Complaint volume
909 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Honda Odyssey Complaints
909 consumer-submitted complaints on record for the 2018 Honda Odyssey, grouped by component category.
909 Total complaints
13 Crash reports
3 Fire reports
16 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are engine, electrical system, power train. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 13 crash reports, 3 fire reports, 16 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 243 complaints, with an average reported failure mileage of 37,613 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to engine, electrical system, power train?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Honda Odyssey?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Honda Odyssey
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Honda Odyssey complaints?
13 Crash
3 Fire
16 Injury
1 Fatality
20 Towed
7 Medical attention
What are the most common 2018 Honda Odyssey complaint categories?
ENGINE 87
ELECTRICAL SYSTEM 84
POWER TRAIN 80
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE 60
UNKNOWN OR OTHER 60
STRUCTURE 56
FUEL/PROPULSION SYSTEM 32
FORWARD COLLISION AVOIDANCE 30
ELECTRICAL SYSTEM,STRUCTURE 22
FUEL SYSTEM, GASOLINE 21
909 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2019 | STRUCTURE | TL* THE CONTACT OWNS A 2018 HONDA ODYSSEY. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS REMOVING ITEMS FROM THE VEHICLE WITH THE PASSENGER SLIDING DOOR OPEN. THE SLIDING DOOR WOULD INADVERTENTLY CLOSE, CAUSING THE CONTACT TO BECOME PINNED BETWEEN THE SLIDING DOOR AND THE DOOR FRAME. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. | Crash: No Fire: No | 15,000 |
| Jan 2019 | STRUCTURE | I HAVE FOUND THE POWER SLIDING DOOR OPEN WHEN I RETURNED TO MY PARKED VAN. THIS HAS HAPPENED ABOUT 4 TIMES. I HAVE TAKEN MY VAN FOR RECALL 18V-795 WHICH HAS TO DO WITH THE POWER SLIDING DOOR COMPONENTS, BUT I FOUND MY SIDE SLIDING DOOR OPEN AGAIN EVEN AFTER THE RECALL FIX. SO I THINK HONDA HAS NOT COMPLETELY FIXED THE WHOLE PROBLEM. | Crash: No Fire: No | 18,000 |
| Jan 2019 | ELECTRICAL SYSTEM | TL* THE CONTACT OWNS A 2018 HONDA ODYSSEY. WHEN THE CONTACT PRESSED THE REMOTE KEY TO UNLOCK THE DOORS, THE WINDOWS AND SUN ROOF WOULD ERRONEOUSLY OPEN. IN ADDITION, THE ALARM WOULD RANDOMLY ACTIVATE ON OCCASION AND, AFTER TURNING OFF THE VEHICLE, THE INTERIOR LIGHTING WOULD REMAIN ILLUMINATED. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 1,000. | Crash: No Fire: No | 1,000 |
| Jan 2019 | UNKNOWN OR OTHER | PANEL BEHIND THE GAS PEDAL AND BRAKE PEDAL IS MISSING. THIS EXPOSES A LARGE AREA OF ELECTRICAL WIRES. A DRIVER WILL EASILY BE ABLE TO GET HIS FEET THERE WHILE STRETCHING HIS LEGS AND INTENTIONALLY MESS UP THE WIRING. I CONTACTED THE DEALER AND THEY SAID IT IS NORMAL FOR 2018 MODELS OF ODYSSEY. | Crash: No Fire: No | Unknown |
