Complaint volume
711 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Explorer Complaints
711 consumer-submitted complaints on record for the 2018 Ford Explorer, grouped by component category.
711 Total complaints
14 Crash reports
7 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 14 crash reports, 7 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 284 complaints, with an average reported failure mileage of 53,609 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Explorer complaints?
14 Crash
7 Fire
12 Injury
0 Fatality
30 Towed
5 Medical attention
What are the most common 2018 Ford Explorer complaint categories?
STRUCTURE 250
UNKNOWN OR OTHER 114
ENGINE 57
POWER TRAIN 27
ENGINE AND ENGINE COOLING 21
ELECTRICAL SYSTEM 18
SUSPENSION 15
BACK OVER PREVENTION 12
STEERING 11
UNKNOWN OR OTHER,ENGINE 11
711 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Oct 2020 | STRUCTURE | THE RAIL COVER ON TOP OF THE CAR JUST CAME OFF WITH NO ONE MESSING WITH OR BEING DAMAGED. I RESEARCHED TO SEE IF OTHER HAS A PROBLEM LIKE THIS AND I FOUND NUMEROUS OF PEOPLE SAYING THE RAIL COVER JUST DETACHED FORM THE ACTUAL RAIL. WHILE DRIVING DOWN THE HIGHWAY. | Crash: No Fire: No | 53,000 |
| Oct 2020 | WHEELS | THE TWO FRONT HANKOOK TIRES HAVE WEAR IN THE FORM OF FLAKING RUBBER AROUND THE WHOLE TIRE. AT ABOUT 10,000 MILES, WE WENT TO FORD TO HAVE IT LOOKED AT AND THEY REFERRED US TO THE TIRE STORE. THEY SAID IT WAS FINE, BUT AS I LOOK AT THE OTHER COMPLAINTS, IT IS OBVIOUS THAT THESE TIRES HAVE A FLAW AND THERE SHOULD BE SOME COMPENSATION GIVEN. AT 32,000 MILES OF CITY ROAD DRIVING, THE TIRES HAD TO BE REPLACED. | Crash: No Fire: No | Unknown |
| Oct 2020 | SEAT BELTS | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT THE INFLATABLE SEAT BELT FAILED TO RETRACT WITH BRITAX FRONTIER CLICK TIGHT CHILD SAFETY SEAT WHILE USING THE HIGH BACK WITH THE REAR PASSENGER SHOULDER STRAP FAILED TO SECURE THE CHILD IN THE VEHICLE. AS THE CHILD WAS SEEN HANGING OUT THE WINDOW WHILE THE MOTHER WAS DRIVING. THE CONTACT STATED THAT THE CAR SEAT WAS SECURED WITH THE LATCH SYSTEM HOWEVER, THE CHILD WAS NOT SECURED WITH THE VEHICLE'S SEAT BELT. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WITH THE GRACO TURBO BOOSTER WHICH DOES NOT HAVE A LATCH SYSTEM. THE MANUFACTURERS FORD AND BRITAX WERE MADE AWARE OF THE FAILURE. THE FORD MANUFACTURER OPENED A CASE. THE BRITAX MANUFACTURER OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.*DT THE CONSUMER PROVIDED PHOTOS. *TR | Crash: No Fire: No | 18,000 |
| Sep 2020 | POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | I HAVE BEEN EXPERIENCING ACCELERATION/TRANSMISSION CONCERNS, WHERE THE VEHICLE ESSENTIAL STALLS AND WILL NOT ACCELERATE. AFTER APPROXIMATELY 5 SECONDS, THE COMPUTER AND TRANSMISSION APPEAR TO 'SYNC' AND THE VEHICLE WILL ACCELERATE, BUT THE ISSUE WILL CONTINUE TO HAPPEN UNTIL THE VEHICLE IS TURNED OFF AND BACK ON AGAIN. THE FIRST TIME THIS HAPPEN, I WAS IN A COSTCO PARKING LOT, SO I DID NOT THINK MUCH OF IT. THE SECOND TIME THIS HAPPEN, JULY 12TH, 2020, I WAS