10 Medical attention
What are the most common 2018 Toyota RAV4 complaint categories?
ELECTRICAL SYSTEM 84
UNKNOWN OR OTHER 48
EXTERIOR LIGHTING 17
SERVICE BRAKES 13
VISIBILITY/WIPER 13
AIR BAGS 12
POWER TRAIN 12
ENGINE 9
STRUCTURE 9
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 8
328 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2019 | POWER TRAIN,ELECTRICAL SYSTEM | MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR. | Crash: No Fire: No | 8,940 |
| May 2019 | POWER TRAIN,ELECTRICAL SYSTEM | MY 2018 TOYOTA RAV4 HAS STALLED 5 TIMES WHILE DRIVING ON CITY STREETS IN MOVING TRAFFIC, FIRST TIME IN FEB 2019 WHILE DRIVING HOME FROM WORK, IN APRIL THREE TIMES WHILE DRIVING TO WORK AND ONE TIME WHILE DRIVING HOME FROM WORK(RUSH HOUR). ALL DOCUMENTED WITH TOYOTA. OCCURS WHEN I TAKE MY FOOT OFF THE GAS WHILE DRIVING, AND DIFFICULTY RESTARTING AFTER IT STALLS WITH LOSS OF POWER AND SPUTTERING. 'CHARGING SYSTEM MALFUNCTION' WARNING MSG APPEARED ON DASHBOARD(I TOOK PHOTO AND EMAILED TO TOYOTA). I FOLLOWED INSTRUCTIONS IN 2018 TOYOTAL RAV4 OWNER'S MANUAL "STOP THE CAR IMMEDIATELY...CONTINUING TO DRIVE THE VEHICLE MAY BE DANGEROUS". HAD CAR TOWED TO TOYOTA IMMEDIATELY. 3 TROUBLE CODES WERE RECORDED P1603(ENGINE STALL), P1604 STARTABILITY MALFUNCTION, AND P1605(ROUGH IDLING), HOWEVER THEY WERE UNABLE TO DETERMINE ROOT CAUSE OF STALLING AND REFUSED TO KEEP MY CAR TO DO FURTHER ANALYSIS DESPITE THE FACT THAT I TOLD THEM I DID NOT FEEL SAFE DRIVING VEHICLE, AND MY CAR IS STILL UNDER COMPREHENSIVE WARRANTY COVERAGE. I CONTACTED CORPORATE, AND THEY RESTATED DEALER CONCLUSIONS AND WOULD NOT ALLOW ME TO SPEAK TO A FIELD TECH SPECIALIST. I THEN EMAILED AND WROTE A LETTER TO VP SALES OF TOYOTA, ANDREW GILLELAND. REP FROM EXECUTIVE OFFICE CALLED ME. I ASKED FOR TOYOTA TO PROVIDE ME WITH EITHER TRANSPORTATION ASSISTANCE AND A NO COST-TO-ME EXTENDED COMPREHENSIVE WARRANTY UNTIL THE UNDERLYING CAUSE IS DETERMINED AND WITHOUT FURTHER STALLING INCIDENCES, OR A REPLACEMENT VEHICLE. HE REFUSED, DESPITE ALL THE SIGNIFICANT POTENTIALLY DANGEROUS SAFETY ISSUES IN A VEHICLE WITH LESS THAN 9,200 MILES. TOYOTA DOES NOT APPEAR TO BE CONCERNED WITH RELIABILITY, PEACE OF MIND, AND MOST OF ALL SAFETY. I HAVE A CASE # WITH TOYOTA. I RECENTLY DISCOVERED THERE ARE SEVERAL OTHER REPORTS ON THIS SITE WITH SAME STALLING ISSUES AS MY CAR. | Crash: No Fire: No | 8,940 |
| Apr 2019 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,055. | Crash: No Fire: No | 1,055 |
