Complaint volume
711 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Explorer Complaints
711 consumer-submitted complaints on record for the 2018 Ford Explorer, grouped by component category.
711 Total complaints
14 Crash reports
7 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 7 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 284 complaints, with an average reported failure mileage of 53,609 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Explorer complaints?
14 Crash
7 Fire
12 Injury
0 Fatality
30 Towed
5 Medical attention
What are the most common 2018 Ford Explorer complaint categories?
STRUCTURE 250
UNKNOWN OR OTHER 114
ENGINE 57
POWER TRAIN 27
ENGINE AND ENGINE COOLING 21
ELECTRICAL SYSTEM 18
SUSPENSION 15
BACK OVER PREVENTION 12
STEERING 11
UNKNOWN OR OTHER,ENGINE 11
711 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2018 | AIR BAGS,SEAT BELTS,SEATS | I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE. | Crash: No Fire: No | 200 |
| Oct 2018 | ENGINE | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100. | Crash: No Fire: No | 5,100 |
| Oct 2018 | ENGINE AND ENGINE COOLING | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE. | Crash: No Fire: Yes | 40 |
| Sep 2018 | UNKNOWN OR OTHER | VERY STRONG EXHAUST ODOR FILLS CABIN WHEN AC SYSTEM IS ON AND ON RE CIRCULATE. I HAVE HAD 4 EXPLORES OF THIS GENERATION. THE XLT 3.5 LTR V6 ENGINE IS REALLY BAD. THE ECO BOOST 3.5 V6 DOES NOT SEEM TO HAVE IT AS BAD BUT YOU CAN STILL NOTICE IT FROM TIME TO TIME. THIS NEW 2018 I HAVE IS AWFUL. IT'S ALWAS PRESENT ANYTIME YOU ACCELERATE ABOVE 2500 RPM FOR A FEW SECONDS, SUCH AS ENTERING A HIGHWAY OR DRIVING UP HILL. IT'S NAUSEATING. FORD DEALERSHIP SAYS IT COMPLETED A RECALL FOR A SIMILAR ISSUE WHICH DID NOT FIX THIS PROBLEM. I THINK THIS NEEDS TO BE ELEVATED. IT WAS SO BAD TODAY WHILE DRIVING HOME FROM MY DRILL WEEKEND THAT I HAD TO PERIODICALLY ROLL MY WINDOW DOWN TO AIR OUT THE CABIN. IT IS ALSO NOTICEABLE AT CRUZING SPEEDS ON THE HIGHWAY AT 60MPH. AFTER MY 70 MINUTE DRIVE HOME, I COULD LITERALLY TASE IT AND FEEL IT IN MY LUNGS. I'M GOING TO CALL THE DEALERSHIP AND BRING IT TO THEIR ATTENTION... AGAIN. | Crash: No Fire: No | 1,300 |
| Sep 2018 | POWER TRAIN | MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE? | Crash: No Fire: No | Unknown |
| Aug 2018 | ENGINE AND ENGINE COOLING | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB | Crash: No Fire: No | 1,100 |
