Complaint volume
101 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Subaru Crosstrek Complaints
101 consumer-submitted complaints on record for the 2024 Subaru Crosstrek, grouped by component category.
101 Total complaints
8 Crash reports
2 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, exterior lighting, visibility/wiper. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 8 crash reports, 2 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 10 complaints, with an average reported failure mileage of 11,212 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, exterior lighting, visibility/wiper?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Subaru Crosstrek?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Subaru Crosstrek
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Subaru Crosstrek complaints?
8 Crash
2 Fire
3 Injury
0 Fatality
8 Towed
3 Medical attention
What are the most common 2024 Subaru Crosstrek complaint categories?
UNKNOWN OR OTHER 24
EXTERIOR LIGHTING 11
VISIBILITY/WIPER 9
VISIBILITY 8
STEERING 7
FORWARD COLLISION AVOIDANCE 4
TIRES 4
AIR BAGS 3
ELECTRICAL SYSTEM 3
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 3
101 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Apr 2026 | VISIBILITY/WIPER | While driving home from the grocery store I heard a shattering sound. I was about 2 miles from home. When i got home I opened the rear hatch to see the rear quarter glass window shattered. I was driving 35 mph with no cars around me. I was shocked to see the window like that. I have read that subaru has had problems in past crosstreks with this same issue. Since it was yesterday and also Saturday I have not been able to talk to the subaru dealership about it. | Crash: No Fire: No | Unknown |
| Mar 2026 | AIR BAGS,SEAT BELTS | The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | 26,656 |
| Mar 2026 | POWER TRAIN,ENGINE | The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some instances the vehicle fails to restart properly after coming to a stop. These issues create a serious safety risk, especially when driving in traffic or attempting to merge, as the vehicle does not respond as expected. The condition is unpredictable and has occurred multiple times. Despite repeated repair attempts, the manufacturer has been unable to diagnose or repair the defect. The problem continues to occur and significantly affects the safety and reliability of the vehicle. This issue poses a serious safety hazard to the driver, passengers, and others on the road. | Crash: No Fire: No | Unknown |
| Mar 2026 | TIRES | The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, and DOT Number: (N/A). The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that the remaining three original tires were dry-rotted in the middle of the tire. The dealer informed the contact that the tires needed to be replaced. The manufacturer was contacted and confirmed that the tires needed to be replaced and that the dealer would send the defective tires to the tire manufacturer for examination and reimbursement consideration. The tires were not yet replaced due to the cost. The tires were original tires. The vehicle and tire failure mileage was 19,200. | Crash: No Fire: No | 19,200 |
| Feb 2026 | ENGINE | The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000. | Crash: No Fire: Yes Towed | 11,000 |
| Feb 2026 | SERVICE BRAKES | On 2/5/2026, my "brake booster" failed while trying to leave the parking lot of a restaurant. When I put car in reverse I had my foot on the brake, I heard an usual sound and quickly realized the brake was not holding as I was moving backward. I had to reapply brake pressure HARD in order to stop, once while backing up and once again to pull forward so I wasn't blocking anyone from maneuvering around me. I was towed to Hanania Subaru where they identified the "brake booster" failed. My vehicle is ready today, 2/18/2026 to pick up and I'll return the Subaru loaner vehicle. Apparently the problem was an electronic failure code and replacing the brake booster was all that was needed. Fortunately, I was not driving in traffic when it failed and I'm told this type of failure is extremely rare. I do appreciate the ability to document this potential hazard to NHTSA. | Crash: No Fire: No | Unknown |
| Jan 2026 | STEERING | After driving the vehicle for 30 minutes to an hour in temperatures approximately above 45°F the steering wheel will get "stuck" on center and go loose then tighten again when trying to make minor corrections in steering. Easiest to duplicate on roads with speed limits at or above 55 mph. If temperatures are below 40°F when the vehicle is started, the issue cannot be duplicated unless the temperature reaches approximately 50°F while driving. If starting a drive in temperatures that cause the issue, then driving into temperatures below 32°F, the issue will go away while driving. This issue has caused me to have to overcorrect on a 55 mph mountain road with spots of melting snow and was noticeable enough for my passenger to be quite concerned. After driving with this issue for 1-2 hours, the added fatigue of constantly fighting the steering wheel can and will lead to a crash. This has been looked at by a Subaru dealership when temperatures were warmer, but they were not able to duplicate the concern. There are no warnings, lights, or alerts while this issue is happening. I have been waiting for this to get worse to bring it in to Subaru, but I fear without assistance from the NHTSA I will be turned away by the dealership again. Added information: ALL Lane Departure and Driver Assistance features were and are currently turned off. The issue still happens in cruise control with or without the lane centering turned on. | Crash: No Fire: No | Unknown |
