Complaint volume
220 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2024 Jeep Grand Cherokee Complaints
220 consumer-submitted complaints on record for the 2024 Jeep Grand Cherokee, grouped by component category.
220 Total complaints
7 Crash reports
0 Fire reports
2 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are electrical system,engine, electrical system, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 7 crash reports, 0 fire reports, 2 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 33 complaints, with an average reported failure mileage of 20,637 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to electrical system,engine, electrical system, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2024 Jeep Grand Cherokee?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2024 Jeep Grand Cherokee
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2024 Jeep Grand Cherokee complaints?
7 Crash
0 Fire
2 Injury
1 Fatality
7 Towed
5 Medical attention
What are the most common 2024 Jeep Grand Cherokee complaint categories?
ELECTRICAL SYSTEM,ENGINE 26
ELECTRICAL SYSTEM 24
ENGINE 21
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM 13
UNKNOWN OR OTHER 13
EXTERIOR LIGHTING 12
POWER TRAIN,ENGINE 8
POWER TRAIN 7
FORWARD COLLISION AVOIDANCE 6
ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE 5
220 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| May 2026 | UNKNOWN OR OTHER | Unexpected acceleration pulling into parking spot which caused significant damage to my vehicle and vehicle in front of my vehicle. The hybrid battery was on low and witness outside of vehicle indicated it was making loud whining noise before collision. Filed a complaint with Stellantis. They did nothing. They did not check the hybrid system or software controlling the hybrid system. | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE | Subject: 2024 Jeep Grand Cherokee 4xe Safety Defects, Recall Failures, and Loss of Safe Vehicle Use Complaint Narrative: I am the owner of a 2024 Jeep Grand Cherokee 4xe plug-in hybrid vehicle manufactured by FCA US LLC / Stellantis. I am filing this complaint due to ongoing safety-related defects and recall-related concerns affecting the vehicle, including repeated recalls, reduced confidence in vehicle safety, loss of vehicle use, and concerns regarding battery system reliability and fire risk. My vehicle has been subject to multiple recalls and/or service campaigns involving the high-voltage battery system and related charging/safety systems. These recalls and warnings have created serious concern regarding the safe operation, charging, parking, and ownership of the vehicle. Specific concerns include: Repeated recall notices affecting vehicle safety Concerns regarding high-voltage battery failure and/or fire risk Instructions or warnings affecting normal use of the vehicle, including charging limitations and parking restrictions Significant inconvenience and loss of use Time spent at dealership service departments for inspections, software updates, or attempted remedies Recent, additional recall 78C/NHTSA 25V-766 Reduced reliability and diminished confidence in the safety of the vehicle Potential diminished resale value due to ongoing recall history The repeated nature of these issues raises concerns that the remedies may not fully resolve the underlying defects. As an owner, I no longer feel confident in the long-term safety and reliability of this vehicle. I request that NHTSA continue investigating the safety and effectiveness of the recall remedies affecting Jeep 4xe plug-in hybrid vehicles and evaluate whether consumers are receiving adequate permanent repairs and protections. Vehicle Information: 2024 Jeep Grand Cherokee 4xe Date Purchased: July 2024 Dealership(s) involved Lager Jeep Mankato Lager Jeep of Mankato | Crash: No Fire: No | Unknown |
| May 2026 | SUSPENSION | The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA Campaign Number: 26V051000(SUSPENSION) however the VIN was not included in the recall. The manufacturer was notified of the failure and they informed him NHTSA adds VIN's to recalls . The failure mileage was 74,265. | Crash: No Fire: No | 74,265 |
| May 2026 | FORWARD COLLISION AVOIDANCE | On 5/11/26 at approximately 7:40pm, I was driving a leased 2024 Jeep Grand Cherokee in [XXX] , turning left at the busy intersection of [XXX] and [XXX] . I was in the outside lane of a double left-turn lane with a green left-turn arrow, while opposing traffic was also moving through the intersection in its own turn movement. In the center of the intersection, the vehicle suddenly activated Forward Collision Warning and then Auto Emergency Braking without warning, even though I was lawfully proceeding through the turn. The vehicle stopped abruptly and forcefully in the middle of the intersection, leaving my car stranded in active traffic. I braced for a rear-end collision, which surprisingly did not occur as there must not have been another car behind me After the sudden stop, I was unable to shift the vehicle back into Drive for several seconds. By the time I was able to move the car again, the light had turned red and other lanes of traffic were beginning to proceed. This created an immediate risk of a serious collision from cross traffic or vehicles approaching from behind. The force of the unexpected stop was strong enough to cause neck pain. By chance, no other vehicle struck my car, but this was a near-miss event with clear potential for severe injury or death. I no longer feel safe driving this vehicle. In addition, this vehicle has had multiple recalls and other issues, which heightens my concern that this may be part of a broader safety defect involving the Forward Collision Warning, Auto Emergency Braking, or related electronic control systems. I am requesting that NHTSA investigate whether the 2024 Jeep Grand Cherokee can falsely detect a collision risk during a lawful left turn and improperly engage automatic braking or otherwise prevent the driver from promptly returning the vehicle to Drive. Relevant documentation can be provided, including VIN, mileage, service records, recall history, and any dealer inspection results INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| May 2026 | ENGINE | since recalled was published Nov2025, no remedy has been taken, and manufacture seems not prepare to repair the issue which is a big safety concern | Crash: No Fire: No | Unknown |
