Complaint volume
1068 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Tesla Model Y Complaints
1068 consumer-submitted complaints on record for the 2023 Tesla Model Y, grouped by component category.
1068 Total complaints
137 Crash reports
3 Fire reports
45 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are forward collision avoidance, steering, vehicle speed control,forward collision avoidance. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 137 crash reports, 3 fire reports, 45 injury reports, and 1 fatality report. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 74 complaints, with an average reported failure mileage of 13,628 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to forward collision avoidance, steering, vehicle speed control,forward collision avoidance?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Tesla Model Y?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Tesla Model Y
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Tesla Model Y complaints?
137 Crash
3 Fire
45 Injury
1 Fatality
92 Towed
34 Medical attention
What are the most common 2023 Tesla Model Y complaint categories?
FORWARD COLLISION AVOIDANCE 184
STEERING 97
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE 65
UNKNOWN OR OTHER 60
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 54
SUSPENSION 53
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE 36
ELECTRICAL SYSTEM 34
VISIBILITY/WIPER 32
SEAT BELTS 26
1,068 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2024 | UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE | Tesla Model Y 2023 running on Enhanced AutoPilot (software up to date as of Nov. 19, 2024) on a highway in the rush hour when traffic is moving at the speed of 5 - 30 mph, failed to identify the trailer in the front and sped up. I had to take over control, apply brakes to avoid the rear-ending the trailer in front of me. Tesla was speeding up as if the road was open. In the computer display it does not show any traffic in front of the car. The trailer did not have any reflectors in the backside, but had working tail lights that would light up only when the trailer applied brakes. In the attached picture, blue Tesla is my car. There were no warnings of any kind of malfunctioning in my car. Highway safety can probably improve regulations on making the trailers more visible. Tesla should improve its image recognition software. Not being able to recognize a dark trailer from the dark asphalt road is a dangerous situation for Tesla cars running on AutoPilot. | Crash: No Fire: No | Unknown |
| Nov 2024 | SEAT BELTS | The contact owns a 2023 Tesla Model Y. The contact stated that the rear driver's side seat belt failed to latch as needed. The vehicle was taken to the dealer, where it was determined that the seat belt buckle needed to be replaced due to damages caused by sand, dust, and debris. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000. | Crash: No Fire: No | 13,000 |
| Nov 2024 | AIR BAGS,SEAT BELTS,SEATS | Received a sign on my car 4 times- front right safety restraint system fault All 4 times I have taken my car to get serviced for them to fix it but still sign returned 4 times total. | Crash: No Fire: No | Unknown |
| Nov 2024 | SUSPENSION | I have been advised by Tesla my tires on the Tesla Model Y Performance 2023 vehicle with 23,506 miles are wearing out on the inner half of the tire due to a camber issue. They acknowledge the car’s weight causes the issue which can only be rectified with an adjustable camber. The camber installed on the 2023 Tesla Model Y Performance is not adjustable. They recommended I go to a third party to get an after market adjustable camber installed to avoid the inordinate wear and tear on the inner half of the stock Michelin Tires. They even gave me a name and address for a shop they normally recommend Tesla customers go to in order to get the work done. Tesla admits knowing of the engineering mistake and refuses to replace the camber part or the tires. I asked the service department why this issue was not addressed at the time of sale, they claim they can’t control what the sales people do are refrain from doing. This should be a recall on all Tesla Model Y Performance models. As a consumer I should not have to pay $1,550 to rectify their engineering mistake. | Crash: No Fire: No | Unknown |