| Aug 2018 | SERVICE BRAKES, HYDRAULIC | TL* THE CONTACT OWNED A 2018 FORD EXPLORER. WHILE THE CONTACT WAS STOPPED AT A TRAFFIC LIGHT, SHE WAS INFORMED BY A PASSING MOTORIST THAT HER VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE SAFELY BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. STATE FARM AUTO INSURANCE COMPLETED A FIRE ASSESSMENT AND STATED THAT THE FIRE WAS CAUSED BY A FAILURE WITH THE BRAKE LINES. HINES PARK FORD INC (LOCATED AT 56558 PONTIAC TRAIL, NEW HUDSON, MI 48165, (888) 482-7660) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 982. | Crash: No Fire: Yes Towed | 982 |
| Aug 2018 | UNKNOWN OR OTHER | I TRADED IN MY 2014 FORD EXPLORER BECAUSE THEY COULD NOT FIX THE EXHAUST SMELL ENTERING THE CABIN WHEN EXCELLERATING OR CLIMBING HILLS. IT CAUSES CARBON MONOXIDE TO ENTER THE CABIN WHICH CAN MAKE YOU SICK OR LIGHTHEADED . THIS OCCURS WHEN THE INTERIOR VENT BUTTON IS USED THE CIRCULATE THE AIR IN THE CABIN. WELL MY 2028 STILL HAS THE SAME PROBLEM. THERE WAS A LAWSUIT IN FLORIDA OVER THIS ISSUE. APPARENTLY IT IS A DESIGN FLAW IN ALL THE LATE MODEL EXPLORERS. IT HAPPENS EVERY TIME. SOMETIMES IT IS VERY HEAVY. | Crash: No Fire: No | 300 |
| Aug 2018 | VISIBILITY/WIPER | FRONT SOUND SCREEN WINDSHIELD SEEMS VERY SOFT AND WEAK. SLIGHTEST STRIKE FROM ROAD DEBRIS CAUSES CHIP OR CRACK. DEBRIS STRIKES REGARDLESS OF AMOUNT OF IMPACT HAS CAUSED CHIPPING, CRACKS, AND VISIBLE SCRAPES OF MATERIAL. WINDSHIELD IS SOUND SCREEN AND SEEMS MADE OF EXTREMELY SOFT MATERIALS MAKING VULNERABLE TO EASY DAMAGE WHICH IS SAFETY RISK TO DRIVER AND OCCUPANTS WHILE DRIVING REGARDLESS OF ON HIGHWAY OR CITY STREET. | Crash: No Fire: No | 15,000 |
| Aug 2018 | ENGINE AND ENGINE COOLING | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500. | Crash: No Fire: No | 3,500 |
| Aug 2018 | STEERING,ENGINE | MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE. | Crash: No Fire: No | 8,400 |
| Aug 2018 | UNKNOWN OR OTHER | IT A NEW CAR THAT I BOUGHT TO AVOID THE SAME PROBLEM IN A 2016 FORD EXPLORER, BECAUSE FORD NEVER SOLVED THE ISSUE, AND THIS ONE FORD EXPLORER 2018 HAS THE SAME THINGS, A BAD SMELL IN SIDE THE CAR WHEN ACCELERATED. FORD IS PUTTING OUR LIVES IN JEOPARDY, I WONDER IF THEY ALREADY HAVE AN EFFECTIVE SOLUTION TO THIS PROBLEM | Crash: No Fire: No | 200 |
