Complaint volume
1067 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Tesla Model Y Complaints
1067 consumer-submitted complaints on record for the 2023 Tesla Model Y, grouped by component category.
1067 Total complaints
137 Crash reports
3 Fire reports
45 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, steering, vehicle speed control,forward collision avoidance. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 137 crash reports, 3 fire reports, 45 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 74 complaints, with an average reported failure mileage of 13,628 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, steering, vehicle speed control,forward collision avoidance?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Tesla Model Y complaints?
137 Crash
3 Fire
45 Injury
1 Fatality
92 Towed
34 Medical attention
What are the most common 2023 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 184
STEERING 97
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 65
UNKNOWN OR OTHER 60
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 54
SUSPENSION 53
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 36
ELECTRICAL SYSTEM 34
VISIBILITY/WIPER 32
SEAT BELTS 26
1,067 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Dec 2025 | UNKNOWN OR OTHER | There is no physical problem with the car, it just cannot connect to Tesla Connection. That is why I am unable to get software updates for the car. Please fix this problem. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | While using Full Self-Driving, the vehicle accelerated aggressively during a left turn, crossing two lanes of traffic. I believe the system commanded acceleration, not me. I am requesting a review of vehicle logs to determine whether accelerator input came from the driver or from FSD. | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING | I was driving on the highway at around 70mph, switched lanes and the steering wheel randomly locked up. Gladly, I was aware of the situation and avoided a HUGE car crash but the steering started to work a few seconds later. I am very nervous to drive the car now. | Crash: No Fire: No | Unknown |
| Dec 2025 | SUSPENSION | Two of the bolts fastening the front left control arm has fallen off an my car was not moveable. The front left wheel was static and not moving. This happened during while I was driving in active traffic. Had to get the car towed to Tesla for servicing. | Crash: No Fire: No | Unknown |
| Dec 2025 | BACK OVER PREVENTION | While operating my Tesla using the Auto Park function (on 12/8/2025 between 8:45 am and 9:00 am) , which is part of the Full Self-Driving (FSD) system, the vehicle initiated an automated parking maneuver. During the maneuver, the vehicle was reversing into a parking space when it failed to detect a stationary wall located behind the vehicle. The vehicle continued reversing without issuing any visual or audible collision warnings and without performing automatic braking. The Auto Park system did not disengage or request driver intervention prior to impact. The vehicle subsequently collided with the wall, resulting in damage to the vehicle. Based on the vehicle behavior, it appears that the object detection and/or obstacle avoidance functions—relying on onboard cameras and proximity sensing—did not properly recognize the stationary obstacle during the automated maneuver. Following the incident, I contacted Tesla to request a review of vehicle telemetry and system logs to determine whether a fault existed within the Auto Park software, perception system, or associated sensors. Tesla advised that a service diagnostic fee would be required solely to access and review the logs, despite the incident occurring during use of an automated driving feature. | Crash: Yes Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | I am reporting a recurring safety defect involving the Full Self-Driving (Supervised) system on my pre-owned 2023 Tesla Model Y Dual Motor Long Range (VIN: [XXX] ), equipped with Tesla Hardware 3. Component/System: Full Self-Driving (Supervised) software and driver-assistance control system. The vehicle remains in my possession and is available for inspection upon request. Description: From the time of purchase (approximate mileage ~66,549), the FSD system repeatedly exhibited unsafe behavior during normal operation on public roads, including straddling two lanes, drifting toward lane markers, stopping at green lights or within intersections, hesitating mid-intersection, and failing to complete routine turns. These behaviors required frequent human intervention and made the system unsafe to use. Safety Risk: The behavior created a risk of collision with other vehicles and posed a danger to occupants and other road users, particularly when stopping unexpectedly at green lights or hesitating in intersections. Confirmation/Inspection: The issue was reported multiple times to Tesla Service and escalated internally. Tesla inspected the vehicle and confirmed in writing that the FSD behaviors were “behavioral” and not resolvable by hardware replacement at that time, with no known fix or timeline. Warnings: No warning lamps or fault messages were displayed prior to or during the incidents. Despite these issues, Tesla continued to advertise the vehicle as FSD-capable and accepted payment for the FSD subscription. I provided Tesla formal written notice via certified mail, delivered November 26, 2025, with no response within the stated timeframe. Although a recent software update has temporarily improved behavior, the defect existed at purchase and persisted through multiple service interactions. Additional documentation, service records, and communications are available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | STEERING | I am writing to file a complaint regarding a safety issue with my 2023 Model Y Performance Tesla vehicle. The steering wheel's faux leather covering is peeling and bubbling, causing the material to come off while driving. This poses a significant hazard as it compromises my grip and creates a distraction, potentially leading to loss of control. Additionally, Tesla does NOT want to repair this, even though I’m still under warranty. | Crash: No Fire: No | Unknown |
| Dec 2025 | UNKNOWN OR OTHER | I was driving 2023 Tesla Model -Y (VIN [XXX] ) with the latest FSD software with FSD and navigation on. As I approached a stoplight it was unclear whether the car would make the appropriate turn at the intersection, so I pushed up on the right stalk to disengage FSD and inadvertently touched the brake pedal before FSD had disengaged in response to the stalk movement. Touching the brake apparently disengaged FSD, so when I pushed up on the stalk it put the car in reverse. There was no visual or audible warning (or at least none that I saw or heard), and when I stepped on the accelerator the car went in reverse. Fortunately, I did not hit the car behind me. It seems to me that the sequence of events I described could happen often and there should be some sort of audible or visual warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Dec 2025 | SEATS,UNKNOWN OR OTHER | Rear AC fails or does not turn on reliably, even with proper settings and a child in the back seat. • I live in Texas; inside temps can rapidly become dangerous, and a child’s body heats several times faster than an adult’s, increasing the risk of heatstroke. • The vehicle is under warranty, yet the defect remains unresolved and directly affects the safety of a restrained toddler who cannot move to cooler air | Crash: No Fire: No | Unknown |
| Dec 2025 | SUSPENSION | The contact owns a 2023 Tesla Model Y. The contact stated that while driving at an undisclosed speed and making a right turn, the driver’s side control arm detached from the vehicle, and the contact lost control of the vehicle. The control arm was dragged for several minutes before the vehicle came to a stop. The contact pulled over to the side of the road while on a hill. The contact called the Police to assist with traffic control. The vehicle was towed to the residence. The vehicle was then towed to the Tesla Service Center, where it was confirmed that the driver’s side front lower lateral link assembly had detached. The vehicle remained at the dealer awaiting the repair. Several days later, the contact was informed that the half-shaft assembly had also failed. The manufacturer was made aware of the failure. The failure mileage was 72,350. | Crash: No Fire: No Towed | 72,350 |
| Dec 2025 | TIRES | Goodyear 255/40R20 tire failed at the inner seam. | Crash: No Fire: No | Unknown |
| Nov 2025 | SUSPENSION | While backing out of a parking stall, the bolts securing the front right lower control arm fell off. One of the bolts rolled under the car and the other bolt was still in the control arm. This vehicle has never been off road, or in an accident. It was towed to the dealership for repairs. It terrifies me to consider what would have happened to me or my family had the bolts fallen off driving at freeway speeds. "Tesla Technician Notes: The customer reported that the lower front control arm fell off, which was verified by inspection showing extensive damage to the suspension, subframe, and front drive unit. The issue was caused by both bolts falling out of the right front lower lateral link. To address this, technicians replaced the front lower lateral and compliance links, steering rack, RF spring and damper assembly, subframe, drive unit, RF halfshaft, RF wheel arch liner, stabilizer bar links, and aero shield, and performed a four-wheel alignment check and adjust. The repair was validated by ensuring all components were securely reattached and functioning properly." | Crash: No Fire: No | Unknown |
