Complaint volume
796 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Subaru Outback Complaints
796 consumer-submitted complaints on record for the 2018 Subaru Outback, grouped by component category.
796 Total complaints
26 Crash reports
4 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 26 crash reports, 4 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 488 complaints, with an average reported failure mileage of 21,422 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Subaru Outback?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Subaru Outback
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Subaru Outback complaints?
26 Crash
4 Fire
10 Injury
0 Fatality
19 Towed
7 Medical attention
What are the most common 2018 Subaru Outback complaint categories?
VISIBILITY/WIPER 210
ELECTRICAL SYSTEM 196
UNKNOWN OR OTHER 93
VISIBILITY 37
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 22
STEERING 22
FUEL/PROPULSION SYSTEM 19
ENGINE 13
STRUCTURE 12
BACK OVER PREVENTION 10
796 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2018 | VEHICLE SPEED CONTROL | ON SEPTEMBER 19, 2018 I WAS DRIVING MY SUBARU OUTBACK THROUGH BIG BEND NATIONAL PARK. I WAS LEAVING THE CHISOS MOUNTAINS BASIN WITHIN THE PARK WHEN IT BEGAN LIGHTLY RAINING. I PRESSED THE X-MODE BUTTON HOPING IT WOULD INCREASE MY TRACTION ON THE WINDING ROADS. AS THE CAR WAS COMING DOWN FAIRLY STEEP DECLINE, I NOTICED THAT I WAS GAINING SPEED AND X-MODE HAD TURNED ITSELF OFF. I CAME AROUND A CURVE A LITTLE FAST AND FELT THAT IT TOOK MORE EFFORT THAN I'D EXPECTED TO SLOW THE CAR. AT THAT POINT, THE ROAD LEVELED OUT AND THE RAIN HAD STOPPED, BUT MY SPEED WAS STILL ACCELERATING. I HAD TO KEEP MY FOOT ON THE BRAKE TO MAINTAIN A SAFE SPEED. I DECIDED TO PULL OVER, PUT THE CAR IN PARK, AND TURN OFF THE IGNITION IN HOPES THAT WOULD RESET THE ENGINE. AFTER A MINUTE OR TWO, I STARTED UP THE CAR AGAIN, PUT IT INTO DRIVE, AND WITHOUT TOUCHING THE GAS PEDAL IT BEGAN TO ACCELERATE. AFTER IT REACHED APPROXIMATELY 45 MPH (WHICH WAS THE SPEED LIMIT) ON ITS OWN I PULLED OVER AGAIN TO THE SIDE OF THE ROAD AND CAME TO A COMPLETE STOP. MY FIANCE SUGGESTED PUTTING THE CAR IN NEUTRAL, THINKING THAT COULD RESET WHATEVER MALFUNCTION THERE WAS IN DRIVE. I SHIFTED TO NEUTRAL AND AGAIN, THE CAR ACCELERATED ON ITS OWN. IT WENT FROM 0 MPH TO 40 MPH IN NEUTRAL. IT GAINED SPEED IN A STEADY AND CONSISTENT PACE, ABOUT 1 MPH EVERY 1.5 SECONDS. MY FIANCE CALLED SUBARU OF AMERICA, HOPING THEY COULD TELL US ANYTHING AT ALL ABOUT THIS PROBLEM. THEY RECOMMENDED WE GET IT CHECKED OUT AT A DEALERSHIP AND THAT THE CLOSEST SUBARU DEALERSHIP WAS MORE THAN 200 MILES AWAY. WHILE HE WAS ON THE PHONE, THE CAR BEGAN DECELERATING WITHOUT HAVING TOUCHED THE GAS OR BRAKE PEDALS. AFTER THAT, IT BEGAN DRIVING NORMALLY AND I DIDN'T EXPERIENCE ANY FURTHER ISSUES UNTIL I WAS ABLE TO GET HOME AND BRING THE CAR IN FOR INSPECTION. | Crash: No Fire: No | 8,000 |