| Aug 2018 | UNKNOWN OR OTHER | BOUGHT THIS CAR BRAND NEW AND FOR ABOUT THE FIRST 2 MONTHS IT WAS GREAT. THEN IT STARTED TO SMELL LIKE ROTTEN EGGS OR SULFUR IN THE CABIN OF THE CAR WHEN I BEGIN TO ACCELERATE. USUALLY BETWEEN 50-75 IT CAN GET PRETTY BAD. DOESN'T DO IT EVERY TIME BUT WHEN IT DOES IT STAYS IN THE CABIN FOR SEVERAL MINS AND HAVE TO ROLL THE WINDOWS DOWN TO GET THE SMELL OUT. I AM 8&1/2 MONTHS PREGNANT AND HAVE A 6 YR OLD THAT IS ALWAYS WITH ME. THIS IS NOT FUNNY OR COOL. I HAVE MADE NUMEROUS COMPLAINTS TO MY DEALERSHIP ABOUT THIS ISSUE AND HAVE TAKEN IT TO THEM 2 TIMES AND THEY SAY THEY CAN'T FIX IT BC THEY DON'T SMELL IT FOR ONE AND THE OTHER THERE IS NO RECALL ON IT. MY DAUGHTER AND I BOTH HAVE HAD HEADACHES BC OF THINS CRAP. WHAT IS IT GONNA TAKE TO GET MY CAR FIXED?? A CAR THAT IS COSTING ME 40,000 DOLLARS. IS SOMEONE GONNA HAVE TO DIE BC OF THIS BEFORE FORD PULLS THEN HEADS OUT OF THEIR BUTTS AND FIX THIS.... THE FIRST GUY THAT LOOKED AT IT TOLD ME TO TURN THE RECIRCULATE BUTTON OFF ON MY AC..!! OK??? THE SECOND GUY THAT ROAD WITH US SAID TO BUY A CARBON MONOXIDE TESTER AND TEST IT OURSELVES. I'M LIKE COME ON PPL IT'S A BRAND NEW CAR. JUST FIX THE DANG THING. THIS IS RIDICULOUS. I DO NOT WANT ANOTHER FORD PRODUCT BC THEY SEEM TO NOT CARE ABOUT ME MY UNBORN BABY MY DAUGHTER HUSBAD OR THE CAR FOR THAT MATTER | Crash: No Fire: No | 3,000 |
| Jul 2018 | ENGINE AND ENGINE COOLING | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (KENDALL FORD, 250 E. OVERLAND RD, MERIDIAN, ID), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. AFTER RETRIEVING THE VEHICLE, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,143. *TT CONSUMER IS SMELLING A EXHAUST ODOR IN CAB INTER./ POSSIBLE ANOTHER TYPE OF SMELL... CUSTOMER STATES THAT HE JUST GETS A BAD ODOR INTERMITTENTLY THOUGHT IT MIGHT BE EXHAUST. UPDATED 10/23/18*JB | Crash: No Fire: No | 1,143 |
| Jul 2018 | UNKNOWN OR OTHER | EXHAUST FUMES ENTERING THE CABIN UNDER ANYTHING MORE THAN LIGHT ACCELERATION. LESS THAN 3000MILES ON THE CAR. USED TO HAUL OUR KIDS AROUND. I THOUGHT IT WAS UNUSUAL AND THEN I DISCOVERED THE LONG HISTORY OF THIS PROBLEM WITH NO RECALL. THIS NEEDS TO BE ADDRESSED. THIS IS UNSAFE. MAKING AN APPOINTMENT WITH THE DEALERSHIP. JUDGING BY THE RESPONSE FROM FORD , WE ARE NOT OPTIMISTIC THIS WILL BE FIXED. UNSAFE TO DRIVE THESE CARS IN THIS CONDITION. ANYTIME FUMES ENTER THE CABIN IT IS UNSAFE, REGARDLESS OF FORD'S POSITION. NEVER HAD THIS HAPPEN IN ANY OTHER CAR. | Crash: No Fire: No | 2,000 |
| Jul 2018 | VISIBILITY/WIPER | PURCHASED MY EXPLORER ON MAY 28, 2018, VEHICLE CURRENTLY HAS LESS THAN 6,000 MILES ON IT AND THIS MORNING, MY DAUGHTER USED THE REMOTE TO UNLOCK THE DOORS AS IT SAT PARKED ON OUR DRIVEWAY, CLIMBED IN AND CLOSED THE FRONT PASSENGER DOOR AND THE BACK WINDOW SHATTERED. GLASS WAS INSIDE, OUTSIDE AND THEN PIECES CONTINUED TO FALL. THE BOTTOM OF THE WINDOW HAS SMALL CHUNKS OUT OF IT ON THE EDGES AS WELL. | Crash: No Fire: No | 6,000 |