| Apr 2019 | STEERING,SERVICE BRAKES | SINCE THE CAR WAS PURCHASED ON 11/25/2018, THE FRONT BRAKES CREAK WHILE ON DRIVE AND THE CAR PULLS TO THE LEFT. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG WITH THE BRAKES. THEY ASKED THAT I WAIT UNTILL 500 MILES TO LOOK AT THE ALIGNMENT. I TOOK IT IN AGAIN FOR THE BRAKES AND THE SERVICE MANAGER SAT IN THE CAR AND HE HEARD THE BRAKE NOISE. HE RAN IT THROUGH TESTS AND SAID NOTHING WAS FOUND. HE WAS GOING TO WAIT FOR A TOYOTA REPRESENTATIVE TO COME AND THEN THEY WOULD LOOK AT IT BEFORE ANYTHING WAS DONE. IT IS NOW APRIL AND THEY STILL HAVE NOT ADDRESSED THE BRAKE ISSUE. THEY DID ADJUST THE ALIGNMENT DURING THE TIME, BUT IT STILL PULLS TO THE LEFT. AFTER THE ALIGNMENT, THERE WAS A SLIDING GRINDING NOISE ON THE LEFT FRONT BRAKE. THE NOISES OCCUR WHEN YOU COME TO A STOP AND RELEASE THE BRAKES. BOTH ISSUES HAVE BEEN PRESENT SINCE THE CAR WAS PURCHASED HAVE NOT BEEN RESOLVED. | Crash: No Fire: No | 181 |
| Apr 2019 | STRUCTURE | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHEN THE VEHICLE WAS TAKEN TO A CAR WASH, THE CONTACT NOTICED WATER LEAKING ONTO THE FRONT PASSENGER FLOOR. SUN TOYOTA (3001 US-19, HOLIDAY, FL 34691, (727) 310-3070) PERFORMED A TEST ON THE VEHICLE WITH THE SAME HIGH PRESSURE CAR WASH AND WAS ABLE TO DUPLICATE THE FAILURE. THE FAILURE ALSO OCCURRED WITH THREE SIMILAR VEHICLES THAT WERE TESTED. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT DUE TO A DESIGN FLAW, AND ADVISED THE CONTACT TO USE A DIFFERENT CAR WASH UNTIL THEY COULD MAKE A DESIGN CHANGE. THE DEALER KEPT THE VEHICLE FOR 15 DAYS AND PROVIDED A LOANER VEHICLE. THE DEALER DID NOT REQUEST THE LOANER BACK UNTIL THE CONTACT HIRED AN ATTORNEY. THE MANUFACTURER STATED THAT THE DEALER HAD TO INDICATE THAT THERE WAS A DEFECT WITH THE VEHICLE. THE ATTORNEY WAS WAITING TO HEAR FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 400. | Crash: No Fire: No | 400 |
| Mar 2019 | EXTERIOR LIGHTING,UNKNOWN OR OTHER | AUTO LIGHT FEATURE DOES NOT WORK PROPERLY: ON MANY OCCASIONS (ABOUT 2-3 TIMES PER WEEK), WHILE CAR IS IN MOTION EARLY IN THE MORNING AND AT NIGHT, WITH THE HEADLIGHTS IN THE "AUTO" MODE AND THE AUTOMATIC HIGH BEAM FEATURE ENABLED. WHEN STARTING THE CAR, THE AUTO LIGHT FUNCTION SEEMS TO BE DELAYED. IT DOES NOT WORK INITIALLY BUT STARTS WORKING AFTER THE CAR IS IN MOTION FOR SEVERAL MINUTES. THE AUTO LIGHT FEATURE IS NOT STAYING ON AFTER CAR IS IN MOTION AT NIGHT, LIGHTS TURN OFF BY THEMSELVES FOR A FEW SECONDS CAUSING ME TO DRIVE WITHOUT LIGHTS BEFORE THEY TURN THEMSELVES BACK ON. LUCKILY I WAS DRIVING SLOWLY, OTHERWISE IT COULD HAVE CAUSED A SERIOUS ACCIDENT. I TOOK THE CAR TO THE DEALER A FEW TIMES TO FIX THE ISSUE BUT THEY COULDN'T FIGURE OUT THE CAUSE OF THE PROBLEM. NO SOLUTION. THEY SUGGUESTED THAT I MANUALLY OPERATE THE LIGHTS. I DO NOT THINK THAT I OR ANY OTHER CAR OWNERS SHOULD PAY MONEY FOR A BRAND NEW CAR THAT OFFERS