Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2024 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
7 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system,engine, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 33 complaints, with an average reported failure mileage of 20,637 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system,engine, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Jeep Grand Cherokee complaints?
7 Crash
0 Fire
2 Injury
1 Fatality
7 Towed
5 Medical attention
What are the most common 2024 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM,ENGINE 26
ELECTRICAL SYSTEM 24
ENGINE 21
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 13
UNKNOWN OR OTHER 13
EXTERIOR LIGHTING 12
POWER TRAIN,ENGINE 8
POWER TRAIN 7
FORWARD COLLISION AVOIDANCE 6
ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Jan 2026 | UNKNOWN OR OTHER | Reference prior recall 68C/NHTSA 25V-741. Had Jeep serviced for this recall. Was advised the vehicle passed the software update. Noticing that when the vehicle is in Electric mode there is a loss of power when the % range is at the halfway mark. This was a prior issue as well with recall, 73C/NHTSA 25V-576. No point in taking me to a Jeep dealership to review. They will not do anything unless there is a specific software associated with the issue. Wanted to make note that the issue per my personal vehicle does not appear to be resolved. There is no public correspondence as to what Jeep is rectifying with the battery manufacture. Reporting that this continues to be a dangerous issue. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | I have this 2024 Grand Cherokee 4xe on lease and it has had multiple safety recalls since I have acquired this vehicle. The latest recall has no fix and can result in an engine fire. Not only do I not feel safe in this vehicle; I am unable to charge the battery b/c this can cause a fire. This negates the purpose of having this vehicle and paying a premium for it. NHTSA campaign number: 25V741. Jeep’s current recall number is 68C. Prior recall numbers were 24V720 and 23V787. I am requesting an early termination of this lease w/o penalty. I have filed a complaint with the BBB and contacted Stellantis directly and they refuse to take back the car due to a recall. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | I am reporting a safety concern involving a 2024 Jeep Grand Cherokee Summit 4xe. In under 15,000 miles, this vehicle has been subject to multiple safety recalls, including: Recall 78C – Engine fire risk (no remedy available) Recall 68C – Engine fire risk Four additional recalls, and Two engine warning events, indicating potential drivetrain or electrical instability The repeated nature of these defects, particularly multiple engine fire–related recalls, raises concern about the ongoing safety of this vehicle platform. There is currently no available remedy for Recall 78C. Despite this, the vehicle remains in active service under a lease, creating a situation where safe operation cannot be reasonably assured. I am requesting NHTSA review of: the adequacy and timeliness of remedies for these recalls, whether affected leased vehicles should remain in service when no fix exists, and manufacturer handling of vehicles with repeated safety failures. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | My 2024 Jeep Grand Cherokee 4xE has been at the dealership service center since [Date] due to the recall identified as NHTSA Campaign 25V766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compartment fire. Safety Risk: This issue puts my safety and the safety of others at risk because the vehicle could lose power while driving or catch fire unexpectedly. Confirmation of Problem: The problem has been confirmed by the dealership, and they advised that the remedy is still under development. Inspection: The vehicle has been inspected by the manufacturer’s authorized service center, but no repairs have been performed because there is no available solution. Warning Signs: There were no warning lamps or messages prior to the recall notice. I proactively brought the vehicle in after learning about the recall. Current Situation: I have been without my primary vehicle for an extended period and am currently in a rental provided by Jeep. However, I have received no timeline for a fix, nor any indication if Jeep will replace or buy back the vehicle. This indefinite delay is unacceptable given the severity of the safety risk. | Crash: No Fire: No | Unknown |
| Jan 2026 | VISIBILITY/WIPER | On 01/08/2026, while driving approximately 55 mph in Scottsdale, Arizona, the sunroof glass on my 2024 Jeep Grand Cherokee suddenly fractured and shattered upward without any known external impact. Ambient temperature was approximately 40-45°F and cabin heat was set to approximately 80°F. There was no rock strike, chip, crater, or starburst impact point observed. The fracture appears to originate in the center of the sunroof panel. Vehicle mileage was approximately 21,924 miles at the time. No crash occurred, but the sudden glass failure created a safety hazard and driver distraction at highway speed and required immediate repair. The vehicle was inspected at Chapman Dodge Scottsdale (Repair Order 7444177). The area service representative denied warranty coverage and attributed it to “impact,” stating the glass can bow upward due to cabin pressure from HVAC, despite no identifiable impact point being documented. I am reporting this as a potential safety defect involving unexpected sunroof glass failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | Electrical failure. Received the car about 5 months after liquids from the car were leaking on top of the battery, causing corrosion on the battery. Most recently check engine light went on and car began to overheat on its own. Hot air did not work and only cold air would come on. Car continued to say temperature too hot and began to smell like smoke. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE,FORWARD COLLISION AVOIDANCE | Multiple critical safety defects since January 2024 purchase: TRANSMISSION: Sudden transmission failures with complete loss of power while driving requiring emergency repairs. BATTERY SYSTEM: 4xe hybrid battery system failed multiple times, vehicle inoperable. SIX UNREPAIRED SAFETY RECALLS including URGENT FIRE RISK (NHTSA 25V141000). COMPUTER SYSTEM: Repeated crashes affecting dashboard warning systems and vehicle controls while driving. ENGINE: Multiple performance failures causing unsafe loss of power. OUT OF SERVICE: Over 30 days total for warranty repairs. Problems persist after multiple dealer repair attempts. DEALER/MANUFACTURER: Stellantis refuses adequate remedy despite clear defects. Vehicle poses serious ongoing safety risk. Request investigation for recall expansion beyond current 6 unrepaired recalls. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety. | Crash: No Fire: No | Unknown |
| Jan 2026 | ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lights were illuminated. The vehicle restarted. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer's number was an automated recording, and an error message was provided. The failure mileage was approximately 12,900. | Crash: No Fire: No | 12,900 |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact then received a second notification for NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that the Hybrid battery failed to charge as needed. The vehicle was taken to the dealer where the contact was informed that the part was not yet available. The contact also stated that the vehicle was unable to start at the dealer. The manufacturer was made aware of the issue, and a case was opened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 4,000. | Crash: No Fire: No | 4,000 |
| Jan 2026 | ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS), 25V576000 (ELECTRICAL SYSTEM), 25V741000 (ELECTRICAL SYSTEM), and 25V766000 (ENGINE). However, the part to do the engine repair was not yet available. The contact stated that while driving at an undisclosed speed, the engine revved unexpectedly and then resumed normal driving. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,000. | Crash: No Fire: No | 32,000 |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically regenerates battery charge during normal driving even when regenerative braking is turned off. This behavior was not explained in the recall notice and creates confusion about how to safely operate the vehicle while complying with the “do not recharge” guidance. I am also experiencing intermittent Automatic Emergency Braking (AEB) warning alerts, which raises additional safety concerns while driving under recall conditions. Another open recall related to the engine currently has no available remedy and has been unresolved for an extended period of time. Despite the safety nature of these recalls, Jeep has declined to provide a loaner vehicle. Jeep Customer Care states loaners are at dealership discretion, while dealerships state they have not received authorization from Jeep. Jeep has instead directed me to an out-of-pocket rental reimbursement program that requires the customer to front rental costs for an unknown duration, which is not financially feasible. I am concerned about being instructed to continue operating a vehicle with known safety risks, conflicting guidance, warning alerts, and no reasonable accommodation while remedies remain unavailable. | Crash: No Fire: No | Unknown |
| Jan 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | LANE DEPARTURE | The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) where it was purchased but there were no computer codes shown to indicate what the problem was. They did an system update which did not fix the problem. Shutting off the engine and re-starting will clear this issue and you don't know when it may reappear (it could be the same day or possibly several weeks before it does it again). The service department has suggested I not shut off the engine but immediately bring it to them to see when this happens so they can run a scan for potential code(s) but they're an hour away and not always open when this occurs. My vehicle was purchased January, 2025 and has 10,300 miles on it now. I have a photo of the service required notification from September 4, 2025 showing mileage of 7,988 (attached). It had been doing this for approximately a month before I was able to get the photo. It continues to be an intermittent problem resulting in the loss of a safety feature of this vehicle. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM | On 2 ocassions the vehicle failed to execute a stop. The first was going down a mild hill at 20 mpg; I applied the brakes and the car started to slow and then the brakes felt like there was a shudder and released, and then engaged again and the car finally did stop. That same day on flat ground the same thing repeated. A second brake problem has occurred multiple times; likely 50 - 60 times. When braking and the car downshifts, the vehicle surges forward before slowing again, esp from 4th down to 3rd, of 3rd down to 2nd gear and 2nd to 1st. I have taken this to Reed Jeep in my hometown of Kansas City and not problem was identified. The car has been driven by others who also felt the same. These issues can put others at risk because they have occured when others are driving and they could injure a pedstrian or cause an MVA when the car does not stop. I have ceased driving the vehicle because of this and the battery fire concern and the engine failure from sand concern. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE | To Whom It May Concern, My name is [XXX] . I am a Florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [XXX] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My Lemon Law case is currently being handled by: CPLG – Consumer Protection Law Group Despite this, the situation continues to worsen and the process has become unreasonably prolonged. Major components, including the hybrid battery, have already been replaced. Nevertheless, the vehicle continues to experience recurring failures. Importantly, the vehicle previously remained at a Florida dealership for approximately eight (8) months for repairs, and the issues still were not permanently resolved. At this time, the vehicle is once again in service at a dealership in Hendersonville, North Carolina. I have now been waiting for the third consecutive week with no clear timeline for parts availability or when the vehicle will be returned to me. As a result, I am forced to rely on rental vehicles on an ongoing basis, which requires changing vehicles every Friday. This is extremely inconvenient and disruptive for me and my family. With the holiday season approaching, the uncertainty regarding when (or if) my vehicle will be repaired and returned has significantly increased my stress and anxiety. This situation has gone far beyond normal inconvenience. It is now causing ongoing emotional distress and has negatively affected my mental well-being and daily functioning. Although a Lemon Law case is already in progress through CPLG, the continued delays leave me no choice but to submit parallel consumer complaints in order to seek expedited review and resolution. I am formally requesting immediate review and intervention under Florida Consumer Protection statutes and applicable Florida Lemon Law provisions. All service records, repair orders, and documentation from dealerships in Florid INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the main battery in the vehicle was draining faster than normal. The contact stated that the battery was charged overnight, and in the morning, the battery gauge indicated that the battery was at 98 to 95 percent charge; however, the contact stated that after driving for approximately 30 minutes, the charge was at approximately 20 percent. The contact stated that the battery warning light was illuminated. The contact stated that recently she had experienced a problem with starting the vehicle and needed numerous attempts to start up. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the local dealer and the manufacturer to have the vehicle repaired. The contact was advised by the dealer and the manufacturer that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 16,000. | Crash: No Fire: No | 16,000 |
| Dec 2025 | ELECTRICAL SYSTEM | Received an alert that the hybrid system had failed. We have not used the vehicle since all of the recalls have been received as we are too afraid for our safety and the safety of others on the road. The Jeep Dealer confirmed there is no solution or fix to any of the recalls and referred us to the leasing company. I requested to be let out of my lease since there was not a resolution, and I am too afraid to drive the vehicle or put my child in it and they denied my request. I have only had the car a few months and it is not fair that I have to pay for something that is a possible danger that I cannot drive because there is no remedy. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25 | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM,ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | The vehicle is not charging to full capacity. I brought it to the dealership, and they informed me there is no available solution. This issue is extremely concerning, as the car poses a fire risk even when turned off. Very concerning: The 2024 Jeep Grand Cherokee 4xe is affected by multiple active safety recalls, primarily related to the plug-in hybrid system. The most significant one involving fire risk (NHTSA recall 24V-720 / Chrysler recall 95B) covers 2022–2024 Grand Cherokee 4xe models (among others). This stems from potential internal failure in the high-voltage battery pack, which can lead to fires even when parked or driving. | Crash: No Fire: No | Unknown |
| Dec 2025 | ELECTRICAL SYSTEM | Dear National Highway Traffic Safety Administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee Hybrid, VIN [Insert VIN], which is subject to recall number [Insert Recall Number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been provided any solution to ensure my safety. I am extremely concerned about continuing to operate this vehicle, as it is not safe to drive in its current condition. I am genuinely scared for my safety and the safety of others while using the vehicle. I am requesting guidance from NHTSA on what actions I can take as an owner when a manufacturer is unable to provide a remedy for a safety-related defect. Specifically, I am seeking advice on interim safety measures or any required actions Chrysler/Jeep must take to protect consumers while the recall remedy is unavailable. I would like this report documented so the agency is aware of the immediate risk to consumers posed by delays in remedy availability. I appreciate your prompt attention to this matter. | Crash: No Fire: No | Unknown |