CROSSING A BUSY ROAD OF TRAFFIC NEAR MY HOME AND WAS ALMOST INVOLVED IN A SERIOUS ACCIDENT AS A RESULT OF THIS FAILURE. AS I WAS CROSSING THE 2 LANES OF TRAFFIC TO MAKE A LEFT HAND TURN, MY VEHICLE STALLED AND I WAS ALMOST SIDE SWIPED BY AN ONCOMING VEHICLE. AFTER THIS INCIDENT, I HAD MY VEHICLE TOWED TO A FORD DEALERSHIP FOR INSPECTION. UPON EXTENSIVE ANALYSIS OF THE VEHICLE, THE TECHNICIANS COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE INCLUDING NO FAILED SENSORS IN THE COMPUTER AND THE TECHNICIANS WERE NOT ABLE TO REPLICATE THE CONCERN. ON AUGUST 19TH, 2020, MY CHECK ENGINE LIGHT CAME ON AND I IMMEDIATELY RETURNED THE VEHICLE TO FORD DEALERSHIP HOPING THIS WAS A RESULT OF THE ISSUES I HAD BEEN HAVING. UPON ANOTHER DIAGNOSIS, THE ERROR WAS CLEARED FOR AN ENGINE KNOCK SENSOR, BUT THIS WAS NOT RELATED TO MY CONCERNS WITH THE ACCELERATION OR TRANSMISSION. | Crash: No Fire: No | 30,000 |
| Sep 2020 | STEERING,UNKNOWN OR OTHER | I PURCHASED THE FORD EXPLORER SPORT LAST NOVEMBER 2018, AND THERE'S NO SQUEAKING NOISE UNDER THE STEERING WHEEL. I NOTICED IT LAST MONTH AND I GO STRAIGHT AT THE FORD DEALERSHIP AND THEY TOLD ME IT'S THE CHARACTERISTIC OF THE CAR. IM SO DISAPPOINTED WITH THE DIAGNOSIS, THE DISTURBING NOISE IS UNDER THE STEERING WHEEL, AND THE CONFUSING PART IS THE SQUEAKING NOISE YOU CAN ONLY HEAR THAT WHEN YOU TURN THE STEERING WHEEL TO THE RIGHT. HOPEFULLY YOU CAN PIN POINT THE PROBLEM. IF IT'S THE STEERING WHEEL OR THE AIR BAG INSIDE IS THE PROBLEM. | Crash: No Fire: No | 15,780 |
| Sep 2020 | STEERING | THE ELECTRONIC STEERING SYSTEM DETECTED A FAULT, TWICE. LOSS POWER STEERING WHILE DRIVING ON CITY STREET. I COULD BARELY TURN THE VEHICLE. | Crash: No Fire: No | 38,000 |
| Aug 2020 | UNKNOWN OR OTHER | VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD. | Crash: No Fire: No | 6,000 |
| Aug 2020 | STRUCTURE | MY 2018 FORD EXPLORER ROOF RACKS FLEW OFF (BROKE OFF) WHILE DRIVING ON THE FREEWAY CAUSING CARS BEHIND ME TO SWERVE TO AVOID IMPACT THIS OCCURRED IN JANUARY 2019. | Crash: No Fire: No | 10,111 |
| Aug 2020 | ELECTRICAL SYSTEM | IN MARCH 2018 I BOUGHT A BRAND NEW 2018 EXPLORER. IN NOVEMBER 2019 MY SECURITY SYSTEM STARTED GOING OFF ON IT'S OWN WITHOUT ANY DISTURBANCE TO THE VEHICLE OR ME TOUCHING MY KEYS. THE NEXT DAY THE BATTERY WAS DEAD AND THE FORD SERVICE CENTER TOLD ME MY BATTERY WAS DEAD DUE TO A COLD SNAP (WE ARE IN SC...IT DOES NOT GET THAT COLD). I HAD TO GET A BRAND NEW BATTERY. NOW LESS THAN A YEAR LATER, IT'S AUGUST 2020 AND THE KEY PAD ON THE DRIVER'S SIDE EXTERIOR DOOR IS MALFUNCTIONING AND BLINKING UNCONTROLLABLY UNTIL IT FINALLY DIED AND DOES NOT WORK. THE CAR IS STILL FUNCTIONING FINE UP UNTIL THIS POINT. NOW 3 WEEKS LATER, MY CAR DID NOT START THIS MORNING AND I HAD TO BE JUMPED OFF. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID SOMETHING IS DRAINING MY BATTERY AND IT IS NOT HOLDING A CHARGE. THERE'S NO REASON WHY A 2018 EXPLORER SHOULD NEED TWO NEW BATTERIES IN 2 YEARS. SOMETHING IS DRAINING MY BATTERY AND NO ONE CAN TELL ME WHAT THAT ISSUE IS. | Crash: No Fire: No | 43,586 |