| Jul 2018 | UNKNOWN OR OTHER | EXHAUST FUMES INSIDE THE CABIN AT HIGHWAY SPEEDS | Crash: No Fire: No | 65 |
| Jul 2018 | ENGINE AND ENGINE COOLING | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES SEEPED INSIDE THE VEHICLE CABIN WHILE DRIVING. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640) AND WAS REPAIRED AT LEAST TWICE FOR THE FAILURE. THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 3,000. | Crash: No Fire: No | 3,000 |
| Jul 2018 | UNKNOWN OR OTHER | EXHAUST LEAKING INTO PASSENGER COMPARTMENT CAUSING NAUSEA AND LIGHT HEADEDNESS. SYMPTOMS "SLIGHTLY" IMPROVE WHEN AIR CONDITIONING IS CHANGED FROM RECIRCULATE TO FRESH AIR OR WHEN WINDOWS ARE OPENED. WILL SCHEDULE A SERVICE APPOINTMENT WITH DEALER BUT WANT TO BE INCLUDED IN YOUR DATABASE. | Crash: No Fire: No | 1,000 |
| Jul 2018 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE | EXHAUST FUMES ARE ENTERING THE CABIN DURING ACCELERATION AND WHEN THE AC IS ON. SEVERAL FAMILY MEMBERS HAVE COMPLAINED ABOUT THE SMELL WITHIN THE CABIN. I PERSONALLY HAVE EXPERIENCED HEADACHES AND BURNING EYES BECAUSE OF THE ISSUE. IT SMELLS LIKE BURNT HAIR. THIS IS A FAMILY VEHICLE USED TO TRANSPORT MY ENTIRE FAMILY INCLUDING MY 5 MONTH OLD BABY. THIS SMELL IS MAKING EVERYONE NAUSEOUS. | Crash: No Fire: No Injuries: 1 | 45 |
| Jul 2018 | STRUCTURE | PURCHASED 2018 FORD EXPLORER XLT W/ AUTO NATION FORD CORPUS CHRISTI, TEXAS MAY 29, 2018. JUNE 20, 2018 I NOTICED THE PASSENGER SIDE FLOOR BOARD WAS COMPLETELY DRENCHED W/ H2O. THIS WAS DURING THE TIME WE HAD HEAVY RAINFALL. MY VEHICLE WAS PARKED AT WORK, NO FLOODING IN THE AREA, NO WINDOWS LEFT DOWN.THE H2O WAS ONLY ON THE PASSENGER SIDE FLOOR BOARD & UNDER THE PASSENGER SEAT. JUNE 21, 2018-DROPPED VEHICLE OFF AT SERVICE DEPARTMENT. SERVICE DEPARTMENT CLAIMS THEY CHECKED EVERYWHERE. CAN'T IDENTIFY WATER LEAK. IN 2015 THE FORD MOTOR CO. ORDERS: STOP SELLING SOME 2015 FORD EDGE CROSSOVERS FOR THIS EXACT REASON. TECHNICIAN ARE NOT ABLE TO IDENTIFY THE LEAK EVEN AFTER A "WATER TEST". 2015 FORD EDGE: PROBLEM INVOLVED WATER SEEPING THROUGH A JOINT IN THE FRONT PILLAR, BEHIND THE HOOD HINGES. SERVICE DIRECTOR IS INVOLVED. INFORMS ME THEY CANT FIND THE LEAK. I ADVISED HIM TO RUN THE VEHICLE THROUGH THE CAR WASH. ACCORDING TO CONSUMER REPORTS, ENGINEERS DISCOVERED THAT RUNNING THE FORD EDGE THROUGH A CAR WASH LED TO SOPPING WET FLOORS ON THE DRIVERS SIDE. SERVICE DIRECTOR INFORMS ME HE DID SEE WATER LEAKING IN WHEN THEY RAN IN THROUGH THE CAR WASH. THEY THINK THEY FOUND THE DEFECT. VEHICLE: IN BODY SHOP & COLLABORATE WITH FORD TO PLACE A SEALANT. THEY THINK THE PROBLEM IS RESOLVED. SERVICE DIRECTOR CALLS, 7/9/2018:STILL LEAKING! 