Complaint volume
156 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Kia Sportage Complaints
156 consumer-submitted complaints on record for the 2018 Kia Sportage, grouped by component category.
156 Total complaints
7 Crash reports
11 Fire reports
4 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, electrical system, unknown or other. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 11 fire reports, 4 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 49 complaints, with an average reported failure mileage of 41,544 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, electrical system, unknown or other?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Kia Sportage?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Kia Sportage
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Kia Sportage complaints?
7 Crash
11 Fire
4 Injury
0 Fatality
12 Towed
3 Medical attention
What are the most common 2018 Kia Sportage complaint categories?
ENGINE 54
ELECTRICAL SYSTEM 11
UNKNOWN OR OTHER 11
ENGINE,FUEL/PROPULSION SYSTEM 5
POWER TRAIN 5
ELECTRICAL SYSTEM,ENGINE 4
SEATS 4
SERVICE BRAKES, HYDRAULIC 4
STRUCTURE 4
VISIBILITY/WIPER 4
156 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Sep 2019 | POWER TRAIN | I'VE BEEN EXPERIENCING AN TRANSMISSION ISSUE. I'LL BE DRIVING ALONG, STEADILY WITH SPEED CONTROL SET AT 70 AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP DOWN SHIFT AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP IT ALSO HAPPENING AT LOW SPEEDS AS WELL, IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS, IT ALSO ENTERMITTING WILL HAVE NO ACCELERATION ON TAKE OFF. HAS BEEN BACK TO THE KIA DEALER TWICE , THE LAST TIME WAS TOLD BY GENERAL MANAGER AND SERVICE MANAGER AND THEY HAVE NO CLUE , AND GENERAL MANAGER WAS VERY RUDE AND TRIED TO JUST SALE ME ANOTHER VEHICLE WHEN I DECLINE HE GOT VERY UNPROFESSIONAL AND SEEMED HE WAS NOT CONCERNED OF THE WARRANTY AND TO TAKE IT BACK TO DEALER THAT SOLD IT TO ME 600 MILES AWAY PLEASE HELP | Crash: No Fire: No | Unknown |
| Sep 2019 | STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES | ALL ELECTRICAL MALFUNCTION AND LOSS OF STEERING AND BRAKES RESULTING IN HEADING CRASH | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 33,000 |
| Sep 2019 | STEERING | WHILE DRIVING THE WHEEL BLOCKS FOR A WHILE AND CAN'T CONTROL THE CAR. BROUGHT TO THE DEALERS AND CLAIMS NOTHING WRONG. NOW HAPPENS VERY OFTEN AND THE CAR IS NOT DRIVABLE. WROTE 3 TIMES TO COSTUMER SERVICE , NO ANSWER. SHOULD A FATAL ACCIDENT MUST OCCURRING TO TAKE ACTION? THIS HAPPENS WHILE TURNING. | Crash: No Fire: No | 16,000 |
