Complaint volume
694 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2018 Ford Explorer Complaints
694 consumer-submitted complaints on record for the 2018 Ford Explorer, grouped by component category.
694 Total complaints
12 Crash reports
7 Fire reports
12 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are structure, unknown or other, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 12 crash reports, 7 fire reports, 12 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 281 complaints, with an average reported failure mileage of 53,203 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to structure, unknown or other, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2018 Ford Explorer?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2018 Ford Explorer
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2018 Ford Explorer complaints?
12 Crash
7 Fire
12 Injury
0 Fatality
29 Towed
5 Medical attention
What are the most common 2018 Ford Explorer complaint categories?
STRUCTURE 248
UNKNOWN OR OTHER 113
ENGINE 55
POWER TRAIN 25
ENGINE AND ENGINE COOLING 20
ELECTRICAL SYSTEM 18
SUSPENSION 14
BACK OVER PREVENTION 12
UNKNOWN OR OTHER,ENGINE 11
STEERING 10
694 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2021 | STRUCTURE | WATER LEAK, PASSENGER SIDE 3RD ROW FIXED POSITION WINDOW EVERY TIME IT RAINS, WATER ACCUMULATES IN REAR OF VEHICLE | Crash: No Fire: No | 53,000 |
| Dec 2020 | UNKNOWN OR OTHER,ENGINE | WE TOOK OUR 2018 FORD EXPLORER INTO THE SHOP LAST WINTER COMPLAINING OF A BAD SMELL. THE SHOP KEPT OUR CAR FOR ABOUT 5 DAYS AND SAID THERE WAS NOTHING WRONG. 2 WEEKS AGO MY WIFE WENT TO THE ER AND WAS DIAGNOSED WITH CARBON MONOXIDE POISONING. WE BEGAN WORKING WITH FOR TO HELP GET THIS FIXED, 5 DAYS LATER SHE PASSED OUT AT THE WHEEL AND WRECKED INTO A TELEPHONE POLL. WHILE AT THE ER THERE WAS CARBON MONOXIDE IN HER BLOOD AGAIN. THANK GOODNESS SHE DIDN'T HIT A FAMILY OR SOMETHING WORSE. SINCE THEN FORD HAS REFUSED TO WORK WITH US SINCE THE CAR IS WRECKED. THIS IS A PROBLEM AND NEEDS TO BE LOOKED INTO!*DT*JB*DT *TR | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 25,000 |
| Dec 2020 | STEERING,SUSPENSION | VEHICLE WHEN ACCELERATING PULLS SHARPLY TO RIGHT . PROBLEM NOT RESOLVED AFTER 30 DAYS AT DEALERSHIP. ALIGNMENT WAS NOT PROBLEM. WAS DOCUMENTED WHILE UNDER WARRANTEE ANT WAS FIRST NOTICED AT 21000 MILES AND DOCUMENTED | Crash: No Fire: No | 35,000 |
| Dec 2020 | VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE | WHILE TRAVELING WITH ADAPTIVE CRUISE ENGAGED WE WERE IN LEFT LANE FOLLOWING A SEMI APPROXIMATELY 1000' AHEAD OF US AND WHEN HE MOVED OVER TO MAKE AN EXIT OUR VEHICLE PASSED BY AND AUTO BRAKED HARD CAUSING VEHICLES BEHIND US TO TAKE EVASIVE ACTION FROM HITTING US ALONG WITH VEHICLES IN THE RIGHT LANE OF TRAFFIC. THIS ALSO HAPPENED AGAIN THE FOLLOWING WEEK EXCEPT PASSING BY A DUMP TRUCK. I WAS AWARE THAT TIME AN MASHED ACCELERATOR IN TIME AS INSTRUCTED AS PER OPERATING MANUAL. I DON'T FEEL SAFE USING MY CRUISE WITH OR WITHOUT ADAPTIVE ON AND NOW SEVERAL WEEKS LATER I'M GETTING AN 'ADAPTIVE CRUISE NOT AVAILABLE' MESSAGE DISPLAYED ON INSTRUMENT PANEL. | Crash: No Fire: No | 22,000 |