| Jan 2019 | STRUCTURE | VEHICLE WAS PARKED OFF STREET IN FREEZING COLD OVERNIGHT, UPPER TWENTIES, 32F WHEN THIS HAPPENED. VEHICLE IS PARKED NOT IN MOTION, REMOTE STARTED. DRIVER DOOR WOULD GET LOCKED IMMEDIATELY WHEN UNLOCKED FROM OUTSIDE, MULTIPLE TRIES TO PULL THE DOOR HANDLE WOULD UNLOCK AND LOCK IMMEDIATELY AND EVENTUALLY OPEN THE DOOR. ONCE DRIVER GETS IN, AND CLOSES THE DOOR, IT IS LOCKED FROM INSIDE AND WOULD NOT OPEN. DOOR LOCK SWITCH, DRIVER DOOR HANDLE AND KEY FOB FAIL TO OPEN THE DOOR FROM INSIDE. ONLY WAY TO GET OUT OF THE VEHICLE IS THROUGH A PASSENGER DOOR. IF THE VEHICLE IS UNLOCKED, DRIVER DOOR CAN BE OPENED FROM OUTSIDE BUT NOT INSIDE, JUST LIKE A CHILD LOCK WORKS ON A PASSENGER DOOR. ANOTHER TRICKY WAY TO OPEN DRIVER DOOR IS TO UNLOCK, ROLL DOWN THE DRIVER WINDOW AND PULL THE HANDLE FROM OUTSIDE. | Crash: No Fire: No | 4,900 |
| Jan 2019 | ELECTRICAL SYSTEM | AS I PUT THE VEHICLE IN REVERSE, AN ERROR MESSAGE APPEARS "CAMERA SYSTEM FAILURE" AND THE BACKUP CAMERA DOES NOT WORK. | Crash: No Fire: No | 19,400 |
| Jan 2019 | SERVICE BRAKES | MY CAR HAS BEEN ISSUED A RECALL AND I MADE AN APPOINTMENT WITH HONDA AUTONATION CHANDLER AZ; WHEN I ARRIVED, THE DEALERSHIP SAID THEY DIDN'T KNOW HOW TO FIX IT AND SAID TO GO TO TEMPE HONDA INSTEAD. | Crash: No Fire: No | Unknown |
| Dec 2018 | STRUCTURE | PANEL BEHIND THE GAS PEDAL AND BRAKE PEDAL IS MISSING. THIS EXPOSES A LARGE AREA OF ELECTRICAL WIRES. A DRIVER WILL EASILY BE ABLE TO GET HIS FEET THERE WHILE STRETCHING HIS LEGS AND INTENTIONALLY MESS UP THE WIRING. THIS IS AN ELECTRICAL FIRE HAZARD AND ALSO A SAFETY HAZARD. PICTURES UPLOADED. EARLIER MODELS (2006 WHICH I OWN) HAS A MAJORITY IF THIS AREA COVERED BY PANEL. I CONTACTED THE DEALER AND THEY SAID IT IS NORMAL FOR 2018 MODELS OF ODYSSEY. | Crash: No Fire: No | 15,000 |
| Dec 2018 | ELECTRICAL SYSTEM | CRAKLING SOUND ON DASH FROM SIDE TO SIDE, NOISY AND STRONGER BY THE WEEKS. TOOK CA TO THE DEALER WITH 12K MILES; THREE ATTEMPTS WERE MADE. HONDA SERVICE REPLACED THE AUDIO SYSTEM, NEXT ATTEMPTS THEY SAID IT WAS MY IPHONE CABLE. NOW, WITH 14K MILES, CAN'T USE RADIO, BLUETOOTH, CARPLAY AND THE ENT SYSTEM FREEZES. ANY CALL I MAKE OR RECEIVE, THE CRACKLIN STARTS AND CALL FREEZES UNTIL GETS DISCONNECTED. DOES NOT MATTER IF THE CAR IS PARKED OR ON THE ROAD. HAVE MORE THAN 10 VIDEOS SHOWING THE PROBLEM. WILL GO NOW TO THE 4TH ATTEMPT TO SEE IF IT CAN BE FIXED. | Crash: No Fire: No | 12,100 |