| Nov 2018 | FUEL/PROPULSION SYSTEM | OUR SYSTEM SHOWED 40 MILES TO EMPTY. LUCKILY WE WERE IN A TURN LANE COMING UP TO A TRAFFIC LIGHT AND THE CAR SHUT OFF/STOPPED RUNNING. TRAFFIC HAD TO GO AROUND US TO TURN AT THE LIGHT. SOMEONE STOPPED AND GAVE US 5 GALLONS OF GAS. WE WERE ABLE TO RESTART THE CAR AND GO TO A SERVICE STATION AND FILL UP. | Crash: No Fire: No | 4,500 |
| Nov 2018 | UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | 30 MILES LEFT AS INDICATED ON FUEL TANK, CAR ENGINE SHUT DOWN WHILE DRIVING ON ROAD AND CAME TO A COMPLETE STOP IN LEFT SIDE OF HIGHWAY, MY FAMILY WERE PASSENGERS IN MY CAR AND THIS COULD HAVE BEEN A FATAL SITUATION. A GOOD SAMARITAN HELPED US MOVE OUR CAR OVER TO SIDE OF ROAD OUT OF HARMS WAY. I AM VERY DISAPPOINTED IN SUBARU AND DO NOT TRUST THAT IT HAS THE BEST 'SAFETY' FEATURES IF IT IS THIS INACCURATE IN INFORMING ME OF MILEAGE! I CAN'T HELP BUT THINK WHAT WORSE OUTCOME COULD HAVE HAPPENED TO MY FAMILY. THANK GOD WE ARE ALL OK. DO BETTER SUBARU, FOR THE LIVES OF YOUR CUSTOMERS DRIVING YOUR VEHICLES AND THE SAFETY OF THE GENERAL PUBLIC. | Crash: No Fire: No | 4,450 |
| Nov 2018 | ELECTRICAL SYSTEM | I WAS DRIVING AND THE ENTIRE DISPLAY WENT BLANK! THIS RENDERS ALL ELECTRONIC FEATURES CONTROLLED BY THE SCREEN INOPERABLE AND ALSO VIOLATES FEDERAL LAW MANDATING BACKUP CAMERAS ON 2018 OR NEWER CARS. THOUGH TECHNICALLY MY VEHICLE IS STILL EQUIPPED WITH IT, IT DOESN'T MATTER BECAUSE THE DISPLAY IS COMPLETELY DEAD. THIS IS SUCH A COMMON PROBLEM THE PART IS BACKORDERED FOR AT LEAST A MONTH, IN THE MEANTIME I WILL DRIVING A CAR WITHOUT AN IMPORTANT SAFETY FEATURE. | Crash: No Fire: No | 8,000 |
| Nov 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | 2018 SUBARU OUTBACK: PER DEALER: ORIGINAL BATTERY "BAD" & REPLACED BY DEALER AFTER IT FAILED (UNABLE TO START & WON'T HOLD CHARGE) AFTER 10,500 MILES AT 9 MO. BATTERY ALSO FAILED IN OUR PREVIOUSLY OWNED 2015 OUTBACK AFTER ONLY 3 WEEKS, & IN A 2015 SUBARU LEGACY AFTER 35 MONTHS. THE 2018 OUTBACK'S TOUCH SCREEN (& BACK-UP CAMERA SCREEN, ETC) HAS ALSO STOPPED WORKING TWICE, AT ABOUT 2 MONTHS (WHILE BACKING OUT OF THE DRIVEWAY) & AGAIN AT 3 MONTHS, BOTH TIMES SUDDENLY, THE SCREEN GOING BLACK FOR A MINUTE OR LONGER, & THEN TURNING WHITE FOR SEVERAL MINUTES BEFORE RESUMING THE NORMAL SCREEN CONFIGURATION & APPEARANCE. | Crash: No Fire: No | 10,500 |
| Nov 2018 | ELECTRICAL SYSTEM | 8- INCH TOUCH SCREEN SYSTEM IS COMPLETELY BLANK. AS A RESULT, THE BACKUP CAMERA DOES NOT FUNCTION. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME, THE UNIT WAS REPLACED AFTER A ONE WEEK WAIT FOR THE PART TO BE DELIVERED. AFTER SEVERAL MONTHS,THIS UNIT WENT OUT. SUBARU 'A MONTH WAIT FOR NEW UNIT DUE TO REPAIR DEMANDS.' | Crash: No Fire: No | 11,000 |