| Nov 2024 | STEERING,LANE DEPARTURE | Model Y s/w version 12.5.4.1 The model Y can be made to oscillate in the travel lane at highway speeds I think I experienced this at 70-75, it would seem to apply at any capable speed. Proper behavior: 1) driving on the highway in FSD 2) trigger the left or right turn signal to initiate a lane change by automation. What actually occurs: 1) driving on the highway in FSD 2) hold the turn signal in the desired up or down position to initiate a lane change. 3) the Tesla begins to switch lanes, and will continue to further its lane change provided you continue to hold the turn signal (up/down). 4) If you release the turn signal input "early", that is prior to the Tesla determining that the new lane is the current lane, it will immediately begin reverting to the original lane that you attempted to leave. 5) It begins to over correct, requiring maybe 5 damped oscillations. Its very uncomfortable, and exposes a vehicle on the edge of control - the vehicle is not traveling neutrally on its suspension. To be clear, it is damped, but I don't see how it could be described as stable at highway speeds. | Crash: No Fire: No | Unknown |
| Nov 2024 | STEERING,WHEELS | The Tire losing with steering shaft . The bolt come off , my vehicle can’t make hard turn make it unsafe to able to drive. | Crash: No Fire: No | Unknown |
| Nov 2024 | ELECTRICAL SYSTEM | The contact owns a 2023 Tesla Model Y. The contact stated that while at a stop light, the vehicle erroneously turned off and had to be manually restarted. The failure had occurred on several occasions. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 8,257. | Crash: No Fire: No | 8,257 |
| Nov 2024 | ELECTRICAL SYSTEM,EXTERIOR LIGHTING | Driving Incident with Auto High Beam: I was driving on the freeway early in the morning with the auto high beam feature activated. However, due to heavy fog, I wanted to turn it off. I asked my passenger to help me find the option on the screen. Unfortunately, she clicked the wrong button, which completely turned off all the lights while we were driving. This caused a moment of panic, and I had to slam the brakes, realizing I had veered off the road. Thankfully, there was no one behind us. While it was an oversight on my passenger’s part, I can’t help but wonder: shouldn’t there be a warning or a disabled button while driving, especially in the dark? I’m not sure if this qualifies as a safety issue, but it certainly felt life-threatening at the moment. Had there been another vehicle behind us or if we had hit a divider, the situation could have been much worse. Suggestion for Improvement: To enhance safety, I suggest implementing a feature that disables the off button in light controls while the vehicle is in motion, especially in low-visibility conditions. Additionally, a clear warning message could pop up if a driver attempts to adjust the lighting settings while driving, ensuring that safety remains the top priority. | Crash: No Fire: No | Unknown |
| Nov 2024 | STEERING | I noticed a clicking sound when turning my steering wheel at low speeds such as when parking around September 2024. The sound got louder with time. A few months later after getting new tires installed (October 22, 2024)I had very bad vibration at high speeds that was not resolved with multiple tire balances at different tire shops. Requested service with the dealer. My initial first available service appointment was December 20th 2024. I messaged the service center expressing concern that my car was unsafe to drive. They allowed me to bring my car in to drive with a technician and they ended up replacing the front lateral links on November 7, 2024. My car was purchased new in June 2024 and is at 22,000 miles. The parts were replaced under warranty. There were no warning lamps or other symptoms. | Crash: No Fire: No | Unknown |
| Nov 2024 | LANE DEPARTURE | Tesla Full Self Driving (Supervised) with version 12.5.4.1 Overview: Drove round trip from Las Vegas to San Diego and around San Diego utilizing FSD as much as possible. Much if it works very well, however I believe Tesla is aware of some specific short comings (because they have good engineers and are safety aware). 1) Lane ending merging gets an 'F' from several incidents: 1A) The most dangerous was upon entering the [XXX] from the Tesla Supercharger station at Yerma, Ca - [XXX]. The entrance ramp lane ends, and a pickup with a towed trailer happen to be parallel with my FSD Tesla as the lane ended. The Tesla showed no awareness of the impending collision. I braked hard to avoid the collision. 1B) In San Diego, entering a freeway the Tesla got confused while still in the right hand lane, and ultimately threw a critical error - something like 'autonomous steering system failure, take over immediately' with a red full screen alert. 1C) Merging on a freeway connector overpass with multiple lane consolidation, the Tesla failed to understand available openings and became confused causing left and right oscillations in the steering trajectory (at very low speed). 