| Dec 2018 | UNKNOWN OR OTHER | JUST PURCHASED THIS VAN, BRAND NEW, LESS THAN 2 MONTHS AGO. WHEN DRIVING MY CAR, AND IN THE MIDST OF A TURN INTO ONCOMING TRAFFIC, MY CAR SHUT DOWN. THE ENGINE SHUT DOWN, THE LIGHTS WENT OFF, I COULDN'T MOVE THE WHEEL. IT JUST WENT DEAD. I TOOK IT TO THE DEALER FOR THIS ISSUE AND THE SERIES OF ISSUES I HAD EXPERIENCED IN THE DAYS LEADING UP TO THIS EVENT, WHICH INCLUDED NOT BEING ABLE TO OPEN THE TRUNK, A MESSAGE FLASHING THAT THE BATTERY WAS DEAD AND TO TURN OFF ALL THE LIGHTS IN THE VEHICLE (NO LIGHTS WERE ON), ANTI-THEFT MESSAGE CAME UP TWICE, ON SEVERAL OCCASIONS THE FRONT SAFETY SENSORS SAID THEY WERE NOT OPERABLE (WHICH ARE CONTROLLED BY A BOX BY FRONT REAR VIEW MIRROR, AND SENSOR WAS NOT BLOCKED), CALLS HAVE BEEN DROPPED RANDOMLY, SIDE DOORS STICK, ETC. THE DEALER TOLD ME THAT THE VEHICLE NEEDED AN OTA SYSTEM UPDATE, AND THAT THE CAR SHUT DOWN AS A RESULT. WHEN I QUESTIONED WHY THE CAR WOULD SHUT DOWN WHILE IN MOTION DUE TO A NEED FOR A SYSTEM UPDATE, I WAS TOLD THAT IS WHAT THE CAR IS DESIGNED TO DO. I AGAIN REPEATED, THE CAR IS DESIGNED TO SHUT DOWN WHILE IN MOTION JUST BECAUSE OF A SYSTEM UPDATE? I WAS TOLD YES, ALL COMPUTER ASSISTED CARS ARE DESIGNED THAT WAY. THEY TOLD ME NOTHING ELSE IS WRONG WITH THE VEHICLE. THIS IS A HUGE SAFETY ISSUE, AND I HAVE SEEN ONLINE, THAT MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE. PEOPLES LIVES ARE AT PERILOUS DANGER AND RISK WHEN THESE CARS ARE SHUTTING DOWN WHILE IN MOTION. SOMETHING MUST BE DONE NOW BEFORE SERIOUS ACCIDENTS OCCUR AND SOMEONE DIES. I DO NOT FEEL COMFORTABLE PUTTING MY FAMILY BACK IN THIS VEHICLE, ESPECIALLY WITH NO SATISFACTORY ANSWER FROM THE DEALER ON WHAT CAUSED THIS ISSUE. | Crash: No Fire: No | Unknown |
| Dec 2018 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES | UPON PROCEEDING THROUGH AN INTERSECTION THE VAN BEGAN TO AUTOMATICALLY BREAK TO A COMPLETE STOP FROM APPROXIMATELY 30-35MPH, SCREECHING TIRES, THEN SHUTTING COMPLETELY OFF. THE ENTIRE DASHBOARD CLUSTER WAS DARK AS WAS THE COMPUTER DISPLAY FOR THE RADIO/OTHER CONTROLS. LOOKING DOWN THE "PARK" INDICATOR WAS LIT RED. I PRESSED THE BREAK AND THE VAN STARTED UP AND WENT INTO GEAR DRIVING AS IF NOTHING OCCURRED. THIS SCARED ME AND UPON MY CALL TO HONDA, THEY SAID IT'S RELATED TO ANOTHER "ELECTRICAL SYSTEM UPDATE" WHICH NEEDS TO OCCUR BUT HAS NOT BEEN COMPLETED SO THERE WAS NOTHING THEY COULD DO. I REACHED OUT TO ANOTHER DEALERSHIP EXPLAINING THE SITUATION AND THEY ADVISED ME TO USE THE ROADSIDE ASSISTANCE TO HAVE THE VAN TAKEN TO THEM FOR SAFETY REASONS. | Crash: No Fire: No | 17,400 |
| Dec 2018 | POWER TRAIN | USUALLY AT LOWER SPEED(15~30MPH), TRANSMISSION STRUGGLES TO SHIFTING GEAR. AND HESITATES TO SHIFT. ALSO, THERE IS SHIFT SHOCK AT LOW SPEED. IT IS WORST IN THE MORNING. I WENT TO DEALER TO CHECK THAT CONDITION AND TECHNICIAN SAID THAT IS NORMAL. | Crash: No Fire: No | 7,000 |