CONVENIENCE FEATURES THAT DO NOT WORK. I WAS TOLD THAT THERE IS A MECHANIC AT THIS PARTICULAR DEALERSHIP THAT OWNS THE SAME CAR MODEL AND IS HAVING THE SAME ISSUE WITH HIS CAR. THIS ISSUE IS NEW AND TO MY KNOWLEDGE, THERE IS NOT A TECHNICAL SERVICE BULLETIN. ALSO, THERE ARE TIMES THAT I SMELL GAS IN THE CAR WHILE THE CAR IS IN MOTION. THE DEALER COULDN'T FIND ANY GAS LEAKS WHEN CHECKED. | Crash: No Fire: No | 7,870 |
| Mar 2019 | EXTERIOR LIGHTING | REPEATEDLY, WHILE IN MOTION, WITH THE HEADLIGHTS IN THE "AUTO" MODE, AND THE "AUTOMATIC HIGH BEAM FEATURE ENABLED (WHICH SWITCHES THE HEADLIGHTS FROM HIGH BEAM TO LOW BEAM AUTOMATICALLY BASED ON THE PRESENCE OF ONCOMING HEADLIGHTS/TAIL LIGHTS AHEAD/AMBIENT LIGHT LEVELS) THE AUTO HIGHBEAM FEATURE WILL DISABLE ITSELF, GENERALLY TIED TO THE PASSING OF A CAR WITH BRIGHT LIGHTS. WHEN THIS FEATURE DISABLES ITSELF IT PREVENTS ALL USE OF HIGHBEAMS. THE ONLY WAY TO GET HIGHBEAMS WHILE THE FEATURE IS "DISABLED" (EVEN IN COMPLETE DARKNESS) IS TO "ROTATE" THE STALK CONTROL AWAY FROM "AUTO HEADLIGHT" TO "MANUAL HEADLIGHT". THE FEATURE EVENTUALLY RE-ENABLES ITSELF, BUT USUALLY TAKES A NUMBER OF MINUTES, LEAVING ME WITHOUT THE SAFETY OF HIGHBEAMS FOR THAT PERIOD, UNLESS I GO THROUGH THE CUMBERSOME ACT OF TURNING HEADLAMPS TO "MANUAL". THIS IS PARTICULARLY DANGEROUS DURING MY COMMUTE WHERE I DRIVE A NUMBER OF MILES ON UNLIT STATE ROADS. I RELY ON HIGHBEAMS TO ALERT ME TO THE PRESENCE OF DEER AND OTHER ANIMALS CROSSING THE ROAD WHICH OCCURS ROUTINELY. NOT HAVING HIGHBEAMS FOR A NUMBER OF MILES EXPOSES ME TO THE RISK OF NOT SEEING THESE HAZARDS IN TIME TO REACT PROPERLY. IN ADDITION, HAVING TO DIVERT MY ATTENTION TO WHETHER THIS FEATURE HAS DISABLED ITSELF AND TAKING MANUAL ACTION TO CIRCUMVENT THE ISSUE IS A DISTRACTION WHILE MY FOCUS SHOULD BE ON POSSIBLE HAZARDS. I HAVE REPORTED THE ISSUE TO TOYOTA. CASE NUMBER [XXX] HAS BEEN ASSIGNED. A TOYOTA CASE MANAGER CONTACTED ME AND STATED THAT SHE EXPERIENCES THE VERY SAME ISSUE WITH HER 2018 RAV4 BUT THERE ARE NO FIXES IDENTIFIED BY TOYOTA FOR THE ISSUE, SO THEREFORE THERE IS NOTHING SHE OR THE DEALER CAN DO. I STRONGLY FEEL THIS IS A SAFETY ISSUE IN THAT THERE IS A RISK THAT AN ACCIDENT WILL OCCUR, POSSIBLY THE STRIKING OF A PEDESTRIAN, DUE TO POOR VISIBILITY OR DISTRACTION TRYING TO OVERRIDE THE FEATURE WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT | Crash: No Fire: No | 14,000 |