| Aug 2019 | SEATS | PASSANGER SEAT HAD A L SHEAP BURN APEAR AFTER TURNNING ON THE SEAT WARMER. | Crash: No Fire: No | 10,543 |
| Aug 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | ADDENDUM # 2 FROM ORIGINAL COMPLAINT AND RESPONSE THROUGH SENATOR MARCO RUBIO OFFICE. 1ST ADDENDUM DATED AUGUST 9 2019. HUSBAND ARRIVED AT COURTESY KIA AND AS EXPECTED, NO LOANER VEHICLE. FINALLY I REACHED THE SALES MANAGER AND EXPLAINED HOW DISGUSTING IT WOULD BE FOR A DISABLED MAN WHO IS PAYING FOR A DEFECTIVE CAR AND PROMISED A LOANER TO HAVE TO CALL UBER. HE AGREED TO LOAN ONE UNDER "TEST DRIVE" GUISE. FRIDAY 9,2019 HEARD NOTHING ABOUT OUR CAR. WE CALLED AT 4:30. FERNANDO STATED THAT THEY HAD IT IN BACK AND DID NOT KNOW WHAT WAS WRONG WITH IT. SATURDAY 10,2019..1:45, JENNY THE SERVICE ADVISOR CALLED AND STATED THAT OUR CAR WAS READY " WE PUT A KSDS WIRING HARNESS". NO FURTHER EXPLANATION. NOT EVEN VIA EMAIL. THE SERVICE TICKET ON STATES...ENGINE NOISE PASS, PUT WIRING HARNESS JUMPER. I LOOKED AT THE PROTOCOL ON NHTSA SITE. IT STATES CLEARLY. THE CAR MUST BE HOOKED UP TO INTERNET EVERYDAY AND A 21 STEP PROCEDURE TO CHECK FOR ENGINE NOISE. ON THE SERVICE TICKET, MILEAGE WAS IDENTICAL IN AND OUT. HOW DO YOU REALLY TEST A CAR WITHOUT DRIVING IT. THIS WAS A RUSH JOB ON THEIR PART... EMPLOYEES PRETENDING TO NOT KNOW ABOUT THIS MASSIVE DEFECT. THE 26 PAGE DOCUMENT ATTACHED SPEAKS VOLUMES. WE ASKED FOR A PHOTO OF THE WIRING HARNESS THAT WAS DAMAGED. THEY REFUSED, THEY ALSO STATED THAT IT IS BEING SENT BACK TO THE MANUFACTURER. MEANWHILE...TWO DISABLED PERSONS GET TO DRIVE IN FEAR, LIVE IN FEAR AND PAY FOR A DEFECTIVE ENGINE/CAR AND WAS SCAMMED BY CITRUS KIA, KIA MOTORS, KIA AMERICA. ATTORNEYS GENERAL, STATES ATTORNEYS, SENATORS, PLEASE HOLD KIA ACCOUNTABLE. PLEASE MAKE THEM ACTUALLY SHOW UP IN FRONT OF CONGRESS ♿ PLANT CITY....PER THE DOCUMENT. EVERYDAY DOESN'T MEAN , DAY AND HALF. | Crash: No Fire: No | 9,400 |
| Aug 2019 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE | ADDENDUM TO THE COMPLAINT DATED JANUARY THROUGH SENATOR MARCO RUBIO OFFICE. I RECEIVED A LETTER FROM NHTSA DOT THAT THE INVESTIGATION IS OPEN AS TO THE "SOFTWARE UPGRADE", SHOULD BE LABELED RECALL AND INTO THE "THETA ENGINE", SEE ATTACHED. AS I WRITE THIS, MY DISABLED HUSBAND IS IN A TOW TRUCK WITH THE DRIVER BECAUSE HE WENT TO THE DOLLAR GENERAL STORE, TURNED THE CORNER ONTO A BUSY HIGHWAY AND THE CAR LIMP MODE LIGHT CAME ON, CAR SHUT DOWN DANGEROUSLY SLOW. LUCKILY HE WAS NOT REAR-ENDED. THIS IS PATHETIC FOR KIA MOTORS, KIA AMERICA TO GET AWAY WITH THIS. THESE