1D) Frequently is not aware of other vehicles as lanes end, causing unnecessary conflicts with other vehicles, and close calls. Tesla should publish a letter grade for the sub-features of full self driving. NHTSA should publish a standard list of sub-features - for example: A) Lane keeping with traffic flow B) Recognizing stopped traffic at highway speeds (i.e. sudden traffic jams) C) Merging cooperation D) Lane ending scenarios E) Maintaining single lanes (i.e. not darting across multiple lanes to achieve an unrealistic left or right turn). The success in many areas of FSD can lead to a sense of competence in the FSD, and to oversights by a human supervisor about what the likely deficiencies are. How does Tesla, or a human know where the risks are if there are no standards, or measurement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: No Fire: No | Unknown |
| Nov 2024 | STEERING,SUSPENSION | My front right suspension linkage under the vehicle has come loose and drags on the tarmac. The problem is the suspension linkage is held on by what appears to be two bolts. The two bolts have backed out, causing this linkage to fail. | Crash: No Fire: No | Unknown |
| Nov 2024 | SUSPENSION | On the afternoon of November 4th, at approximately 3:40 pm, while driving at around 20 mph after picking up our child from school, we suddenly heard a gurgling sound coming from the front left area of the vehicle. Shortly afterward, additional noises emerged from the direction of the front left wheel. We are sure the car didn't hit or drive across anything before the first sound emerged. Upon making a left turn, we experienced significant difficulty in steering, accompanied by a much louder noise. We immediately pulled over and safely parked in a nearby CVS parking lot. Roadside assistance arrived approximately 50 minutes after our call, and the car was subsequently towed to the Tesla service center. As shown in the attached photos, the front left suspension arm detached, with both screw bolts completely broken and missing. One more important concerns, after the suspension failure happened, NO any alarm triggered. There wasn't any alarm from the screen. We are lucky as it happened at local road, not highway. This failure is definitely a safety issue. | Crash: No Fire: No | Unknown |
| Nov 2024 | STEERING,SUSPENSION | Two days ago, as I was turning left into my neighborhood, I suddenly lost control of my car's steering. Just as I started the turn, the steering wheel unexpectedly pulled to the right, causing my car to veer off course and head straight toward the curb. Despite trying to correct it, the steering wouldn't respond, and the car collided with the curb. The impact was substantial, and the vehicle continued dragging along the curb until I was able to bring it to a complete stop. Upon inspection, I found that the passenger-side front wheel had been severely damaged, appearing crushed and warped from the impact. When I looked under the car, I noticed that the control arm was visibly damaged. It seemed bent or possibly broken, which I suspect contributed to my sudden loss of control over the steering. This experience has been unsettling, especially since the control arm is a critical part of the steering and suspension system. Afterward, I started researching similar incidents and found many posts and articles discussing similar cases. It seems that control arm damage or failure is not uncommon, particularly in situations involving rough terrain, curbs, or sudden impacts. Some articles also discuss the importance of regular inspections and the potential risks of worn-out control arms. I came across one particular article that sheds more light on these types of steering and suspension failures. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | Crash: Yes Fire: No Towed | Unknown |
| Nov 2024 | SEAT BELTS | Rear middle safety belt fails to latch. There is no debris or anything else that would be reasonably considered to make it fail. | Crash: No Fire: No | Unknown |
| Nov 2024 | SUSPENSION | Control arm failure and two bolts came unscrewed. | Crash: No Fire: No | Unknown |
| Nov 2024 | SUSPENSION | The driver suspension knuckle is cracking, I guess there was a recall for the same issue on models 2021 and 2022 and when I asked Tesla service I was told by them this not a common issue and I can drive on it until they can get the chance to look at it (which will be after month and half!!!) they are claiming the car is safe and from what I ready that if this part get broken the car will fail while driving !!!! I told them I am concerned about my family safety and other cars if something like this happens but they told me I have to wait!! | Crash: No Fire: No | Unknown |