| Nov 2025 | SERVICE BRAKES | When driving on slippery surfaces, if I release the accelerator pedal—even slightly—the vehicle automatically activates regenerative braking to recapture energy. On ice, this sudden deceleration mimics applying the brakes, which can cause an immediate loss of traction and control. This happened to me recently while driving in snowy and icy conditions. As soon as I eased off the accelerator, the car engaged regenerative braking, the wheels lost grip, and the vehicle began to slide, similar to what would happen if hard braking were applied on ice. I momentarily lost control of the car, creating a serious safety hazard. This behavior is not intuitive and can surprise drivers, particularly in winter climates. Unless regenerative braking is manually adjusted or turned off—something not every driver knows to do—the system can unintentionally put the vehicle into a skid. I am requesting that NHTSA review this issue. A software modification or warning may be needed so drivers are not placed at risk due to unexpected regenerative braking on slippery surfaces. Thank you for your attention to this safety concern. | Crash: No Fire: No | Unknown |
| Nov 2025 | STEERING | My Model Y experienced a sudden steering assist failure while driving. The wheel became extremely stiff/locked even though Autosteer was off. Multiple thermal system faults appeared: VCRIGHT_a271_THSSensorFault, VCRIGHT_a257_THSMIA, GTW_w043_THSVersionMismatch, and HVACSystemNotNominal This was very scary as I was driving and had no control of steering wheel because it locked. | Crash: No Fire: No | Unknown |
| Nov 2025 | SUSPENSION | Control arm on the left side fell off while parking | Crash: No Fire: No | Unknown |
| Nov 2025 | SUSPENSION,WHEELS | Concern: Passenger Side Front Wheel Trim - Fitment issue upon making right turns somewhere from passenger side front suspension area making loud noise started today around 5:30 to 6pm and wheel alignment is error started is showing on screen. Repair Notes: Technician inspected and road tested the vehicle, verifying a loud noise from the passenger side front suspension area during right turns, as reported by the customer. The issue was caused by loose bolts on the lower lateral link on the left side. The technician replaced the front lower lateral link assembly, along with the necessary bolts and nuts, and performed a four-wheel alignment check and adjustment. After the repair, the technician confirmed the noise was resolved and the vehicle's alignment error was no longer displayed. | Crash: No Fire: No | Unknown |
| Nov 2025 | STEERING,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Currently on the newest Tesla Full Self Driving software v14.1.4, it is phantom breaking as well as phantom swearing out of nowhere. It is swerving and using the breaks so hard it actually affects the steering wheel and self disengages it's self (without the big-loud safety alert to immediately take over control), it just does the soft disengage audio notification, like if you wanted to cancel FSD yourself. The serious problem is that the car does not stop like it should, instead it just continues it seems like it just neutrally rolls on its own drive and twice in the last week it would swerve directly into oncoming traffic. It is not supposed to be doing this at all, especially now that the "hands off" approval is enacted. I drive about 450 miles a week and this has happened about twice a week for the last two weeks. Thank god i was paying attention all four times, but I am so worried this is going to kill someone. I have tried to call TESLA but they purposely don't staff their phones and no one answers. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER | On November 16, 2025, my Tesla Model Y experienced a complete and dangerous failure while driving. The touchscreen went totally blank and stopped responding. All essential driving information and safety functions were lost, including speedometer, gear selection, turn signals, HVAC/defrost, and vehicle controls. At the same time, the car made a continuous loud humming/buzzing sound and displayed a low coolant warning. This made the vehicle unsafe to operate because I could not see my speed, cannot shift properly, and could not access any safety controls. This is the second time my vehicle has experienced a critical malfunction. The first major incident occurred on July 28, 2025. A complaint has been filed with the NHTSA under tracking number 11676662. Both failures involved sudden loss of essential functions, raising serious concerns about electrical, cooling system, or display system defects. I am reporting this because it is a serious safety risk and could lead to vehicle loss of control, inability to signal, or inability to see speed or gear position. The problem has been reported to Tesla and is pending evaluation at a Tesla service center. Warning messages and symptoms appeared at the moment of failure with no prior signs. | Crash: No Fire: No | Unknown |
| Nov 2025 | SEAT BELTS | Rear passenger seat buckle not working. We have always had a car seat that was tethered at this seat and have not had to use the seat buckle until yesterday when we decided to reconfigure to high back booster configuration and tried to use the seat belt to buckle the kid in. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,BACK OVER PREVENTION | The car don't run well | Crash: Yes Fire: No Injuries: 2 Medical attention | Unknown |
| Nov 2025 | SUSPENSION | While parking the car, the bolts on the front lower control arm/tension link—part of the front suspension assembly—came off entirely. Our family, including our two children, were in the car, and the situation was terrifying. If this failure had occurred while we were driving, it could have resulted in a major, life-threatening accident. | Crash: No Fire: No | Unknown |
