Recall record
No official recalls are listed for this model year in our current data. That lowers one type of homework, but it does not replace a VIN lookup or a mechanical inspection.
Vehicle report
Recalls, consumer complaints, safety ratings, fuel cost estimate, and next steps from official public data sources.
Buyer interpretation
The useful question is not just whether this page has records. It is what those records should make you verify before money changes hands.
No official recalls are listed for this model year in our current data. That lowers one type of homework, but it does not replace a VIN lookup or a mechanical inspection.
Owner complaints most often mention forward collision avoidance, unknown or other, vehicle speed control. Scan those categories before the test drive so you know what symptoms, warning lights, or service history to ask about.
198 manufacturer communications are listed. These are not recalls, but they can reveal repair instructions, warranty extensions, software notices, or known service patterns.
The fuel-cost estimate is based on a representative EPA match, not every trim. Confirm the actual engine, drivetrain, and tire setup before comparing this listing with another year or model.
Use our buyer checklist to know what to inspect, ask, and verify before the test drive.
Official safety ratings were found for 1 tested variant of the 2025 Mazda CX-5.
No official recalls on record for this vehicle and model year.
Official records show 198 manufacturer communications on record for the 2025 Mazda CX-5.
| Date | Type | Component | Summary | ID / document |
|---|---|---|---|---|
| Jul 2026 | Service Bulletin/Repair Instructions | UNKNOWN OR OTHER | This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out | 11034448 |
| Jul 2026 | Service Bulletin/Repair Instructions | UNKNOWN OR OTHER | COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC VIOLENCE VICTIMS) DESCRIPTION This Service Information is issued in accordance with New York State General Business Law §399CCCCC (Connected Vehicle Service; Domestic Violence Victims). This regulation is intended to protect victims of domestic violence by allowing them to request the termination of third-party access (including access by an alleged abuser) to connected vehicle services, such as vehicle location tracking and remote control functions. To support this requirement, this Service Information enables confirmation of whether a vehicle is subject to connected vehicle services by referring to the SUBJECT VIN & PRODUCTION DATE RANGE, and provides guidance on the procedure to terminate such services when a customer requests the removal of third-party access for an applicable vehicle. Effective July 1, 2026, if a customer requests action under this regulation, a CMU/CDC software update must be performed to enable appropriate control of connected vehicle service access. If no request is made by the customer, the CMU/CDC software update is not required. REPAIR PROCEDURE 1. Confirm that the customer has requested deactivation of connected services in accordance with New York State General Business Law related action. 2. Perform the CMU/CDC software update according to the procedures outlined in the appropriate TSB shown in the table below: | 11034292 |
| Jun 2026 | Service Bulletin/Repair Instructions | SUSPENSION | DESCRIPTION Some vehicles may exhibit a clicking, popping, tapping or knocking noise from the front end when turning left or right and accelerating. NOTE: The noise could occur at different steering wheel angles or power levels. Due to the insulating properties of the suspension and chassis, it can be difficult to determine which driveshaft is at fault by listening from inside the vehicle. See the attached video for an example of an outer CV joint clicking. These noises may be caused by the outer ball joint cage machining being out of specification. To eliminate this concern, tighter quality controls have been implemented to ensure proper machining of the cage window. NOTE: The part number for the improved part has not been changed. The current parts inventory is after the countermeasure production date implementation. | 11034844 |
| Jun 2026 | Service Bulletin/Repair Instructions | UNKNOWN OR OTHER | UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 16-002/26 01/12/26 DESCRIPTION The release notes outlined below provide an overview of bug fixes, feature improvements, and updates included in the latest software release. The latest version of software contains all the updates of the previous versions. NOTE: If current version is not 7230C1A-NA02_***** , this TSB is not applicable. Version 7230C1A-NA02_10022 enables termination of connected services at customer request and fixes these software errors (bugs): Termination of Connected Services by customers at their initiative has been enabled. Accordingly, the following items have been updated. Add a "Data Communication Information" item under Settings > System Settings>Online Connectivity. ○ Updated the text displayed on the confirmation screen for disabling Connected Services. ○ • The list on the center display may appear distorted, giving a double image. • The system may reboot when the ignition is turned on. However, the camera images on the center display are not affected, and the back camera is usable. • The voice recognition function does not start. • Apple CarPlay® may fail to connect while driving on the highway. REPAIR PROCEDURE 1. Verify the customer concern. 2. Update MAZDA CONNECT with software version 7230C1A-NA02_10022 or later with a USB memory stick using the 7TH GEN MAZDA CONNECT Update Instructions. | 11034280 |
| Jun 2026 | Service Bulletin/Repair Instructions | UNKNOWN OR OTHER | UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 16-001/26 01/08/26 DESCRIPTION The release notes outlined below provide an overview of bug fixes, feature improvements, and updates included in the latest software release. The latest version of software contains all the updates of the previous versions. NOTE: If current version is not 7230C1A-NA01_***** or 7230C2A-NA01_*****, this TSB is not applicable. Version 7230C1A-NA01_10022 enables termination of connected services at customer request: Termination of Connected Services by customers at their initiative has been enabled. Accordingly, the following items have been updated. Add a "Data Communication Information" item under Settings > System Settings>Online Connectivity. ○ Updated the text displayed on the confirmation screen for disabling Connected Services. ○ • The list on the center display may appear distorted, giving a double image. • The system may reboot when the ignition is turned on. However, the camera images on the center display are not affected, and the back camera is usable. • The voice recognition function does not start. • Apple CarPlay® may fail to connect while driving on the highway. REPAIR PROCEDURE 1. Verify the customer concern. 2. Update MAZDA CONNECT with software version 7230C1A-NA01_10022/7230C2A-NA01_10014 or later with a USB memory stick using the 7TH GEN MAZDA CONNECT Update Instructions. | 11034279 |
| Jun 2026 | Service Bulletin/Repair Instructions | ELECTRICAL SYSTEM | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open. | 11034447 |
| Jun 2026 | Service Bulletin/Repair Instructions | ELECTRICAL SYSTEM | This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information. | 11034439 |
| Jun 2026 | Service Bulletin/Repair Instructions | ELECTRICAL SYSTEM | DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status | 11034845 |
| Jun 2026 | Service Bulletin/Repair Instructions | UNKNOWN OR OTHER | This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire. | 11034443 |
| Jun 2026 | Service Bulletin/Repair Instructions | ELECTRICAL SYSTEM | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources | 11034444 |
24 total complaints on record
Assumptions: 23 city / 29 highway / 25 combined MPG · Regular Gasoline · efficiency ratings from official public data when available · fuel price default: official public data (U.S. average, Jul 18, 2026)