| May 2026 | ELECTRICAL SYSTEM | The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part required to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available and were currently backordered. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure; however, the contact expressed concern that the failure could prevent the vehicle from charging properly. | Crash: No Fire: No | Unknown |
| May 2026 | LANE DEPARTURE,FORWARD COLLISION AVOIDANCE | The Active Lane Management (ALM) and Auto Emergency Braking (AEB) systems on this 2024 Jeep Grand Cherokee 4xe fail repeatedly while the vehicle is in motion at highway speeds. The defect began at 384 miles. The ALM system will silently disable itself, and the AEB system forces the vehicle to display an 'AEB Limited Functionality Service Required' warning. Following six distinct repair attempts, the authorized servicing dealer (Eide Chrysler) stated in writing via text message on March 5, 2026, that this is a 'known issue' and that FCA engineering currently has 'no fix' available. The manufacturer has attempted to dismiss the ongoing hardware failure as a resolved hybrid battery software recall, but the collision avoidance systems remain actively defective. Because the steering overcorrection and sudden loss of emergency braking present an immediate crash risk, the vehicle is unsafe to operate. | Crash: No Fire: No | Unknown |
| May 2026 | SEATS | Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches. | Crash: Yes Fire: No Injuries: 1 Towed Medical attention | Unknown |
| May 2026 | ENGINE | My Vehicle some times gives a jerk once in awhile I also have been told I cant charge my vehicle these recalls have no fix to them I am getting really tired of this and want Jeep to buy back my vehicle!!! | Crash: No Fire: No | Unknown |
| May 2026 | POWER TRAIN | After recall 68c was completed the electric only power is way down. They did not fix the battery, they just reduced performance to try and minimize the risk and save them from replacing the defective part. This is not a fix but a fundamental change in the cars functionality as bought and is not acceptable. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | I am filing a safety complaint regarding serious and recurring issues with my 2024 Jeep Grand Cherokee that create unsafe driving conditions. Shortly after purchasing the vehicle, I began experiencing intermittent electrical malfunctions while driving. Without warning, multiple dashboard warning lights and signals activate simultaneously. During these events, I lose confidence in the vehicle’s reliability and safety, as it is unclear whether critical systems are affected. On at least one occasion, the issue forced me to pull over to the side of the road due to safety concerns. The vehicle would not return to normal operation immediately, and I had to repeatedly turn the vehicle off and on for approximately 20 minutes before it reset. In addition, the check engine light has been on for a significant portion of the time since I purchased the vehicle. I have taken the vehicle to the dealership multiple times, but the issue has not been permanently resolved. I am also concerned about multiple safety recalls affecting this vehicle. Some of these recalls currently have no available remedy, which increases the risk and leaves me driving a vehicle that may have known safety defects without a fix. These ongoing issues pose a serious safety risk to me and others on the road. I am requesting that this matter be investigated, and that appropriate action be taken to address these defects. Is it possible to switch to another safe Jeep model? | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE | I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per Stellantis (November 7, 2025) which in fact they were. They said my car was not protected under Lemon Law which it is. And a number of other misinformation. I bought the car for around $35,000 and in 6 months the value depreciated to $20,000 per the sales manager Michael Morris. They claimed to have no access to this purchase in their database. | Crash: No Fire: No | Unknown |
| Apr 2026 | EXTERIOR LIGHTING | I am the owner of a 2024 Jeep Grand Cherokee (WL) subject to Safety Recall 12B / NHTSA 24V-130, concerning high beam headlamps that fail to respond when the master lighting switch is set to the AUTO position. I contacted Flagship Chrysler to schedule the free recall repair. The dealer refused to perform the service, claiming my vehicle does not qualify because it lacks the Auto High Beam feature (sales code LMS). However, according to the official recall documentation, the recall applies specifically to vehicles WITHOUT the Auto High Beam Headlamps feature (sales code LMS). My vehicle does have the Auto Lights function but does not have Auto High Beam — which is precisely the condition described in the recall scope. The dealer appears to be confusing Auto Lights with Auto High Beam, and is incorrectly excluding my vehicle from a mandatory safety recall. This repair is required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.4, and I am being denied a free remedy I am legally entitled to. I am requesting NHTSA's assistance in ensuring the dealer complies with their legal obligation to perform this recall repair at no charge. | Crash: No Fire: No | Unknown |