| Jul 2020 | ELECTRICAL SYSTEM |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| Crash: No Fire: No | 43,000 |
| Jul 2020 | UNKNOWN OR OTHER,ENGINE | WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME. | Crash: No Fire: No | 4,665 |
| Jul 2020 | POWER TRAIN,ENGINE | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB | Crash: No Fire: No | 14,500 |
| Jul 2020 | TIRES | HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32 MINIMUM) AND CUTS IN TREAD. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. AT LEAST 2 TIRES HAVE EXCESSIVE WEAR AND CUTS. | Crash: No Fire: No | 28,000 |
| Jul 2020 | WHEELS | HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32' MINIMUM) AND CUTS. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. | Crash: No Fire: No | 28,000 |
| Jul 2020 | STRUCTURE | THE GAS DOOR DOES NOT SEAL AND PROPS OPEN ALL TIME, THE VEHICLE COMES WITH NO FUEL CAP AND DOOR DOES NOT LOCK ALLOWING ANYONE TO PUT CONTAINMENTS IN THE FUEL | Crash: No Fire: No | 20,000 |
| Jun 2020 | TIRES | TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5117. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE AT KOEPPEL FORD (57-15 NORTHERN BLVD, QUEENS, NY 11377), AND THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO ACCELERATED TREAD SEPARATION. THE CONTACT MENTION THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HYDROPLANED DUE TO THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE TIRES WOULD BE PRORATED TO DEFRAY SOME OF THE COST FOR THE TIRE REPLACEMENT. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE OF THE VEHICLE AND TIRES WERE APPROXIMATELY 24,459. *LN *TR | Crash: No Fire: No | 24,459 |
| May 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR | Crash: No Fire: No | Unknown |
| May 2020 | UNKNOWN OR OTHER | EXHAUST FUME INSIDE THE CABIN. BROUGHT IT TO 2 FORD DEALERSHIP AND THEY BOTH SAID THEY COULD NOT DUPLICATE THE ISSUE. FORD GAVE ME EXTENDED SERVICE WARRANTY MAYBE TO KEEP ME CALM. BUT I GOT THE SUV IN JAN 2, 2019 AND UP UNTIL NOW I STILL SMELL THE FUME INSIDE THE CABIN. I HAVE 2 KIDS AND THEY HAVE BEEN INHALING TOXIC FUMES EVERY TIME I TAKE THEM INSIDE THE EXPLORER. ESPECIALLY WHEN YOU ACCELERATE HARD. *TR | Crash: No Fire: No | Unknown |
| Apr 2020 | WHEELS | VEHICLE CAME WITH HANKOOK VENTUS S1 NOBLE 2, 255/50R20 TIRES. WE ONLY HAVE 15K MILES ON THE VEHICLE AND THE TIRES ALREADY NEED TO BE REPLACED. WE HAD THEM ROTATED AT THE DEALERSHIP AT THE SCHEDULED OIL CHANGE INTERVAL. ONE OF THE TIRES DEVELOPED A SLOW LEAK AND REQUIRED RE INFLATION EACH WEEK. ONE REAR TIRES LOST ALL AIR PRESSURE WHILE WE WERE DRIVING ON THE STREET. THERE WAS NO NAIL OR HOLE FOUND IT IT. THE TIRES ARE SHREDDING TREAD AS WELL. ALL 4 NEED TO BE REPLACED BUT NEITHER FORD OR HANKOOK HAVE ANSWERED OUR COMPLAINT. THESE TIRES NEED TO BE RECALLED BECAUSE THEY ARE DANGEROUS. | Crash: No Fire: No | 15,000 |
