Complaint volume
711 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Explorer Complaints
711 consumer-submitted complaints on record for the 2018 Ford Explorer, grouped by component category.
711 Total complaints
14 Crash reports
7 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 7 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 284 complaints, with an average reported failure mileage of 53,609 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Explorer complaints?
14 Crash
7 Fire
12 Injury
0 Fatality
30 Towed
5 Medical attention
What are the most common 2018 Ford Explorer complaint categories?
STRUCTURE 250
UNKNOWN OR OTHER 114
ENGINE 57
POWER TRAIN 27
ENGINE AND ENGINE COOLING 21
ELECTRICAL SYSTEM 18
SUSPENSION 15
BACK OVER PREVENTION 12
STEERING 11
UNKNOWN OR OTHER,ENGINE 11
711 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jul 2019 | STRUCTURE | WHILE PARKING VEHICLE SUDDENLY ACCELERATED WHEN MOVING FORWARD SO MUCH THAT HAD TO TURN WHEEL TO RIGHT SIDE TO TRY TO AVOID CAR PARKED IN FRONT TO NO AVAIL HIT CAR PARKED IN FRONT WITH DRIVER SIDE BUMPER AND FENDER.THANK GOD THERE WAS LIGHT POLE IN SIDEWALK WHICH SLOWED DOWN CAR ENOUGH TO BE SHUT OFF. | Crash: Yes Fire: No | 9,500 |
| Jul 2019 | STRUCTURE | THE ROOF RAILS ON WILL NOT STAY ATTACHED. HAVE HAD THIS VEHICLE SINCE JAN 2019. BOUGHT NEW. THE DEALERSHIP HAS TRIED 3 NOW 4 TIME'S TO MAKE REPAIRS. THE DRIVERSIDE WILL NOT STAY SEATED TO BOTTOM MOUNT. HAS COME LOOS ON TURNPIKE AND BEGAN BEATING THE ROOF OF OUR VEHICLE. MOST OFTENHIGH WINDS WILL UNSET AND DETACH THE PLASTIC COVER FROM THE BASE MOUNT. IT HAS COME LOOSE MANY TIMES LEAVING THE CAR WASH JUST AS THE BLOWERS WOULD DRY THE CAR. | Crash: No Fire: No | 1,800 |
| Jul 2019 | UNKNOWN OR OTHER | NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN | Crash: No Fire: No | 79,000 |
| Jul 2019 | UNKNOWN OR OTHER | SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON | Crash: No Fire: No | 100 |
| Jun 2019 | ENGINE | MY 2018 FORD EXPLORER HAS UNDER 9,000 MILES ON IT AND I'VE BEEN EXPERIENCING EXHAUST SMELLS IN THE CABIN WHILE MERGING ON THE INTERSTATE. THIS HAPPENS DURING ACCELERATION. I HAVE BROUGHT MY VEHICLE TO FORD SEVERAL TIMES NOW WITH NO REAL ANSWER. THEY SAID THAT THEY HAVE NOT BEEN ABLE TO "RECREATE" THE SMELL SO THEIR HANDS ARE TIED. THEY TOLD ME TO TURN OFF THE RECIRCULATE AC FUNCTION TO GET RID OF THE SMELL. CLEARLY, IF THAT WAS THEIR DIRECTIVE, THEY KNOW THAT EXPLORERS ARE HAVING AN ISSUE. I WAS TOLD TODAY THAT I SHOULD CONTACT FORD DIRECTLY BECAUSE THE ISSUE DOES NOT INCLUDE 2018S. I HAVE 2 YOUNG CHILDREN THAT IN MY VEHICLE WITH ME AND SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM. I OWE MONEY ON THIS VEHICLE THAT IS PUTTING MY FAMILY IN DANGER AND HAVE NO ANSWERS ON HOW TO GET THE PROBLEM FIXED. | Crash: No Fire: No | 8,500 |