| Nov 2018 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING LOW SPEEDS IN A LOWER GEAR, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS TAKEN TO MCGOVERN SUBARU (203 LAFAYETTE RD, NORTH HAMPTON, NH 03862, (603) 964-9303) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,500. | Crash: No Fire: No | 5,500 |
| Nov 2018 | UNKNOWN OR OTHER | THE RADIO DISPLAY HEAD UNIT FAILED. THE REAR BACK-UP CAMERA AND AND WARNING SIGNALS ARE INOPERABLE. I HAVE BEEN WITHOUT THE SYSTEMS FOR THREE WEEKS AND SUBARU CUSTOMER SERVICE CAN NOT PROVIDE A DATE WHEN THIS REPAIR CAN BE MADE. THIS IS A SAFETY CONCERN AS THEY AID IN BACKING UP THE VEHICLE IN PARKING LOTS AT NIGHT WHEN VISIBILITY IS POOR. | Crash: No Fire: No | 7,800 |
| Nov 2018 | POWER TRAIN,ENGINE | VEHICLE IN MOTION APPROXIMATELY 30-40 MPH IN REGULAR STREET DRIVING. THE CAR HAS FELT AS IF THE ENGINE WAS ABOUT TO STALL OR AS IF THE TRANSMISSION WAS SEIZING UP. THIS OCCURRED A FEW TIMES. A BIT UNNERVING BECAUSE IT HAPPENED WITH MOVING TRAFFIC BEHIND, IN FRONT AND TO THE SIDES. | Crash: No Fire: No | 666 |
| Nov 2018 | STEERING,SUSPENSION | I HAVE HAD STEERING ISSUES WITH THIS CAR SINCE DAY ONE, THE DEALER TOLD ME I HAD TO GET USE TO IT. CAR PULLED TO THE RIGHT AND AT HIGHER SPEEDS YOU FEEL LIKE YOU WERE HYDROPLANING-NO CONTROL THEN STEERING WOULD COME BACK. BROUGHT THE CAR BACK TO DEALER AND THEY MADE ADJUSTS TO THE ALIGNMENT AND DOESN'T PULL TO RIGHT AS BAD. BUT THE FEELING OF HYDROPLANING STILL EXISTS AND THE DEALER CAN NOT DUPLICATE PROBLEM .THEY TELL ME ITS WITHIN SUBARU'S SPECIFICATIONS THERE IS A REAL PROBLEM WITH THIS CAR SINCE DATE OF SERVICE 3-12-18 | Crash: No Fire: No | 200 |
| Nov 2018 | SUSPENSION,WHEELS | DRIVER SIDE FRONT WHEEL/SUSPENSION IS MAKING RATTLING NOISE WHILE DRIVING AT ANY SPEED. THE NOISE IS WORSE WHEN HITTING UNEVEN SURFACES ON THE ROAD (LIKE A REPAIR SPOT OR TRANSITION FROM CONCRETE TO ASPHALT) . THE FRONT-END SOUNDS LOOSE, AND THERE IS A SLIGHT VIBRATION WHEN DRIVING AT HIGHER SPEEDS. WE HAVE TAKEN OUR CAR INTO THE DEALER MULTIPLE TIMES AND THEY SAY ALL IS OK AND THE NOISE IS AS INTENDED BY THE MANUFACTURER. WE DO NOT FEEL SAFE IN THE CAR. | Crash: No Fire: No | 300 |
| Nov 2018 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING, THE AUTOMATED DRIVING SYSTEM STOPPED WORKING AND THE BACK-UP CAMERA DID NOT FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER (STEVE MOYER SUBARU, 201 S CENTRE AVE, LEESPORT, PA 19533, (888) 696-0345) WHERE IT WAS DIAGNOSED THAT THE COMPUTER THAT CONTROLLED THE ELECTRONIC AND SAFETY SYSTEMS MALFUNCTIONED. THE DEALER EXPLAINED THAT THE FAILURE WAS OCCURRING WITH MULTIPLE VEHICLES AND THAT THEY WOULD REPLACE THE COMPONENT UNDER THE WARRANTY. THE REPAIRS WERE COMPLETED AND THE ELECTRICAL FAILURES WERE REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,285. *TT *TR*JB | Crash: No Fire: No | 12,285 |