| Jan 2026 | UNKNOWN OR OTHER | In-car pop-up advertisements, specifically from SiriusXM. The advertisement pops up while driving, attempting to use the safety features of the car, including navigation. It happens every few months, at random. There is no way to opt-out from the vehicle; the only option is using a desktop computer, creating an account, and finding the communication preferences. This is a dangerous feature, as it causes multiple issues when it happens, including driver safety. They violated FCC rules by making this easy to opt out of; I've never opted in, as I had to create an account just to cancel. | Crash: No Fire: No | Unknown |
| Dec 2025 | VISIBILITY | 1. Component/System Failure The rearview mirror became completely detached from its mounting on the windshield. The detached mirror is still available for inspection upon request. Subaru has declined my reasonable request to either repair it or reimburse me for the time and effort required to arrange and perform the repair. 2. Risk to Safety This sudden detachment posed a serious safety hazard. While driving, the mirror unexpectedly fell into my line of sight, causing me to brake immediately. Fortunately, this occurred while I was driving at low speed on a local road; had it happened on a highway, the risk of collision or a multi-vehicle accident would have been significant. 3. Problem Reproduction / Confirmation The issue has not yet been confirmed or replicated by any dealer or independent service center. Subaru refused to facilitate an inspection or to cover the costs associated with taking the vehicle to a facility able to assess the defect. Their position effectively obstructs verification of the issue by a qualified technician. 4. Inspections by Others No inspections have been conducted by Subaru, law enforcement, insurance representatives, or other third parties. Given Subaru’s refusal to authorize and cover the costs of inspection, I’ve been prevented from obtaining an objective technical evaluation. 5. Warnings or Symptoms There were no prior warning signs—no noise, movement, or looseness. The detachment was entirely random. This unanticipated failure further demonstrates a latent defect in the mirror’s attachment system. | Crash: No Fire: No | Unknown |
| Dec 2025 | SERVICE BRAKES,FORWARD COLLISION AVOIDANCE | The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| Dec 2025 | TIRES | The contact owns a 2024 Subaru Crosstrek equipped with Falken Tires, Tire Line: Ziex ZE001A A/S, Tire Size: 225/55/R18, DOT Number: (N/A). The contact stated while driving 65 MPH, the front driver's side of the vehicle suddenly lowered. The contact was able to coast to the side of the road, where the contact became aware that the side wall of the front driver's side tire had blown out in 5 different places. The contact replaced the tire with the spare tire. The vehicle was not taken to the dealer. The contact completed some research and learned that the tire failure was a known failure. The tires were OEM tires, but the contact intended to replace all four tires. The manufacturer was not made aware of the failure. The failure mileage was 10,000. | Crash: No Fire: No | 10,000 |
| Dec 2025 | UNKNOWN OR OTHER | Advertisements routinely pop up on infotainment screen and block safety features like X Mode (for snow). They are a driving distraction, as they block all features on the screen and will not disappear until they are interacted with. This means that in inclement weather, I have to INTERACT WITH AN AD before using this safety feature. SiriusXM has refused to remove them. Subaru has said there is nothing they can do. This was also NOT disclosed to me upon purchase of the vehicle, so this is also a dishonest business practice on top of being a safety hazard by: not allowing usage of safety features and being a driving distraction. First and second incident was in November 2024, third was December 4, 2024. Most recent incidents occurred November 22, 2025 and December 2nd, 2025. I have photos as proof. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | This is the second time this has occurred. While driving (vehicle in motion for multiple minutes beforehand), an ad for SiriusXM radio popped up on my infotainment, which disables CarPlay, A/C controls, car settings, driver assistance settings, etc. until you dismiss the ad. There is no way to dismiss the ad except clicking a small “X” button in the corner, which is difficult and dangerous to do while driving because you have to really focus on the screen and tapping the right spot. Absolutely unacceptable and inappropriate to show an ad like that. If I were driving at night or in the rain, there is a high likelihood I would crash, and that chance is not zero even in good daytime weather. It also forces me to do something illegal (interact w screen while driving). | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | Infotainment displayed an advertisement for serius XM radio while I was using navigation and operating the vehicle on the roadway. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | While driving, the infotainment screen was overtaken with an advertisement for SiriusXM radio which had to be manually cleared by hitting an X button on the screen. The vehicle was in motion when the advertisement appeared and completely covered the screen. At the time of the incident, the vehicle had been on and driving for over an hour. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | Advertisements from serious xm taking over the screen. Distracting me from the road because I had to close the ad and open CarPlay back up. This is unacceptable! | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | About 5 minutes after I started driving, an ad for Sirius-XM radio subscription appeared on my infotainment system. It took up the entire screen, covering my AC controls and Apple CarPlay navigation - this meant that I was required to interact with/dismiss the ad. Because it was shown when I was driving (in motion), I was forced to unsafely and illegally interact with the touch screen to re-enable the functionality of my car. Showing an ad in the car is unacceptable in general, but especially in a situation when the car is in motion, where it poses a significant safety risk. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | Ad for Sirius XM popped up on infotainment center AS I WAS DRIVING. This caused an unexpected interruption in my ability to drive safely. Subaru gives you zero option to opt out and I have repeatedly had this pop up on my screen. I bought and paid for this vehicle and they should not be allowed to place ANY ADS on the infotainment center. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | While driving, the infotainment system, which I was using for navigation, popped up an ad for SiriusXM radio. This distracted me, as the driver, while I was trying to use the navigation system to find my way. Thankfully, I was on a road with a speed limit of 30 mph, and an area that I am familiar with. However, there should be ZERO tolerance for advertisements on automotive infotainment systems. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | Advertisements for SiriusXM radio are being pushed to the infotainment system. These ads temporarily render all radio and climate controls as unavailable until driver taps on screen to disable the notification… causing driver to take eyes off of the road. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,UNKNOWN OR OTHER | Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | On infotainment touchscreen, repeated Sirius XM ads are shown while the vehicle is in operation. This is distracting and dangerous as the ads obscure actual critical functions like climate control, navigation, and vehicle settings until I tap the X on the ad to close it. Running ads while the vehicle is driving is not safe - this puts myself and other drivers at risk by introducing an unnecessary distraction. I cannot stress enough that these ads only appear WHILE the vehicle is driving. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | While I was driving the other day my entire infotainment screen (which shows my map, as well as climate controls) was completely overtaken by a giant ad for Sirius XM radio service. It was the ENTIRE screen and it required me to take my focus off of the road long enough to determine what was happening on the screen, find a button to make it go away, then accurately tap the button while driving. This was EXTREMELY DANGEROUS and I don't know how it is legal! WHY are they allowed to project an ad into my field of vision, distracting my focus and potentially causing a deadly accident? This needs to be stopped! I love Subaru, but they need to stop endangering our lives with ads for satellite radio service I already don't want WHILE I'M DRIVING. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | Distracting SiriusXm adds keep blocking navigation requiring physical input from driver to clear. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | I am not a customer of Sirius XM, so approximately once per month, an ad appears on my screen for a Sirius XM free trial. This is incredibly distracting and dangerous as it takes up the entire screen and requires me to take my eyes off the road to click the close button. | Crash: No Fire: No | Unknown |