| Jun 2019 | UNKNOWN OR OTHER | VEHICLE EXHAUST SYSTEM EMITS CARBON MONOXIDE AND OTHER FUEL FUMES INTO THE CABIN ON VARIOUS OCCASIONS WHILE DRIVING. USUALLY OCCURS DURING AN ACCELERATION WITH STRESS AS IN AN UPHILL PUSH TO THE TOP OR IN LOCAL TRAFFIC WHILE CHANGING LANES WITH ACCELERATION STRESS. THESE ARE HEAVY ENOUGH FUMES TO CAUSE NASAL DISCOMFORT, ON OCCASION LIGHT HEADED FEELINGS, AND THROAT IRRITATION. THE DEALER HAS USED ALL FORD MOTOR CO. PROTOCOLS AND THE FUMES STILL PERSIST. FMC HAS HAD A REGIONAL DIRECTOR CONTACT ME WHICH RESULTED IN GOING TO ANOTHER DEALER TO TRY THE PROTOCOLS AGAIN. ALTHOUGH THERE HAS BEEN SOME REDUCTION IN THE VOLUME OF FUMES, THE VEHICLE STILL EMITS THE FUMES INTO THE CABIN. FMC HAS NOW, ONE PLUS YEARS LATER, TOLD ME TO BUY A CARBON MONOXIDE METER TO TEST FOR EXISTENCE OR HIRE AN ATTORNEY. NO OFFER OF A TRADE-IN AT A PRICE TO OFFSET THE DEFICIENCY. THAT BEING SAID, I DID TEST DRIVE TWO 2019 XLT'S AND HAD THE SAME EMISSIONS OCCUR IN BOTH CARS WITHIN 24 HOURS OF THE OVER NIGHT DRIVES. | Crash: No Fire: No | 300 |
| Jun 2019 | SERVICE BRAKES | DRIVING THE VEHICLE AT ABOUT 40MPH COMING OFF A BRIDGE, I HEAR A RATTLE COMING FROM THE REAR OF THE VEHICLE AS I BRAKE. THE BRAKE FULLY DEPRESSED APPLIES VIRTUALLY NO BRAKING POWER. I WAS ABLE TO BRING THE VEHICLE TO A STOP BY PUMPING THE BRAKES AS WELL AS USING THE EMERGENCY BRAKE. I WALKED AROUND THE VEHICLE TO SEE WHAT WAS GOING ON, I NOTICED FLUID NEAR REAR PASSENGER SIDE TIRE. THE RIM AND STREET HAD BRAKE FLUID ALL OVER IT. UPON FURTHER INSPECTION PART OF THE BRAKE CALIPER ASSEMBLY WAS HANGING BEHIND THE ROTOR. THE CAR WAS TOWED TO A FORD DEALERSHIP THAT DAY. WAS NOT INSPECTED SAME DAY AS SERVICE WAS CLOSED FOR THE DAY ON SATURDAY. THE VEHICLE WAS INSPECTED BY DEALERSHIP ON FOLLOWING MONDAY. I WAS TOLD THE BOTS THAT KEEP THE BRAKES IN PLACE WERE MISSING. THE BRAKE IN QUESTION WAS INSPECTED BY A FORD DEALERSHIP PREVIOUSLY AS THERE WERE ODD MARKS ON BRAKE ROTOR, THE DEALERSHIP THAT THERE WERE NO ISSUES AND NO SERVICE ON BRAKE | Crash: No Fire: No | 10,500 |
| Jun 2019 | UNKNOWN OR OTHER,ENGINE | EXHAUST IS LEAKING INTO THE CABIN WHILE DRIVING. USUALLY WHILE ACCELERATING | Crash: No Fire: No | 25,000 |
| Jun 2019 | UNKNOWN OR OTHER | REAR CAMERA INTERMITTENTLY DOES NOT WORK. WHEN CAR IN REVERSE, IT WILL EITHER GIVE A PICTURE, GIVE A BLURRY PICTURE, OR BLACK SCREEN THAT SAYS "NO CAMERA". | Crash: No Fire: No | 300 |
| May 2019 | ENGINE | LEAK ON TIMING COVER. IT HAS A MINOR OIL LEAK IN THE TIMING COVER | Crash: No Fire: No | Unknown |