2018 FORD EXPLORER HAS BEEN IN SERVICE DEPART FOR 21 DAYS. 2015 FORD EDGE TECHNICIANS WHO DIDN'T FIND EVIDENCE OF A LEAK WERE INSTRUCTED TO INSTALL A URETHANE SEALER IN A-PILLAR SEAMS. 2015 VEHICLES THAT DIDN'T HAVE SIGNS OF WATER INSIDE WERE HELD FOR A 3 DAY ASSESSMENT TO ALLOW TIME FOR FURTHER INSPECTION, LETTING THE SEALANT DRY & CONFIRM PROBLEM HAD BEEN FIXED. IF THE VEHICLE IS STILL LEAKING AFTER A 3-DAY ASSESSMENT, FORD MAY HAVE TO BUY IT BACK. 21 DAYS IN SERVICE & STILL CAN'T FIND DEFECT! HTTPS://YOUTU.BE/QWC1I_UFGR8 | Crash: No Fire: No | 300 |
| Jun 2018 | VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM | AFTER 4,000 REVOLUTION THE SUV COMES TO STOP THE ENGINE AND RUN QUICKLY AGAIN | Crash: No Fire: No | Unknown |
| May 2018 | ENGINE | WHILE DRIVING NORMALLY ACCELERATION WILL BEGIN TO REDUCE CONTINUELY UNTIL THE VEHICLE STOPS ALTOGETHER. NO WARNING LIGHTS OR ANYTHING. THIS HAPPENED ON THE EXPRESSWAY EACH TIME. THE VEHICLE IS ONE MONTH OLD. DEALERSHIP CAN'T FIND A PROBLEM. | Crash: No Fire: No | 60 |
| May 2018 | UNKNOWN OR OTHER | TOXIC SMELL - IMMEDIATELY AFTER TAKING DELIVERY ON A NEW 2018 FORD EXPLORER LIMITED, I BECAME QUITE ILL DUE TO THE TOXIC SMELL IN THE CABIN. THE SMELL IS NOT AN EXHAUST SMELL. IT'S BASICALLY A SMELL FROM THE CARPETING OR SEATS, OR A COMBINATION OF BOTH. HEADACHE, SORE THROAT, FUZZINESS OF THE EYES AND JUST A SICK FEELING EVERY TIME I GET IN IT. I'VE TRIED TO KEEP THE WINDOWS DOWN, THE PANARAMIC MOON ROOF OPEN AS MUCH AS POSSIBLE BUT THE SMELL IS SO PROFOUND. I FEEL THE IT WILL TAKE SOME TIME TO GET RID OF THE SMELL OR IT WILL NEVER GO AWAY. THIS IS A BEAUTIFUL VEHICLE, WELL ENGINEERED WITH A GENERAL OVERALL FEELING OF SAFETY DURING IT'S PERFORMANCE. WHAT GOOD IS THE VEHICLE HOWEVER, IF I CAN'T DRIVE IT WITHOUT BECOMING SICK. I'M UNSURE OF THE BEST COURSE OF ACTION AT THIS POINT. | Crash: No Fire: No | 6 |
| May 2018 | STRUCTURE | WE WERE TRAVELING ON I-10 IN OUR RENTAL CAR..GOING ABOUT 75 MILES PER HOUR IN TEXAS WHEN THE DRIVERS SIDE FRONT WINDSHIELD MOULDING FLEW OFF THE WINDSHIELD HITTING THE WINDOW AND CONTINUING TO FLY OVER THE CAR. WE SWERVED BECAUSE WE THOUGHT IT WAS A BIRD STRIKE OR SOMETHING CAME OFF A TRUCK. WE TOOK THE NEXT EXIT AND STOPPED TO FIND THE MOLDING GONE. AT THE NEXT PLACE WE GOT GAS WE NOTICED THAT THE PASSENGER SIDE WAS ALSO READY TO FLY OFF SO WE TOOK IT OFF BEFORE IT COULD COME OFF. | Crash: No Fire: No | 6,800 |