VEHICLES NEED TO BE BOUGHT BACK. THEY HAVE NO CLUE WHAT IS REALLY HAPPENING. WE TOOK OUR CAR IN A COUPLE OF MONTHS AGO TO COURTESY KIA FOR AN OIL CHANGE. THEY SAID ALL WAS GOOD. CLEARLY IT IS NOT ! KIA DID US, TWO DISABLED AMERICANS WRONG. SOUL 1ST, SCAMMED INTO GOING MORE IN DEPTH BECAUSE SOUL WAS BAD... KNOWING THERE IS A MAJOR DEFECT. THAT IS DECEPTIVE TRADE PRACTICE. PLAIN AND SIMPLE AND DEALER'S ARE COMPLICIT. PLEASE GET THESE CARS OFF OF THE RODE. IT HAS BEEN NOTED ON FORUMS THAT KIA IS PUTTING USED MOTORS. PLEASE DO SOMETHING. WE ARE NOT SAFE, OUR GRANDCHILDREN ARE NOT SAFE. STATES ATTORNEYS, ATTORNEY GENERAL'S, SENATORS, ETC. HELP ALL OF US. WE LOST OUR HOME TO TOXIC DRYWALL , NOW THIS. PLANT CITY. ♿ | Crash: No Fire: No | 9,500 |
| Jul 2019 | STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | ALL OF THE LIGHTS ON MY DASHBOARD COME ON AND WHEN THIS HAPPENS IT'S GENERALLY NIGHT TIME. I CAN'T DRIVE MY CAR WITH THE HEADLIGHTS ON BECAUSE IF I CUT THEM ON MY CAR WON'T MOVE AND MY REAR VIEW CAMERA WILL NOT WORK. THE FIRST TIME THIS HAPPENED IT WAS 05/18/2019. I WAS DRIVING IN THE EVENING HOURS TO PICK MY SON UP FROM WORK I NOTICED THAT THE CAR STARTED TO SLOW DOWN AS I HAD MY FOOT ON THE ACCELERATOR, I PULLED THE CAR TO THE SIDE BEFORE IT STOPPED AND TURNED EVERYTHING OFF. I WAITED A FEW MINUTES CUT IT BACK ON AND EVERY LIGHT ON THE DASHBOARD WAS ON. I COULDN'T MOVE MY CAR I CUT THE HEADLINE OFF AND IT PROCEEDED TO MOVE. HOWEVER AT THAT TIME OF NIGHT I NEED LIGHTS. THE NEXT MORNING I TOOK THE CAR TO BERWYN KIA IN BERWYN ILLINOIS AND WAS TOLD THAT A SOFTWARE UPDATE WAS NEEDED, TOOK 30 MINUTES AND I WAS GONE. A WEEK OR TWO LATER I WAS RIGHT BACK WITH EXACT SAME ISSUE AND WAS TOLD IT WAS A HARNESS PROBLEM AND HEY WOULD GET IT FIXED. MY CAR WAS HERE FOR A MONTH. I PICKED MY CAR UP AND 07/03/2019 IT HAPPENED AGAIN AND I HAVE VIDEO FOOTAGE FOR EACH INCIDENT. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH THEM AND I AM NOW BEING THE CAR BACK AGAIN ON 07/17/2019 BECAUSE ALL OF THE ISSUES HAVE HAPPENED AGAIN!! | Crash: No Fire: No | 200,030 |
| Jul 2019 | VISIBILITY/WIPER | WHILE DRIVING DOWN THE HIGHWAY ABOUT 65 MPH, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE INTERIOR OF THE CAR. NOTHING HIT THE CAR, NO CARS IN FRONT OF THE VEHICLE, DIDN'T GO UNDER ANY OVERPASS OR SIGNS, AND THERE WAS NO PREVIOUS DAMAGE TO THE CAR. THE TEMPERATURE WAS IN THE 70'S AND A CLEAR SUNNY DAY. THE CENTER OF THE SUNROOF HAS A LARGE JAGGED HOLE IN IT, IT APPEARS THE GLASS IS BENT UPWARD AS IF IT BLOWN OUT, NOT IN. VERY FORTUNATE THERE WERE NO PASSENGERS IN THE BACK SEAT WHICH WAS COVERED IN GLASS AND GLASS DUST. RESEARCHING ONLINE, IT APPEARS THIS TYPE OF INCIDENT HAS BEEN REPORT NUMEROUS TIMES. FORTUNATELY CONTROL OF THE CAR WAS MAINTAINED AND THERE WERE NO SERIOUS INJURIES. I DO HAVE NUMEROUS PHOTOS OF THE ROOF. | Crash: No Fire: No | 32,000 |