| Mar 2019 | VISIBILITY/WIPER | OUR 2018 RAV4 WINDSHIELD SPONTANEOUSLY CRACKED STARTING AT THE POINT WHERE THE WINDSHIELD CAMERA IS MOUNTED ON THE FRONT WITH REAR VIEW MIRROR ATTACHED. WE DO NOT RECALL THAT ANYTHING HIT THE WINDSHIELD, AND THE CRACK APPEARED ON THE CAR OVERNIGHT WHILE PARKED IN OUR DRIVEWAY. THE CRACK STARTS AT THE TOP OF THE WINDSHIELD WHERE THE SAFETY SENSE 2.0 CAMERA IS MOUNTED, AND EXTENDS DOWN ALMOST HALFWAY TO THE BOTTOM, AND THEN MAKES A 90 DEGREE TURN TOWARD THE DRIVER'S SIDE DOOR, EXTENDS FOR ABOUT 1 1/2 FT., AND THEN MAKES ANOTHER 90 DEGREE TURN DOWN TOWARD THE WINDSHIELD WIPER FOR APPROXIMATELY 3". THE PHOTO DOES NOT SHOW HOW LONG THE CRACK IS, BUT MOSTLY WHERE IT BEGINS. WE HAVE ADDED RED LINES TO SHOW THE FIRST 90 DEGREE TURN, AND DOTTED LINE TO SHOW THE EXTENDED CRACK THAT IS NOT VISIBLE, AND THE 2ND 90 DEGREE TURN. WE BELIEVE THAT THE WINDSHIELD DESIGN AND CONSTRUCTION IS FAULTY, AND WE UNDERSTAND THAT THE PRIUS MODEL IS ALREADY IN LEGAL TALKS WITH TOYOTA OVER THE SAME PROBLEM. THIS SHOULD BE A RECALL BY TOYOTA, ALTHOUGH OUR TOYOTA DEALERSHIP IS NOT TAKING RESPONSIBILITY FOR THIS SPONTANEOUS CRACKED WINDSHIELD WHICH WE DID NOT CAUSE. THE DEALERSHIP QUOTED A PRICE TO US FOR THEM TO REPLACE IT FOR JUST UNDER $1,600. WE FEEL THAT THIS IS WRONG AND UNFAIR. | Crash: No Fire: No | 8,800 |
| Mar 2019 | EXTERIOR LIGHTING | I HAVE A NEW XLE AND THE HEADLIGHTS ARE DANGEROUS. THESE ARE PROJECTOR HEADLIGHTS THAT CAST A VERY FOCUSED BEAM FORWARD. IT IS FRIGTENING WHEN YOU DRIVE IN SOME ROADS WITHOUT A LOT OF AMBIENT LIGHT. WITH THE LOW BEAMS ON, IT IS LIKE SOMEONE PAINTED THE TOP HALF OF MY WINDSHIELD BLACK. THERE IS LITTLE PERIPHERAL ILLUMINATION, SO I CAN SEE WHAT IS DIRECTLY IN FRONT OF ME, AND NOTHING ELSE. WHERE THE ROAD INCLINES DOWN, THE ILLUMINATION CUTS OUT JUST A FEW FEET OFF THE GROUND, BELOW THE LEVEL OF THINGS LIKE STOP SIGNS. THERE IS ABSOLUTELY NO PERIPHERAL ILLUMINATION RIGHT AT THE FRONT OF THE CAR, SO WHEN I TURN, I CAN'T SEE WHAT I'M TURNING INTO UNTIL IT'S DIRECTLY IN FRONT OF MY CAR, LIKE PEDESTRIANS. TO MAKE MATTERS WORSE, THE DEALERSHIP TOLD ME NOT TO USE LED BULBS, BECAUSE IT COULD CAUSE ELECTRICAL ISSUES WITH THE CAR. | Crash: No Fire: No | 11,000 |
| Mar 2019 | SEATS | OUR CAR IS BRAND NEW. HOWEVER WE EXPERIENCED THAT BOTH FRONT DRIVER AND FRONT PASSENGER SEATS HAVE TERRIBLE BACK SUPPORT. MY WIFE AND I BOTH SUFFER BACK PAINS AFTER SEATING FOR MORE THAN 10 MINUTES IN THE FRONT SEAT. | Crash: No Fire: No | Unknown |
| Feb 2019 | ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER | I WAS DRIVING TO WORK AROUND 740AM ON 287 SOUTH JUST PAST RT 24. DASHBOARD HAS "4WD" WARNING AND SMOKE COMING OUT FROM HOOD. I QUICKLY MOVED TO THE SHOULDER AND FIRE BROKE OUT BEFORE CAR CAME TO FULL STOP, ALL WITHIN ONE MINUTE. I BARELY ESCAPE THE CAR AND CALLED POLICE AND FIRE DEPT. THEY CAME AND PUT OFF THE FIRE. THERE ARE TWO EXPLOSIONS BEFORE THE FIRE WAS PUT OFF. | Crash: No Fire: Yes Towed | 10 |