| Nov 2020 | EXTERIOR LIGHTING | DRIVING IN THE DARK AND PASSENGER SIDE HEADLIGHT WENT OUT. GOT DIAGNOSED THAT IT WAS A BAD LIGHT HOUSING.GOT VARIOUS PRICES FROM 700 TO 1200 DOLLARS. NOW THE LIGHT WORKS .WAS OUT FOR 3 WEEKS DECIDED TO COME BACK ON.WELL I WOULD ASSUME ITS NOT THE HEADLIGHT OR JUST FAULTY ELECTRONICS. NOT SURE ANY HEKP? | Crash: No Fire: No | Unknown |
| Oct 2020 | TIRES | TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE, TIRE SIZE: 255/50/R20, DOT NUMBER: 5MNC1AH3917. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE DUE TO CUPPING OF THE TIRES. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE HAD EXPERIENCED TREAD SEPARATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HUNTLEY FORD LOCATED AT 13900 AUTO MALL DR, HUNTLY, IL 60142 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE. | Crash: No Fire: No | 24,000 |
| Oct 2020 | STRUCTURE | WHILE DRIVING THE OTHER NIGHT IN RAIN, NIGHT AND HEAVY TRAFFIC, I HEARD SOME FLAPPING FROM THE ROOF OF THE CAR, BUT COULD NOT STOP BECAUSE WE WERE IN A MOUNTAIN PASS AND WINDING ROADS. I DID SEE SOMETHING LIKE FLY OFF OF MY CAR AND CARS BEHIND ME WERE SWERVING, I THOUGHT MAYBE A SMALL BRANCH. BUT NO IT WAS THE TOP CAP OF MY ROOF RAIL ON THE DRIVER SIDE. THE PART IS $450, AND WHEN I GOOGLED IT, IT IS DEFINITELY A KNOWN PROBLEM AT FORD. HUNDREDS OF HITS WITH THE SAME ISSUE | Crash: No Fire: No | 50,000 |
| Oct 2020 | UNKNOWN OR OTHER | WHEN ACCELERATING ABOVE 2500 RPM, SUCH AS WHEN MERGING ONTO THE HIGHWAY / WITH THE FLOW OF TRAFFIC, OR ACCELERATING UP HILL, THE CABIN FILLS WITH A FOUL ODOR WHICH SMELLS LIKE BURNT OIL OR BAD EXHAUST. THIS HAPPENS WITH RE-CIRCULATION TURNED ON OR OFF, AND ALSO WITH THE A/C / FAN UNITS POWERED OFF ENTIRELY AND USUALLY WINDOWS MUST BE ROLLED DOWN TO GET THE ODOR/FUMES TO LEAVE THE CABIN. MY CONCERN IS IF THE SMELL IS COMING IN, ALL THE TOXIC GASSES AND FUMES THAT COME WITH IT ARE ALSO ENTERING THE CABIN. | Crash: No Fire: No | 45,000 |
| Oct 2020 | STRUCTURE | THE RAIL COVER ON TOP OF THE CAR JUST CAME OFF WITH NO ONE MESSING WITH OR BEING DAMAGED. I RESEARCHED TO SEE IF OTHER HAS A PROBLEM LIKE THIS AND I FOUND NUMEROUS OF PEOPLE SAYING THE RAIL COVER JUST DETACHED FORM THE ACTUAL RAIL. WHILE DRIVING DOWN THE HIGHWAY. | Crash: No Fire: No | 53,000 |
| Oct 2020 | WHEELS | THE TWO FRONT HANKOOK TIRES HAVE WEAR IN THE FORM OF FLAKING RUBBER AROUND THE WHOLE TIRE. AT ABOUT 10,000 MILES, WE WENT TO FORD TO HAVE IT LOOKED AT AND THEY REFERRED US TO THE TIRE STORE. THEY SAID IT WAS FINE, BUT AS I LOOK AT THE OTHER COMPLAINTS, IT IS OBVIOUS THAT THESE TIRES HAVE A FLAW AND THERE SHOULD BE SOME COMPENSATION GIVEN. AT 32,000 MILES OF CITY ROAD DRIVING, THE TIRES HAD TO BE REPLACED. | Crash: No Fire: No | Unknown |