| Apr 2020 | STRUCTURE | 2018 FORD EXPLORER HAS A ROOF RAIL ISSUE WHERE THE TOP PART THE THE ROOF RAIL THAT COMES FACTORY ON THE VEHICLE WILL POP OUT OF PLACE AND NOT CLAMP DOWN PROPERLY THE FOR PART NUMBER IS FB5Z 78551A47 AA AND ALSO FB5Z 78551A46 AA ONE BELONGS TO THE LEFT AND THE OTHER THE RIGHT. I WAS DRIVING DOWN THE HIGH WAY WITH THEM NOT FULLY SEATED IN THE BACK END OF THE RAILING AND NOTICED WHEN I GOT HOME THAT THEY MUST HAVE FLOWN OFF WHILE DRIVING DOWN THE HIGHWAY. THIS IS THE SECOND SIME I HAVE HAD THEM FIXED AND THEY ARE NOW NOT STAYING DOWN PROPERLY SEATED. LUCKLY MY VEHICLE HAS WARRANTY ON IT STILL TO GET IT FIXED BUT IF THIS IS GOING TO HAPPEN OUTSIDE OF WARRANTY ITS NOT A CHEAP FIX UNFORTUNATLY. | Crash: No Fire: No | 11,500 |
| Mar 2020 | WHEELS | WENT FOR A INSPECTION STICKER ON MY 2018 EXPLORER AND WAS TOLD I NEEDED TIRES. I SAID THAT WAS IMPOSSIBLE SINCE I ONLY HAD 25000 MILES ON THEM. THEY SHOWED ME THE WEAR AND I COULD NOT BELIEVE IT. THE TIRES ARE HANKOOK VENTUS S NOBLE 2. THESE TIRES ARE A MAJOR SAFETY ISSUE AND UPON RESEARCH HERE THIS IS A COMMON PROBLEM WITH THEM. DO NOTBUY THESE TIRES | Crash: No Fire: No | 25,000 |
| Mar 2020 | UNKNOWN OR OTHER | THE TOP CAP ON THE DRIVERS SIDE (WHERE THE LUGGAGE RACK IS) CAME COMPLETELY OFF WHILE DRIVING ON THE HIGHWAY. THE PASSENGER SIDE ONE KEEP COMING LOOSE. THIS IS A SAFETY HAZARD, AS THE PIECE THAT FLEW OFF COULD HAVE INJURED SOMEONE OR WORSE. THIS IS NOT A SAFE PIECE ON THE SUV AND NEEDS TO BE ADDRESSED, AS MANY, MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE. | Crash: No Fire: No | Unknown |
| Feb 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | ELECTRIC SHORTAGES, SMELL BURNING WIRES, STALLS VEHICLE WAS REPURCHASED BY FORD AND I WANT TO MAKE SURE ITS REPORTED AS A LEMON AND NOT RESOLD FOR SAFETY OF OTHERS | Crash: No Fire: No | 3,200 |
| Feb 2020 | ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE | FOR WEEKS NOW THE CAR HAS BEEN DECIDING WHAT TO DO. THE AIR CONDITIONER RANDOMLY TURNS OFF OR WON'T TURN ON. THE WINDOW WON'T ROLL UP OR DOWN. LIGHTS IN THE DASHBOARD RANDOMLY GO ON AND OFF ALL THE TIME. SOMETIMES THERE IS JUST A LOUD NOISE BUT NO LIGHTS. THEN RECENTLY WHEN I WAS DRIVING ON THE HIGHWAY GOING 55 MPH WITH MY 3 CHILDREN THE CAR SHUT ITS SELF OFF. THE LIGHTS WENT CRAZY THEN SHUT OFF. THERE WAS NO GAS OR BRAKES AS I WAS GOING 55 MPH. ONCE THE CAR CAME TO A ROLLING STOP. IT DID NOT TURN BACK ON. ONCE TOWED TO THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG. | Crash: No Fire: No | 12,000 |
| Feb 2020 | SERVICE BRAKES | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THE TRANSMISSION SHIFTED INTO GEAR IMPROPERLY. ON ONE OCCASION THE VEHICLE INDEPENDENTLY SHIFTED FROM PARK TO REVERSE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD LOCATED AT 5880 W CENTINELA AVE, LOS ANGELES, CA 90045 (310-574-2641) WHERE THE VEHICLE WAS REPAIRED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE WITH THE BRAKE PEDAL DEPRESSED AND HAD THE VEHICLE INSPECTED. AIRPORT MARINA FORD ALSO INSPECTED THE BRAKES AND INFORMED THE CONTACT THAT NO DEFECTS WERE FOUND WITH THE BRAKES OR BRAKING SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 28. | Crash: No Fire: No | 28 |