| Dec 2018 | AIR BAGS,STRUCTURE | "TAKATA RECALL" SECOND: UPON CLOSING THE REAR SLIDING DOORS THEY BECAME STUCK IN AN OPEN POSITION. IT TOOK STOPPING AND PHYSICALLY CLOSING THEM TO ENSURE THEY WOULD CLOSE AND LOCK. UPON RESEARCH HONDA HAS A RECALL FOR THIS BRAND NEW VAN FOR THE SLIDING DOORS AS WELL BUT FAILED TO MENTION IT DURING OUR RECENT SERVICE AND COMPLAINT. THE VEHICLE WAS PARKED AND LOADING. | Crash: No Fire: No | 17,000 |
| Nov 2018 | POWER TRAIN | TWICE IN THE FIRST YEAR OF OWNERSHIP, THE CAR WAS PARALLEL PARKED AND I PUT THE VEHICLE IN DRIVE (PUSH BUTTON SIFTER). UPON THE VEHICLE BEGINNING TO MOVE IN FORWARD MOTION IT WOULD IMMEDIATELY SHIFT BACK INTO PARK. I REPEATED AN IT DID THE SAME OVER AND OVER AGAIN. EVEN AFTER SHUTTING DOWN THE ENGINE AND RESTARTING; I HAD THE SAME ISSUE. BOTH TIMES THIS OCCURRED, HAD TO GO IN REVERSE FOR A SHORT DISTANCE IN ORDER TO GET THE VAN TO THEN MOVE FORWARD WITHOUT ALMOST INSTANTLY SHIFTING BACK INTO PARK. IN THE SECOND CASE THERE WAS NO VEHICLE PARKED IN FRONT OR BEHIND ME AND I STILL HAD THE SAME ISSUE. I DID RECORD A VIDEO OF THE ERRATIC BEHAVIOR ON 8/26/2018 (SECOND TIME) . | Crash: No Fire: No | 9,000 |
| Nov 2018 | STRUCTURE | AUTOMATIC DOOR ON THE PASSENGER SIDE CLOSES AS PASSENGER TRIES TO GET OUT OF THE VAN. DOOR BOUNCES BACK AND FORTH AND ALMOST INJURED THE PASSENGER. ON A SEPARATE OCCASION, THE SAME PASSENGER SIDE DOOR WAS BEING OPENED FROM THE OUTSIDE AND HALFWAY AFTER IT OPENED IT BOUNCED AND CLOSED ALMOST INJURING MY SON AND THE PRESCHOOL TEACHER. | Crash: No Fire: No | 2,000 |
| Nov 2018 | POWER TRAIN | WITH APPROXINATELY 10,000 MILES ON THE VEHICLE, THE TRANSMISSION UNDER PERFORMS. WHILE DRIVING, USUALLY AT SPEEDS UNDER 30MPH, THE TRANSMISSION STRUGGLES TO SHIFT SMOOTHLY. IT ALSO MAKES A LOUD JERKING SOUND AND MOTION WHEN SHIFTING GEARS. THE TRANSMISSION ALSO SOMETIMES HESITATES TO SHIFT, ALLOWING YOU TO BE ABLE TO FEEL THE VAN SLOW DOWN WHILE IN PROCESS OF SHIFTING, APPROXIMATELY 2 SECONDS LATER YOU CAN HEAR AND FEEL IT GO INTO GEAR. LASTLY, THE PICK UP ON THE VAN IS SLOWER THAN MOST CARS I HAVE DRIVEN. | Crash: No Fire: No | 8,000 |
| Nov 2018 | ELECTRICAL SYSTEM | I WAS OUT OF STATE ON VACATION. WHILE DRIVING MY CAR IN THE CITY, A 2018 HONDA ODYSSEY EXL PURCHASED OCT. 2017 WITH ONLY 6000 MILES, THE ENGINE LIGHT CAME ON AND I GOT AN EMISSIONS WARNING NOTICE THAT I NEEDED TO GET THE EMISSIONS SYSTEM CHECKED. I CALLED A LOCAL HONDA DEALER AND HE TOLD ME TO DRIVE IT AROUND FOR A WEEK AND SEE WHAT HAPPENED; IE: IF THE MESSAGE WENT AWAY OR SOMETHING HAPPENED TO THE CAR. AFTER A WEEK I CALLED THE DEALER AGAIN AND HE TOLD ME TO BRING THE CAR IN TO BE CHECKED. THEY GAVE ME A LOANER