Complaint volume
32 consumer-submitted complaints are matched to this model year. Treat the count as a research signal, then read the actual summaries for repeated symptoms.
Complaint records
2023 Subaru Crosstrek Complaints
32 consumer-submitted complaints on record for the 2023 Subaru Crosstrek, grouped by component category.
32 Total complaints
4 Crash reports
0 Fire reports
3 Injury reports
Complaint data reflects consumer-submitted reports. A complaint is not proof
of a defect, recall, or manufacturer fault. Enriched severity fields come
from official bulk records when the complaint can be matched by ODI number.
Buyer interpretation
How to use these complaints before buying
Complaint records are most useful when they turn into inspection points, seller questions, and comparison checks against nearby model years.
Pattern to inspect
The most common categories are unknown or other, visibility/wiper, engine. Use those categories as a test-drive checklist instead of judging the vehicle from the total count alone.
Severity flags
Enriched records include 4 crash reports, 0 fire reports, 3 injury reports, and 0 fatality reports. These fields come from complaint records and should be read in context.
Mileage clue
Mileage is available on 2 complaints, with an average reported failure mileage of 16,500 miles. Compare that with the mileage on the listing.
Questions to ask the seller
- Have you had any problems related to unknown or other, visibility/wiper, engine?
- Can I see recent maintenance and repair records?
- Has the vehicle ever been towed, involved in a crash, or repaired for the same issue twice?
- Can we also check the recall record for this 2023 Subaru Crosstrek?
Used-car checklist
Use these complaints before the test drive.
Build a buyer checklist to turn these issues into questions and inspection points.
2023 Subaru Crosstrek
Build buyer checklist Compare with other years Sends year, make, and model to pre-fill your checklist.
How severe are the 2023 Subaru Crosstrek complaints?
4 Crash
0 Fire
3 Injury
0 Fatality
4 Towed
2 Medical attention
What are the most common 2023 Subaru Crosstrek complaint categories?
UNKNOWN OR OTHER 7
VISIBILITY/WIPER 4
ENGINE 3
UNKNOWN OR OTHER,VISIBILITY/WIPER 2
AIR BAGS,SEAT BELTS 1
AIR BAGS,VEHICLE SPEED CONTROL 1
ELECTRICAL SYSTEM,BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE 1
ELECTRICAL SYSTEM,SEATS 1
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE 1
ELECTRICAL SYSTEM,UNKNOWN OR OTHER 1
32 total complaints on record
Latest complaints
| Date | Component | Summary | Severity | Mileage |
|---|---|---|---|---|
| Nov 2023 | UNKNOWN OR OTHER | Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance. | Crash: No Fire: No | Unknown |
| Oct 2023 | UNKNOWN OR OTHER,VISIBILITY/WIPER | Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase. | Crash: No Fire: No | Unknown |
| Jun 2023 | ELECTRICAL SYSTEM,SEATS | I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). | Crash: No Fire: No | Unknown |
| May 2023 | VISIBILITY/WIPER | A 12-in crack formed spontaneously in the window while I was sitting at a stoplight. | Crash: No Fire: No | Unknown |
| Apr 2023 | UNKNOWN OR OTHER,VISIBILITY/WIPER | Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers. | Crash: No Fire: No | Unknown |
| Jan 2023 | UNKNOWN OR OTHER | Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked. | Crash: No Fire: No | Unknown |
| Nov 2022 | VISIBILITY/WIPER | Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is. | Crash: No Fire: No | Unknown |