| Nov 2025 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER | First cold day of the year and the heater stopped working. With the heater not available the windshield couldn’t be cleared it would always fog and cover the windshield blocking the view infront of the vehicle. Next couple days it was even cooler and the windshield was frozen with no way of heating and clearing the view. Yes the issue was reproduced by the service center upon taking the vehicle there once the vehicle was a little warm. Tesla service center mentioned there was an internal fault in the compressor which they can’t be clear so have to replace a compressor, exv valve, pressure temperature sensors and coolant. Vehicle was parked when I tried to turn the heat on in the morning it would just blow cool air. No warning before the failure. Once the compressor faulted it would give a warning “vcfront_a447” cabin climate control system requires service. And just blow cold air everytime the vehicle is started. If turning on heat from the phone app or inside the cabin it would blows cold air for about 10 mins then it will show the warning lamp. | Crash: No Fire: No | Unknown |
| Nov 2025 | UNKNOWN OR OTHER | I was driving straight on a local street at less than 15 miles per hour using Tesla's full self driving latest software version 14.1.4 when all of a sudden, the car accelerated and veered off to the right and hit another vehicle which was stationary and not moving. I tried to step on the brake prior to collision, but I couldn't stop my car. The collision caused significant body damage on both vehicles. I drive a 2023 Tesla Model Y. The accident took place 2 days after I installed Tesla's latest software update, which full self driving, version 14. | Crash: Yes Fire: No | Unknown |
| Nov 2025 | SUSPENSION | On my way home about 2 mi from my house. I heard a little clunk noise coming from the front of my car and I keep driving and I hit a bump. It sounded really loud so I really drove slow. I got home back into my garage. I can hear it really loud sound from the front. The next morning I jacked my car up pull the wheels out. Was checking to see where the noise coming from. What I notice on one side the bolts on my lower positioning arm both were halfway out. Check on you other side of it. The bolt were totally out and resting on the bottom plate of the car. So I went ahead and tried to put it back in. I was able to screw it back in. The bolts were okay. I removed the bolts and looked at it and was still in good shape so able to rethread it back in and tighten it up. This looks like a situation where these bolts will never screw them properly, so that's the reason why I want to report it. I was reading online lot of people having the same problem with this 2023 Tesla y models. The other thing is this could have been very dangerous. It could just broke off and fell. I could have crashed. Maybe kill someone or myself. | Crash: No Fire: No | Unknown |
| Nov 2025 | SEAT BELTS | Subject / Issue: Driver Seat Belt Failure – Safety Restraint System Defect VIN: [XXX] Vehicle: Tesla Model Y 2023 Complaint Description: On November 11, 2025, at approximately 10:00 PM, while driving near my home, the driver seat belt cable snapped, leaving only the shoulder strap functional. This occurred under normal driving conditions, with no accident, impact, or misuse. The vehicle was then parked at my residence at [XXX] , and the failure made the car immediately unsafe to operate. The driver seat belt assembly and anchor points are part of the federally regulated Safety Restraint System, covered under FMVSS 209 (Seat Belt Assemblies) and FMVSS 210 (Seat Belt Anchorages). A functional seat belt is critical to occupant safety in any collision, and this defect directly compromises the primary safety system of the driver. Immediately after discovering the failure, I contacted Tesla Service via the Tesla App. My initial communication explained that the seat belt cable had snapped during normal driving, leaving only the shoulder strap, and requested immediate escalation to a Service Manager and replacement of the entire seat belt assembly. Tesla acknowledged receiving my vehicle at their service center (7077 W Sahara Ave, Las Vegas, NV 89117) but did not provide a repair under warranty. In multiple follow-up communications with Tesla Service (including with Efrain), I emphasized that this is a serious Safety Restraint System failure, federally covered under FMVSS 209 and 210, and that it was not caused by user damage. Despite these repeated notifications and requests for escalation, Tesla Service refused to repair the seat belt under warranty, citing Owner’s Manual exclusions and limitations, and insisted that the repair would be an out-of-pocket expense. Tesla provided no written justification explaining how a federally covered safety restraint component could be excluded from warranty. The vehicle remains at t INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |