Complaint volume
805 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Subaru Outback Complaints
805 consumer-submitted complaints on record for the 2018 Subaru Outback, grouped by component category.
805 Total complaints
27 Crash reports
4 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are visibility/wiper, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 27 crash reports, 4 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 488 complaints, with an average reported failure mileage of 21,422 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to visibility/wiper, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Subaru Outback?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Subaru Outback
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Subaru Outback complaints?
27 Crash
4 Fire
10 Injury
0 Fatality
19 Towed
7 Medical attention
What are the most common 2018 Subaru Outback complaint categories?
VISIBILITY/WIPER 210
ELECTRICAL SYSTEM 197
UNKNOWN OR OTHER 97
VISIBILITY 37
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 23
STEERING 22
FUEL/PROPULSION SYSTEM 19
ENGINE 15
STRUCTURE 12
BACK OVER PREVENTION 10
805 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2018 | UNKNOWN OR OTHER | THE WINDSHIELD CRACKED FROM A TINY CHIP THAT SPREAD RAPIDLY TO ABOUT 2FEET IN LENGTH OVER 4 DAYS. THIS IS MY SECOND WINDSHIELD REPLACEMENT IN LESS THAN 12 MONTHS. THE OUTBACK WINDSHIELD DESIGN IS WEAK, AND IN MY OPINION DANGEROUS. OTHER OUTBACK OWNERS ARE HAVING THE SAME ISSUE | Crash: No Fire: No | 12,000 |
| Dec 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE. | Crash: No Fire: No | 18,500 |
| Dec 2018 | VISIBILITY/WIPER | 2 WINDSHIELD CRACKS IN LOWER PORTION OF WINDSHIELD DURING 1ST YEAR OF OWNERSHIP. BOTH CRACKS OCCURRED WHILE DRIVING AROUND TOWN ~35 MPH, ONCE DURING A 100 DEGF SUMMER DAY, AND THE OTHER DURING A 40 DEGF RAINY WINTER MORNING. INSPECTION OF CRACK AFTER STOPPING SHOWED POSSIBLE ORIGINATION FROM ~1MM CHIPS. DURING THE SUMMER, THE FIRST CHIP, LOCATED IN THE DE-ICER AREA, GREW RAPIDLY TO A CRACK ACROSS THE WINDSHIELD WITH A LOUD 'POP' SOUND AFTER THE AIR CONDITIONER WAS TURNED ON HIGH USING DEFROSTER AIR MODE. SUBARU OF AMERICA (NOT THE DEALER) REPLACED THE WINDSHIELD AND RECALIBRATED THE EYESIGHT SYSTEM AS A 'GOODWILL' REPAIR. DURING THE WINTER, ANOTHER CHIP BETWEEN THE VIN# DISPLAY WINDOW AND THE PERIMETER OF THE LOWER WINDSHIELD EXPLOSIVELY GREW TO A CRACK WHEN HEATED DEFROSTER AIR WAS ACTIVATED. REPAIR PENDING. MAIN CONCERN IS THE FRAGILE NATURE AND TEMPERATURE DEPENDANCE OF THIS GLASS TEMPER, ESPECIALLY NEAR WINDOW BOUNDARY CONDITIONS AND WHERE DEFROSTER AIR IS THE STRONGEST. OVER 20 YEARS OF DRIVING OTHER VEHICLES ON THE SAME ROUTE HAVE CAUSED LITTLE CHIPS ON OTHER WINDSHIELDS, BUT NEVER HAS A CHIP GROWN INTO A CRACK, WITH OR WITHOUT HOT OR COLD DEFROSTER AIR HITTING IT. I SUSPECT THAT THE THICKNESS AND TEMPER OF THE LATEST GENERATION OF OUTBACK CARLEX WINDSHIELDS WILL CONTINUE TO CAUSE ISSUES SIMILAR TO TSB# 12-192-15R. | Crash: No Fire: No | 18,000 |
| Dec 2018 | FUEL/PROPULSION SYSTEM | CAR STALLED AND RAN OUT OF GAS WHEN THE SYSTEM SAID I HAD 20 MILES LEFT. I WAS 2 MILES FROM HOME/GAS STATION. THIS HAPPENED AT A STREET LIGHT ON A BUSY STREET. I HAD TO GET OUT AND PUSH THE CAR OUT OF THE WAY IN 5 LANES OF TRAFFIC. | Crash: No Fire: No | 5,000 |
| Dec 2018 | ELECTRICAL SYSTEM,VISIBILITY/WIPER | HARMAN-KARDON AUDIO UNIT FAILURE AT 8,000 MILES. RESULTS IN LOSS A BASIC BACK UP CAMERA FUNCTION. EXTENSIVE SAFETY FEATURES ON THIS VEHICLE-BASIC BACK UP CAMERA NOT WORKING. | Crash: No Fire: No | 8,350 |
| Dec 2018 | VISIBILITY | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD CRACKED FROM ONE SIDE TO THE OTHER. THE DEALER (BRIGGS SUBARU OF TOPEKA, 3115 S KANSAS AVE, TOPEKA, KS 66611, (785) 581-0138) PREVIOUSLY REPLACED THE WINDSHIELD. THE RECENT FAILURE WAS REPAIRED BY SAFELIGHT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,092. | Crash: No Fire: No | 2,092 |
| Dec 2018 | VISIBILITY/WIPER | MY WINDSHIELD IS CRACKED FOR THE 2ND TIME NOW IN ITS FIRST YEAR OF OWNERSHIP. THE FIRST TIME IT CRACKED IT WAS BECAUSE OF A PEBBLE STRIKE FROM THE ROAD. EXTREMELY SMALL FRAGMENT STRUCK THE GLASS, MADE A POCK MARK, AND THE WINDSHIELD WAS REPLACED. TODAY, LESS THAN A MONTH LATER A NEW CRACK APPEARED WHILE DRIVING WITHOUT ANY STRIKE FROM AN OBJECT. SUBARU DEALER CLAIMS IT WAS STRUCK BUT FIND A CRACK ONLY WITHOUT ANY POINT ALONG IT OF AN IMPACT MAKES ME VERY VERY SUSPICIOUS. NOW I HAVE TO WAIT FOR THE INSURANCE COMPANY TO SETTLE ON CHARGES AND SEND A CHECK BEFORE THE NEXT WINDSHIELD CAN BE APPLIED. MY WIFE AND I WERE CALMLY DRIVING ON COMPLETELY PAVED ROADS WHEN WE BOTH WATCHED THE CRACK APPEAR AND GROW DURING OUR DRIVE. :-( I HAVE DRIVEN FOR 50+ YEARS, AND OWNED 20+ CARS. I'VE NEVER HAD THIS HAPPEN. | Crash: No Fire: No | 12,000 |
| Dec 2018 | FUEL/PROPULSION SYSTEM,ELECTRICAL SYSTEM | RAN OUT OF GAS WHEN GAUGE SHOWED 40 MILES LEFT - CAR LOCKED UP ON A 70MPH FREEWAY - REPORTED TO SUBARU ALMOST A YEAR AGO AND RECENTLY SAW WHERE A RECALL HAD BEEN INITIATED BUT CALLED SUBARU CUSTOMER SERVICE AND THEY HAVE NO IDEA WHEN THIS WILL BE RESOLVED EVEN THOUGH THEY HAVE KNOW ABOUT IT FOR A YEAR - WHY IS THIS NOT A SAFETY ISSUE THAT THE NHTSA IS FORCING THEM TO FIX | Crash: No Fire: No | 500 |
| Dec 2018 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING 35 MPH, THE FUEL GAUGE INDICATED 40 MILES REMAINING, BUT THE VEHICLE RAN OUT OF FUEL. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. | Crash: No Fire: No | 8,000 |
| Nov 2018 | VEHICLE SPEED CONTROL | ON SEPTEMBER 19, 2018 I WAS DRIVING MY SUBARU OUTBACK THROUGH BIG BEND NATIONAL PARK. I WAS LEAVING THE CHISOS MOUNTAINS BASIN WITHIN THE PARK WHEN IT BEGAN LIGHTLY RAINING. I PRESSED THE X-MODE BUTTON HOPING IT WOULD INCREASE MY TRACTION ON THE WINDING ROADS. AS THE CAR WAS COMING DOWN FAIRLY STEEP DECLINE, I NOTICED THAT I WAS GAINING SPEED AND X-MODE HAD TURNED ITSELF OFF. I CAME AROUND A CURVE A LITTLE FAST AND FELT THAT IT TOOK MORE EFFORT THAN I'D EXPECTED TO SLOW THE CAR. AT THAT POINT, THE ROAD LEVELED OUT AND THE RAIN HAD STOPPED, BUT MY SPEED WAS STILL ACCELERATING. I HAD TO KEEP MY FOOT ON THE BRAKE TO MAINTAIN A SAFE SPEED. I DECIDED TO PULL OVER, PUT THE CAR IN PARK, AND TURN OFF THE IGNITION IN HOPES THAT WOULD RESET THE ENGINE. AFTER A MINUTE OR TWO, I STARTED UP THE CAR AGAIN, PUT IT INTO DRIVE, AND WITHOUT TOUCHING THE GAS PEDAL IT BEGAN TO ACCELERATE. AFTER IT REACHED APPROXIMATELY 45 MPH (WHICH WAS THE SPEED LIMIT) ON ITS OWN I PULLED OVER AGAIN TO THE SIDE OF THE ROAD AND CAME TO A COMPLETE STOP. MY FIANCE SUGGESTED PUTTING THE CAR IN NEUTRAL, THINKING THAT COULD RESET WHATEVER MALFUNCTION THERE WAS IN DRIVE. I SHIFTED TO NEUTRAL AND AGAIN, THE CAR ACCELERATED ON ITS OWN. IT WENT FROM 0 MPH TO 40 MPH IN NEUTRAL. IT GAINED SPEED IN A STEADY AND CONSISTENT PACE, ABOUT 1 MPH EVERY 1.5 SECONDS. MY FIANCE CALLED SUBARU OF AMERICA, HOPING THEY COULD TELL US ANYTHING AT ALL ABOUT THIS PROBLEM. THEY RECOMMENDED WE GET IT CHECKED OUT AT A DEALERSHIP AND THAT THE CLOSEST SUBARU DEALERSHIP WAS MORE THAN 200 MILES AWAY. WHILE HE WAS ON THE PHONE, THE CAR BEGAN DECELERATING WITHOUT HAVING TOUCHED THE GAS OR BRAKE PEDALS. AFTER THAT, IT BEGAN DRIVING NORMALLY AND I DIDN'T EXPERIENCE ANY FURTHER ISSUES UNTIL I WAS ABLE TO GET HOME AND BRING THE CAR IN FOR INSPECTION. | Crash: No Fire: No | 8,000 |
| Nov 2018 | FUEL/PROPULSION SYSTEM | OUR SYSTEM SHOWED 40 MILES TO EMPTY. LUCKILY WE WERE IN A TURN LANE COMING UP TO A TRAFFIC LIGHT AND THE CAR SHUT OFF/STOPPED RUNNING. TRAFFIC HAD TO GO AROUND US TO TURN AT THE LIGHT. SOMEONE STOPPED AND GAVE US 5 GALLONS OF GAS. WE WERE ABLE TO RESTART THE CAR AND GO TO A SERVICE STATION AND FILL UP. | Crash: No Fire: No | 4,500 |
| Nov 2018 | UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | 30 MILES LEFT AS INDICATED ON FUEL TANK, CAR ENGINE SHUT DOWN WHILE DRIVING ON ROAD AND CAME TO A COMPLETE STOP IN LEFT SIDE OF HIGHWAY, MY FAMILY WERE PASSENGERS IN MY CAR AND THIS COULD HAVE BEEN A FATAL SITUATION. A GOOD SAMARITAN HELPED US MOVE OUR CAR OVER TO SIDE OF ROAD OUT OF HARMS WAY. I AM VERY DISAPPOINTED IN SUBARU AND DO NOT TRUST THAT IT HAS THE BEST 'SAFETY' FEATURES IF IT IS THIS INACCURATE IN INFORMING ME OF MILEAGE! I CAN'T HELP BUT THINK WHAT WORSE OUTCOME COULD HAVE HAPPENED TO MY FAMILY. THANK GOD WE ARE ALL OK. DO BETTER SUBARU, FOR THE LIVES OF YOUR CUSTOMERS DRIVING YOUR VEHICLES AND THE SAFETY OF THE GENERAL PUBLIC. | Crash: No Fire: No | 4,450 |
| Nov 2018 | ELECTRICAL SYSTEM | I WAS DRIVING AND THE ENTIRE DISPLAY WENT BLANK! THIS RENDERS ALL ELECTRONIC FEATURES CONTROLLED BY THE SCREEN INOPERABLE AND ALSO VIOLATES FEDERAL LAW MANDATING BACKUP CAMERAS ON 2018 OR NEWER CARS. THOUGH TECHNICALLY MY VEHICLE IS STILL EQUIPPED WITH IT, IT DOESN'T MATTER BECAUSE THE DISPLAY IS COMPLETELY DEAD. THIS IS SUCH A COMMON PROBLEM THE PART IS BACKORDERED FOR AT LEAST A MONTH, IN THE MEANTIME I WILL DRIVING A CAR WITHOUT AN IMPORTANT SAFETY FEATURE. | Crash: No Fire: No | 8,000 |
| Nov 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | 2018 SUBARU OUTBACK: PER DEALER: ORIGINAL BATTERY "BAD" & REPLACED BY DEALER AFTER IT FAILED (UNABLE TO START & WON'T HOLD CHARGE) AFTER 10,500 MILES AT 9 MO. BATTERY ALSO FAILED IN OUR PREVIOUSLY OWNED 2015 OUTBACK AFTER ONLY 3 WEEKS, & IN A 2015 SUBARU LEGACY AFTER 35 MONTHS. THE 2018 OUTBACK'S TOUCH SCREEN (& BACK-UP CAMERA SCREEN, ETC) HAS ALSO STOPPED WORKING TWICE, AT ABOUT 2 MONTHS (WHILE BACKING OUT OF THE DRIVEWAY) & AGAIN AT 3 MONTHS, BOTH TIMES SUDDENLY, THE SCREEN GOING BLACK FOR A MINUTE OR LONGER, & THEN TURNING WHITE FOR SEVERAL MINUTES BEFORE RESUMING THE NORMAL SCREEN CONFIGURATION & APPEARANCE. | Crash: No Fire: No | 10,500 |
| Nov 2018 | ELECTRICAL SYSTEM | 8- INCH TOUCH SCREEN SYSTEM IS COMPLETELY BLANK. AS A RESULT, THE BACKUP CAMERA DOES NOT FUNCTION. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME, THE UNIT WAS REPLACED AFTER A ONE WEEK WAIT FOR THE PART TO BE DELIVERED. AFTER SEVERAL MONTHS,THIS UNIT WENT OUT. SUBARU 'A MONTH WAIT FOR NEW UNIT DUE TO REPAIR DEMANDS.' | Crash: No Fire: No | 11,000 |
| Nov 2018 | VEHICLE SPEED CONTROL | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING LOW SPEEDS IN A LOWER GEAR, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS TAKEN TO MCGOVERN SUBARU (203 LAFAYETTE RD, NORTH HAMPTON, NH 03862, (603) 964-9303) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,500. | Crash: No Fire: No | 5,500 |
| Nov 2018 | UNKNOWN OR OTHER | THE RADIO DISPLAY HEAD UNIT FAILED. THE REAR BACK-UP CAMERA AND AND WARNING SIGNALS ARE INOPERABLE. I HAVE BEEN WITHOUT THE SYSTEMS FOR THREE WEEKS AND SUBARU CUSTOMER SERVICE CAN NOT PROVIDE A DATE WHEN THIS REPAIR CAN BE MADE. THIS IS A SAFETY CONCERN AS THEY AID IN BACKING UP THE VEHICLE IN PARKING LOTS AT NIGHT WHEN VISIBILITY IS POOR. | Crash: No Fire: No | 7,800 |
| Nov 2018 | STEERING,SUSPENSION | I HAVE HAD STEERING ISSUES WITH THIS CAR SINCE DAY ONE, THE DEALER TOLD ME I HAD TO GET USE TO IT. CAR PULLED TO THE RIGHT AND AT HIGHER SPEEDS YOU FEEL LIKE YOU WERE HYDROPLANING-NO CONTROL THEN STEERING WOULD COME BACK. BROUGHT THE CAR BACK TO DEALER AND THEY MADE ADJUSTS TO THE ALIGNMENT AND DOESN'T PULL TO RIGHT AS BAD. BUT THE FEELING OF HYDROPLANING STILL EXISTS AND THE DEALER CAN NOT DUPLICATE PROBLEM .THEY TELL ME ITS WITHIN SUBARU'S SPECIFICATIONS THERE IS A REAL PROBLEM WITH THIS CAR SINCE DATE OF SERVICE 3-12-18 | Crash: No Fire: No | 200 |
| Nov 2018 | POWER TRAIN,ENGINE | VEHICLE IN MOTION APPROXIMATELY 30-40 MPH IN REGULAR STREET DRIVING. THE CAR HAS FELT AS IF THE ENGINE WAS ABOUT TO STALL OR AS IF THE TRANSMISSION WAS SEIZING UP. THIS OCCURRED A FEW TIMES. A BIT UNNERVING BECAUSE IT HAPPENED WITH MOVING TRAFFIC BEHIND, IN FRONT AND TO THE SIDES. | Crash: No Fire: No | 666 |
| Nov 2018 | SUSPENSION,WHEELS | DRIVER SIDE FRONT WHEEL/SUSPENSION IS MAKING RATTLING NOISE WHILE DRIVING AT ANY SPEED. THE NOISE IS WORSE WHEN HITTING UNEVEN SURFACES ON THE ROAD (LIKE A REPAIR SPOT OR TRANSITION FROM CONCRETE TO ASPHALT) . THE FRONT-END SOUNDS LOOSE, AND THERE IS A SLIGHT VIBRATION WHEN DRIVING AT HIGHER SPEEDS. WE HAVE TAKEN OUR CAR INTO THE DEALER MULTIPLE TIMES AND THEY SAY ALL IS OK AND THE NOISE IS AS INTENDED BY THE MANUFACTURER. WE DO NOT FEEL SAFE IN THE CAR. | Crash: No Fire: No | 300 |
| Nov 2018 | ELECTRICAL SYSTEM,BACK OVER PREVENTION | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE THE CONTACT WAS DRIVING, THE AUTOMATED DRIVING SYSTEM STOPPED WORKING AND THE BACK-UP CAMERA DID NOT FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER (STEVE MOYER SUBARU, 201 S CENTRE AVE, LEESPORT, PA 19533, (888) 696-0345) WHERE IT WAS DIAGNOSED THAT THE COMPUTER THAT CONTROLLED THE ELECTRONIC AND SAFETY SYSTEMS MALFUNCTIONED. THE DEALER EXPLAINED THAT THE FAILURE WAS OCCURRING WITH MULTIPLE VEHICLES AND THAT THEY WOULD REPLACE THE COMPONENT UNDER THE WARRANTY. THE REPAIRS WERE COMPLETED AND THE ELECTRICAL FAILURES WERE REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,285. *TT *TR*JB | Crash: No Fire: No | 12,285 |
| Oct 2018 | STEERING | AT LEAST 10 TIMES IN THE PAST WEEK WE HAVE ALMOST CRASHED DUE TO THE STEERING. WE WENT OFF THE ROAD TWICE. THE CAR IS SERIOUSLY VEERING OFF TO THE RIGHT, ALMOST LIKE YOU ARE HYDROPLANING ON DRY LAND. YOU CAN'T EVEN STEER THE CAR BACK INTO THE LANE. IT JUST GOES BY ITSELF. I DID TAKE IT TO THE DEALER TODAY. THEY ARE SAYING THAT IT IS THE LANE ASSIST BEING ON AND TO TURN IT OFF. WE'VE HAD THE CAR FOR 5 MONTHS AND NOW ALL OF A SUDDEN THIS IS HAPPENING. IT IS NOT RIGHT AND SOMEONE IS GOING TO BE KILLED. PLEASE INVESTIGATE THESE COMPLAINTS AND PLEASE DO A RECALL BEFORE INNOCENT PEOPLE ARE KILLED. THIS IS HAPPENING ON THE HIGHWAY AS WELL AS SMALLER STREETS | Crash: No Fire: No | 4,700 |