| Oct 2024 | SEATS | The contact owns a 2023 Tesla Model Y. The contact stated that while driving at approximately 30 MPH, the front driver-side seat inadvertently adjusted the seat repeatedly; the contact had to pull over and allow the vehicle temperature to cool down for several minutes for the vehicle returned to normal operation. No warning light was illuminated however the "Restoring Driver Position Settings" warning message was displayed on the instrument panel. The contact stated that his daughter was in a booster seat, seated in the rear driver-side seat and was repeatedly hit by the driver-side seat; the impact of the driver-side seat left no bruises however, the contact along with his wife, his daughter, and his son all experienced emotional distress due to the incident. No medical attention was sought. The vehicle was taken back to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 14,500. | Crash: No Fire: No Injuries: 4 | 14,500 |
| Oct 2024 | UNKNOWN OR OTHER | Twice it happened that I felt sudden unintended acceleration twice this week. Last one happened last night on my way to work and the experience is frightening that I had to drive very slow with my feet ready for the brakes in case it happened again. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE,LANE DEPARTURE | Tesla FSD v12.5.4.1 tried to run a red light without stopping. Although FSD has a multitude of other issues when it comes to breaking traffic laws running Red lights shouldn't be one of them. Luckily I was able to override the system and no one was in the area to get hurt and no property damage. | Crash: No Fire: No | Unknown |
| Oct 2024 | ELECTRICAL SYSTEM | The contact owned a 2023 Tesla Model Y. The contact stated while driving 30 MPH in autopilot mode when the vehicle crashed into a tree. After the crash, the vehicle battery caught on fire and there was an explosion. The contact sustained bruises on the left hand that required medical attention. A police report was filed. The vehicle was towed but no further information was available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA Campaign Number: 23V651000 (SERVICE BRAKES, HYDRAULIC). The failure mileage was unknown. | Crash: Yes Fire: Yes Injuries: 1 Towed Medical attention | Unknown |
| Oct 2024 | WHEELS | I was driving out to Pittsburgh to drop my daughters off at school, and my rear driver-side tire rapidly went from 40 PSI to 20. I almost lost control of the vehicle at one point. It turns out my 9 month old Tesla Model Y performance had a cracked rim. I have had cars for almost 40 years and never had a cracked rim until now. Something is seriously wrong with the 21 inch rims Tesla is making for their model Y performance models. I was in the Tesla Dealer today and 2 other people had the exact same problem, and their is a ton of info online about Tesla cracked rims. I had to pay $1,018 for a new rim that was 9 months old. (So did the 2 other people today) Something seriously is wrong with Tesla Model Y Performance rims. Their manufacturing process clearly is flawed for this to be such a persistent problem. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE | WHEN USING CRUISE CONTROL (TESLA CALLS IT AUTOPILOT) EMERGENCY BRAKING IS APPLIED FOR NO KNOWN REASON. AT ONE LOCATION ON MY MORNING COMMUTE AT HIGHWAY SPEED IT OCCURS EVERY DAY AT THE SAME LOCATION, AT OTHER TIMES IT IS RANDOM. THIS INCREASES THE RISK OF A REAR END COLLISION WITH A FOLLOWING VEHICLE. I HAVE NOT REPORTED THIS TO TESLA. A FRIEND REPORTS THAT HIS 2023 MODEL Y ALSO BRAKES UNEXPECTEDLY AT THAT SAME LOCATION WHERE IT OCCURS FOR ME. IF DRIVING WITHOUT CRUISE ENGAGED THE PROBLEM DOES NOT OCCUR. | Crash: No Fire: No | Unknown |
| Oct 2024 | FORWARD COLLISION AVOIDANCE | New version of Autopilot software install is very unsafe. It aborts multiple times. It also accelerates when it should be stopping or slowing to make a turn. | Crash: No Fire: No | Unknown |
| Oct 2024 | SUSPENSION | The Two bolts that hold the right side lower control arm connection to the frame one was completely out, and the other was loose. | Crash: No Fire: No | Unknown |
| Oct 2024 | SEAT BELTS | Vehicle displayed error that service was required for front passenger safety restraint system fault in late September 2024, which persisted for several days. Customer immediately booked first available appointment booked with Tesla service center (3 weeks wait to mid October 2024). At dealership appointment, Tesla service advised it was unable to diagnose any problem because the error code had since cleared from the vehicle computer. Technician refused request for a manual inspection of the vehicle safety system. Technician refused to give paperwork or any form of documentation of the visit, insisting that the problem would be notated in Tesla's "internal service records" should Tesla need to review it at a later date. Subsequently customer received a "Service Appointment Cancelled" email notice from Tesla. | Crash: No Fire: No | Unknown |