CAR TO USE. AFTER APPROXIMATELY 3-4 DAYS HE CALLED AND SAID THERE WAS EVIDENCE OF RODENT CHEWING ON THE COATING OF THE WIRES. HE SAID THE CAUSE WAS WIRE HARNESS CHEWED CAUSING SHORT IN SHIELDED WIRE. HE SAID HE NEEDED TO KEEP THE CAR ANOTHER COUPLE OF DAYS TO CHECK ALL THE WIRES. HE CALLED ME BACK A COUPLE DAYS LATER AND SAID THAT THE WHOLE SYSTEM WAS AFFECTED AND NEEDED TO GET A NEW HARNESS. APPARENTLY THE COATING ON THE WIRES WAS SOY BASED. I DID SOME CHECKING AND THERE WERE SEVERAL LAW SUITS AGAINST SEVERAL AUTO MANUFACTURERS IN 2014 AND 2015 ABOUT THIS PROBLEM OF RODENTS EATING THE COATINGS ON THE WIRES. I HAD TO WAIT 2 MONTHS BEFORE GETTING MY CAR BACK AS THE HARNESS WAS ON BACK ORDER. THE TOTAL COST OF THIS WAS $2619. I HAD TO PAY OUT OF POCKET $500 AND MY INSURANCE COMPANY PAID THE REST. I FEEL THAT THIS SHOULD HAVE BEEN COVERED BY HONDA AS THEY HAVE KNOWN THAT THIS WAS A PROBLEM FOR SEVERAL YEARS AND YET THEY STILL WERE PUTTING IN WIRING COATED WITH SOY BASED PRODUCT. | Crash: No Fire: No | 6,553 |
| Oct 2018 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM | ENTIRE DASH TURNED OFF WHILE DRIVING INCLUDING SPEEDOMETER AND INFORMATION SCREEN-REPLACED RADIOHEAD. ALL WARNING LIGHTS CAME ON WHILE DRIVING-REPLACED FUEL INJECTORS. POPCORN SOUND AND WARNING LIGHT CAME ON WHILE DRIVING AFTER PICKING UP CAR FROM GETTING FUEL INJECTORS REPLACED-STATING IT'S A BAD REAR ENTERTAINMENT SYSTEM. I BOUGHT MY CAR 1 YEAR AGO AND IT'S OBVIOUSLY FLAWED. | Crash: No Fire: No | 42,000 |
| Oct 2018 | ENGINE | THE VEHICLE HAS STALLED WHILE STOPPED AT A TRAFFIC LIGHT. THERE ALSO APPEARS TO BE A PROBLEM WITH THE ELECTRONICS BECAUSE THE CAR WILL REPORT THAT "THIS SYSTEM HAS LOST POWER. PUSH AND HOLD THE POWER BUTTON FOR MORE THAN TWO SECONDS TO ENABLE THE SYSTEM." THE BACKUP CAMERA HAS ALSO FAILED TO TURN ON WHEN THE VEHICLE IS PUT INTO REVERSE. SEE THE ATTACHED PHOTOS FOR PROOF. | Crash: No Fire: No | 4,000 |
| Oct 2018 | ELECTRICAL SYSTEM | IN THE SUMMER THE BACKUP CAMERA WILL OCCASIONALLY STOP WORKING AND THE MESSAGE "CAMERA TOO HOT" WILL APPEAR ON THE INFORMATION SCREEN. HONDA STATES THIS IS NORMAL OPERATION. I BELIEVE THIS IS A SAFETY HAZARD THAT HONDA SHOULD RESOLVE. | Crash: No Fire: No | 20,000 |
| Oct 2018 | UNKNOWN OR OTHER | HONDA NAVIGATION SYSTEM DISPLAYED A MESSAGE THAT A MAP UPDATE IS AVAILABLE. FOLLOWED THE HONDA INSTRUCTIONS TO PROCESS THE MAP UPDATE USING A USB DEVICE. WHILE UPDATING AT 78% COMPLETE, THE SYSTEM DISPLAYED A MESSAGE THAT THE UPDATE FAILED. THE NAVIGATION SYSTEM, NOW, WILL NOT EVEN BOOT UP. TOOK THE CAR TO THE DEALER AND AFTER ATTEMPTS TO CORRECT THE ISSUE, HONDA TECHNICAL TEAM STATED THAT A NEW NAVIENTERTAINMENT PROGRAM NEEDS TO BE INSTALLED. THE SEPTEMBER MAP UPDATE SOMEHOW CORRUPTED THE NAVI PROGRAM. | Crash: No Fire: No | 4,200 |