| Oct 2018 | STEERING | AT LEAST 10 TIMES IN THE PAST WEEK WE HAVE ALMOST CRASHED DUE TO THE STEERING. WE WENT OFF THE ROAD TWICE. THE CAR IS SERIOUSLY VEERING OFF TO THE RIGHT, ALMOST LIKE YOU ARE HYDROPLANING ON DRY LAND. YOU CAN'T EVEN STEER THE CAR BACK INTO THE LANE. IT JUST GOES BY ITSELF. I DID TAKE IT TO THE DEALER TODAY. THEY ARE SAYING THAT IT IS THE LANE ASSIST BEING ON AND TO TURN IT OFF. WE'VE HAD THE CAR FOR 5 MONTHS AND NOW ALL OF A SUDDEN THIS IS HAPPENING. IT IS NOT RIGHT AND SOMEONE IS GOING TO BE KILLED. PLEASE INVESTIGATE THESE COMPLAINTS AND PLEASE DO A RECALL BEFORE INNOCENT PEOPLE ARE KILLED. THIS IS HAPPENING ON THE HIGHWAY AS WELL AS SMALLER STREETS | Crash: No Fire: No | 4,700 |
| Oct 2018 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | ** 2018 SUBARU OUTBACK ** THIS HAS HAPPENED THREE TIMES** DRIVING CAR WHEN CAR SHUTS OFF COMPLETE LOSS OF POWER ENGINE TURNS OFF WITHOUT WARNING AT VARIOUS SPEEDS - SEEMS TO OCCUR WHEN THE LOW FUEL WARNING SYSTEM TURNS ON AT 1/4 TANK OF GAS. THIS 3RD TIME ALMOST GOT ME KILLED TRAVELING AT 45MPG WHEN IT HAPPENED TODAY INSIDE A MAJOR INTERSECTION. SOFTWARE / SENSOR FOR THE LOW FUEL SYSTEM? SOMETHING IS VERY SERIOUSLY WRONG. 1. IS THIS CAR SAFE TO DRIVE WITH A FULL TANK OF GAS? 2. HAS THERE BEEN OTHER COMPLAINTS ABOUT THIS EXACT PROBLEM? 3. IS THERE A RECALL OR FIX ? | Crash: No Fire: No | 13,000 |
| Oct 2018 | FUEL/PROPULSION SYSTEM | NUMBER OF MILES SHOWED 40 UNTIL GAS WAS NEEDED- 8 MILES LATER WAS COMPLETELY OUT OF GAS ON MAJOR HIGHWAY- CONTACTED SUBARU SERVICE WHERE CAR WAS PURCHASED AND ASKED IF THERE WERE ANY ISSUES WITH THIS, HE SAID YES-- HE ACTUALLY SAID THE SAME EXACT SCENARIO-- WHERE SAID 40, AND APPROX. 8 MILES LATER COMPLETELY OUT OF GAS- HE TOLD ME THAT THEY HAD FUEL ENGINEERS LOOK AT THE CAR THAT WAS BROUGHT IN AND SAID THE ONLY WAY TO GET GOOD INFORMATION IS TO RE-SET TRIP A AND RE-SET TRIP B AFTER YOU FILL YOUR TANK-- SO IT CAN CALIBRATE. I HAD NEVER HEARD OF THIS BEFORE- THEY SHOULD COMMUNICATE THIS TO THEIR CUSTOMERS TO AVOID THIS HUGE SAFETY RISK. POLICE WERE CALLED TO US BROKEN DOWN ON FREEWAY TO ALERT TRAFFIC WE WERE SITTING ON SHOULDER- VERY UNSAFE AREA TO "RUN OUT OF GAS"- SUBARU SHOULD GET THIS GLITCH FIXED-- AND MOST IMPORTANTLY, COMMUNICATE TO PEOPLE THAT THIS IS A KNOWN PROBLEM. I HAVE ALSO CONTACTED SUBARU AMERICA TO LET THEM KNOW AND I HAVE OPENED A CASE. THEY WILL CALL ME BACK NO LATER THAN WEDNESDAY, OCT 10TH, 2018 WITH AN UPDATE. I ALSO WANTED THIS TO BE BROUGHT TO NTSB ATTENTION SINCE SUBARU SOUNDED LIKE THEY KNEW ABOUT IT, BUT DIDN'T EVEN TELL US WHEN WE PURCHASED THE CAR. CAR HAS ROUGHLY 4K MILES ON IT. | Crash: No Fire: No | 4,000 |
| Oct 2018 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE THE CONTACT'S WIFE WAS DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO MCCURLEY INTEGRITY SUBARU (LOCATED AT 9620 SANDIFUR PKWY, PASCO, WA 99301, (509) 412-7100) WHERE IT WAS DIAGNOSED THAT THE VEHICLE RAN OUT OF FUEL. THE CONTACT WAS INFORMED THAT WHEN THE FUEL GAUGE DISPLAYED 20 MILES TO EMPTY, THE FUEL TANK WAS ACTUALLY EMPTY. THE CONTACT WAS INFORMED THAT THE FUEL GAUGE WAS DEFECTIVE AND THE MANUFACTURER WAS WORKING ON A REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE. *TT*JB | Crash: No Fire: No Towed | 2,000 |