| Apr 2019 | ENGINE,FUEL/PROPULSION SYSTEM | FORD EXPLORER 2018 GOING FROM 50 MPH. AND TO DO FORCE, ENTERS A STRONG SMELL OF GAS CABIN IT SHOULD SLOW DOWN AND OPEN THE CRYSTALS TO LEAVE THE STRONG ODOR. | Crash: No Fire: No | Unknown |
| Apr 2019 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | THE EXPLORER WILL RANDOMLY NOT START LIKE A DEAD BATTERY, BUT THEN STARTS OTHER TIMES. BATTERY HAD BEEN REPLACED BY THE DEALER. SIDE MIRRORS WILL FOLD IN WHILE DRIVING AND WILL NOT FOLD BACK OUT UNTIL THE CAR IS STOPPED, TURNED OFF AND THEN RESTARTED. WHEN THESE ISSUES ARE PRESENT THE SYNC 3 SYSTEM WILL COMPLETELY TURN OFF. THIS IS RANDOM AT THE TIMES IT HAPPENS AND THE DEALER HAS NOT EXPERIENCED IT WHILE ITS BEEN IN THE SHOP. WE PURCHASED THE EXPLORER WITH 500 MILES IT AS A NEW CAR JANUARY 13TH 2019. IT HAS 4200 MILES ON IT AND HAS BEEN IN THE DEALERS SHOP A TOTAL OF 23 DAYS. THE LARGEST PROBLEM WE HAVE AND WHY THE VEHICLE IS PARKED IN OUR GARAGE AND DOES NOT GET DRIVEN IS THE EXHAUST FUMES IN THE CABIN. ITS SO STRONG THAT IF YOU DRIVE IT ANY LENGTH OF TIME YOU GET A SEVERE HEADACHE. MY ENTIRE FAMILY GOT SICK ALL AT ONCE ON THE ONE AND ONLY TRIP WE TOOK IN THIS VEHICLE. THE DEALER ALSO EXPERIENCED THIS WHEN THE TECHNICIAN GOT SICK DRIVING THE CAR. THEY PREFORMED THE RECALL PROTOCOL FOR PREVIOUS YEAR EXPLORERS AND MADE US TAKE IT BUT THE PROBLEM IS MORE PREVALENT THAN EVER NOW. IVE HIRED AN ATTORNEY AND THE DEALERSHIP WILL BE GETTING A FORMAL DEMAND LETTER TO PURCHASE THE VEHICLE BACK FOR WHAT WE PAID. IVE TRIED TO TALK TO THE GM OF THE DEALERSHIP AND WHILE HE AGREES THERE IS A HUGE PROBLEM WITH THE CAR THEY WILL NOT BUY IT BACK UNLESS WE AGREE TO LOOSE MONEY. FORD DENIED A CLAIM WE MADE FOR THEM TO REACQUIRE THE VEHICLE, AND THEY DENIED IT BEFORE THE THE DEALERSHIP WAS EVEN DONE WITH THEIR EVALUATION. IT'S BEEN A VERY DIFFICULT EXPERIENCE AND SEEMS UNLESS MY ATTORNEY GETS INVOLVED THERE WILL NOT BE A RESOLUTION. | Crash: No Fire: No | 1,500 |
| Mar 2019 | EXTERIOR LIGHTING | I BELIEVE THE HEADLIGHTS ON FORD EXPLORERS ARE DEFECTIVE. WHEN ENCOUNTERING ONE IN THE ONCOMING LANE OF A 2 LANE ROAD, THE HEADLIGHT ARE OVERLY BRIGHT AND ANNOYING IN THE DAYLIGHT. AT NIGHT THEY ARE BLINDING PAINFUL AND DANGEROUS. IT DOESN'T HELP THAT THE MANUFACTURERS OF TRUCKS, INCLUDING SUVS, POSITION THE HEADLIGHTS AT THE SAME DISTANCE ABOVE THE ROAD AS THE WINDSHIELD OF A SEDAN. | Crash: No Fire: No | 113,000 |
| Mar 2019 | POWER TRAIN | TOTAL TRANSMISSION FAILURE FOR NO KNOWN REASON WITH LESS THAN 3000 MILES AND 4 MONTHS OLD. CANNOT BE FIXED, MUST BE REPLACED. | Crash: No Fire: No | 2,350 |
| Mar 2019 | STEERING | ELECTRONIC POWER STEERING FAILURE TWICE. THE CAR WAS STATIONARY AND IT WAS COLD OUTSIDE. | Crash: No Fire: No | 9,339 |