| Apr 2026 | UNKNOWN OR OTHER | The factory-installed Trailer Tow module in my 2024 Jeep Grand Cherokee keeps shutting down the lights in my horse trailer while on the road. The trailer lights been thoroughly inspected and no problem with the lights or wiring could be found. The Jeep dealer said the Jeep is "functioning as designed." Apparently, it is designed to shut down all the trailer lights at the most minor change in the current. It is a huge safety issue for me, my horse and anyone that may be behind us. I will be driving along and a "check trailer lights" message comes on - when that happens, I know I have no trailer lights because the Jeep has shut them down. The lights will not go back on until the car reboots, which means it has to be turned off for 15 minutes or so. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by Carvana. These conditions materially impair the vehicle’s safety, reliability, and usability. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE | I have a 2024 JEEP 4xe. I received a notice not to charge the car or park indoors as it a potential fire hazard. The car has been in the shop over ten times These services included water pump, new antennas as the car would not start, two new keys, low tire pressure light won’t go off, radio malfunction, body shop as door from factory was not installed properly, car stopped on middle of road and died, rented a car from Enterprise Leasing received message to return asap as it could cause a fire. Car only has 15323 miles on it. Keep getting the run around from Stellantis. Please help. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM | Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026. | Crash: No Fire: No | Unknown |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road. | Crash: No Fire: No | Unknown |
| Apr 2026 | POWER TRAIN,ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000. | Crash: No Fire: No | 32,000 |
| Apr 2026 | ELECTRICAL SYSTEM,ENGINE | NHTSA Complaint Draft I am filing a follow-up complaint regarding Recall 78C on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with all manufacturer instructions. Due to the safety concerns and lack of a remedy, I was instructed by Stellantis to obtain a rental vehicle when a loaner was not provided. I incurred out-of-pocket rental expenses based on this guidance. However, despite multiple follow-up emails, Stellantis has failed to provide any reimbursement process, timeline, or response regarding these expenses. Additionally, I have received conflicting and unclear guidance regarding safe operation of the vehicle, including whether it can be driven or charged. This has significantly impacted my ability to safely use the vehicle for its intended purpose. At this point, I have made multiple documented attempts to resolve this directly with Stellantis and have received no response. This situation reflects a lack of remedy, lack of communication, and failure to reimburse expenses incurred under manufacturer direction. Immediate action and oversight are needed. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | I am [XXX] , lessee of a 2024 Jeep Grand Cherokee Limited 4xe, VIN [XXX] . This vehicle is subject to three open safety recalls, including FCA Recall No. 78C (NHTSA 25V-766), which states the engine may be contaminated with sand from the casting process, leading to catastrophic engine failure, vehicle fire, or sudden unrecoverable loss of propulsion. Stellantis has confirmed there is no available repair and no parts — the recall status reads "Parts Unavailable" and "Incomplete." I am a father of three young children. My wife and I use this vehicle daily, including to transport our kids to school. Every day we face the impossible choice of putting our children in a vehicle the manufacturer itself says could catch fire or lose all power without warning. I reported this to the dealer, Westbury Jeep, on February 10, 2026. They acknowledged the danger but said that replacement vechicles can only be provided by the lessor, Stallantis. I then wrote to Stellantis's executive team. The only response came from [XXX] , Customer Care & Experience Executive Referrals Manager [XXX] , [XXX] ), who offered to cover two lease payments and a gas card. She asked me to send my lease information so Stellantis Financial Services could follow up. I sent it. Stellantis Financial never responded — not a call, not an email, nothing. I am requesting that NHTSA investigate Stellantis's post-recall conduct and contact [XXX] regarding my case (XXX XXX). Despite acknowledging a life-threatening defect with no fix, Stellantis continues to collect $590 per month in lease payments while leaving my family in danger. I need a safe replacement vehicle immediately and a full refund of all payments made on this unsafe vehicle. Stellantis's response has been wholly inadequate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH, there was an unknown warning light flashing on the instrument panel before the vehicle stalled. The vehicle was towed to a local dealer. The contact was not informed of any diagnostic tests or fees by the dealer. The vehicle was not repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 25V766000 (Engine); and related the failure to the recall; however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 30,000. | Crash: No Fire: No Towed | 30,000 |
| Apr 2026 | ENGINE,FUEL/PROPULSION SYSTEM | Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 — more than five months after the recall was issued. The manufacturer has confirmed in writing that an active stop-sale and stop-production order is in effect on all affected 4xe models due to this unresolved defect. Despite this, the manufacturer has simultaneously deemed the vehicle "operable" and denied a buyback request, requiring the consumer to remain in possession of a vehicle that cannot legally be sold due to its unresolved safety status. The manufacturer's written target window for the remedy was February–March 2026. That window has passed with no repair available and no updated timeline provided. The consumer has been without full use of the vehicle since January 2026 and has been paying out of pocket for rental transportation. The defect has not been confirmed by a dealer because no remedy exists for dealers to perform. No crash, fire, or injury has occurred, but the consumer has chosen not to operate the vehicle due to the known fire and catastrophic failure risk documented in the recall notice itself. | Crash: No Fire: No | Unknown |
| Apr 2026 | ENGINE | The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The local dealer was contacted several times and confirmed that the part for the recall repair was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted by email, but there was no response. The failure mileage was approximately 9,500. | Crash: No Fire: No | 9,500 |
| Mar 2026 | VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM | When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on. | Crash: No Fire: No | Unknown |