| Oct 2018 | VEHICLE SPEED CONTROL | AFTER USING 'X-MODE' THE CAR BEGAN TO ACCELERATE ON ITS OWN WITHOUT ENGAGING THE GAS PEDAL. IT CONTINUED EVEN AFTER TURNING THE CAR OFF AND RESTARTING IT. I THEN PULLED OVER AND CAME TO A COMPLETE STOP, SHIFTED TO NEUTRAL, AND IT AGAIN ACCELERATED FROM 0-40 MPH BEFORE IT STARTED TO DECELERATE ON ITS OWN. | Crash: No Fire: No | 8,000 |
| Oct 2018 | STEERING | STEERING WAS GREAT UNTIL 6000 MILES. THE CAR NOW HAS A DEFINITE PROBLEM WITH EITHER THE FRONT END OR STEERING. THE STEERING IS IRREGULAR AND FEELS AS THOUGH YOU WILL NOT BE ABLE TO CONTROL THE VEHICLE. WHILE TURNING THE STEERING FEELS STUCK AND THERE IS NOT ROAD DEFECT TO BE STUCK IN. WHILE DRIVING FORWARD THE CAR WILL JERK THE FRONT END AND IT FEELS LIKE YOU WILL LOOSE CONTROL OF THE VEHICLE. | Crash: No Fire: No | 6,000 |
| Oct 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | I RECENTLY PURCHASED A 2018 OUTBACK. I WAS DRIVING IT GOING ABOUT 25 MPH ON ROAD BY MY HOUSE AND IT SHUT DOWN OUT OF NOWHERE, DASH LIGHTS CAME ON, GAS PEDAL WOULDN'T WORK, THE ONLY WAY I GOT IT TO GO WAS SHUTTING IT OFF COMPLETELY AND RESTARTING IT. THEY CAR HAS 3500 MILES, I DROPPED IT OFF AT THE DEALERSHIP ON 8/25 AND THEY HAVE HAD IT SINCE. THEY REPLACED THE FUEL PUMP SAYING IT WAS THE CAUSE OF IT SHUTTING DOWN ON ME. I RECEIVED THE CAR BACK ON 9/21 AND DROVE IT FOR 180 MILES, THIS TIME AT 65 MPH THE CAR SHUTDOWN AGAIN WHILE I WAS TRYING TO PASS SOMEONE ON A 2 LANE ROAD, POWER STEERING LOST AND ALL LIGHTS CAME ON DASHBOARD LIKE IT HAD SOME TYPE OF ELECTRICAL PROBLEM. VERY SIMILAR TO THE FIRST TIME BUT I WAS DRIVING MUCH FASTER THIS TIME.AFTER ABOUT 30 SECONDS THE CAR JUST KIND OF STARTED UP BY ITSELF WITHOUT ME HAVING TO PUSH THE START BUTTON I BELIEVE THIS ISSUE IS A HUGE SAFETY ISSUE AND COULD POSSIBLY GET ME KILLED OR SOMEONE ELSE KILLED WHILE DRIVING THIS CAR. SUBARU SERVICE FACILITY HAS NO CLUE WHATS GOING ON SINCE THE CAR IS NOT THROWING CODES. I HAVE STARTED THE LEMON LAW PROCESS BUT SUBARU IS NOT BEING VERY HELPFUL THUS FAR. ALSO HAVING A PROBLEM WITH PASSENGER SEAT NOT SENSING IF SOMEONE IS SITTING IN THE SEAT AND NOT ENABLING THE AIRBAGS. THIS PROBLEM CAME UP ON THE SCAN ON 8/25 ANALYSIS. I WAS UNAWARE OF THE ISSUE, NOTHING IN THE CAR TOLD ME PASSENGER SIDE AIRBAG WAS NOT WORKING. SUBARU REPLACED THE SEAT BUT I AM STILL CONCERNED THAT THE PROBLEM IS GOING ON SINCE I HAVE NO WAY TO TELL IF IT WORKS OR NOT. | Crash: No Fire: No | 3,800 |