| Feb 2019 | UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM | I HAVE BEEN SMELLING EXHAUST FUMES/ROTTEN EGG SMELL IN MY CAR WHEN ACCELERATING UP TO 60MPH. 1ST TIME IN SHOP THEY SAID BOLTS WERE MISSING ON ENGINE AND SOME WERE LOOSE.; THEY 'FIXED' IT. STILL SMELLED EXHAUST FUMES/ROTTEN EGGS, SO TOOK CAR BACK. THEY SAID FUEL GOT IN THE FUEL FILTER BUT THEY 'FIXED' THE PROBLEM. NO STILL SMELL EXHAUST/ROTTEN EGGS. TOOK BACK FOR 3RD TIME THEY HAD MY CAR FOR A MONTH AND THEY REPLACED THE WHOLE EXHAUST. NOW HAVE HAD CAR A WEEK AND A HALF AND I SMELL THE EXHAUST. I DON'T KNOW WHAT TO DO, I HAVE THIS BRAND NEW CAR COSTING ME $37000. | Crash: No Fire: No | Unknown |
| Feb 2019 | UNKNOWN OR OTHER | I SMELL SULFUR OR ROTTEN EGG SMELL IN THE CABIN AFTER HARD ACCELERATION WITH A/C ON AND VENTILATION CLOSED ON THE DASH BOARD. I BOUGHT THE SUV WITH 39,000 MILES 2018 FROM RUSSEL WESTBROOK HYUNDAI DEALER IN GARDEN GROVE CA. I TOOK IT 2X AT FORD CARUSO LONG BEACH CA. 1ST TIME THEY GAVE THE EXPLORER BACK TO ME THE SAME DAY, STATING THEY COULD NOT DUPLICATE THE SMELL OR ISSUE THAT I WAS COMPLAINING ABOUT. AFTER FEW DAYS, I BROUGHT IT BACK TO FORD CARUSO AND LEFT IT THERE FOR 4 DAYS WHILE I WAS MONITORING THE MILEAGE USING FORD PASS TO FIND OUT IF THEY TEST AND TEST DRIVE THE SUV. THEY KEPT THE SUV FOR 4 DAYS AND EVERY DAY THE MECHANIC DOES NOT HAVE ANY REPORT TO SAY ABOUT THE EXPLORER. I TALKED TO THE SUPERVISOR OF SERVICE DEPARTMENT AND TOLD HER THAT I HAVE NOTICED THAT THE SUV DID NOT MOVE FROM THE DELAERSHIP FOR TESTING, THEN I NOTICED THEY'VE FINALLY DROVE IT FOR 6 MILES ON THE 4TH DAY. ON THE 4TH DAY I ENDED UP TAKING THE SUV HOME BECAUSE THEY COULD NOT DUPLICATE THE SMELL COMING INSIDE THE CABIN. SUPERVISOR ASKED ME TO TAKE THE SUV BACK WHEN IT SMELLS TOXIC AGAIN INSIDE THE CABIN. I AM PLANNING TO BRING IT ON MONDAY AND LEAVE IT THERE UNTIL THEY FIX THE ISSUE. MY WHOLE FAMILY HAVE BEEN DEALING WITH COUGH AND COLD FOR MORE THAN 1 MONTH NOW, I HAD A FEELING IT WAS RELATED TO THE FUME COMING FROM THE EXHAUST. FORD CALLED ME AND SAID THE VEHICLE IS NOT QUALIFIED FOR BUYBACK PROG FROM FORD. I WILL STOP USING THIS SUV STARTING TOMORROW SUNDAY 2/17/19 TO SAVE OUR HEALTH. I WAS TOLD BY FORD SERVICE AGENT THAT THE RECALL HAVE BEEN RESOLVED AND THAT 2018 MODELS WERE ALREADY CORRECTED. PLEASE HELP ME RESOLVE THIS ISSUE BEFORE MY FAMILY DEVELOP SERIOUS ILLNESS. | Crash: No Fire: No | Unknown |
| Jan 2019 | UNKNOWN OR OTHER | WHEN TEST DRIVING THIS NEW 2018 EXPLORER XLT AT HAWK FORD IN OAK LAWN, IL, THERE WAS A TERRIBLE SULFUR SMELL IN THE CABIN. IT WAS SO BAD THAT THE SALESPERSON OPENED THE WINDOWS, EVEN THOUGH IT WAS ONLY ABOUT 5 DEGREES OUTSIDE. THIS IS CONSISTENT WITH THE WIDELY REPORTED AND KNOWN MANUFACTURER DEFECT OF EXHAUST GAS LEAKING INTO THE CABIN THAT HAS BEEN REPORTED ON PREVIOUS MODEL YEAR EXPLORERS AND IS THE SUBJECT OF A CLASS ACTION LAWSUIT. | Crash: No Fire: No | 15 |