| Jun 2019 | UNKNOWN OR OTHER,ENGINE | DRIVING MY KIA SPORTAGE (GT LINE) AT ABOUT 30-40 MILES/HOUR, DESCENDING RED HILLS (JAMAICA) AND WITHOUT WARNING THE CAR WENT DEAD, ALL THE LIGHT COMES ON THE DASH AND THE SPEED CUT DRASTICALLY. IT WAS SCARY AND I CAN ONLY IMAGINE IF IT WAS ON THE HIGHWAY. AFRAID TO DRIVE IT. *TR | Crash: No Fire: No | 11,000 |
| Jun 2019 | ENGINE | SOMETIMES WHEN I TURN ON MY CAR THE ENGINE STARTS TO SHAKE | Crash: No Fire: No | 21,500 |
| May 2019 | ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM | IN MOTION ; VEHICLE DOES NOT ACCELERATE PROPERLY, NO PICKUP MY LIFE IN DANGER SEVERAL TIMES. KIA HAS SENT LETTER IN WHICH I FOLLOWED INSTRUCTIONS. DEALERSHIP UPDATED SYSTEM. NOW MY DIAGNOSTIC SYSTEM IS NOT WORKING PUTTING ME AT EVEN GREATER RISK NO WARNING LIGHT INDICATE ENGINE TROUBLE. ACCORDING TO KIA , THE RECALL I RECEIVED IN THE MAIL WAS SPECIFICALLY DONE SO I WOULD HAVE WARNING LIGHT TAKE ASAP TO DEALERSHIP.., CLEANING OUT ALL MY BANK ACCOUNTS- KIA FINANCE NEVER SENT RIGHT TITLE IN MY LEGAL NAME AFTER I FAXED FRONT AND BACK END ,WITH DOCS THEY REQUESTED. CALLED WEEKLY & BECAUSE OF THERE MISTAKE HE HAS STOLEN 1000S OF DOLLARS FROM MY ACCOUNTS . HE IS NOT A CITIZEN SO HE DOESN'T CARE ABOUT OUR LAWS. HE CON CPA TO FORGE TAXES NOW IHAVETOHELP IRS STRAIGHTEN IT OUT. THE CPA 'DIED I WAS TOLD' I HAVING MEDICAL ISSUES FROM STRESS ANXIETY. I NEVER WANTED NEW KIA ...BUT HE SOLD IT BEHIND MY BACK. THEN BOUGHT MOST EXPENSIVE CAR LEAVING ME WITH -17;000 EQUITY. ON A CAR HE RAGGED TO HELL AND WRECKED. THEN CANCELED ALL EXTRAS INCLUDING DISABILTY LEAVING ME WITH NO OTHER CHOICE BUT TO TRUST OWNER. AT THE TIME ; MY CREDIT WAS 780; NEVER MISSED A PAYMENT BUT HAD NO WORK HISTORY DUE TO TAX FRAUD. THE CAR HAS NEVER RAN CORRECT I KNEW FROM DAY 1 IT WAS PULLING I REALIZED KIA HAD PUT A 4 CYLINDER IN A SUV THAT SHOULD BE A 6 . NOW THE RECALLS IRONICALLY TIMED WHEN YOU CAME OUT WITH SAME CAR BUT A 6 CYLINDER CHANGED THE NAME. I PAID 8;000 TOTAL TRADED 2 CARS. KIA FINANCE STATED I NEVER MISSED A PAYMENT UNTIL NOW. DUE TO CONTINUED ABUSE FROM MY EX SPOUSE. TRANSUNION HAS FROZEN MY CREDIT REPORTS, LABELED ME A TRUE VICTIM OF STOLEN IDENTITY.AND FINANCIAL FRAUD. KIA TO BUY MY CAR BACK SO I CAN BUY THE CAR I WANT . TRANSUNION, POLICE, LIFELOCK, WELLS FARGO, CRIMINAL INVESTIGATION , EMERGENCY HEARING FOR PROTECTIVE ORDER AND STATE FARM'S HAVE PROTECTED ME. | Crash: No Fire: No | Unknown |
| May 2019 | EXTERIOR LIGHTING | HEADLIGHTS AND NAVIGATION SYSTEM FLICKER AND GO OUT WHILE DRIVING AT NIGHT. LIGHTS WENT OUT WHILE DRIVING DOWN THE INTERSTATE. CAME BACK ON AFTER ABOUT 20 SECONDS AND CONTINUED TO FLICKER. AFLS APPEARED ON THE DISPLAY, THE OWNERS MANUAL SAID TO TURN OFF THE CAR AND RESTART IT, THIS TURNED OFF THE AFLS LIGHT BUT THE LIGHTS AND NAVIGATION SYSTEM CONTINUE TO FLICKER OCCASIONALLY. SCARED TO DRIVE AT NIGHT. | Crash: No Fire: No | 23,000 |
| Apr 2019 | ELECTRICAL SYSTEM,ENGINE | VEHICLE SUDDENLY DECELERATED TO 20 MPH ON ONE WAY HIGHWAY IN A PASSING ZONE. PROBLEM THEN DIAGNOSED AS ENGINE FAILURE. 5 WEEKS LATER, WITH VEHICLE STILL OUT OF SERVICE, DIAGNOSED INSTEAD AS WIRING HARNESS PROBLEM. WIRING HARNESS REPLACED. BRAND NEW CAR, 11 MONTHS OLD , 5,925 MILES, SERVICED WITH FIRST OIL CHANGE 5 DAYS BEFORE PROBLEM OCCURRED. KIA ROADSIDE ASSISTANCE HAD NO REGARD FOR MY SAFETY ON THE SIDE OF A DANGEROUS FREEWAY AND HAD TO BE RESOLVED TWO HOURS LATER WITH AAA SERVICE TOWING. STILL NO REIMBURSEMENT FROM KIA. | Crash: No Fire: No | 5,925 |
| Apr 2019 | VISIBILITY/WIPER | I WAS DRIVING DOWN THE HIGHWAY AND THE SUNROOF EXPLODED. | Crash: No Fire: No | 16,500 |
| Apr 2019 | ENGINE | 2018 KIA SPORTAGE. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE DEALER DENIED ASSISTANCE WITH THE FAILURE DUE TO AN AFTER MARKET OIL PLUG BEING INSTALLED IN THE VEHICLE. THE DEALER ADVISED THAT THE 3RD PARTY WHO CHANGED THE OIL SHOULD BE HELD RESPONSIBLE FOR THE FAILURE. THE ENGINE FAILED AND NEEDED TO BE REPLACED. METAL SHAVINGS WERE FOUND IN THE OIL. *JS | Crash: No Fire: No Towed | Unknown |
| Mar 2019 | ENGINE | I HAD A TOTAL ENGINE FAILURE ON I-75 WITH MY 2018 KIA SPORTAGE WITH JUST OVER 18,000 MILES. MY INSURANCE CARRIER (USAA) PERSON I SPOKE WITH SAID I WAS THE THIRD PERSON SHE HAS SPOKEN WITH IN THE LAST WEEK THAT HAD THE SAME MAKE & MODEL NUMBER THAT THE ENGINE FAILED. SHE SAID ONE PERSON WAS TOLD BY HER DEALER IT COULD BE SIX MONTHS BEFORE THEY CAN GET HER AN ENGINE. I AM IN NAPLES FLORIDA AND DEAL WITH AIRPORT KIA IN NAPLES, FL. | Crash: No Fire: No | 18,400 |
| Mar 2019 | ENGINE | AFTER ECU UPGRADED UNDER "PRODUCT IMPROVEMENT CAMPAIGN", ENGINE SUFFERED SEVERE LOSS OF POWER WHILE TRAVELING AT HIGHWAY SPEED, LEADING TO RAPID LOSS OF SPEED. LESS THAN 9K MILES ON VEHICLE. | Crash: No Fire: No | 8,800 |
| Mar 2019 | POWER TRAIN,ENGINE | FOR THE PAST 6 MONTHS OR SO, I'VE BEEN EXPERIENCING AN UNKNOWN ISSUE. I'LL BE DRIVING ALONG, STEADILY AND ALL OF A SUDDEN MY ENGINE AND RPM GAUGE WILL REV UP AND THEN GO BACK TO NORMAL. MY SPEED DOESN'T CHANGE, NO LIGHTS GO ON, JUST THE REV-ING SOUND AND THE GAUGE GOES UP. IT'S VERY ALARMING TO ME. I'VE CHECKED WITH KIA AND THEY'RE AWARE OF THE ISSUE BUT STATE THAT THERE IS CURRENTLY NO RECALL OR ALERT AS TO WHAT EXACTLY THE PROBLEM IS OR HOW TO SOLVE IT. | Crash: No Fire: No | 35,000 |
| Mar 2019 | ENGINE | ENGINE FAILED TO RUN AT SPEED, DROPPED TO 20 MPH AND WOULD NOT MOVE ANY FASTER. | Crash: No Fire: No | 7,000 |
| Feb 2019 | EXTERIOR LIGHTING,SERVICE BRAKES,ENGINE | I PURCHASED MY 2018 KIA SPORTAGE EX BRAND NEW 6-8-18. LESS THAN 100 MILES ON THE CAR AND THE DASHBOARD INSTRUMENT LIGHTS WENT DARK WHILE DRIVING ON THE HIGHWAY IN THE DARK. I BROUGHT IT BACK TO DEALER, THEY HAD TO ORDER A NEW GAUGE DIMMER CLUSTER BECAUSE THE ORIGINAL FAILED. SEVERAL WEEKS LATER THE BRAKES BEGAN VIOLENTLY SHAKING THE CAR WHEN BRAKING ON THE HIGHWAY. AGAIN, I BROUGHT IT BACK TO THE DEALER AND THEY RESURFACED THE BRAKE ROTORS DUE TO WARPING. SEVERAL MONTHS LATER ON 1-28-19 THE ENGINE DIED ON THE HIGHWAY PLACING THE VEHICLE INTO LIMP HOME MODE. I ALMOST GOT HIT BY A TRACTOR TRAILER TRYING TO GET TO THE BREAKDOWN LANE WITHOUT AMPLE ENGINE POWER. I IMMEDIATELY DROVE IT TO THE DEALER AND IT HAS BEEN THERE EVER SINCE. I GOT THE BBB INVOLVED NOW AND I AM TRYING TO GET THE LEMON LAW IN PLACE. I AM CURRENTLY IN A RENTAL. | Crash: No Fire: No | 5,080 |
| Jan 2019 | STEERING,POWER TRAIN,ENGINE | AFTER 2 ATTEMPTS TO TRY AND HAVE THE SOUL REPAIRED PROPERLY AS TO STEERING AND AT LEAST 30 EMAILS AND BEGGING FOR HELP, AND FINDING MYSELF THE REASON THERE WAS A RECALL ON A RECALL...WE CONTACTED SENATOR MARCO RUBIO WHO IN TURN CONTACTED NHTSA, A CONGRESSIONAL AIDE ETC. NO HELP CAME FOR TWO DISABLED PERSONS. I EVEN WROTE ABOUT THE SOULS CATCHING FIRE AND [XXX] WITNESSED A SOUL CRASH DUE TO STEERING. WE BEGGED CITRUS KIA, KIA MOTORS,KIA AMERICA TO REFUND OUR MONEY. WE LOST OUR HOME BUILT FOR OUR DISABILITIES TO TOXIC DRYWALL, WE WERE IN PROPUBLICA, HUFF POST AND TAMPA BAY TIMES. NO RECOVERY, WE SLEPT IN OUR KIA OPTIMA WHICH IS WHY WE PURCHASED THE SOUL. TWO WEEKS LATER, THE FIRST RECALL. 2 YRS NO ONE DID A THING. IN DECEMBER AT CHRISTMAS, KIA AMERICA " CHALLENGE " THE DEALERSHIPS. TO SELL EVERYTHING. WE WERE ONCE AGAIN DUPED. CITRUS KIA CALLED NUMEROUS TIMES , WHAT THEY DID WAS BROUGHT US IN UNDER FALSE PRETENSE, THEY FINANCED THRU KIA, THE 2018 SPORTAGE. NOW, WE ARE IN FURTHER DEBT WITH A CAR THEY ALL KNEW WAS DEFECTIVE. "SOFTWARE UPGRADE", OH AND BY THE WAY", KEEP THIS LETTER IN YOUR GLOVE BOX FOR EVER "IN CASE" THE ENGINE FAILES AND IF YOU, THE CUSTOMER WHO BOUGHT IN GOOD FAITH THAT IT WAS SAFER THAN THE SOUL, IF YOU DO NOT GET IT TO DEALER IF AND WHEN LIGHT COMES ON. YOU WILL BE CONSIDERED "ABUSING THE CAR" THE CONSUMER IS SUPPOSED TO DRIVE AND LIVE IN FEAR? NHTSA HAD NOT APPROVED THIS BANDAID. THE 1000 SPORTAGES NEED TO BE TRADED FOR 2019. THIS IS A SAD DAY WHEN A GAI , WE HAVE TO LIVE AND DRIVE IN FEAR AND PAY MONEY . I HAVE READ THE NEWS ARTICLES, THE WHISTLEBLOWER. THIS "SOFTWARE UPGRADE" IS NOT RIGHT. THE FIRES ARE HORRIFIC. ONE PERSON STATED HER CAR STILL HAD ISSUES. THIS IS CRIMINAL AS TO WHAT KIA MOTORS, KIA AMERICA, CITRUS KIA HAS AND IS STILL DOING TO TWO DISABLED PERSONS. WE NEED SOME HELP. OUR AUTO INSURANCE PREMIUM. INCREASED.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | Crash: No Fire: No | Unknown |
| Jan 2019 | ENGINE | ENGINE WAS UPDATED REGARDING SOFTWARE , BUT ENGINE SHUT DOWN WHILE IN HWY OPERATION AT ACCELERATING SPEEDS AND IMMEDIATLY SHUT DOWN REDUCING SPEED TO 20 MPH MAY CAUSE FATAL ACCIDENT IF TRATOR TRAILER REAR ENDS YOU DURING THIS OCCURACE SINCE ONE WAS COMING UP OR TRAFFIC IN GENERAL CONSIDERING PEOPLE DON'T REACT ANYMORE. DEALERS SEAM RELUCTANT TO REPORTS THESE OCCURANCES. | Crash: No Fire: No | 7,200 |
| Jan 2019 | VEHICLE SPEED CONTROL | DRIVER EXPERIENCED INITIAL BOGGING DOWN ON ACCELERATION BEFORE NORMAL ACCELERATION OCCURRED. THERE HAVE BEEN TWO OCCURANCES THUS FAR. HAPPENED WHILE ONE FOOT ON BRAKE AND THE OTHER ON ACCELERATOR IN ORDER TO GET RAPID RESPONSE CHANGING LANES IN TRAFFIC AND OTHER WHILE MAKING LEFT TURN THROUGH TRAFFIC. VERY DANGEROUS TO EXPERIENCE BOGGING INSTEAD OF ACCELERATION. THIS WAS A RECALL PROBLEM WITH MY 2011 JEEP GC. REPLACED AN INTERNAL FUEL PUMP RELAY IN THE TIPM THAT CURED THE PROBLEM. SUSPECT KIA HAS THE SAME PROBLEM. I OWN A 2018 KIA SPORTAGE FE FWD W/ APPROX. 6500 MILES. | Crash: No Fire: No | 3,500 |
| Dec 2018 | UNKNOWN OR OTHER | I HAD MY KIA SPORTAGE OIL CHANGED, WAS TOLD MY A/C COMPRESSOR HOSE AT THE COMPRESSOR WAS LEAKING, CRIMP FIT, FACTORY DEFECT IS WHAT HE SAID | Crash: No Fire: No | 7,600 |
| Dec 2018 | SEATS | HEATING COIL THAT WARM THE SEAT CAUSE SEAT TO MELT AND L SHAPE. PATTERN ON THE PASSENGER SIDE. IT'S LOCATION IS TO THERE REAR OF THE BOTTOM WHERE THE RIGHT SIDE OF YOUR BUTT WITH REST. THE OUT SIDE TEMPERATURE WAS 42 DEGREES. THE CAR WAS SETTING IN THE DRIVEWAY OF HOUSE. WE HAD THE SEAT SET TO IT HIGHEST SETTING OF THERE DOTTED LINES. | Crash: No Fire: No | 14,000 |