| Oct 2020 | SEAT BELTS | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT THE INFLATABLE SEAT BELT FAILED TO RETRACT WITH BRITAX FRONTIER CLICK TIGHT CHILD SAFETY SEAT WHILE USING THE HIGH BACK WITH THE REAR PASSENGER SHOULDER STRAP FAILED TO SECURE THE CHILD IN THE VEHICLE. AS THE CHILD WAS SEEN HANGING OUT THE WINDOW WHILE THE MOTHER WAS DRIVING. THE CONTACT STATED THAT THE CAR SEAT WAS SECURED WITH THE LATCH SYSTEM HOWEVER, THE CHILD WAS NOT SECURED WITH THE VEHICLE'S SEAT BELT. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WITH THE GRACO TURBO BOOSTER WHICH DOES NOT HAVE A LATCH SYSTEM. THE MANUFACTURERS FORD AND BRITAX WERE MADE AWARE OF THE FAILURE. THE FORD MANUFACTURER OPENED A CASE. THE BRITAX MANUFACTURER OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.*DT THE CONSUMER PROVIDED PHOTOS. *TR | Crash: No Fire: No | 18,000 |
| Sep 2020 | POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL | I HAVE BEEN EXPERIENCING ACCELERATION/TRANSMISSION CONCERNS, WHERE THE VEHICLE ESSENTIAL STALLS AND WILL NOT ACCELERATE. AFTER APPROXIMATELY 5 SECONDS, THE COMPUTER AND TRANSMISSION APPEAR TO 'SYNC' AND THE VEHICLE WILL ACCELERATE, BUT THE ISSUE WILL CONTINUE TO HAPPEN UNTIL THE VEHICLE IS TURNED OFF AND BACK ON AGAIN. THE FIRST TIME THIS HAPPEN, I WAS IN A COSTCO PARKING LOT, SO I DID NOT THINK MUCH OF IT. THE SECOND TIME THIS HAPPEN, JULY 12TH, 2020, I WAS CROSSING A BUSY ROAD OF TRAFFIC NEAR MY HOME AND WAS ALMOST INVOLVED IN A SERIOUS ACCIDENT AS A RESULT OF THIS FAILURE. AS I WAS CROSSING THE 2 LANES OF TRAFFIC TO MAKE A LEFT HAND TURN, MY VEHICLE STALLED AND I WAS ALMOST SIDE SWIPED BY AN ONCOMING VEHICLE. AFTER THIS INCIDENT, I HAD MY VEHICLE TOWED TO A FORD DEALERSHIP FOR INSPECTION. UPON EXTENSIVE ANALYSIS OF THE VEHICLE, THE TECHNICIANS COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE INCLUDING NO FAILED SENSORS IN THE COMPUTER AND THE TECHNICIANS WERE NOT ABLE TO REPLICATE THE CONCERN. ON AUGUST 19TH, 2020, MY CHECK ENGINE LIGHT CAME ON AND I IMMEDIATELY RETURNED THE VEHICLE TO FORD DEALERSHIP HOPING THIS WAS A RESULT OF THE ISSUES I HAD BEEN HAVING. UPON ANOTHER DIAGNOSIS, THE ERROR WAS CLEARED FOR AN ENGINE KNOCK SENSOR, BUT THIS WAS NOT RELATED TO MY CONCERNS WITH THE ACCELERATION OR TRANSMISSION. | Crash: No Fire: No | 30,000 |
| Sep 2020 | STEERING | THE ELECTRONIC STEERING SYSTEM DETECTED A FAULT, TWICE. LOSS POWER STEERING WHILE DRIVING ON CITY STREET. I COULD BARELY TURN THE VEHICLE. | Crash: No Fire: No | 38,000 |
| Sep 2020 | STEERING,UNKNOWN OR OTHER | I PURCHASED THE FORD EXPLORER SPORT LAST NOVEMBER 2018, AND THERE'S NO SQUEAKING NOISE UNDER THE STEERING WHEEL. I NOTICED IT LAST MONTH AND I GO STRAIGHT AT THE FORD DEALERSHIP AND THEY TOLD ME IT'S THE CHARACTERISTIC OF THE CAR. IM SO DISAPPOINTED WITH THE DIAGNOSIS, THE DISTURBING NOISE IS UNDER THE STEERING WHEEL, AND THE CONFUSING PART IS THE SQUEAKING NOISE YOU CAN ONLY HEAR THAT WHEN YOU TURN THE STEERING WHEEL TO THE RIGHT. HOPEFULLY YOU CAN PIN POINT THE PROBLEM. IF IT'S THE STEERING WHEEL OR THE AIR BAG INSIDE IS THE PROBLEM. | Crash: No Fire: No | 15,780 |
| Aug 2020 | UNKNOWN OR OTHER | VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD. | Crash: No Fire: No | 6,000 |