| Jan 2019 | WHEELS | HANKOOK PRODUCED & ALLOWS THE SALE OF FAULTY VENTUS S1 NOBLE 2 TIRES TO BE SOLD ONLINE AND AS OEM ON NEW VEHICLES. THEY FAIL WITHIN 16,000 MILES. I BOUGHT A BRAND NEW 2018 FORD EXPLORER LIMITED WITH 20" HANKOOK VENTUS S1 NOBLE TIRES AS OEM EQUIPMENT ON 2/16/18. SATURDAY 1/19/19, I DID MY DUE DILIGENCE AND HEADED TO DISCOUNT TIRE IN TERRELL, TX TO HAVE OUR OEM HANKOOK TIRES ROTATED, THEY HAD 16,300 MILES. I WAS BESIDE MYSELF WHEN HE RETURNED AND TOLD ME THE TIRES WERE DOWN TO A DANGEROUSLY LOW 4/32 TREAD DEPTH AND NEEDED TO BE REPLACED. I HAD TO PAY THE DIFFERENCE OF OVER $400 TO REPLACE THE TIRES ON A VEHICLE WITH ONLY 16,300 MILES! HOW WAS I, THE OWNER OF THE VEHICLE, SUPPOSED TO KNOW THESE WOULD WEAR SO QUICKLY? THEY BASICALLY ENDANGERED MY FAMILY BY ALLOWING THIS TO GO WITHOUT NOTIFYING US! AS AN OWNER OF A NEW VEHICLE IT DOESN'T CROSS YOUR MIND TO CHECK TREAD DEPTH OF NEW TIRES ON A NEW VEHICLE WITH 16,300 MILES! HANKOOK KNOWS ABOUT THEM, BUT HOW ARE OWNERS SUPPOSED TO KNOW, IN THEIR WORDS, "SPECIAL SERVICE MESSAGE SSM 47195 TO ADDRESS 2015-2018 EXPLORER - HANKOOK BRAND 20 INCH TIRE - TREAD WEAR TIRE REPLACEMENT." AND THE FORD REP SHARED THIS WITH ME "...2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT TREAD WEAR THAT IS NOT THE RESULT OF VEHICLE ALIGNMENT CONCERNS. FOR CUSTOMER SATISFACTION, HANKOOK IS OFFERING PRO-RATED TIRE REPLACEMENT FOR VEHICLES WITH LESS THAN 36,000 MILES. THIS PROGRAM IS MANAGED BY HANKOOK TIRE AMERICA CORP. AND NOT CLAIMED UNDER FORD NEW VEHICLE LIMITED WARRANTY. IF THE TIRE SIDE WALL IS MARKED AS: 255/50R20 105H VENTUS S1 NOBLE 2, CONTACT HANKOOK TECHNICAL SERVICE FOR POSSIBLE PRO-RATED TIRE REPLACEMENT." | Crash: No Fire: No | 16,300 |
| Jan 2019 | ENGINE,FUEL/PROPULSION SYSTEM | TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278. | Crash: No Fire: No Injuries: 1 | 4,278 |
| Jan 2019 | UNKNOWN OR OTHER | WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER. | Crash: No Fire: No | 200 |
| Dec 2018 | SEATS | WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT. | Crash: No Fire: No Injuries: 1 | Unknown |
| Nov 2018 | SUSPENSION | WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED. | Crash: No Fire: No | 2,000 |
| Nov 2018 | UNKNOWN OR OTHER | INQUIRING ABOUT NHTSA ID 10144949. FORD HAS KNOWN ABOUT THIS SINCE AUG 2018 (SSM 47499) AND NO ONE AT MY DEALERSHIP, OR FORD CUSTOMER SERVICE, IS INTERESTED IN MAKING ANY CALLS ON MY BEHALF TO SEE WHEN FORD EXPECTS THIS TO BE FIXED. | Crash: No Fire: No | 200 |
| Oct 2018 | ENGINE | EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING. | Crash: No Fire: No Injuries: 1 | 9,000 |