| Feb 2019 | VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC) | IF YOU DRIFT AWAY FROM ANOTHER VEHICLE OR OBSTACLE (PEDESTRIAN, BICYCLE, ETC) THAT IS ALSO DRIFTING INTO YOUR LANE, THE LDA SYSTEM (LANE DEPARTURE ASSIST, WHICH IS TOUTED AS A SAFETY FEATURE) WILL PULL YOU BACK TOWARDS THE OBSTACLE YOU ARE TRYING TO AVOID. CLEARLY THIS IS A SAFETY HAZARD AND SHOULD BE REMOVED AS A "FEATURE" FROM THE VEHICLE. TOYOTA SHOULD ALSO STOP CALLING THIS A SAFETY FEATURE. SECONDLY, THE RADAR ASSISTED CRUISE CONTROL WILL START BRAKING IF IT SEES THE VEHICLE IN FRONT IS SLOWING DOWN. HOWEVER, IF THE SYSTEM THEN THINKS AN ACCIDENT IS IMMINENT, THE CRASH WARNING SHOWS UP AND THE CRUISE CONTROLLED BRAKING IS THEN DISABLED CAUSING THE VEHICLE TO STOP THE BRAKING PROCESS, AND THEREBY CAUSING A SAFETY HAZARD SINCE THE CAR WILL NOW COAST INTO THE OBSTACLE. AGAIN, THIS IS A SURPRISING AND TERRIBLE IMPLEMENTATION OF THIS SYSTEM THAT SHOULD BE REMOVED OR FIXED. | Crash: No Fire: No | 25,000 |
| Feb 2019 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH IN SNOW AND ICY CONDITIONS, THE WARNING MESSAGES SUDDENLY DISPLAYED INDICATING THAT THE BRAKES AND SAFETY FEATURES WERE NOT AVAILABLE, AND INSTRUCTED THE DRIVER NOT TO DRIVE THE VEHICLE. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. LOVE TOYOTA (215 E. FAIRMOUNT AVE, LAKEWOOD, NY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,000. *BF CONSUMER LET THE CAR SIT FOR 15", CLEARED THE ICE OFF. THE TECHNICIAN STATED FEATURE WERE SATELLITE ENABLED AND PROBABLY THE ICE INTERSECTED WITH THE SIGNALS.*JB | Crash: No Fire: No | 7,000 |
| Feb 2019 | VISIBILITY/WIPER | THE WINDSHIELD CRACKED ON THE PASSENGER'S SIDE. NO POINT OF IMPACT (AS IF IT WAS STRUCK BY A ROCK). THINKING IT MAY HAVE TO DO WITH THE WEATHER. | Crash: No Fire: No | 6,748 |
| Feb 2019 | ELECTRICAL SYSTEM,ENGINE | WHILE DRIVING THE CAR JUST SHUT DOWN AND THE CODE READ CHARGING SYSTEM MALFUNCTION, WE HAD IT TOWED TO THE DEALERSHIP AND THEY ERASED THE CODES BUT THEY ACKNOWLEDGED THEY EXISTED HOWEVER THEY SAID THERE IS NOTHING WRONG AND WANT US TO CONTINUE DRIVING THIS VEHICLE WITH NO ASSURANCE IT WILL NOT HAPPEN AGAIN | Crash: No Fire: No | 4,700 |
| Jan 2019 | AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKES | VEHICLE WAS IN A PARKING SPACE; FOOT ON BRAKE. WENT TO SHIFT THE VEHICLE INTO PARK AND IT ACCELERATED INTO THE GLASS / BUILDING I WAS PARKED IN FRONT OF. AIR BAGS DID NOT DEPLOY. | Crash: Yes Fire: No Towed | 5,000 |
| Jan 2019 | ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT STATED THAT THE FUEL WAS RUNNING OUT QUICKLY IN THE VEHICLE. IN ADDITION, THE EMISSION (ECO) WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO FRED ANDERSON TOYOTA (9101 GLENWOOD AVE, RALEIGH, NC 27617) AND LEITH TOYOTA (8005 CAPITAL BLVD, RALEIGH, NC 27616), BUT THEY FAILED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900. | Crash: No Fire: No | 6,900 |
| Jan 2019 | VISIBILITY | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD NOISE COMING FROM THE AREA OF THE MOON ROOF. SUDDENLY, THE MOON ROOF EXPLODED AND GLASS FELL ONTO THE DRIVER. THERE WERE NO INJURIES. THE VEHICLE WAS CAUTIOUSLY DRIVEN TO PRECISION TOYOTA OF TUCSON (700 W WETMORE RD, TUCSON, AZ 85705, (520) 795-5565) WHERE IT WAS DIAGNOSED THAT THE MOON ROOF NEEDED TO BE REPLACED. THE CONTACT WAS NOT PROVIDED A LOANER VEHICLE OPTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. | Crash: No Fire: No | Unknown |
| Jan 2019 | EXTERIOR LIGHTING | THE AUTO HIGH BEAM FEATURE HAS BEEN CHOOSING TO DISENGAGE AND TURN ITSELF OFF AT RANDOM. THERE ARE ALSO TIMES THAT AT NIGHT, UPON START-UP, THE AUTO HIGH BEAM SYSTEM WILL REFUSE TO ENGAGE (LIGHT SWITCH TURNED TO AUTO AND STALK PUSHED FORWARD, DRIVING OVER 25 MPH). | Crash: No Fire: No | Unknown |
| Jan 2019 | VISIBILITY,STRUCTURE | DRIVING MY 2018 TOYOTA RAV4 ON THE HIGHWAY WHEN THE SUNROOF GLASS EXPLODED. NO OTHER VEHICLES WERE ON THE HIGHWAY AT THE TIME AND NO ROCK OR OTHER OBJECT WAS INVOLVED IN CAUSING THE EXPLOSION. | Crash: No Fire: No | 2,650 |
| Jan 2019 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | AFTER PURCHASING OUR BRAND-NEW 2018 RAV4 FROM AUTHORIZED TOYOTA DEALER, WE WERE HEADING BACK HOME. ON OUR WAY, WE NOTICED BURNING SMELL FOLLOWED BY BLACK SMOKE FILLED FRONT SIDE OF THE CABIN. I QUICKLY MOVED MY CAR TO THE RIGHT SIDE PARKING LOT. WHILE CHANGING THE LANE I COULD NOT EVEN SEE THE RIGHT MIRROR BECAUSE OF THE BLACK SMOKE IN THE CABIN. AS SOON AS I PARKED THE CAR AND WE GOT OFF THE CAR, WITHIN A FEW SECONDS FLAMES FROM THE HOODS WERE NOTICED I CALLED EMERGENCY SERVICE (911) AND TO OUR DISBELIEF TO WATCH OUR NEW CAR BURNING IN FRONT OF US. IT WAS ONLY 15 MINS DRIVE FROM DEALER WHEN WE THE INCIDENT HAPPENED. IT TOOK ONLY 10 MINS TO SEE MY CAR WAS DESTROYED BY FLAMES. I COULD NOT GET ANYTHING OUT FROM FRONT OR BACK SEATS | Crash: No Fire: Yes | Unknown |
| Nov 2018 | TIRES | THE TOYOTA RAV4 WAS HEADING EAST ON I-10 FREEWAY NEAR SKY HARBOR AIRPORT ARIZONA. A SUDDEN POP SOUND WITH STEERING PROBLEM FOLLOWED... LUCKILY IT WAS 11PM (11/27/2018) AND NO CARS AROUND, AND ABLE TO QUICKLY AND SAFELY DRIVING THE RAV4 TO THE SHOULDER OF FREEWAY. ROADSIDE ASSISTANCE (PRE-PAID PROGRAM) DISPATCHED A TECHNICIAN TO REPLACE DEFECTIVE FRONT PASSENGER-SIDE TIRE WITH SPARE TIRE. | Crash: No Fire: No | 19,650 |
| Nov 2018 | EXTERIOR LIGHTING | TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHILE DRIVING AT NIGHT OR AFTER DUSK, THE HEADLAMPS PROVIDED INSUFFICIENT ILLUMINATION TO OPERATE THE VEHICLE SAFELY. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO A FEATURE ON THE VEHICLE WHERE THE HEADLIGHTS DIM WHEN APPROACHING ONCOMING TRAFFIC. THE VEHICLE WAS TAKEN TO UEBELHOR TOYOTA (LOCATED AT 788 W 12TH AVE, JASPER, IN 47546, (812) 482-2222) TO BE DIAGNOSED AND THEY STATED THAT THE VEHICLE PERFORMED AS INTENDED. ADDITIONALLY, THE CONTACT STATED THAT THE ILLUMINATION WAS INADEQUATE IN RURAL AREAS, BUT WAS NOT AFFECTED IN AN URBAN SETTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. | Crash: No Fire: No | 4,200 |
| Nov 2018 | UNKNOWN OR OTHER | ON 8/28/18 MY RAV4 SUNROOF EXPLODED ON HWY. 51 IN A 45MPH ZONE JUST NORTH OF MINOCQUA, WI, ABOUT 15 MI FROM MY HOME. I DO NOT HAVE A CELL PHONE SO DROVE HOME AND IMMEDIATELY CALLED TOYOTA RHINELANDER, WI 2018. AFTER EXPLAINING THE SITUATION AND. ASKING WHAT MY NEXT STEP SHOULD BE, I WAS TOLD TO CALL MY INSURANCE REP..AS THEY DID NOT COVER GLASS BREAKAGE. AFTER I GOT THE SUNROOF REPAIRED, I WROTE A LETTER TO TOYOTA HEADQUARTERS AND TOYOTA RHINELANDER DATED 9/16/18 OUTLINING MY CONCERNS. MY REQUESTS WERE TWO-FOLD: 1) THAT THEY NEED ONLY TO REIMBURSE ME FOR MY MINIMAL REPAIR COSTS: ABOUT $350, AND 2) THAT SOMEONE TELL ME HOW, BY WHOM, AND TO WHAT AGENCY THIS INCIDENT WOULD BE REPORTED. MY LETTERS WENT UNANSWERED. I CONTACTED RHINELANDER ON OCT. 25, 2018 AND WAS ADVISED TO CALL A HOT LINE NUMBER. I DID SO IMMEDIATELY AND WAS PROMISED A CALL THE NEXT DAY. I DID NOT RECEIVE A CALL BACK; A WEEK LATER I CALLED AGAIN AND WAS ASSIGNED A CASE MANAGER. THE END RESULT WAS A DENIAL OF MY REQUEST. AGAIN, THE REASON GIVEN WAS THAT THEY COULD NOT ASSESS THE SITUATION BECAUSE II DID NOT BRING HE CAR INTO TOYOTA FOR AN INSPECTION AFTER THE EXPLOSION (AND, NOBODY TOLD ME THAT I NEEDED TO DO THIS). I UNDERSTAND THE PERSON I TALKED WITH IS NO LONGER WITH THE COMPANY. THE MOST IMPORTANT FACTOR HERE IS SAFETY. HAD THE DOOR TO THE SUNROOF BEEN OPEN , I COULD HAVE BEEN SPRAYED WITH GLASS, SERIOUSLY INJURED OR INVOLVED IN A TRAFFIC COLLISION. THE DEAFENING NOISE ALONE WAS ENOUGH TO POSSIBLY CAUSE A SERIOUS MISHAP.THERE ARE MANY WEBSITES, INCLUDING CONSUMER REPORTS, THAT REPORT THESE EXPLOSIONS, YET I WAS TOLD BY RHINELANDER THAT THEY NEVER HEARD OF AN EXPLOSION, AND A STONE PROBABLY CAUSED THE INCIDENT. I WILL BE HAPPY TO FURNISH A COPY OF MY LETTERS AND NOTES OR ANSWER ANY QUESTIONS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM | Crash: No Fire: No | 5,250 |
| Oct 2018 | EXTERIOR LIGHTING | BRAND NEW RECENTLY PURCHASED VEHICLE AND THERE IS CONDENSATION IN BOTH HEAD LIGHTS | Crash: No Fire: No | Unknown |