| Aug 2020 | STRUCTURE | MY 2018 FORD EXPLORER ROOF RACKS FLEW OFF (BROKE OFF) WHILE DRIVING ON THE FREEWAY CAUSING CARS BEHIND ME TO SWERVE TO AVOID IMPACT THIS OCCURRED IN JANUARY 2019. | Crash: No Fire: No | 10,111 |
| Aug 2020 | ELECTRICAL SYSTEM | IN MARCH 2018 I BOUGHT A BRAND NEW 2018 EXPLORER. IN NOVEMBER 2019 MY SECURITY SYSTEM STARTED GOING OFF ON IT'S OWN WITHOUT ANY DISTURBANCE TO THE VEHICLE OR ME TOUCHING MY KEYS. THE NEXT DAY THE BATTERY WAS DEAD AND THE FORD SERVICE CENTER TOLD ME MY BATTERY WAS DEAD DUE TO A COLD SNAP (WE ARE IN SC...IT DOES NOT GET THAT COLD). I HAD TO GET A BRAND NEW BATTERY. NOW LESS THAN A YEAR LATER, IT'S AUGUST 2020 AND THE KEY PAD ON THE DRIVER'S SIDE EXTERIOR DOOR IS MALFUNCTIONING AND BLINKING UNCONTROLLABLY UNTIL IT FINALLY DIED AND DOES NOT WORK. THE CAR IS STILL FUNCTIONING FINE UP UNTIL THIS POINT. NOW 3 WEEKS LATER, MY CAR DID NOT START THIS MORNING AND I HAD TO BE JUMPED OFF. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID SOMETHING IS DRAINING MY BATTERY AND IT IS NOT HOLDING A CHARGE. THERE'S NO REASON WHY A 2018 EXPLORER SHOULD NEED TWO NEW BATTERIES IN 2 YEARS. SOMETHING IS DRAINING MY BATTERY AND NO ONE CAN TELL ME WHAT THAT ISSUE IS. | Crash: No Fire: No | 43,586 |
| Jul 2020 | ELECTRICAL SYSTEM |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| Crash: No Fire: No | 43,000 |
| Jul 2020 | UNKNOWN OR OTHER,ENGINE | WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME. | Crash: No Fire: No | 4,665 |
| Jul 2020 | POWER TRAIN,ENGINE | TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB | Crash: No Fire: No | 14,500 |
| Jul 2020 | WHEELS | HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32' MINIMUM) AND CUTS. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. | Crash: No Fire: No | 28,000 |
| Jul 2020 | TIRES | HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32 MINIMUM) AND CUTS IN TREAD. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. AT LEAST 2 TIRES HAVE EXCESSIVE WEAR AND CUTS. | Crash: No Fire: No | 28,000 |
| Jul 2020 | STRUCTURE | THE GAS DOOR DOES NOT SEAL AND PROPS OPEN ALL TIME, THE VEHICLE COMES WITH NO FUEL CAP AND DOOR DOES NOT LOCK ALLOWING ANYONE TO PUT CONTAINMENTS IN THE FUEL | Crash: No Fire: No | 20,000 |
| Jun 2020 | TIRES | TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5117. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE AT KOEPPEL FORD (57-15 NORTHERN BLVD, QUEENS, NY 11377), AND THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO ACCELERATED TREAD SEPARATION. THE CONTACT MENTION THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HYDROPLANED DUE TO THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE TIRES WOULD BE PRORATED TO DEFRAY SOME OF THE COST FOR THE TIRE REPLACEMENT. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE OF THE VEHICLE AND TIRES WERE APPROXIMATELY 24,459. *LN *TR | Crash: No Fire: No | 24,459 |
| May 2020 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR | Crash: No Fire: No | Unknown |