| Sep 2018 | AIR BAGS | TL* THE CONTACT OWNED A 2018 SUBARU OUTBACK. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE ATTEMPTED TO MERGE INTO AN OPEN LANE AND WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY ALLSTATE INSURANCE TO AN OPEN LOT WHERE IT WAS DEEMED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED HIM TO FILE A COMPLAINT WITH THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 10,300. *TT CONSUMER STATED THE INSURANCE COMPANY IS ATTEMPTING TO REPAIR THE CAR. UPDATED 11/21/18*JB | Crash: Yes Fire: No Towed | 10,300 |
| Sep 2018 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING 55 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES WHEN TRYING TO PASS OTHER VEHICLES OR MERGE LANES. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A DRIVER ASSIST TECHNOLOGY FEATURE CALLED EYESIGHT. THE VEHICLE WAS TAKEN TO ROMANO SUBARU (960 HIAWATHA BLVD W., SYRACUSE, NY 13204), BUT THEY WERE UNABLE TO FIND THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER TO HAVE THE VEHICLE INSPECTED. THE FAILURE MILEAGE WAS 680. | Crash: No Fire: No | 680 |
| Sep 2018 | VISIBILITY/WIPER | REAR VIEW MIRROR TOO TIGHTLY ATTACHED TO FRONT WINDOW. EPOXY ATTACHING WINDOW GOT HOT IN SUN AND CRACKED ENTIRE WINDOW AND FELL OFF. | Crash: No Fire: No | Unknown |
| Sep 2018 | FUEL/PROPULSION SYSTEM | MY GAS LIGHT WENT ON AND THE MONITOR SAID I HAD 60 MILES LEFT. WITHIN A COUPLE BLOCKS IT WENT TO 50 THEN 40 THEN 20 AND WAS OUT OF GAS. IT STILL SAID I HAD 20 MILES LEFT WHEN THE CAR WAS IN THE LEFT LANE OF A ROAD AND COMPLETELY WOULDN'T START. I WAS JUST GOING STRAIGHT ON A CITY ROAD. PEOPLE WERE HONKING AT ME AND I WAS SCARED SOMEONE WOULD HIT ME. THIS HAS NEVER HAPPENED TO ME BEFORE. THEN SOME PEOPLE HELPED ME GET IT ACROSS THE 2 LANES AND ONTO THE SIDE. I LOCKED IT AND WENT FOR GAS. WHEN I CAME BACK. THE CAR WOULD NOT UNLOCK WITH THE KEYLESS ENTERY. I HAD TO TAKE OUT THE HIDDEN KEY AND OPEN IT. AND THEN WHEN I PUT GAS IN IT. IT STARTED NO PROBLEM. I WENT TO FILL UP AND IT FILLED UP AT 17 GALLONS. SO IT STILL HAD MORE THEN 2 GALLONS WHEN IT RAN OUT. I BROUGHT IT TO SUBARU, THEY LOOKED IT OVER FOR A FEW DAYS. CALLED THERE SPECIALISTS BUT SAID THEY DON'T KNOW WHAT HAPPENED AND I SHOULD JUST TRY TO KEEP THE GAS TANK AT FULL AND IT SHOULDN'T HAPPEN AGAIN. I FEEL FOR A 2018 NEW CAR THIS IS SCARY. | Crash: No Fire: No | 7,000 |
| Aug 2018 | POWER TRAIN,VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SOUTHERN STATES SUBARU OF RALEIGH (2511 WAKE FOREST RD, RALEIGH, NC 27609, 888-439-5154), BUT THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT A SPECIALIST TO ASSIST THE DEALER. THE FAILURE RECURRED. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT'S VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10. | Crash: No Fire: No | 10 |
| Aug 2018 | STRUCTURE | THE PASSENGER SIDE HOOD DOES NOT SHUT ALL THE WAY. A SERVICE BULLETIN CAME OUT BUT THE DEALER SAID THEY WOULD NOT RECOMMEND THE FIX BECAUSE IT INVOLVES USING A 2X4 TO BEND THE HOOD. | Crash: No Fire: No | 1,000 |