Complaint volume
164 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Toyota Highlander Complaints
164 consumer-submitted complaints on record for the 2023 Toyota Highlander, grouped by component category.
164 Total complaints
11 Crash reports
0 Fire reports
10 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, structure, seats. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 11 crash reports, 0 fire reports, 10 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 18 complaints, with an average reported failure mileage of 58,486 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, structure, seats?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Toyota Highlander?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Toyota Highlander
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Toyota Highlander complaints?
11 Crash
0 Fire
10 Injury
0 Fatality
9 Towed
10 Medical attention
What are the most common 2023 Toyota Highlander complaint categories?
UNKNOWN OR OTHER 29
STRUCTURE 25
SEATS 10
SERVICE BRAKES 10
ENGINE 8
AIR BAGS 6
ELECTRICAL SYSTEM 6
POWER TRAIN 5
TIRES 5
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM 4
164 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Aug 2023 | POWER TRAIN | Almost since purchase this vehicle has emitted a shudder when driving. The loss of power has affected ability to evade when making turns, acceleration on highways, and has caused safety concerns while driving with children in the vehicle-this is a brand new vehicle purchased with approximately 7 miles on the odometer. Vehicle has been in the shop at least 3 times, 4 with today's visit. ToyotaNation forum shows that there are MANY vehicles with this issue and that Toyota Master Technicians are aware of the issues. | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM | 2023 Toyota Highlander XLE with 2.4 Turbo hesitates for an unacceptable period of time when accelerating from a stop. This could pose a huge safety risk when merging into traffic from a stop sign. The lag / hesitation is present on all eco / normal / sport drive modes. The issue has been occurring since the vehicle was purchased at 70 miles and currently has about 5200 miles. Toyota needs to look into this issue and address it as soon as possible. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE | The "turbo lag" as the dealership calls it is horrendous. Vehicle has extremely poor acceleration from a stop. It is very dangerous when pulling out into traffic as acceleration falls flat for a second or two until it eventually responds and accelerates. I try to be very cognizant of the poor performance of the vehicle, but I feel it is a matter of time until something bad happens. I took the vehicle to the dealership and was told the vehicle drives as designed. Since there are no faults, the dealership has washed their hands. Contacted Toyota HQ and open a case but was told "sorry we do not have anything to offer". The complaints are all over the internet from a simple Google search and I believe Toyota will eventually release updated software as this really negatively impacts the performance of a 50K vehicle. Right now they seem to be in a state of denial and I am really disappointed. | Crash: No Fire: No | Unknown |
| Jul 2023 | ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM | Vehicle unpredictably hesitates during light to moderate acceleration in all driving modes (Sport, Normal, and Eco). This is especially dangerous when crossing in front of oncoming traffic from a stop or slow speed. Had a certified mechanic drive the car and verify the problem, but the car's systems don't report that there is a problem, so he had no answers. | Crash: No Fire: No | Unknown |
| Jul 2023 | POWER TRAIN,UNKNOWN OR OTHER,ENGINE | The vehicle hesitates when accelerating from a stop. Dealership Technician says he noticed the hesitation when accelerating, but since there are no DTC’s and No Data found saying that there is a malfunction | Crash: No Fire: No | Unknown |
| Jul 2023 | UNKNOWN OR OTHER | While driving from Detroit to Chicago I was in a single lane traffic due to construction. I started getting message "Engine coolant temperature high, pull over when safe to do and contact dealer". The coolant temperature needle will jump to high then go back to normal. I stopped 5 different times before I could get the car to the dealer. Only once during this ordeal the gage temperature stayed at high for couple of minutes. The Toyota dealer ran all the tests and couldn't find anything wrong other than the coolant level was a little below full. The outside temperature was 90 degrees Fahrenheit, Air conditioning was on high and speed was between 40 and 60 MPH. This Hybrid car had just gone past the 5000 miles mark when this started happening. | Crash: No Fire: No | Unknown |
| Jul 2023 | ENGINE | When I hit the gas the car doesn’t go anywhere and almost got into an accident. Turbo lag maybe or something really really wrong. This is going to cause a huge accident | Crash: No Fire: No | Unknown |
| Jul 2023 | WHEELS | Unknown | Crash: No Fire: No | Unknown |
| May 2023 | UNKNOWN OR OTHER | I bought toyota 2023 highlander in january. But I found water damage on roof of interior. so I went to dealership service center ( Midland toyota ). and they told to me . sun roof glass angle had wrong angle. and fixed it. ater 3 monthes same problem was appeared in this morning. so I went to Jim hudson toyota to fix it. but Jim hudson toyota PIC told to me. reason is that I parked my car angled location. I asked to him again Is that reason? he told to me. yes !!! you should go. I don't believe this. I think that toyota must explain that toyota car can't be parked on angled location | Crash: No Fire: No | Unknown |
| May 2023 | SEAT BELTS | I took delivery of the new vehicle without testing all the seatbelts. The third row passenger side seat belt is fully retracted as it should be, but it's locked in that position. It came from the dealer that way, and it cannot be used. If I hadn't noticed while testing out the seats, I might incorrectly assume that it is functioning while inviting 6 passengers into my vehicle. This could lead to somebody taking a ride without a seatbelt. Third rows of these mid-size SUV's aren't commonly used, so I imagine it could be a long time (years) before somebody notices that their seat belt doesn't work, unless they happened to check them all. I have a service appointment in 2 days at my local dealer to have the seatbelt inspected and fixed or replaced. | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER | This car when I’m driving it has a loud wind noise I went to dealer couple time but they told me that they can’t hear any noise but I have evidence and video about the noise when I’m driving 45 mph. It is still loud noise. | Crash: No Fire: No | Unknown |
| Apr 2023 | TIRES | Car tire burst on interstate at normal operating speeds. Bursts throughout tire wall with large blow out on inside. No damage to tread and no other signs of damage. Tire began smoking while finding safe pull off spot. A Goodyear inspector suggested a vertical slash in tire was culprit, but slash was not on tire prior prior to being unmounted by inspector. In addition, area with slash was pinned underneath the rim while waiting on roadside assistance, as seen in attached photos. No warning (TPMS or otherwise) prior to blow out. Tire was discarded by Goodyear. Car is AWD, or a more serious wreck could have happened P235/55R20 | Crash: No Fire: No | Unknown |
| Mar 2023 | ELECTRICAL SYSTEM,LANE DEPARTURE | ******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ ******* | Crash: No Fire: No | Unknown |
| Feb 2023 | SERVICE BRAKES,UNKNOWN OR OTHER | The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary. | Crash: No Fire: No | Unknown |