| Sep 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | A HUMMING OR BASS SOUND AT DIFFERENT SPEEDS IN MOTION, BBMMMMM BBMMMM NOISE ALSO A HUMMING AND STATIC FROM THE RADIO WHEN VEHICLE IS OFF AND SITTING STILL OFF AND ON AT DIFFERENT INTERVALS, SOME DAYS YOU HAVE IT AND OTHERS YOU DON'T. | Crash: No Fire: No | 800 |
| Sep 2018 | ELECTRONIC STABILITY CONTROL (ESC) | GETTING KEYLESS START SYSTEM PROBLEM ON HONDA ODYSSEY 2018 MODEL. DELAR RESET CODE, WARNING CAME BACK AGAIN IN 5 DAYS | Crash: No Fire: No | 3,500 |
| Sep 2018 | UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | 2018 HONDA ODYSSEY WAS PURCHASED 3/16/2018 AT WEST HONDA DEALERSHIP LOCATED IN LAS VEGAS. NOT LONG AFTER PURCHASE, STRONG FUEL, AND SIMILAR CHEMICAL ODOR APPEARED, ODOR CAME OUT OF THE AIR VENTS DIRECTLY. THE ODOR IS SO STRONG THAT THE VEHICLE WOULD SMELL CHEMICAL AND SMOKY FOR DAYS. ODOR ALWAYS APPEARED DURING DRIVING, THE LEVEL OF STRONGNESS CAUSED NAUSEA, COUGH, AND HEADACHE. ADDRESSED THE ISSUE TO 2 DIFFERENT DEALERSHIPS, WITH THE MENTION OF HEALTH CONCERN AND FIRE RISK DURING DRIVING. BOTH DEALERSHIPS' SERVICE ADVISORS VERIFIED THE ISSUE VERBALLY, DID DIAGNOSIS IN 3 OUT OF 4 TOTAL VISITS. COULD NOT FIND THE ISSUE WHILE ODOR PRESENTING IN THE CAR; THUS, NO REPAIR WAS DONE TO FIX THE ISSUE. REPORTS ARE COLLECTED, FILED A COMPLAINT TO THE HEADQUARTER. CASE MANAGER ADMITTED THERE IS SOMETHING WRONG WITH THE VEHICLE AS SIMILAR CASES WITH THE SAME TYPE OF VEHICLE ARE HEARD FROM THE SAME AREA. BEING TOLD THAT NO INSPECTION CAN BE DONE WITHOUT ODOR APPEARS AGAIN AND IGNORED THE PREVIOUS VISITS' RESULTS. | Crash: No Fire: No | 13,000 |
| Sep 2018 | SEATS | I WAS DRIVING MY ODYSSESY ON A CITY STREET AND APPROACHING A TRAFFIC SIGNAL. AS I BRAKED AT THE RED LIGHT, MY YOUNG CHILD IN THE BACK SEAT PULLED THE BLACK STRAP RIGHT IN FRONT OF HER, WHICH RELEASED THE MIDDLE SEAT TO SLIDE FORWARD. THE MIDDLE SEAT WITH MY SON IN IT (WHICH WAS THEN IN A FREE SLIDE MOTION) FLEW FORWARD WITH INCREDIBLE MOMENTUM AND SLAMMED HIS HEAD INTO THE FRONT SEAT. I NOW AM WATCHING HIM FOR SIGNS OF CONCUSSION AND MONITORING HIS FRONT TEETH WHICH LOOSENED UP. THE MIDDLE SEAT RELEASE SHOULD NOT BE SO ACCESSIBLE TO YOUNG CHILDREN. IT SHOULD HAVE EITHER TWO POINTS OF ACTION REQUIRED TO RELEASE THE SEAT OR BE POSITIONED MORE OUT OF REACH FOR YOUNG CHILDREN. CURRENTLY THE STRAP IS SO CONVENIENTLY LOCATED WITHIN EASY REACH OF A CHILD IN THE REAR SEAT AND EASY TO PULL. WITH THE VEHICLE IN MOTION, IT IS EXTREMELY DANGEROUS FOR A CHAIR TO BE ABLE TO SLIDE FREELY AND FOLD. THIS DESIGN FLAW SHOULD BE ADDRESSED WITH A RECALL. | Crash: No Fire: No Injuries: 1 | 2,000 |