| Oct 2018 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | ** 2018 SUBARU OUTBACK ** THIS HAS HAPPENED THREE TIMES** DRIVING CAR WHEN CAR SHUTS OFF COMPLETE LOSS OF POWER ENGINE TURNS OFF WITHOUT WARNING AT VARIOUS SPEEDS - SEEMS TO OCCUR WHEN THE LOW FUEL WARNING SYSTEM TURNS ON AT 1/4 TANK OF GAS. THIS 3RD TIME ALMOST GOT ME KILLED TRAVELING AT 45MPG WHEN IT HAPPENED TODAY INSIDE A MAJOR INTERSECTION. SOFTWARE / SENSOR FOR THE LOW FUEL SYSTEM? SOMETHING IS VERY SERIOUSLY WRONG. 1. IS THIS CAR SAFE TO DRIVE WITH A FULL TANK OF GAS? 2. HAS THERE BEEN OTHER COMPLAINTS ABOUT THIS EXACT PROBLEM? 3. IS THERE A RECALL OR FIX ? | Crash: No Fire: No | 13,000 |
| Oct 2018 | FUEL/PROPULSION SYSTEM | NUMBER OF MILES SHOWED 40 UNTIL GAS WAS NEEDED- 8 MILES LATER WAS COMPLETELY OUT OF GAS ON MAJOR HIGHWAY- CONTACTED SUBARU SERVICE WHERE CAR WAS PURCHASED AND ASKED IF THERE WERE ANY ISSUES WITH THIS, HE SAID YES-- HE ACTUALLY SAID THE SAME EXACT SCENARIO-- WHERE SAID 40, AND APPROX. 8 MILES LATER COMPLETELY OUT OF GAS- HE TOLD ME THAT THEY HAD FUEL ENGINEERS LOOK AT THE CAR THAT WAS BROUGHT IN AND SAID THE ONLY WAY TO GET GOOD INFORMATION IS TO RE-SET TRIP A AND RE-SET TRIP B AFTER YOU FILL YOUR TANK-- SO IT CAN CALIBRATE. I HAD NEVER HEARD OF THIS BEFORE- THEY SHOULD COMMUNICATE THIS TO THEIR CUSTOMERS TO AVOID THIS HUGE SAFETY RISK. POLICE WERE CALLED TO US BROKEN DOWN ON FREEWAY TO ALERT TRAFFIC WE WERE SITTING ON SHOULDER- VERY UNSAFE AREA TO "RUN OUT OF GAS"- SUBARU SHOULD GET THIS GLITCH FIXED-- AND MOST IMPORTANTLY, COMMUNICATE TO PEOPLE THAT THIS IS A KNOWN PROBLEM. I HAVE ALSO CONTACTED SUBARU AMERICA TO LET THEM KNOW AND I HAVE OPENED A CASE. THEY WILL CALL ME BACK NO LATER THAN WEDNESDAY, OCT 10TH, 2018 WITH AN UPDATE. I ALSO WANTED THIS TO BE BROUGHT TO NTSB ATTENTION SINCE SUBARU SOUNDED LIKE THEY KNEW ABOUT IT, BUT DIDN'T EVEN TELL US WHEN WE PURCHASED THE CAR. CAR HAS ROUGHLY 4K MILES ON IT. | Crash: No Fire: No | 4,000 |
| Oct 2018 | ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM | TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE THE CONTACT'S WIFE WAS DRIVING 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO MCCURLEY INTEGRITY SUBARU (LOCATED AT 9620 SANDIFUR PKWY, PASCO, WA 99301, (509) 412-7100) WHERE IT WAS DIAGNOSED THAT THE VEHICLE RAN OUT OF FUEL. THE CONTACT WAS INFORMED THAT WHEN THE FUEL GAUGE DISPLAYED 20 MILES TO EMPTY, THE FUEL TANK WAS ACTUALLY EMPTY. THE CONTACT WAS INFORMED THAT THE FUEL GAUGE WAS DEFECTIVE AND THE MANUFACTURER WAS WORKING ON A REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. THE VIN WAS NOT AVAILABLE. *TT*JB | Crash: No Fire: No Towed | 2,000 |